Multitech MTMC8-USB, MTMC16-USB, MultiModem USB MTMC8-USB, MultiModem USB MTMC16-USB User Manual

MultiModem

MTMC8-USB/MTMC16-USB User Guide

®

USB

MTMC ADMINISTRATOR GUIDE

MTMC Administrator Guide

Models: MTMC8 and MTMC16

Part Number: S000588, Version 1.1.0

Copyright

This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of
Multi-Tech Systems, Inc. All rights reserved. Copyright © 2014 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non­infringement.

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc. All other products and technologies are the
trademarks or registered trademarks of their respective holders.

Legal Notices

The Multi-Tech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with
applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or
death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life
preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or
missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted
Applications is at the user’s sole risk and liability.

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.

Support

Business Hours: M-F, 8am to 5pm CT

Country By Email By Phone

Europe, Middle East, Africa: [e-mail] +(44) 118 959 7774

U.S., Canada, all others: [e-mail] [phone] or [phone]

Warranty

To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive, Mounds View, MN 55112

Phone: [phone] or [phone]

Fax [phone]

2 MultiModem®USB MTMC8-USB/MTMC16-USB User Guide

CONTENTS

Contents

Product Overview .................................................................................................................................................... 5

Overview ....................................................................................................................................................................... 5

Documentation ........................................................................................................................................................... 5

Package Contents.......................................................................................................................................................... 5

Safety Warnings ............................................................................................................................................................ 5

Analog Telecom Safety Warnings .............................................................................................................................. 5

Specifications ................................................................................................................................................................ 6

Power Draw................................................................................................................................................................... 7

MTMC8........................................................................................................................................................................ 7

MTMC16...................................................................................................................................................................... 7

Hardware and Installation ....................................................................................................................................... 8

Connectors and LEDs .................................................................................................................................................... 8

MTMC 8....................................................................................................................................................................... 8

MTMC 16..................................................................................................................................................................... 8

Connector Descriptions............................................................................................................................................... 8

LED Descriptions ......................................................................................................................................................... 8

Mounting the Device (Optional) ................................................................................................................................. 10

Mounting an MTMC on a Wall.................................................................................................................................. 10

Mounting the Device in a Rack ................................................................................................................................. 11

Cabling your Device to a Computer .......................................................................................................................... 13

Installing Drivers .................................................................................................................................................... 15

Installing Windows Drivers ......................................................................................................................................... 15

Downloading Windows Drivers................................................................................................................................. 15

Installing Drivers for Windows 7, 8 or Server 2012 .................................................................................................. 15

Installing Drivers for Windows Vista or Server 2008 ............................................................................................... 15

Installing Drivers for Windows XP or Server 2003 .................................................................................................... 15

Installing Linux Drivers ................................................................................................................................................ 16

Downloading Linux Drivers ....................................................................................................................................... 16

Installing Linux .......................................................................................................................................................... 16

Regulatory Information.......................................................................................................................................... 17

47 CFR Part 15 Regulation Class A Devices ................................................................................................................. 17

47 CFR Part 68 Telecom .............................................................................................................................................. 17

Fax Branding Statement.............................................................................................................................................. 19

Canadian Limitations................................................................................................................................................... 19

Industry Canada Class A Notice .................................................................................................................................. 19

EMC, Safety, and R&TTE Directive Compliance ......................................................................................................... 19

MultiModem®USB MTMC8-USB/MTMC16-USB User Guide 3

CONTENTS

Labeling Requirements .......................................................................................................................................... 20

United States Labeling Requirement (for Dial-Up Modems) ...................................................................................... 20

Label Physical Characteristics ................................................................................................................................... 20

Labeling Continuity and Changes ............................................................................................................................. 21

Other Label Requirements ........................................................................................................................................ 21

Canadian Labeling Requirements (for Dial-Up Modems) ........................................................................................... 21

Environmental Notices........................................................................................................................................... 23

Waste Electrical and Electronic Equipment Statement .............................................................................................. 23

WEEE Directive.......................................................................................................................................................... 23

Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 23

REACH Statement ....................................................................................................................................................... 24

Registration of Substances........................................................................................................................................ 24

Substances of Very High Concern (SVHC) ................................................................................................................ 24

Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 25

Information on HS/TS Substances According to Chinese Standards ......................................................................... 26

Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................................... 27

Index...................................................................................................................................................................... 28

4 MultiModem®USB MTMC8-USB/MTMC16-USB User Guide

PRODUCT OVERVIEW

Product Overview

Overview

Use the MultiModem USB modem concentrator for analog dial-up remote access, modem pooling, or as dedicated
fax server solution for Windows® and Linux® environments. It provides eight or sixteen built-in V.92/56K modems.
The MultiModem USB modem concentrator also offers V.34/33.6K Super G3 fax, and Error Correction Mode, which
can reduce fax transmission time by more than half when compared to traditional fax modems.

