Multitech MultiModem MT5634IND User Manual

Data/Fax Industrial Temperature Modem

MT5634IND

User Guide

Copyright and Technical Support

User Guide
MT5634IND
Data/Fax Industrial Temperature Modem
S000369B Rev. B

Copyright

This publication may not be reproduced, in whole or in part, without prior expressed written permissio n from Multi­Tech Systems, Inc. All rights reserved.

Copyright © 2007 Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically
disclaims any implied warranty of merchantability or fitness for any particular purpose. Furthermore, Multi-T ech
Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Check Multi-Tech’s web site for current versions of our product documentation.

Revision Date Description

A 01/07/05 Initial release.
B 05/30/07 Revise tech support listing & warranty, and descriptions of mounting bracket.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;
5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,5 89; 5,724,356;
5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,0 41; 5,574,725;
5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,2 89; 5,450,425;
D353,598; 5,355,365; 5,309,562; 5,301,274. Other patents pending.

Trademarks

Multi-Tech, the Multi-Tech logo, and MultiModem are registered trademarks of Multi-Tech Systems, Inc. All other
brand and product names mentioned in this publication are trademarks or registered trade m arks of their respective
companies.

World Headquarters

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
Fax: [phone]
Internet Address:

http://www.multitech.com

Technical Support
Country By Email By Phone

France: [e-mail] +(33) 1-64 61 09 81
Europe, Asia, Africa: [e-mail] +(44) 118 959 7774
U.S., Canada, all others: [e-mail] [phone] or +[phone]

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369A) 2

Table of Contents

Contents

Chapter 1 – Description and Specifications ..............................................................................................................5

Introduction.................................................................................................................................................................5

Safety Warnings.........................................................................................................................................................5

MultiModem Package Contents..................................................................................................................................5

AT Commands............................................................................................................................................................5

Features and Technical Specifications.......................................................................................................................6

Electrical Specifications..............................................................................................................................................7

LED Indicators............................................................................................................................................................7

RS-232 9-Pin Connector ............................................................................................................................................7

About the Leased-Line Operation Feature .................................................................................................................8

Setup.....................................................................................................................................................................8

Chapter 2 – Installation................................................................................................................................................9

Step 1 – Desktop Placement or Panel-Mounting........................................................................................................9

Step 2 – Connect the Modem to Your System..........................................................................................................10

For AC Power......................................................................................................................................................10

For DC Power......................................................................................................................................................10

Step 3 – Install the Modem Driver ............................................................................................................................11

Step 4 – Configure the Modem for Your Country or Region.....................................................................................11

Using the Global Wizard......................................................................................................................................11

Using AT Commands ..........................................................................................................................................11

Step 5 – Install Data Communications Software.......................................................................................................12

PhoneTools .........................................................................................................................................................12

Chapter 3 – AT Commands, S-Registers and Result Codes ..................................................................................13

Chapter 4 – Remote Configuration...........................................................................................................................14

Basic Procedure.......................................................................................................................................................14

Setup........................................................................................................................................................................14

Changing the Setup Password............................................................................................................................14

Changing the Remote Escape Character............................................................................................................14

Chapter 5 – Callback Security...................................................................................................................................15

Changing the Setup Password.................................................................................................................................15

Turning Callback Security On and Off......................................................................................................................15

Setting Callback Security Message Parity................................................................................................................16

Assigning Callback Passwords and Phone Numbers...............................................................................................16

Calling Procedures...................................................................................................................................................16

Password-Only Callback .....................................................................................................................................16

Number-Entry Callback .......................................................................................................................................17

Extension-Entry Callback ....................................................................................................................................17

Direct Connection................................................................................................................................................18

Callback Security Commands..............................................................................................................................18

Chapter 6 – Troubleshooting....................................................................................................................................19

None of the Indicators Light......................................................................................................................................19

The Modem Does Not Respond to Commands........................................................................................................19

The Modem Cannot Connect When Dialing .............................................................................................................20

The Modem Disconnects While Online.....................................................................................................................21

Modem Cannot Connect When Answering...............................................................................................................21

File Transfer Is Slower Than It Should Be................................................................................................................21

Data Is Being Lost....................................................................................................................................................22

There Are Garbage Characters on the Monitor ........................................................................................................22

The Modem Doesn’t Work with Caller ID..................................................................................................................22

Fax and Data Software Can’t Run at the Same Time...............................................................................................22

Appendix A – Flash Upgrade....................................................................................................................................23

Appendix B – Regulatory Compliance.....................................................................................................................24

Regulatory Compliance Statements.........................................................................................................................24

EMC, Safety, and R&TTE Directive Compliance.................................................................................................24

International Modem Restrictions........................................................................................................................24

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) 3

Table of Contents

Telecom Requirements for the United States......................................................................................................24

Industry Canada..................................................................................................................................................24

New Zealand Telecom Warning Notice...............................................................................................................25

South African Statement......................................................................................................................................25

C-ROHS HT/TS Substance Concentration..........................................................................................................26

Waste Electrical and Electronic Equipment.........................................................................................................27

