Multitech MultiVOIP 800 MVP800, MultiVOIP MVP800 Quick Start Manual

Standalone Voice/IP Gateway

Model MVP800

Proprietary Mode

Quick Start Guide

Quick Start Guide

PN 82088350 Revision A

MultiVOIP 800 (Model MVP800)

This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved.

Copyright © 2001, by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.

Record of Revisions

Revision Description

A Manual released. Covers MVP800 Proprietary Mode
(6/20/01) only software version 2.01.

Patents

This Product is covered by one or more of the following U.S.
Patent Numbers: 6151333, 5757801, 5682386. Other Patents
Pending.

TRADEMARKS

Trademarks of Multi-Tech Systems, Inc.: MultiVOIP, Multi-Tech and the
Multi-Tech logo.

Windows is a registered trademark of Microsoft Corporation in the United
States and other countries.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

[phone] or [phone]

Fax [phone]

Tech Support [phone]

Internet Address: http://www.multitech.com

Contents

Introduction ................................................................................... 4

Related Documentation................................................................. 4

Installing Y our MultiVOIP............................................................... 5

Configure and Install your Host MultiVOIP ............................. 5

Configure your Client MultiVOIPs ........................................... 6

Deploy the VOIP Network ....................................................... 6

Unpacking Y our MultiVOIP............................................................ 7

Safety Warnings............................................................................ 8

Cabling Y our MultiVOIP................................................................. 8

E&M Jumper Block Positioning Procedure ........................... 10

Configuring Your Host MultiVOIP ................................................ 12

Configuring Your Client MultiVOIPs............................................. 27

Deploying the VOIP Network....................................................... 37

Limited Warranty ......................................................................... 40

Technical Support........................................................................ 40

Contacting T echnical Support ............................................... 41

FCC Declaration.......................................................................... 41

iii

MultiVOIP Quick Start Guide

Introduction

Welcome to Multi-Tech's new standalone V oice/IP Gateways,

which allow analog voice and fax communication over an IP

network. The MultiVOIP model number MVP800 has eight

voice/fax channels. Multi-Tech’s new voice/fax over IP

gateway technology allows voice and fax communication to

ride, with no additional expense, over your existing IP network,

which has traditionally been data-only . To access this free

voice and fax communication, all you have to do is connect

your MultiVOIP to your telephone equipment, and then to your

existing Ethernet LAN. Once configured, the MultiVOIP then

allows voice and fax to travel down the same path as your

traditional data communications.

The MVP800 is designed with eight voice/fax channels, 10M bps

Ethernet LAN interface, and command port.

System management is provided through the command port

using bundled Windows® software, which provides easy-to-

use configuration menus and online Help.

Related Documentation

The MultiVOIP manuals are intended to be used by a qualified

VOIP Administrator (one that has both telephony and

networking experience). This Quick Start Guide provides the

necessary information for a qualified administrator to unpack,

cable, load software, and configure the host and client units for

proper operation.

A detailed MultiVOIP User Guide is also provided on the

4

Figure 1. MultiVOIP

Introduction

System CD with your MVP800. The User Guide provides in-

depth information on the features and functionality of Multi-

Tech’s MultiVOIP. The User Guide is provided in .pdf format

on the system CD and is also available from our Web site.

The User Guide is produced using Adobe AcrobatTM. To view

or print your copy of a user guide, install Acrobat ReaderTM on

your computer. The Acrobat Reader is included on your

System CD or is available as a free download from Adobe’s

Web site at http://www .adobe.com.

Launch the Reader and select the .pdf file from the CD.

Viewing and printing a user guide from the web also requires

that you have the Adobe Acrobat Reader loaded on your

system. The MultiVOIP User Guide is also available on Multi-

Tech’s Web site at http://www .multitech.com.

From the Multi-Tech homepage, click Support | Manuals |

MultiVOIP and choose the appropriate User Guide to download

the .pdf file.

Installing Your MultiVOIP

The basic steps of installing your MultiVOIP network involve

unpacking the units, connecting the cables, and configuring

the units using the included management software (MultiVOIP

Configuration). The recommended installation process

includes three phases that, when completed, result in a fully

functional Voice Over IP network. A general description of

each phase is provided below, and detailed instructions follow

throughout the rest of this section.

Configure and Install your Host MultiVOIP

As the first step, the VOIP administrator configures the

MultiVOIP designated as the “Host” unit. This includes the

assignment of a unique LAN IP address, subnet mask, and

Gateway IP address, as well as the selection of appropriate

channel interface type for each of the Voice/Fax channels.

Once all connections have been made, the VOIP administrator

5

MultiVOIP Quick Start Guide

configures the unit and builds the Phone Directory Database

that will reside in the Host unit.

