Multitech MultiVOIP MVP210, MultiVOIP MVP410, MultiVOIP MVP810, MultiVOIP MVP810-FX, MultiVOIP MVP810-SS User Manual
MultiVOIP®
Voice/Fax over IP Gateways
MVP210/410/810
MVP210/410/810-SS
MVP210/410/810-FX
User Guide
User Guide
S000383E
Analog MultiVOIP Units (Models MVP210, MVP410, MVP810)
(Models MVP210-SS, MVP410-SS, MVP810-SS)
(Models MVP210-FX, MVP410-FX, MVP810-FX)
Upgrade Unit (Model MVP428)
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All
rights reserved.
Copyright © 2011, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any
person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.
Record of Revisions
Revision Date Description
A 09/26/05 Doc re-organization. Follows S000249K. Describes 6.08 software release.
B 04/25/07 Update tech support contact list & revise warranty.
C 02/18/08 Format revision and software version x.11 update. Add SS & FX series.
D 04/21/09 Temperature change, remove outdated sections.
E 09/14/2011 Removed references to product CD
Patents
This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386, 5.301.274; 5.309.562;
5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.
Trademark
Registered trademarks of Multi-Tech Systems, Inc. are MultiVOIP, Multi-Tech, and the Multi-Tech logo. Windows is a registered
trademark of Microsoft.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: 763-785-3500 or 800-328-9717
Fax: 763-785-9874
http://www.multitech.com
Technical Support
Country By Email By Phone
Europe, Middle East, Africa: support@multitech.co.uk
U.S., Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863
(44) 118 959 7774
Warranty
Please visit www.multitech.com for warranty information for your product.
2 MultiVOIP® Voice/Fax over IP Gateways
Contents
Chapter 1 – Product Overview .......................................................................................................................... 6
Feature Comparison Table ............................................................................................................................................ 6
Interfaces to Help You Use the MultiVOIP .................................................................................................................... 7
Overview of Front Panel LEDs ....................................................................................................................................... 7
Computer Requirements ........................................................................................................................................... 8
Specifications ............................................................................................................................................................ 9
Chapter 2 – Installing and Cabling the MultiVOIP ........................................................................................... 10
Safety Warnings ...................................................................................................................................................... 10
Lithium Battery Caution .............................................................................................................................................. 10
Safety Warnings Telecom ............................................................................................................................................ 10
Unpacking Your MultiVOIP ...................................................................................................................................... 10
MVP210 models content list ....................................................................................................................................... 10
MVP410/810 models content list ................................................................................................................................ 11
Mounting MVP410 and MVP810 in Racks ................................................................................................................ 11
Safety Recommendations for Rack Installations ......................................................................................................... 11
Installing into 19-Inch Rack.......................................................................................................................................... 11
Connecting the MVP210 to LAN and Telephone Equipment ..................................................................................... 12
Connecting MultiVOIP to LAN and Telephone Equipment (MVP-410/810) ................................................................ 15
Chapter 3 – Installing Software ...................................................................................................................... 18
Installing MultiVOIP Software ................................................................................................................................. 18
Configuring for VOIP Communications ..................................................................................................................... 21
Setting IP Address ........................................................................................................................................................ 22
Setting Voice/Fax Parameters ..................................................................................................................................... 24
Setting Interface Parameters ....................................................................................................................................... 26
Setting Call Signaling ................................................................................................................................................... 29
Setting the Region or Country ..................................................................................................................................... 31
Defining the Phone Book ............................................................................................................................................. 32
Saving Your Settings and Rebooting ............................................................................................................................ 33
Chapter 4 – Configuring Your MultiVOIP ........................................................................................................ 34
Software Categories Covered in This Chapter .......................................................................................................... 34
Navigating the Software .......................................................................................................................................... 35
Using the Web Browser Interface ............................................................................................................................ 35
Setting up the Web Browser interface (Optional) ....................................................................................................... 35
Configuration Information Checklist ........................................................................................................................ 36
Setting Ethernet/IP ...................................................................................................................................................... 37
Setting Voice/Fax Parameters ..................................................................................................................................... 40
MultiVOIP® Voice/Fax over IP Gateways 3
Contents
Configuring Interface Parameters ............................................................................................................................... 45
Call Signaling ................................................................................................................................................................ 58
Configuring SNMP ....................................................................................................................................................... 67
Configuring Regional Parameters ................................................................................................................................ 68
Configuring SMTP Parameters ..................................................................................................................................... 72
RADIUS ......................................................................................................................................................................... 75
Logs/Traces .................................................................................................................................................................. 77
NAT Traversal .............................................................................................................................................................. 78
Supplementary Services .............................................................................................................................................. 79
Save Settings ................................................................................................................................................................ 82
Connection .................................................................................................................................................................. 82
Troubleshooting Software Issues ................................................................................................................................ 83
Chapter 5 – Configuring the Phone Book ........................................................................................................ 84
