Multitech MultiModem MT5634ZPW-PCI Owner's Manual
Model Number MT5634ZPW-PCI
Owner’s Manual
Owner’s Manual
82078500 Revision A
#MT5634ZPW - PCI
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc.
All rights reserved.
Copyright © 1998, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.
Record of Revisions
Revision Description
A Manual released.
(5/15/98)
Trademarks of Multi-Tech Systems, Inc. are as follows: MultiExpress,
MultiExpressFax, MultiModem, MultiModem
II
,
MultiModemµ, Multi-Tech and the Multi-Tech logo.
MNP, Microcom Network Protocol is a trademark of Microcom Inc.
Macintosh is a trademark of Apple Computer Inc.
PC-DOS: International Business Machines Corporation
Pentium: Intel Corporation
AT&T is a trademark of American Telephone and Telegraph Co.
Windows® and Windows® 95 are registered trademarks of Microsoft
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
(612) 785-3500 or (800) 328-9717
U. S. FAX 612-785-9874
Fax-Back Service 612-717-5888
Technical Support (800) 972-2439
BBS (612) 785-3702 or (800) 392-2432
Internet Address: http://www.multitech.com
Technical Writer: brian@multitech.com
iii
Contents
Chapter 1 - Introduction and Description
Congratulations ................................................................................ 8
Peripheral Component Interconnect (PCI) .....................................11
What is in Your Modem Package? ..................................................11
How to Use This Manual ................................................................ 12
T ypographic Conventions............................................................... 14
Chapter 2 - Installation
Introduction .................................................................................... 16
What You’ll Need ............................................................................ 16
Safety Warnings............................................................................. 17
Installation ...................................................................................... 17
Sound Card Considerations ........................................................... 18
Install the MultiModemZPW-PCI into the Computer....................... 19
External Connections ..................................................................... 20
Installing Drivers............................................................................. 21
Is Your MultiModemZPW-PCI Ready for Use?............................... 21
V erifying Configuration ................................................................... 22
Operating Y our MultiModemZPW-PCI............................................ 24
Simple Operations.......................................................................... 25
Software Configuration................................................................... 25
Testing the MultiModemZPW-PCI’s Data Functions....................... 26
Testing the MultiModemZPW-PCI’s FAX Functions ....................... 28
Other Ways to Access Microsoft Fax ............................................. 29
Testing the MultiModemZPW-PCI’s Voice Function ....................... 29
MultiModemZPW-PCI’s Answering Machine T est .................... 29
Loopback T esting..................................................................... 30
MultiModemZPW-PCI’s Speakerphone Test............................ 30
iv
Chapter 3 - AT Commands, S-Registers and Result
Codes
Introduction .................................................................................... 34
Configuring Communications Software .......................................... 34
AT Commands................................................................................ 37
S-Registers .................................................................................... 48
Result Codes.................................................................................. 52
Chapter 4 - Troubleshooting
Introduction .................................................................................... 56
Initial Checklist ............................................................................... 56
Common Problems ........................................................................ 57
The Modem Does Not Respond to Commands ....................... 58
The Modem Dials But Cannot Make a Connection .................. 60
The Modem Disconnects While Online.................................... 62
The Modem Cannot Connect When Answering....................... 63
File T ransfer Appears Slower Than It Should Be ..................... 63
Data Is Being Lost ................................................................... 63
There Are Garbage Characters on the Monitor........................ 64
Fax and Data Software Won’t Run at the Same T ime ............. 64
Chapter 5 - Warranty, Service and Technical Support
Introduction .................................................................................... 66
Limited Warranty ............................................................................ 66
Technical Support........................................................................... 67
Recording Modem Information................................................. 67
Service..................................................................................... 69
The Multi-Tech BBS ....................................................................... 70
Logging on to the Multi-Tech BBS............................................ 70
Downloading a File .................................................................. 71
Reading a Message ................................................................. 72
Leaving a Message.................................................................. 72
Bulletins ................................................................................... 72
About CompuServe........................................................................ 73
About the Internet........................................................................... 73
About the Multi-Tech Fax-Back Service ......................................... 74
v
Appendices
Appendix A: Regulatory Compliance.............................................. 76
Appendix B: Technical Specifications............................................. 90
Appendix C: ASCII Conversion Chart............................................. 94
vi
Chapter 1 - Introduction and Description
MT5634ZPW-PCI
8
Owner’s Manual
Congratulations
Congratulations on your purchase of one of the finest internal
data/fax/voice modems available today: the MultiModemZPW-
PCI™ from Multi-Tech Systems.
