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MultiVOIP MVP130
Specifications
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Supplementary Manual
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User Manual
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Multitech MultiVOIP MVP130, MultiVOIP MVP130-FXS User Manual

MultiVOIP®
Voice/Fax over IP Gateways
MVP130 MVP130-FXS
User Guide
S000386C
Analog MultiVOIP Units (Models MVP130) (Models MVP130-FXS)
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi­Tech Systems, Inc. All rights reserv ed.
Copyright © 2008, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.
Record of Revisions
Revision Date Description
A 09/26/05 Doc re-organization. Follows S000249K. Describes 1.08 software release. B 04/25/07 Update tech support contact list & revise warranty. C 02/08/08 Format revision and software version 1.11 update.
Patents
This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386,
5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.
Trademark
Registered trademarks of Multi-Tech Systems, Inc. are MultiVOIP, Multi-Tech, and the Multi-Tech logo. Windows and NetMeeting are registered trademarks of Microsoft.
World Headquarters
Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874 http://www.multitech.com
Technical Support
Country By Email By Phone
Europe, Middle East, Africa: support@multitech.co.uk (44) 118 959 7774 U.S., Canada, all others: support@multitech.com
(800) 972-2439 or (763) 717-5863
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CONTENTS
Chapter 1 – Description and Specifications...................................................................................................... 6
Introduction............................................................................................................................................................6
Interface............................................................................................................................................................................6
Front Panel LEDs .............................................................................................................................................................7
Computer Requirements.......................................................................................................................................7
Specifications ........................................................................................................................................................7
Chapter 2 – Installing and Cabling the MultiVOIP............................................................................................. 8
Introduction............................................................................................................................................................8
Safety Warnings....................................................................................................................................................8
Unpacking Your MultiVOIP....................................................................................................................................8
Cabling Procedure for MVP130.............................................................................................................................9
Chapter 3 – Software Installation...................................................................................................................... 10
Introduction..........................................................................................................................................................10
Loading MultiVOIP Software onto the PC...........................................................................................................10
Setup Overview...................................................................................................................................................13
Ethernet/IP......................................................................................................................................................................14
Voice/Fax........................................................................................................................................................................15
Interface..........................................................................................................................................................................17
Call Signaling..................................................................................................................................................................19
Regional..........................................................................................................................................................................21
Phone Book....................................................................................................................................................................22
Save & Reboot................................................................................................................................................................23
Chapter 4 – Configuring Your MultiVOIP......................................................................................................... 24
Introduction..........................................................................................................................................................24
Software Categories Covered in This Chapter....................................................................................................24
How to Navigate Through the Software ..............................................................................................................25
Web Browser Interface........................................................................................................................................25
Configuration Information Checklist ....................................................................................................................25
Ethernet/IP......................................................................................................................................................................26
Voice/Fax........................................................................................................................................................................29
Configurable Payload Type.......................................................................................................................................33
Interface..........................................................................................................................................................................34
FXS Loop Start Parameters......................................................................................................................................35
Message Waiting.......................................................................................................................................................37
FXO Parameters.......................................................................................................................................................38
DID Parameters ........................................................................................................................................................43
Call Signaling..................................................................................................................................................................44
H.323 ........................................................................................................................................................................44
SIP............................................................................................................................................................................46
SPP...........................................................................................................................................................................48
SNMP .............................................................................................................................................................................50
Regional..........................................................................................................................................................................51
SMTP..............................................................................................................................................................................54
RADIUS..........................................................................................................................................................................57
Logs/Traces....................................................................................................................................................................59
NAT Traversal.................................................................................................................................................................60
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Supplementary Services.................................................................................................................................................61
Save Settings..................................................................................................................................................................64
Save & Reboot..........................................................................................................................................................64
Connection......................................................................................................................................................................64
Settings.....................................................................................................................................................................64
Troubleshooting Software Issues..............................................................................................................................65
Chapter 5 – Phone Book Configuration........................................................................................................... 66
Introduction..........................................................................................................................................................66
Identify Remote VOIP Site to Call.......................................................................................................................66
Identify VOIP Protocol to be Used.......................................................................................................................66
Phonebook Starter Configuration........................................................................................................................67