Identify Remote VOIP Site to Call ............................................................................................................................ 84
Identify VOIP Protocol to be Used ........................................................................................................................... 84
Initially Configuring the Phonebook ........................................................................................................................ 85
Before You Begin ......................................................................................................................................................... 85
Configuring the Outbound Phonebook ....................................................................................................................... 85
Configuring the Inbound Phonebook .......................................................................................................................... 87
Phone Book Descriptions ........................................................................................................................................ 88
Outbound Phone Book/List Entries ............................................................................................................................. 88
Inbound Phone Book/List Entries ................................................................................................................................ 93
Phone Book Save and Reboot ..................................................................................................................................... 96
Phonebook Examples .............................................................................................................................................. 97
North America ............................................................................................................................................................. 97
Europe ....................................................................................................................................................................... 100
Variations of Caller ID ........................................................................................................................................... 106
Chapter 6 – Using the Software .................................................................................................................... 109
Statistics Section ................................................................................................................................................... 111
Call Progress .............................................................................................................................................................. 111
Logs ............................................................................................................................................................................ 113
IP Statistics ................................................................................................................................................................. 116
Link Management ...................................................................................................................................................... 118
Registered Gateway Details ....................................................................................................................................... 119
Servers ....................................................................................................................................................................... 120
Advanced ................................................................................................................................................................... 123
MultiVOIP Program Menu Items ........................................................................................................................... 124
Updating Firmware .................................................................................................................................................... 125
4 MultiVOIP® Voice/Fax over IP Gateways
Contents
Implementing a Software Upgrade ........................................................................................................................... 126
Downloading IFM Firmware ...................................................................................................................................... 129
Setting and Downloading User Defaults .................................................................................................................... 131
Setting a Password .................................................................................................................................................... 132
Upgrading Software ................................................................................................................................................... 134
FTP Server File Transfers (“Downloads”) ................................................................................................................ 135
Web Browser Interface ......................................................................................................................................... 140
Setting Up SysLog Server Functions ....................................................................................................................... 142
Appendix A – Cable Pin-Outs ........................................................................................................................ 143
Command Cable .................................................................................................................................................... 143
Ethernet Connector ............................................................................................................................................... 143
Voice/Fax Channel Connectors .............................................................................................................................. 144
Appendix B – TCP/UDP Port Assignments ..................................................................................................... 145
Well Known Port Numbers .................................................................................................................................... 145
Port Number Assignment List ................................................................................................................................ 145
Appendix C – Installing an MVP428 Upgrade Card ........................................................................................ 146
Procedure Overview .................................................................................................................................................. 146
Installing the Card ...................................................................................................................................................... 146
Appendix D – Regulatory Information .......................................................................................................... 149
EMC, Safety, and R&TTE Directive Compliance ...................................................................................................... 149
FCC Part 15 Class A Statement ............................................................................................................................... 149
Industry Canada .................................................................................................................................................... 149
Canadian Limitations Notice .................................................................................................................................. 149
Appendix E – Waste Electrical and Electronic Equipment (WEEE) Statement ................................................ 151
Appendix F – C-ROHS
HT/TS Substance Concentration ................................................................................. 152
Index ............................................................................................................................................................ 153
MultiVOIP® Voice/Fax over IP Gateways 5
Chapter 1 – Product Overview
The MultiVOIP gateways, MVP210, MVP410, and MVP810 provide toll-free voice and fax communications over
the Internet or an Intranet. By integrating voice and fax into your existing data network, you can substantially
save on inter-office long distance toll charges. MultiVOIP gateways connect directly to phones, fax machines, key
systems, PSTN lines, or a PBX to provide real-time, toll-quality voice connections to any office on your VOIP
network. The –SS series models only support the SIP protocol through the FXS/FXO interface with SIP
survivability as well.
An illustration of the MVP410/810 chassis follows.
An illustration of the MVP210 chassis follows
The MultiVOIP model MVP210 is a two-channel unit, the model MVP410 is a four-channel, and the MVP810 is an
eight-channel unit. All of these units have a 10/100Mbps Ethernet interface and a command port for
configuration. The MVP428 is an expansion circuit card for the four-channel MVP410 that turns it into an eightchannel MVP810.
These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice
and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls
may be made and the sequences that must be used to complete calls through the MultiVOIP. The phonebooks
allow the phone user to interact with the VOIP system just as they would with an ordinary PBX or telco switch.
