Multitech MultiVOIP 400 MVP400, MultiVOIP MVP400 User Manual
Standalone Voice/IP Gateway
Models MVP400
Proprietary Mode
User Guide
User Guide
S0000207 Revision B
MultiVOIP400 (Model MVP400)
This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved.
Copyright © 2001, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore,
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the
content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such
revisions or changes.
Record of Revisions
Revision Description
A Manual released. Covers proprietary software version 3.01E.
(05/03/01)
B Removing references to MVP 800
(10/28/01)
Patents
This Product is covered by one or more of the following U.S. Patent Numbers:
Other Patents Pending.
TRADEMARK
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows is a registered trademark of Microsoft.
6151333, 5757801, 5682386
.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
(763) 785-3500 or (800) 328-9717
Fax 763-785-9874
Tech Support (800) 972-2439
Internet Address: http://www.multitech.com
Contents
Chapter 1 - Introduction and Description ..................................................... 5
Introduction ................................................................................................................................................ 6
Preview of this Guide ................................................................................................................................. 6
Typical Application...................................................................................................................................... 8
Front Panel Description ............................................................................................................................ 13
Back Panel Description ............................................................................................................................ 14
Power Connector ............................................................................................................................... 14
Command Port Connector ................................................................................................................. 14
10Base-T (Ethernet) Connector ......................................................................................................... 14
Voice/Fax Channel............................................................................................................................. 14
Specifications ........................................................................................................................................... 15
Ethernet Port...................................................................................................................................... 15
Command Port ................................................................................................................................... 15
Voice/Fax Channel............................................................................................................................. 15
Electrical/Physical .............................................................................................................................. 15
Chapter 2 - Installation ................................................................................. 17
Installing Your MultiVOIP .......................................................................................................................... 18
Configure and Install your Host MultiVOIP ........................................................................................ 18
Configure your Client MultiVOIPs ...................................................................................................... 18
Deploy the VOIP Network .................................................................................................................. 18
Safety Warning Telecom .......................................................................................................................... 18
Unpacking Your MultiVOIP ....................................................................................................................... 19
Safety Warnings ....................................................................................................................................... 19
Valid VOIP Network Connections ............................................................................................................. 19
Cabling Procedure ................................................................................................................................... 20
E&M Jumper Block Positioning Procedure ........................................................................................ 21
Chapter 3 - Software Loading and Configuration ...................................... 23
Configuring Your Host MultiVOIP ............................................................................................................. 24
Configuring Your Client MultiVOIPs .......................................................................................................... 33
Deploy the VOIP Network ........................................................................................................................ 39
Chapter 4 - MultiVOIP Software ................................................................... 41
Introduction .............................................................................................................................................. 42
Before You Begin ............................................................................................................................... 42
MultiVOIP Configuration ........................................................................................................................... 43
Changing Channel Parameters ................................................................................................................ 44
Interface Tab ...................................................................................................................................... 44
Voice/Fax Tab .................................................................................................................................... 46
Regional Tab ...................................................................................................................................... 48
Changing the Phone Directory Database ................................................................................................. 49
Changing IP Parameters .......................................................................................................................... 51
Proxy Setup ....................................................................................................................................... 51
Viewing Statistics ..................................................................................................................................... 53
IP Statistics ........................................................................................................................................ 53
SNMP Statistics ................................................................................................................................. 54
Others Setup ............................................................................................................................................ 55
Viewing Call Progress .............................................................................................................................. 56
Viewing Logs ............................................................................................................................................ 57
Viewing Log Entry Details .................................................................................................................. 57
iii
Viewing Channel Totals ...................................................................................................................... 57
Reports..................................................................................................................................................... 58
Chapter 5 - Remote Configuration and Management ................................ 59
Introduction .............................................................................................................................................. 60
Remote Configuration .............................................................................................................................. 60
Modem-Based ................................................................................................................................... 60
LAN-Based ....................................................................................................................................... 62
Remote Management ............................................................................................................................... 64
Telnet ................................................................................................................................................. 64
WEB Management ............................................................................................................................. 65
Upgrade Procedures ................................................................................................................................ 67
One-Step Upgrade ............................................................................................................................. 67
Manual Upgrade Procedure ............................................................................................................... 69
Chapter 6 - Warranty, Service, and Tech Support ...................................... 71
Introduction .............................................................................................................................................. 72
Limited Warranty ...................................................................................................................................... 72
On-line Warranty Registration............................................................................................................ 72
Tech Support ............................................................................................................................................ 73
Recording MultiVOIP Information ...................................................................................................... 73
Contacting Technical Support ............................................................................................................ 73
Service ..................................................................................................................................................... 74
About the Internet ..................................................................................................................................... 74
Appendixes ................................................................................................... 75
Appendix A - TCP/IP (Transmission Control Protocol/Internet Protocol) Description ............................... 76
Appendix B - Cabling Diagrams ............................................................................................................... 79
Appendix C - Regulatory Information ....................................................................................................... 81
Class A Statement ............................................................................................................................. 81
Fax Branding Statement .................................................................................................................... 81
FCC Part 68 Telecom......................................................................................................................... 81
Canadian Limitations Notice .............................................................................................................. 83
EMC, Safety and Terminal Directive Compliance .............................................................................. 83
Glossary ........................................................................................................ 85
Index .............................................................................................................. 98
iv
Chapter 1 - Introduction and Description
MultiVOIP 400 User Guide
Introduction
Welcome to Multi-Tech's new standalone Voice/IP Gateways which allow analog voice and fax
communication over an IP network. Multi-Tech’s new voice/fax over IP gateway technology allows
voice and fax communication to ride, with no additional expense, over your existing IP network, which
has traditionally been data-only. To access this free voice and fax communication, all you have to do
is connect your MultiVOIP to your telephone equipment, and then to your existing Ethernet LAN.
