Multitech MultiModem iSMS SF100-G, MultiModem SF400-G, MultiModem SF800-G Administrator's Manual
MultiModem
®
iSMS
Intelligent SMS Server
Models: SF100-G
SF400-G
SF800-G
Administrator’s Guide
MultiModem® iSMS
Administrator’s Guide
Models: SF100, SF400, SF800
Part Number S000461D
Copyright © 2012
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc.
All rights reserved.
Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any
implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to
notify any person or organization of such revisions or changes.
Revision Date Description
A 08/21/09 Initial release of SF400 and 800.
B 09/02/10 Release of 1.44 version.
C 01/30/2012 Removed references to product CD.
D 08/9/2012 Updated web interface.
Trademarks
MultiModem is a trademark of Multi-Tech Systems, Inc. The Multi-Tech logo is a registered trademark of Multi-Tech Systems, Inc.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: 763-785-3500 or 800-328-9717
Fax: 763-785-9874
Internet Address: http://www.multitech.com
Contacting Multi-Tech Support
Online Support Portal
support.multitech.com
In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web portal
allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your most
complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more.
To create an account and submit a Support Case on the Portal, visit support.multitech.com
Knowledge Base and Support Services
www.multitech.com/en_US/SUPPORT
The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech
products. Visit our support area on the website for other support services.
Technical Support
Country By Email By Phone
Europe, Middle East, Africa: support@multitech.co.uk
U.S., Canada, all others: support@multitech.com
Warranty
Warranty and repair information for your product can be found at:
http://www.multitech.com/en_US/COMPANY/Policies/warranty/
(44) 118 959 7774
(800) 972-2439 or (763) 717-5863
MultiModem® iSMS Administrator’s Guide 2
Contents
Chapter 1 – Product Overview and Safety Information ................................................................................... 7
Safety Warnings ..................................................................................................................................................... 7
Ethernet Port Caution ................................................................................................................................................ 7
Handling Precautions ................................................................................................................................................. 7
Packaging Contents ................................................................................................................................................ 7
MultiModem iSMS Documentation ......................................................................................................................... 8
User Guides ................................................................................................................... ............................................. 8
AT Commands ............................................................................................................................................................ 8
Front and Back Panels ............................................................................................................................................. 8
Front Panel of model SF100 ....................................................................................................................................... 8
Front Panel of Models SF400 and SF800 .................................................................................................................... 9
Installing a SIM Card for Model SF100 ....................................................................................................................... 9
Installing a SIM Card for Models SF400 and SF800 .................................................................................................. 10
Modem Numbering .................................................................................................................................................. 11
Back Panels .............................................................................................................................................................. 11
Back Panel Connectors ............................................................................................................................................. 11
Panel Mounting (SF100) ........................................................................................................................................... 12
Rack or Wall Mounting (SF400/800) ........................................................................................................................ 13
Technical Specifications ........................................................................................................................................ 14
Chapter 2 – Setting up and using the iSMS ................................................................................................... 16
Setting Up Your MultiModem iSMS ....................................................................................................................... 16
SF100 Cabling ........................................................................................................................................................... 17
SF400/800 Cabling ................................................................................................................................................... 18
Establishing TCP/IP Communication ...................................................................................................................... 19
Setting a Fixed IP Address ........................................................................................................................................ 19
Obtaining and Activating a Wireless Account ........................................................................................................ 22
Service Provider Fees ............................................................................................................................................... 22
Directly Communicating with the Cellular Modem .................................................................................................. 22
Signal Strength ......................................................................................................................................................... 23
Using AT Commands to Check Network Registration and Roaming Status ............................................................. 23
Chapter 3 – iSMS Basics and the Setup Wizard ............................................................................................. 24
Starting the iSMS .................................................................................................................................................. 24
Open a Web Browser ............................................................................................................................................... 24
Login ......................................................................................................................................................................... 24
3 MultiModem® iSMS Administrator’s Guide
Contents
Web Interface Opens ............................................................................................................................................... 24
Navigating the Windows ....................................................................................................................................... 25
Menus ...................................................................................................................................................................... 25
Table of Menus and Sub-Menus .............................................................................................................................. 26
Saving System Configuration Changes ................................................................................................................... 27
Save & Restart Button under Menu Bar .................................................................................................................. 27
Using the Wizard Setup to Configure the MultiModem iSMS ................................................................................. 28
Opening the Wizard Setup Window ......................................................................................................................... 28
Saving System Settings ............................................................................................................................................. 29
Chapter 4 – Using the MultiModem iSMS Web Interface .............................................................................. 30
Administration ..................................................................................................................................................... 30
Administration > System Setup ................................................................................................................................ 30
Administration > SNTP Client ................................................................................................................................... 32
Administration > Administrative Access .................................................................................................................. 34
Administration > Admin Access > Allowed Networks .............................................................................................. 35
Administration > Remote Syslog .............................................................................................................................. 35
Administration > Tools ............................................................................................................................................. 36
Administration > Factory Defaults ........................................................................................................................... 37
Network Setup ..................................................................................................................................................... 38
Network Setup > IP Settings ..................................................................................................................................... 38
Network Setup > Cellular Modem ............................................................................................................................ 39
Save & Restart .......................................................................................................................................................... 41