The MultiModemZPW-PCI is an internal, half-length, fax modem
card that can be plugged into any PCI expansion slot. Your
MultiModemZPW-PCI incorporates a new modem technology
called
K56flex
TM
, that enables Internet connections at data rates
up to 56K bps over standard telephone lines. K56flex
technology is able to propel data downstream from the Internet
to your computer at speeds of up to 56K bps. Upstream
transmission, mostly keystroke and mouse commands from your
computer to the central site, continue to flow at the conventional
data rate of 33.6K bps.
Your MultiModemZPW-PCI offers interactive automatic dialing,
as well as command mode option configuration. You may store
four command line/telephone numbers, of up to 40 characters
each, in the modem’s nonvolatile memory. The modem dials
and recognizes dial tones and busy signals for reliable callprogress detection. The modem can detect AT&T calling card
tones. It is FCC-Registered for connection to telephone
networks without any Data Access Arrangements (DAA’s).
This owner’s manual will help you to install, configure, use, and
troubleshoot your modem.
* Though this modem is capable of 56K bps download performance,
line impairments, public telephone infrastructure and other external
technological factors currently prevent maximum 56K bps connections.
MT5634ZPW-PCI
9
1 Introduction and Description
The MultiModemZPW-PCI is a full-featured internal data/fax/
voice modem designed for Pentium computers in a Windows
Plug and PlayTM environment.
General features include:
• Compliance with major ITU-T, TIA, and EIA international
standards to ensure compatibility with other modems.
• Distinguishes data, fax, and voice calls.
• Caller ID to identify your caller’s phone number (available on
U.S. products).
• Easy Windows 95 Plug-and-Play (PnP) installation.
• Compliance with the V.80 standard, allowing video
conferencing over analog telephone lines with any H.324
video phone system.
Data
• Supports K56flexTM for data transmission speeds up to
56Kbps, while maintaining compatibility with lower-speed
modems.
Note the K56flex standard asymmetrically transfers data-client downloads at speeds up to 56K bps, client uploads at
speeds up to 33.6K bps.
• Supports the enhanced ITU-T V.34 standard, with data
transmission speeds to 33.6K bps, while also maintaining
compatibility with lower-speed modems.
• Supports K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K,
24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K,
2.4K, 1.2K, and 0-300 bps.
• Automatic fallback to slower speeds in noisy line conditions,
and fall-forward to faster speeds as conditions improve (line
quality monitoring).
• ITU V.42 LAP-M and MNP Class 3 and 4 error correction.
• ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.
• H.324 compliant (videophone ready).
MT5634ZPW-PCI
10
Owner’s Manual
• Automatic disabling of compression when transferring
already-compressed files.
• Redial, pulse (rotary) and touch-tone dial.
• Dial tone and busy signal detection for reliable call-progress
detection.
• Plug and Play (
PnP
) serial support.
• Flash upgradable.
• Compatibility with the standard AT command set used by
most communication programs.
• Stores up to four telephone numbers.
Fax
• Supports V.17, Group 3 fax communication standards,
allowing it to communicate with other fax modems as well as
with fax machines.
• Responds to Class 1 fax commands, enabling it to exchange
editable and encrypted faxes with other Windows 95
computers.
• Sends and receives faxes from your computer at 14,400
bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.
Voice
• Full-duplex speakerphone support with adjustable speaker
volume control. Can record and play back answering
machine messages using optional microphone and speaker.
• Remote/local telephone answering machine (TAM)
capabilities include voice mail control, record/playback, and
call screening.
• Supports the TIA/EIA IS-101 AT+V voice command set.