Once configured, the MultiVOIP then allows voice and fax to travel down the same path as your
traditional data communications.
The MVP400 is designed with four voice/fax channels (which offer three voice/fax interfaces per
channel), a 10M bps Ethernet LAN interface, and a command port for configuration.
System management is provided through the command port using bundled Windows® software
which provides easy-to-use configuration menus and a comprehensive on-line help system.
Figure 1-1. MultiVOIP 400
Preview of this Guide
This guide describes the MultiVOIP and tells you how to install and configure the unit. The
information contained in each chapter is as follows:
Chapter 1 - Introduction and Description
Chapter 1 describes the MultiVOIP. Front panel indicator, and back panel connector descriptions are
provided. In addition, a list of relevant specifications is provided at the end of the chapter.
Chapter 2 - Installation
Chapter 2 provides information on unpacking and cabling your MultiVOIP. The installation procedure
describes each cable connection.
Chapter 3 - Software Loading and Configuration
Chapter 3 provides instructions for software loading and initial configuration. The MultiVOIP software
diskettes are Windows® based. Later chapters, as well as your online help program will describe the
MultiVOIP software in more detail.
Chapter 4 - MultiVOIP Software
Chapter 4 describes the MultiVOIP software package designed for the Windows ® environment. This
chapter describes the software from an applications standpoint, and in so doing, not every element in
the user interface is shown or defined. For explanations and parameters of each element dialog box
please refer to the Help provided within the software.
6
Chapter 1 - Introduction and Description
Chapter 5 - Remote Configuration and Management
Chapter 5 provides procedures for changing the configuration of a remote MultiVOIP. Remote
configuration allows you to change the configuration of a unit by simply connecting two modems
between the two MultiVOIPs and remotely controlling the unit. Chapter 5 also describes typical client
applications such as Telnet and Web-based management, which are used for remote configuration of
the MultiVOIP.
Chapter 6 - Warranty, Service and Tech Support
Chapter 6 provides instructions on getting service for your MultiVOIP at the factory, a statement of
the limited warranty, information about our Internet presence and user bulletin board service, and
space for recording information about your MultiVOIP prior to calling Multi-Tech’s Technical Support.
Appendixes
Appendix A - Transmission Control Protocol/Internet Protocol (TCP/IP) Description
Appendix B - Cabling Diagrams
Appendix C - Regulatory Information
7
MultiVOIP 400 User Guide
Typical Application
Before Voice Over IP (VOIP) (voice over the Internet), a corporate office had a data connection to the
Internet and a voice connection to the public switched telephone network (PSTN). With VOIP, the two
networks can be tied together. To accomplish this, a MultiVOIP is connected between the public
switched telephone network and the data network as shown in the typical VOIP application in Figure
1-2. A MultiVOIP 400 at the corporate office is tied into the public switched telephone network thru the
corporate PBX and to the data network. The corporate MultiVOIP is an MVP400 with four voice/fax
channels connected to the PBX enabling the sales, marketing and regional offices to simultaneously
call in or fax on any one of the corporate telephone numbers. The sales office is using a MultiVOIP
MVP200 that is connected to the sales office Key Telephone System (KTS) in which a sales
attendant answers incoming calls and directs them to their proper destination. The marketing office
and regional offices also use MVP200s. The marketing office is set up with the MultiVOIP connected
to the E&M trunks on the PBX. The regional office uses an FXS interface to connect two analog
telephones directly to the local telephone network.
In this configuration, the corporate MultiVOIP is connected to analog trunks on the corporate PBX
and the Ethernet connection is plugged into the hub on the data network. The data network is
connected via a router to the Internet. In our typical application, any user at the corporate office can
pick up a telephone and call the sales, marketing, or regional office. To accomplish this, the caller
picks up the phone and dials a trunk extension, for example extension 4. This is the same principle
as dialing 9 for an outside line in a corporate environment. A second dial tone is heard, the caller then
dials extension 201 at the sales office. This rings the KTS at the sales office. The sales receptionist
answers the call and then directs the call (for example, you wanted to talk to the person at extension
5125) and a voice conservation takes place.
Optional
H.323 Gatekeeper
IP Address 201.22.122.110
Port Number 1719
Corporate Office
Workstation
MultiVOIP
IP Address
201.22.122.118
Mask 255.255.255.128
512-4120
512-4121
512-4122
512-4123
Workstation
LAN
HUB
Web Server
Analog Connections
Channel 1: E&M Channel 2: E&M
Channel 3: E&M Channel 4: E&M
7
104
103
6
5
102
101
4
PSTN Connection
(T1/E1, PRI, etc.)
