Multitech Multi-Tech FaxFinder FF120, FaxFinder FF220, FaxFinder FF420, FaxFinder FF820 Administrator User Manual

FaxFinder®

V.34 Fax Servers

Models: FF120

FF220 FF420 FF820

Administrator User Guide

FaxFinder® Administrator User Guide

S000405E, Version E

Models: FF120, FF220, FF420, and FF820

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current version s of our product documentation.

Revisions

Level Date Description

A 05/05/06 Initial release of FF-420/820. B 03/02/07 Initial release. Update of FF420/820 and addition of FF120/220. C 04/04/07 Revise warranty statement and update tech support contact list. D 11/20/07 Removed status LED references, updated tech support contact list, and

added slotted hole mounting drawing.

E 09/15/08 Update Server changes for software & firmware. Added status LED

references back in.

Patents

This device covered by the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274, 6,219,708 Other patents pending.

Trademarks

Multi-Tech Registered Trademarks: FaxFinder, Multi-Tech, and the Multi-Tech logo. All other products and technologies are the trademarks or registered trademarks of their respe ctive holders.

World Headquarters

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874

Technical Support Country By Email By Phone

Europe, Middle East, Africa: support@multitech.co.uk (44) 118 959 7774 U.S., Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863

Internet Address: http://www.multitech.com

CONTENTS

CHAPTER 1 – PRODUCT DESCRIPTION & SPECIFICATIONS ............................................................... 4

Product Description ................................................................................................................................... 4

Safety Warnings ........................................................................................................................................ 6

Technical Specifications ............................................................................................................................ 7

CHAPTER 2 – INSTALLATION ................................................................................................................... 9

Mechanical Mounting ............................................................................................................................... 10

Quick Hookup .......................................................................................................................................... 11

Installation Overview ............................................................................................................................... 14

CHAPTER 3 – FAXFINDER SERVER SOFTWARE SCREENS ............................................................... 42

Home Screen ........................................................................................................................................... 42

Login Screen ........................................................................................................................................... 43

Fax Log Screen ....................................................................................................................................... 44

Current Status Screen ............................................................................................................................. 47

Administration Screen ............................................................................................................................. 50

Phone Book Screen ................................................................................................................................. 54

Modem Configuration Screen .................................................................................................................. 56

Password Administration Screen ............................................................................................................ 60

Shared Resources Screen ...................................................................................................................... 61

CHAPTER 4 – FAXFINDER CLIENT SOFTWARE CONFIGURATION .................................................... 62

Establishing Client User’s ID in System .................................................................................................. 62

Associating Client with Specific FaxFinder Unit(s) .................................................................................. 63

Disassociating the Client from a Specific FaxFinder Unit ....................................................................... 65

Disabling and Re-Enabling a Client’s FaxFinder Service ........................................................................ 66

FaxFinder Fax Client Software Menu Command Definitions .................................................................. 67

CHAPTER 5 – FAXFINDER CLIENT SOFTWARE OPERATION ............................................................. 79

Sending a Fax ......................................................................................................................................... 80

Scheduling Fax Transmissions ............................................................................................................... 86

Putting Pending Faxes on Hold and Removing the Hold ........................................................................ 88

Canceling a Fax ....................................................................................................................................... 91

Setting Fax Retry Number and Interval ................................................................................................... 92

Sending One Fax Containing Multiple Documents ................................................................................. 93

Forwarding a Fax ..................................................................................................................................... 95

Receiving a Fax ....................................................................................................................................... 96

Using the Multi-Tech Tiff Viewer ............................................................................................................. 99

Setting up Your Address Book Manually ............................................................................................... 105

Setting up Your Address Book by Synchronizing with Outlook ............................................................. 108

Setting Up Address Books with CSV Files ............................................................................................ 111

Cover Pages .......................................................................................................................................... 125

CHAPTER 6 – SERVER OPERATION .................................................................................................... 147

Fax Log Email Messages ...................................................................................................................... 147

Dealing with Failed Fax Reports ........................................................................................................... 149

CHAPTER 7 – DEVICE MANAGER OPERATION .................................................................................. 150

Access to Commands ............................................................................................................................ 152

Firmware Updating Process .................................................................................................................. 175

APPENDIX A – TROUBLESHOOTING ................................................................................................... 183

APPENDIX B – REGULATORY INFORMATION .................................................................................... 188

APPENDIX C – WARRANTY, SERVICE, & REPAIR .............................................................................. 193

