Multi-Tech MultiConnect microCell MTCM2-L4G1 User Manual
®
MultiConnect
MTCM2-L4G1 User Guide
microCell
MULTICONNECT MICROCELL USER GUIDE
MultiConnect microCell User Guide
Model: MTCM2-L4G1
Part Number: S000732 1.1
Copyright
This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of
Multi-Tech Systems, Inc. All rights reserved. Copyright © 2019 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and noninfringement.
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Trademarks
MultiTech®, the MultiTech logo, and MultiConnect are registered trademarks of Multi-Tech Systems, Inc. All other brand and product names are trademarks
or registered trademarks of their respective companies.
Legal Notices
The MultiTech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with
applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or
death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life
preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or
missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted
Applications is at the user’s sole risk and liability.
MULTITECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE
UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTITECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR
COMMUNICATIONS NETWORK. MULTITECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES,
COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR
COMMUNICATIONS NETWORK USING THE PRODUCTS.
The MultiTech products and the final application of the MultiTech products should be thoroughly tested to ensure the functionality of the MultiTech
products as used in the final application. The designer, manufacturer and reseller has the sole responsibility of ensuring that any end user product into
which the MultiTech product is integrated operates as intended and meets its requirements or the requirements of its direct or indirect customers.
MultiTech has no responsibility whatsoever for the integration, configuration, testing, validation, verification, installation, upgrade, support or maintenance
of such end user product, or for any liabilities, damages, costs or expenses associated therewith, except to the extent agreed upon in a signed written
document. To the extent MultiTech provides any comments or suggested changes related to the application of its products, such comments or suggested
changes is performed only as a courtesy and without any representation or warranty whatsoever.
Contacting MultiTech
Knowledge Base
The Knowledge Base provides immediate access to support information and resolutions for all MultiTech products. Visit http://www.multitech.com/kb.go.
Support Portal
To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.
Support
Business Hours: M-F, 8am to 5pm CT
Country By Email By Phone
Europe, Middle East, Africa: support@multitech.co.uk +(44) 118 959 7774
U.S., Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863
Warranty
To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive, Mounds View, MN 55112
Phone: (800) 328-9717 or (763) 785-3500
Fax (763) 785-9874
2 MultiConnect®microCell MTCM2-L4G1 User Guide
CONTENTS
Contents
Chapter 1 – Product Overview ................................................................................................................................. 5
About the MultiConnect microCell Modem ................................................................................................................. 5
Documentation Overview ............................................................................................................................................. 5
Dimensions.................................................................................................................................................................... 6
MTCM2-L4G1 Specifications ......................................................................................................................................... 7
Side Panels and Connectors.......................................................................................................................................... 8
Side Panels ................................................................................................................................................................. 8
Connectors .................................................................................................................................................................. 8
LED Descriptions ........................................................................................................................................................... 9
MTCM2-L4G1 Power Draw ......................................................................................................................................... 10
Chapter 2 – Safety Warnings.................................................................................................................................. 11
Radio Frequency (RF) Safety ....................................................................................................................................... 11
Interference with Pacemakers and Other Medical Devices ...................................................................................... 11
Potential interference ............................................................................................................................................... 11
Precautions for pacemaker wearers ........................................................................................................................ 11
Chapter 3 – Installing the Device............................................................................................................................ 12
Installing a SIM Card ................................................................................................................................................... 12
Removing a SIM Card................................................................................................................................................ 12
Installing the Device .................................................................................................................................................... 12
Mounting Device to Flat Surface................................................................................................................................. 12
Next Steps ................................................................................................................................................................... 14
Chapter 4 – Antenna Information .......................................................................................................................... 15
Antenna....................................................................................................................................................................... 15
Antenna System Cellular Devices................................................................................................................................ 15
Cellular and LTE Antenna ........................................................................................................................................... 15
Antenna Specifications.............................................................................................................................................. 15
Chapter 5 – Regulatory Information....................................................................................................................... 16
EMC, Safety, and Radio Equipment Directive (RED) Compliance .............................................................................. 16
Waste Electrical and Electronic Equipment Statement .............................................................................................. 16
WEEE Directive.......................................................................................................................................................... 16
Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 16
REACH Statement ....................................................................................................................................................... 17
Registration of Substances........................................................................................................................................ 17
Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 17
Information on HS/TS Substances According to Chinese Standards ......................................................................... 18
Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................................... 19
MultiConnect®microCell MTCM2-L4G1 User Guide 3
CONTENTS
Chapter 6 – Using Connection Manager ................................................................................................................. 20
Installing Connection Manager ................................................................................................................................... 20
Setting Up a Serial Device in Windows Device Manager ............................................................................................ 21
Connecting a Device.................................................................................................................................................... 23
Uninstalling Connection Manager............................................................................................................................... 24
Connection Manager User Interface........................................................................................................................... 24
Main tab.................................................................................................................................................................... 25
Settings tab ............................................................................................................................................................... 26
Connection tab.......................................................................................................................................................... 26
Details tab ................................................................................................................................................................. 26
Terminal tab.............................................................................................................................................................. 26
Charts tab.................................................................................................................................................................. 26
Troubleshooting .......................................................................................................................................................... 26
Serial COM port is not available in the Serial Modem Settings................................................................................ 26
Device is not detected ("No Device") ....................................................................................................................... 26
MultiConnect Cell USB Modem is not detected ....................................................................................................... 27
Connection Manager is not working, and a device connected to the computer is not detected............................ 27
Connection Manager displays "Device Error" status for a serial device .................................................................. 27
4 MultiConnect®microCell MTCM2-L4G1 User Guide
PRODUCT OVERVIEW
Chapter 1 – Product Overview
About the MultiConnect microCell Modem
The MultiConnect microCell is a compact and simple communications platform that provides cellular capabilities
for fixed and mobile applications. It is intended for use in settings such as vending, smart parking, medical, smart
inventory tracking equipment and commercial applications.