SMS Services ........................................................................................................................................................ 42
SMS Services > Address Book ................................................................................................................................... 42
SMS Services > Groups ............................................................................................................................................. 44
SMS Services > International Number ..................................................................................................................... 45
SMS Services > Users ................................................................................................................................................ 45
SMS Services > SMS Settings .................................................................................................................................... 46
SMS Services > Send SMS ......................................................................................................................................... 47
SMS Services > SMS API ........................................................................................................................................... 50
SMS Services > Load Balancing ................................................................................................................................ 53
SMS Services > Inbox ................................................................................................................................................ 54
SMS Services > Outbox ............................................................................................................................................. 55
Triggers ................................................................................................................................................................ 56
Triggers > Authentic List ........................................................................................................................................... 56
Triggers > Broadcast Triggers ................................................................................................................................... 56
Triggers > Action Triggers ......................................................................................................................................... 58
Triggers > Pre-Configured SMS ................................................................................................................................ 60
MultiModem® iSMS Administrator’s Guide 4
Contents
Save & Restart .......................................................................................................................................................... 60
Utilities ................................................................................................................................................................. 61
Utilities > Backup...................................................................................................................................................... 61
Utilities > Firmware Upgrade ................................................................................................................................... 62
Import & Export Address Book .............................................................................................................................. 63
Import & Export Address Book > Import .................................................................................................................. 63
Import & Export Address Book > Export .................................................................................................................. 65
Statistics & Logs .................................................................................................................................................... 66
Statistics & Logs > System Information .................................................................................................................... 66
Statistics & Logs > SMS Statistics ............................................................................................................................. 67
Statistics & Logs > Load Balancing Statistics ............................................................................................................ 68
Statistics & Logs > Log Traces ................................................................................................................................... 69
Chapter 5 – Using the Non-Administrative User Interface ............................................................................ 70
Web Interface Available to Non-Administrative Users ........................................................................................... 70
How Non-Administrative Users Login ...................................................................................................................... 70
Chapter 6 – SMS Examples ........................................................................................................................... 72
Verifying the SIM Card is Installed and Activated .................................................................................................. 72
Creating a Broadcast Message for Future Use ........................................................................................................ 74
Appendix A – Application Programming Interface (API) ............................................................................... 75
Acronyms and Definitions ........................................................................................................................................ 75
SMS API ................................................................................................................................................................ 76
HTTP API ................................................................................................................................................................... 76
TCP API ..................................................................................................................................................................... 92
Receive SMS API ................................................................................................................................................... 96
Non Polling Mode Receive SMS API ......................................................................................................................... 96
HTTP Receive API – Non-Polling Mode .................................................................................................................... 97
TCP Receive API – Non-Polling Mode ..................................................................................................................... 101
Polling Mode Receive SMS API ............................................................................................................................... 106
Receive API – Polling Mode .................................................................................................................................... 107
Appendix B – Table of Commonly Supported Subnet Addresses ................................................................. 114
Appendix C – Antennas for the
RF Specifications ................................................................................................................................................. 118
MultiModem iSMS .................................................................................... 118
Antenna Specifications ....................................................................................................................................... 118
GSM/EGSM Antenna Requirements/Specifications ............................................................................................... 118
Antennas Available from Multi-Tech Systems, Inc. ................................................................................................ 118
PTCRB Requirements Note..................................................................................................................................... 118
FCC Requirements Note ......................................................................................................................................... 118
Appendix D – Waste Electrical and Electronic Equipment Directive (WEEE) ................................................ 119
Waste Electrical and Electronic Equipment (WEEE) Directive ............................................................................... 119
5 MultiModem® iSMS Administrator’s Guide
Contents
Appendix E – Time Zone Abbreviations ...................................................................................................... 120
Appendix F – End User License Agreement (EULA) ..................................................................................... 122
Appendix G – Regul
Restriction of the Use of Hazardous Substances (RoHS) ....................................................................................... 125
Information on HS/TS Substances According to Chinese Standards ...................................................................... 126
47 CFR Part 15 Regulation ................................................................................................................................... 127
atory Information ........................................................................................................ 125
Index ......................................................................................................................................................... 128
MultiModem® iSMS Administrator’s Guide 6
Chapter 1 – Product Overview and
Safety Information
The Multi-Tech iSMS is an intelligent Short Message Services (SMS) server that gives businesses the ability to broadcast
and receive SMS text messages. The ready-to-use solution plugs into the Ethernet network and connects to the wireless
network through an integrated quad-band GSM modem. Now anyone on the network can broadcast messages, which
allows organizations to reach clients, subscribers, members and prospects in real-time through SMS.
Safety Warnings
Ethernet Port Caution
The Ethernet port is not designed to be connected to a Public Switched Telecommunication Network (PSTN).
Handling Precautions
All devices must be handled with certain precautions to avoid damage due to the accumulation of static charge. Although
input protection circuitry has been incorporated into the devices to minimize the effect of this static build up, proper
precautions should be taken to avoid exposure to electrostatic discharge during handling and mounting.