APPENDIX D – EXAMPLE SYSTEMS .................................................................................................... 195

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 3

Chapter 1 – Product Description &

Specifications

Product Description

This manual describes four Multi-Tech V.34 fax servers: the FF120 1-Port FaxFinder unit, the FF220 2Port FaxFinder unit, the FF420 4-Port FaxFinder unit, and the FF820 8-Port FaxFinder unit. All four of these units are complete, economical, easy-to-use network fax servers. With any of these units, you can receive faxes as emails and send faxes from any application that can print. The FF120/220/420/820 FaxFinder operates in two modes: Automated Routing Mode and Manual Routing Mode. set in the Routing field of the Modem Configuration screen of the FaxFinder Server software.

Automated Routing Mode. When connected to a station port on a PBX, the FaxFinder functions as a network fax server with two-way fax service. Multiple PBX extension numbers are dedicated to incoming fax traffic which is routed to the FaxFinder. (Only one station port is needed. Faxes transmitted to any of the PBX’s fax-dedicated extension numbers all go to the station port serving the FF120/220/420/820.) The FaxFinder converts the incoming faxes into graphic files that are sent as email attachments to fax recipients on or beyond the Ethernet network. (Because faxes are delivered in the form of email, the fax recipient could be at any reach-able email address. So, for example, a sales person could receive faxes while traveling by using a regular company fax number and picking up the email messages remotely.) Each fax-dedicated PBX extension number is associated with a particular email address.

The mode is

Receiving. Fax clients receive faxes in the form of email attachments. From the remote fax sender’s perspective, PBX extension phone numbers are functionally identical to ordinary fax phone lines.

Sending. Fax clients on the network can send faxes directly from their PCs using any application program that can print. The application program must be set so that the FaxFinder itself is its printing destination. In response to the ‘Print’ command, the FaxFinder turns the ‘print file’ image into a fax. The FaxFinder transmits the fax to the public phone system (PSTN) or to another PBX extension.

Manual Routing Mode. When connected directly to a regular POTS line (or to a PBX without ‘convergent’ routing capability), the FF120/220/420/820 functions as an outgoing fax server with incoming fax service going through one or more attendants. Each of the FaxFinder’s modems has a separate fax number and each modem can have a separate attendant that receives the fax messages as emails and then has the duty to direct them to their intended recipients. (Note that one attendant could serve more than one of the FaxFinder’s modems – some or all of the modems.) For example, an FF820 FaxFinder might be used in a company with several departments that regularly receive faxes but in differing volumes. Suppose the sales department and the purchasing department receive many faxes a nd the shipping and service departments receive much less fax traffic. In that case, three of the FF820’s modems might direct faxes to a single attendant in the sales department, and an additional three modems might direct faxes to the purchasing department; one modem might be directed to an attendant for the shipping department and another to an attendant for the service department.

Outgoing faxes work the same in Manual Routing Mode as in Automated Routing Mode. That is, to send a fax, the user prints to the FaxFinder from an application program. However, all incoming faxes go to a single email recipient, the attendant, who then sends them on, as needed, to the intended recipient.

Being devices of multiple ports, the FF220/420/820 units can send and receive faxes simultaneously. Mixed Mode. It is also possible to operate a FaxFinder unit in a mixed mode such that some of its

modems are connected to PBX extensions while other of its modems are connected to POTS lines.

For FF120/220/420/820 compatibility in Automated Routing Mode, the PBX must support ‘convergent routing,’

that is, the routing of multiple extension numbers to a single station port . PBXs lacking this functionality can still be used with the FaxFinder in Manual Routing Mode.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 4

Chapter 1: Product Description and Specifications

The FF420 and FF820 are both housed in chassis of the same size and shape. Similarly, the FF120 a nd FF220 are both housed in a chassis of the same size and shape, a chassi s smaller and differently shaped than that for the FF420/820.

The FaxFinder product consists of the hardware unit, server software pre-installed on the hardware unit, server management software (the Device Manager program), and a suite of client software programs (th e main fax-sending client program, a viewer for TIFF files, and a program for creating and modifying fax cover pages).

Prerequisite: Determining PBX Compatibility & Configuration

To operate the FF120/220/420/820 FaxFinder system in conjunction with a PBX (“Automated Routing Mode”), that PBX must be able to route incoming calls to many PBX extension numbers to a single PBX station port. This multiple-extension-to-single-port capacity allows multiple PBX users to have their own unique directory numbers for receiving faxes.

