Multitech MultiVOIP 800 MVP800, MultiVOIP MVP800 Quick Start Manual

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Standalone Voice/IP Gateway

Model MVP800

Proprietary Mode

Quick Start Guide

Page 2

Quick Start Guide

PN 82088350 Revision A

MultiVOIP 800 (Model MVP800)

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Description

A Manual released. Covers MVP800 Proprietary Mode (6/20/01) only software version 2.01.

Patents

This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386. Other Patents Pending.

TRADEMARKS

Trademarks of Multi-Tech Systems, Inc.: MultiVOIP, Multi-Tech and the Multi-Tech logo.

Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

(763) 785-3500 or (800) 328-9717

Fax 763-785-9874

Tech Support (800) 972-2439

Internet Address: http://www.multitech.com

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Contents

Introduction ................................................................................... 4

Related Documentation................................................................. 4

Installing Y our MultiVOIP............................................................... 5

Configure and Install your Host MultiVOIP ............................. 5

Configure your Client MultiVOIPs ........................................... 6

Deploy the VOIP Network ....................................................... 6

Unpacking Y our MultiVOIP............................................................ 7

Safety Warnings............................................................................ 8

Cabling Y our MultiVOIP................................................................. 8

E&M Jumper Block Positioning Procedure ........................... 10

Configuring Your Host MultiVOIP ................................................ 12

Configuring Your Client MultiVOIPs............................................. 27

Deploying the VOIP Network....................................................... 37

Limited Warranty ......................................................................... 40

Technical Support........................................................................ 40

Contacting T echnical Support ............................................... 41

FCC Declaration.......................................................................... 41

iii

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MultiVOIP Quick Start Guide

Introduction

Welcome to Multi-Tech's new standalone V oice/IP Gateways,

which allow analog voice and fax communication over an IP

network. The MultiVOIP model number MVP800 has eight

voice/fax channels. Multi-Tech’s new voice/fax over IP

gateway technology allows voice and fax communication to

ride, with no additional expense, over your existing IP network,

which has traditionally been data-only . To access this free

voice and fax communication, all you have to do is connect

your MultiVOIP to your telephone equipment, and then to your

existing Ethernet LAN. Once configured, the MultiVOIP then

allows voice and fax to travel down the same path as your

traditional data communications.

The MVP800 is designed with eight voice/fax channels, 10M bps

Ethernet LAN interface, and command port.

System management is provided through the command port

using bundled Windows® software, which provides easy-to-

use configuration menus and online Help.

Related Documentation

The MultiVOIP manuals are intended to be used by a qualified

VOIP Administrator (one that has both telephony and

networking experience). This Quick Start Guide provides the

necessary information for a qualified administrator to unpack,

cable, load software, and configure the host and client units for

proper operation.

A detailed MultiVOIP User Guide is also provided on the

Figure 1. MultiVOIP

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Introduction

System CD with your MVP800. The User Guide provides in-

depth information on the features and functionality of Multi-

Tech’s MultiVOIP. The User Guide is provided in .pdf format

on the system CD and is also available from our Web site.

The User Guide is produced using Adobe AcrobatTM. To view

or print your copy of a user guide, install Acrobat ReaderTM on

your computer. The Acrobat Reader is included on your

System CD or is available as a free download from Adobe’s

Web site at http://www .adobe.com.

Launch the Reader and select the .pdf file from the CD.

Viewing and printing a user guide from the web also requires

that you have the Adobe Acrobat Reader loaded on your

system. The MultiVOIP User Guide is also available on Multi-

Tech’s Web site at http://www .multitech.com.

From the Multi-Tech homepage, click Support | Manuals |

MultiVOIP and choose the appropriate User Guide to download

the .pdf file.

Installing Your MultiVOIP

The basic steps of installing your MultiVOIP network involve

unpacking the units, connecting the cables, and configuring

the units using the included management software (MultiVOIP

Configuration). The recommended installation process

includes three phases that, when completed, result in a fully

functional Voice Over IP network. A general description of

each phase is provided below, and detailed instructions follow

throughout the rest of this section.