Router (with Diffserv)
IP Address 201.22.122.1
Mask 255.255.255.128
P
ISP
B
X
Internet/Intranet
IP Network
ISP
PSTN
PSTN
PSTN
Router Static IP
Address 210.34.5.100
Router (with Diffserv)
IP Address 210.33.4.110
Mask 255.255.255.240
ISP
Workstation
LAN
Regional Office
Figure 1-2. Example of a MultiVOIP application
Sales Office
Workstation
Router (with Diffserv)
IP Address 206.25.124.110
Mask 255.255.255.240
Router Static IP
Address 209.96.211.90
Router Static IP
Address 207.26.125.121
Workstation
MultiVOIP
IP Address 205.24.123.119
Mask 255.255.255.240
Workstation
LAN
FXS Interface
HUB
Router (with Diffserv)
IP Address 208.25.124.110
Mask 255.255.255.240
FXS Interface
#402
#401
#201 (5127)
#202
522-5128
522-5125
Marketing Office
Workstation
Workstation
LAN
HUB
9
10
301
KTS
522-5124
522-5126
302
E&M Interface
532-6128
532-6129
The sales office is set up with a two voice/fax channel MultiVOIP MVP200 connected to the LAN with
one voice/fax channel connected directly to the local Public Switch Telephone Network (PSTN) and
the second voice/fax channel connected to the trunk side of the KTS. This enables an attendant to
direct incoming calls to any one of the telephones or fax machines connected to the Key Telephone
System at the sales office. This enables the corporate caller to call either the sales office or instead of
8
Chapter 1 - Introduction and Description
dialing extension 201, dials extension 202 and is now connected to the local telephone network at the
sales office. The corporate caller could then dial any telephone number from the sales office PSTN
and this would be a local call.
The regional office is set up very similar to the corporate office with the exception that a MVP200 is
connected between the network and the PBX. This enables two voice/fax channels to be used at the
regional office. A person in the regional office can pick up a telephone and dial a trunk extension (for
example, trunk extension 10) on the local PBX. This is the same as dialing a 9 for an outside line. A
second dial tone is heard, the caller would then dial the corporate MultiVOIP at one of the following
extensions (101 thru 104). When the third dial tone is heard, the caller could then dial any telephone
at the corporate office by dialing its extension, for example, extension 4123.
To configure a MultiVOIP, the COM port of a PC is connected to the Command port on the MultiVOIP.
Configuration software is loaded onto your PC and your unique LAN parameters must be established.
The configuration software is based on a standard Windows Graphical User Interface (GUI) which
simplifies your selection process to a single parameter group within a dialog box. For example, your
LAN IP parameters are contained in a single dialog box as shown below. You can configure your
network IP address and mask for the MultiVOIP 400 and the gateway address for the corporate
router on the same dialog box.
For your corporate MultiVOIP, the Ethernet Frame Type is Type II, the IP Address is 201.22.122.118,
the Subnet Mask Address is 255.255.255.128, and the router Gateway Address is 201.22.122.1.
Once the LAN parameters are established, you can set up the voice channel parameters.
The channel setup parameters define the voice side of the MultiVOIP, the voice channel interface.
FXS (Ground and Loop Start) are for connecting to a standard analog telephone set, FXO (Foreign
Exchange Office) interface connects to the station side of a PBX, and E&M (Ear and Mouth)
connects to the trunk side of the PBX. Along with each interface there are additional parameters that
need to be considered, such as for FXO, the dialing options for DTMF (Touch-Tone) or Pulse, the
method of disconnecting (Current Loss or Tone Detection), and for E&M, signaling, mode, and the
wink timer settings in milliseconds.
In our typical application, you would configure the corporate office channel parameters for an E&M
interface. With this interface, you would have to consult with your in-house telephone people to
9
MultiVOIP 400 User Guide
determine how your PBX is configured. They would have to determine E&M signaling options (dial
tone or wink), 2-wire or 4-wire connection, and if the wink option is the signaling option, the wink timer
delay in milliseconds. The default is 250 milliseconds.
Additional channel setup parameters cover the voice coder, DTMF gain, voice gain, and faxing in the
Voice/Fax tab of the Channel Setup dialog box. The most important parameter in this group is to
ensure that the voice coder is the same for all MultiVOIPs in the network. The Billing/Misc tab
handles the billing options, automatic disconnect options, and the dynamic jitter buffer options. The
jitter options in this tab handle voice break up which can be particularly disruptive to voice
communications. For the most part, these parameters can remain in their default values. The
Regional tab defines the country or region in which the MultiVOIP is being used.
Once you have completed channel setup, you will need to add the phone numbers to the phone
directory database. The phone directory database establishes a host-client relationship between the
MultiVOIPs in your network. This relationship allows one MultiVOIP to maintain the Phone Directory
Database and send it to all MultiVOIP participants in the network.
Now, to add a phone number to the phone directory database, you bring up the Add/Edit Phone Entry
dialog box. The Station Information group in the dialog box defines the Phone Number, a Description
is optional, but may be helpful if it is assigned to an individual or department, in this case the
Corporate Office MultiVOIP, and Voice Channel of the unit, which is Channel 1 is this case. The
Permit Hunting option allows a phone number that is busy, to roll over to another extension.
10
Chapter 1 - Introduction and Description
The MultiVOIP Identification defines the MultiVOIP for which you are assigning the phone number.
