Multitech MultiModem ZBA MT9234ZBA-USB-CDC User Manual
MultiModem® ZBA
MT9234ZBA-USB-CDC
User Guide
Revision
Date
Description
A
03/04/10
Initial release of MT9234ZBA-USB-CDC.
B
01/12/12
Removed references to product CD.
C
12/13/12
Updated RoHS and other regulatory information.
Country
By Email
By Phone
Europe, Middle East, Africa:
support@multitech.co.uk
(44) 118 959 7774
U.S., Canada, all others:
support@multitech.com
(800) 972-2439 or (763) 717-5863
MultiModem ZBA User Guide
MT9234ZBA-USB-CDC
S000473C Revision C
Copyright
All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from
Multi-Tech Systems, Inc.
Copyright © 2012 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any
implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right
to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any
person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product
documentation.
Record of Revisions
Trademarks
MultiModem, Multi-Tech, and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Other trademarks and
trade names mentioned in this publication belong to their respective owners.
Patents
This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567;
5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257;
5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448;
5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653;
D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274;7082106;7082141;7092406 . Other patents pending.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive, Mounds View, Minnesota 55112
Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874
www.multitech.com
Contacting Multi-Tech Support
Online Support Portal: https://support.multitech.com
In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web
portal allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your
most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much
more.
To create an account and submit a Support Case on the Portal, visit https://support.multitech.com.
Knowledge Base and Support Services: www.multitech.com/support.go
The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech
products. Visit our support area on the website for other support services.
Technical Support
U.S. office hours are 9am – 5pm, CST
Warranty
You can find warranty information at: http://www.multitech.com/warranty.go
MT9234ZBA-USB User Guide 2
Chapter 1 – Product Overview .................................................................................................................... 5
Feature Overview ........................................................................................................................................................ 5
Package Contents ....................................................................................................................................................... 5
Other Documentation.................................................................................................................................................... 5
Technical Specifications ........................................................................................................................................... 6
Chapter 2 – Installing the Modem .............................................................................................................. 7
Safety Warning Telecom ............................................................................................................................................ 7
Connecting the Modem to Your PC ......................................................................................................................... 7
Connecting the USB ..................................................................................................................................................... 7
Connecting the Line ...................................................................................................................................................... 8
Connecting a Phone ..................................................................................................................................................... 8
Installing the Modem Driver ...................................................................................................................................... 8
Manually Installing the MT9234ZBA-USB-CDC in Windows 7 .............................................................................. 8
Installing the Modem Driver for use with Windows Vista ...................................................................................... 13
Installing the Modem in Windows Server 2008, 2003 and XP ............................................................................. 14
Configuring the Country Where Modem is Used ................................................................................................ 18
Using the Global Wizard to Configure Your Modem .............................................................................................. 18
Using AT Commands to Configure Your Modem ................................................................................................... 18
Chapter 3 – Operating the Modem ........................................................................................................... 19
Front Panel Overview ............................................................................................................................................... 19
Connecting to the Internet ...................................................................................................................................... 19
Setting Up Remote-Node Client Program ............................................................................................................... 19
Chapter 4 – Remotely Configuring the Modem ...................................................................................... 20
Remotely Configuring the Modem ......................................................................................................................... 20
Changing Default Passwords and Escape Character ........................................................................................ 20
Changing the Setup Password .................................................................................................................................. 20
Changing the Remote Escape Character ................................................................................................................ 20
Chapter 5 – Troubleshooting .................................................................................................................... 21
None of the Indicators Light ....................................................................................................................................... 21
The Modem Does Not Respond to Commands ...................................................................................................... 21