Configure and Install your Host MultiVOIP

As the first step, the VOIP administrator configures the

MultiVOIP designated as the “Host” unit. This includes the

assignment of a unique LAN IP address, subnet mask, and

Gateway IP address, as well as the selection of appropriate

channel interface type for each of the Voice/Fax channels.

Once all connections have been made, the VOIP administrator

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MultiVOIP Quick Start Guide

configures the unit and builds the Phone Directory Database

that will reside in the Host unit.

Configure your Client MultiVOIPs

The next step is to configure the MultiVOIPs designated as

“Client” units. The Client units can be another MVP800 or

MVP400 unit or a MultiVOIP 200 Series. Again, unique LAN

IP addresses, subnet masks, and Gateway IP addresses are

assigned, and each Voice/Fax channel is configured for the

appropriate channel interface type. When this is done, the

Phone Directory Database option is set to Client, and the IP

address of the Host MultiVOIP is entered. Once all client

units are configured, the process moves on to Phase 3.

Deploy the VOIP Network

The final phase of installation is deployment of the network.

Through the first two phases, the VOIP administrator controls

configuration, so when the Client MultiVOIPs are sent to their

remote sites, the remote site administrators need only to

connect the units to their LAN and telephone equipment. A full

Phone Directory Database (supplied by the Host MultiVOIP)

will be loaded into their unit within minutes of being connected

and powered up.

The final task of the VOIP Administrator is to develop the VOIP

Dialing Directory based on the Phone Directory Database and

the phone numbers of the interfacing telephone equipment.

Now, a VOIP user can call any person on the VOIP network.

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Unpacking Your MultiVOIP

Remove all items from the box.

Voice/Fax over IP Networks

www.multitech.com

Figure 3. Unpacking

Cabling

Safety Warnings

Caution: Danger of explosion if battery is incorrectly

replaced. A lithium battery on the voice/fax channel board

provides backup power for the time keeping capability. The

battery has an estimated life expectancy of ten years. When

the battery starts to weaken, the date and time may be

incorrect. If the battery fails, the board must be sent back to

Multi-Tech Sytems for battery replacement.

The E&M, FXS, and Ethernet ports are not designed to be

connected to a Public Telecommunication Network.

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MultiVOIP Quick Start Guide

Cabling Your MultiVOIP

Cabling your MultiVOIP involves connecting the host

MultiVOIP to your LAN and telephone equipment.

If you are connecting any Voice/Fax Channel to an E&M trunk

other than type 2, perform the E&M Jumper Block Positioning

procedure, which immediately follows the Cabling Procedure,

before performing the Cabling Procedure.

1. Connect one end of the power supply to a live AC outlet and connect the other end to the MultiVOIP as shown in Figure 4. The power connector is a 7-pin circular DIN connector.

VOICE/ FAX CHANNEL 8

VOICE/ FAX CHANNEL 4

VOICE/ FAX CHANNEL 7

E&M FXO FXS E&M FXO FXS E&M FXO FXS

VOICE/ FAX CHANNEL 3

CHANNEL 10

CHANNEL 9

CHANNEL 8

CHANNEL 7

VOICE/ FAX CHANNEL 6

E&M FXO FXS

VOICE/ FAX CHANNEL 2

CHANNEL 6

CHANNEL 5

Voice/Fax Channel 1 - 8 Connections

VOICE/ FAX CHANNEL 5

VOICE/ FAX CHANNEL 1

CHANNEL 4

CHANNEL 2 (RS232/V.35)

CHANNEL 3

CHANNEL 1 (RS232/V.35)

10BASET

ETHERNET

COMMAND PORT

EXT. COMPOSITE LINK (RS232/V.35)

INTERNAL COMPOSITE LINK

MONITOR XMT RCV

T1 DSU

GND

POWER

E&M

FXS

FXO

FXSE&M

FXO

Power Connection

Command Port Connection

PSTN

Ethernet Connection

Figure 4. Cable Connections

2. Connect the MultiVOIP to a PC by using the DB-9 to DB-25 cable provided with your unit. Plug the DB-25 end of the cable into the Command port of the MultiVOIP and the other end into the serial port on the PC. See Figure 4.

