Multitech MTCMR-H, MultiModem iCell MTCMR-G-F4, MTCMR-E, MultiModem iCell MTCMR-H, MultiModem iCell MTCMR-E User Manual

®

MultiModem

Intelligent Wireless Modem

iCell

User Guide

Copyright and Technical Support

MultiModem® iCell User Guide
Intelligent Wireless Modem
MTCMR-H, MTCMR-E, MTCMR-G-F4
S000455B, Revision B

Copyright

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech
Systems, Inc. All rights reserved.

Copyright © 2009 - 10 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims
any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the
content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes.
Check Multi-Tech’s Web site for current versions of our product documentation.

Revision History

Revision Date Description

A 05/27/09 Initial release.
B 04/09/10 Add Universal IP, USB support, Windows Installer, and a Rev C back panel.

Trademarks and Logos

The Multi-Tech logo and MultiModem are registered trademarks of Multi-Tech Systems, Inc. Windows is a registered trademark

of Microsoft in the U.S. and other countries. Other trademarks and trade names mentioned in this publication belong to their
respective owners.

Contacting Multi-Tech Support

In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web
portal allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to
your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and
much more.

To create an account and submit a Support Case on the Portal, visit https://support.multitech.com

Online Web Portal https://support.multitech.com

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi­Tech products. Visit our support area on the website for other support services.

Knowledge Base and Support Services www.multitech.com/support.go

World Headquarters

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]

Technical Support

Business Hours: M-F, 9am to 5pm CST

Country By Email By Phone

Europe, Middle East, Africa: [e-mail] +(44) 118 959 7774

U.S., Canada, all others: [e-mail] [phone] or [phone]

Warranty

To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go

2 Multi-Tech Systems, Inc MultiModem iCell Intelligent Modem User Guide

Table of Contents

Contents

Chapter 1 – Product Description and Specifications ............................................................... 4

Product Description ................................................................................................................................................................... 4

Universal IP ........................................................................................................................................................................ 4

MultiModem MTCMR-H (HSDPA) ...................................................................................................................................... 5

MultiModem MTCMR-E (EDGE) ........................................................................................................................................ 5

MultiModem MTCMR-G-F4 (GPRS) ................................................................................................................................... 5

Safety ........................................................................................................................................................................................ 6

General Safety ................................................................................................................................................................... 6

RF Interference Issues ....................................................................................................................................................... 6

Vehicle Safety .................................................................................................................................................................... 6

Maintenance of the Wireless MultiModem .......................................................................................................................... 6

Handling Precautions ......................................................................................................................................................... 6

Front Panel ................................................................................................................................................................................ 7

LEDs .................................................................................................................................................................................. 7

Signal LEDs ........................................................................................................................................................................ 7

Back Panels............................................................................................................................................................................... 8

Package Contents ..................................................................................................................................................................... 8

Interfaces ................................................................................................................................................................................... 8

Specifications ............................................................................................................................................................................ 9

RF Specifications ..................................................................................................................................................................... 10

Antenna Specifications ............................................................................................................................................................ 10

GSM/EGSM Antenna Requirements/Specifications ......................................................................................................... 10

Antennas Available from Multi-Tech Systems, Inc. .......................................................................................................... 10

PTCRB Requirements Note ............................................................................................................................................. 10

FCC Requirements Note .................................................................................................................................................. 10

RS232 9-Pin Functions of the Female End Connector ............................................................................................................................... 10

GPIO (General Purpose Input/Output) 6-Pin Connector .......................................................................................................... 11

GPIO DC Characteristics .................................................................................................................................................. 11

Chapter 2 – Activation and Installation .................................................................................... 12

Activate Your Wireless Account ............................................................................................................................................... 12

Insert the SIM Card into Holder, If required ............................................................................................................................. 12

Connect the Antenna, Serial Cable, GPIO Cable, and Power ................................................................................................. 13

Optional – Attach the Modem to a Flat Surface ....................................................................................................................... 14

UIP USB CDC-ACM Virtual COM Port Installation .................................................................................................................. 15

Install the Modem Driver ................................................................................................................................................... 16

Chapter 3 – Using Your Wireless Modem ................................................................................ 20

Phone Numbers for the Wireless Modem ................................................................................................................................ 20

Examples of Useful AT Commands ......................................................................................................................................... 20

Verifying Signal Strength .................................................................................................................................................. 20

Checking Network Registration and Roaming Status ....................................................................................................... 20

Checking the Modem’s Identity ........................................................................................................................................ 20

Connecting to the Internet ....................................................................................................................................................... 21

