Multitech ISI5634UPCI, ISI9234PCIe, MultiModem ISI9234PCIe-4, MultiModem ISI9234PCIe-8, MultiModem ISI5634UPCI-4 User Manual

MultiModem® ISI

ISI5634UPCI & ISI9234PCIe Server Cards

Intelligent Serial Interface

User Guide

1 MultiModem ISI Server Cards User Guide

Copyright and Technical Support

Revision

Date

Description

C

06/06/08

Remove ISI4604/8 Serial Cards, add procedures for Windows Server 2008 32-bit and 64-bit driver
installation, and change Windows XP, 2003, and 2000 driver installation procedures.

05/15/09

Added web link for warranty information.

D

10/07/09

Added Support Portal link and updated FCC and EMC statements.

E

05/21/10

Added Windows Installer procedures.

F

08/30/11

Removed CD references. Updated Windows installer process and removed manual installation processes.

G

02/20/12

Updated dimensions.

Country

By Email

By Phone

Europe, Middle East, Africa

[e-mail]

+(44) 118 959 7774

U.S., Canada, all others

[e-mail]

[phone] or +[phone]

MultiModem® ISI User Guide

Models: ISI9234PCIe-4 & -8, ISI5634UPCI-4 & -8

S000442G, Revision G

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All
rights reserved.

Copyright © 2011 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any
person or organization of such revisions or changes.

Record of Revision

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Microsoft, Windows 7, 2000, 2003, XP, Vista, and Windows Server 2008 are registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.

Patents

This device covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503;
5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508;
5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616;
5,453,986; 5,452,289; 5,450,425; D353,598; 5,355,365; 5,309,562; 5,301,274; 7082106;7082141;7092406. Other Patents Pending.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive, Mounds View, Minnesota 55112

Phone: [phone] or 800-328-9717 Fax: [phone]

www.multitech.com

Contacting Multi-Tech Support

Online Support Portal: https://support.multitech.com

In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web portal
allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your most complex
questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more.

To create an account and submit a Support Case on the Portal, visit https://support.multitech.com.

Knowledge Base and Support Services: www.multitech.com/support.go

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech products.
Visit our support area on the website for other support services.

Technical Support

Warranty

Warranty information can be found at: http://www.multitech.com/warranty.go

2 MultiModem ISI Server Cards User Guide

Chapter 1 – Introduction and Description.......................................................................................................... 4

ISI Server Cards .......................................................................................................................................... 4

ISI Modems ................................................................................................................................................ 4

Driver Installation ...................................................................................................................................... 5

ISI Reset Utility........................................................................................................................................... 5

Technical Specifications .............................................................................................................................. 5

Chapter 2 – Windows Installation ..................................................................................................................... 7

Downloading the Windows Drivers ............................................................................................................. 7

Using the Windows Installer ....................................................................................................................... 7

Chapter 3 – Hardware Installation .................................................................................................................... 9

Telecom Safety Warnings ........................................................................................................................... 9

Hardware Installation Procedures ............................................................................................................. 10

Chapter 4 – Linux Installation ......................................................................................................................... 12

System Requirements, Prerequisites, & Conditions of Use ......................................................................... 12

Using Built-in Drivers for Linux Kernel 2.6.8 and Higher ............................................................................. 12

Using Multi-Tech Drivers for Linux Kernel 2.4.x ......................................................................................... 13

Making a Driver Installation File .................................................................................................................................... 13

Chapter 5 – Configuring the Modems for your Country .................................................................................... 14

Installing the Global Wizard ...................................................................................................................... 14

Using the Global Wizard ........................................................................................................................... 14

Chapter 6 – Reset Utility ................................................................................................................................. 15

Using the Windows Port Reset Utility ....................................................................................................... 15

Using the Linux Port Reset Utility .............................................................................................................. 16

Appendix A – Cable Wiring Diagrams .............................................................................................................. 17

Appendix B – Regulatory Compliance .............................................................................................................. 18

FCC Part 15 .............................................................................................................................................. 18

EMC, Safety, and R&TTE Directive Compliance .......................................................................................... 18

Appendix C – Environmental Information ....................................................................................................... 19

Waste Electrical and Electronic Equipment (WEEE) Statement ..................................................................................... 19

Instructions for Disposal of WEEE by Users in the European Union .............................................................................. 19

REACH Statement ..................................................................................................................................... 20

Restriction of the Use of Hazardous Substances (RoHS) ............................................................................. 20

China ROHS .............................................................................................................................................. 21

Index ............................................................................................................................................................. 22

MultiModem ISI Server Cards User Guide 3

This manual describes the Multi-Tech Intelligent Serial Interface, Server Cards Models ISI5634UPCI-4/8 and

ISI9234PCI Express Card

ISI5634UPCI Card

ISI9234PCIE-4/8. The UPCI Cards install on Universal PCI-bus architecture and the PCI Express cards install on PCI
Express-bus architecture.