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Cabling

3. Connect a network cable to the ETHERNET 10BASET connector on the back of the MultiVOIP. Connect the other end of the cable to your network.

4. If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to your MultiVOIP, connect one end of an RJ11 phone cord to the V oice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device.

If you are connecting a PBX extension to your MultiVOIP, connect one end of an RJ11 phone cord to the Voice/Fax Channel 1 FXO connector on the back of the MultiVOIP and the other end to the PBX extension.

If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one end of an RJ45 phone cord to the V oice/Fax Channel 1 E&M connector on the back of the MultiVOIP and the other end to the trunk. Refer to the User Guide for E&M pin assignments.

If you are connecting to an E&M trunk, ensure that the E&M trunk jumper is in the correct position for the E&M type trunk. The default E&M jumper position is E&M type 2. To change the E&M jumper position, perform the E&M jumper block positioning procedure, which immediately follows this procedure.

5. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax Channel on your MultiVOIP.

6. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the BOOT LED on the MultiVOIP to go off before proceeding. This may take a couple minutes.

Proceed to the next section to load the MultiVOIP software.

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MultiVOIP Quick Start Guide

E&M Jumper Block Positioning Procedure

A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of channel jacks. The jumper block contains 8-pairs of pins. The jumper plug fits over three pairs of pins on the jumper block. The E&M type number is labeled on the pc board. The jumper plug needs to be centered on the E&M type number. Perform the following procedure to change E&M jumper position.

1. Ensure that power is removed from the MultiVOIP .

2. Remove the front panel by loosening the two Phillips quarterturn screws, and remove the four Phillips screws on the back and the four Phillips screws on the bottom.

3. Slide the top cover back off the chassis to expose the rear panel.

4. T o change a jumper position, lift the jumper plug up off the jumper block and move to the new position, ensuring that the center jumper is centered on the E&M type number.

2 (Default)

1,3

5. Change the jumper position for each voice/fax channel that is connecting to an E&M trunk that is not a type 2. If you have two voice/fax channel boards in your unit and you need to change the jumpers on the second board, remove the six screws from the top board and disconnect the ribbon cable from the top board.

6. Slide the top cover back on to the chassis.

7. Replace the front panel and secure it by tightening the two

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Cabling

Phillips quarter-turn screws and replace the four Phillips screws on the back and the four Phillips screws on the bottom.

8. If you are using a Magix 400 E&M Tie Card, connect the ground pin to the chassis ground screw as shown.

MVP 400/800

Connection

PIN NO.

M INPUT

E OUTPUT

T1 4-WIRE OUTPUT

R 4-WIRE INPUT, 2-WIRE

T 4-WIRE INPUT, 2-WIRE

R1 4-WIRE OUTPUT

SG (SIGNAL GND) OUTPUT

SB (SIGNAL BATTERY OUTPUT

Male Male

9. Return to the Cabling Procedure.

Magix 400 E&M 4

Wire Tire Card

PIN NO.

M MOUTH CONTROL

E EAR CONTROL

T1 TIP 1 RECEIVE

R RING TRANSMIT

T TIP TRANSMIT

R1 RING 1 RECEIVE

CHASSIS GROUND SCREW

UNUSED

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MultiVOIP Quick Start Guide

Configuring Your Host MultiVOIP

The following software loading procedure does not provide every screen or option in the loading process. The assumption is that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation. Additional information on the MultiVOIP software is provided in the User Guide supplied with your MultiVOIP. If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your firewall.