The Type group (Dynamic or Static) defines the type of IP address that is used for this MultiVOIP.
The host MultiVOIP requires a static IP address so that the slave units know where the host
MultiVOIP is in the network. The Identified By group defines the IP address of the MultiVOIP for
which the telephone number is being assigned. The Ethernet Node ID number is the 12-digit Node
ID# (0008005xxxxx) that is assigned to every unit during the manufacturing process and cannot be
changed. It is located on the ID plate on the bottom of the unit.
When you have enterred this information in the Add/Edit Phone Entry dialog box, the new phone
number is added to the Phone Directory Database.
You would continue this process for the next 3 Voice Channels of the Corporate Office MultiVOIP
while changing the phone number and corresponding channel number. When you have enterred all
the Corporate Office numbers, then you would add the phone numbers for the Sales Office.
The Station Information is enterred with the same reasoning as for the host MultiVOIP. But, the
MultiVOIP Identification for the Sales Office client unit depends on how it is used in its network. For
example, if the client unit is behind a proxy server and the proxy server is providing the connection to
the Internet and the proxy server is using dynamic addressing (i.e., the ISP is assigning the IP
addressing), then this client MultiVOIP will use dynamic addressing and the IP Address field in the
Identified By group will be greyed out (inactive). If the proxy server is using static addressing, then
the Type group would be static and the IP Address field in the Identified By group would contain the
IP address of the proxy server. If the client MultiVOIP is connected to the Internet via a router, as in
11
MultiVOIP 400 User Guide
our Sales, Marketing, and Regional Offices in our Typical Application, then the router static IP
address is enterred in the IP Address field. When the Sales, Marketing, and Regional Offices in our
Typical Application are enterred into the Phone Directory Database of the Corporate MultiVOIP, the
phone directory database is complete. Now, whenever a MultiVOIP is turned on at any of the client
offices, the phone directory database is downloaded to the unit.
The phone directory database is now built so that whenever an office turns on its MultiVOIP the
database is downloaded to the client unit.
When a person in the Sales Office picks up the phone to call some one at the Corporate office, he/she
would dial extension 202 to direct the call through the Sales Office MultiVOIP. When a second dial tone is
heard, they would then dial one of the four extensions at the Corporate Office MultiVOIP (extensions 101
thru 104). Now, the call is sitting on the Corporate telephone switch (PBX). The person now could dial any
one at the corporate office by dialing their extension or if they wanted to dial some one in the local area via
the corporate public telephone network, they could dial a 9 for an outside line and then dial the telephone
number as if they were sitting at the corporate site.
Similarly, if a person in the Corporate Office wanted to dial the Regional Office, they would pick the
phone and dial one of the four Corporate Office MultiVOIP extensions (4 thru 7). This would direct the
call to the Corporate MultiVOIP and when the second dial tone is heard, they would dial 401 at the
Regional Office. This would ring the telephone at extension 401 in the Regional Office and the phone
conversation would take place.
12
Front Panel Description
The front panel contains three groups of LEDs that provide the status of the Ethernet connection,
Voice/Fax channels, and general status of the MultiVOIP. The front panel is shown in Figure 1-3, and
a description of each LED follows.
Figure 1-3. Front Panel
ETHERNET
RCV Receive Data indicator blinks when packets are being received from the local area network.
LNK Link indicator lights when the Ethernet link senses voltage from a concentrator or external
device.
XMT Transmit Data indicator blinks when packets are being transmitted to the local area network.
COL Collision indicator lights when a collision is detected on the Ethernet link.
Chapter 1 - Introduction and Description
VOICE/FAX CHANNEL _
FXS Foreign Exchange Station indicator lights when the voice/fax channel is configured for FXS
operation.
FXO Foreign Exchange Office indicator lights when the voice/fax channel is configured for FXO
operation.
E&M Ear and Mouth indicator lights when the voice/fax channel is configured for E&M operation.
FAX Fax indicator lights when there is fax traffic on the voice/fax channel.
XMT Transmit indicator blinks when voice packets are being transmitted to the local area network.
RCV Receive indicator blinks when voice packets are being received from the local area network.
XSG Transmit Signal indicator lights when the FXS-configured channel is off-hook, the FXO-
configured channel is receiving a ring from the Telco, or the M lead is active on the E&M
configured channel (the MultiVOIP is receiving a ring from the PBX).
RSG Receive Signal indicator lights when the FXS-configured channel is ringing, the FXO-
configured channel has taken the line off-hook, or the E lead is active on the E&M-configured
channel.
BOOT (BTG)
The BTG indicator lights when the MultiVOIP is booting or downloading setup.
POWER (PWR)
The Power indicator lights when power is applied to the MultiVOIP.
13
MultiVOIP 400 User Guide
Back Panel Description
The cable connections for the MultiVOIP are made at the back panel. Connectors include Power,
Command Port (RS232), Ethernet (10BASE-T), Voice/Fax Channels (E&M, FXO and FXS). The
cable connectors are shown in Figure 1-4 and defined in the following groups.
VOICE/
FAX
CHANNEL
8
E&M FXO FXS E&M FXO FXS E&M FXO FXS
VOICE/
FAX
CHANNEL
4
CHANNEL 10
CHANNEL 9
Figure 1-4. Back Panel
Power Connector
The Power connector is used to connect the external power supply to the MultiVOIP. The Power
connector is a 7-pin circular DIN connector. A separate power cord is connected to the power supply
and the live AC grounded outlet.