When the phonebooks are set, special dialing sequences are minimized or eliminated altogether. Once the call
destination is determined, the phonebook settings determine whether the destination VOIP unit must strip off
or add dialing digits to make the call appear at its destination to be a local call.
Feature Comparison Table
The table that follows describes differences between the models.
MultiVOIP
H.323
SPP
SIP
SIP Survivability
®
●
●
● ● ●
MultiVOIP®-SS MultiVOIP® -FX
●
●
DID
E&M
FXS/FXO
6 MultiVOIP® Voice/Fax over IP Gateways
●
●
● ● ●
Chapter 1 – Product Overview
Interfaces to Help You Use the MultiVOIP
Two interfaces help you use your MultiVOIP:
● A web interface
● Windows software interface
The web interface and the Windows interface share content and organizational attributes. However, each
interface has different logging capabilities.
Overview of Front Panel LEDs
Eight sets of channel-operation LEDs appear on both the MVP410 and MVP810 models. However, on the
MVP410, only the lower four sets of channel-operation LEDs are functional. On the MVP810, all eight sets are
functional.
An illustration of the MVP410/810 LEDs follows.
The MVP210 models have the general-operation indicator LEDs and two sets of channel-operation LEDs. An
illustration of the MVP210 LEDs follows.
Front Panel LED Definitions
LED Description
General Operation LEDs (one set on each MultiVOIP model)
Power Indicates presence of power
Boot
Ethernet
XMT
RCV
XSG
RSG
After power up, the Boot LED is on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is
booting or downloading a setup configuration data set
FDX. LED indicates whether Ethernet connection is half-duplex or full-duplex (FDX) and, in half-duplex mode,
indicates occurrence of data collisions. LED is on constantly for full-duplex mode; LED is off constantly for halfduplex mode. When operating in half-duplex mode, the LED flashes during data collisions.
LNK. Link/Activity LED. This LED is lit if Ethernet connection has been made. It is off when the link is down (i.e.,
when no Ethernet connection exists). While link is up, this LED flashes off to indicate data activity.
Channel-Operation LEDs (one set for each channel)
Transmit. This indicator blinks when voice packets are being transmitted to the local area network.
Receive. This indicator blinks when voice packets are being received from the local area network.
Transmit Signal. This indicator lights when the FXS-configured channel is off-hook, the FXO-configured channel
is receiving a ring from the Telco, or the M lead is active on the E&M configured channel. That is, it lights when
the MultiVOIP is receiving a ring from the PBX.
Receive Signal. This indicator lights when the FXS-configured channel is ringing, the FXO-configured channel
has taken the line off-hook, or the E lead is active on the E&M-configured channel.
MultiVOIP® Voice/Fax over IP Gateways 7
Chapter 1 – Product Overview
Computer Requirements
The computer on which the MultiVOIP’s configuration program is installed must meet these requirements:
● IBM-compatible PC with MS Windows operating system
● Have an available COM port for connection to the MultiVOIP
The computer does not need to be connected to the MultiVOIP permanently. It only needs to be connected
when local configuration and monitoring are done. You can perform configuration and monitoring remotely
through the IP network.
8 MultiVOIP® Voice/Fax over IP Gateways
Chapter 1 – Product Overview
Specifications
MVP210 models MVP410 models MVP810 or MVP410 + 428
Operating Voltage/Current
Mains Frequencies 50/60 Hz 50/60 Hz 50/60 Hz
Power Consumption 19 watts 29 watts 46 watts
Mechanical Dimensions
Weight
Ambient temperature range
External transformer: 3A
@5V
1.4” H
6.2” W x
9” D x
----------------
3.6cm H
15.8cm W x
22.9cm D x
1.8lbs (.82kg)
2.6lbs (1.17kg)
with transformer
Maximum
condensing relative humidity.
Minimum
: 40 degrees Celsius (104 degrees Fahrenheit) @ 20-90% non-
: 0 degrees Celsius (32 degrees Fahrenheit).
100-240 VAC
1.2 - 0.6 A
1.75” H x
17.4” W x
8.5” D
-----------------
4.5cm H x
44.2 cm W x
21.6 cm D
7.1 lbs
(3.2 kg)
100-240 VAC
1.2 - 0.6 A
1.75” H x
17.4” W x
8.5” D
-----------------
4.5cm H x
44.2 cm W x
21.6 cm D
7.7 lbs.
(3.5 kg)
Warranty 2 years
MultiVOIP® Voice/Fax over IP Gateways 9
Chapter 2 – Installing and Cabling the
MultiVOIP
The MVP210 MultiVOIP models are tabletop units. The MVP410 and MVP810 MultiVOIPs are heavier units. As
such two or more people need to install these units into racks. Read the safety notices before beginning
installation.