Q.931 Signaling, Ch1[900] Q.931 Signaling, Ch2 [902] Q.931 Signaling, Ch3[904] Q.931 Signaling, Ch4 [906] Q.931 Signaling, Ch5[908] Q.931 Signaling, Ch6 [910] Q.931 Signaling, Ch7[912] Q.931 Signaling, Ch8 [914] Status [5000] Ch1 RTP [5004] Ch1 RTCP [5005] Ch2 RTP[5006] Ch2 RTCP [5007] Ch3 RTP[5008] Ch3 RTCP [5009] Ch4 RTP[5010] Ch4 RTCP [5011] Ch5 RTP[5012] Ch5 RTCP [5013] Ch6 RTP[5014] Ch6 RTCP [5015] Ch7 RTP[5016] Ch7 RTCP [5017] Ch8 RTP[50018] Ch8 RTCP [5019]

Refer to your firewall user documentation to enter and open these ports.

1. Verify that your MultiVOIP 800 has been properly cabled and that the power is turned on.

2. Insert the MultiVOIP 800 System CD into your CD-ROM drive. The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display.

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Software Installation

If the Multi-Tech Installation CD window does not display automatically , click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon.

3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon.

4. The Welcome dialog box displays:

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MultiVOIP Quick Start Guide

Click Next to continue.

5. Follow the on-screen instructions to install your MultiVOIP software.

You may choose the Destination Location of your MultiVOIP software or you can choose to select the default destination by clicking Next.

If you click Browse, you can choose from several folders. It is recommended to choose the default destination.

6. The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP. Select the COM port of your PC from the Select Port window.

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Software Installation

Click OK to continue.

7. The Setup Complete dialog displays.

Click Finish to continue.

8. The following message displays:

Click Yes to continue.

9. The IP Protocol Default Setup dialog box displays.

The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame T ype by clicking the drop down box. The Frame Type choices are TYPE_II and SNAP.

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MultiVOIP Quick Start Guide

10. In the Ethernet group, enter the IP Address, Subnet Mask, and Gateway Address, unique to your IP LAN.

The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet.

Click OK when you are finished.

11. The Channel Setup dialog box displays. The Channel Setup dialog boxes define the channel interface, voice coder, fax parameters, and regional telephone parameters for each channel.

Configure each channel for the type of interface you are connecting to. Channel 1 displays by default in the Select Channel list. To change the channel number , select the channel number you want to configure from the Select Channel list.

12. The Interface group defaults to FXS (Loop Start). Select the interface option to correspond to the interface type being connected to the Voice/Fax connector on the back

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Software Installation

panel of the MultiVOIP. If you are connecting a station device such as an analog

telephone, a fax machine, or a Key Telephone System (KTS) to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will most likely be the correct Interface option most of the time .

If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation.

If you are using an extension from your PBX, then choose the FXO option. Check with your in-house telephone personnel to verify connection type.

If you are connecting to an E&M trunk on your PBX, then choose E&M option.

If the E&M interface is selected, the E&M Options group is enabled. Check with your in-house phone personnel to determine if the signaling is Dial T one or Wink and if the connection is 2-wire or 4-wire. If Wink signaling is used, then the Wink Timer is enabled with a default of 250 milliseconds. The range of the Wink Timer is from 100 to 350 milliseconds. Consult with your local in-house phone personnel for this timer setting. If the Pass Through check box is selected, a continuously open E&M voice path is established between two channels to pass voice packets. A vailable if the Dial Tone option is selected and auto-dialing is set up for the two channels that will be doing pass-through. This is useful for Public Address systems.

If you choose an FXO or FXS interface, the Dialing Options Regeneration group is enabled. Check with your in-house telephone personnel to verify whether your local PBX dial signaling is Pulse or DTMF (tone). Set the Regeneration option accordingly . In the Max Dial Digits box, enter the maximum number of digits allowed when

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MultiVOIP Quick Start Guide

dialing a phone number. The default setting is 5. In the Inter Digit Time box, enter the maximum amount of time in milliseconds that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database. If too much time elapses between digits and the wrong numbers are mapped, you hear a rapid busy signal. If this happens, hang up and dial again. This option is available for all interface types. In the Flash Timer box, enter the time, in milliseconds, for the duration of flash hook signals output on the FXO or FXS interface.