Other ...................................................................................................................................................................27

Appendix C – Multi-Tech Warranty Statement and Product Repair.......................................................................28

Warranty...................................................................................................................................................................28

Product Repair..........................................................................................................................................................28

Repair Procedures for U.S. and Canadian Customers........................................................................................28

Repair Procedures for International Customers (Outside U.S.A. and Canada)...................................................29

Repair Procedures for International Distributors..................................................................................................29

Replacement Parts..............................................................................................................................................29

Index............................................................................................................................................................................30

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) 4

Chapter 2 – Installation

Chapter 1 – Description and

Specifications

Introduction

This guide highlights the features and specifications of the MT5634IND modem and shows you how to set up and
operate your Multi-Tech MultiModem® IND.

Safety Warnings

• Use this product only with UL- and CUL-listed computers (US).

• Never install phone wiring during a lightning storm.

• Never install a phone jack in a wet location unless the jack is specifically designed for wet locations.

• Never touch uninsulated phone wires or terminals unless the phone line has bee n disconnected at the

network interface.

• Use caution when installing or modifying phone lines.

• Avoid using a phone during an electrical storm; there is a risk of electrical shock from lightning.

• Do not use a phone in the vicinity of a gas leak.

• To reduce the risk of fire, use only 26 AWG or larger telephone line cord.

• This product must be disconnected from the telephone network interface when servicing.

MultiModem Package Contents

AC-Powered Version

• One MT5634IND industrial data/fax modem

• One mounting bracket

• RS-232 serial cable

• One RJ-11 phone cable

• One universal power supply with power cord

• One printed Quick Start Guide

• One MT5634IND product CD containing the modem drivers, User Guide, Quick Start Guide, AT

Commands Reference Guide, Fax Commands Reference Guides, Global Wizard software, and
PhoneTools (a data communications program)

DC-Powered Version

• One MT5634IND industrial data/fax modem

• One mounting bracket

• RS-232 serial cable

• One RJ-11 phone cable

• One fused power cable

• One printed Quick Start Guide

• One MT5634IND product CD containing the modem drivers, User Guide, Quick Start Guide, AT

Commands Reference Guide, Fax Commands Reference Guides, Global Wizard software, and
PhoneTools (a data communications program)

AT Commands

AT commands and Fax commands for the MT5634IND modem are published in se parate Reference Guides included
on the MultiModemIND CD and posted on the Multi-Tech Web site.

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) 5

Chapter 2 – Installation

Features and Technical Specifications

Data Interface
Data Rates
Server-to-Client Data
Rates
Client-to-Server Data
Rates

Client-to-Client Data
Rates
Fax Rates

Modem Compatibility

Fax Compatibility

Error Correction
Data Compression
Flow Control
Transmit Level
Environmental
Mechanical Dimensions
& Weight
Command Buffer
Other Features

Manufacturing
Information

Certification EMC Safety Approvals:

Warranty

Serial, Binary, Asynchronous
Serial interface supports speeds up to56K
56K speeds when accessing a server (actual speed depends on server capabilities
and line conditions)
Up to 48Kbps when accessing a V.92 server (actual speed depends on server
capabilities and line conditions); otherwise, the same rates as client-to-client data
rates apply (see Client-to-Client Data Rates).
33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 960 0,
7200, 4800, 2400, 1200, 0-300 bps
33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 960 0,
7200, 4800, 2400, 300 bps
V.92, V.90, V.34, V.32bis, V.32, V.22bis, V.22, Bell 212A and 103/113, V.21, V.23,
V.42bis, V.44

ITU-T “Super” Group 3; Class 1.0, 2.0, 2.1; T.4; T.30; V.21; V.27ter; V.29; V.34; V.17;

and TIA/EIA Class 1, 2; TR29.2
V.42
V.44, V.42bis
XON/XOFF; hardware (RTS/CTS)

-13 dBm
Temperature range -40°C to +85°C

4.3" w x 2.4" h x 0.94" d; 4.2 oz.
(11 cm x 6.1 cm x 2.4 cm; 120 g)
60 characters
Global approvals in many countries for worldwide use
Desktop or panel mounting
Industrial chassis (a rugged, water-resistant, industrial chassis made of aluminum)
Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster

speeds as conditions improve
Fully AT command compatible
2-wire leased-line support
Flash memory for easy updates
Callback security; Remote configuration
Caller ID (in U. S.)
Autodial, redial, repeat dial, dial pauses; Pulse or tone dial and touch-tone dial
Dial tone and busy signal detection for reliable call progress reporting
Nonvolatile memory for storage of custom settings and two telephone numbers
Call status display
Auto parity and data rate selections
On-screen displays for modem option parameters
Trade Name: MultiModem
Model Number: MT5634IND
Registration Number: The embedded SocketModem MT5634SMI is the registered

part of this product: AU7USA-25814-M5-E
Ringer Equivalence: 0.3B
Modular Jack (USOC): RJ11