Safety Warnings
Lithium Battery Caution
A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The
battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time
may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for replacement.
Warning:
There is danger of explosion if the battery is incorrectly replaced.
Safety Warnings Telecom
1. Never install telephone wiring during a lightning storm.
2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.
3. This product is to be used with UL and UL listed computers.
4. Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at
the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk
of electrical shock from lightning.
7. Do not use a telephone in the vicinity of a gas leak.
8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger telecommunication line cord.
Unpacking Your MultiVOIP
When unpacking your MultiVOIP, check the package’s contents. The contents can differ according to model. If
any items are missing, contact Multi-Tech Technical Support.
MVP210 models content list
● MVP210
● DB9 to RJ45 cable
● Power transformer
● Power cord
● Printed cabling guide
10 MultiVOIP® Voice/Fax over IP Gateways
Chapter 2 – Installing and Cabling the MultiVOIP
MVP410/810 models content list
● MVP410 or MVP810
● DB9 to DB25 cable
● Mounting brackets and screws
● Power cord
● Printed Cabling Guide
Mounting MVP410 and MVP810 in Racks
You can mount the MultiVOIPs in an industry-standard EIA 19-inch rack enclosure.
Safety Recommendations for Rack Installations
Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended
installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment
or place other equipment directly on top of the unit. If installing the unit in a closed or multi-unit enclosure,
ensure adequate airflow within the rack so that the maximum recommended ambient temperature is not
exceeded. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded
when mounted within a rack. If a power strip is used, ensure that the power strip provides adequate grounding
of the attached apparatus.
When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous
condition. The rack used should safely support the combined weight of all the equipment it supports.
Ensure that the mains supply circuit is capable of handling the load of the equipment. See the power label on the
equipment for load requirements (full specifications for MultiVOIP models are presented in chapter 1 of this manual).
This equipment should only be installed by properly qualified service personnel. Only connect like circuits - connect SELV
(Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications Network) circuits to TN circuits.
Installing into 19-Inch Rack
Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure requires two people.
You must attach the brackets to the MultiVOIP chassis with the screws provided, as shown the first figure that
follows, and then secure unit to rack rails by the brackets, as shown in the second figure that follows. Because
equipment racks vary, screws for rack-rail mounting are not provided. Follow the instructions of the rack
manufacturer and use screws that fit.
1. Position the right rack-mounting bracket on the MultiVOIP using the two vertical mounting screw holes.
2. Secure the bracket to the MultiVOIP using the two screws provided.
3. Position the left rack-mounting bracket on the MultiVOIP using the two vertical mounting screw holes.
4. Secure the bracket to the MultiVOIP using the two screws provided.
5. Remove feet (4) from the MultiVOIP unit.
6. Mount the MultiVOIP in the rack enclosure. Use the rack manufacture’s mounting procedure to do so.
MultiVOIP® Voice/Fax over IP Gateways 11
Chapter 2 – Installing and Cabling the MultiVOIP
Connecting the MVP210 to LAN and Telephone Equipment
To connect the MultiVOIP unit to your LAN and telephone equipment:
1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP
and to a live AC outlet as shown in the figure that follows.
Note: The –SS and –FX models do not have the E&M jacks as shown.
2. Connect the MultiVOIP to a PC by using a RJ-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of the
cable into the Command port of the MultiVOIP and the other end into the PC serial port.
3. Connect a network cable to the ETHERNET 10/100 connector on the back of the MultiVOIP. Connect the
other end of the cable to your network.
a. For an FXS or FXO connection (-SS and -FX series).
(FXS Examples: analog phone, fax machine |
FXO Examples: PBX extension, POTS line from telco central office)
Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the
MultiVOIP. Connect the other end to the device or phone jack.
b. For an E&M connection.
(E&M Example: trunk line from telephone switch)
Connect one end of an RJ-45 phone cord to the Channel 1 E&M connector on the back of the MultiVOIP.
Connect the other end to the trunk line.
Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M
trunk type supported by the telephone switch. See Appendix B for an E&M cabling pin-out.
12 MultiVOIP® Voice/Fax over IP Gateways
Chapter 2 – Installing and Cabling the MultiVOIP
c. For a DID connection.
(DID Example: DID fax system or DID voice phone lines)
Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the
MultiVOIP. Connect the other end to the DID jack.
Note: DID lines are polarity sensitive. If the DID line rings busy consistently during testing, you need to
reverse the polarity of one end of the connector (swap the wires to the two middle pins of one RJ-11
connector).
4. Repeat the above step to connect the remaining telephone equipment to the second channel on your
MultiVOIP.
5. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when
mounted within a rack. This can be accomplished by connecting a grounding wire between the chassis and a
metallic object that provides an electrical ground.
6. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait
for the BOOT LED on the MultiVOIP to go off before proceeding. This may take a few minutes.
7. Install the MultiVOIP software, as described in a later chapter in this guide.
MultiVOIP® Voice/Fax over IP Gateways 13
Chapter 2 – Installing and Cabling the MultiVOIP
For DID channels only
For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP
circuit card. DID is not supported on the –SS or –FX models.
1. Disconnect power. Unplug the AC power cord from the wall outlet or from the receptacle on the MultiVOIP
unit.
2. Using a #1 Phillips driver, remove the screw (at bottom of unit, near the back-cover end) that attaches the
main circuit card to the chassis of the MVP210.
3. Pull the main circuit card out about half way.
4. Identify the channels on which the DID interface is used.
LED12
LED14
LED11 LED10
LED13
R114
R58 R2R57
R72
R113
R56
R55
LED7
LE D 8
LE D 5 LE D 3 LED1
LED6 LE D4LE D 9
R74
LED2
R205
MVP210 Circuit Board
Ch1
J3
Ch2
J9J5
JP1
J7
as configured
for DID Interface
JP4
JP8
Ch 1 Jumper
P7
JP7
as shipped,
for non-DID interfaces
Ch 2 Jumper
Block
J11
J1
as configured
for DID Interface
Block
FB3
S10
J15
5. Position the jumper for each DID channel so that it does not connect the two jumper posts. For DID
operation of a VOIP channel, the MultiVOIP works properly if you simply remove the jumper altogether, but
that is inadvisable because the jumper might be needed later if a different telephony interface is used for
that VOIP channel.
6. Slide the main circuit card back into the MultiVOIP chassis and replace the screw at the bottom of the unit.
14 MultiVOIP® Voice/Fax over IP Gateways
Chapter 2 – Installing and Cabling the MultiVOIP
Connecting MultiVOIP to LAN and Telephone Equipment
(MVP-410/810)
To connect the MultiVOIP to your LAN and telephone equipment.:
1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the
back of the MultiVOIP as shown at top right in the figure that follows. The E&M jacks are not present on the
–SS and –FX models.
Command Modem connector
for remote configuration
E&M FXS/FXO E&M FXS /FXO E&M FXS/FX O E&M FXS/FXO
E&M FXS/F XO E&M FXS/FXO
Voice/Fax Chann e l Connect ions
Chan nel s 1-4 Bo tt o m MV P 410 /8 10
Chan nel s 5-8 To p MVP8 10 O nl y
E&M FXS/FXO
E&M
FXO
PSTN
E&M FXS/FXO E&M FXS/FXO
FXS
COMMAND
MODEM
COMMAND
ETHERNET
10 BASET
Ethernet Connection
C om m an d P or t Con n ec ti on
2. Connect the MultiVOIP to a PC by using a DB-25 (male) to DB-9 (female) cable. Plug the DB-25 end of the
cable into the Command port of the MultiVOIP and the other end into the PC serial port.
3. Connect a network cable to the ETHERNET 10BASET connector on the back of the MultiVOIP. Connect the
other end of the cable to your network.
a. For an FXS or FXO connection (-SS and -FX series).
(FXS Examples: analog phone, fax machine |
FXO Examples: PBX extension, POTS line from central office.)
Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the
MultiVOIP. Connect the other end to the device or phone jack.
b. For an E&M connection.
(E&M Example: trunk line from telephone switch.)
Connect one end of an RJ-45 phone cord to the Channel 1 E&M connector on the back of the MultiVOIP.
Connect the other end to the trunk line.
Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M
trunk type supported by the telephone switch. See Appendix B for an E&M cabling pin-out.
MultiVOIP® Voice/Fax over IP Gateways 15
Chapter 2 – Installing and Cabling the MultiVOIP
c. For a DID connection.
(DID Examples: DID fax system or DID voice phone lines.)
Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the
MultiVOIP. Connect the other end to the DID jack.
Note: DID lines are polarity sensitive. If, during testing, the DID line rings busy consistently, you need to
reverse the polarity of one end of the connector (swap the connections of the wires to the two middle
pins of one RJ-11 connector).
4. Repeat step 3 to connect the remaining telephone equipment to each channel on your MultiVOIP. Although
a MultiVOIP’s channels are often all configured identically, each channel is individually configurable. So, for
example, some channels of a MultiVOIP might use the FXO interface and others the FXS; some might use the
DID interface and others E&M, etc.
5. If you intend to configure the MultiVOIP remotely using the MultiVOIP Windows interface, connect an
RJ-11 phone cable between the Command Modem connector (not available on the –SS or –FX series) and a
receptacle served by a telco POTS line. See the first figure that follows.