To dedicate a local voice/fax channel to a remote voice/fax

channel, (so you will not have to dial the remote channel) select the Auto Call Enable check box. Enter the phone number of the remote VOIP in the Phone Number box.

For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect: current loss, tone detection, or silence detection. Check with your inhouse phone personnel to verify the preferred type of disconnect to use. For tone detection, you can select from the lists either one or two tones that will cause the line to disconnect. The person hanging up a call must then hit the key or keys that will produce those tones. For silence detection, select One Way or Two Way, then set the timer for the number of seconds of silence before disconnect. The default value of 15 seconds may be shorter than desired for your application.

The FXS Options control how the selected channel

interacts with answering machines. If the Current Loss check box is selected, the local VOIP hangs up when the electrical current is lost. The remote VOIPs must also be confirgured for current loss. The Ring Count box contains the number of rings before the caller hears a fast Busy signal. If this happens, hang up and try again. The default setting is 8 rings.

Note: After configuring a given channel, you can copy that

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Software Installation

channel’s configuration to any other channel by clicking Copy. Everything on the Interface tab will be copied to the other channel.

13. Repeat the above steps to configure the interface type for each voice/fax channel.

The Voice/Fax tab displays the parameters for the voice

coder, faxing, and DTMF gain.

14. To change the voice coder , select the channel from the Select Channel list, then select the new voice coder entry from the V oice Coder list.

If you changed the voice coder, ensure that the same

voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal.

15. If you selected the FXO interface and are using touchtone dialing, you can set up the DTMF gain (or output level in decibels - dB) for the higher and lower frequency groups of the DTMF tone pair. Make your selections from the lists in the DTMF Gain group. In the Duration box, enter the DTMF tone duration in milliseconds. 100 is entered by default.

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MultiVOIP Quick Start Guide

Note: Only change the DTMF gain under the direction of

Multi-T ech Technical Support.

16. The Fax group enables you to send and receive faxes on the selected voice/fax channel. You can select the maximum baud rate for faxes from the list in the Fax group. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group.

Note: After configuring a given channel, you can copy that

channel’s configuration to any other channel by clicking Copy. Everything on the Voice/Fax tab will be copied to the other channel.

17. The Billing/Security tab displays the parameters for automatic disconnection, billing options, and dialing options.

18. You can set up billing options for inbound and outbound calls by selecting them in the Billing Options group and then entering the charge in cents per number of seconds.

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Software Installation

19. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel. If you enable password protection on inbound or outbound calls, you need to also enter a password of up to 14 numeric characters in the Password box.

20. The Automatic Disconnect option limits call duration to the number of seconds entered in the Disconnect After box. The default value of 180 seconds can be changed to any other value up to 65,535 (roughly 18.2 hours).

If your country/region is not the default USA, click the

Regional tab and proceed to step 21. Otherwise, proceed to step 22 to begin building your phone directory database.

21. To change the Tone Pairs on the Regional tab, select your specific country or region from the Country/Region list.

The Tone Pairs group parameters change per your

choice. Click OK when finished.

22. Proceed to step 23 to begin building your phone directory database when the download is complete.

23. The Phone Directory Database dialog box displays.The Phone Directory Database dialog box displays. You will build your personalized MultiVOIP Phone Directory in the

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MultiVOIP Quick Start Guide

following steps. The MultiVOIP configured as a “Host” will contain the host

database. The host database has the phone numbers of all the MultiVOIP’s available for communication on an IP network. This database is downloaded to each Client MultiVOIP as it comes online.

Click Add to begin building your phone directory database.

24. The Add/Edit Phone Entry dialog displays.

In the Station Information group, enter the unique phone number of the local device connected to Channel 1 in the

Phone Number box (for example phone number 101).

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Software Installation

25. The Description is optional, but can be useful in associating the channel to the extension. If you want, enter a description of your local phone number. This description identifies the phone number you entered in the previous step.

