Multitech MTZPC-C, MTZPC-E, MultiModem MTZPC-C, MultiModem MTZPC-E User Manual

MultiModem® CDMA & EDGE

Internal Wireless Modem

MTZPC-C

MTZPC-E

User Guide

MultiModem User Guide

Internal Wireless Modem

CDMA & EDGE

MTZPC-C & MTZPC-E

P/N S000413A, Revision A

All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc.

Copyright © 2007 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person
or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our
product documentation

Revision

Revision Date Description

A 02/22/07 Initial Release

Trademarks

Multi-Tech, MultiModem and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. Windows is
a registered trademark of Microsoft in the U.S. and other countries. Other trademarks and trade names
mentioned in this publication belong to their respective owners.

World Headquarters

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone]; [phone]
Fax [phone]

Technical Support
Country By Email By Phone

France: [e-mail]
India: [e-mail]
Europe,Asia,Africa: [e-mail]
U.S., Canada, all other: [e-mail]

Internet Address: http://www.multitech.com

+(33) 1-64 61 09 81

[phone]

+(44) 118 959 7774

[phone] 0r [phone]

2 Multi-Tech Systems, Inc. MultiModem User Guide

Contents

CHAPTER 1: DESCRIPTION AND SPECIFICATIONS .......................................................................4

PRODUCT DESCRIPTION ...............................................................................................................................4

AT COMMAND INFO......................................................................................................................................4

PHONE NUMBER FOR THE WIRELESS MODEM................................................................................................4

PACKAGE CONTENTS ...................................................................................................................................5

PARTS TO BE SUPPLIED BY END USER ..........................................................................................................5

ANTENNA/RF SPECIFICATIONS......................................................................................................................5

CDMA.....................................................................................................................................................5

EDGE......................................................................................................................................................5

SPECIFICATIONS...........................................................................................................................................6

CHAPTER 2: INSTALLATION ................................................................................................................7

GENERAL SAFETY ........................................................................................................................................7

RF INTERFERENCE ISSUES ...........................................................................................................................7

ACTIVATING YOUR WIRELESS ACCOUNT........................................................................................................7

INSTALL YOUR MODEM..................................................................................................................................8

DRIVER INSTALLATION (WINDOWS XP/2003/2000)........................................................................................9

Part A: Installing the PCI card and COM port........................................................................................9

Part B: Installing Your Wireless Modem...............................................................................................12

CHAPTER 3 – USING YOUR MULTIMODEM ..................................................................................14

EXAMPLES OF USEFUL AT COMMANDS .......................................................................................................14

Verifying Signal Strength......................................................................................................................14

Checking Network Registration and Roaming Status..........................................................................14

Checking the Modem’s Identity ............................................................................................................14

Establishing a Circuit-Switched Data (CSD) Connection.....................................................................15

Answering a Circuit-Switched Data (CSD) Connection........................................................................15

USING SHORT MESSAGE SERVICES (SMS).................................................................................................16

SMS Examples for CDMA Modem.......................................................................................................17

SMS EXAMPLES FOR EDGE MODEM..........................................................................................................18

Internet Access.....................................................................................................................................19

Connecting to a Network for Internet Access.......................................................................................19

Connecting to a CDMA Network for Internet Access ...........................................................................19

CONNECTING TO THE EDGE NETWORK FOR INTERNET ACCESS...................................................................21

CHAPTER 4: TROUBLESHOOTING AND FREQUENTLY ASKED QUESTIONS......................23

TROUBLESHOOTING EXAMPLES...................................................................................................................23

SITUATION A: THE MODEM ALWAYS RETURNS «ERROR» WHEN TRYING TO ISSUE A COMMUNICATION .............23

SITUATION B: THE MODEM DOES NOT RESPOND...........................................................................................23

FREQUENTLY ASKED QUESTIONS FOR CDMA MODEM.................................................................................24

FREQUENTLY ASKED QUESTIONS FOR EDGE MODEM .................................................................................26

CHAPTER 5: WARRANTY & REPAIRS POLICIES..........................................................................28

Multi-Tech Warranty Statement............................................................................................................28

Repair Procedures for U.S. and Canadian Customers........................................................................28

Repair Procedures for International Customers (Outside U.S.A. and Canada)...................................28

Repair Procedures for International Distributors..................................................................................29

Replacement Parts...............................................................................................................................29

APPENDIX A - WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE)

STATEMENT............................................................................................................................................30

Multi-Tech Systems, Inc. MultiModem User Guide 3

Chapter 1 - Description and Specifications

Chapter 1: Description and Specifications

Product Description

The Multi-Tech MultiModem is an internal PCI bus wireless modem utilizing either CDMA or EDGE
technology. The MultiModem is an internal data/fax wireless modem. It also supports mobile
originated short message service (SMS) and mobile-terminated SMS. It offers standards-based
multi-band CDMA2000 1xRTT performance.