If you are using the FF120/220/420/820 in conjunction with a PBX, be sure that the PBX has this multipleextension-to-single-port functionality and that it is activated. PBXs lacking this functionality can still be used with the FaxFinder in Manual Routing Mode.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 5

Chapter 1: Product Description and Specifications

Safety Warnings

Telecom

1. Never install telephone wiring during a lightning storm.

2. This product must be disconnected from power source and telephone network interface when servicing.

3. This product is to be used with UL and cUL listed computers.

4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning.

7. Do not use a telephone in the vicinity of a gas leak – not even to report a gas leak.

8. To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.

9. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

Lithium Battery Caution

• A lithium battery located within product provides backup power for the timekeeping capability.

The battery has an estimated life expectancy of ten years.

• When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the

board must be sent back to Multi-Tech Systems for battery replacement.

Warning! There is danger of explosion if the battery is incorrectly replaced!

Ethernet Ports Caution

Caution: The Ethernet ports and command ports are not designed to be connected to a Public

Telecommunication Network.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 6

Technical Specifications

The FaxFinder models meet the following specifications:

Connectors

RJ11 Line Jacks (1 or 2), Console Serial Port for RJ45-to-RS232 configuration/debug connection, Ethernet RJ48 connector, and Locking Screw on the Power Jack.

FF120/220 FF420/820

Chapter 1: Product Description and Specifications

RJ11-Line Jacks (4 or 8), RJ45 Ethernet Jack

Size

Weight Power Consumption

Operating Environment

Storage Temp.

EMC Approvals

Safety Approvals Telecom Approvals

Data Modem Specs

Fax Modem Specs

6.4” W x 6.0” L x 1.2” H

16.3 cm x 15.2 cm x 3.0 cm

17.3” W x 1.7” H x 8.4” L

43.9 cm x 4.3 cm x 21.3 cm

20.5 oz. (750 g) 7.4 lbs. (3.4 kg) Typical: 4.05 W (0.450A@ 9V) Maximum: 5.31W (0.590A @9V)

Typical 3.75W (0.750A @5v DC) Maximum 7.7W (1.4A @5.5v DC)

100 -240 VAC, 1.2 – 0.6A, 50/60Hz

32°-120° F (0°-50° C) relative humidity 20 to 90% noncondensing

-10° to +85° C -10° to +85° C FCC Part 15 Class A, Canada

Class A, EN 55022:1998 Class A, EN55024: 1998

cUL/UL60950-1, EN60950-1, AS/NZS60950:2000

FCC Part 15 Class A, Canada Class A, EN 55022:1998 Class A, EN55024: 1998

cUL/UL60950-1, EN60950-1, AS/NZS60950:2000

FCC Part 68, CS03 FCC Part 68, CS03

ITU-T V.92/V.90/56K (-92 build option), V.34/

33.6K V.32bis/14.4K V.22bis/2400 baud V.22, V.23, & V.21; Bell 212A & Bell 103 V.44 Error Correction V.42 LAPM, MNP 2-4 Error Correction

V.42bis & MNP Class 5 data compression

ITU-T V.34 (MT5634SMI) ITU-T V.17, V.29, V.27 & V.21 Ch. 2 Telephony/TAM V.253 commands 2-bit & 4-bit ADPCM, 8-bit linear PCM & 4-bit IMA coding 8kHz sample rate Concurrent DTMF, ring, & U.S. Caller ID detection

ITU-T V.92/V.90/56K (-92 build option), V.34/

33.6K V.32bis/14.4K V.22bis/2400 baud V.22, V.23, & V.21; Bell 212A & Bell 103 V.44 Error Correction V.42 LAPM, MNP 2-4 Error Correction

V.42bis & MNP Class 5 data compression

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 7

Chapter 1: Product Description and Specifications

Related Manuals

Each FF-120/220/420/820 FaxFinder unit comes with 4 manuals that serve different purposes (see table below). In addition, several FaxFinder Reference Guides are available on the Multi-Tech web site and they describe use of a FaxFinder in conjunction with PBXs of various brands and models.

Title Format Purpose

Administrator User Guide (this manual)

Client User Guide on CD Comprehensive user info for FaxFinder clients. Client Operation Primer on CD Brief instructions for sending and receiving

Cabling Guide in print FaxFinder Administrator should use this

FaxFinder Reference Guides on MTS

Multi-Tech manuals and other resources are available on the Multi-Tech Web site at

http://www.multitech.com.

on CD Presents comprehensive info about FaxFinder

unit, server software, & client software. Includes Quick Start Instructions chapter. FaxFinder Administrator should use this chapter to configure the FaxFinder unit, the server software, and software for each client.

faxes via the FaxFinder system. Multi-Tech

recommends that you give a copy of this document to each client user.

manual to make cabling connections for the FaxFinder unit.