MT5634ZPW-PCI
11
1 Introduction and Description
Peripheral Component Interconnect (PCI)
First developed by companies such as IntelTM, AT&TTM and
Digital Equipment Corp.TM, the Peripheral Component
Interconnect (PCI) bus used by your MT5634ZPW-PCI provides
high performance that is easy to use. Because PCI devices
contain registers with the device information required for
configuration, full auto configuration of PCI Local Bus add-in
boards and components is supported. Performance factors
include a bus data path of 64 bits, clock speeds of 66MHz, and
bandwidth of 264Mbs.
What is in Your Modem Package?
Your MultiModemZPW-PCI package should contain the following
items:
• One MultiModemZPW-PCI internal fax modem card
• One MultiModemZPW-PCI Drivers disk
• One telephone cable
• Communications software
• One brochure with a warranty card
• This MultiModemZPW-PCI Owner’s Manual
If any of these items are missing, please contact Multi-Tech
Systems or your dealer/distributor.
MT5634ZPW-PCI
12
Owner’s Manual
How to Use This Manual
Chapter 1: Introduction and Description
This chapter introduces the MT5634ZPW-PCI, briefly describing
its features and package contents. It also describes the
typographic conventions used in this manual.
Chapter 2: Installing Your Modem
This chapter describes first how to install the modem in your
computer and connect it to a telephone, telephone line,
microphone, and speaker. It also describes how to install the
modem’s drivers in Windows 95. This chapter also describes
several tests you can make to confirm that your installation is
working correctly. The tests, which include step-by-step
instructions for downloading a file and sending a fax, also serve
as minitutorials for those who are new to online communications
concepts.
Chapter 3: Configuring Your Communications
Software
This chapter helps you get the most from your modem by
describing how to configure communications software written for
Windows 95.
Chapter 4: Controlling Your Modem
This chapter contains concise descriptions of the AT commands
that control your modem; its S-registers, which affect how the
commands work; and its result codes, which provide you and
your software with operational feedback.
Chapter 5: Solving Problems
This chapter describes some common problems you may run
into with your modem, and how to solve them.
MT5634ZPW-PCI
13
1 Introduction and Description
Chapter 6: Warranty, Service, and Technical Support
This chapter contains the terms of your warranty and describes
how to get help from Multi-Tech Systems for problems you
cannot resolve yourself. It includes our technical support phone
number, and how to access us through our BBS, the Internet,
CompuServe, and our fax-back service.
Appendices
Appendix A: Regulatory Compliance
Appendix B: Technical Specifications
Appendix C: ASCII Conversion Chart
MT5634ZPW-PCI
14
Owner’s Manual
Typographic Conventions
This manual uses the following typographic conventions:
You type this Text entered by you is shown in boldface. Spell the
entry exactly as shown, using upper and/or lower
case type. However, when you see <CR>, press the
ENTER key; do not spell it as shown.
AT command
Bold, italicized type is used for an AT or S-register
command, but only when we do not intend you to
type it.
Screen message
Italics are used for screen messages in addition to
conventional uses, such as book and manual titles.
KEYBOARD KEY Names of keyboard keys are shown in all caps
(e.g., BACKSPACE).
<Function Key> Angle brackets indicate a non-literal entry. For
example, <CR> represents the carriage return
character that is sent by the key labeled “Enter” on
most keyboards.
D:\PATH\FILENAME File name and/or path. In the following example, a
request for a file path is indicated as:
D:\PATH\FILENAME
D is the drive, and PATH
is the full directory path
where the file is found.
ENTER, <CR> Instructs you to press the Return, Enter, or Carriage
Return key (depending on how your keyboard is
marked).
ALT+X, CTRL+X Instructs you to hold down the ALT or CTRL key
while you press the key represented by
X.
0, O Please note the difference between a zero and the
letter O. This is a zero: 0. This is a capital O: O.
Chapter 2 - Installation
MT5634ZPW-PCI
16
Owner’s Manual
Introduction
This chapter describes how to install the MultiModemZPW-PCI
into your computer and the MultiModemZPW-PCI drivers into
Windows 95.
What You’ll Need
Before you start, please make sure you have everything you
need:
Multi-Tech Supplies
• One MultiModemZPW-PCI internal fax modem card
• One MultiModemZPW-PCI Drivers disk
• One telephone cable
• Communications software
• This MultiModemZPW-PCI Owner’s Manual
You supply
• A 100-MHz or faster Pentium PC. We recommend a 166MHz or faster PC for video conferencing.