Configure your Client MultiVOIPs

The next step is to configure the MultiVOIPs designated as

“Client” units. The Client units can be another MVP800 or

MVP400 unit or a MultiVOIP 200 Series. Again, unique LAN

IP addresses, subnet masks, and Gateway IP addresses are

assigned, and each Voice/Fax channel is configured for the

appropriate channel interface type. When this is done, the

Phone Directory Database option is set to Client, and the IP

address of the Host MultiVOIP is entered. Once all client

units are configured, the process moves on to Phase 3.

Deploy the VOIP Network

The final phase of installation is deployment of the network.

Through the first two phases, the VOIP administrator controls

configuration, so when the Client MultiVOIPs are sent to their

remote sites, the remote site administrators need only to

connect the units to their LAN and telephone equipment. A full

Phone Directory Database (supplied by the Host MultiVOIP)

will be loaded into their unit within minutes of being connected

and powered up.

The final task of the VOIP Administrator is to develop the VOIP

Dialing Directory based on the Phone Directory Database and

the phone numbers of the interfacing telephone equipment.

Now, a VOIP user can call any person on the VOIP network.

6

Unpacking Your MultiVOIP

Remove all items from the box.

Voice/Fax over IP Networks

www.multitech.com

Figure 3. Unpacking

Cabling

Safety Warnings

Caution: Danger of explosion if battery is incorrectly

replaced. A lithium battery on the voice/fax channel board

provides backup power for the time keeping capability. The

battery has an estimated life expectancy of ten years. When

the battery starts to weaken, the date and time may be

incorrect. If the battery fails, the board must be sent back to

Multi-Tech Sytems for battery replacement.

The E&M, FXS, and Ethernet ports are not designed to be

connected to a Public Telecommunication Network.

7

MultiVOIP Quick Start Guide

Cabling Your MultiVOIP

Cabling your MultiVOIP involves connecting the host

MultiVOIP to your LAN and telephone equipment.

If you are connecting any Voice/Fax Channel to an E&M trunk

other than type 2, perform the E&M Jumper Block Positioning

procedure, which immediately follows the Cabling Procedure,

before performing the Cabling Procedure.

1. Connect one end of the power supply to a live AC outlet
and connect the other end to the MultiVOIP as shown in
Figure 4. The power connector is a 7-pin circular DIN
connector.

VOICE/
FAX
CHANNEL
8

VOICE/
FAX
CHANNEL
4

VOICE/
FAX
CHANNEL
7

E&M FXO FXS E&M FXO FXS E&M FXO FXS

VOICE/
FAX
CHANNEL
3

CHANNEL 10

CHANNEL 9

CHANNEL 8

CHANNEL 7

VOICE/
FAX
CHANNEL
6

E&M FXO FXS

VOICE/
FAX
CHANNEL
2

CHANNEL 6

CHANNEL 5

Voice/Fax Channel 1 - 8
Connections

VOICE/
FAX
CHANNEL
5

VOICE/
FAX
CHANNEL
1

CHANNEL 4

CHANNEL 2 (RS232/V.35)

CHANNEL 3

CHANNEL 1 (RS232/V.35)

10BASET

ETHERNET

COMMAND PORT

EXT. COMPOSITE LINK (RS232/V.35)

INTERNAL
COMPOSITE
LINK

MONITOR
XMT RCV

T1 DSU

GND

I

POWER

O

E&M

FXS

FXO

FXSE&M

FXO

Power Connection

Command Port Connection

PSTN

Ethernet Connection

Figure 4. Cable Connections

2. Connect the MultiVOIP to a PC by using the DB-9 to DB-25
cable provided with your unit. Plug the DB-25 end of the
cable into the Command port of the MultiVOIP and the
other end into the serial port on the PC. See Figure 4.

8

Cabling

3. Connect a network cable to the ETHERNET 10BASET
connector on the back of the MultiVOIP. Connect the other
end of the cable to your network.

4. If you are connecting a station device such as an analog
telephone, a fax machine, or a Key Telephone System
(KTS) to your MultiVOIP, connect one end of an RJ11
phone cord to the V oice/Fax Channel 1 FXS connector on
the back of the MultiVOIP and the other end to the station
device.

If you are connecting a PBX extension to your MultiVOIP,
connect one end of an RJ11 phone cord to the Voice/Fax
Channel 1 FXO connector on the back of the MultiVOIP
and the other end to the PBX extension.

If you are connecting an E&M trunk from a telephone
switch to your MultiVOIP, connect one end of an RJ45
phone cord to the V oice/Fax Channel 1 E&M connector
on the back of the MultiVOIP and the other end to the
trunk. Refer to the User Guide for E&M pin assignments.

If you are connecting to an E&M trunk, ensure that the
E&M trunk jumper is in the correct position for the E&M
type trunk. The default E&M jumper position is E&M
type 2. To change the E&M jumper position, perform the
E&M jumper block positioning procedure, which
immediately follows this procedure.