FaxFinder Administrator should use these

web site

manuals to configure the FaxFinder unit in conjunction with the PBX specified in each guide.

Distributing Documents to Client Users

The person acting as FaxFinder Administrator should see to it that client users get copies of the Client Operation Primer (the file name is S000407E.PDF) and the Client User Guide (the file name is

S000406E.PDF). You could distribute this information either by printing out and/or photocopying hard copies of these manuals for client users or else by supplying them with the electronic PDF files for these documents either as email attachments or via some memory storage medium (CD, diskette, etc.). Client users will need this information to take advantage of the capabilities of the FaxFinder system.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 8

Chapter 2: Installation

Chapter 2 – Installation

Introduction

This chapter shows you how to set up your Multi-Tech Model FF120/220/420/820 FaxFinder. The setup process includes both cabling of the FaxFinder unit and configuration of the FaxFinder server

software. The FaxFinder server software resides on the FaxFinder unit and does not need to be installed.

PBX Compatibility

Before proceeding with cabling or software installation, you should confirm that the telephony equipment with which you intend to use the FaxFinder is compatible with it. Although the FaxFinder can simply be connected to an ordinary phone subscriber line (a POTS line), it is often connected to a PBX. One of the convenient features of the FaxFinder is its ability to deliver incoming faxes as email messages directly to users on an Ethernet network. This direct service depends on the PBX’s ability to route multiple phone extension numbers to a single station port. If the PBX lacks that ability, incoming faxes must be sent to users through an attendant. If you will be connecting the FaxFinder to a PBX, it is important to understand the PBX’s capabilities in this regard beforehand. The following section explains why the capabilities of your PBX will determine how you set up the FaxFinder unit to work with it.

We Supply

FF120/220 FF420/820

• A FaxFinder (FF120 or FF220) with factory-

installed software

• One universal power supply with power cord

• Common telephone cables (one for each port; RJ-11 at both ends)

• A product CD that contains: (a) a software package for client PCs, (b) a system management software package for the administrator’s PC, and (c) additional documentation for both administrators and client/users

• A printed Cabling Guide

• A FaxFinder (FF420 or FF820) with factory-

installed software

• One universal power supply with powe r cord

• Common telephone cable s (one for each port; RJ-11 at both ends)

• A set of four self-adhesive plastic feet

• Rack-mounting fasteners

• A printed Cabling Guide

You Supply

• A nearby AC power outlet and a connection to your Ethernet LAN

• A telephony connection:

either - a PBX station port

or - a common subscriber (POTS) phone line jack

• An admin PC (with web browser) to configure the FaxFinder

• Client PCs (Windows 2000/XP/2003/Vista) with email and printing applications. Network clients

receive faxes in their email inboxes. They will send faxes by printing to the FaxFinder server from application programs.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 9

Chapter 2: Installation

Mechanical Mounting

The FF120/220 FaxFinder comes with chassis screw holes to facilitate attaching it to a flat surface.

The FF420/820 are table-top units that can also be rack-mounted. Rack-mounting hardware is included.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 10

Quick Hookup

FF120/220

FaxFinder FF-120/220 Hookup

Cabling to telco POTS lines

or PBX station ports.

Cabling to computer running

terminal software.

For debugging purposes only.

Connector at FaxFinder: RJ-45.

Connector at computer: DB-9.

Chapter 2: Installation

Power Cable

Receptacle

LINE 1

Line 2 appears on FF220 only.

FF420/820

LINE 2 LAN 1

CONSOLE

Cabling to your IP network.

RJ-45 connector.

FaxFinder Hookup: FF-420/820

Cabling to telco POTS lines

or PBX station ports.

Ports 5-8 appear on

FF820 only.

Cabling to computer running

terminal software.

For debugging purposes only.

Connector at FaxFinder: RJ-45.

Connector at computer: DB-9.

RESET

Reset

Switch

Grounding

Screw:

Connect to

Earth Ground

312 4

Cabling to telco POTS lines

or PBX station ports.

Ports 1-4.

RJ-11 Connectors.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 11

ETHERNET

Cabling to your IP network.

RJ-45 connector.