Before servicing any part of the MultiModem iSMS system, read the instructions and cautions in this section. This
information explains how to work safely when servicing product. Observe the following safety precautions when setting
up the equipment:
● Follow all cautions, warnings, and instructions.
● Ensure that the voltages and frequency rating of the power receptacle match the electrical rating label on the
equipment.
● Never push or attach objects of any kind through openings inside the equipment. Object may touch dangerous
voltage points or short components, resulting in fire or electric shock.
Caution: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antenna and the body of
the user or nearby persons. The modem is not designed for, nor intended to be, used in applications within 20 cm (8
inches) of the body of the user.
Packaging Contents
The following items are included in the package for the MultiModem iSMS product.
• One MultiModem iSMS
• For model SF100, a power supply (SF100) -or-
• For models SF400 and SF800, a power cord
• RJ-45 Ethernet cable
• Cellular antenna (not included with all models)
If any item is missing or damaged, contact Multi-Tech Systems, Inc.
7 MultiModem® iSMS Administrator’s Guide
Chapter 1 – Product Overview and Safety Information
MultiModem iSMS Documentation
User Guides
All product documentation is available on the Multi-Tech website: http://www.multitech.com/man.go
AT Commands
The AT commands used to configure this product are described in a reference guide. You can find this guide, “GPRS AT
Commands Reference Guide” on the Multi-Tech website. Document part numbers include: S000463 and S000293.
Front and Back Panels
Front Panel of model SF100
Front Panel LEDs of Model SF100
LED Description
Power Lights when power is being supplied to the MultiModem iSMS.
Status When functioning normally, the LED blinks. The LED is a solid light when the unit is booting up,
saving the configuration, restarting, or updating the firmware.
LAN
10/100
LAN
LNK / ACT
Modem TD TRANSMIT DATA. This LED blinks when the modem is transmitting data to your wireless
Lights when a successful connection to the 100BaseT LAN is established. Off when connected at
10BaseT.
Lights when the LAN port has a valid Ethernet connection.
Blinks when it is receiving or transmitting data.
carrier.
RD RECEIVE DATA. This LED blinks when the modem is receiving data from your wireless
carrier.
CD CARRIER DETECT. This LED lights when the modem detects a valid carrier signal from a
wireless carrier.
TR (DATA) TERMINAL READY. This LED lights when the modem is trying to establish a
wireless connection.
LS LINK STATUS. This LED flashes once every 3 seconds when network registration is
successful. This LED is on constant if the network registration is invalid, if a network signal
is not detected or if a SIM card is not installed in the modem.
Signal Indicates the wireless signal strength. See the Signal Strength section in this chapter.
SIM Location of the SIM card.
MultiModem® iSMS Administrator’s Guide 8
Chapter 1 – Product Overview and Safety Information
Front Panel of Models SF400 and SF800
Front Panel LEDs of Models SF400 and SF800
LED Description
Power Lights when power is being supplied to the MultiModem iSMS.
Status When functioning normally, the LED blinks. The LED is a solid light when the MultiModem iSMS is
booting up, saving the configuration, restarting, or updating the firmware.
Ethernet
100
Ethernet
LNK
Modem n TD TRANSMIT DATA. This LED blinks when the modem is transmitting data to your wireless
Lights when a successful connection to the 100BaseT LAN is established. Off when connected at
10BaseT.
Lights when the LAN port has a valid Ethernet connection.
Blinks when it is receiving or transmitting data.
carrier.
RD RECEIVE DATA. This LED blinks when the modem is receiving data from your wireless
carrier.
CD CARRIER DETECT. This LED lights when the modem detects a valid carrier signal from a
wireless carrier.
LS LINK STATUS. This LED flashes once every 3 seconds when network registration is
successful. This LED is on constant if the network registration is invalid, if a network signal
is not detected or if a SIM card is not installed in the modem.
Installing a SIM Card for Model SF100
A SIM (Subscriber Identity Module) card is required in order for the MultiModem iSMS to operate on a GPRS network. To
install the SIM card:
1. Remove power from the unit.
2. Use a small screwdriver to remove the screw closest to the outside edge of the MultiModem iSMS. Then swing the
SIM slot cover up and over to the left.
3. Insert the SIM card into the SIM card slot. The following graphic shows a partial front panel illustrating the correct
SIM card orientation.
4. Swing the cover back to its original placement and replace the screw.
5. Reattach the power supply.
9 MultiModem® iSMS Administrator’s Guide
Chapter 1 – Product Overview and Safety Information
Installing a SIM Card for Models SF400 and SF800
SIM (Subscriber Identity Module) cards are required for the MultiModem iSMS to operate on a GPRS network. This
section describes how to install the SIM card.
Before You Begin
Perform the procedure that follows—removal of chassis cover—only at an ESD workstation using an antistatic wrist strap.
If such a station is not available, you can provide some ESD protection by wearing an antistatic wrist strap and attaching it
to a metal ground screw (lug) next to power switch of MultiModem iSMS chassis.
1. Power off the unit and unplug the power cord.
2. Do not remove protective power supply cover. Harmful voltages may be exposed if cover is removed, and can lead to
electrical shock and or death.
Electrostatic discharge (ESD) is the release of stored static electricity that can damage electrical circuitry or components
.