• Windows 95 installed (recommended 16 MB of available
RAM)
• A 3.5-inch floppy disk drive
• An empty PCI expansion slot
• Tools to open your computer
• The computer’s manual
• A nearby telephone line jack
• An external speaker or headphone (optional)
• An external microphone (optional)
MT5634ZPW-PCI
17
2 Installation
Safety Warnings
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack
is specifically designed for wet locations.
• This product is to used with UL and
CUL
listed computers.
• Never touch uninsulated telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone (other than a cordless type) during
an electrical storm. There may be a remote risk of electrical
shock from lightning.
• Do not use a telephone in the vicinity of a gas leak.
Installation
Installation of the MultiModemZPW-PCI consists of three steps:
(1) installation of the modem in the computer; (2) connection of
the modem to the telephone line and, optionally, to an external
speaker and microphone; and (3) installation of the modem’s
drivers.
MT5634ZPW-PCI
18
Owner’s Manual
Sound Card Considerations
If you want speakerphone functions along with the ability to
record sound or .WAV files through the sound card at the same
time, you need:
• two stereo PC microphones
• one stereo male-to-male patch cord
• one sound card and optional speakers
To connect a 3rd party sound card, perform the following steps:
1. Obtain a stereo male-to-male patch cord (can be purchased
at a local PC retail store).
2. Place one end of a stereo male-to-male patch cord into the
“LINE OUT” jack of the MultiModemZPW-PCI and the other
end into the “LINE IN “ jack of the sound card. This lets you
to hear the activity of the modem whether it is originating or
answering a call or playing a recorded message using the
bundled Trio software.
3. Place the two stereo microphones (do not use mono
microphones) far enough apart from each other to eliminate
feedback (e.g., one on each side of the monitor). Feedback
will only occur if the microphones are too close to each
other. Make sure speakers are amplified with power source
being either a battery or AC outlet.
4. Place the microphone and speakers far enough apart from
each other to eliminate feedback. Plug the connector of
both microphones into the “MIC IN” jack of both the
SoundCard and the MultiModemZPW-PCI.
MT5634ZPW-PCI
19
2 Installation
Install the MultiModemZPW-PCI into the
Computer
Installation of the MultiModemZPW-PCI requires you to open
your computer. Please consult the computer manual in addition
to the following instructions:
1. Turn off the computer and unplug it. Failure to do so may
result in damage to both the MultiModemZPW-PCI and the
computer. Do not turn the computer on until the instructions
tell you to do so.
2. Remove the cover from the computer as instructed in the
computer manual.
3. Select an empty PCI slot. Remove the expansion slot cover
and save the retaining screw.
4. Before handling the MultiModemZPW-PCI, discharge any
static in your body by touching a piece of grounded metal
such as a water faucet. Carefully remove the
MultiModemZPW-PCI from its anti-static bag, handling it
only by the mounting bracket and edges. Do not touch the
gold-plated connectors along the bottom edge.
5. Placing the MultiModemZPW-PCI directly above the PCI
slot, gently but firmly push it into the connector until the
card’s retaining bracket is flush against the computer
chassis.
6. With the screw you saved in step 3, fasten the retaining
bracket to the computer chassis.
7. Replace the cover of the computer.
MT5634ZPW-PCI
20
Owner’s Manual
External Connections
The MultiModemZPW-PCI communicates over public switched
telephone network lines. Use the modular telephone cable
provided with the modem to connect the MultiModemZPW-PCI
to your telephone wall jack. If you do not have a standard
modular wall jack near your computer, you should install one, or
have one installed for you by your telephone company. In the
U.S., installation kits and adapters are available wherever
telephones are sold.
If you wish, you can use a microphone and speaker with the
MultiModemZPW-PCI. The microphone can be used for
recording answering machine messages, or for speakerphone
use. The speaker can be used for playing back messages, or
for speakerphone use.
1. Plug one end of the supplied
modular telephone cable into the
MultiModemZPW-PCI's LINE jack.
2. Plug the other end of the phone
cable into a working wall jack.
3. If you wish to connect a telephone
to your modem, plug the telephone’s
line cable into the MultiModemZPWPCI's PHONE jack.