6. The Command Modem is built into the MVP410 and 810 units only. To configure the MultiVOIP remotely
using its Windows interface, you must call into the MultiVOIP’s Command Modem. Once a connection is
made, the configuration process is identical to local configuration with the Windows interface.
Command Modem connector
for remote configuration
E&M FXS/FX O
E&M FXS/FXO
E&M FXS/FXO
E&M FXS/FXO
E&M FXS/FXO E&M FXS/FXO
E&M FXS/FXO E&M FXS/FXO
COMMAND
MODEM
COMMAND
ETHERNET
10 BASET
MVP-410/810
Rear Panel
Grounding Screw
Telco POTS Line
7. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when
mounted within a rack. You can do this by connecting a grounding wire between the chassis grounding
screw and a metallic object that provides an electrical ground.
8. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait
for the Boot LED on the MultiVOIP to go off before proceeding. This may take a few minutes.
9. Go to Chapter 3 to load the MultiVOIP software.
For DID channels only
For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP
circuit card. DID is not supported on the –SS or –FX models.
1. Disconnect power. Unplug the AC power cord from the wall outlet or from the receptacle on the MultiVOIP
unit.
2. Using a #1 Phillips driver, remove the three screws (at back of unit) that attach the main circuit card to the
chassis of the MultiVOIP.
16 MultiVOIP® Voice/Fax over IP Gateways
Chapter 2 – Installing and Cabling the MultiVOIP
3. Pull the main circuit card out about 5 inches (the power connection to the board prevents it from being
removed entirely from the chassis).
4. Identify the channels on which the DID interface is used.
5. Position the jumper for each DID channel so that it does not connect the two jumper posts. For DID
operation of a VOIP channel, the MultiVOIP works properly if you simply remove the jumper altogether, but
that is inadvisable because the jumper might be needed later if a different telephony interface is used for
that VOIP channel.
6. Slide the main circuit card back into the MultiVOIP chassis and replace the three screws.
MultiVOIP® Voice/Fax over IP Gateways 17
Chapter 3 – Installing Software
Setting up your MultiVOIP involves the following tasks:
1. Install the software onto the PC. This step is described in further detail in this chapter.
2. Set values for telephony and IP parameters appropriate for your system. This step is described in detail in
Chapter 4.
3. Define phone books that contain the dialing patterns for VOIP calls made to different locations. This step is
described in greater detail in Chapter 5.
Installing MultiVOIP Software
These installation steps do not present every screen or option in the installation. It is recommended that
someone familiar with Windows installs the software.
1. Download the firmware from the Multi-Tech website.
2. Ensure that your MultiVOIP is properly connected and that the power is turned on.
3. After you extract the downloaded firmware zip file, a setup.exe file appears. To start the installation
program, double-click this setup file.
4. The installation wizard starts. Click Next to continue.
5. The wizard steps you through the installation. The first pane asks you to select the destination for the
MultiVOIP software. Specify a location and click Next.
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6. Select a program folder location for the MultiVOIP software program icon. Click Next. Progress screens
appear while files are being copied.
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Chapter 3 – Installing Software
7. In the next wizard panel, select the COM port that the command PC uses when communicating with the
MultiVOIP unit.
After you install the software, you can re-set the COM port using the MultiVOIP Software. To do so, from the
sidebar menu, select Connection | Settings. Or use keyboard shortcut Ctrl + G.
Note: If the COM port setting made here conflicts with the actual COM port resources available in the
command PC, the “Error in Opencomm handle” message appears when the MultiVOIP program is launched.
If this occurs, you must reset the COM port.
8. A completion wizard panel appears.
Click Finish.
9. After you install the software, you are prompted to run the MultiVOIP software to configure the VOIP.
Software installation is now complete.
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Configuring for VOIP Communications
This section describes the basic configuration needed to start VOIP communications.
● Ethernet/IP
● Voice/Fax
● Interface
● Call Signaling
● Regional
● Phone Book
This setup process is followed by an important Save & Reboot step.
Other chapters in this guide describe configuration in detail.
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Chapter 3 – Installing Software
Setting IP Address
For basic functioning of the unit, you must set a unique LAN IP address as well as a subnet mask and Gateway IP.
Other settings here control specific features and protocols. These setting are not necessary for basic operation.
Chapter 4 describes all settings.