Documentation

Multi-Tech provides the following manuals for use with the MultiModem USB modem concentrator:

Document Description

MultiModem USB MTMC 8/16 User This document. Provides an overview, safety and regulatory
Guide information, and installation information. (part number S000588).

MT5634SMI AT Command Reference Using AT Commands to configure and control your device (part number
Guide S000263).

Fax Overview Developer's Reference General information about faxing (part number S000265).
Guide

Fax Enhancements Reference Guide Information for using V.34 Fax/Real-Time-Fax-Compression-Conversion

features in V.92 modems (part number S000279).

Fax Class 1 and Class 1.0 Developer's Provides Service Class 1 and Class 1.0 fax command protocols. (part
Guide number S000262).

Fax Class 2 and Class 2.0 Developer's Provides Service Class 2 and 2.0/2.1 fax command protocols (part
Guide number S000239).

Package Contents

The package contents include:

■ MultiModem USB modem concentrator

■ Universal power supply with power cord

■ 1.5 meter USB A/B cable

Safety Warnings

Analog Telecom Safety Warnings

Before servicing, disconnect this product from its power source and telephone network. Also:

■ Never install telephone wiring during a lightning storm.

■ Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

■ Use this product with UL and cUL listed computers only.

■ Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at

the network interface.

MultiModem®USB MTMC8-USB/MTMC16-USB User Guide 5

PRODUCT OVERVIEW

■ Use caution when installing or modifying telephone lines.

■ Avoid using a telephone during an electrical storm. There may be a remote risk of electrical shock from

lightning.

■ Do not use a telephone in the vicinity of a gas leak.

CAUTION: To reduce the risk of fire, use only 26 AWG or larger UL Listed or CSA Certified telecommunication

Line cord.

Specifications

Category Description

Dimensions

Dimensions W 15.335 in x H 1.717 in x D 6.033 in. For dimensions with mounting brackets, refer

to the Mounting the MultiModem USB topics.

Weight 7.77 pounds

Connectors

Connectors USB 2.0 High speed Mini B connector

8 or 16 RJ-11 line jacks

Power Requirements

Input Voltage 9 Volts

Refer to Power Draw for additional power information.

Environment

Operating Environment -40° to 152° F (-40° to +67° C)

Storage Environment -40° to 185° F (-40° to +85° C)

Relative Humidity 20 to 90% noncondensing

Certifications

EMC Approvals FCC Part 15 Class A, EN 55022 Class A, EN 55024

Safety Approvals UL\cUL 60950-1 ed.2, IEC 60950-1 ed.2 & EN (2006 +am.11)

Telecom Approvals 47CFR Part 68, CS03, TBR21; Other countries also included

Note: This product is intended to be supplied a listed power Module marked L.P.S. or Class 2 and rates from

9Vdc 2A.

Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when
determining product load.

1

Typical is the current while the unit is powered up, but not sending or receiving faxes.

2

Maximum is the current while sending or receiving faxes.

3

Peak is the current while sending or receiving faxes.

6 MultiModem®USB MTMC8-USB/MTMC16-USB User Guide

Power Draw

MTMC8

9 Volts

PRODUCT OVERVIEW

Sleep Typical

1

Maximum

2

Peak

3

Total Inrush Total Inrush
Mode (AMPS) (AMPS) (AMPS) Charge Measured Charge Duration
(AMPS) in during Power up

Millicoulombs(mC) (uS)

Current 0.588 0.837 0.895 0.940 6.79 700

Watts 5.36 7.59 8.11 -- -- --

MTMC16

9 Volts

Sleep Typical

1

Maximum
Mode (AMPS) (AMPS) Charge Measured Charge Duration
(AMPS) in during Power up

Current 0.896 1.430 1.560 1.630 12.6 747

Watts 8.12 12.81 13.95 -- -- --

2

Peak3(AMPS) Total Inrush Total Inrush

Millicoulombs(mC) (uS)

MultiModem®USB MTMC8-USB/MTMC16-USB User Guide 7

HARDWARE AND INSTALLATION

Hardware and Installation

Connectors and LEDs

MTMC 8

MTMC 16

Connectors

LEDs

Connectors

LEDs

Connector Descriptions

Label Description

1-8 or 1-16 PSTN/POTS RJ 11 phone line ports. The MultiModem USB modem concentrator comes with

either 8 ports or 16 ports. Ports on the back line up with the modem LEDs on the front.

9V Power receptacle for provided power cord.

USB Used to connect to a computer.

LED Descriptions

Label Name Description

Power Power Solid (constant) green if module is on.

One set of the following for each modem/port:

TD Transmit Data TD LED flashes when the modem transmits data to another modem.

RD Receive Data RD LED flashes when the modem receives data from another modem.

8 MultiModem®USB MTMC8-USB/MTMC16-USB User Guide

Label Name Description

CD Carrier Detect Remote modem carrier is detected.

HARDWARE AND INSTALLATION

MultiModem®USB MTMC8-USB/MTMC16-USB User Guide 9