We assume that you have basic PC skills. Therefore, we have not included step-by-step instructions for basic
computer operations.

ISI Server Cards

The ISI Server Card model ISI5634UPCI uses Universal PCI-bus architecture. The ISI9234PCIe uses PCI Express-bus
architecture. The -4 ISI Server card is a server modem expansion card with four V.92 data/Super G3 fax modems.
The -8 ISI Server card is an expansion card with eight such modems. These products add modems to
communication servers and async hosts that have 32-bit PCI bus architecture.

The Multi-Tech Systems Installation Resources website has drivers for the ISI Server Cards for the following
operating systems: Windows® 2000 Server and Advanced Server, Windows 2000 Professional, Windows 2003,
Windows XP, Windows Vista, Windows 7, Windows Server® 2008, and Linux kernel 2.4.x. It also has instructions
for using Linux kernel 2.6.x built-in drivers.

Combine ISI Server Cards to support asynchronous serial devices (local or dial-up). The ports can be used to
connect basic terminals (with or without multiple pages of memory) to multiplexer channels and asynchronous
modems. Each port can support as many screens as there are physical pages of memory on the terminal.
Windows 2000/2003/XP/Vista/2008/7 includes a built-in autodetect utility that detects Multi-Tech modems and
sets the proper initialization strings.

The -4 server card has one RJ-45 connector that fans out into four RJ-11 connectors, one for each of its modems.
Similarly, the -8 server card has two RJ-45 connectors that fan out into eight RJ-11 connectors, one for each of its
modems. Both server cards are full size add-on cards that support a high-speed interface up to 230 Kbps.

ISI Modems

The ISI modems are compatible with the ITU-T V.92 protocol. They make quick connections and operate at
downstream transmission speeds of up to 56K bps and upstream transmission speeds of up to 48K bps when
connected to V.92-compatible Internet Service Providers. The V.92 protocol can send data downstream from the
Internet to your computer at these speeds because data on the telephone network typically is converted from

4 MultiModem ISI Server Cards User Guide

Chapter 1 – Introduction and Description

Category

Description

Computer requirements

Microsoft Windows 2003, Windows XP, Windows 2000 Professional, Windows 2000
Server and Advanced Server, Windows Vista, Windows 2008, Windows 7, Linux kernel

2.4.x or Linux kernel 2.6.x.

2 MB of hard disk space

Dimensions:

12.283" x 4.2" / 312 mm x 106.65 mm

Baud Rates:

300 bps to 230 Kbps per port

digital to analog only once before it reaches your modem. Upstream transmissions and transmissions between
client modems are limited to 33.6 Kbps.

Upstream transmissions to non-V.92-compatible ISPs and downstream transmissions that are converted more than
once on the telephone line are also limited to 33.6K bps.

When calling into the ISI modem with another V92 modem over an analog phone line, the maximum speed
achievable is 33.6 Kbps. V90 or V92 connections are not possible when an analog line is calling another
analog line. Similarly, when the ISI modem is involved in a call between an analog line and a digital line, the higher
V.90/V.92 speeds cannot be used. However, ISI modems can achieve the higher V.90/V.92 speeds when dialing
out to a digital phone line that supports V.90/V.92.

NOTE: Though these modems are capable of 56 Kbps download performance, line impairments, public

telephone infrastructure flaws, and other external technological factors currently prevent
connections from reaching this maximum 56 Kbps speed.

Modems on the ISI Card are Plug and Play capable with interactive automatic dialing and command mode
configuration. In standard mode, you can store up to three command lines or telephone numbers of up to 40
characters each in the modems’ nonvolatile memory. The modems can dial using pulses or tones and can
recognize dial tones and busy signals for reliable call-progress detection. The modems can detect AT&T calling
card tones. They also have DTR dialing, remote configuration, and 11-bit capabilities, and they incorporate self­resetting lightning protection. Serial port speeds can be set as high as 230,400 bps. They are both FCC registered
for connection without notification to the telephone company.