4. If you wish to use a microphone
and/or speaker with the
MultiModemZPW-PCI, connect a
microphone by inserting the
microphone plug into the modem's
MIC IN jack.
5. To connect a speaker or
headphone, insert the speaker
or headphone plug into the
modem's LINE OUT jack.
LINE
PHONE
LINE OUT
MIC IN
MT5634ZPW-PCI
21
2 Installation
Installing Drivers
1. Plug in and turn on your computer. As your computer boots,
it automatically detects the MultiModemZPW-PCI, and the
New Hardware Found dialog box appears.
2. In the New Hardware Found dialog box, select “Driver from
disk provided by hardware manufacturer” (the default
selection). Then click the OK button. The Install from Disk
window appears.
3. Insert the MultiModemZPW-PCI Drivers disk into your
computer's floppy drive, select the drive letter (A:\ is the
default), and click on the OK button. The computer installs
the software drivers needed to communicate with your
MultiModemZPW-PCI, then displays the Windows 95
desktop.
4. Installation of the MultiModemZPW-PCI is complete. If you
plan to use the provided communications software, install it
now according to the instructions provided in your
corresponding software manual.
Is Your MultiModemZPW-PCI Ready for Use?
If you’re an experienced modem user, you may simply want to
check your modem’s settings for data compression, error
correction, and so on. You may find that you can get moving
quite quickly if you just issue the
AT&V<cr>
command. This
command lists how your modem is currently configured, the
stored (user) profiles, and the four stored telephone numbers. If
you come across a setting you’re unsure of, refer to Chapter 3 of
this manual for AT command and S-Register explanations and
defaults.
If you’re a novice, please continue to the next sections of this
chapter.
MT5634ZPW-PCI
22
Owner’s Manual
Verifying Configuration
Use the following procedure to check the assignments Windows
has made for your modem:
1. Click on the
Start
button, point to
Settings
, click on
Control
Panel
, and double-click on the
System
icon.
2. When the
System Properties
sheet appears, click on the
Device Manager
tab. A list of device types appears.
3. Double-click on “
Modem
” for a list of modems installed in
your computer.
4. Double-click on “Multi-Tech MT5634ZPW-PCI.” The Modem
Properties sheet for your particular MultiModemZPW-PCI
model appears.
5. Click on the
Resources
tab, and note the Conflicting Device
List; if there is a conflict between your modem and another
device in your computer, the information appears here. For
help in resolving a conflict, click on the
Start
button, click on
Help
, and then search the Help index for the Hardware
Conflict Troubleshooter.
6. Exit the
System Properties
sheet.
7. In
Control Panel
, double-click on the
Modems
icon.
8. When the
Modems Properties
sheet appears, click on the
Diagnostics
tab. A list of ports and the devices installed on
them appears.
9. Click on the COM port the Multi-Tech MT5634ZPW-PCI is
installed on, then click on the More Info button to make sure
Windows 95 can communicate with the modem. Clicking on
the More Info button causes Windows 95 to send commands
to and receive responses from the modem, and to display
information about the modem’s COM port.
MT5634ZPW-PCI
23
2 Installation
10. Write down the modem’s port, interrupt, address, and
highest speed. You will need this information to set up any
“legacy” (non-Windows 95) communications software you
install.
Port: COM__ Interrupt:____ Address:_______
Speed:_______
11. Click on the
General
tab. Select the Multi-Tech
MT5634ZPW-PCI and click on the
Properties
button to
review the modem’s default communications settings. Do not
change any settings unless you have special requirements.
12. Click on the
Dialing Properties
button and review your
dialing settings. If you must dial 9 to get an outside line, type
9 in the local and long distance boxes. If you have call
waiting service, disable it to prevent it from interrupting a
data or fax transmission.
13. Exit the
Modems Properties
sheet.
How to Remove Your Old Modem from Windows 95
If your MultiModemZPW-PCI replaces another modem, the old
modem installation remains in Windows even after you install the
new modem, and the old modem is still selected in
HyperTerminal and other Windows 95 applications. Although
you can change the application connection descriptions one at a
time, it is easier to force Windows 95 applications to use the
MultiModemZPW-PCI by removing the old modem installation
from Windows.
