Multitech MultiMobile MT9234MU-CDC User Manual

MultiMobile™ USB

V.92 Portable USB Modem

MT9234MU-CDC

User Guide

Revision

Date

Description

A

03/05/10

New CDC build option initial release.

B

11/21/2011

Removed references to product CD

C

12/13/2012

Updated RoHS and other regulatory information.

D

12/18/2013

UL Translations

Country

By Email

By Phone

Europe, Middle East, Africa:

[e-mail]

(44) 118 959 7774

U.S., Canada, all others:

[e-mail]

[phone] or [phone]

MultiMobile USB User Guide
V.92 Portable USB Modem
MT9234MU

S000470C Rev. D

Copyright

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech
Systems, Inc. All rights reserved.

Copyright © 2013 Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims
any implied warranty of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves
the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi­Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s Web site for current
versions of product documentation.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560;
5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257;
5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395;
5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D353,598; 5,355,365; 5,309,562; 5,301,274.
Other patents pending.

World Headquarters

Multi-Tech Systems, Inc.
2205 Woodale Drive, Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]
www.multitech.com

Contacting Multi-Tech Support

Online Support Portal: https://support.multitech.com

In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web
portal allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to
your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and
much more.
To create an account and submit a Support Case on the Portal, visit https://support.multitech.com.

Knowledge Base and Support Services: www.multitech.com/support.go

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi­Tech products. Visit our support area on the website for other support services.

Technical Support

U.S. office hours are 9am – 5pm, CST

Warranty

Warranty information can be found at: http://www.multitech.com/warranty.go

2 MT9234MU-CDC User Guide

Chapter 1 – Product Description .........................................................................................................4

Features .......................................................................................................................................................... 4

Telecom Safety Warnings ................................................................................................................................ 4

Package Contents ............................................................................................................................................ 5

About AT Commands ...................................................................................................................................... 5

Technical Specifications .................................................................................................................................. 5

Chapter 2 – Installing the Modem .......................................................................................................7

Installing the Modem Driver ........................................................................................................................... 7

Installing the Modem in Windows 7 ............................................................................................................... 7

Installing the Modem in Windows Vista ....................................................................................................... 11

Installing the Modem in Windows XP and Server 2003 or 2008 ................................................................... 15

Configuring the Modem’s Country Code ....................................................................................................... 19

Using the Global Wizard Utility to Configure Country Code ......................................................................... 19

Using AT Commands to Configure Country Code .......................................................................................... 19

Chapter 3 – Operating the Modem ................................................................................................... 20

Front Panel Overview ................................................................................................................................... 20

Connecting to the Internet ............................................................................................................................ 20

Setting Up a Remote Node ............................................................................................................................ 20

Chapter 4 – Remotely Configuring the Modem.................................................................................. 21

Changing the Default Password and Escape Character .................................................................................. 21

Changing the Setup Password ....................................................................................................................... 21

Changing the Remote Escape Character ....................................................................................................... 21

Appendix A – Regulatory Information ............................................................................................... 23

FCC Part 15 Class B Statements ..................................................................................................................... 23

EMC Requirements for Industry Canada ....................................................................................................... 23

FCC Part 68 Telecom ..................................................................................................................................... 24

Canadian Limitations Notice ......................................................................................................................... 25

EMC, Safety, and R&TTE Directive Compliance ............................................................................................. 25

International Modem Restrictions ................................................................................................................ 26

New Zealand Telecom Warning Notice ......................................................................................................... 26

South African Notice ..................................................................................................................................... 27

Thailand Approval ......................................................................................................................................... 27

Brazil Regulatory Special Cable Requirement ................................................................................................ 27

Restriction of the Use of Hazardous Substances (RoHS) ................................................................................ 28

REACH Statement ......................................................................................................................................... 28

Waste Electrical and Electronic Equipment Statement .................................................................................. 29

WEEE Directive .............................................................................................................................................. 29

Instructions for Disposal of WEEE by Users in the European Union ............................................................. 29

Information on HS/TS Substances According to Chinese Standards .............................................................. 30

Information on HS/TS Substances According to Chinese Standards (in Chinese) ........................................... 31

Appendix B – ASCII Conversion ......................................................................................................... 32

Index ............................................................................................................................................... 33

MT9234MU-CDC User Guide 3

Command Buffer

40 characters

Diagnostics

Power-on self test, local analog & local digital loop, remote digital
loop.

LED Indicators

LEDs for Data, Carrier Detect, Off Hook, Terminal Ready

Intelligent Features

Fully AT command compatible; autodial, redial, repeat dial; pulse or
tone dial; dial pauses; auto answer; caller ID; EIA extended
automode; adaptive line probing; automatic symbol and carrier
frequency during start-up, retrain, and rate renegotiation; call
status display, auto-parity and data rate selections; keyboard­controlled modem options; non-volatile memory; on-screen
displays for modem option parameters; command lines of up to 40
characters each; help menus; remote configuration.

The MultiMobile USB V.92 Portable USB modem MT9234MU-CDC provides V.92/56K data rates, fax and
file transfer capabilities and a hot-swappable USB interface. This modem, weighing only 2 ounces, is
ideal for mobile users who want email and Internet access on the road. The MT9234MU-CDC modem
can also serve as the mobile user’s home office desktop modem.
This user’s guide helps you install, configure, test and use your modem.