FCC Part 15 Class B – Emissions for U.S.A. and Canada
EN55022 Class B – Emissions for EU countries. Needed for CE marking
EN55024 – Immunity for EU countries. Needed for CE marking
EN61000-6-2 – Immunity for industrial environments

Safety Certifications:

UL60950-1 – U.S.A. and Canada Safety
EN60950-1 – Safety for EU countries. Needed for CE marking
GR1089 – Clause 4 NEBS Tested

Reliability:
Temperature Range: -40°C to +85°C

EN60068-2-6 – Vibration 10 to 500 Hz sine vibration 5g
EN60068-2-30 – Temp/Humidity Damp Heat cycling
EN60068-2-1 – Cold (-40°C)
EN60068-2-2 – Dry Heat (+85°C)
EN60068-2-14 – Change of Temperature (-40°C to +85°C)
IEC 68-2-27 – Shock – 3 shocks/3mS duration 50g

5 years

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) 6

Chapter 2 – Installation

Electrical Specifications

Power Consumption

Power Requirements

Typical: 155 mA (.945 W @ 9V DC) 180 mA maximum
155 mA @ 6V DC
96 mA @ 10V DC
68 mA @ 15V DC
54 mA @ 20V DC
38 mA @ 30V DC
30 mA @ 40V DC
26 mA @ 48V DC
6V DC +/- 5% to 48V DC +/- 10%

LED Indicators

LED Description

TD Transmit Data. This LED is lit when modem is transmitting data to another modem.
RD Receive Data. This LED is lit when the modem receiving data from another modem.
CD Carrier Detect. This LED is lit when the modem detects a valid carrier signal from another modem. It is

on when the modem is communicating with the other modem and off when the link is broken.

TR Terminal Ready. (Also called Data Terminal Ready.) This LED indicates the PC is turned on and ready

to communicate. This LED is lit when a data communications program initializes the modem. It goes
off when the communications program disconnects the COM port. When is goes off, a connected
modem will disconnect.

PWR Power. This LED Indicates the presence of DC power when lit.

RS-232 9-Pin Connector

Pin Description

1
2
3
4
5
6
7
8
9

DCD
RX Data
TX Data
DTR
Ground
DSR
RTS
CTS
RI

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) 7

Chapter 2 – Installation

About the Leased-Line Operation Feature

The MultiModemIND can be used on a two-wire leased line.

A leased line is a private, permanent telephone connection between two points. Unlike normal dialup connections, a
leased line is always active. The modems automatically connect when they are attached to the line and are turned
on. Because a leased line is always active, one of the two modems on the line must be configured as the originate
modem and the other as the answer modem; however, it does not matter which is which.

You must enter these commands in your communication program’s terminal window.

In the event of an interruption, leased-line modems automatically reconnect when the data line or power is restored.

Setup

1. Connect a modular telephone cable to the LINE jack. Connect the other end of the cable to a two-wire

lease-line jack or terminals supplied by the telephone company.

2. Turn on the modem.

3. To configure a modem as the originating modem, use this AT command:

AT&L1&W fro L-L Orig

4. To configure a modem as the answering modem, use this AT command:

AT&L2&W for L-L Ans

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) 8

Chapter 2 – Installation

Chapter 2 – Installation

Step 1 – Desktop Placement or Panel­Mounting

The MT5634IND is design to be used on the desktop or to be panel-mounted. For panel-mounting, follo w these
directions for attaching the mounting bracket:

1. Typically, the modem is mounted against a flat surface with two mounting screws. Drill the mounting holes at

the desired location. The mounting holes must separated by 4 -15/16 inches center-to-ce nter.

Screw Separation

15

4

16

inches

R

Industrial Modem

2. To attach the mounting bracket to the modem, slide the brackets through the slot on the back of the chassis.

3. Attach the modem to the surface with two screws.

IND

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) 9

Chapter 2 – Installation

Step 2 – Connect the Modem to Your
System

For AC Power

Turn off your computer. Place the modem in a convenient location, and then connect it to your computer’s serial
port, the phone line, and AC power.

For DC Power

For DC power, use the fused cable in place of the Universal Power Supply and the AC Power Cord. It requires a
313000 Series fuse (length: 1.25” or 31.75mm; diameter: 0.25” or 6.35mm).

Fused
Cable

Fused Cable
Connection

Steps for connecting Your Modem to Your System

RS-232 Connection

Plug one end of the serial cable into the RS-232 connector on the modem, and plug the other end into a
serial port connector on your computer, such as COM1 or COM2.

Phone Line Connection

Plug one end of the phone cable into the MT5634IND LINE jack and the ot her end into a phone line wall
jack.

Power Connection

For AC

Plug the power supply cable with attached transformer block into the power connector on the
MultiModem. Then plug the AC cord receptacle into the transformer block, and plug the other end of the
of the AC cord into a power outlet or power strip.

Note: Use only the power supply supplied with the MT5634IND. Use of any other power supply will void
the warranty and could damage the modem.

For DC

Plug the fused cable into the power connector on the MultiModem. Then attach the two wires at the
other end of the fused cable to a DC power source.

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B) 10