1. Select
Start, Settings, Control Panel
.
2. Double-click the
Modems
icon to open the
Modems
Properties
sheet.
3. In the list box, select the old modem.
4. Click
Remove
, then click
Close
.
5. The next time you dial a HyperTerminal connection, it will
select your new modem and ask you to confirm the
selection.
MT5634ZPW-PCI
24
Owner’s Manual
Operating Your MultiModemZPW-PCI
You control your MultiModemZPW-PCI by issuing AT
commands and setting S-Registers. Right now your
MultiModemZPW-PCI is set up for the most typical user
application, that is, as a traditional modem set to make a dial-up
call to a remote installation where the call is answered
automatically; therefore, you shouldn’t need to change the
current default configuration. (If however, you know that your
application does not follow this profile, please refer to Chapter 3
for AT Commands and S-Registers.)
In operating your MultiModemZPW-PCI it is likely that you will
use your data communications software to either:
• enter “terminal” mode, where you can “speak most directly”
to the modem by issuing AT commands, or to
• launch a datacomm session through a set of modem
configurations which you select and then associate with a
target telephone number. Once you have created, saved,
and named this set of information according to your
connection needs and your datacomm software’s
conventions, the software then simplifies your dialing
because you needn’t reconfigure your modem, nor run the
risk of mistakenly keying-in incorrect information.
Either way, you need to understand that an AT command is the
method by which your modem is controlled, and must therefore
prefix nearly all commands. AT stands for attention, and alerts
the modem that a command follows. You may enter these
commands with either upper- or lower-case characters. Once
you’re in terminal mode, enter AT followed by <CR> to check
whether your modem is operational. If everything’s fine, your
modem will respond
OK
.
MT5634ZPW-PCI
25
2 Installation
Simple Operations
You can dial by using the ATD command and the phone number
of the modem with which you wish to connect, e.g.,
ATD6127853500. Your modem will dial the number; a
“scrambling” noise is heard as the modem negotiates the kind of
connection it can make, and once the modems have settled on a
common connection, a connect message on your computer’s
video is displayed. To hang up a call, enter +++ATH<CR>.
Your modem will return on hook. Your video now displays
OK
,
signifying that your modem is ready for your next command.
Software Configuration
Communications software must be configured to work with the
MultiModemZPW-PCI, your computer, and the remote system it
is calling. Fortunately, most communications programs make
the process easy by providing a default initialization string to
your modem as well as defaults for most of the other required
parameters. Some software programs allow you to select your
modem type from a menu. By this method, initialization strings
that correspond to a particular modem type can be selected to
operate optimally with the software it is utilizing.
*: Refer to your respective software manual for further
information on your communications software.
Other software programs require you enter an initialization string
in the software modem setup screen. If this is the requirement in
your software application, enter the following command string to
initialize your modem:
AT&F<cr>
. This setting configures your
modem to operate optimally with the software it is utilizing.
MT5634ZPW-PCI
26
Owner’s Manual
Testing the MultiModemZPW-PCI’s Data
Functions
Test the modem’s data functions by using HyperTerminal to call
the Multi-Tech Bulletin Board System (BBS) and download a file.
Note: If this will be your first time calling the Multi-Tech BBS,
refer to Chapter 5 for instructions on logging in as a new user.
1. Have your modem’s serial number handy; you will need it to
gain full access to the BBS.
2. Select
Start, Programs, Accessories, HyperTerminal
.
3. Start HyperTerminal by double-clicking on the Hypertrm
icon. HyperTerminal asks for the name of the connection.
4. Type Multi-Tech BBS in the Name text box, and click OK.
5. In North America, type 800 in the Area Code box and 392-
2432 in the Phone Number box. Local and international
users, type 612 in the Area Code box and 785-3702 in the
Phone Number box.
6. Verify that the appropriate model number for the
MultiModemZPW-PCI (example:”Multi-Tech MT5634ZPWPCI”) is selected in the Connect Using drop-down list box,
then click OK.
7. In the Connect dialog box, click
Dialing Properties
.
8. Make any necessary changes in the Where I Am and the
How I Dial from This Location boxes. If you must dial 9 to
access an outside line, you should type 9 in both the local
and the long distance boxes unless your phone system has a
special requirement.
