Multitech MultiModem MT9234ZPX-PCIE, MultiModem MT9234ZPX-PCIE-NV, MultiModem MT9234ZPX-UPCI-NV, MultiModem MT9234ZPX-UPCI User Manual

MultiModem® ZPX

V.92 Internal Modem

MT9234ZPX-UPCI

MT9234ZPX-UPCI-NV

MT9234ZPX-PCIE

MT9234ZPX-PCIE-NV

User Guide

MultiModem ZPX User Guide

MT9234ZPX-UPCI

MT9234ZPX-UPCI-NV

MT9234ZPX-PCIE

MT9234ZPX-PCIE-NV

P/N S000414A, Revision A

All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc.

Copyright © 2008 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from
time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or or­ganization of such revisions or changes. Check Multi- Tech’s Web site for current versions of our product
documentation.

Revision

Revision Date Description

A 01/16/08 Initial Release.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.
Microsoft, Windows 2000, 2003, XP, and Vista are registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.

Patents

This device covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;
5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589;
5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586;
5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616;
5,453,986; 5,452,289; 5,450,425; D353, 598; 5,355,36 5; 5,309,562; 5,301,274;
Oth e r Patents Pending

7082106;7082141;7092406.

World Headquarters

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]

Technical Support

Country By Email By Phone

Europe, Middle East, Africa: [e-mail] +(44) 118 959 7774
U.S., Canada, all others: [e-mail] [phone] or [phone]

Internet Address: http://www.multitech.com

2 Multi-Tech Systems, Inc. MT9234ZPX User Guide

Contents

Contents

CHAPTER 1: DESCRIPTION AND SPECIFICATIONS ..............................................5

Product Description ............................................................................................................................................5

Features..........................................................................................................................................................5

AT Command Info...............................................................................................................................................6

Package Contents ..............................................................................................................................................6

Technical Specifications.....................................................................................................................................6

CHAPTER 2: INSTALLATION....................................................................................... 8

General Safety................................................................................................................. ...................................8

Install your MultiModem......................................................................................................................................8

Make the External Connections..........................................................................................................................9

Line Connection..................................................................................................................................................9

Phone Connection (Optional) .............................................................................................................................9

Microphone/Headphone Connection (Optional).................................................................................................9

Sound Card and Speaker Connections (If you have the Voice Option) .........................................................9

Driver Installation Windows XP/2003/2000 ......................................................................................................10

Preliminaries .................................................................................................................................................15

Installation of the Single-port UART PCI Card..............................................................................................15

Installation of the Communications Port .......................................................................................................16

Installation of the Modem..............................................................................................................................17

Configure the Modem for Your Country or Region...........................................................................................18

Using the Global Wizard to Configure Your Modem.....................................................................................18

Using AT Commands to Configure Your Modem .........................................................................................18

CHAPTER 3: REMOTE CONFIGURATION............................................................... 19

Basic Procedure ...............................................................................................................................................19

Setup.............................................................................................................................................................19

To Change the Setup Password...................................................................................................................19

To Change the Remote Escape Character...................................................................................................20

CHAPTER 4: TROUBLESHOOTING.......................................................................... 21

The Modem Does Not Respond to Commands................................................................................................21

The Modem Cannot Connect When Dialing.....................................................................................................22

The Modem Disconnects While Online ............................................................................................................23

The Modem Cannot Connect When Answering...............................................................................................23

File Transfer Is Slower Than It Should Be........................................................................................................23

Data Is Being Lost ............................................................................................................................................24

There Are Garbage Characters on the Monitor................................................................................................24

The Modem Doesn’t Work with Caller ID .........................................................................................................24

Fax and Data Software Can’t Run at the Same Time ......................................................................................24

The Voice Functions Don’t Work......................................................................................................................24

Voice Mail Test .................................................................................................................................................24

Loopback Test..................................................................................................................................................25

Speakerphone Test (with voice option)............................................................................................................25

CHAPTER 5: WARRANTY & REPAIRS POLICIES................................................. 26

Multi-Tech Warranty Statement....................................................................................................................26

Repair Procedures for U.S. and Canadian Customers.................................................................................26

Repair Procedures for International Customers (Outside U.S.A. and Canada) ...........................................27

Repair Procedures for International Distributors...........................................................................................27

Replacement Parts........................................................................................................................................27

APPENDIX A: WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE)

STATEMENT.................................................................................................................. 28

APPENDIX B – REGULATORY COMPLIANCE........................................................ 29

FCC Part 68 Telecom.......................................................................................................................................29

Multi-Tech Systems, Inc. MT9234ZPX User Guide 3

Contents

FCC Part 15......................................................................................................................................................30

Canadian Limitations Notice.............................................................................................................................30

Industry Canada ...............................................................................................................................................30

Protection Against Contact with TNV Circuit....................................................................................................31