Static electricity is often stored in your body, and discharged when you contact an object of a different potential.
3. Use a small screwdriver to remove the six (6) screws on the back of the MultiModem iSMS. The figure that follows
uses red circles to indicate the location of these screws.
4. Lift the top cover from the back of the unit and then slide towards the front to remove.
5. Insert the SIM cards into the SIM card slots on the internal wireless modems. Each modem has a graphic line
depicting the correct SIM card orientation.
6. The figure that follows uses two red boxes to indicate the location of these receptacles. Note that the SF800 model is
used in the figure.
7. To re-attach the cover, tilt the cover up and align the “teeth” with the gaps between those on the bottom of the
chassis. The illustration uses red arrows to indicate the locations to align.
8. Rotate the cover down and push it toward the rear of the unit until it is flush.
9. Insert the six (6) screws back in to the unit and tighten.
MultiModem® iSMS Administrator’s Guide 10
Chapter 1 – Product Overview and Safety Information
Modem Numbering
In the Web interface, the modem tabs correspond to internal modems and use the numbering scheme shown in the
illustration that follows. The row of LEDs shows where the front of the unit is. Disable unpopulated modems as described
in Network Setup.
Back Panels
SF100
SF400/800
Back Panel Connectors
Connector Description
GSM Antenna
Connector (s):
1 for the SF100;
1 – 4 for the SF400;
1 – 8 for the SF800
Ethernet
(LAN for the SF100)
+9V to 32VDC [SF100 only] The SF100 power source can range from 9 volts to 32VDC.
Power Receptacle [SF400/800 only] Connection for standard power cord (provided).
COMMAND [SF400/800 only] A DE9 port for direct command access to the SF400/800.
SMA (female) antenna connector for a cellular antenna.
Note: One antenna must be attached for each internal modem in order for them to be
operational.
The LAN (SF100) / Ethernet (SF400/800) port connects the MultiModem iSMS to your
Ethernet network-connected PC.
Reset The Reset button resets the unit to factory settings, which includes deleting any existing
Address Book entries, SMS User account entries and any sent or received SMS history.
This Reset is the same as performing the MultiModem iSMS Factory Defaults option found
in the Administration menu. Press and hold the Reset button until the Status LED turns
off, and then release it. Do not press this button unless you want to restore all settings.
11 MultiModem® iSMS Administrator’s Guide
Chapter 1 – Product Overview and Safety Information
Panel Mounting (SF100)
You can mount the SF100 model using screws spaced according to the measurement shown in the illustration that
follows.
Note: Use either #6 or #8 pan head screws for all four mount locations.
MultiModem® iSMS Administrator’s Guide 12
Chapter 1 – Product Overview and Safety Information
Rack or Wall Mounting (SF400/800)
The MultiModem SF400/800 units can be rack (or wall) mounted with screws using the mounting brackets.
Rack Mounting
Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as
defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other
equipment directly on top of the unit. If installing the unit in a closed or multi-unit enclosure, ensure adequate airflow
within the rack so that the maximum recommended ambient temperature (50° C) is not exceeded. Ensure that the unit is
properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. If a power strip
is used, ensure that the power strip provides adequate grounding of the attached apparatus.
When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous condition. The
rack used must safely support the combined weight of all the equipment it supports.
Ensure that the mains supply circuit is capable of handling the load of the equipment. See the power label on the
equipment for load requirements.
Ensure that only properly qualified service personnel install this equipment. Only connect like circuits - connect SELV
(Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications Network) circuits to TN circuits.
Note: The ambient temperature of the rack interior must not exceed 50° Celsius.
19-Inch Rack Enclosure Mounting Procedure
Two people may need to work together to attach the MultiModem iSMS to the rail of an EIA 19-inch rack. These people
must attach the brackets to the MultiModem iSMS chassis with the screws provided, as shown in the figure above, and
then secure unit to rack rails by the brackets.
Because equipment racks vary, screws for rack-rail mounting are not provided. Follow the instructions of the rack
manufacturer and use screws that fit.
1. Position the right rack-mounting bracket on the MultiModem iSMS using the two vertical mounting screw holes.
2. Secure the bracket to the MultiModem iSMS using the two screws provided.
3. Position the left rack-mounting bracket on the MultiModem iSMS using the two vertical mounting screw holes.
4. Secure the bracket to the MultiModem iSMS using the two screws provided.
5. Remove feet (4) from the MultiModem iSMS unit.
6. Mount the MultiModem iSMS in the rack enclosure per the rack manufacture’s mounting procedure.
13 MultiModem® iSMS Administrator’s Guide
Chapter 1 – Product Overview and Safety Information
Technical Specifications
Specifications SF100 SF400/800
Hardware Interfaces Network: 1 Ethernet 10/100BaseT
Network: 1 Ethernet 10/100BaseT
Wireless Modems 1 Quad Band GSM
850/900/1800/1900 MHz
Dimensions
Weight
Operating
Temperature
Humidity
Hardware
Connectors
Power* External power supply
6.4” w x 1.2” h x 6” d
(16.3 cm x 3.0 cm x 15.2 cm)
1.25 lbs.