Connecting to a GPRS/EDGE/HSDPA Network for Internet Access ................................................................................ 21

Create Your Dial-Up Connection in Windows Vista and XP ............................................................................................. 22

Generic Dial-Up Method - Non-Windows.......................................................................................................................... 23

Appendix A – Regulatory Compliance ..................................................................................... 24

EMC, Safety, and R&TTE Directive Compliance .............................................................................................................. 24

International Modem Restrictions ..................................................................................................................................... 24

FCC Part 15 Class B Statement ....................................................................................................................................... 24

Industry Canada ............................................................................................................................................................... 24

Appendix B – DC Power Cable ................................................................................................. 25

DC Power Cable Dimensions ........................................................................................................................................... 25

Appendix C - Waste Electrical and Electronic Equipment (WEEE) Statement ..................... 26

Appendix D – ROHS HT/TS Substance Concentration ........................................................... 27

Restriction of the Use of Hazardous Substances (RoHS) ................................................................................................ 27

Multi-Tech Systems, Inc. MultiModem iCell Intelligent Wireless Modem User Guide 3

Chapter 1 – Product Description and

Specifications

Product Description

The Multi-Tech MultiModem® iCell is a mid-range wireless modem. It is available in three models that require a SIM. All models
contain an embedded TCP/IP protocol stack for Internet connectivity, serial and USB connectors for modem configuration, and a
General Purpose Input/Output (GPIO) connector for customer interface connection. All MultiModem iCells can be desktop or
panel mounted.

The MultiModem iCell modems are available in four models:

Model Description

MTCMR-H (HSDPA)

MTCMR-E (EDGE)

MTCMR-G-F4 (GPRS)

All models contain an embedded TCP/IP protocol stack to bring Internet connectivity to any device without making changes to
its hardware design. Using the Internet protocols and the wireless connection to an IP network, the modems send and receive
data over the Internet. The modems offer short message service (SMS) features such as text and PDU, Point-to-point (MT/MO)
and cell broadcast.

The MultiModem iCell modems deliver some of the fastest cellular wireless data speeds using the various Internet protocols.
This is ideal for highly data-intensive applications such as remote video surveillance and other multimedia applications where
you are sending digital images, web pages and photographs.

The MultiModem iCell modems are designed around a wide variety of interface options including serial RS-232, USB, and
General Purpose Input/Output (GPIO). The serial RS-232 and USB connections provide seamless connectivity for configuration
of your application. The GPIO interface provides five user configurable GPIO’s as CMOS input or output ports to be connected
to a customer’s peripheral device. A customer application in which the GPIO interface could be used is one with a monitoring
device connected to the GPIO interface in which the monitoring device triggers an event in the IP stack to establish a TCP or
UPD socket connection or send an email stating that the monitoring device was triggered by high water.

Standards based tri-band UMTS/HSDPA performance

Quad-band E-GPRS Class 10 performance

Quad-band GSM/GPRS Class 10 performance

Universal IP

All MultiModem iCell modems are equipped with an embedded TCP/IP protocol stack to automate the connection process
and open a socket for bidirectional data transmission. Multi-Tech’s Universal IP supports Telnet, SMTP/POP, FTP, TCP,
UDP, PPP as well as other automatic call management options.

AT Commands: The embedded TCP/IP stack on the MultiModem iCell modems is configured using the

Universal IP (UIP) AT Commands. These commands are documented in the Reference Guide document

number S000457x.

4 Multi-Tech Systems, Inc. MultiModem iCell Intelligent Wireless Modem User Guide

Chapter 1 – Product Description and Specifications

MultiModem MTCMR-H (HSDPA)

The MultiModem MTCMR-H wireless modem delivers some of the fastest cellular data speeds by utilizing HSDPA
technology. It allows users to connect to the Internet and send and receive data faster than possible with an ordinary
GSM/GPRS network making it ideal for highly data-intensive applications. Based on industry-standard open interfaces, the
MultiModem MTCMR-H wireless modem is equipped with quad-band, high-speed RS232 technology, which means it can
be used worldwide on all existing GSM networks.

AT Commands: The MultiModem MTCMR-H wireless modem is configured using the HSDPA AT

Commands. These commands are documented in the Reference Guide for the MultiModem Wireless

HSDPA Modems, document number S000453x.

MultiModem MTCMR-E (EDGE)

The MultiModem EDGE wireless modem delivers some of the fastest cellular wireless data speeds utilizing EDGE
technology. It allows users to connect to the Internet, send and receive data up to three times faster than possible with an
ordinary GSM/GPRS network making it ideal for highly data-intensive multimedia applications.