EMC, Safety, and R&TTE Directive Compliance..............................................................................................31

New Zealand Telecom Warning Notice............................................................................................................31

South African Notice.........................................................................................................................................32

International Modem Restrictions.....................................................................................................................32

APPENDIX C – UPGRADING YOUR MODEM......................................................... 33

Introduction.......................................................................................................................................................33

Upgrade Overview............................................................................................................................................33

Step 1: Identify the Modem Firmware...........................................................................................................33

Step 2: Identify the Current Firmware Version..............................................................................................33

Step 3: Download the Upgrade File..............................................................................................................34

Step 4: Extract the Upgrade Files.................................................................................................................34

Step 5: Document and Clear Your Stored Paramenters...............................................................................34

Step 6: Upgrade the Modem’s Firmware......................................................................................................34

Step 7: Restore Your Parameters.................................................................................................................35

APPENDIX D – INSTALLING UNDER LINUX.......................................................... 36

Introduction.......................................................................................................................................................36

Using AT Commands to Configure Country Code ...........................................................................................39

APPENDIX E: C-ROHS HT/TS SUBSTANCE CONCENTRATION ........................40

4 Multi-Tech Systems, Inc. MT9234ZPX User Guide

Chapter 1 - Description and Specifications

Chapter 1: Description and Specif icat ions

Product Description

The Multi-Tech MultiModem ZPX is an internal universal PCI bus card, MT9234ZPX-UPCI or a PCI Express
bus card, MT9234ZPX-PCIE. The UPCI card operates in either 3.3 or 5V slot. The PCI Express card
operates in a 3.3V slot.

The MultiModem provides high-speed data transfer and fax capabilities for small businesses, telecommuters,
and SOHO users. It is compatible with the IUT-T V.92 protocol that provides quick connections, downstrea m
transmissions at speeds up to 56K bps*, and upstream transmissions speeds up to 48K bps wh en connected
to V.92-compatible Internet service providers. Transmissions between the MultiModem and other clie nt
modems are limited to 33.6K bps, as are upstream transmissions to non-V.92-compatible ISPs and
downstream transmissions that are converted more than once on the telephone network.

MT9234ZPX-UPCI

MT9234ZPX-PCIE

Features

• V.92/56K download speeds and 48K upload speeds when connecting with V.92 serve rs

• V.44 compression improves data throughput rates

• Class 1.0 and Class 2.1 faxing at speeds to V.34/33.6K bps (Super G3)

• Error Correction Mode (ECM) provides fast and reliable fax transmissi ons

• Voice support for voice mail and full duplex speakerphone (voice models only)

• Compatible with Windows® Vista, XP, 2003, 2000, and Linux

• U.S. Caller ID reporting

• Global approvals in many countries for worldwide use

• Telco adapters available for country localization

• Built-in processor that does the work, so your computer doesn’t have to

• Remote configuration for centralized setup and management

• DTMF tone detection

• Flash memory for easy updates

• Ten-year warranty

NOTE:

* Though this modem is capable of 56K bps download performance, line impairments, public telephone
infrastructure, and other external technological factors currently prevent maximum 56K bps connections.

Multi-Tech Systems, Inc. MT9234ZPX User Guide 5

Chapter 1 - Description and Specifications

AT Command Info

AT commands for the wireless modem are published in a separate Reference Guide included on the product
CD and posted on the Multi-Tech web site.

Package Contents

• one MultiModem

• one RJ-11 telephone cable

• one Quick Start Guide

• one product CD

• One low profile mounting bracket (MT9234ZPX-PCIE models only)

Technical Specifications

The MultiModem meets the following specifications:

Category Description

Server-to-Client Data
Rates

Client-to-Server Data
Rates

Receiver AGC Dynamic
Range

Client-to-Client Data
Rates

Data Compatibility

Data Format
Error Correction (ECM)

Data Compression
Fax Compatibility
Fax Classes
Fax Data Rates 33,600; 31,200; 28,800; 26,400; 24,000; 21,600; 19,200; 16,800;

Fax Compression
Command Buffer
DAA Isolation
Dimensions UPCI – 6.03” L X 4.76” W

Flow Control
Frequency Stability
Modes of Operation Fax online mode; full duplex over dial-up lines; data mode;

Operational
Temperature Range

Storage Temperature
Power Requirements

Voice Compatibility TAM (Telephone Answering Machine): S-101 AT+V commands

56K speeds when accessing a V.92 server (actual speed depends
on server capabilities and line conditions)*

Up to 48Kbps when accessing a V.92 server (actual speed
depends on server capabilities and line conditions); otherwise the
same as client-to-client data rates.