(.56 kg)
+32o to +120o F (0o to +50oC)
Note: UL listed @ +40o C (limited by power supply)
20–90% non-condensing 20–90% non-condensing
SIM connector: Standard 3V
Antenna: RF 50 ohm SMA (female)
Network: RJ-45 (female)
Input: 100-240Vac, 0.5A 50-60 Hz
Output: 9VDC, 1.7A
Power consumption
Console: 1 serial RS-232
4 or 8 Quad Band GSM
850/900/1800/1900 MHz
17.4” w x 1.75” h x 8.5” d
(44.2 cm x 4.5 cm x 21.6 cm)
SF400: 7.75 lbs. (3.52 kg)
SF800: 8.00 lbs. (3.64 kg)
+32o to +120o F (0o to +50o C)
SIM connector: Standard 3V
Antenna: RF 50 ohm SMA (female)
Network: RJ-45 (female)
Console: DE9 (female)
Power supply – (universal input)
Input: 100-240Vac, 1.8 – 1.0 A 50/60 Hz
SF400 / SF800:
Input 120Vac Typical Maximum
Certifications and
Approvals
Maximum consumption is 0.95A at 9V
Input 9v Typical Maximum Peak
Current (A) 0.564 0.712 1.600
Watts 5.0 6.2
Input 20v Typical Maximum Peak
Current (A) 0.276 0.330 0.700
Watts 5.5 6.6
Input 32v Typical Maximum Peak
Current (A) 0.191 0.225 0.625
Watts 6.1 7.2
CE Mark; R&TTE
EMC compliance:
FCC Part 15 Class A; EN 55022 Class A;
EN 55024; ACIF S042.1; ACIF S042.3
Radio compliance:
FCC Part 22, 24
EN 301 489-1; EN 301489-7;
EN 301 511
Current (Amps) 0.078/0.126 0.105/0.150
Watts 9.20/15.04 12.44/17.94
Input 220Vac Typical Maximum
Current (Amps) 0.068/0.124 0.085/0.140
Watts 14.96/27.30 18.73/30.84
CE Mark; R&TTE
EMC compliance:
FCC Part 15 Class A; EN 55022 Class A;
EN 55024; ACIF S042.1; ACIF S042.3
Radio compliance:
FCC Part 22, 24
EN 301 489-1; EN 301489-7;
EN 301 511
RSS 132, 133, 102
MultiModem® iSMS Administrator’s Guide 14
RSS 132, 133, 102
Chapter 1 – Product Overview and Safety Information
Specifications SF100 SF400/800
Safety:
Safety:
cUL 60950-1; UL 60950-1;
IEC 60950-1; AS/NZS 60950
Network compliance:
PTCRB, GCF
cUL 60950-1; UL 60950-1;
IEC 60950-1; AS/NZS 60950
Network compliance:
PTCRB, GCF
Warranty 2 years 2 years
* Multi-Tech Systems, Inc. recommends that you incorporate a 10% buffer into your power source when determining
product load.
15 MultiModem® iSMS Administrator’s Guide
Chapter 2 – Setting up and using the
iSMS
Setting Up Your MultiModem iSMS
New MultiModem iSMS units are preconfigured with an IP address of 192.168.2.1 and a 24 bit subnet mask
(255.255.255.000).
Before connecting your new MultiModem iSMS to your network and powering it up, identify the existing IP network
numbering scheme of the target network. If the target network already implements a 192.168.2.xxx class C network, the
unit's host IP address of 192.168.2.1 may conflict with an existing computer or device on the network. Additionally,
advanced network configurations may block IP packets not of the current scheme. For example, if the current network
configuration is 10.1.x.x/16, any IP packets not of this subnet are blocked.
If either is the case, temporarily isolate a workstation and the new MultiModem iSMS from the target network. Connect
the Ethernet interface of the workstation directly to the Ethernet interface of the MultiModem iSMS. After configuring
the MultiModem iSMS with appropriate IP network parameters (IP address, subnet mask, default gateway and DNS), you
can connect the MultiModem iSMS to the target network.
Note: Be sure to perform a "Save to Flash" before powering off the unit, if you are physically moving the unit to a new
location.
The MultiModem iSMS LAN connection is a full duplex, auto negotiating 10/100 MHz, auto polarity sensing Ethernet
interface. You can use a traditional straight through RJ-45 Ethernet cable or a cross-over RJ-45 Ethernet cable when
connecting to an Ethernet port on a hub or switch or when connecting directly to the Ethernet interface of a workstation.
The LAN connection of the MultiModem iSMS does not
need to be disabled on the equipment/port that the MultiModem iSMS is connected to.
You must cable and then configure your device:
● Basic cabling and TCP/IP directions are included in this chapter.
● Chapter 3 describes basic configurations.
● Chapter 4 describes advanced configurations.
support POE (Power over Ethernet) or 1GHz. These features may
MultiModem® iSMS Administrator’s Guide 16
Chapter 2 – Getting Started
SF100 Cabling
1. Plug one end of a RJ-45 cable into the LAN port on the MultiModem iSMS and the other end into your network or
workstation interface.
2. Attach the cellular antenna.
3. Connect the provided power supply cable to the 9 volt power port on the back of the MultiModem iSMS, and plug
the other end into an AC power outlet.
