Multitech MTD-H5, MTD-EV3 User Manual

QuickCarrier™ USB-D

MTD-H5 and MTD-EV3 Best Practices

2

QuickCarrier USB-D MTD-H5 and MTD-EV3

QuickCarrier USB-D MTD-H5 and MTD-EV3 Best Practices

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S000600, Version 1.1

Copyright

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2014 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non­infringement.

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Trademarks

QuickCarrier is a trademark. The Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc. All other brand and product names are trademarks
or registered trademarks of their respective companies.

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit
http://www.multitech.com/kb.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com

Technical Support

Business Hours: M-F, 9am to 5pm CT

World Headquarters

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Contents

Overview ...................................................................................................................................................................4

Related Documentation ...................................................................................................................................................... 4

For MTD-H5 Devices ....................................................................................................................................................... 4

For MTD-EV3 Devices ...................................................................................................................................................... 4

Installing and Removing SIM Cards in an MTD-H5 .......................................................................................................5

Installing a SIM Card ............................................................................................................................................................ 5

Removing a SIM Card .......................................................................................................................................................... 6

SIM cards that require a PIN to unlock SIM before use ...................................................................................................... 6

Powering Devices On and Off .....................................................................................................................................7

Powering On the Device ...................................................................................................................................................... 7

Powering Off or Rebooting a Device ................................................................................................................................... 7

Basic Operations ........................................................................................................................................................8

Preparing the Modem for a Data Connection .................................................................................................................... 8

Using the Radio IP Stack to Make a Data Connection ......................................................................................................... 8

Using the Host System IP Stack to Make a Data Connection .............................................................................................. 8

Using the Internal IP Stack to Disconnect a Data Connection ............................................................................................ 8

Using the Host IP Stack Disconnect a Data Connection ...................................................................................................... 8

Responding to Failed Connections ..............................................................................................................................9

When your device fails to connect ...................................................................................................................................... 9

When a call drops ................................................................................................................................................................ 9

Carrier Issues MTD-H5 ........................................................................................................................................................ 9

Customer Contact Information ......................................................................................... Error! Bookmark not defined.

Carrier Information for MTD-EV3 .............................................................................................................................. 11

Verizon Activation ............................................................................................................................................................. 11

Sprint Activations .............................................................................................................................................................. 11

#9XX OMA Unsolicited Indications ............................................................................................................................... 12

PRL Updates ...................................................................................................................................................................... 15

For Sprint....................................................................................................................................................................... 15

For Verizon .................................................................................................................................................................... 15

Other Carrier Notes ........................................................................................................................................................... 15

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Overview

Document

Description

QuickCarrier USB-D MTD-H5 User Guide

Provides an overview, specification, safety and regulatory
information, and SIM cards and basic operations. (Part: S000551)

USB Driver Installation Guide for H5 and
G3 Devices

Instructions for installing USB drivers on Linux and Windows
Systems (Part: S000553)

HSPA+ AT Commands Reference Guide

Provides AT Command for configuring your device. (Part: S000574)

Document

Description

QuickCarrier USB-D MTD-EV3 User Guide

Provides an overview, specification, safety and regulatory
information, and basic operations. (Part: S000570)

USB Driver Installation Guide for EV3 and
C2 Devices

Instructions for installing USB drivers on Linux and Windows
Systems. (Part: S000569)

EV-DO and CDMA AT Commands
Reference Guide

Provides AT Commands for configuring your device. (Part: S000546)

The MTD is a complex computer system that contains a radio, a processor, flash memory and RAM. The system is interacting
with a cellular network while trying to talk to the host system it is connected to.

Following these guidelines will help preserve the system in the best possible way.

Related Documentation

For more information re following documentation is available on the Multi-Tech Installation Resources website at

www.multitech.com/setup/product.go.

For MTD-H5 Devices

For MTD-EV3 Devices

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Installing and Removing SIM Cards in an MTD-H5

Installing a SIM Card

Only MTD-H5 models have a SIM card.