Documentation Overview
The following documents are available at https://www.multitech.com/brands/multiconnect-microcell. Select your
model to find the documents specific for that device.
Document Description Part Number
MultiConnect microCell MTCM2L4G1 User Guide
MultiConnect microCell MTCM2L4G1 Quick Start
Quectel EGxx AT Commands
Manual, USB Installation Guides,
and other related manuals
Hardware, regulatory, and getting started
information.
Steps for getting started. Ships with the
device and is available online.
Multiple documents listing AT Commands,
USB installation guides, app notes, and
other protocols used to communicate
with your device. Provided in a zip file.
S000728
82104400L
N/A
MultiConnect®microCell MTCM2-L4G1 User Guide 5
PRODUCT OVERVIEW
Dimensions
6 MultiConnect®microCell MTCM2-L4G1 User Guide
MTCM2-L4G1 Specifications
Category Description
General
Standards 3GPP Rel. 11 LTE
UMTS/HSPA+
GSM/GPRS/EDGE
USB Interface is CDC-ACM compliant
TCP/IP Functions FTP, SMTP, SSL, TCP, UDP
Frequency Bands LTE FDD: B1/B2/B3/B4/B5/B7/B8/B12/B13/B18/ B19/B20/B25/B26/B28
LTE TDD: B38/B39/B40/B41
WCDMA: B1/B2/B4/B5/B8/B6/B19
GSM: B2/B3/B5/B8
Speed
PRODUCT OVERVIEW
Data Speed LTE FDD: Max 150Mbps (DL)/Max 50Mbps (UL)
LTE TDD: Max 130Mbps (DL)/Max 35Mbps (UL)
UMTS: DC-HSDPA: Max 42Mbps (DL)
UMTS: HSUPA: Max 5.76Mbps (UL)
UMTS: WCDMA: Max 384Kbps (DL)/Max 384Kbps (UL)
GSM: EDGE: Max 296Kbps (DL)/Max 236.8Kbps (UL)
GSM: GPRS: Max 107Kbps (DL)/Max 85.6Kbps (UL)
Physical Description
Weight Device only 2.4 oz (66 g); With antennas 2.9 oz (83 g)
Dimensions Refer to mechanical drawing for dimensions.
Connectors
Antenna Connector 2 SMA connectors for cellular
SIM 1.8V and 3V SIM holder for micro-SIM (3FF) card
USB USB 2.0 with High Speed up to 480 Mbps
Environment
Operating Temperature -40° C to +85° C*
Storage Temperature -40° C to +85° C
Humidity 20%-90% RH, non-condensing
Power Requirements
Operating Voltage USB Model: 5 VDC
SMS
MultiConnect®microCell MTCM2-L4G1 User Guide 7
PRODUCT OVERVIEW
Category Description
SMS Point-to-Point messaging
Mobile-Terminated SMS
Mobile-Originated SMS
Certifications and Compliance
EMC and Radio
Compliance
Safety Compliance IEC 60950-1 2nd ED, IEC 62368-1
*UL tested to ambient temperature of +60C.
CE Mark, RED (EU)
Side Panels and Connectors
Side Panels
Connectors
The device has the following connectors:
USB 1 USB connector
SMA 2 female SMA connectors, labeled CELL and AUX
SIM 1 micro-SIM slot, between the SMA connectors
8 MultiConnect®microCell MTCM2-L4G1 User Guide
LED Descriptions
The MTCM2 has the following LEDs:
PRODUCT OVERVIEW
Note:
Slow is 1 second on 1 second off
Fast is 200 milliseconds on 200 milliseconds off
LED Status Description
Power On Device has power
Off Device does not have power
Link Status (LS) On Radio is not registered
Flash Slow Registered
Off Radio is turned off, in PSM mode, receiving a firmware
update, or SIM is not inserted.
LTE On LTE
Flash Fast 3G
Flash Slow 2G
Off SIM not inserted or radio technology unknown
SIM On Ready
Flash Slow Other
Off SIM not inserted
Signal Strength On Excellent
Flash Fast Good
Flash Slow Fair
Off No signal or SIM not inserted
MultiConnect®microCell MTCM2-L4G1 User Guide 9
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