About 30 seconds after you apply power, the unit’s front panel Status and LAN LEDs report normally. For more
information about the LEDs, see Chapter 1.
Antenna Notes:
● Be sure to locate this appliance where there is wireless coverage.
● The antenna must be attached for the MultiModem iSMS to operate.
● Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antennas and the body of the
user or nearby persons. The product is not designed for, nor intended to be, used in applications within 20 cm (8
inches) of the body of the user.
17 MultiModem® iSMS Administrator’s Guide
Chapter 2 – Getting Started
SF400/800 Cabling
1. Plug one end of a RJ-45 cable into the LAN port on the MultiModem iSMS and the other end into your network or
workstation interface.
2. Attach the cellular antennas.
3. Connect the provided power supply cable to the 9 volt power port on the back of the MultiModem iSMS, and plug
the other end into an AC power outlet. The unit’s front panel Status and LAN LEDs report normally approximately 30
seconds after power is applied. Refer to Chapter 1, Front Panel LEDs.
Antenna Notes:
● Be sure to locate this appliance where there is wireless coverage.
● The antenna must be attached in order for the MultiModem iSMS to be operational.
● Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antennas and the body of the
user or nearby persons. The product is not designed for, nor intended to be, used in applications within 20 cm (8
inches) of the body of the user.
MultiModem® iSMS Administrator’s Guide 18
Chapter 2 – Getting Started
Establishing TCP/IP Communication
Use an IP enabled workstation with an Internet browser to setup and manage the MultiModem iSMS.
Your workstation needs to be configured with a 192.168.2.x IP address and subnet mask of 255.255.255.000, to be able to
communicate with a new (or factory defaulted) MultiModem iSMS (where x is not the number 0, 1, or 255, nor any other
host number that may already be in use by another computer or device on the 192.168.2.x subnet).
Note: When configuring your workstation with a 192.168.2.x IP address (either as an alias address or as the primary fixed
address) and when the workstation is not separated by a router or firewall from the MultiModem iSMS (that is, the units
are on the same local network), the workstation does not need to be configured with a default gateway address (default
route).
This section describes how to setup a Windows XP workstation so it can communicate with the MultiModem iSMS.
Setting a Fixed IP Address
1. Make the MultiModem iSMS connections.
2. From the Start menu, select Settings then Control Panel.
3. In the control panel, double-click Network Connections. The Network Connections window opens.
4. Right click the Local Area Connection icon and select Properties from the drop down list.
19 MultiModem® iSMS Administrator’s Guide
Chapter 2 – Getting Started
5. The Local Area Connection Properties dialog box opens.
6. Select Internet Protocol (TCP/IP).
7. Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens.
MultiModem® iSMS Administrator’s Guide 20
Chapter 2 – Getting Started
Note: If this window opens and displays your current IP configuration, record this information. This information can help
you restore the workstation’s original settings after you finish configuring the MultiModem iSMS is configured.
8. To set a Fixed IP Address for the workstation, use the following IP address.
a. Enter the workstation IP address. Example: 192.168.2.x.
Note: The x in the address cannot be the number 0, 1, 255 or any number already in use by a computer or device
on this network.
9. Enter the workstation Subnet mask 255.255.255.0
10. Enter the workstation Default gateway. This can be left blank when the MultiModem iSMS is on the same network
and subnet.
Note: The workstation settings must be in the same subnet range as the MultiModem iSMS.
The factory default settings for the MultiModem iSMS are:
IP Address: 192.168.2.1
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.2
11. Use the following DNS server addresses.
a. For initial communication with the MultiModem iSMS, DNS information is not needed. These settings can be left
as is.
12. Click OK.
13. To close the Local Area Properties window, click OK.
14. Close the Control Panel.
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Chapter 2 – Getting Started
Obtaining and Activating a Wireless Account
Before you can use the cellular feature:
● Obtain a GSM wireless account with an activated SIM card capable of sending SMS text messages through your
service provider.
● Install the SIM into the MultiModem iSMS.
● Activate your account. For further information, find the wireless activation notice on the Multi-Tech website. Follow
the directions on the website to complete the activation of your account.
Service Provider Fees
Your service provider charges you for data usage. Your provider can tell you what these fees are.
You can use your MultiModem iSMS to send a large number of SMS messages very quickly. As such, have a contract that
accounts for the numbers of messages you are likely to send. Multi-Tech is not responsible for any charges relating to
your cellular bill.
Directly Communicating with the Cellular Modem
You may want to communicate directly to the cellular modem to verify network registration, and to troubleshoot your
connection. To do this, open a Telnet connection to the MultiModem iSMS, specifying port 5000.
This provides AT command line access to the first GPRS modem in the MultiModem iSMS.
To determine cellular connection status, use the AT commands. For more information about these commands, see the
GPRS AT Commands Reference Guide.
Note: If your SIM card is locked, you cannot send SMS messages.
MultiModem® iSMS Administrator’s Guide 22
Chapter 2 – Getting Started
Signal Strength
Signal Strength Command
To View Strength
For the SF400/800 models without signal LEDs, signal strength can be determined by using the following AT command:
AT+CSQ. This command is the default setting on the Network Setup > Cellular Modem window. This works for the SF100
as well.