26. The Permit Hunting option lets the answering MultiVOIP roll over to its second channel if the first channel is busy . Click Permit Hunting if you want the calls to roll over to a second voice/fax channel. (The calls will only roll over within an individual MultiVOIP; for example, if all of a MultiVOIP’s lines or channels are busy, the next call will not hunt to another MultiVOIP.)

Note: The Host MultiVOIP must have a static IP address that the remote MultiVOIP can reference to obtain a downloaded copy of the host phone directory database.

27. In the MultiVOIP Identification group, enter the IP address of the Host MultiVOIP in the IP Address box. For example, 204.22.122.118. Then obtain the 12-digit Node ID# (0008005xxxxx) from the ID plate on the back panel of the MultiVOIP and enter this number in the Ethernet Node ID box. (On installed and configured MultiVOIPs, if the ID plate is missing or damaged, you can also Telnet to the MultiVOIP and at the MultiVOIP Telnet Server menu enter 1 to advance to the Main Menu, then enter 3 for System Information where item 1 is the Ethernet Port Address you want to enter in the Ethernet Node ID box.)

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MultiVOIP Quick Start Guide

28. Click OK and you are returned to the Phone Directory Database dialog box, which now includes phone number

101 with its IP address, channel number , and description.

29. Click Add and the Add/Edit Phone Entry dialog box displays again.

30. Enter the phone number for the remote MultiVOIP in the Station Information group Phone Number box. For example, 201.

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Software Installation

31. Enter a description for the remote MultiVOIP phone number for Channel 1 in the Description box.

Note: If the remote MultiVOIP is located behind a proxy server that uses a dynamically assigned IP address, select Dynamic (disabling Static IP Address) and leave the IP Address box blank. The Host MultiVOIP will learn the IP address when it is contacted by the remote MultiVOIP.

32. Enter the IP address of the remote MultiVOIP in the IP Address box in the MultiVOIP Identification group (e.g., IP address 202.56.39.100).

33. Click OK and you are returned to the Phone Directory Database dialog box, which now includes the second number and related information in the Phone Number list.

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MultiVOIP Quick Start Guide

Note: If only Channel 1 is active, you must enter two

phone numbers. The first number is the local MultiVOIP phone number for Channel 1, and the second number is the remote MultiVOIP phone number for Channel 1.

34. When you have finished, click OK to download the setup configuration to the MultiVOIP.

35. The Checking dialog box displays.

Click OK to proceed.

36. After the setup is written to the MultiVOIP, the unit is rebooted.

37. Verify that the BTG LED on the MultiVOIP is of f after the download is complete. This may take several minutes as the MultiVOIP reboots.

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Software Installation

38. Windows 3.1 users - you are returned to your Program Manager where the MultiVOIP Program Group and Program Item (Windows icons) have been created.

Windows 95/98/NT/2000 users - you are returned to your desktop.

Configuring Your Client MultiVOIPs

The client MultiVOIPs can be another MVP800 or MVP400 unit or a MultiVOIP 200-series.

If your client MultiVOIP is an MVP400 or MVP800, perform the following software loading procedure.

If your client is a MultiVOIP 200-series, connect your command port cable and power up the unit according to the cabling procedure in the MultiVOIP 200-series Quick Start. Then configure the unit as a client per the Installing Your MultiVOIP Software section in the MultiVOIP 200-series Quick Start.

If you are installing a MultiVOIP behind a firewall, add the following UDP ports to your firewall.

Refer to your firewall user documentation to enter and open these ports.

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MultiVOIP Quick Start Guide

1. Disconnect the pc from the command port of the Host MultiVOIP and connect it to the command port on the Client MultiVOIP.

2. Windows 3.1 users - from the Program Manager , doubleclick the MultiVOIP Configuration icon in the MultiVOIP Program Group. The main menu displays.

Windows 95/98/NT/2000 users - from your desktop, click

Start | Programs I MultiVOIP 800 v. 301E I Download Factory Defaults. The following dialog box displays:

Click OK.

3. The IP Protocol Default Setup dialog box displays.

The default Frame Type is TYPE_II. If this does not match your IP network, select the Frame T ype from the Frame

T ype list. The Frame T ype choices are TYPE_II and SNAP.