5. Repeat the above step to connect the remaining telephone
equipment to each Voice/Fax Channel on your MultiVOIP.

6. Turn on power to the MultiVOIP by placing the ON/OFF
switch on the back panel to the ON position. Wait for the
BOOT LED on the MultiVOIP to go off before proceeding.
This may take a couple minutes.

Proceed to the next section to load the MultiVOIP software.

9

MultiVOIP Quick Start Guide

E&M Jumper Block Positioning Procedure

A jumper block exists for each voice/fax channel. The jumper
block is to the right of each set of channel jacks. The jumper
block contains 8-pairs of pins. The jumper plug fits over three
pairs of pins on the jumper block. The E&M type number is
labeled on the pc board. The jumper plug needs to be
centered on the E&M type number. Perform the following
procedure to change E&M jumper position.

1. Ensure that power is removed from the MultiVOIP .

2. Remove the front panel by loosening the two Phillips quarter­turn screws, and remove the four Phillips screws on the back
and the four Phillips screws on the bottom.

3. Slide the top cover back off the chassis to expose the rear
panel.

4. T o change a jumper position, lift the jumper plug up off the
jumper block and move to the new position, ensuring that the
center jumper is centered on the E&M type number.

2 (Default)

1,3

4

5

5. Change the jumper position for each voice/fax channel
that is connecting to an E&M trunk that is not a type 2. If
you have two voice/fax channel boards in your unit and
you need to change the jumpers on the second board,
remove the six screws from the top board and disconnect
the ribbon cable from the top board.

6. Slide the top cover back on to the chassis.

7. Replace the front panel and secure it by tightening the two

10

Cabling

Phillips quarter-turn screws and replace the four Phillips
screws on the back and the four Phillips screws on the
bottom.

8. If you are using a Magix 400 E&M Tie Card, connect the
ground pin to the chassis ground screw as shown.

MVP 400/800

Connection

PIN NO.

M INPUT

E OUTPUT

T1 4-WIRE OUTPUT

R 4-WIRE INPUT, 2-WIRE

T 4-WIRE INPUT, 2-WIRE

R1 4-WIRE OUTPUT

SG (SIGNAL GND) OUTPUT

SB (SIGNAL BATTERY OUTPUT

1

2

3

4

5

6

7

8

Male Male

9. Return to the Cabling Procedure.

Magix 400 E&M 4

Wire Tire Card

PIN NO.

M MOUTH CONTROL

6

E EAR CONTROL

3

T1 TIP 1 RECEIVE

1

R RING TRANSMIT

4

T TIP TRANSMIT

5

R1 RING 1 RECEIVE

2

CHASSIS GROUND SCREW

UNUSED

11

MultiVOIP Quick Start Guide

Configuring Your Host MultiVOIP

The following software loading procedure does not provide
every screen or option in the loading process. The
assumption is that a technical person with a thorough
knowledge of Windows and the software loading process is
doing the installation. Additional information on the MultiVOIP
software is provided in the User Guide supplied with your
MultiVOIP.
If you are installing a MultiVOIP behind a firewall, you need to
add the following UDP ports to your firewall.

Q.931 Signaling, Ch1[900] Q.931 Signaling, Ch2 [902]
Q.931 Signaling, Ch3[904] Q.931 Signaling, Ch4 [906]
Q.931 Signaling, Ch5[908] Q.931 Signaling, Ch6 [910]
Q.931 Signaling, Ch7[912] Q.931 Signaling, Ch8 [914]
Status [5000]
Ch1 RTP [5004] Ch1 RTCP [5005]
Ch2 RTP[5006] Ch2 RTCP [5007]
Ch3 RTP[5008] Ch3 RTCP [5009]
Ch4 RTP[5010] Ch4 RTCP [5011]
Ch5 RTP[5012] Ch5 RTCP [5013]
Ch6 RTP[5014] Ch6 RTCP [5015]
Ch7 RTP[5016] Ch7 RTCP [5017]
Ch8 RTP[50018] Ch8 RTCP [5019]

Refer to your firewall user documentation to enter and open
these ports.

1. Verify that your MultiVOIP 800 has been properly cabled
and that the power is turned on.

2. Insert the MultiVOIP 800 System CD into your CD-ROM
drive. The CD should start automatically. It may take 10
to 20 seconds for the Multi-Tech CD installation window to
display.

12

Software Installation

If the Multi-Tech Installation CD window does not display
automatically , click My Computer, then right click the CD
ROM drive icon, click Open, and then click the Autorun
icon.

3. When the Multi-Tech Installation CD dialog box displays,
click the Install Software icon.

4. The Welcome dialog box displays:

13