AT Command Response Example
+CSQ: xx (For xx, see the values chart below)
Signal Strength Reference Table
The following table lists the meaning of the xx values in the signal strength response and explains how they correspond to
the number of LEDs lit for signal strength.
AT+CSQ Values Signal Strength SF100 Signal LED Bars
0 to 6 Very weak signal No LEDs lit
7 to 14 Weak signal 1 Bar LED is lit
15 to 23 Stronger signal 1 Bar and 2 Bar LEDs are lit
24 to 31 Strongest signal 1 Bar, 2 Bar, 3 Bar LEDs are lit
99 Signal not detectable No LEDs lit
SF100 Signal Strength LEDs
Using AT Commands to Check Network Registration and Roaming Status
Use this command to verify that the cellular modem has been registered on a wireless network.
1. In the command window, type AT+CREG?
2. The modem responds in one of the following ways:
Network Registration Verification
Value Network Registration Status
+CREG: 0,0 The modem is not registered on any network
+CREG: 0,1 The modem is registered on the home network
+CREG: 0,5 The modem is registered on a network and it is roaming
Note: If the modem indicates that it is not registered, verify the signal strength to determine if the problem is the
strength of the received signal.
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Chapter 3 – iSMS Basics and the Setup
Wizard
Starting the iSMS
Open a Web Browser
1. Be sure that the MultiModem iSMS is cabled and that the power is connected as shown in Chapter 2.
2. Then open a Web browser.
3. Type the IP address of your MultiModem iSMS in the address/location area of your browser: http://192.168.2.1
4. Press Enter.
Login
The Login window for the MultiModem iSMS Web Interface displays. The appearance of the Login window proves that a
TCP/IP communication path (network connection) has been established between your workstation's browser and the
MultiModem iSMS SMS Server.
1. Type admin (admin is the default user name) in the user name box.
2. Type admin (admin is the default password) in the password box.
3. Click Login.
Note: The User Name and Password entries are case-sensitive (both must be typed in lower-case). The password can be
up to 12 characters. Later, you change the password from the default (admin) to something else. If Windows displays the
AutoComplete window, you may want to click No to tell the browser to not remember the password for security reasons.
Password Caution: Use a safe password. Your first name spelled backwards is not a sufficiently safe password; a password
such as xfT35$4 is better. It is recommended that you change the default password. Create your own password.
Web Interface Opens
This is the Home window of the Web management interface from which you can access all setup functions.
Note: Only the top portion of the Home window is shown here.
MultiModem® iSMS Administrator’s Guide 24
Chapter 3 – iSMS Basics and Setup Wizard
w
Navigating the Windows
Before using the Web interface, you may find the following information about navigating through the windows and the
structuring of the menus helpful.
Menu
Bar
Sub
Menu
Other
Options
Windo
Name
Input
Area
Menus
Each menu bar selection has its own sub-menu, which displays on the left side of the window.
When you click one of the main menu choices, the first window listed in the sub-menu displays. Choose other sub-menu
options/windows by clicking on its name. The following is an example of the Administration sub-menu.
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Table of Menus and Sub-Menus
Administration
System Setup – Set up the SMTP server for e-mail notifications, the names of individuals who receive notifications, and
the email ID for the notifications FROM line.
SNTP Client – Set up the synchronization of the MultiModem iSMS clock to real time.
Admin Access – Set up the administrator's password and set an automatic inactivity disconnection interval.
Allowed Networks – Set the networks to be allowed access to the MultiModem iSMS unit.
Remote Syslog – Configure the Remote Syslog status and server's IP. The default is Disabled.
Tools – Reset the cellular modem, Cancel pending Send jobs.
Factory Defaults – Reset all parameters to the original factory defaults.
Network Setup
IP Settings – Specify your LAN settings.
Cellular Modem – Configure the cellular modem, and TCP access to the modem.
SMS Services
Address Book – Manually input names and phone numbers into the phone book.
Groups – Create groups of names with their phone numbers.
International Number – Enable or disable international numbers.
Users – Set up users and their passwords.
SMS Settings – Define default encoding type and periodic network re-registration.
Send SMS – Send SMS messages by manually entering the message or using a message from the Preconfigured SMS list.
SMS API – This page is divided into two sections: Send API and Receive API.
Load Balancing – Configure multiple units to share traffic load.
Inbox – View messages received.
Outbox – View messages sent.
Triggers
Authentic List – A list of cellular phone numbers (mobile endpoints), derived from the address book, that are allowed to
trigger a broadcast.
Broadcast Triggers – Configure trigger (codes or words) and broadcast messages.
Action Triggers – Create the triggers (codes or words) that dynamically configures (manages) certain databases via SMS.
Pre-Configured SMS – Write and save pre-configured messages.
Utilities
Backup – Save MultiModem iSMS settings to a backup file.
Firmware Upgrade – Get Web Management firmware upgrade files from Multi-Tech Systems, Inc.
Import & Export Address Book
Import Address Book – Import a CSV formatted address book that you want to use to set up your MultiModem iSMS.
