Multitech MultiConnect Cell User Manual

MultiConnect

User Guide

®

Cell

MULTICONNECT®CELL USER GUIDE

MultiConnect®Cell User Guide

Model: MTC-C2

Part Number: S000564 1.0.8

Copyright

This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of
Multi-Tech Systems, Inc. All rights reserved. Copyright © 2014 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non­infringement.

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Legal Notices

The Multi-Tech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with
applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or
death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life
preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or
missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted
Applications is at the user’s sole risk and liability.

MULTI-TECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE
UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTI-TECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR
COMMUNICATIONS NETWORK. MULTI-TECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES,
COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR
COMMUNICATIONS NETWORK USING THE PRODUCTS.

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.

Support

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Country By Email By Phone

Europe, Middle East, Africa: [e-mail] +(44) 118 959 7774

U.S., Canada, all others: [e-mail] [phone] or [phone]

Warranty

To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive, Mounds View, MN 55112

Phone: [phone] or [phone]

Fax [phone]

2 MultiConnect®Cell User Guide

CONTENTS

Contents

Product Overview .................................................................................................................................................... 5

About the MultiConnect Cell Modem........................................................................................................................... 5

Documentation ........................................................................................................................................................... 6

Descriptions of LEDs...................................................................................................................................................... 6

Side Panels .................................................................................................................................................................... 7

Specifications ................................................................................................................................................................ 7

Power Draw MTC-C2 .................................................................................................................................................... 9

Dimensions.................................................................................................................................................................. 10

Safety Warnings..................................................................................................................................................... 12

Radio Frequency (RF) Safety ....................................................................................................................................... 12

Interference with Pacemakers and Other Medical Devices ...................................................................................... 12

Potential interference ............................................................................................................................................... 12

Precautions for pacemaker wearers ........................................................................................................................ 12

Antenna....................................................................................................................................................................... 13

Cellular Information............................................................................................................................................... 14

Antenna....................................................................................................................................................................... 14

CDMA Antenna Information ....................................................................................................................................... 14

CDMA Antenna Requirements/Specifications .......................................................................................................... 14

Installing and Using the Device .............................................................................................................................. 15

Installing the Device .................................................................................................................................................... 15

Placing Serial Devices in Power Save Mode.............................................................................................................. 15

USB Cable Recommendations................................................................................................................................... 16

Mounting Device to Flat Surface................................................................................................................................. 16

Installing Device Drivers......................................................................................................................................... 17

Installing on Linux ....................................................................................................................................................... 17

Troubleshooting Linux............................................................................................................................................... 17

Windows Notes .......................................................................................................................................................... 18

Installing on USB Host Powered Devices ................................................................................................................. 18

Installing on Non-USB Powered Devices .................................................................................................................. 18

Downloading the Windows USB Driver ..................................................................................................................... 18

Installing on Windows 8, 7 or Vista ........................................................................................................................... 19

Installing on Windows XP ........................................................................................................................................... 20

Uninstalling Windows Drivers ..................................................................................................................................... 21

Windows 8 ................................................................................................................................................................ 21

Windows 7 or Vista ................................................................................................................................................... 21

Windows XP .............................................................................................................................................................. 21

MultiConnect®Cell User Guide 3

CONTENTS

Antenna and Activation Information...................................................................................................................... 22

Antenna System Cellular Devices................................................................................................................................ 22

Requirements for Cellular Antennas with regard to FCC/IC Compliance ................................................................. 22

Account Activation for Cellular Devices ..................................................................................................................... 22

Device Phone Number ................................................................................................................................................ 22

Creating a Windows Dial-Up Connection.................................................................................................................... 22

Using Linux ............................................................................................................................................................ 23

Shell Commands.......................................................................................................................................................... 23

Testing Serial Ports.................................................................................................................................................... 23

Create a PPP Connection ............................................................................................................................................ 23

Example..................................................................................................................................................................... 23

Configuring and Communicating with Your Device................................................................................................. 25

Interacting with Your Device Overview ...................................................................................................................... 25

Before You Begin......................................................................................................................................................... 25

Using Command Mode and Online Data Mode.......................................................................................................... 25

Verifying Signal Strength............................................................................................................................................. 26

Example .................................................................................................................................................................... 26

Checking Network Registration for EV2 and C2.......................................................................................................... 27

Sending and Receiving Data........................................................................................................................................ 27