Warning: If the device is connected to a computer or power supply, disconnect it. Inserting or removing a SIM

card with the device powered may harm the SIM card and the device.

1. Remove the SIM cover from the back of the device. If you have trouble sliding the SIM cover, use a flat-blade

screwdriver in the slot on the SIM cover to slide it out.

2. Insert the SIM card into the card holder with the gold contact side facing down as shown.

3. Verify that the SIM card fits into the holder properly and replace the cover.

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Removing a SIM Card

To remove a SIM card:

Warning: If the device is connected to a computer or power supply, disconnect it. Inserting or removing a SIM

card with the device powered may harm the SIM card and the device.

Remove the SIM cover from the back of the device. If you have trouble sliding the SIM cover, use a flat-blade

screwdriver in the slot on the SIM cover to slide it out.

 Slide the SIM card out.
 Replace the SIM cover.

SIM cards that require a PIN to unlock SIM before use

AT+CPIN=XXXXX is the command to set and read the PIN used for the SIM card. Entering an invalid PIN or entering

a PIN for a SIM that doesn’t require one could cause the SIM to become locked. Typically XXXX failures while trying

to enter the SIM PIN may lock the SIM.

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Powering Devices On and Off

Powering On the Device

These devices are USB powered and do not have a power button.

Note: Make sure the USB hub, whether external or internal, can provide adequate power. Max Peak current is in

the range of 700mA for EV3 and 1.2A for H5. Refer to the device’s User Guide for more information.

If the host system can’t provide enough power, then the 5V rail bounces, which causes the modem to lose

power prematurely and could damage to the modem. Each port on the USB hub should support 500mA at
5V. If the system has inadequate power, voltage droops when additional devices are plugged into the hub
(for example, when a modem is plugged into first port, plugging a USB flash drive into the second port,
causes the modem to reset).

To power on the device:

1. Plug the device into the USB port and give it time to initialize.

2. Wait 10 seconds after plugging the device into the USB port before giving the modem any commands. The

10 seconds allows the modem to reach the activation state.

Disconnecting it or shutting off the computer, turns it off.

Note: When reconnecting the device, use the same USB port that you used when installing drivers. Otherwise, you

may need to re-install the driver.

Powering Off or Rebooting a Device

To power off your device:

1. Suspend dial-up networking to disconnect the data connection and keep the application from attempting

to redial.

2. Suspend any other modem queries. (Sometimes separate apps are talking to the modem, initializing, or

accessing modem status information.)

3. Wait for Steps 1-2 to complete so the modem is disconnected.

4. Issue AT#SHDN and wait for OK.

 You can issue this command through a power down app that sends this command before removing

power.

 Some terminal communication scripts send AT commands to the modem.

5. Wait 30 seconds after the OK to allow the radio to disconnect from the carrier and close out file systems.

It is now safe to remove power or unplug the MTD.

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Basic Operations

Preparing the Modem for a Data Connection

Set the APN by issuing the following command where <APN Name> is the APN assigned by the carrier:

 AT+CGDCONT=1,”IP”,”<APN Name>”

Check for registration by issuing AT+CREG?<cr> and wait for the response. If the second value of the response (for
example, +CREG: x,y) is 1, then the modem is registered on the home network. If y=5, then the modem is
registered but roaming. See the AT command reference guide for other possible responses. If the second value is
not 1 or 5, then do not attempt to dial. Wait ~5 seconds for the modem to finish registration and check +CREG
again.

Using the Radio IP Stack to Make a Data Connection

Connect by issuing the command: AT#SGACT=1,1 (using PDP context #1)

Using the Host System IP Stack to Make a Data Connection

This device only supports packet data connections, such as dial-up networking. To make a data connection, you
must use a PPP dialer. If your carrier requires a username and password for the Internet connection, be sure to
enter that information into the PPP dialer. Dial up using ATD*99***1# (using PDP context #1).

Using the Internal IP Stack to Disconnect a Data Connection

Issue the following command to disconnect: AT#SGACT=1,0

Using the Host IP Stack Disconnect a Data Connection

The method to disconnect depends on the type of PPP dialer that was used to establish the data connection.