Command Port Connector
VOICE/
FAX
CHANNEL
7
VOICE/
FAX
CHANNEL
3
CHANNEL 8
CHANNEL 7
E&M FXO FXS
CHANNEL 6
CHANNEL 5
VOICE/
FAX
CHANNEL
6
VOICE/
FAX
CHANNEL
2
CHANNEL 4
CHANNEL 3
VOICE/
FAX
CHANNEL
5
VOICE/
FAX
CHANNEL
1
CHANNEL 2 (RS232/V.35)
CHANNEL 1 (RS232/V.35)
10BASET
ETHERNET
COMMAND PORT
EXT. COMPOSITE LINK (RS232/V.35)
INTERNAL
COMPOSITE
LINK
T1 DSU
POWER
MONITOR
XMT RCV
GND
I
O
The Command Port connector is used to configure the MultiVOIP using a PC with a serial port and
running Windows® software. The Command Port connector is a DB-25 female connector.
10Base-T (Ethernet) Connector
The Ethernet 10Base-T connector is used to connect the MultiVOIP to a LAN using unshielded
twisted cable. This connector is a keyed RJ-45 jack.
Voice/Fax Channel
The Voice/Fax channel connectors include three options per channel: E&M, FXO and FXS.
E&M - This connector is used if you are connecting VOICE/FAX CHANNEL _ to the E&M trunk on a
PBX. This connector is an RJ-45 jack.
FXO - This connector is used if you are connecting VOICE/FAX CHANNEL _ to the station side of a
PBX. This connector is an RJ-11 jack.
FXS - This connector is used if you are connecting VOICE/FAX CHANNEL _ to a station device, etc.,
an analog telephone, KTS telephone system, or fax machine. This connector is an RJ-11 jack.
14
Specifications
• Two 1 Meg by 32 byte at 70 nanosecond SIMM is 8 Mb DRAM
Caution: SIMM speed and size cannot be mixed
• Two Meg of flash memory
Ethernet Port
• Single Ethernet Interface - 10BASE-T (twisted pair) keyed RJ-45 connector.
Command Port
• Single 19.2K bps asynchronous Command Port with a DB-25 female connector
Voice/Fax Channel
• Two RJ-11 jacks (FXO and FXS)
• One RJ-45 jack (E&M)
Electrical/Physical
Chapter 1 - Introduction and Description
• Voltage - 115 VAC (Standard), 240 Volts AC (Optional)
• Frequency - 47 to 63 Hz
• Power Consumption - 18 Watts
• Dimensions - 3.75" high x 17.4" wide x 8" deep
8.9cm high x 44.2cm wide x 20.3cm deep
• Weight - 7.4 pounds (3.4 kg)
15
MultiVOIP 400 User Guide
16
Chapter 2 - Installation
MultiVOIP 400 User Guide
Installing Your MultiVOIP
The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the
cables, and configuring the units using the included management software (MultiVOIP Configuration).
The recommended installation process includes three phases that, when completed, result in a fully
functional Voice Over IP network. A general description of each phase is provided below, and
detailed instructions follow throughout the rest of this section.
Configure and Install your Host MultiVOIP
First, the VOIP administrator configures the MultiVOIP designated as the “Host” unit. This includes
the assignment of a unique LAN IP address, subnetwork mask, and Gateway IP address, as well as
the selection of appropriate channel interface type for each of the Voice/Fax channels. Once all
connections have been made, the VOIP administrator configures the unit and builds the Phone
Directory Database that will reside with the Host unit.
Configure your Client MultiVOIPs
Next, the administrator configures the MultiVOIPs designated as “Client” units. The Client units can
be another MVP 400, a MVP 800 unit, MVP200 or a MultiVOIP 100 series. Again, unique LAN IP
addresses, subnetwork masks, and Gateway IP addresses are assigned, and each Voice/Fax
channel is configured for the appropriate channel interface type. When this is done, the Phone
Directory Database option is set to Client, and the IP address of the Host MultiVOIP is entered.
Once all client units are configured, the network is ready for deployment.
Deploy the VOIP Network
The final phase of installation is deployment of the network. Through the first two phases, the VOIP
administrator controls configuration. When the Client MultiVOIPs are sent to their remote sites, the
remote site administrators need only to connect the units to their LAN and telephone equipment. A full
Phone Directory Database (supplied by the Host MultiVOIP) will be loaded into their unit within
minutes of being connected and powered up.
The final task of the VOIP Administrator is to develop the VOIP Dialing Directory based on the Phone
Directory Database and telephone numbers of the interfacing telephone equipment. At this point, a
VOIP User can call any person on the VOIP network.
Safety Warning Telecom
1. Never install telephone wiring during a lighting storm.
2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
3. This product is to be used with UL and cUL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
5. Use caution when installing or modifying telephone lines.
6. Avaoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote rist of electrical shock from lighting.
7. Do not use the telephone to report a gas leak in the vicinity of the leak.
8. To reduct the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
18
Unpacking Your MultiVOIP
Remove all items from the box.
Voice/Fax over IP Networks
www.multitech.com
Chapter 2 - Installation
Figure 2-1. Unpacking
Safety Warnings
Caution
Danger of explosion if battery is incorrectly replaced.