AT Commands: The MultiModem MTCMR-E wireless modem is configured using the EDGE AT

Commands. These commands are documented in the Reference Guide for the MultiModem Wireless EDGE

Modems, document number S000371x.

MultiModem MTCMR-G-F4 (GPRS)

The MultiModem GPRS wireless modem offers standards-based quad-band GSM/GPRS Class 10 performance. Ready to
deploy, standalone data modem allows developers to add wireless communication to products with a minimum of
deployment time and expense.

AT Commands: The MultiModem MTCMR-G wireless modem is configured using the GPRS AT

Commands. These commands are documented in the Reference Guide for the MultiModem Wireless GPRS

Modems, document number S000293x and also the Reference Guide for the Universal IP Commands,

document number S000457x.

Multi-Tech Systems, Inc. MultiModem iCell Intelligent Wireless Modem User Guide 5

Chapter 1 – Product Description and Specifications

Safety

General Safety

The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically
secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be
used in other than fixed locations.

Caution: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antenna

and the body of the user or nearby persons. The Modem is not designed for or intended to be used in

portable applications within 20 cm. (8 inches) of the body of the user.

RF Interference Issues

It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio
frequency, RF, interference. Please follow the safety advice given below carefully.

● Switch OFF your MultiModem when in an aircraft. The use of cellular telephones in an aircraft may endanger the

operation of the aircraft, disrupt the cellular network and is illegal. Failure to observe this instruction may lead to

suspension or denial of cellular telephone services to the offender, or legal action or both.

● Switch OFF your MultiModem when around gasoline or diesel-fuel pumps and before filling your vehicle with fuel.

● Switch OFF your MultiModem in hospitals and any other place where medical equipment may be in use.

● Respect restrictions on the use of radio equipment in fuel depots, chemical plants or where blasting operations are in

progress.

● There may be a hazard associated with the operation of your MultiModem close to inadequately protected personal

medical devices such as hearing aids and pacemakers. Consult the manufacturers of the medical device to determine

if it is adequately protected.

● Operation of your MultiModem close to other electronic equipment may also cause interference if the equipment is

inadequately protected. Observe any warning signs and manufacturers’ recommendations.

Vehicle Safety

● Do not use your MultiModem while driving.

● Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first.

● If incorrectly installed in a vehicle, the operation of MultiModem telephone could interfere with the correct functioning of

vehicle electronics. To avoid such problems, be sure that qualified personnel have performed the installation.

Verification of the protection of vehicle electronics should be part of the installation.

● The use of an alert device to operate a vehicle’s lights or horn on public roads is not permitted.

Maintenance of the Wireless MultiModem

Your wireless MultiModem is the product of advanced engineering, design, and craftsmanship and should be treated with care.
The suggestions below will help you to enjoy this product for many years.

● Do not expose the MultiModem to any extreme environment where the temperature or humidity is high.

● Do not attempt to disassemble the MultiModem. There are no user serviceable parts inside.

● Do not expose the MultiModem to water, rain, or spilled beverages. It is not waterproof.

● Do not abuse your MultiModem by dropping, knocking, or violently shaking it. Rough handling can damage it.

● Do not place the MultiModem alongside computer discs, credit or travel cards, or other magnetic media. The

information contained on discs or cards may be affected by the phone.

● The use of accessories not authorized by Multi-Tech or not compliant with Multi-Tech’s accessory specifications may

invalidate the warranty of the MultiModem.

● In the unlikely event of a fault in the MultiModem, contact Multi-Tech Technical Support.

Handling Precautions

All devices must be handled with certain precautions to avoid damage due to the accumulation of static charge. Although input
protection circuitry has been incorporated into the devices to minimize the effect of this static build up, proper precautions should
be taken to avoid exposure to electrostatic discharge during handling and mounting.

6 Multi-Tech Systems, Inc MultiModem iCell Intelligent Modem User Guide

Chapter 1 – Product Description and Specifications

Front Panel

The front panel is designed with two groups of LEDs that display modem activity and signal strength. The first group of LEDs
display modem activity, such as transmit and receive data, carrier detection, link status, terminal ready indicating connection to
the pc, and the power indicator. The three Signal LEDs display the signal strength level of the wireless connection. The SIM
door on the right side of the modem provides access to the SIM card holder for those configurations.

LEDs

LED Indicators

TD Transmit Data. Lit when modem is transmitting data. Not valid while in USB mode.

RD Receive Data. Lit when modem is receiving data. Not valid while in USB mode.

CD Carrier Detect. Lit when data connection has been established. Not valid while in USB mode.