To configure IP settings:
1. If you are using packet prioritization:
a. Check Packet Prioritization.
b. Set 802.1p Priority Parameters as needed. The Priority levels can be from 0 – 7, where 0 is lowest
priority. VLAN ID identifies a virtual LAN by a number (1 to 4094)
2. From the Frame Type drop-down list, select the Frame Type that matches the network to which the
MultiVOIP is attached: TYPE II or SNAP
3. Enter Gateway Name.
4. If DHCP is used, check Enable DHCP.
5. Enter IP Address for the MultiVOIP unit.
6. Enter Subnet IP Mask for the MultiVOIP unit.
7. Enter Gateway IP.
8. If desired, check the Enable DNS checkbox.
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9. Enter DNS Server IP Address
10. If desired, check the Enable SRV checkbox.
11. The Diff Serv Parameters group helps you specify settings for routers that are Diff Serv compatible
Setting both values to 0 effectively disables Diff Serv.
12. FTP Server Enable is only needed for firmware and software updates to the MultiVOIP.
13. If desired, check the TDM Routing checkbox.
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Chapter 3 – Installing Software
Setting Voice/Fax Parameters
You must configure the individual channels before using your unit. If channels have the same parameters, you
can use the Copy Channel button to save time. You can note some options for future changes if necessary, but
default settings likely work, without adjustment.
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To configure channels:
1. From the Select Channel drop-down list, select the channel you want to configure.
2. In the Fax/Modem Parameters group:
a. From the Set Max Baud Rate drop-down list, select a rate that matches a fax machine (2400 to 14400
bps).
b. Do not change the setting in the Fax Volume drop-down menu. Such changes can adversely impact the
modem’s operation.
c. From the Jitter Value drop-down list, select the desired time for packet reassembly.
d. From the Mode drop-down list, select T.38 or FRF 11.
e. To allow modem traffic through the VOIP system, check the Modem Relay Enable checkbox.
3. Do not change settings in the Dtmf group. Adjusting Voice Gain and DTMF may adversely affect quality.
4. In the Selected Coder drop-down list, select a coder or allow automatic negotiation
5. In the Advance Features group:
● To not send silence packets, check Silence Compression.
● To remove echo and improve voice quality, select Echo Cancellation.
● To recover some bad packets, check Forward Error Correction.
6. Use the Auto Call / OffHook Alert group to allow automatically calling of a remote VOIP without dialing. This
is described in greater detail in Chapter 4.
7. In the Dynamic Jitter group, change values if necessary (details in Chapter 4)
● Select any Automatic Disconnection options needed to ensure lines are not left “open”
● Configurable Payload Types are best left at their defaults. Not in the –SS models
8. Configure each channel as described in the preceding steps. You can use the Copy Channel button to quickly
transfer the settings from one channel to another.
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Chapter 3 – Installing Software
Setting Interface Parameters
The Interface parameters control the telephony settings that are applied to the individual MultiVOIP channels.
Configure each channel for the type of interface you are using. Channel 1 is selected by default.
Note: Features are available or unavailable depending on the selected interface type. The one option available
for all interface types is the inter digit timer option. This option defines the maximum time that the unit waits
before mapping the dialed digits to an entry in the phone book database. If too much time elapses between
digits, and the wrong numbers are mapped, you hear a rapid busy signal. If this happens, hang up and dial again.
If the Interface Type is FXS (Loop Start), a station device such as an analog telephone, fax machine or KTS (Key
Telephone System) is connected to an analog channel. The FXS options group is active.
If the Interface Type is FXO, the Dialing Options Regeneration, Flash Hook Timer and Ring Count groups are
enabled. The FXO Ring Count allows you to set the number of rings before the unit answers the incoming call.
Check with your local in-house phone personnel to verify whether your local PBX dial signaling is pulse or tone
(DTMF). The Flash Hook Options Generation setting allows you to enter the time, in milliseconds, for the
duration of the flash hook signal.
If the Interface Type is E & M, you are connecting to an analog E & M trunk on your PBX. Check with your inhouse phone personnel to determine the signaling type (Dial Tone or Wink) and if it is 2-wire or 4-wire. The –SS
and –FX series do not support E&M or DID operation.
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To set Interface Parameters:
1. From the Channel drop down list, select Channel whose parameters you want to configure.
2. From the Interface Type drop down list, select FXS, FXO, E&M or DID (FXS/FXO only for –SS and –FX series)
3. From the Regeneration group, select how signal is regenerated; as Pulse or DTMF
4. In the Inter Digit Timer field, type time the MultiVOIP waits between digits.
5. From the Message Waiting Indication drop-down list, for E&M only select Light or None.
6. In the Inter Digit Regeneration Timer field, type time between sent DTMF digits.
7. In the Flash Hook Options group:
● Generation (used in conjunction with FXO/E&M)
● Detection Range (used in conjunction with FXS/E&M)
8. In the Caller ID group:
● Bellcore is the only option available
● CallerID Manipulation is available if needed
● CID Manipulation is not available in the –SS models
9. In the FXS Options group:
● In the Ring Count field, type the number of rings allowed before call abandoned; default is 8.