The Modem Cannot Connect When Answering ..................................................................................................... 21
The Modem Doesn’t Work with Caller ID ................................................................................................................ 22
Fax and Data Software Can’t Run at the Same Time ........................................................................................... 22
The Modem Dials But Cannot Connect ................................................................................................................... 22
The Modem Disconnects While Online .................................................................................................................... 23
3 MT9234ZBA-USB User Guide
Contents
Appendix A – Regulatory Information ..................................................................................................... 24
FCC Part 68 Telecom ................................................................................................................................................ 24
FCC Part 15 Regulation............................................................................................................................................ 25
Canadian Limitations Notice ................................................................................................................................... 25
EMC Requirements for Industry Canada .............................................................................................................. 26
International Modem Restrictions .......................................................................................................................... 26
EMC, Safety, and R&TTE Directive Compliance .................................................................................................. 26
Thailand Approval ..................................................................................................................................................... 26
South African Notice ................................................................................................................................................ 27
Waste Electrical and Electronic Equipment Statement ..................................................................................... 27
WEEE Directive ........................................................................................................................................................... 27
Instructions for Disposal of WEEE by Users in the European Union .................................................................. 27
Restriction of the Use of Hazardous Substances (RoHS) ................................................................................. 28
REACH Statement ..................................................................................................................................................... 28
Information on HS/TS Substances According to Chinese Standards ............................................................. 29
Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................... 30
Appendix B – ASCII Conversion .............................................................................................................. 31
Index ............................................................................................................................................................ 33
MT9234ZBA-USB User Guide 4
Thank you for using the MultiModem ZBA-USB modem. Your MultiModem product data/fax modem supports
remote configuration and dial-up connections. It offers V.34/33.6K fax and Error Correction Mode that reduces fax
transmission time by more than half when compared to traditional fax modems. In addition, these modems are
globally approved for use in many countries around the world.
Feature Overview
● V.92/56K download speeds and 48K upload speeds when connecting with V.92 servers
● V.44 compression improves data throughput rates
● Class 1.0 and Class 2.1 faxing at speeds to V.34/33.6K bps (Super G3)
● Error Correction Mode (ECM) provides fast and reliable fax transmissions
● Windows Plug-and-Play operation
● Linux compatible
● U.S. Caller ID reporting
● Remote configuration for centralized setup and control
● Globally approved models for use in many countries worldwide
● Small footprint and stackable design
● Self-resetting lightning protection
● Flash memory for easy updates
● USB cable included
● Two-year warranty
Package Contents
The MultiModem USB package contains:
● A MultiModem data/fax modem
● A set of four self-adhesive plastic feet
● One USB cable
● One modular telephone cable
Other Documentation
The AT Commands for the MultiModem are described in a separate reference guide. You can find this guide on
the Multi-Tech website.
5 MT9234ZBA-USB User Guide
Chapter 1 – Product Overview
Trade Name
MultiModem® ZBA
Model Number
MT9234ZBA-USB
Server-to-Client Data Rates
V.90 speeds when accessing a V.90 or V.92 server (actual speed depends on server
capabilities and line conditions)
Client-to-Server Data Rates
Up to 50Kbps when accessing a V.92 server (actual speed depends on server capabilities
and line conditions); otherwise, the same as client-to client data lines.
Client-to-Client Data Rates
33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200,
4800, 2400, 1200, 0-300 bps
Fax Data Rates
33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200,
4800, 2400, 1200, 0-300 bps
Modem Compatibility
ITU-T V.92, V.90, V.34 enhanced, V.34, V.34bis, V.32, V.32bis, V.22; Bell 212A and 103;
ITU-T V.21, V.42, V.42bis, V.44
Fax Compatibility
ITU-T “Super” Group 3, Class 1.0, 2.0, 2.1, T.4, T.30, V.21, V.27ter, V.29, V.34, V.17; TIA/EIA
578 Class 1, 2, TR29.2
Error Correction
ITU-T V.42
Data Compression
ITU-T V.44 (4:1 throughput), V.42bis (4:1 throughput), MNP 5 (2:1 throughput)
Flow Control
XON/XOFF (software), RTS/CTS (hardware)
Intelligent Features
Plug and play; fully AT command compatible; autodial, redial, repeat dial; pulse or tone
dial; dial pauses; auto answer; caller ID; EIA extended automode; adaptive line probing;
automatic symbol and carrier frequency during start-up, retrain, and rate renegotiation;
DTMF detection; call status display, auto-parity and data rate selections; keyboardcontrolled modem options; non-volatile memory; on-screen displays for modem option
parameters; command lines of up to 40 characters each; remote configuration
Command Buffer
40 characters
Transmit Level
-12 dBm (Euro/NAM) – varies by country/region setting
Frequency Stability
±0.01%
Receiver Sensitivity
-43 dBm under worst-case conditions
AGC Dynamic Range
43 dB
Connectors
USB connector; two RJ-11 phone jacks
Cables
One RJ11 phone cable
One USB cable
Note: To reduce interference, shield cables connected to the computer.