A lithium battery on the voice/fax channel board provides backup power for the time keeping
capability. The battery has an estimated life expectancy of ten years.
When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board
must be sent back to Multi-Tech Sytems for battery replacement.
The E&M, FXS, and Ethernet ports are not designed to be connected to a Public Telecommunication
Network.
Valid VOIP Network Connections
The following VOIP network connections can be made at this time:
• FXS to FXS
• E&M Wink to E&M Wink
• FXS to FXO
• E&M Dial Tone to E&M dial tone
• E&M Wink to FXS ground
• E&M Dial Tone to FXS loop
• E&M Wink or dial tone to FXO
• FXO to FXO
19
MultiVOIP 400 User Guide
Cabling Procedure
Cabling involves connecting the host MultiVOIP to your LAN and telephone equipment.
1. If you are connecting any Voice/Fax Channel to an E&M trunk other than type 2, perform the
E&M Jumper Block Positioning procedure which appears later in this chapter before connecting
power to the unit.
2. Connect one end of the power supply to a live AC outlet and connect the other end to the
MultiVOIP as shown in Figure 2-2. The power connector is a 7-pin circular DIN connector.
VOICE/
FAX
CHANNEL
8
VOICE/
FAX
CHANNEL
4
VOICE/
FAX
CHANNEL
7
E&M FXO FXS E&M FXO FXS E&M FXO FXS
VOICE/
FAX
CHANNEL
3
CHANNEL 10
CHANNEL 8
CHANNEL 9
CHANNEL 7
VOICE/
FAX
CHANNEL
6
E&M FXO FXS
VOICE/
FAX
CHANNEL
2
CHANNEL 6
CHANNEL 4
CHANNEL 5
CHANNEL 3
Voice/Fax Channel 1 - 8
Connections
E&M
FXS
FXO
FXSE&M
FXO
VOICE/
FAX
CHANNEL
5
VOICE/
FAX
CHANNEL
1
CHANNEL 2 (RS232/V.35)
CHANNEL 1 (RS232/V.35)
INTERNAL
COMPOSITE
LINK
MONITOR
XMT RCV
T1 DSU
GND
10BASET
COMMAND PORT
EXT. COMPOSITE LINK (RS232/V.35)
ETHERNET
I
POWER
O
Power Connection
Command Port Connection
PSTN
Ethernet Connection
Figure 2-2. Cable Connections
3. Connect the MultiVOIP to a PC by using the DB-25 (male) to DB-9 (female) cable provided in
your unit. Plug the DB-25 end of the cable into the Command port of the MultiVOIP and the other
end into the PC serial port. See Figure 2-2.
4. Connect a network cable to the ETHERNET 10BASE-T connector on the back of the MultiVOIP.
Connect the other end of the cable to your network.
5. If you are connecting a station device such as an analog telephone, a fax machine, or a Key
Telephone System (KTS) to your MultiVOIP, connect one end of an RJ11 phone cord to the
Voice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the
station device.
If you are connecting the station side of a telephone switch (PBX) to your MultiVOIP, connect one
end of an RJ11 phone cord to the Voice/Fax Channel 1 FXO connector on the back of the
MultiVOIP and the other end to the phone jack.
If you are connecting an E&M trunk from a telephone switch to your MultiVOIP, connect one end
of an RJ45 phone cord to the Voice/Fax Channel 1 E&M connector on the back of the MultiVOIP
and the other end to the trunk. Refer to Appendix B for E&M cabling pinout.
If you are connecting to an E&M trunk, you need ensure that the E&M trunk jumper is in the
correct position for the E&M type trunk. The default E&M jumper position is E&M type 2. To
change the E&M jumper position, perform the E&M jumper block positioning procedure.
6. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax
Channel on your MultiVOIP.
7. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON
position. Wait for the BTG LED on the MultiVOIP to go off before proceeding. This may take a
few minutes.
Proceed to the next section to load the MultiVOIP software.
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Chapter 2 - Installation
E&M Jumper Block Positioning Procedure
A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of
channel jacks. The jumper block contains 8-pairs of pins. The jumper plug fits over three pairs of
pins on the jumper block. The E&M type number is labeled on the pc board. The jumper plug needs
to be centered on the E&M type number. Perform the following procedure to change E&M jumper
position.
1. Ensure that power is removed from the MultiVOIP
2. Remove the front panel by loosening the two Phillips quarter-turn screws.
3. Remove the eight chassis mounting screws, then slide the top cover back off the chassis to
expose the rear panel.
4. To change a jumper position, lift the jumper plug up off the jumper block and move to the new
position, ensuring that the center jumper is centered on the E&M type number.
2 (Default)
1,3
4
5
Figure 2-3. E&M Jumper Block
5. Change the jumper position for each voice/fax channel that is connecting to an E&M trunk that is
not a type 2. If you have two voice/fax channel boards in your unit and you need to change the
jumpers on the second board, remove the six screws from the top board and disconnect the
ribbon cable from the top board.