● Check Use Current Loss if you want the MultiVOIP to interrupt current to disconnect.
● Check Generate Current Reversal if you want to activates Answer/Disconnect Supervision to FXO.
10. In the FXO Options group:
● In the Ring Count field type the number of rings before MultiVOIP answers.
● In the No Response Timer field, type the time to attempt call before abandoning.
11. Click Supervision to set call answering and disconnection settings.
a. Complete Answer fields:
• Current Reversal (use current reversal to answer)
• Answer Delay
• Answer Delay Timer (in seconds)
• Tone Detection (allow tone sequence to disconnect)
• Available Tones
• Answer Tones (shows current selection from Available Tones)
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Chapter 3 – Installing Software
b. Complete Disconnect fields:
• Current Reversal (use current reversal to disconnect)
• Current Loss (loss of current triggers disconnect)
• Current Loss Timer (time after current loss to disconnect; in milliseconds)
• Silence Detection Enable (use silence detection to disconnect)
• Silence Detection Type (one-way or two-way)
• Silence Timer (time of silence needed to trigger disconnect; in seconds)
• DTMF Tone (use tones to disconnect)
• Disconnect Tone Sequence (select tone pairs to use for disconnecting)
• Tone Detection (disconnect from termination of tone)
• Available Tones
• Disconnect Tones (shows current selection from Available Tones)
12. In the E&M Options group (not supported by –SS and –FX series):
● In the Signal group, select Dial Tone or Wink.
● In Wink Timer field, type a type, whose range can be 100 to 350 milliseconds; default is 250.
● From the Type drop-down list, select TYPE 1 or TYPE 11.
● In the Mode group select 2-wire or 4-wire.
● In the No Response Timer field type the time, in seconds, after which an FXO call is disconnected.
● Check Disconnect on Call Progress Tone if you want to disconnect when PBX issues call progress tone.
13. In the Pass Through Options group select Enable to create an open audio patch; not for use with Wink
signaling.
14. In the DID Options group: (not supported by –SS and –FX series)
● From Start Modes drop-down list, select Immediate, Wink or Delay Dial.
● In the Wink Timer field type time, in milliseconds.
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Setting Call Signaling
There are three choices for Call Signaling: H.323, SIP and SPP, the –SS models only support SIP and the –FX
models support SIP and SPP, but not H.323. It is best to select one of these as the protocol to be used, rather
than mixing them. Single Port Protocol (SPP) is a non-standard protocol created by Multi-Tech that allows
dynamic IP allocation. Generally, the default settings do not work for most users. If necessary you can change
individual parameters. Chapter 4 provides details for all settings.
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Chapter 3 – Installing Software
Configuring H.323 Call Signal
This feature is not supported by –SS and –FX series.
1. Check Fast Start, as this may be needed for third-party vendor compatibility.
2. In the Signaling Port field, type a port number. The default is 1720.
3. If a gatekeeper is to control VOIP check Register with Gatekeeper.
4. Check Allow Incoming Calls Through Gatekeeper Only.
5. In the Gatekeeper RAS Parameters group, set the following:
a. Enter parameters for Primary and any Alternate Gatekeepers
b. RAS TTL Value (“Time To Live” in seconds)
c. Gatekeeper Discovery Polling Interval (time between attempts connecting to gatekeepers)
d. Use Online Alternate Gatekeeper List
6. For details about the parameters in the H.323 Version 4 Options group, see Chapter 4.
Configuring SIP Call Signal
1. In the Signaling Port field, type a port number. The default is 5060.
2. Check SIP Proxy if operating with a proxy server.
3. Check Allow Incoming Calls Through SIP Proxy Only.
4. In the SIP Proxy Parameters group, set the following:
a. Enter information for Primary and any Alternate Proxy servers
b. Append SIP Proxy Domain Name in User ID
c. Enter User Name and Password
d. Re-Registration Time (in seconds)
e. Proxy Polling Interval (time between proxy server connect attempts)
f. TTL Value (in seconds)
Configuring SPP Call Signal
This feature is not supported by –SS series.
1. From the Mode drop-down list, select Direct, Client or Registrar.
2. In the Signaling Port field, type a port number which must be unique for any VOIP unit behind same firewall.
3. Retransmission field, (time before retransmission of lost packets)
4. Max Retransmission field (number of retransmission attempts)
5. In the Client Options group:
a. Enter information for the Primary and Alternate Registrars
b. In the Polling Interval field, type the time between connect attempts.
6. In Registrar Options group, in the Keep Alive field, type the time out for client un-registering.
7. If appropriate check Behind Proxy/NAT device, then type the address of the Public IP of Proxy/NAT server.
30 MultiVOIP® Voice/Fax over IP Gateways
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