The MultiModem EDGE wireless modem delivers some of the fastest cellular wireless data speed s
by utilizing EDGE technology. It allows users to connect to the Internet and send and receive data
up to three times faster than possible with an ordinary GSM/GPRS network, making it ideal for
highly data-intensive multimedia applications. Based on industry-standard open interfaces, the
MultiModem EDGE wireless modem is equipped with quad-band GSM, which means it can be used
worldwide on all existing GSM networks. It also supports mobile originated short message service
(SMS) and mobile-terminated SMS.

MTZPC-C

Models:
MTZPC-C-Nx-NV Internal CDMA Modem with Universal PCI bus – Non-voice model

MTZPC-E-NV Internal EDGE Modem with Universal PCI bus – Non-voice mode.
Other Product Codes:

NAM is the model for US and Canada
GB/IE is the model for Great Britain and Ireland
Euro/ROW is the model for Europe and the rest of the world

A Note About Documentation:

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from
time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any
person or organization of such revisions or changes. Check Multi-Tech’s Web site for current
versions of our product documentation.

AT Command Info

AT commands for the wireless modem are published in a separate Reference Guide included on the
product CD and posted on the Multi-Tech web site.

Phone Number for the Wireless Modem

Every wireless modem will have its own unique phone number.

4 Multi-Tech Systems, Inc. MultiModem User Guide

Chapter 1 - Description and Specifications

Package Contents

Bundled Modem Only

• one MultiModem • One MultiModem

• one antenna (CDMA Models) • This Quick Start Guide

• Two antennas (EDGE Models)

• one product CD

• One Quick Start Guide

Parts to be Supplied by End User

The MultiModem is shipped with an antenna suited for it. However, if the antenna supplied does not
meet your application requirements (for size, shape, mounting style, etc.), you must supply an
antenna yourself. In general, the antenna used must be both of the correct frequency and of a style
appropriate to the application. See the Antenna/RF Specifications section below.

Antenna/RF Specifications

CDMA

Frequency

Impedance

VSWR

Typical Radiated Gain

CDMA 800 CDMA 1900

824 to 894 MHz 1850 to 1990 MHz

50 ohms

<1.5

0 dBi on azimuth plane

EDGE

Frequency RX
Frequency TX
RF Power Stand
Impedance
VSWR
Typical Radiated Gain

Frequency RX
Frequency TX
RF Power Stand
Impedance
VSWR
Typical Radiated Gain

GSM 850 EGSM 900

869 to 894 MHz 925 to 960 MHz
824 to 849 MHz 880 to 915 MHz
2W at 12.5% duty cycle 2W at 12.5% duty cycle
50 ohms
<2
0 dBi on azimuth plane

GSM 1800 GSM 1900

1805 to 1880 MHz 1930 to 199 0 MHz
1710 to 1785 MHz 1850 to 191 0 MHz
1W at 12.5% duty cycle 1W at 12.5% duty cycle
50 ohms
<2
0 dBi on azimuth plane

Multi-Tech Systems, Inc. MultiModem User Guide 5

Chapter 1 - Description and Specifications

Specifications

Features EDGE Modem CDMA Modem

Performance EDGE: E-GPRS Class 10 CDMA2000 1xRTT
Band, Frequency Quad-band GSM

Packet Data EDGE: Up to 240K bps, Coding

Circuit-Switched Data Asynchronous, transparent and

Fax Class 1 Group 3 Class 2.0 Group 3
Short Message Services-SMS Text & PDU, Point-to-Point MO &

Internet Protocols Supported TCP, UDP, DNS, FTP, SMTP,

Antenna Connector 50 ohm SMA 50 ohm SMA
SIM Connector Standard 3V SIM receptacle NA
Power Requirements 3.3 or 5 volt PCI slot 3.3 or 5 volt PCI slot
Physical Description 5.8" long x 4.8" high; 3.4 oz.

Operating Environment
Storage

Temperature
Humidity 20% to 90% non-condensing 20% to 90% non-condensing
Certifications CE Mark, R&TTE, EMC:

Miscellaneous AT Command Compatible

Warranty Two years Two years

850/900/1800/1900 MHz

scheme MCS 1-9, Mobile station
Class B, LLC layer, 4 time slots

non-transparent up to 14.4K bps

MT, cell broadcast

POP3, HTTP

(140mmx 90mm; 326g)

-30° to +70° C -30° to +70° C

-40° to +85° C -40° to +85° C

FCC Part 2, 15 Class A, 22, 24
EN 55022
EN 55024
RSS-102, 129, 133

Safety: cUL, UL 60950; EN 60950
Network: PTCRB

Carrier approved
Embedded TCP/IP stack

Dual-band 800/1900 MHz

Up to 153.6K bps forward and reverse

IS-95A, IS 95B up to 14.4K bps

ASCII Text & UCS-2, Point-to-Point, cell
broadcast

N/A

5.8" long x 4.8" high; 3.4 oz.
(140mmx 90mm; 326g)

EMC:

FCC Part 2, 15 Class A, 22, 24
EN 55022
EN 55024
RSS-102, 129, 133

Safety: cUL, UL 60950; EN 60950
Network: CDG 1 & 2

AT Command Compatible
Carrier approved

CDG 1 and 2 network certified

CDMA IS-95A, IS-95B backwards
compatible

6 Multi-Tech Systems, Inc. MultiModem User Guide

Chapter 2 - Installation

Chapter 2: Installation

General Safety

The modem is designed for and intended to be used in fixed and mobile applications. “Fixed”
means that the device is physically secured at one location and is not able to be easily moved to
another location. In a “Mobile” application, the device may be moved regularly from one location to
another.