Outbound Phonebook.....................................................................................................................................................67
Inbound Phonebook........................................................................................................................................................69
Phone Book Descriptions....................................................................................................................................70
Outbound Phone Book/List Entries.................................................................................................................................70
Add/Edit Outbound Phone Book ...............................................................................................................................71
Inbound Phone Book/List Entries....................................................................................................................................75
Add/Edit Inbound Phone Book..................................................................................................................................76
Phone Book Save and Reboot........................................................................................................................................78
Phonebook Examples .........................................................................................................................................79
North America.................................................................................................................................................................79
Europe............................................................................................................................................................................82
Variations of Caller ID .........................................................................................................................................88
Chapter 6 – Using the Software........................................................................................................................ 91
Introduction..........................................................................................................................................................91
Software Categories Covered in This Chapter....................................................................................................91
Statistics Section.................................................................................................................................................93
Call Progress..................................................................................................................................................................93
Logs................................................................................................................................................................................95
IP Statistics.....................................................................................................................................................................97
Link Management ...........................................................................................................................................................99
Registered Gateway Details .........................................................................................................................................100
Servers .........................................................................................................................................................................101
H.323 GateKeepers ................................................................................................................................................101
SIP Proxies .............................................................................................................................................................102
SPP Registrars........................................................................................................................................................103
Advanced......................................................................................................................................................................104
Packetization Time..................................................................................................................................................104
MultiVOIP Program Menu Items........................................................................................................................105
Updating Firmware .......................................................................................................................................................106
Implementing a Software Upgrade ...............................................................................................................................107
Identifying Current Firmware Version......................................................................................................................107
Downloading Firmware ...........................................................................................................................................108
Downloading Factory Defaults ................................................................................................................................109
Downloading IFM Firmware..........................................................................................................................................110
Setting and Downloading User Defaults .......................................................................................................................112
Setting a Password.......................................................................................................................................................113
Windows Interface...................................................................................................................................................113
Web Browser Interface............................................................................................................................................114
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Upgrading Software......................................................................................................................................................115
FTP Server File Transfers (“Downloads”) .........................................................................................................116
Web Browser Interface......................................................................................................................................121
SysLog Server Functions..................................................................................................................................123
Appendix A – Cable Pin-outs.......................................................................................................................... 124
Appendix B – TCP/UDP Port Assignments.................................................................................................... 125
Appendix C – Warranty and Repair Policies ................................................................................................. 126
Appendix D – Regulatory Information............................................................................................................ 128
Appendix E – Waste Electrical and Electronic Equipment (WEEE) Statement.......................................... 130
Appendix F – C-ROHS HT/TS Substance Concentration............................................................................. 131
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Chapter 1 – Description and
Specifications
Introduction
The MultiVOIP MVP130 is a single-channel unit and the MVP130FXS is a single-channel unit that supports the FXS telephony interface only. Both of these MultiVOIP units have a 10/100Mbps Ethernet interface and a command port for configuration. The MVP130 and MVP130FXS are table-top models.
Figure 1-1: MVP130 Chassis
These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls may be made and the sequences that must be used to complete calls through the MultiVOIP. The phonebooks allow the phone user to interact with the VOIP system just as they would with an ordinary PBX or telephone company (telco) switch. When the phonebooks are set, special dialing sequences are mini mized or eliminated altogether. Once the call destination is determined, the phonebook settings determine whether the de stination VOIP unit must strip off or add dialing digits to make the call appear at its destination to be a local call.
Interface
There are two options for accessing your MultiVOIP, one is the Windows software that is included and is necessary for the initial setup, and the other is a web-based interface that uses your web browser to access the unit. While the web interface appears differs slightly, its content and organization are essentially the same as that of the Windows interface (except for logging). These will be addressed in the following chapters.
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Chapter 2: Quick Start
Front Panel LEDs
On both the MVP130 and MVP130-FXS models, there are eight LEDs. These are explained in the table below.
Figure 1-2. MVP130/130-FXS LEDs
Front Panel LED Definitions
LED Description Power
Boot
Ethernet
TX RX
XS
RS
Indicates presence of power After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set FD. LED indicates whether Ethernet connection is half-duplex or full-duplex and, in half-duplex mode, indicates occurrence of data collisions. LED is on constantly for full-duplex mode; LED is off constantly for half-duplex mode. When operating in half-duplex mode, the LED will flash during data collisions. LK. Link/Activity LED. This LED is lit if Ethernet connection has been made. It is off when the link is down (i.e., when no Ethernet connection exists). While link is up, this LED will flash off to indicate data activity.
Transmit. This indicator blinks when voice packets are being transmitted to the local area network. Receive. This indicator blinks when voice packets are being received from the local area net work. Transmit Signal. This indicator lights when the FXS-configured channel is off-hook or the FXO-configured
channel (MVP130 only) is receiving a ring from the Telco or PBX. Receive Signal. This indicator lights when the FXS-configured channel is ringing or the FXO-configured
channel (MVP130 only) has taken the line off-hook.
Computer Requirements
The computer on which the MultiVOIP’s configuration program is installed must meet these requirements:
• must be IBM-compatible PC with MS Windows operating system;
• must have an available COM port for connection to the MultiVOIP.
However, this PC does not need to be connected to the MultiVOIP permanently. It only needs to be connected when local configuration and monitoring are done. Nearly all configuration and monitorin g functions can be done remotely via the IP network.