Features

Telecom Safety Warnings

Before servicing, disconnect this product from its power source and telephone network. Also:

● Never install telephone wiring during a lightning storm.

● Never install a telephone jack in wet locations unless the jack is specifically designed for wet

locations.

● Use this product with UL and cUL listed computers only.

● Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

● Use caution when installing or modifying telephone lines.

● Avoid using a telephone during an electrical storm. There may be a remote risk of electrical shock

from lightning.

● Do not use a telephone in the vicinity of a gas leak.

CAUTION: To reduce the risk of fire, use only 26 AWG or larger UL Listed or CSA Certified

telecommunication line cord.

Avertissements de sécurité télécom analogique

Avant de l'entretien, débrancher ce produit de son réseau d'alimentation et de téléphone. également:

● Ne jamais installer du câblage téléphonique pendant un orage électrique.

● Ne jamais installer de prises téléphoniques à des endroits mouillés à moins que la prise ne soit

conçue pour de tels emplacements.

● Utilisez ce produit avec UL et cUL ordinateurs répertoriés seulement.

4 MT9234MU-CDC User Guide

Chapter 1 – Product Description

Trade Name

MultiMobile™ USB

Model Number

MT9234MU

Data Rates

56K download speeds from digital V.92/V.90 servers;

33.6K upload and download speeds from non-V.92/V.90 servers and other client
modems

Fax Rates

33.6K and below

Standards:

Data
Error Correction
Data Compression
Fax
Video

V.92, V.90 enhanced, V.34 and below
V.42
V.44, V.42bis, MNP Class 5
V.34, Class 2.1 & 1.0, V.17, Group 3; Class 1 & 2, Error Correction Mode
V.80

Cables

1 USB series A
1 RJ-11

Operation

USB Port: 12 Mbps
Line Type: Dial-up

Physical Description

1.3” w x 1.0” h x 3.1” d; 2 oz

3.0 cm w x 2.5 cm h x 8.0 cm d; 62 g

Operating Environment

Operating Temperature: -31° to +167° F (-35° to 75° C)

UL listed at 60° C

Humidity Range: 25–85% non-condensing

Approvals

CE Mark
EMC: FCC Part 15 Class B, EN55024, EN55022 Class B, ICES-003 Class B
Safety: UL/cUL 60950-1, IEC 60950-1
Telecom: 47CFR Part 68, CS03, TBR21, other countries also included

● Ne jamais toucher fils ou des bornes téléphoniques non isolés à moins que la ligne téléphonique

n'ait été déconnectée au niveau de l'interface réseau.

● Faire preuve de prudence au moment d'installer ou de modifier des lignes téléphoniques.

● Éviter d'utiliser le téléphone pendant un orage électrique. Il peut y avoir un risque de choc

électrique causé par la foudre.

● N'utilisez pas un téléphone à proximité d'une fuite de gaz.

ATTENTION: Pour réduire les risques d’incendie, utiliser uniquement des conducteurs de télécommunications 26

AWG au de section supérleure.

Package Contents

● MT9234MU-CDC modem

● One RJ-11 cable

Inspect the contents for signs of any shipping damage. If damage is observed, do not power up (connect
to a USB port) the unit. Contact Multi-Tech’s Technical Support for advice.

About AT Commands

AT Commands for this product are published in a separate document. You can find this documentation
on the Multi-Tech website.

Technical Specifications

MT9234MU-CDC User Guide 5

Chapter 1 – Product Description

Power*

Sleep Mode Typical Maximum
Measured Volts 4.99 4.96 4.95
Current (AMPS) 0.099 0.130 0.172
Watts 0.494 0.645 0.851

Limited Warranty

2 years

* Multi-Tech Systems, Inc. recommends that you incorporate a 10% buffer into their power source when
determining product load.

6 Multi-Tech Systems, Inc. MT9234MU-CDC User Guide (S000470A)

Installing the Modem Driver

Before you begin, go to the Multi-Tech website and download the driver for your modem.

Installing the Modem in Windows 7

After connecting the MT9234MU-CDC to an available USB port, Windows displays a message that the
driver software was not successfully installed.

To install the driver software:

1. From the Windows Start button and select Control Panel.

2. Select the Hardware and Sound link.

3. In the Devices and Printers group, click Device Manager.

7 MT9234MU-CDC User Guide

Chapter 2 – Installing the Modem

4. In the list of devices, right-click on MT9234MU-CDC and select Update Driver Software.

8 MT9234MU-CDC User Guide

Chapter 2 – Installing the Modem

5. Click Browse my computer for driver software.

6. Click Browse and navigate to the area where you downloaded the driver.

7. Select the appropriate drivers for your device (either 34-bit or 64-bit) and click OK.

MT9234MU-CDC User Guide 9

Chapter 2 – Installing the Modem

8. Click Next to continue the installation.

9. A Windows Security window can appear, stating that the publisher cannot be verified. Click Install

this driver software anyway.

10. A transitory window appears, as the installation completes.

11. To finish installing, click Close.

Your modem is installed and ready to use.
After you have installed the modem, register the MT9234MU product. To do so, open an Internet

browser and go to the following address. Follow instructions at this site:

http://www.multitech.com/en_US/TOOLS/Forms/register/warranty.asp

10 MT9234MU-CDC User Guide