Caution: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s

antenna and the body of the user or nearby persons. The modem is not designed for, nor intended
to be, used in applications within 20 cm (8 inches) of the body of the user.

RF Interference Issues

Avoid possible radio frequency (RF) interference by carefully following the safety guidelines below.

• Switch OFF your MultiModem when in an aircraft. The use of cellular telephones in an aircraft

may endanger the operation of the aircraft, disrupt the cellular network and is illegal. Failure to
observe this instruction may lead to suspension or denial of cellular telephone services to the
offender, or legal action or both.

• Switch OFF your MultiModem when around gasoline or diesel-fuel pumps and before filling

your vehicle with fuel.

• Switch OFF your MultiModem in hospitals and any other place where medical equipment may

be in use.

• Respect restrictions on the use of radio equipment in fuel depots, chemical plants or where

blasting operations are in progress.

• There may be a hazard associated with the operation of your MultiModem in the vicinity of

inadequately protected personal medical devices such as hearing aids and pacemakers.
Consult the manufacturers of the medical device to determine if it is adequately protected.

• Operation of your MultiModem in the vicinity of other electronic equipment may also cause

interference if the equipment is inadequately protected. Observe any warning signs and
manufacturers’ recommendations.

Activating your Wireless Account

Multi-Tech – A Certified National Activation Agent

Multi-Tech Systems, Inc. is a certified national activation agent for Cingular and Sprint wireless. For
more information about available data plans and to purchase and activate a wireless data account,
contact Multi-Tech at 888-288-5470.

Pre-Configured Multi-Tech Products

Each Multi-Tech wireless product has been pre-configured to operate on a wireless network.

Activate Your Wireless Account

Please see the wireless account Activation Notices located on the MultiModem CD. Choose the
one for your wireless network provider and follow the directions to activate your account.

Phone Numbers for the Wireless Modem

Every wireless modem will have its own unique phone number. The phone number will be given to
you by your wireless service provider or for the EDGE product, it may be on the SIM card or both.
Wireless provider implementations may vary.

Multi-Tech Systems, Inc. MultiModem User Guide 7

Chapter 2 - Installation

Install your Modem

Installing the MultiModem requires you to open your system. Please consult your system manual in
addition to the following instructions.

Prerequiste: For EDGE models only, you must have the SIM chip from your wireless servi ce
provider before installing your MultiModem.

MTZPC-C

MTZPC-E

1. Turn off your system and unplug it. Failure to do so may result in damage to both the MultiModem
and your system. Do not turn on the system until the instructions tell you to do so.

2. Remove the cover from your system as instructed in the system manual.

3. Select an empty PCI expansion slot. Remove the expansion slot cover and save the retaining
screw.

4. Before handling the MultiModem, discharge static in your body by touching a metal piece of the
system chassis. Carefully remove the MultiModem from its antistatic bag, handling it only by the
mounting bracket and edges. Do not touch the gold-plated connectors along the bottom edge.

5. For EDGE units only. Orient the SIM to match the marking on the SIM compartment, notch part
of the SIM should be facing the mounting bracket. Insert the SIM into its receptacle.

6. When installing the MultiModem, ensure that the antenna SMA connector is facing out of the
system.

7. Place the MultiModem directly above the expansion slot and gently, but firmly, push it into the
connector until the card’s retaining bracket is flush against the system chassis.

8. Fasten the retaining bracket to the system chassis with the screw saved in step 3.

9. Replace the system cover.

10. Attach the antenna to the threaded SMA connector on the PCI bracket.

11. Power up the system.

8 Multi-Tech Systems, Inc. MultiModem User Guide

Chapter 2 - Installation

Driver Installation (Windows XP/2003/2000)

The following installation procedure assumes a Windows XP operating system. Windows 2000 and
2003 have minor variances and are noted as they occur.

There are two parts to this procedure:
Part A: Installing the PCI card and COM port
Part B: Installing your wireless modem

Part A: Installing the PCI card and COM port

1. As the system boots up, the Welcome to the Found New Hardware Wizard screen appears.

Accept the default “No, not this time”, because Windows wants to search the Internet.
Click Next.

2. The Found New Hardware Wizard with “This wizard helps you install software for: PCI Serial

Port screen appears.

Click Install from a list or specific location (Advanced). Click Next.

Multi-Tech Systems, Inc. MultiModem User Guide 9