COMMAND

On/Off

Switch

Power Cable

Receptacle

Earth Grounding for FF420/820

Product Ground

Screw

FF-420/820

Unit

Grounding connectors

must be secured

permanently to

product ground screw

and earth ground screw.

Chapter 2: Installation

Ground Wire: Size 18AWG or thicker

Earth Ground Screw:

Connected to

Permanent Earth Ground

of Building’s

Electrical System

GND

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 12

Chapter 2: Installation

FaxFinder Operating Modes

The FaxFinder Fax Server provides two-way fax service to PC client users on an Ethernet network. For outgoing service, users send faxes by using the Print command of any application program and selecting the FaxFinder as the target Printer. For incoming fax service, the FaxFinder converts the incoming faxes into graphic files that are sent as email attachments to fax recipients on the Ethernet network.

FaxFinder Operating Modes

Automated Routing Mode Manual Routing Mode

FaxFinder

Faxes

PSTN

POTS Lines

Inbound

Faxes

Attendant(s)

Inbound Faxing:

Email attachments are sent to Attendant(s) and forwarded to recipients.

. . .

PSTN

T1 Line

Outbound Faxing:

Users set FaxFinder as printing destination in application program. Then ‘print-to-FaxFinder.’

Ethernet

LAN

Ethernet

LAN

Outbound

FaxFinder

Faxes

PBX

Station Ports

Outbound

Faxes

Inbound Faxing:

Email attachments are sent di r e ctly to recipients.

Inbound

. . .

If the FaxFinder is connected to a PBX station port and that PBX can route multiple phone extension numbers to the FaxFinder, then each user can have his/her own incoming fax number and faxes will go directly to each user’s email address. This is the FaxFinder’s Automated Routing Mode of operation. Because there are several ways of implementing Automated Routing Mode (some generic and some specific to certain PBXs) there are several different “Routing” settings in the FaxFinder software’s “Modem Configuration” screen that will implement the Automated Routing Mode for these different situations.

If the FaxFinder is connected directly to a POTS line or to the station port of a PBX that cannot route multiple extension numbers to a single station port, then all incoming faxes must go to the email address of a single recipient who acts as an attendant and forwards the faxes to the intended recipients. This is the FaxFinder’s Manual Routing Mode of operation. In the FaxFinder software’s “Modem Configuration” screen, you simply choose the “POTS Line” option to implement the Manual Routing Mode of operation.

In order for each user to receive incoming faxes directly, the FaxFinder must be connected to a PBX that can route multiple extensions to a single port (convergent routing). If your PBX does not support this convergent routing, then incoming faxes must be sent to recipients through an attendant.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 13

Chapter 2: Installation

Installation Overview

Part A: Cabling – Connecting the FaxFinder to Power, Phone Lines, and Ethernet

Summary: Place the FaxFinder in a convenient location, and then connect it to your AC power outlet and

Ethernet.

1. Connect FaxFinder to AC Outlet.

A. FF120/220 Power. Plug the DC power transformer into a power outlet or power strip. Secure the

other end to the Power Receptacle on your FF120/220 FaxFinder. Secure the power cord to the connector with the lock nut. (Builds of FF120/220 for outside of North America have a 2-piece power connection.)

Note: The FF120 & 220 have a reset switch in lieu of a power toggle switch. Using a straightened

paper clip to push the recessed button will perform a hardware reset. This is only necessary if the unit becomes unresponsive.

Caution: Use only the DC power transformer supplied with the FaxFinder. Use of any other

transformer voids the warranty and can damage the FaxFinder.

PowerCable

Receptacle

CONSOLE

RESET

Lock Nut

ETHERN ET

COMMAND

LINE 2 LAN 1

LINE 1

FF-120/220

B. FF420/820 Power. Connect the power cable between the unit and a power outlet.

312 4

FF-420/820

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 14

2. Verify Powering.

Chapter 2: Installation

Power

LED

Status LED

Status

LAN 1

LNK 100

Line 1

TDRDTR

FF-120/220

Line 2

TDRDTR

Status LED

Power

Status

Ethernet

LNK IOO

Power LED

Modem 1

Modem 2

Modem 3

Modem 4

Modem 5

Modem 6

Modem 7

FF-420/820

Modem 8

After power is applied, the Power LED comes on immediately but there is a 4-second delay before the Status LED comes on. In normal operation, the Status LED will be flashing.

When you apply power, the FaxFinder performs a diagnostic self-test. The Status indicator flashes when the test is complete and the unit is ready. If this does not happen, check that the power supply is solidly connected and that the AC outlet is live.