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Responding to Failed Connections

When your device fails to connect

Verizon recommends working through the steps below until your device connects:

Wait 30 seconds and try again.

 Wait 1 minute and try again.
 Wait 2 minutes and try again.
 Wait 8 minutes and try again.
 Make one attempt every 15 minutes for an hour.
 Make one attempt every 90 minutes.

When a call drops

If a connected call drops for any reason:

 Wait 30 seconds and restart the sequence again.

Carrier Issues MTD-H5

Congested cellular towers may bump data devices since voice calls take priority. Idle data devices may also
experience dropped connections.

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Getting Help

Several things can affect cellular modem service. Who you contact for help depends on what issue you are having:

Contact the Cellular Carrier (SIM card provide for MTD-H5 models) for the following:

 Issues with account configuration.
 SIM card does not appear to be working.
 Cannot activate the radio.
 Radio appears to be activated, but you cannot get a data connection. (Verify that your account is configured

for packet data.)

 Questions about data usage.

Contact MultiTech

 Any other questions – Contact Multi-Tech at our Online Support Portal http://support.multitech.com.

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Carrier Information for MTD-EV3

#904

HFA Started

#905

PRL - Session started

#906

DC - Session started

#907

FUMO -Session started

Verizon Activation

1. Send ATD*22899;<cr>

2. Wait for response OK

3. Wait for response #OTASP:0

4. Wait for response #OTASP:1

5. Wait for response #OTASP:2

6. Modem will reset when done with the activation.

7. Close terminal program

8. Unplug and replug the USB cable

9. Check registry with AT_REG?

Check the Multi-Tech web site for the latest information regarding activations.

Sprint Activations

Sprint performs OTA activations automatically. Watch for their OMA messages for various Sprint updates. Do not
power off or reset the unit if the device is in the middle of an OTA update.

Applications should look for the following unsolicited OMA indications at all times:

If application sees one of these indications it should not attempt to issue commands, attempt data connection, or
reset device until the OMA process is complete as indicated by additional #9XX OMA success or failure indications
below.

If the device is in a data connection when a Network Initiated PRL, DC, or FUMO update alert message is received

from Sprint the radio will wait for a point where data is not being transmitted, then “gracefully” close the data

connection, and then start OMA-DM process with #9xx indication. When this occurs the application should not
attempt to issue AT commands, attempt to start data connection again, or reset device in an attempt to regain
control. Application should wait for a #9xx indication the process has completed before proceeding.

Be aware after the HFA process is successfully completed the radio will be reset. The radio may also reset after
other OMA functions.

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QuickCarrier USB-D MTD-H5 and MTD-EV3

#9XX OMA Unsolicited Indications

#900

DM Client Ready

#901

HFA Attempt #

#902

HFA Countdown Timer (seconds)

#904

HFA Started

#911

HFA Error - credential error

#912

HFA Error - unreachable server

#913

HFA Error - network error

#914

HFA Done - HFA success

#922

HFA Done - No profile received

#923

HFA Error – ETC

#924

HFA Cancelled

#DREL

Data session release

#906

DC - Session started

#911

DC - Error - credential error

#912

DC - Error - unreachable server

#913

DC - Error - network error

#915

DC - Error - update fails for other reasons

#918

DC - Done - success

#924

DC - Cancelled - no profile received

#DREL

Data session release

#905

PRL - Session started

#909

PRL - Done - PRL success

#910

PRL - Done - No PRL update

#911

PRL - Error - credential error

#912

PRL - Error - unreachable server

#913

PRL - Error - network error

#915

PRL - Error - update failed for other reasons

#DREL

Data session release

Hands Free Activation HFA Notifications

Network Initiated Device Configuration (NIDC) or Client Initiated Device Configuration (CIDC)

Network Initiated or Client Initiated Preferred Roaming List (NIPRL or CIPRL) Download

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Network Initiated (NI) or Client Initiated (CI) Firmware Update Management Object (FUMO)