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Software Installation

4. In the Port Address group, enter the IP Address and IP Mask. In the Gateway Address group, enter the gateway

IP address for the client unit. The IP address is your unique LAN IP address, and the

Gateway address is the IP address of the device connected to the Internet/Intranet.

Click OK when you are finished. The main menu displays.

5. From the main menu, click V oice Channels and the Channel Setup dialog box displays. The Channel Setup dialog box defines the channel interface, voice coder, fax parameters, and regional telephone parameters for each channel.

Configure each channel for the type of interface you are connecting to. To change the channel number , select the channel you want to configure from the Select Channel list .

6. The Interface group defaults to FXS (Loop Start). Select the interface option to correspond to the interface type being connected to the Voice/Fax connector on the back panel of the MultiVOIP.

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MultiVOIP Quick Start Guide

If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface option most of the time.

If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation.

If you are using an extension from your PBX, then choose the FXO option. Check with your in-house telephone personnel to verify connection type.

If you are connecting to an E&M trunk on your PBX, select the E&M option.

If the E&M interface is selected, the E&M Options group is enabled. Check with your in-house phone personnel to determine if the signaling is Dial T one or Wink and if the connection is 2-wire or 4-wire. If Wink signaling is used, then the Wink Timer is enabled with a default of 250 milliseconds. The range of the Wink Timer is from 100 to 350 milliseconds. Consult with your local in-house phone personnel for this timer setting. If the Pass Through check box is selected, a continuously open E&M voice path is established between two channels to pass voice packets. Available if the Dial Tone option is selected and auto-dialing is set up for the two channels that will be doing pass-through. This is useful for Public Address systems.

If you choose an FXO or FXS interface, the Dialing

Options Regeneration group is enabled. Check with your in-house telephone personnel to verify whether your local PBX dial signaling is Pulse or DTMF (tone). Set the Regeneration option accordingly . In the Max Dial Digits box, enter the maximum number of digits allowed when dialing a phone number. The default setting is 5. In the

Inter Digit Time box, enter the maximum amount of time

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Software Installation

in milliseconds that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database. If too much time elapses between digits and the wrong numbers are mapped, you hear a rapid busy signal. If this happens, hang up and dial again. This option is available for all interface types. In the Flash Timer box, enter the time, in milliseconds, for the duration of flash hook signals output on the FXO or FXS interface.

To dedicate a local voice/fax channel to a remote voice/fax

channel, (so you will not have to dial the remote channel) select the Auto Call Enable check box. Enter the phone number of the remote VOIP in the Phone Number box.

The FXS Options control how the selected channel

Note: After configuring a given channel, you can copy that

channel’s configuration to any other channel by clicking Copy. Everything on the Interface tab will be copied to the other channel.

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7. Repeat the above steps to configure the interface type for each voice/fax channel.

The Voice/Fax tab displays the parameters for the voice

coder, faxing, and DTMF gain.

8. To change the voice coder , select the channel from the Select Channel list, then select the new voice coder entry from the V oice Coder list.

If you changed the voice coder, ensure that the same

voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal.

9. If you selected the FXO interface and are using touchtone dialing, you can set up the DTMF gain (or output level in decibels - dB) for the higher and lower frequency groups of the DTMF tone pair. Make your selections from the lists in the DTMF Gain group. In the Duration box, enter the DTMF tone duration in milliseconds. 100 is entered by default.

Note: Only change the DTMF gain under the direction of

Multi-T ech Technical Support.

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10. The Fax group enables you to send and receive faxes on the selected voice/fax channel. You can select the maximum baud rate for faxes from the list in the Fax group. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group.

Note: After configuring a given channel, you can copy that

channel’s configuration to any other channel by clicking Copy. Everything on the Voice/Fax tab will be copied to the other channel.

11. The Billing/Security tab displays the parameters for automatic disconnection, billing options, and dialing options.

12.Y ou can set up billing options for inbound and outbound calls by selecting them in the Billing Options group and then entering the charge in cents per number of seconds.