3. Connect FaxFinder to Ethernet Network.

Plug one end of your RJ45 Ethernet cable into the FaxFinder’s Ethernet jack and the other end into your network Ethernet hub. This Ethernet cable is not included with your FaxFinder unit.

Ethernet

Receptacle

CONSOLE

RESET

FF-120/220

LINE 1

LINE 2

LAN 1

312 4

ETHERNET

COMMAND

FF-420/820

Caution: Before connecting to the Ethernet Network, make sure that the network to which you are

connecting the FaxFinder is not a 192.168.2.x subnet. Because the FaxFinder’s factory default IP address is 192.168.2.1, connecting it to a network that has a different device at that same IP address would cause data interference.

If it is a 192.168.2.x subnet, connect from the Administrative PC to the FaxFinder using an RJ45 crossover cable until the FaxFinder’s IP address has been configured. Thereafter, connect the FaxFinder into the network with an ordinary RJ45 cable.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 15

Part B: Connecting to Telephony Service

The FaxFinder can either be connected to a PBX (for use in (for use in

Automated Routing Mode) or to POTS lines Manual Routing Mode).

Chapter 2: Installation

Connection for

Automated Routing Mode

Plug one end of the phone cable into the FaxFinder’s LINE jack and the other into an available Station Port on the PBX.

An RJ11-to-RJ11 cable is included with your FaxFinder.

Automated Routing Mode

ETHERNET

312 4

Connection for

Manual Routing Mode

Plug one end of the phone cable into the FaxFinder’s LINE jack and the other end into your standard telephone receptacle.

COMMAND

Manual Routing Mode

LINE 1

LINE 2 LAN 1

CONSOLE

RESET

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 16

Chapter 2: Installation

Part C: Installing the Software

There are two programs to install for configuring and using the FaxFinder unit. The Device Manager software is for the Administrator and primarily deals with the setup and logging functionality. The second is the Client software that is for general use of the FaxFinder, but it needs to be associated with a FaxFinder unit for proper operation.

Installing the Device Manager software

A. Insert the FaxFinder Product CD into the CD-ROM drive of the client PC. If the CD does not auto

start, use Windows Explorer to navigate to your CD drive and launch the installation program by double-clicking on button. From the new screen presented, select the Manager Software button to install the Multi-Tech Device Manager software used to configure the FaxFinder unit.

cd_start.exe file on the CD. From the menu presented, click the Software

B. The Welcome wizard appears. Click

Next.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 17

C. Select the location where you would like the software to install. Click Next.

Chapter 2: Installation

D. The soft ware is rea dy to be installed. Click

Install.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 18

E. When the installation is completed, click Finish.

Chapter 2: Installation

Installation of the Device Manger software is complete. You may now move ahead and set up your FaxFinder unit using the Device Manager software, or continue with the Client software installation below.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 19

Chapter 2: Installation

Installing the Client software

A. Insert the FaxFinder Product CD into the CD-ROM drive of the client PC. If the CD does not auto

start, use Windows Explorer to navigate to your CD drive and launch the installation program by double-clicking on button.

From the new screen presented, select the Client Software button to install the Multi-Tech

FaxFinder Client software for using the FaxFinder unit.

Important: If you have any old versions of the FaxFinder client software installed, please uninstall

that prior to installing the new version. For your convenience, there is a mass uninstaller available for push uninstalls on the product CD. It is in the Software folder and is called

Remove_InstallShield_FFClient.msi’.

‘

Vista Only: Should you install the client in Windows Vista, you may see a pop-up window informing

you of a printer spooling in use. Please select ‘Continue’ to finish the installation. This message has no impact on the installation or functionality of the FaxFinder Client Software.

cd_start.exe file on the CD. From the menu presented, click the Software

Continue the installation.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 20

B. At the

Chapter 2: Installation

Welcome screen, click Next.

C. At the

Select Installation Folder screen, browse to the desired file location for the FaxFinder

client software. In most cases, the default file location is recommended.

Clicking on the

Disk Cost button will show you the size of the software being installed as well as the

available disk space of the target drive. When the destination location is correct, click

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 21

Next.

D. At the Confirm Installation screen, click Next to begin the installation..

Chapter 2: Installation

E. A transient screen will appear while files are being copied.

F. The FaxFinder Client software can place a shortcut in the Startup directory so that the client

software will start automatically when the PC is booted.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 22

Chapter 2: Installation

G. You will be asked if you want the Client software to automatically launch when the installation is

complete. Select your preference

H. You will be asked whether or not you want to associate

Viewer. Click

Yes (unless you prefer to use a different viewer program).