Diagnostics
Power-on self test, local analog loop, local digital loop, remote digital loop.
Environmental
Temperature range 0°– 50° C (32°–120° F); humidity range 20–90% (non-condensing)
Dimensions
10.9 cm wide x 14.5 cm long x 2.5 cm high (4.3” x 5.7” x 1.10”)
Weight
227 g (8 oz)
Power
Typical Maximum
Measured Volts 4.96 4.94
Current (AMPS) 0.136 0.176
Watts 0.675 0.869
Limited Warranty
2 year
Technical Specifications
Your MultiModem ZBA-USB-CDC modem has the following specifications.
MT9234ZBA-USB User Guide 6
This chapter describes how to set up your Multi-Tech MultiModem product.
Safety Warning Telecom
● Use this product only with UL and cUL listed computers.
● To reduce the risk of fire, use only 26 AWG (.41 mm) or larger telephone wiring.
● Never install telephone wiring during a lightning storm.
● Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.
● Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the
network interface.
● Use caution when installing or modifying telephone lines.
● Avoid using a telephone during an electrical storm. There is a risk of electrical shock from lightning.
● Do not use a telephone in the vicinity of a gas leak.
● This product must be disconnected from the telephone network interface when servicing.
Connecting the Modem to Your PC
Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone line, and,
optionally, to your telephone.
Connecting the USB
Plug one end of the USB cable into the USB connector on the modem, and the other end into a USB port
connector on your computer.
7 MT9234ZBA-USB User Guide
Chapter 2 – Installing the Modem
Connecting the Line
Plug one end of the phone cable into the modem’s LINE jack and the other end into a phone line wall jack.
Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack or the
line cable into the PHONE jack.
Note: The Federal Communications Commission (FCC), and Industry Canada impose certain restrictions on
equipment connected to public telephone systems. See Appendix A for more information. .
Connecting a Phone
For voice-only calls, you can optionally plug a telephone into the modem’s PHONE jack.
Installing the Modem Driver
After the installation has been completed, you should test the operation of your new MT9234ZBA-USB by registering it. Key
in the URL given below and follow the on-line instructions:
http://www.multitech.com/en_US/TOOLS/Forms/register/warranty.asp
Manually Installing the MT9234ZBA-USB-CDC in Windows 7
After connecting your MT9234ZBA-USB-CDC to an available USB port, Windows 7 reports that the driver software was not
successfully installed. Windows 7 no longer uses the new device wizard for installations.
To manually point Windows 7 to the drivers needed:
1. Click the Windows Start button and select Control Panel from the options in the right-hand pane.
2. Left-click the Hardware and Sound link.
3. In the Devices and Printers group click Device Manager.
MT9234ZBA-USB User Guide 8
Chapter 2 – Installing the Modem
4. In the list of devices, find an item called MT9234ZBA-USB-CDC. Right-click on this item and select Update Driver
Software
.
9 MT9234ZBA-USB User Guide
Chapter 2 – Installing the Modem
5. Left-click the option Browse my computer for driver software.
6. Click Browse and navigate to the folder containing the appropriate drivers for your install (either 34-bit or 64-bit). Click
OK.
MT9234ZBA-USB User Guide 10
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