Specifications
MVP130 & MVP130-FXS Operating Voltage/Current Mains Frequencies Power Consumption
Mechanical Dimensions
Weight Ambient temperature range
100-240VAC / 1.0 A
50/60 Hz
4.5 watts (9.7 watts with phone off hook)
1.0” H
4.3” W x
5.6” D x
----------------
2.5 cm H
10.9 cm W x
14.2 cm D x
8 oz. (23 g)
Maximum
: 60 degrees Celsius (140 degrees Fahrenheit) @ 20-90% non-condensing relative humidity. Minimum
: 0 degrees Celsius (32 degrees Fahrenheit).
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Chapter 2 – Installing and Cabling the
MultiVOIP
Introduction
The MVP130 MultiVOIP models are tabletop units that can be handled easily by one person. These products must be installed by qualified service personnel in a restricted-access area, in accordan ce with Articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.
Safety Warnings
Lithium Battery Caution
A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for replacement.
Warning: There is danger of explosion if the battery is incorrectly replaced.
Safety Warnings Telecom
1. Never install telephone wiring during a lightning storm.
2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.
3. This product is to be used with UL and UL listed computers.
4. Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.
7. Do not use a telephone in the vicinity of a gas leak.
8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger telecommunication line cord.
Unpacking Your MultiVOIP
When unpacking your MultiVOIP, check to see that all of the items are included in the box. For the various MultiVOIP models, the contents of the box will be different. If any box contents are missing, contact Multi-Tech Tech Support at 1-800-972-2439.
MVP130 models content list:
• MVP130 or MVP130-FXS
• DB9 to RJ45 cable
• Power transformer
• Power cord
• RJ-11 phone cord
• Printed Cabling Guide
• Product CD
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Chapter 2: Installing and Cabling the MultiVOIP
Cabling Procedure for MVP130
Cabling involves connecting the MultiVOIP to your LAN and telephone equipment.
1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a live AC outlet.
Figure 2-1: Rear connections for MVP130
2. Connect the MultiVOIP to a PC by using the RJ-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of the cable into the Command port of the MultiVOIP and the other end into the PC serial port.
3. Connect a network cable to the ETHERNET connector on the back of the MultiVOIP. Connect the other end of the cable to your network.
a. For an FXS or FXO connection (FXS only for the MVP130-FXS).
(FXS Examples: analog phone, fax machine | FXO Examples: PBX extension, POTS line from telco central office) Connect one end of an RJ-11 phone cord to the FXS/FXO connector on the back of the MultiVOIP. Connect the other end to the device or phone jack.
b. For a DID connection. (Not supported by the MVP130-FXS)
(DID Example: DID fax system or DID voice phone lines) Connect one end of an RJ-11 phone cord to the FXS/FXO connector on the back of the MultiVOIP. Connect the other end to the DID jack.
NOTE: DID lines are polarity sensitive. If, during testing, the DID line rings busy consistently, you will need to reverse the polarity of one end of the connector (swap the wires to the two middle pins of one RJ-11 connector).
4. Turn on power to the MultiVOIP by placing the ON/OFF switch on the side to the ON position. Wait for the BOOT LED on the MultiVOIP to go off before proceeding. This may take a few minutes.
5. Proceed to the Software Installation chapter to load the MultiVOIP software.
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Figure 2-2: Cable connections
Chapter 3 – Software Installation
Introduction
Configuring software for your MultiVOIP entails three tasks: Loading the software onto the PC (this is “Software Installation” and is discussed in this chapter). Setting values for telephony and IP parameters that will fit your system (details are in Chapter 4). Establishing “phonebooks” that contain the various dialing patterns for VOIP calls made to different locations (a
detailed discussion of this is found in Chapter 5).
Loading MultiVOIP Software onto the PC
The software loading procedure does not present every screen or option in the loading process. It is assumed that someone with a thorough knowledge of Windows and the software loading process is performing the installation.
1. Be sure that your MultiVOIP has been properly cabled and that the power is turned on.
2. Insert the MultiVOIP CD into your CD-ROM drive. The CD starts automatically. It may take a few moments for the Multi-Tech CD installation window to display.
3. When the Multi-Tech Installation CD dialog box appears, click the Install Software icon.
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Figure 3-1: splash screen
Chapter 3: Software Installation
4. A secondary screen appears. Click on the button that matches the model you have purchased. The installation wizard will start.
Figure 3-2: Initial screen
Press Enter or click Next to continue.
5. Follow the on-screen instructions to install your MultiVOIP software. The first screen asks you to choose the destination for the MultiVOIP software.
Choose a location and click Next.
6. At the next screen, you must select a program folder location for the MultiVOIP software program icon. Click Next. Transient progress screens will appear while files are being copied.