LS Link Status Dependent on Model

MTCMR-G MTCMR-H MTCMR-E

Continuous “on”
state indicates that the

wireless modem is not
registered on the
network.

Flashing state
indicates registration
on network.

Off state. Modem is
off (not ready) or in
download mode.

TR Terminal Ready. Lit when modem is transmitting data. Not valid while in USB mode.

PWR Power. Indicates presence of DC power when lit.

Signal

Indicates the wireless signal strength. Refer to Signal Strength LEDs below.

Continuous “on” state

indicates that the wireless
modem is registered on the
network.

Flashing state Indicates
attempted registration on
network.

Off state. Modem could
not register

Permanently off. ME is in one of the following
modes: Power Down mode, Airplane mode Non­Cyclic Sleep mode with no temporary wake-up
event in progress.

600 ms on/600 ms off

Limited Network Service: No SIM card inserted
or no PIN entered, or network search in progress
or ongoing user authentication, or network login
in progress.

75 ms on/3 sec off

Idle mode: The mobile is registered to the GSM
network (monitoring control channels and user
interactions). No call is in progress.

75 ms on/ 75 ms off/75 ms on/3 sec off

One or more GPRS contexts activated.

500 ms on/ 25 ms off

Packet switched data transfer in progress.

Permanently on

Depending on type of call:
Voice call – Connected to remote party

Data call – Connected to remote party or
exchange of parameters while setting up or
disconnecting a call.

Signal LEDs

In order to verify signal strength, you must use a terminal application such as HyperTerminal. Refer to Examples of Useful AT
Commands in Chapter 3 of this guide.

Multi-Tech Systems, Inc. MultiModem iCell Intelligent Wireless Modem User Guide 7

Chapter 1 – Product Description and Specifications

Back Panels

The reason for two different back panels is that the Rev B back panel could only support a 5Volt input on pins 1 and 2. The Rev
C and later back panel can support a 24Volt input on pins 1 and 2. The way to distinguish between Rev B and Rev C back
panels is that the RS-232 connector for the Rev B back panel is more to the left side of the back panel. The Rev C and later
back panel is 1.73 inches from the left side of the unit to the center point of the RS-232 connector.

Rev B Rev C and later

Package Contents

Unbundled Package

with No Accessories

1 modem
1 Quick Start Guide
1 MultiModem CD

Note: You must supply mounting

screws, AC or DC power
supply, and an antenna.

1 modem
1 antenna
1 RS232 cable
1 USB cable
1 GPIO cable
1 power supply
1 Quick Start Guide
1 MultiModem CD

Note: You must supply mounting screws.

Bundled Package
With Accessories

Note: Your wireless provider will supply the SIM card.

Interfaces

The MultiModem has several interfaces:

● LED function indicating operating status

● External antenna (via SMA connector)

● Serial and control link (via 9-pin DB9 female)

● USB 2.0 full speed, CDC-ACM Compliant

● General purpose input/output (via 6 pin 2x3 style connector)

● Power supply (via 2.5mm miniature power jack)

● SIM card holder

8 Multi-Tech Systems, Inc MultiModem iCell Intelligent Modem User Guide

Chapter 1 – Product Description and Specifications

Specifications

Features MTCMR-H MTCMR-E MTCMR-G-F4

Performance HSDPA/UMTS

EDGE: Class 10
GPRS: Class 10

Band, Frequency Quad-band

GSM/GPRS/EDGE/HSDPA
850/900/1800/1900 MHz
UMTS FDD: Band I/
Band II/Band V

Packet Data HSDPA: UE CAT [1-6], 11, 12

supported,compressed mode
according to 3GPP TS5.212
EDGE: Class 10, full
PBCCH support, coding schemes
CS-9, Mobile station Class B
GPRS: Class 10, full PBCCH
support, coding schemes CS1-4,
Mobile station Class B

Circuit-Switched
Data

GSM: Asynchronous, non-

transparent up to 9600bps
UMTS: Asynchronous,non­transparent up to 64K bps

Short Message
Services-SMS

Antenna
Connector

Text & PDU,Point-to-Point
(MO/MT), cell broadcast

RF Antenna: 50 ohm SMA (female
connector)

SIM Connector Standard 1.8 and 3V SIM receptacle Standard 1.8 and 3V SIM receptacle Standard 1.8 and 3V SIM receptacle
RS232 Connector DE9 DE9 DE9
GPIO Connector 6 pin 2x3 style 6 pin 2x3 style 6 pin 2x3 style

Power Connector 2.5mm miniature(screw-on) 2.5mm miniature(screw-on) 2.5mm miniature(screw-on)