Connecting Device to TCP Server as TCP Client ........................................................................................................ 27

Configuring Device as UDP Listener to Accept UDP Client Connections ................................................................. 27

Configuring Device as UDP Client to Connect to UDP Server ................................................................................... 28

Configuring Device as UDP Listener to Accept UDP Client Connections ................................................................. 29

Transferring FTP File to FTP Server ........................................................................................................................... 30

Downloading File from FTP Server............................................................................................................................ 31

Reading, Writing and Deleting Messages ................................................................................................................... 32

Reading Text Messages............................................................................................................................................. 32

Sending Text Messages ............................................................................................................................................. 32

Deleting Messages .................................................................................................................................................... 33

Regulatory Information.......................................................................................................................................... 34

47 CFR Part 15 Regulation Class B Devices ................................................................................................................. 34

Industry Canada Class B Notice................................................................................................................................... 34

REACH Statement ....................................................................................................................................................... 35

Registration of Substances........................................................................................................................................ 35

Substances of Very High Concern (SVHC) ................................................................................................................ 35

Waste Electrical and Electronic Equipment Statement .............................................................................................. 35

WEEE Directive.......................................................................................................................................................... 35

Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 35

Information on HS/TS Substances According to Chinese Standards ......................................................................... 36

Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................................... 37

4 MultiConnect®Cell User Guide

PRODUCT OVERVIEW

Product Overview

About the MultiConnect Cell Modem

The MultiConnect® Cell cellular MTC-C2 modems are ready-to-deploy, standalone dual-band CDMA 1 x RTT
modems that provide wireless data communication. The modems integrate seamlessly with virtually any
application, and are useful for automated applications, such as remote diagnostics and remote monitoring. They
are available with RS-232 or USB connectors. The MultiConnect Cell cellular modems are based on industry­standard open interfaces.

Serial

USB

MultiConnect®Cell User Guide 5

PRODUCT OVERVIEW

Documentation

The following documentation is available on the Multi-Tech Installation Resources website at
www.multitech.com/setup/product.go.

Document Description

MultiConnect Cell User This document. Provides an overview, safety and regulatory information,
Guide schematics, and general device information.

EV-DO EV3 and CDMA C2 AT You can configure the MTC-C2 device using the CDMA C2 AT Commands. These
Commands Reference Guide commands are documented in the Reference Guide part number S000546.

Descriptions of LEDs

Devices that have a serial connector have the following LEDs:

■ Power

■ TR

■ CD

■ LS

Devices that have a USB connector have the following LEDs:

■ Power

■ LS

The tables that follow provide details about what the LEDs indicate.

Power

Not lit DC power not present.

Lit DC power present.

TR (Terminal Ready)

Not Lit Data is not being transmitted.

Lit Blinks when data is being transmitted.

CD (Carrier Detect)

Not lit Data connection is not established.

Lit Data connection is established.

LS (Link Status)

Not lit There is no power to the cellular radio.

Continuously Powered and connected, but not transmitting or receiving.
lit

Slow blink Powered and searching for a connection.

Fast blink Transmitting or receiving.

6 MultiConnect®Cell User Guide

Side Panels

The device has connectors on either side. The figures that follow show the side panels.

PRODUCT OVERVIEW

Note: The power-saving switch—which appears with the NORMAL and LOW POWER labels—is included

only on models that have a serial connector.

Specifications

MTC-C2

Category Description

General

Performance CDMA2000 1xRTT

Frequency Bands Dual-band 800/1900 MHz

Speed

Packet Data Up to 153 Kbps downlink and uplink

SMS

MultiConnect®Cell User Guide 7

PRODUCT OVERVIEW

Category Description

SMS Point-to-Point Messaging

Connectors

Cellular Female SMA

RS-232 DE9

USB Mini-B, USB 2.0 high speed or better

Power 2.5 mm miniature screw-on, RS-232 models

Power Requirements

Voltage Serial: 7 V to 32 V DC

Mobile-Terminated SMS

Mobile-Originated SMS

USB 5 V

Physical Description

Dimensions Dimensions are shown in the section “Dimensions” that follows.