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13. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel. If you enable password protection on inbound or outbound calls, you need to also enter a password of up to 14 numeric characters in the Password box.

14. The Automatic Disconnect option limits call duration to the number of seconds entered in the Disconnect After box. The default value of 180 seconds can be changed to any other value up to 65,535 (roughly 18.2 hours).

If your country/region is not the default USA, click the

Regional tab and proceed to step 15. Otherwise, proceed to step 16 to begin building your phone directory database.

15. To change the Tone Pairs on the Regional tab, select your specific country or region from the Country/Region list.

The Tone Pairs group parameters change per your

selections. Click OK. The following dialog box displays.

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16. Click OK after the download is complete. Click Start | Programs| MultiVOIP 800 v. 301E | MultiVOIP Configuration. At the main menu, click Phone Book to display the Phone Directory Database dialog box.

In the Database T ype group, click the Client option. The Host IP Address box becomes active.

17. Enter the IP address of the host MultiVOIP in the Host IP Address box.

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18. Click OK and you are returned to the main menu.

19. Click Download Setup to write the new configuration to the client unit. The Save Setup dialog displays.

20. Select the Save Current Setup as User Default Configuration check box, then click OK. After the setup is written to the MultiVOIP, the unit reboots.

21. Check that the BTG LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots.

22. Y ou are returned to the main menu. Your MultiVOIP is operational at this time.

Repeat this prodedure for each of the client units. When all clients have been configured, proceed with deploying the VOIP network.

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Deploying the VOIP Network

Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the preconfigured client MultiVOIPs to their remote sites. The remote site administrators need only connect power to the preconfigured MultiVOIP, connect it to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.

The client units can be another MVP800 or MVP400 unit or a MultiVOIP 200-Series. Therefore, the deployment procedure for the remote site administrator may be more general, so you may need to refer to the Cable Connection Figure in the appropriate Quick Start. Perform the following procedure to deploy your VOIP Network.

VOIP Administrator

1. Establish your VOIP Dialing Directory based on your Phone Directory Database for the numbers to connect the MultiVOIP’s to your VOIP network and the telephone extension number you need to connect the Voice/Fax channels. A sample VOIP Dialing Directory is provided below for your consideration and use.

VOIP Dialing Directory

To call from

Call Process

Dialing Sequence

2. Send the client MultiVOIPs to their remote sites.

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Remote Site Administrator

3. Unpack your MultiVOIP.

4. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP.

Voice/Fax Channel Connections

FXO

E&M

FXO

FXS

FXSE&M

10BASET

ETHERNET

POWER

Power Connection

PSTN

Ethernet Connection

Figure 5. Remote Site Cable Connection

5. Connect a network cable to the ETHERNET 10BASET connector on the back of your MultiVOIP.

6. If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to your MultiVOIP, connect one end of an RJ11 phone cord to the V oice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device.

If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one end of an RJ45 phone cord to the V oice/Fax Channel 1 E&M connector

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on the back of the MultiVOIP and the other end to the trunk phone jack. Refer to the MultiVOIP User Guide for E&M pin assignments.

7. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax Channel on your MultiVOIP.

8. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the BOOT LED on the MultiVOIP to go off before proceeding. This may take a couple of minutes.

At this time your VOIP network should be fully operational. Dial one of the sites in your network using the dialing directory supplied by your Network Administrator.

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Limited Warranty

Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period, or, at MTS’ s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your MultiTech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following:

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Contacting Technical Support

Country By E-mail By telephone

France: support@multitech.fr (33) 1-64 61 09 81 India: support@multitechindia.com (91) 124-340778 U.K.: support@multitech.co.uk (44) 1 18 959 7774 U.S. & Canada: support@multitech.com (800) 972-2439 Rest of World: support@multitech.com (763) 785-3500

Internet:

http://www.multitech.com/support

Please have your product information available, including model and serial number.

FCC Declaration

NOTE: This equipment has been tested and found to comply

with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy , and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

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