.tif and .cpg files with the Multi-Tech Tiff

If a Question screen appears asking "Warning - the extension Overwrite?”; click Software. Click

I. Then the

Installation Complete screen will appear.

Yes if you wish to use the TIFF viewer installed with the FaxFinder Client

No if you prefer to use a different software package for viewing .tif files.

.tif is already registered,

Click the

Close button.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 23

Chapter 2: Installation

Client Install on Terminal Service

The process for installing the FaxFinder Client software in Terminal Services is as follows:

• Run the FaxFinder Client for Terminal Services install er as an administrator on the terminal

server.

• Once the installation is complete, a shortcut to the FaxFinder Client is created in the Startup

section of the start menu for All Users (C:\Documents and Settings\All Users\Start Menu\Programs\Startup). This causes the FaxFinder Client to start up automatically when any user logs into the terminal server. If this is not desired, the shortcut in the All Users start menu may be deleted and placed in user-specific Startup folders as needed.

• Users running the FaxFinder Client must be granted full permissions to the "Multi-Tech

FaxFinder" printer or the client will error on start up.

• The users may be added to the Power Users group, which has full access by default, or can be

given permission individually by selecting Properties on the printer and navigating to the Security tab.

Push Installs of the Client Software

The FaxFinder Client installer is now available as an MSI package. This provides the ability to perform remote installation using Microsoft Group Policy, SMS, as well as other third party tools. The installer can be run like any other Windows software installer and it can also be invoked from the command line usin g the Windows Installer command ‘msiexec’.

older) must be uninstalled before upgrading.

Previous versions of the FaxFinder Client (1.08.06 and

The installer supports the following options when being used from the com m an d line or remote installation:

• Set a different install directory:

o TARGETDIR=PATH (default is Program Files/Multi-Tech Systems/FaxFinder Client

Software)

• Add file associations for Multi-Tech TIFF Viewer a nd Cover Page Editor:

o ADDFILEEXT=1 (default is 0)

• Start the FaxFinder client after installation:

o LAUNCHPRODUCT=1 (default is 0)

• Automatically Start the FaxFinder Client

o LAUNCHPRODUCTONBOOT=1 (default is 0)

• Example command to install in silent mode with options:

o msiexec /i FFClient-x_x_x.msi /q TARGETDIR=”C:\FaxFinder Client” ADDFILEEXT=1

LAUNCHPRODUCT=1 LAUNCHPRODUCTONBO OT=1

• Example command to uninstall in silent mode:

o msiexec /x FFClient-x_x_x.msi /q

An example of how to perform a remote software installation using Microsoft Group Policy is available from Microsoft’s website.

• Search for Knowledge Base article number 816102 at microsoft.com.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 24

Chapter 2: Installation

FaxFinder Client Terminal Services MSI Installer

The FaxFinder Client Terminal Services Installer is also available as an MSI package.

• Run the FaxFinder Client for Terminal Services install er as an administrator on the terminal

server.

Once the installation is complete, a shortcut to the FaxFinder Client is created in the Startup section of the start menu for All Users (C:\Documents and Settings\All Users\Start Menu\Programs\Startup). This causes the FaxFinder Client to start up automatically when any user logs into the terminal server. If this is not desired, the shortcut in the All Users start menu may be deleted and placed in user-specific Startup folders as needed.

FaxFinder Client Install Shield Mass Uninstall

An MSI package is available on the web site, and the Installation CD, that can be used to mass un-install the previous version of FaxFinder Client (versions before 1.08.08).

• Example command to uninstall the Install Shield FaxFinder Client in silent mode:

o msiexec /i remove_installshield_faxclient.msi /q

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 25

Chapter 2: Installation

Part D: Configuring the FaxFinder Server

Summary of Configuration Data

The table below lists the information you will need to fill in on the various FaxFinder Server screen. Gathering this information in advance will expedite the FaxFinder configuration process.