#907

FUMO - Firmware DM session started or started again until no more updates
are available

#911

FUMO - credential error

#912

FUMO - unreachable server

#913

FUMO - network error

#915

FUMO – update fails with other reasons

#916

FUMO - Firmware done, no firmware update

#919

FUMO - Firmware downloaded successfully

#920

FUMO - Firmware download progress (percent)

#921

FUMO - Firmware download start

#921

FUMO - Firmware size get from the OMA-DM server (byte)

#929: 200

FUMO - Firmware Update Success

#929: 402

FUMO - Firmware corrupted , CRC error

#929: 403

FUMO - Firmware package mismatch

#929: 404

FUMO - Firmware signature failed

#929: 406

FUMO - Firmware update authentication failed

#929: 410

FUMO - Firmware update General Error #930 FUMO - Firmware Reporting
Firmware Update result to server

#DREL

Data session release

#926

NIA - NIA retry start

#927

NIA - Notification done with no NIFA information

#928

NIA - NIA digest mismatch error

AT#OMADMSVADDR=<URL>

Set OMA-DM server address (default
https://oma.ssprov.sprint.com/oma)

AT#OMADMSVADDR?

Read OMA-DM server address

AT#OMADMSVPORT=<port#>

Set OMA-DM server (default 443)

AT#OMADMSVPORT?

Read OMA-DM server

AT#OMADMPROXY=<port#>,<URL>

Set OMA-DM proxy server port/URL (default
http://oma.ssprov.sprint.com:80)

AT#OMADLPROXY=<port#>,<URL>

Set OMA-DL Proxy DL Server Port URL (default
http://oma.ssprov.sprint.com:80)

Notifications

Additional Network Initiated Alert Indications (NIA Retry)

OMA-DM Commands

These commands are available after the unsolicited indication #900 appears, which means DM client is ready.

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QuickCarrier USB-D MTD-H5 and MTD-EV3

AT+OMADMCEN=<onoff>

Set OMA-DM Client feature Disable=0, Enable=1

AT#OMADMCEN?

Query the current OMA-DM client status

AT+OMADMCEN=?

Query OMA-DM available values

AT+OMADM=(onoff)

Set OMA-DM Client Initiated Device Configuration

Disable=0, Enable=1, Initiate=2

(Many OMA commands will result in error if
OMADMCEN=0 is set)

AT+OMADM=?

Query OMA-DM Client Initiated Device setting

AT+PRL=<onoff>
Set OMA-DM CIPRL Session

Disable=0, Enable=1, Initiate=2

AT+PRL=?

Query OMA-DM CIPRL Session setting

AT+FUMO=
Set OMA-DM FUMO enable parameter

Disable=0, Enable=1, Initiate=2

AT+FUMO=?

Query OMA-DM FUMO parameter

AT#HFA

Initiate Sprint Hands Free Activation (HFA)

AT#HFACANCEL

Cancel Sprint Hands Free Activation (HFA) DM
Session

AT#SPRTN=xxxxxx

HFA Reset (after device reboot HFA will occur)
xxxxxx= SPC or MSL (currently last 6 digits MEID)

AT#DCCANCEL

Cancel Device Configuration (DC) Session

AT#PRLCANCEL

Cancel Preferred Roaming List (PRL) Session

AT$PRL?

Query Preferred Roaming List (PRL) ID #

AT#FUMOCANCEL

Cancel Firmware Update Management Object
(FUMO) session.

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QuickCarrier USB-D MTD-H5 and MTD-EV3

PRL Updates

The Preferred Roaming List (PRL) is a database file that includes cell tower IDs and capabilities, a prioritized list of
towers the device is allowed to connect to, and the preferred connection order. Consider updating your PRL if you
have connection problems or if your carrier is updating cell towers in your area.

PRL updates for Sprint and Verizon are over the air updates. To update your PRL, issue the following commands.

For Sprint

 AT+PRL=2

For Verizon

 AT+CDV*22899

Other Carrier Notes

Congested cell towers may bump data devices.