The ISI Card has full-duplex intelligent modems with V.42 error correction, V.42bis, and V.44 data compression. The
ISI modems support Super G3 ITU-T V.34 fax communications at speeds up to 33.6 Kbps with Class 2.1 fax
commands. The ISI modems also support voice functionality (+V commands).

Driver Installation

If you are installing on a Windows operating system, use the Windows Installer to install the drivers before you
install the hardware. Refer to Chapter 2—Windows Installation for more details.

If you are installing on a computer running a Linux operating system, install the drivers after the hardware is
installed. Refer to Chapter 4—Linux Installation for more details.

ISI Reset Utility

Download Multi-Tech’s ISI Reset Utility from the Multi-Tech Systems Installation Resources website. The ISI Reset
Utility allows you to reset the modems associated with the ISI Card in a computer running Windows 2000
Professional, Windows 2000 Server, Windows 2000 Advanced Server, Windows 2003, Windows XP, Windows Vista,
or Windows Server 2008. Refer to Chapter 6 – Reset Utility for information on installing and using the Reset Utility.

Technical Specifications

MultiModem ISI Server Cards User Guide 5

Chapter 1 – Introduction and Description

Category

Description

Bus Type:

ISI9234 models are PCI Express form factor 1x, PCIe 1.0 compatible.

ISI5634 models are UPCI is PCI spec version 2.1 compatible.

Connectors:

one RJ-45 jack (female) on ISI-4; two RJ-45 jacks (female) on ISI-8

Cables:

The ISI-8 ships with two four-port fan-out cables. Each cable has an RJ-45 plug (male)
at one end and four RJ-11 plugs (male) at the other end.

The ISI-4 ships with one such four-port fan-out cable.

Temperature:

32° to 149° F (0° to 65° C)

Approvals

CE Mark

R&TTE

EMC: FCC Part 15; EN55022; EN55024

Safety: UL60950-1; IEC60950-1; AS/NZS 60950-1

Power:

250 milliamps @ +5vDC (8 ports; ISI5634UPCI-8)

1.75A @3.3v DC (8 ports; ISI5634UPCI-8)

130 milliamps @ +5v DC (4 ports; ISI5634UPCI-4)

885 milliamps @ 3.3v DC (4 ports; ISI5634UPCI-4)

700 milliamps @ 3.3v DC (4 ports; ISI9234PCIE-4)

1.20A @3.3v DC (8 ports; ISI9234PCIE-8)

Interrupt Request (IRQ):

One IRQ per card (can be shared)

Warranty:

Two years

Manufactured in Mounds View, MN, U.S.A.

6 MultiModem ISI Server Cards User Guide

Use the procedures in this chapter to install Windows drivers before you install the ISI Card into a PCI slot.

Notes: The ISI drivers are the same for the ISI5634-UPCI and the ISI9234-PCI Express products.

After you install the drivers and hardware, you may need to configure the modems for your

country/region. The procedure for doing this is in Chapter 5—Configuring the Modems for Your

Country.

Downloading the Windows Drivers

Note: Drivers for all Windows operating systems are included in the same zip file on the Multi-Tech

Installation Resources website.

1. Login as an administrator. Installing a device driver modifies your system. For this reason, you must have

administration rights to install the driver. If you do not have administrator rights, find someone in your
organization with this authorization.

2. Go to http://www.multitech.com/setup/product.go and select your model from the Product drop down list.

3. Click Drivers.

4. Click the link for the Windows drivers.

5. Open the zip file and extract the files to a folder in your Program directory.

Note: To select the correct drivers, you will need to know if you have a 32-bit or 64-bit operating system. If

you do not know which version you have, Microsoft’s Knowledge Base has steps for identifying the
version.

Using the Windows Installer

1. Open the folder where you extracted the zip files.

2. Double-click Drivers and then double-click the folder for your operating system. Options are:

● Win32bit-Vista-2008-Win7

● Win32bit-XP-2003

● Win64bit-amd-Vista-2008-Win7

● Win64bit-amd-XP-2003

● Win64bit-ia-Vista-2008-Win7

● Win64bit-ia-XP-2003

3. Double-click dpinst.exe to run Device Installer.

4. Click Yes when prompted to confirm that you want to run the file.

5. Click Next to start the driver installation.

MultiModem ISI Server Cards User Guide 7