Export Address Book – Export the contents of the MultiModem iSMS Address Book into a CSV formatted file.
Statistics & Logs
System Information – View product model number, firmware version, MAC Address, number of Address Book entries
and live system details.
SMS Statistics
View SMS Statistics: Signal strength, number of messages in the inbox, number of message in the outbox, and number of
messages sent.
View Triggers Statistics: Number of broadcast triggers received, number of action triggers received, and number of
broadcast triggers configured.
Load Balancing Statistics – View statistics for the unit if load balancing is used.
Log Traces
View SMS Logs: SMS Sent Log, SMS Received Log, SMS Failure Log, SMS Live Log.
View Sent API Logs: Send API Status Log, Send API Failure Log, Send HTTP API Live Log, Send TCP API Live Log.
View Receive API Logs: Receive API Live Log and Receive API Failure Log.
View Load Balance Logs
View System Logs: A log of all Web access attempts.
MultiModem® iSMS Administrator’s Guide 26
Chapter 3 – iSMS Basics and Setup Wizard
Saving System Configuration Changes
There are two types of save functions within the WEB Management menu system.
The first is a 'per feature' (per menu) save button. Most changes made per menu take effect immediately when you use
this save function. However, some changes require a system restart. These are found individually in the Sub Menu input
areas.
The second type is a system wide save function called "Save to Flash". Non-default parameters, that is, parameter
changes specific to your needs, are lost when the system restarts if you have not saved your changes to flash memory.
After you set up the MultiModem iSMS system, make sure your selections are permanently saved.
Save & Restart Button under Menu Bar
Save to Flash Memory
This is a system wide save function.
Upon system start up, system parameters are taken the unit's Flash Memory. After configuring the unit to meet your
needs, perform the "Save to Flash" function before you restart the unit.
Additionally, your changes to the Address Book, Groups, the User accounts, and Triggers (all living databases) take effect
immediately. However, the changes are lost when the system restarts if the Save to Flash is not performed before the
restart.
Save
Click Save to save your system settings to the flash memory.
Restart
This is optional. You do not have to restart the MultiModem iSMS after saving to the flash memory.
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Chapter 3 – iSMS Basics and the Setup Wizard
Using the Wizard Setup to Configure the MultiModem iSMS
The Wizard Setup lets you conveniently enter the minimal setup requirements for a user based (web browser) Send SMS
environment. The information you enter here carries over to other windows that require similar information.
Note: For new units (units defaulted to factory settings), Received SMS is handled by the Receive API Polling feature. You
can use the Web Management interface to set up additional features and functions.
Opening the Wizard Setup Window
To open the Wizard Setup:
1. Log in.
2. Click Wizard Setup located under the menu bar.
3. In the LAN group, enter the desired LAN settings. Currently saved LAN settings are displayed.
● IP Address – Enter the new IP address the MultiModem iSMS needs to use.
● Subnet Mask – Enter the subnet mask value to be used.
● Default Gateway – Enter the IP address of your network's internet router or gateway.
● Primary DNS – Enter the IP address of your network’s primary DNS server.
● Secondary DNS – Enter a secondary DNS IP Address (if any).
● Save – Click Save.
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Chapter 3 – iSMS Basics and Setup Wizard
4. In the Admin Password group, change the password. Change the password immediately after initial installation and
also change it regularly thereafter for security purposes.
● Old Password – Enter the existing password (factory default is admin).
● New Password – Enter new password.
● Confirmation – Confirm your new password by re-entering it into this field.
Note: You might want to record the new password for future reference.
5. In the Import Address Book group, click Import. The Import Address Book window displays.
Use this window to upload a database of mobile endpoint contacts. Each contact entry in the CSV (comma separated
values) formatted file is to have 4 values in this order: firstname, lastname, description, phonenumber.
a. To browse for the address file you want to use, click Browse and navigate to the area where your file is located.
6. Click Upload.
Saving System Settings
When you finish entering MultiModem iSMS settings and configuration data, go to the Save & Restart menu and save the
settings to flash memory.
Doing so saves the new settings in the flash prom and prevents the settings from getting lost at the next power up.
To save:
1. Click Save to save your system settings to the flash memory.
2. To restart the MultiModem iSMS, click Restart. This step is optional.
29 MultiModem® iSMS Administrator’s Guide
Chapter 4 – Using the MultiModem
iSMS Web Interface
You can use the Web-based configuration and management interface to set up SMS features and parameters. This
chapter describes the Web interface.
Note: The antenna must be attached so the MultiModem iSMS can operate.
IMPORTANT Note About Saving your Settings to Flash Memory
When you have completed your MultiModem iSMS settings, you must go to the Save & Restart menu located at the
top of the window under the menu bar. Then click the Save to Flash save button. This saves all your system settings
to flash memory and prevents them from being lost after a system restart.
Administration
Administration > System Setup
On the System Setup window, you can set up the e-mail address of the administrator to whom e-mails are sent for event
notification. You must enter the e-mail address in proper "user@domain" format.
Configuring E-Mail Notification
E-mail notification is delivered through the Ethernet network with an Internet connection, not through the wireless
cellular connection.
MultiModem® iSMS Administrator’s Guide 30
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