43 dB
33,600; 31,200; 28,800; 26,400; 24,000; 21,600; 19,200; 16,800;

14,400; 12,000; 9600; 7200; 4800; 2400; 1200; 0-300 bps
V.92, V.34 enhanced, V.34, V.32bis, V.32, V.22bis, V.22; Bell

212A and 103/113, V.21 & V.23
Serial, binary, asynchronous

Data Mode V.44; V.42 LAPM, MNP 2-4
Fax Mode T.30 Annex A & C

V.42bis & MNP Class 5
V.34, V.17, V.29, V.27, & V.21 Ch. 2
Class 1 &1.0 and Class 2, 2.0 &2.1

14,400; 12,000; 9600; 7200; 4800; 2400; 1200; 0-300 bps
MH, MR, MMR
80 characters

1500 Vac

15.31 cm L x 12.09 cm W
PCIE with Standard Bracket – 7.13” L x 4.76” W

18.11 cm L x 12.09 cm W
PCIE with Low Profile Bracket – 7.13” L x 3.16” W

18.11 cm L x 8.02 cm W
XON/XOFF (software), RTS/CTS (hardware)

±0.01%

command mode; online command mode; V.54 test mode

-5 to+60° C (23° to 140°F) humidity range 20–90% (non-

condensing)
–40 to +85°C (-40° to 185° F)

3.3 or 5 volt slot (Universal PCI) 3.3 volts (PCI Express)

(no CODEC for speakers/microphone interface)

6 Multi-Tech Systems, Inc. MT9234ZPX User Guide

Chapter 1 - Description and Specifications

Category Description

Serial Speeds Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600,

19,200, 38,400, 57,600, 115,200, and 230,400 bps

Transmit Level
Receiver Sensitivity

–11 dBm (varies by country setting)
–43 dBm under worst-case conditions

Cleaning No cleaning/washing due to the manufacturing process used to

produce this product.

Manufacturing
Information

Trade Name: MultiModem
Model Number: MT9234ZPX

®

ZPX

Registration No: AU7MM01BMT9234SMI
Ringer Equivalence: 0.1B

Modular Jack (USOC): RJ11

Approvals CE Mark

Telecom

47CFR Part 68
CS03
TBR21

Safety Certifications

UL/cUL 60950-1
EN60950-1
AS/NZS 60950:2000
CCC

EMC Approvals

FCC Pa

rt 15, Class B
ICES-003, Class B
EN 55022, Class B
EN 55024

Intelligent Features

Fully AT command compatible
Sleep mode
Autodial, redial
Pulse or tone dial
Dial pauses
Auto answer
Adaptive line probing
Automatic symbol and carrier frequency during start-up, retrain, and

rate renegotiations
DTMF detection
Distinctive ring
Voice record and playback
Call status display, auto-parity and data rate selections
Keyboard-controlled modem options
On-screen displays for modem option parameters
Remote configuration
Phone number storage
Flash memory for firmware updates
NVRAM storage for user-defined parameters

Multi-Tech Systems, Inc. MT9234ZPX User Guide 7

Chapter 2 - Installation

Chapter 2: Installat ion

General Safety

• Use this product only with UL- and CUL-listed computers (U.S.A.)

• To reduce the risk of fire, use only UL-listed 26 AWG (.41mm) or larger telephone wiring.

• Never install telephone wiring during a lightning storm.

• Never install a telephone jack in a wet location unless the jack is specifically designed for wet

locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.

• Do not use a telephone in the vicinity of a gas leak.

• The telephone cord is to be disconnected before accessing the inside of the equipment.

Install your MultiModem

Installing the MultiModem requires you to open your system. Please consult your system manual in addition
to the following instructions.

MT9234ZPX-UPCI

1. Turn off your system and unplug it. Failure to do so may result in damage to both the MultiModem
and your system. Do not turn on the system until the instructions tell you to do so.

2. Remove the cover from your system as instructed in the system manual.

3. If you are installing a MT9234ZPX-PCIE board in a low profile machine, you will need to change the
mounting bracket to the low profile mounting bracket.

4. Select an empty PCI expansion slot. Remove the expansion slot cover and save the retaining screw.

MT9234ZPX-PCIE

8 Multi-Tech Systems, Inc. MT9234ZPX User Guide

Chapter 2 - Installation

5. Before handling the MultiModem, discharge static in your body by touching a piece of bare metal on
the chassis. Carefully remove the MultiModem from its antistatic bag, handling it only by the
mounting bracket and edges. Do not touch the gold-plated connectors along the bottom edge.

6. Look at the system’s main board to determine either PCI or Express connector. Place the
MultiModem directly above the expansion slot and gently, but firmly, push it into the connector until
the card’s retaining bracket is flush against the system chassis.

8. Fasten the retaining bracket to the system chassis with the screw saved in step 4.

9. Replace the system cover.

Make the External Connections

Now connect the MultiModem to the telephone line and, optionally, to your telephone. For voice mail or
speakerphone use, you can also connect it to a microphone and an external speaker, headphone, or sound
card. The microphone can be used for recording answering machine messages or for speakerphone use.
The speaker or headphone can be used for playing back messages or as a speakerphone.