6. Slide the top cover back on to the chassis and replace the eight chassis mounting screws.
7. Replace the front panel and secure it by tightening the two Phillips quarter turn screws.
8. Return to the Cabling Procedure.
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MultiVOIP 400 User Guide
22
Chapter 3 - Software Loading and Configuration
MultiVOIP 400 User Guide
Configuring Your Host MultiVOIP
The following software loading procedure does not provide every screen or option in the loading
process. The assumption is that a technical person with a thorough knowledge of Windows and the
software loading process is doing the installation.
If you are installing a MultiVOIP behind a firewall, add the following UDP ports to your firewall.
Q.931 Signaling, Ch1[900] Q.931 Signaling, Ch2 [902]
Q.931 Signaling, Ch3[904] Q.931 Signaling, Ch4 [906]
Status [5000]
Ch1 RTP [5004] Ch1 RTCP [5005]
Ch2 RTP[5006] Ch2 RTCP [5007]
Ch3 RTP[5008] Ch3 RTCP [5009]
Ch4 RTP[5010] Ch4 RTCP [5011]
Refer to your firewall user documentation to enter and open these ports.
1. Make certain that your MulitVOIP 400 has been properly cabled and that the power is turned on
and the boot light is off.
2. Insert the MulitVOIP 400 CD into your CD-ROM drive. The CD should start automatically. It may
take 10 to 20 seconds for the MultiTech CD installation window to display.
24
If the MultiVOIP 400 CD window does not display automatically, click My Computer, then right
click the CD ROM drive icon, click Open, and then click the Autorun icon.
3. When the MultiVOIP 400 CD dialog box displays, click the Install Software icon.
4. The Select Software dialog box is displayed. Select the Proprietary Software option.
Chapter 3 - Software Loading and Configuration
5. The Welcome dialog box displays.
Click Next to continue.
6. Follow the on-screen instructions to install your MultiVOIP software.
You may choose the Destination Location of your MultiVOIP software or you can accept the
default destination by clicking Next. If you click Browse, you can choose from several folders.
Accepting the default destination is recommended.
7. The following dialog box selects the COM port of your PC connected to the Command port of the
MultiVOIP. From the Select Port list, select the COM port of your PC.
Click OK to continue.
8. The Setup Complete dialog displays.
Click Finish to continue.
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MultiVOIP 400 User Guide
9. The following message displays:
Click No to continue.
10. From the MultiVOIP program group, double-click Upgrade Software.
Click Yes to continue.
11. The IP Protocol Default Setup dialog box displays.
The default Frame Type is TYPE_II. If this does not match your IP network, select the Frame Type
from the Frame Type list. The Frame Type choices are TYPE_II and SNAP.
12. In the Ethernet group, enter the IP Address, Subnet Mask, and Gateway Address, unique to
your IP LAN.
The IP address is your unique LAN IP address, and the Gateway address is the IP address of the
device connected to the Internet/Intranet.
Click OK when you are finished.
13. The Channel Setup dialog box displays. The Channel Setup dialog box defines the channel
interface, voice coder, fax parameters, and regional telephone parameters for each channel.
Configure each channel for the type of interface you are connecting to. Channel 1 displays by
default in the Select Channel list. To change the channel number, select the channel number
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Chapter 3 - Software Loading and Configuration
you want to configure from the Select Channel list.
14. The Interface group defaults to FXS (Loop Start). Select the interface option to correspond to
the interface type being connected to the Voice/Fax connector on the back panel of the
MultiVOIP.
If you are connecting a station device such as an analog telephone, a fax machine, or a Key
Telephone System (KTS) to the Voice/Fax connector on the back of the unit, FXS (Loop Start)
will most likely be the correct Interface option most of the time.
If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the
device’s user documentation.
If you are using an extension from your PBX, then choose the FXO option. Check with your inhouse telephone personnel to verify connection type.
If you are connecting to an E&M trunk on your PBX, then choose E&M option.
If the E&M interface is selected, the E&M Options group is enabled. Check with your in-house
phone personnel to determine if the signaling is Dial Tone or Wink and if the connection is 2-wire
or 4-wire. If Wink signaling is used, then the Wink Timer is enabled with a default of 250
milliseconds. The range of the Wink Timer is from 100 to 350 milliseconds. Consult with your
local in-house phone personnel for this timer setting. If the Pass Through check box is selected,
a continuously open E&M voice path is established between two channels to pass voice packets.
Available if the Dial Tone option is selected and auto-dialing is set up for the two channels that
will be doing pass-through. This is useful for Public Address systems.
If you choose an FXO or FXS interface, the Dialing Options Regeneration group is enabled.
Check with your in-house telephone personnel to verify whether your local PBX dial signaling is
Pulse or DTMF (tone). Select the Regeneration option accordingly. In the Max Dial Digits box,
enter the maximum number of digits allowed when dialing a phone number. The default setting is
5. In the Inter Digit Time box, enter the maximum amount of time in milliseconds that the unit
will wait before mapping the dialed digits to an entry in the Phone Directory Database. If too
much time elapses between digits and the wrong numbers are mapped, you hear a rapid busy
signal. If this happens, hang up and dial again. This option is available for all interface types. In
the Flash Timer box, enter the time, in milliseconds, for the duration of flash hook signals output
on the FXO or FXS interface.
To dedicate a local voice/fax channel to a remote voice/fax channel, (so you will not have to dial
the remote channel) select the Auto Call Enable check box. Enter the phone number of the
remote VOIP in the Phone Number box.