Voltage 9V to 32 VDC 9V to 32 VDC 9V to 32 VDC

Power*

Physical
Description

Operating
Temperature **

Sleep .046A, .43W @ 9V, .021A,.42W @ 20V,

.014A, .45W @ 32V

Typical .325A,.2.99W @ 9V, .152A,3.04W @ 20V;

0.1A, 3.20W @ 32V

Max .532A,4.89W @ 9V, .225A,4.50W @ 20V,

.146A, 4.67W @ 32V

Peak. N/A

4.2” Wx1.1”Hx3.4”D 2lbs

12.5 cmW x2.7cmHx 8.6cmD 0.23Kg

-30° to +60° C
UL listed @ 40°

Storage Temp -40° to +85° C -40° to +85° C -40° to +85° C
Humidity Relative humidity 20% to 90%

noncondensing

Certifications

EMC Compliance

FCC Part 15
EN55022
EN55024

Radio Compliance

FCC Part 22, 24
RSS132,133
EN301 489-1
EN301 489-7
EN301 511

AS/ACIF S042.1, S042.3

Safety: UL60950-1

cUL60950-1

IEC60950-1

Network: PTCRB

* Multi-Tech Systems, Inc recommends that the customer incorporate a 10% buffer into their power source when determining product

load.

** UL Listed @ 40°C. Limited by power supply. UL Certification does not apply or extend to an ambient above 40°C and has not been

evaluated by UL for ambient greater than 40°C

“UL has evaluated this device for use in ordinary locations only. Installation in a vehicle or other outdoor locations has not been

evaluated by UL. UL Certification does not apply or extend to use in vehicles or outdoor applications or in ambient above 40° C.”

EDGE: E-GPRS Class 10,

GPRS: Class 10

GPRS: Class 12

Quad-band GSM 850/900/1800/1900
MHz

EDGE: E-GPRS Up to 240K bps,
coding scheme MCS-9, mobile station

Quad-band GSM
850/900/1800/1900 MHz

Up to 85.6K bps, coding schemes
CS1 to CS4

Class B, LLC layer, 4 time slots
GPRS: Full PBCCH support, coding
scheme 1-4, mobile station Class B

Up to 14.4K bps, non-transparent Up to 14.4K bps transparent and non-

transparent

Text & PDU, Point-to-Point (MO/MT),
cell broadcast

RF Antenna: 50 ohm SMA (female
connector)

Sleep .036A, .33W @ 9V, .023A,.46W @ 20V,

.014A, .45W @ 32V

Typical .120A,.1.11W @ 9V, .060A, 1.20W @ 20V;

.040A, 1.28W @ 32V

Max .345A,3.15W @ 9V, .158A, 3.16W @ 20V,

.102A, 3.26W @ 32V

Peak. 1.90A @9 V, 0.703A @ 20V, 0.468A @32V

4.2” W x1.1”Hx3.4”D 2 lbs

12.5cmW x2.7cmH x 8.6cmD 0.2Kg

-30° to +50° C
UL listed @ 40°

Relative humidity 20% to 90%
noncondensing

EMC Compliance

FCC Part 15
EN55022
EN55024

Radio Compliance

FCC Part 22, 24
RSS132,133
EN301 489-1
EN301 489-7
EN301 511

AS/ACIF S042.1, S042.3

Safety: UL60950-1

cUL60950-1
IEC60950-1

Network: PTCRB

Text & PDU, Point-to-Point, cell
broadcast

RF Antenna: 50 ohm SMA (female
connector)

Sleep .035A, .32W @ 9V, .017A,.34W @ 20V, .012A,

.38W @ 32V

Typical .103A,.95W @ 9V, .046A,.92W @ 20V; .032A,

1.02W @ 32V

Max .183A,1.69W @ 9V, .086A,1.72W @ 20V,

.056A, 1.79W @ 32V

Peak. 1.180A @9 V, .530A @ 20V, .375A @32V

4.2” Wx1.1”Hx3.4”D 2 lbs

12.5cmW x2.7cmH x 8.6cmD 0.205Kg

-30° to +70° C
UL listed @ 40°

Relative humidity 20% to 90%
noncondensing

EMC Compliance

FCC Part 15
EN55022
EN55024

Radio Compliance

FCC Part 22, 24
RSS132,133
EN301 489-1
EN301 489-7
EN301 511

AS/ACIF S042.1, S042.3

Safety: UL60950-1

cUL60950-1

IEC60950-1

Network: PTCRB

Multi-Tech Systems, Inc. MultiModem iCell Intelligent Wireless Modem User Guide 9