Weight 8.2 ounces or 230 grams

Environment

Operating -40° C to +85° C
Temperature*

Humidity Relative humidity 15% to 93% non-condensing

Certifications, Compliance, Warranty

EMC Compliance FCC Part 15 Class B

Network Compliance Verizon

Radio Compliance FCC Part 22 and 24

Safety Compliance UL60950-1 2nd Edition 2011

Warranty Two years

*Device has been tested up to +85° C. UL Recognized @ 40° C, limited by AC power supply. UL Recognized @ 65° C
when used with the fused DC power cable, part number FPC-532-DC.

Note: The radio’s performance may be affected at the temperature extremes. This is considered normal. There is
no single cause for this function. Rather, it is the result of an interaction of several factors, such as the ambient
temperature, the operating mode and the transmit power.

8 MultiConnect®Cell User Guide

PRODUCT OVERVIEW

Power Draw MTC-C2

USB

5 volts Cellular call box Average measured Peak TX amplitude Total inrush charge

connection no data current (amps) at current (amps) measured in
(amps) maximum power MilliCoulombs (mC)

US Cellular 800 Mhz 0.050 0.520 0.572 1.26

US PCS 1900 Mhz 0.050 0.683 0.736 1.26

Serial

Low power mode Cellular call box Average Peak TX Total inrush
current (amps) connection no measured current amplitude charge measured

data (amps) (amps) at current (amps) in MilliCoulombs

maximum power (mC)

7 volts

US Cellular 800 0.010 0.035 0.350 0.395 0.049
Mhz

US PCS 1900 Mhz 0.010 0.035 0.450 0.505 0.049

9 volts

US Cellular 800 0.010 0.028 0.259 0.300 0.030
Mhz

US PCS 1900 Mhz 0.010 0.028 0.348 0.404 0.030

32 volts

US Cellular 800 0.004 0.012 0.090 0.140 0.013
Mhz

US PCS 1900 Mhz 0.004 0.012 0.112 0.164 0.013

MultiConnect®Cell User Guide 9

PRODUCT OVERVIEW

Dimensions

10 MultiConnect®Cell User Guide

PRODUCT OVERVIEW

MultiConnect®Cell User Guide 11

SAFETY WARNINGS

Safety Warnings

Radio Frequency (RF) Safety

Due to the possibility of radio frequency (RF) interference, it is important that you follow any special regulations
regarding the use of radio equipment. Follow the safety advice given below.

■ Operating your device close to other electronic equipment may cause interference if the equipment is

inadequately protected. Observe any warning signs and manufacturers’ recommendations.

■ Different industries and businesses restrict the use of cellular devices. Respect restrictions on the use of

radio equipment in fuel depots, chemical plants, or where blasting operations are in process. Follow
restrictions for any environment where you operate the device.

■ Do not place the antenna outdoors.

■ Switch OFF your wireless device when in an aircraft. Using portable electronic devices in an aircraft may

endanger aircraft operation, disrupt the cellular network, and is illegal. Failing to observe this restriction
may lead to suspension or denial of cellular services to the offender, legal action, or both.

■ Switch OFF your wireless device when around gasoline or diesel-fuel pumps and before filling your vehicle

with fuel.

■ Switch OFF your wireless device in hospitals and any other place where medical equipment may be in use.

Interference with Pacemakers and Other Medical Devices

Potential interference

Radiofrequency energy (RF) from cellular devices can interact with some electronic devices. This is electromagnetic
interference (EMI). The FDA helped develop a detailed test method to measure EMI of implanted cardiac
pacemakers and defibrillators from cellular devices. This test method is part of the Association for the
Advancement of Medical Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that
cardiac pacemakers and defibrillators are safe from cellular device EMI.

The FDA continues to monitor cellular devices for interactions with other medical devices. If harmful interference
occurs, the FDA will assess the interference and work to resolve the problem.

Precautions for pacemaker wearers

If EMI occurs, it could affect a pacemaker in one of three ways:

■ Stop the pacemaker from delivering the stimulating pulses that regulate the heart's rhythm.

■ Cause the pacemaker to deliver the pulses irregularly.

■ Cause the pacemaker to ignore the heart's own rhythm and deliver pulses at a fixed rate.

Based on current research, cellular devices do not pose a significant health problem for most pacemaker wearers.
However, people with pacemakers may want to take simple precautions to be sure that their device doesn't cause
a problem.

■ Keep the device on the opposite the side of the body from the pacemaker to add extra distance

between the pacemaker and the device.

■ Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the device in a shirt

or jacket pocket directly over the pacemaker).

12 MultiConnect®Cell User Guide