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Figure 3-3: Destination
Chapter 3: Software Installation
7. On the next screen you can select the COM port that the command PC will use when communicating with the MultiVOIP unit. After software installation, the COM port can be re-set in the MultiVOIP Software (from the sidebar menu, select Connection | Settings to access the COM Port Setup screen or use keyboard shortcut Ctrl + G).
Note: If the COM port setting made here conflicts with the actual COM port resources available in the command PC, the “Error in Opencomm handle” message will appear when the MultiVOIP program is launched. If this occurs, you must reset the COM port.
8. A completion screen will appear.
Figure 3-4: Completion
Click Finish.
9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP.
Figure 3-5: Configuration
Software installation is now complete.
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Chapter 3: Software Installation
Setup Overview
With the software now installed, you are ready to get your MultiVOIP set up and working. There are a few necessary settings that need to be entered in the configuration software to achieve this and they are noted in the action lists for the categories below. The following chapters will cover all aspects in detail, but here we will cover the basic configuration needed to start VOIP communications. Below you will find the list of categories requiring information to be set before VOIP communication will be ready.
⇒ Ethernet/IP ⇒ Voice/Fax ⇒ Interface ⇒ Call Signaling ⇒ Regional ⇒ Phone Book
This setup process is followed by the Save & Reboot step which is very important.
Figure 3-6: Main Screen
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Chapter 3: Software Installation
Ethernet/IP
A unique LAN IP address is required for the MultiVOIP unit as well as a subnet mask and Gateway IP for minimal functionality. Other settings in this category pertain to specific features and protocols that can be used, but are not necessary for basic operation. Details for all settings are provided in chapter 4.
Figure 3-7: IP settings
Actions:
• Select Packet Prioritization if used
o Set 802.1p Priority Parameters as needed
The Priority levels can be from 0 – 7, where 0 is lowest priority (details in Chapter 4)  VLAN ID identifies a virtual LAN by a number (1 to 4094)
• Set the Frame Type to match the network that the MultiVOIP is attached to
o TYPE II or SNAP
• Enter Gateway Name
o Check to enable DHCP if used
• Enter IP Address for the MultiVOIP unit
• Enter Subnet IP Mask for the MultiVOIP unit
• Enter Gateway IP
• Enable DNS if desired
o Enter DNS Server IP Address
• Enable SRV support if needed
• Diff Serv Parameters are for routers that are Diff Serv compatible
o Setting both values to 0 effectively disables Diff Serv
• FTP Server Enable is only needed for firmware and software updates to the MultiVOIP
• TDM Routing can be used if necessary
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Chapter 3: Software Installation
Voice/Fax
The individual channels must be set up before use. The Copy Channel button can save a lot of time during this step if channels are to be set with the same parameters. Some options should be noted for future changes if necessary, but the defaults are likely to work without adjustment.
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Figure 3-8: Voice & Fax settings
Actions:
• Select Channel
o Choose ch annel parameters:
Set the Fax parameters to meet your needs
• Set Max Baud Rate to match fax machine (2400 to 14400 bps)
• Fax Volume should not be changed as it may impair function
• Jitter Value affects the time for packet reassembly
• Mode: Select T.38 or FRF 11
Modem Relay Enable allows modem traffic through the VOIP system  Adjusting Voice Gain and DTMF should not be done as it may adversely affect quality  Select a Coder or allow Automatic negotiation  Advanced Features
• Silence Compression, when enabled, will not send silence packets
• Echo Cancellation removes echo to improve voice quality
• Forward Error Correction allows some bad packets to be recovered
Choose Auto Call / OffHook Alert settings
• For automatically calling a remote VOIP without dialing (details in Chapter 4)
Change Dynamic Jitter values if necessary (details in Chapter 4)  Select any Automatic Disconnection options needed to ensure lines are not left “open”  Configurable Payload Types are best left at their defaults.
o The Copy Channel button is available for easily transferring these settings to the other channels
• Repeat for all channels to be used
Chapter 3: Software Installation
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Chapter 3: Software Installation
Interface
The Interface Parameters are the telephony settings that are to be applied to the MultiVOIP channel. Note: Feature options are enabled or unavailable depending on the selected interface type. The one optio n
available for all interface types is the inter digit timer option. This option defines the maximum amount of time that the unit will wait before mapping the dialed digits to an entry in the phone book database. If too much time elapses between digits, and the wrong numbers are mapped, you will hear rapid busy signal. If this happens, hang up and dial again.