Server Parameters (for Server Admin screen)

IP Address (of FaxFinder unit) Subnet Mask (Domain) Name Server Secondary Name Server (optional) Default Gateway Time Server SMTP (Mail) Server Address SMTP Port SMTP Server User ID SMTP Password Routing: Manual Routing Mode= “None”;

Automated Routing Mode = either “DTMF Digits” or a PBXspecific mode code)

alues for this FaxFinde

User Parameters

(for Server Phonebook, Client Options, & Client Add Fax Server screens)

Name User ID/

Email Address PBX Extension Password

Username

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 26

Chapter 2: Installation

Manual Routing Mode: Mapping of FF Ports to Phone Numbers

FaxFinder Port Phone Numbe

Port 1 Port 2 Port 3 Port 4 Port 5 Port 6 Port 7 Port 8

Automated Routing Mode: PBX Phone Number Ranges

Start of Range End of Range

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 27

1. Setting Admin PC to Startup IP Address

There are two ways that you can set the startup IP parameters. You can either

Chapter 2: Installation

• do steps

1A and 1B, then do the steps for your operating system from the table, and then skip to

2A,

-or-

• do the “Alternative Method ...” using the

Device Manager software and then go on to step 2A. A. Connect a pc to your network. B. Set the pc IP address to 192.168.2.x subnet (using any address except 192.168.2.1).

Windows XP/2003

a. From the Windows desktop, right-click on “My

Network Places,” and select “Properties.”

b. In the Network Connection screen, right-click

on “Local Area Connection.”

c. In the Local Area Connection Properties

screen, on the “General” tab, scroll to the “Internet Protocol (TCP/IP)” entry and select it. Click “Properties.”

d. In the Internet Protocol (TCP/IP) Properties

screen, record the existing IP address. Then reset the IP address to 192.168.2.2.

Windows Vista

a. Click on Start and go to Network. b. In the left-hand ‘Folders’ pane, Right-click on Network and select Properties. c. For the Local Area Connection , click on the View Status link. d. In the Status window, click on Properties. Click Continue when the permission window pops-up. e. In the Properties window, click once to highlight “Internet Protocol Version 4 (TCP/IPv4) and then click

Properties below.

f. Here you can select the “Use the following IP address:” radio button, and then set the “IP Address” to

192.168.2.2.

g. Click OK, then click Close and Close again.

Windows 2000

a. From the Windows desktop, right-click on “My

Network Places,” and select “Properties.”

b. In the Network and Dialup Connections

screen, right-click on “Local Area Connection” and select “Properties.”

c. In the Local Area Connection Properties

screen, select the “Internet Protocol (TCP/IP)” entry. Click “Properties.”

d. In the Internet Protocol (TCP/IP) Properties

screen, record the existing IP address. Then reset the IP address to 192.168.2.2.

Alternative Method for Setting Desired IP Parameters on FaxFinder Server

If the FaxFinder Server is on the same subnet as the Administration PC, you can set its IP parameters using the Multi-Tech Device Manager’s Auto-Discovery function (see the Device Manager software).

In Device Manager, go to Edit | Auto-Discover Devices. The Auto Discovery Monitor dialog box will

appear.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 28

Chapter 8 concerning installation of

Chapter 2: Installation

Double-click on the FaxFinder in the Auto Discovery Monitor dialog box and change the IP

Addresses.

If you know the correct User ID and Password, you can change the IP Address, Subnet Mask or

Gateway IP. Select the field you wish to change, enter the User ID and Password then click

Update.

If you click the Reset UID/PWD button, the telnet User ID and Password of the FaxFinder Server will

be reset to factory defaults (

admin/admin).

The Auto Discovery Monitor dialog box will be updated with the IP parameter information from the

Server. This can take up to 30 seconds.

The Host Name column will change to Waiting for update, and then back to FaxFinder once the

update is completed.

The FaxFinder server may need to be turned off and back on again for the IP address change to take

effect. If the IP address is being changed from a previously “discovered” FaxFinder, the old IP version will need to be deleted from the Device Manager by right-clicking on the old IP and selecting Delete. You may now Add Device or run the Auto-Discovery again.

Continue to step

2A.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 29

Chapter 2: Installation

2. Logging In

A. Bring up a Web browser on your pc. At the browser’s address line,

type the IP address of the FaxFinder:

either type http://192.168.2.1 and press Enter, or type the IP address you set using the Auto Discovery dialog box (the “Alternative Method...” above)

and press

B. The Login screen will appear.

Enter.

At this point you can be assured that the FaxFinder is connected to the network.

If the

Troubleshooting appendix.

C. At the Login screen, enter admin (all lower case) in the Username field. D. Enter admin (all lower case) in the Password field.

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 30

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Multitech Multi-Tech FaxFinder FF120, FaxFinder FF220, FaxFinder FF420, FaxFinder FF820 Administrator User Manual

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