9. Click
OK
, then click Dial. If you have a speaker connected to
the MultiModemZPW-PCI, you will know you have reached
another modem by the harsh sounds of the modem
handshake.
MT5634ZPW-PCI
27
2 Installation
10. From the Main Menu, type F to access the Files Menu, then
type D.
11. Enter the name of the file you wish to download from the
BBS.
12. If a password is required, enter the password.
13. Answer Y or N to the automatic logoff question.
14. Select a file transfer protocol by typing the indicated letter,
such as Z for Zmodem (the recommended protocol).
15. If you select Zmodem, the transfer will begin automatically. If
you select another protocol, you may have to initiate the
transfer yourself. (In most data communications programs,
the PAGE DOWN key initiates the download.)
If you don’t know the file name:
1. From the Main Menu, type F to access the Files Menu. For a
list of file areas, type L twice. (If you do not type the second
L
, you will list all of the files on the BBS.)
2. Mark the file areas you would like to examine by typing each
file area’s list number and a RETURN.
3. Enter L to list all the files in the selected file areas. Enter C
to go forward in the file list and P to go back.
4. Mark one or more files for download by entering M, the list
numbers of the files, and a RETURN
5. Enter D. You will see a list of the files you have marked.
Enter E if you would like to edit the list; otherwise enter D
again to start the download process.
6. Select a file transfer protocol by typing the indicated letter,
such as Z for Zmodem (the recommended protocol).
7. If you select Zmodem, the file will transfer automatically. If
you select another protocol, you may have to initiate the
transfer yourself.
8. When the download is complete, enter S to return to the File
Menu.
MT5634ZPW-PCI
28
Owner’s Manual
Testing the MultiModemZPW-PCI’s FAX
Functions
Test your modem’s fax capabilities by sending a fax to a fax
machine in your office.
Microsoft Fax is installed in Windows 95 as part of the Microsoft
Exchange option. You can use Microsoft Fax to fax from within
an application, such as a word processor, or to act as a standalone fax program. In the following procedure you will run
Microsoft Fax as a stand-alone fax program.
1. Select
Start, Programs, Accessories, WordPad
.
2. Create a message in WordPad, e.g., “This is a test of the
MultiModemZPW-PCI’s fax capabilities.”
3. Save the file as “ZPW-PCI Test.doc” and exit WordPad.
4. Select
Start, Programs, Accessories, Fax, Compose New
Fax
.
5. The Compose New Fax wizard appears. Click
Next
.
6. If you wish to send the file to your own fax machine or to
another fax modem in your office, type the destination name
and phone number in the To and Fax # boxes.
7. Click
Add to List
, then click
Next
.
8. Pick a cover page, then click
Next
.
9. Type a subject line (e.g., MultiModemZPW-PCI Fax Test)
and a note to go on the cover page, then click
Next
.
10. Click
Add File
. In the Open a File to Attach dialog box, select
“ZPW-PCI Test.doc,” and click
Open
. The ZPW-PCI
Test.doc file is added to the Files to Send list box.
MT5634ZPW-PCI
29
2 Installation
11. Click
Next
, then click
Finish
.
12. Microsoft Fax opens the ZPW-PCI Test.doc file in WordPad
and prints it to the Rendering System, then dials the
recipient and sends the fax.
13. Exit Microsoft Fax when the Status dialog box says the fax
has been successfully sent.
Other Ways to Access Microsoft Fax
• In Windows 95, select
File, Print
, and select Microsoft Fax
as the default printer.
• In a Windows 95 application, select
File, Send
.
• In Microsoft Exchange, select
Compose, New Fax
.
Testing the MultiModemZPW-PCI’s Voice
Function
There are several tests you can perform to verify the
MultiModemZPW-PCI’s voice circuits. Try the answering machine
test first; if that doesn’t work, and you have a microphone and
speaker connected to the MultiModemZPW-PCI, try the
loopback and speakerphone tests, which can test the modem’s
voice circuits without special software.
MultiModemZPW-PCI’s Answering Machine
Test
Test the MultiModemZPW-PCI’s voice function by using the
included software to set up the MultiModemZPW-PCI as a
telephone answering machine. Have a friend call and leave a
message, then play it back.
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