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Figure 3-9: Interface Parameters
Actions:
• Select Channel
o Select Interface Type: FXS, FXO, or DID (FXS only for the MVP130-FXS) o Regeneration
Choose how signal is regenerated; as Pulse or DTMF
o Inter Digit Timer
Time the MultiVOIP waits between digits
o Message Waiting Indication is available if desired o Inter Digit Regeneration Timer
Length of time between sent DTMF digits
• Flash Hook Options
o Generation (used in conjunction with FXO) o Detection Range (used in conjunction with FXS)
• Caller ID
o Bellcore is the only option available o CallerID Manipulation is available if needed
• Pass Through (opens an audio path through the MultiVOIP)
• FXS Options
o Set Ring Count (the number of rings allowed before call abandoned; default is 8) o Use Current Loss (MultiVOIP interrupts current to disconnect) o Generate Current Reversal (activates Answer/Disconnect Supervision to FXO)
• FXO Options (not available for the MVP130-FXS)
o Ring Count (set number of rings before MultiVOIP answers) o No Response Timer (set time to attempt call before abandoning) o Supervision Button (for call answering and disconnection settings)
Answer Fields:
• Current Reversal (use current reversal to answer)
• Answer Delay
• Answer Delay Timer (in seconds)
• Tone Detection (allow tone sequence to disconnect)
• Available Tones
• Answer Tones (shows current selection from Available Tones)
Disconnect Fields
• Current Reversal (use current reversal to disconnect)
• Current Loss (loss of current will trigger disconnect)
• Current Loss Timer (time after current loss to disconnect; in milliseconds)
• Silence Detection Enable (use silence detection to disconnect)
• Silence Detection Type (one-way or two-way)
• Silence Timer (time of silence needed to trigger disconnect; in seconds)
• DTMF Tone (use tones to disconnect)
• Disconnect Tone Sequence (select tone pairs to use for disconnecting)
• Tone Detection (disconnect from termination of tone)
• Available Tones
• Disconnect Tones (shows current selection from Available Tones)
• DID Options (not available for the MVP130-FXS)
o Start Modes (Immediate, Wink or Delay Dial) o Wink Timer (in milliseconds)
Chapter 3: Software Installation
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Chapter 3: Software Installation
Call Signaling
There are three choices for Call Signaling: H.323, SIP and SPP. It is best to select one of these as the protocol to be used, rather than mixing them. Single Port Protocol (SPP) is a non-standard protocol created by Multi-Tech that allows dynamic IP allocation. Generally, the default settings will work for most users and the individual parameters may be changed if the need arises. Additional details for all settings are found in Chapter 4.
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Figure 3-10: Signaling Protocols
Actions:
• Configure your chosen Call Signal type
o H.323
o SIP
o SPP
Chapter 3: Software Installation
Use Fast Start (may be needed for third-party vendor compatibility)  Signaling Port (default is 1720)  Register with Gatekeeper (needed if the VOIP is to be controlled by a gatekeeper)  Allow Incoming Calls Through Gatekeeper Only  Gatekeeper RAS Parameters
• Enter parameters for Primary and any Alternate Gatekeepers
• RAS TTL Value (“Time To Live” in seconds)
• Gatekeeper Discovery Polling Interval (time between attempts connecting to
gatekeepers)
• Use Online Alternate Gatekeeper List
H.323 Version 4 Options (detailed descriptions of these can be found in Chapter 4)  Signaling Port (default is 5060)
Use SIP Proxy (enable to work with a proxy server)  Allow Incoming Calls Through SIP Proxy Only  SIP Proxy Parameters
• Enter information for Primary and any Alternate Proxy servers
• Append SIP Proxy Domain Name in User ID
• Enter User Name and Password
• Re-Registration Time (in seconds)
• Proxy Polling Interval (time between proxy server connect attempts)
• TTL Value (in seconds)
Mode (Direct, Client or Registrar)  Signaling Port (must be unique for any VOIP unit behind same firewall)  Retransmission (time before retransmission of lost packets)  Max Retransmission (number of retransmission attempts)  Client Options
• Enter information for the Primary and Alternate Registrars
• Polling Interval (time between connect attempts)
Keep Alive (time out for client un-registering)  Behind Proxy/NAT device
• Enter Public IP of Proxy/NAT server
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Chapter 3: Software Installation
Regional
Select the country or region that the MultiVOIP unit will operate in, or use the custom option if the available settings are not adequate.
Figure 3-11: Regional Parameters
Actions:
• Select the choice that matches the location of the MultiVOIP from the Country/Region field
o If there is not a selection to fit your needs, you may select Custom and set the tones manually o User Defined tones can be created for use in conjunction with FXO Supervision with the Add
button
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Chapter 3: Software Installation
Phone Book
Without a populated phone book, the VOIP unit is unable to translate call traffic. You will need the information for both a local and any remote sites that are to be used.
Detailed descriptions and examples are available in chapter 5.