PHONE

PH ONE

LINE

LINE

MI C IN

MI C

LINE

LINE OUT

Optional Vo ice

Line Connection

Plug one end of the provided telephone cable into the modem’s LINE jack, and the other end into a
telephone wall jack. This is the only required connection.

Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack

or the line cable into the PHONE jack.

Note: The Federal Communications Commission (F CC) and Industry Canada impose certain restrictions on

equipment connected to public telephone systems.

Phone Connection (Optional)

If you wish to connect a telephone to the same line as the modem, plug it into the modem’s PHONE jack.

Note: The PHONE jack is not interchangeable with the LINE jack. Do not plug the phone into the LINE jack

or the line cable into the PHONE jack.

Microphone/Headphone Connection (Optional)

For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack. The
microphone and headphone should have a stereo 3.58mm (9/64-inch) mini plug. Do not use a monophonic
microphone.

Sound Card and Speaker Connections (If you have the Voice Option)

For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male-to-male stereo patch cord
to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your sound card
does not have a LINE IN jack, use its MIC jack.

This will allow you to hear modem activity whether it is originating or answering a call, or playing a recorded
message. If you do not have a sound card, you can plug an amplified speaker into the LINE OUT jack.

Multi-Tech Systems, Inc. MT9234ZPX User Guide 9

Chapter 2 - Installation

Installing the Modem Driver

The MT9234ZPX drivers need to be installed in your computer’s program directory. The procedure will be
different depending on the operating system. The first section provides installation for the Vista Operating
System. The second section provides installation for Windows 2000 thru Windows XP Operat ing Systems. If
you use a Linux operating system, please refer to Appendix D in the User Guide for installation instructions.

Vista Operating System

The MT9234ZPX driver installation is done in three parts, each directed by an installation wizard. The three
parts are: (1) installation of your PCI Serial Port, (2) installation of the Communications Port, and (3)
installation of the modem.

Preliminaries

1. Power up your computer.

2. Windows will detect that the new modem is present.

Driver Installation of your PCI Serial Port

3. The Found New Hardware screen appears with Windows needs to install driver software for your
PCI Serial Port.

Click on Locate and install driver software (recommended). Windows will guide you through the
process of installing driver software for your device.

4. The next screen prompts you to insert the disc that came with your PCI Serial Port. If you have the
disc that came with your device, insert it now. Windows will automatically search the disc for driver
software.

Click Next.

10 Multi-Tech Systems, Inc. MT9234ZPX User Guide

Chapter 2 - Installation

5. Windows couldn’t find driver software for your device screen appears. Choose Browse my
computer for driver software (advanced).

6. At the Browse for driver software on your computer screen, click the Browse button.

7. Select the Drivers folder, and then the Vista folder on the product CD. Click Next.

8. Searching D:\Drivers\Vista for software… screen appears.

9. When the software for this device has been successfully installed screen appears with Windows has
finished installing the driver software for this device: Multi-Tech’s 1-Port PCI Analog Modem Card.

Click Close.

Multi-Tech Systems, Inc. MT9234ZPX User Guide 11

Chapter 2 - Installation

Installation of the Communications Port

10. The Found New Hardware – Multifunction Device screen appears with Insert the disc that came
with your Multifunction Device.

The MT9234ZPX-PCI product CD is still in the CDROM drive. Click Next.

11. At the Windows couldn’t find driver software for your device, click on Browse my computer for
driver software (advanced). Locate and install driver software manually.

12. At the Browse for driver software on your computer screen, click the Browse button and select
the Drivers folder, then the Vista folder on the product CD.

13. Click Next.

14. Installing driver software… activity screen appears.

15. Windows can’t verify the publisher of this driver software screen appears.

Select Install this driver software anyway.

16. Installing driver software progress screen appears.

12 Multi-Tech Systems, Inc. MT9234ZPX User Guide

Chapter 2 - Installation

17. The software for this device has ben successfully installed screen appears with Windows has
finished installing the driver software for this device: Multi-Tech Communications Port.

Click Close.

Installation of the Modem

18. The Found New Hardware – MultiTech Systems MT9234ZPX-PCIE screen appears with Insert the
disc that came with your MultiTech Systems MT9234ZPX-PCIE.

The MT9234ZPX-PCI product CD is still in the CDROM drive. Click Next.

19. At the Windows couldn’t find driver software for your device, click on Browse my computer for
driver software (advanced). Locate and install driver software manually.

20. At the Browse for driver software on your computer screen, click the Browse button and select
the Drivers folder, then the Vista folder on the product CD.

21. Click Next.

Multi-Tech Systems, Inc. MT9234ZPX User Guide 13