For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect: current
loss, tone detection, or silence detection. Check with your in-house phone personnel to verify
the preferred type of disconnect to use. For tone detection, you can select from the lists either
one or two tones that will cause the line to disconnect. The person hanging up a call must then
hit the key or keys that will produce those tones. For silence detection, select One Way or Two
Way, then set the timer for the number of seconds of silence before disconnect. The default
value of 15 seconds may be shorter than desired for your application.
The FXS Options control how the selected channel interacts with answering machines. If the
Current Loss check box is selected, the local VOIP hangs up when the electrical current is lost.
The remote VOIPs must also be configured for current loss. The Ring Count box contains the
number of rings before the caller hears a Fast Busy signal. If this happens, hang up and try
again. The default setting is 8 rings.
Note: After configuring a given channel, you can copy that channel’s configuration to any other
channel by clicking Copy. Everything on the Interface tab will be copied to the other channel.
15. Repeat the above steps to configure the interface type for each voice/fax channel. The Voice/
Fax tab displays the parameters for the voice coder, faxing, and DTMF gain.
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MultiVOIP 400 User Guide
16. To change the voice coder, select the channel from the Select Channel list, then select the new
voice coder entry from the Voice Coder list.
If you changed the voice coder, ensure that the same voice coder is used on the voice/fax
channel you are calling. Otherwise, you will always get a busy signal.
17. If you selected the FXO interface and are using touchtone dialing, you can set up the DTMF gain
(or output level in decibels - dB) for the higher and lower frequency groups of the DTMF tone
pair. Make your selections from the lists in the DTMF Gain group. In the Duration box, enter the
DTMF tone duration in milliseconds. 100 is entered by default.
Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support.
18. The Fax group enables you to send and receive faxes on the selected voice/fax channel. You
can select the maximum baud rate for faxes from the list in the Fax group. If you do not plan to
send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group.
Note: After configuring a given channel, you can copy that channel’s configuration to any other
channel by clicking Copy. Everything on the Voice/Fax tab will be copied to the other channel.
19. You can enable the voice/fax advanced features by selecting the Silence Compression, Echo
Cancellation, or Forward Error Correction check boxes.
The Silence Compression check box defines whether silence compression is enabled for this
voice channel. If silence compression is enabled, the MulitVOIP 400 will not transmit voice
packets when silence is detected, thereby reducing the amount of network bandwidth that is
being used by the voice channel.
The Echo Cancellation check box defines whether echo cancellation is enabled for this voice
channel. If echo cancellation is enabled, the MulitVOIP 400 will remove echo delay, which
improves the quality of sound.
The Forward Error Correction (FEC) check box defines whether forward error correction is
enabled for this voice channel. The FEC feature allows some of the voice packets that were
corrupted or lost to be recovered. FEC adds an additional 50% overhead to the total network
bandwidth consumed by the voice channel.
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Chapter 3 - Software Loading and Configuration
20. The Billing/Security tab displays the parameters for automatic disconnection, billing options,
and dialing options.
21. You can set up billing options for inbound and outbound calls by selecting them in the Billing
Options group and then entering the charge in cents per number of seconds.
22. The Call Authentication option enables password protection for outbound and inbound calls on
the selected voice/fax channel. If you enable password protection on inbound or outbound calls,
you need to also enter a password of up to 14 numeric characters in the Password box.
23. The Automatic Disconnect option limits call duration to the number of seconds entered in the
Disconnect After box. The default value of 180 seconds can be changed to any other value up
to 65,535 (roughly 18.2 hours).
If your country/region is not the default USA, click the Regional tab and proceed to step 22.
Otherwise, proceed to step 23 to begin building your phone directory database.
24. To change the Tone Pairs on the Regional tab, select your specific country or region from the
Country/Region list. The Tone Pairs group displays the tones used in the selected country or
region. If your country or region is not listed, click Custom to define it.
The Tone Pairs group parameters change per your choice. Click OK when finished.
25. The following dialog box displays.
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MultiVOIP 400 User Guide
Click OK. Each component is loaded in succession.
26. From the Program Group, double-click MultiVOIP Configuration. Click Phone Book. The
Phone Directory Database dialog box displays.The Phone Directory Database dialog box
displays. You will build your personalized MultiVOIP Phone Directory in the following steps.
The MultiVOIP configured as a “Host” will contain the host database. The host database has the
phone numbers of all the MultiVOIP’s available for communication on an IP network. This database
is downloaded to each Client MultiVOIP as it comes online.
Click Add to begin building your phone directory database.
27. The Add/Edit Phone Entry dialog displays.
In the Station Information group, enter the unique phone number of the local device connected
to Channel 1 in the Phone Number box. For example, phone number 101.
28. The Description is optional, but can be useful in associating the channel to the extension. If you
want, enter a description of your local phone number. This description identifies the phone
number you entered in the previous step.
29. The Permit Hunting option enables the answering unit to roll over to a second channel if the first
channel is busy. Click Permit Hunting if you want the calls to roll over to a second voice/fax
channel. Calls will only roll over within an individual MultiVOIP; for example, if all of a MultiVOIPs
lines or channels are busy, the next call will not hunt to another MultiVOIP.
Note: The Host MultiVOIP must have a static IP address that the remote MultiVOIP can
reference to obtain a downloaded copy of the host phone directory database.
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