Figure 3-12: Phone Book screens
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Actions:
• Select Outbound Phone Book
o Select Add Entry o Accept Any Number may be selected to allow unmatched destinations an alternative o Enter the number necessary to get out from the PBX system followed by the calling code of the
destination in the Destination Pattern field
o Enter the PBX access digit (same number as needed to get out of the PBX system) in the
Remove Prefix field
o Any digits that need to be added should be put in the Add Prefix field o Enter the IP address of the call destination (add a Description if you like) o Select a Protocol type
For H.323:
• Enter Gateway settings
For SIP:
• Select Transport Protocol, Proxy and URL if needed
For SPP:
• Enter Registrar settings if needed
o The Advanced Button will allow an Alternate IP Address to be entered for outbound traffic
• Select Inbound Phone Book
o Select Add Entry o Accept Any Number for inbound traffic does not work when external routing devices are used o Enter any access digits followed by the local calling code in the Remove Prefix field o Enter any digits needed to access an outside line in the Add Prefix field o Select Hunting in the Channel Number field to have the VOIP use the next available channel o Add a description if you like o Call Forward may be set up (details available in Chapter 5) o Select Registration Option
• Repeat the Phone Book steps for any additional entries needed
Chapter 3: Software Installation
Save & Reboot
Any time that you change settings on the VOIP unit, you must choose the Save & Reboot option; otherwise all changes made will be lost when the MultiVOIP is reset or shutdown.
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Chapter 4 – Configuring Your MultiVOIP
Introduction
There are two methods of using your MultiVOIP; one is through a web interface, and the other is through the Windows software interface. There are eight necessary parameters that must be set for the MultiVOIP unit to operate properly, with some additional settings that are optional. You must know the IP address that will be used, the IP mask, the Gateway IP, the Domain Name Server information, and the telephone interface type. The MultiVOIP must be configured locally at first, but changes to this initial configuration can be done locally or remotely. Local configuration is done through a connection between the “Command” port of the MultiVOIP and the COM port of the computer; the MultiVOIP configuration software is used for this.
Alternatively, MultiVoipManager is a Simple Network Management Protocol (SNMP) agent program that extends the capabilities of the MultiVOIP configuration software. MultiVoipManager allows the user to manage any number of VOIPs on a network, whereas the MultiVOIP configuration software manages only one. The MultiVoipManager can configure multiple VOIPs simultaneously. MultiVoipManager may reside on the same PC as the MultiVOIP configuration software.
This chapter will explain the setup portion of the software pertaining to the list below, while Chapter 5 will cover the Phone Book setup and Chapter 6 will discuss the Statistics options and overall maintenance of the MultiVOIP.
Software Categories Covered in This Chapter
¾ Ethernet/IP ¾ Voice/Fax ¾ Interface ¾ Call Signaling
o H.323/SIP/SPP
¾ SNMP ¾ Regional ¾ SMTP ¾ RADIUS ¾ Logs/Traces ¾ NAT Traversal ¾ Supplementary services ¾ Save Setup ¾ Connection
o Settings
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Chapter 4: Configuring your VOIP
How to Navigate Through the Software
The MultiVOIP software is launched from the Start button and is found in the All Programs area under the title of MultiVOIP n.nn (where n represents version number). The top option is “Configuration” – choose this.
Within the software, there are several ways to arrive at the parameter that you want to use: through the left-hand panel, from the drop-down menu, clicking a taskbar icon (if available) or a keyboard shortcut (if available). Once the initial settings are entered, you may choose to configure the MultiVOIP through a Web browser instead.
Web Browser Interface
The MultiVOIP web browser interface gives access to the same commands and configuration para meters as are available in the MultiVOIP Windows interface except for logging functions. When using the web browser interface, logging can be done by email (the SMTP option).
Set up the Web Browser interface (Optional). After an IP address for the MultiVOIP unit has been establ ished, you can choose to configure the unit by using the MultiVOIP web browser interface. If you want to do configuration work using the web browser interface, you must first set it up:
• Set IP address of MultiVOIP unit using the MultiVOIP Configuration program (the Windows interface).
• Save Setup in Windows interface.
• Close Windows interface.
• Install Java program from MultiVOIP product CD (on first use only).
• Open web browser.
• Browse to IP address of MultiVOIP unit.
• If username and password have been established, enter them when prompted.
• Set browser to allow pop-ups. The MultiVOIP Web interface makes use of pop-up windows.
• The configuration screens in the web browser will have the same content as their counterparts in the
software; only the presentation differs.
Configuration Information Checklist
To assist with the organization of the information needed, below is a chart summarizing what is necessary.
Type of Configuration Info
Gathered:
IP info for VOIP unit
• IP address
• Gateway
• DNS IP (if used)
• 802.1p Prioritization (if used)
Interface Type
• FXS/FXO*
• DID-DPO
DID info (only if DID used)
• Wink
• Immediate
• Delay Dial
Country code Email address for VOIP (optional)
Reminder: Be sure to Save Setup after entering configuration values.
Configuration screen where info is entered:
Ethernet/IP parameters
Interface parameters
In FXS/FXO systems, channels used for phone, fax,
(*
or key system are FXS; channels used for analog PBX extensions or analog telco lines are FXO
Interface parameters
Regional parameters SMTP parameters
Info
Obtained?
D
).
Info
Entered?
D
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Chapter 4: Configuring your VOIP
Ethernet/IP
This section covers the Ethernet settings needed for the MultiVOIP unit. In each field, enter the values that fit the network to which the MultiVOIP will be connected to. For many of the settings, the default values will work best – try these settings first unless you know you definitely need to change a parameter.
The Ethernet/IP Parameters fields are described in the tables and text passages below. Note that both Diff Serv parameters (Call Control PHB and VOIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero Diff Serv values negate the prioritization scheme.
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Figure 4-1: Network parameters
Chapter 4: Configuring your VOIP
Ethernet/IP Parameter Definitions
Field Name Values Description
Ethernet Parameters
Packet Prioritization (802.1p)
Frame Type Type II, SNAP Must be set to match network’s frame type. Default is Type II.
802.1p A draft standard of the IEEE about data traffic prioritization on Ethernet networks. The 802.1p
Call Control Priority 0-7, where 0 is
VOIP Media Priority 0-7, where 0 is
Others (Priorities) 0-7, where 0 is
VLAN ID 1 - 4094 The 802.1Q IEEE standard allows virtual LANs to be defined within a network.
IP Parameter fields Gateway Name alphanumeric Descriptor of current VOIP unit to distinguish it from other units in system. Enable DHCP Y/N
IP Address IP Mask Gateway
Table is continued on next page…
Y/N Select to activate prioritization under 802.1p protocol (described below).
draft is an extension of the 802.1D bridging standard. 802.1D determines how prioritization will operate within a MAC-layer bridge for any kind of media. The 802.1Q draft for virtual local-area­networks (VLANs) addresses the issue of prioritization for Ethernet networks in particular.
802.1p enacts this Quality-of-Service feature using 3 bits. This 3-bit code allows data switches to reorder packets based on priority level. The descriptors for the 8 priority levels are given below.
802.1p PRIORITY LEVELS:
LOWEST PRIORITY
1 – Background: Bulk transfers and other activities permitted on the network, but should not
affect the use of network by other users and applications. 2 – Spare: An unused (spare) value of the user priority. 0 – Best Effort (default): Normal priority for ordinary LAN traffic. 3 – Excellent Effort: The best effort type of service that an information services organization
would deliver to its most important customers. 4 – Controlled Load: Important business applications subject to some form of “Admission
Control”, such as preplanning of Network requirement, characterized by bandwidth
reservation per flow. 5 – Video: Traffic characterized by delay < 100 ms. 6 – Voice: Traffic characterized by delay < 10 ms. 7 - Network Control: Traffic urgently needed to maintain and support network infrastructure.
HIGHEST PRIORITY
lowest priority
lowest priority
lowest priority
disabled by default
n.n.n.n n.n.n.n n.n.n.n
Sets the priority for signaling packets.
Sets the priority for media packets.
Sets the priority for SMTP, DNS, DHCP, and other packet types.
This field identifies each virtual LAN by number.
Dynamic Host Configuration Protocol is a method for assigning IP address and other IP parameters to computers on the IP network in a single message with great flexibility. IP addresses can be static or temporary depending on the needs of the computer.
The unique LAN IP address assigned to the MultiVOIP. Subnetwork address that allows for sharing of IP addresses within a LAN. The IP address of the device that connects your MultiVOIP to the Internet.
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Chapter 4: Configuring your VOIP
Ethernet/IP Parameter Definitions (continued)
Field Name Values Description Diff Serv Parameter fields
Call Control PHB
VOIP Media PHB
FTP Parameter fields
FTP Server Enable
DNS Parameter fields
Enable DNS Y/N
Enable SRV Y/N Enables ‘service record’ function. Service record is a category of data in the Internet
DNS Server IP Address
Diff Serv PHB (Per Hop Behavior) values pertain to a differential prioritizing system for IP packets as handled by Diff Serv-compatible routers. There are 64 values, each with an elaborate technical description. These descriptions are found in TCP/IP standards RFC2474, RFC2597, and, for present purposes, in RFC3246, which describes the value 34 (34 decimal; 22 hex) for Assured Forwarding behavior (default for Call Control PHB) and the value 46 (46 decimal; 2E hexadecimal) for Expedited Forwarding behavior (default for VOIP Media PHB). Before using values other than these default values of 34 and 46, consult these standards documents and/or a qualified IP telecommunications engineer. To disable Diff Serv, configure both fields to 0 decimal. 0 – 63 default = 34
0 – 63 default = 46
Y/N Default = disabled See “FTP Server File Transfers” in Chapter 6
Default = disabled
n.n.n.n
Value is used to prioritize call setup IP packets. Setting this parameter to 0, in conjunction with VOIP Media PHB below will disable Diff Serv. Value is used to prioritize the RTP/RTCP audio IP packets.
Setting this parameter to 0, in conjunction with Call Control PHB above will disable Diff Serv.
MultiVOIP unit has an FTP Server function so that firmware and other important operating software files can be transferred to the VOIP via the network.
Enables Domain Name Space/System function where computer names are resolved using a worldwide distributed database.
Domain Name System specifying information on available servers for a specific protocol and domain, as defined in RFC 2782. Newer internet protocols like SIP, STUN, H.323, POP3, and XMPP may require SRV support from clients. Client implementations of older protocols, like LDAP and SMTP, may have been enhanced in some settings to support SRV.
IP address of specific DNS server to be used to resolve Internet computer names.
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Chapter 4: Configuring your VOIP
Voice/Fax
Setting the Voice/FAX Parameters. The Voice/Fax section needs to be set for your system. The majority of the settings should be left at their default settings as changes often introduce problems with signal quality. In each field, enter the values that fit your particular setup.
Modem relay is not supported in MVP130 and MVP130-FXS models. Instead, modem bypass is supported automatically when modems are used for communication. It is recommended to disable the FAX relay when doing modem bypass for a higher success rate.
The Voice/FAX Parameters settings are described in the tables below.
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Figure 4-2: Voice/Fax parameters
Chapter 4: Configuring your VOIP
Voice/Fax Parameter Definitions
Field Name Values Description
Default -- When this button is clicked, all Voice/FAX parameters are set to their default values. Select Channel 1-2 (210)
1-4 (410) 1-8 (810)
Copy Channel -- Copies the Voice/FAX attributes of one channel to another channel. Attributes can be
Voice Gain -- Signal amplification (or attenuation) in dB. Input Gain +31dB to
–31dB
Output Gain +31dB to
–31dB
DTMF Gain --
DTMF Gain, High Tones
DTMF Gain, Low Tones
DTMF Parameters
Duration (DTMF) 60 – 3000
DTMF In/Out of Band
Out of Band Mode
FAX Parameters
Fax Enable Y/N Enables or disables fax capability for a particular channel. Max Baud Rate
(Fax)
Fax Volume (Default =
-9.5 dB) Jitter Value (Fax) Default =
Mode (Fax) FRF 11;
Table is continued on next page…
+3dB to
-31dB & “mute”
+3dB to
-31dB & “mute”
ms Out of
Band, or Inband
RFC 2833, SIP Info
2400, 4800, 7200, 9600, 12000, 14400 bps
-18.5 dB to –3.5 dB
400 ms
T.38
Channel to be configured is selected here.
copied to multiple channels or all channels at once.
Modifies audio level entering voice channel before it is sent over the network to the remote VOIP. The default & recommended value is 0 dB.
Modifies audio level being output to the device attached to the voice channel. The default and recommended value is 0 dB.
The DTMF Gain (Dual Tone Multi-Frequency) controls the volume level of the DTMF tones sent out for Touch-Tone dialing.
Default value: -4 dB. Not to be changed except under supervision of Multi-Tech Technical Support.
Default value: -7 dB. Not to be changed except under supervision of Multi-Tech Technical Support.
When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘sounds’ or is held. Default = 100 ms.
When DTMF Out of Band is selected, the MultiVOIP detects DTMF tones at its input and regenerates them at its output. When DTMF Inband is selected, the DTMF digits are passed through the MultiVOIP unit as they are received.
RFC2833 method. Uses an RTP mode defined in RFC 2833 to transmit the DTMF digits. SIP Info method. Generates dual tone multi frequency (DTMF) tones on the telephony call leg. The SIP INFO message is sent along the signaling path of the call. You must set this parameter per the capabilities of the remote endpoint with which the VOIP will communicate. The RFC2833 method is the more common of the two methods.
Set to match baud rate of fax machine connected to channel (see Fax machine’s user manual). Default = 14400 bps.
Controls output level of fax tones. To be changed only under the direction of Multi­Tech’s Technical Support.
Defines the inter-arrival packet deviation (in milliseconds) for the fax transmission. A higher value will increase the delay, allowing a higher percentage of packe ts to be reassembled. A lower value will decrease the delay allowing fewer packets to be reassembled.
FRF11 is frame-relay FAX standard using these coders: G.711, G.728, G.729, G.723.1. T.38 is an ITU-T standard for real time faxing of Group 3 faxes over IP networks. It uses T.30 fax standards and includes special provisions to preclude FAX timeouts during IP transmissions.
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