Multitech MTD-H5, MTD-EV3 User Manual

QuickCarrier™ USB-D

MTD-H5 and MTD-EV3 Best Practices

2

QuickCarrier USB-D MTD-H5 and MTD-EV3

QuickCarrier USB-D MTD-H5 and MTD-EV3 Best Practices

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S000600, Version 1.1

Copyright

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved.
Copyright © 2014 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non­infringement.

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Trademarks

QuickCarrier is a trademark. The Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc. All other brand and product names are trademarks
or registered trademarks of their respective companies.

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit
http://www.multitech.com/kb.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com

Technical Support

Business Hours: M-F, 9am to 5pm CT

World Headquarters

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Contents

Overview ...................................................................................................................................................................4

Related Documentation ...................................................................................................................................................... 4

For MTD-H5 Devices ....................................................................................................................................................... 4

For MTD-EV3 Devices ...................................................................................................................................................... 4

Installing and Removing SIM Cards in an MTD-H5 .......................................................................................................5

Installing a SIM Card ............................................................................................................................................................ 5

Removing a SIM Card .......................................................................................................................................................... 6

SIM cards that require a PIN to unlock SIM before use ...................................................................................................... 6

Powering Devices On and Off .....................................................................................................................................7

Powering On the Device ...................................................................................................................................................... 7

Powering Off or Rebooting a Device ................................................................................................................................... 7

Basic Operations ........................................................................................................................................................8

Preparing the Modem for a Data Connection .................................................................................................................... 8

Using the Radio IP Stack to Make a Data Connection ......................................................................................................... 8

Using the Host System IP Stack to Make a Data Connection .............................................................................................. 8

Using the Internal IP Stack to Disconnect a Data Connection ............................................................................................ 8

Using the Host IP Stack Disconnect a Data Connection ...................................................................................................... 8

Responding to Failed Connections ..............................................................................................................................9

When your device fails to connect ...................................................................................................................................... 9

When a call drops ................................................................................................................................................................ 9

Carrier Issues MTD-H5 ........................................................................................................................................................ 9

Customer Contact Information ......................................................................................... Error! Bookmark not defined.

Carrier Information for MTD-EV3 .............................................................................................................................. 11

Verizon Activation ............................................................................................................................................................. 11

Sprint Activations .............................................................................................................................................................. 11

#9XX OMA Unsolicited Indications ............................................................................................................................... 12

PRL Updates ...................................................................................................................................................................... 15

For Sprint....................................................................................................................................................................... 15

For Verizon .................................................................................................................................................................... 15

Other Carrier Notes ........................................................................................................................................................... 15

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Overview

Document

Description

QuickCarrier USB-D MTD-H5 User Guide

Provides an overview, specification, safety and regulatory
information, and SIM cards and basic operations. (Part: S000551)

USB Driver Installation Guide for H5 and
G3 Devices

Instructions for installing USB drivers on Linux and Windows
Systems (Part: S000553)

HSPA+ AT Commands Reference Guide

Provides AT Command for configuring your device. (Part: S000574)

Document

Description

QuickCarrier USB-D MTD-EV3 User Guide

Provides an overview, specification, safety and regulatory
information, and basic operations. (Part: S000570)

USB Driver Installation Guide for EV3 and
C2 Devices

Instructions for installing USB drivers on Linux and Windows
Systems. (Part: S000569)

EV-DO and CDMA AT Commands
Reference Guide

Provides AT Commands for configuring your device. (Part: S000546)

The MTD is a complex computer system that contains a radio, a processor, flash memory and RAM. The system is interacting
with a cellular network while trying to talk to the host system it is connected to.

Following these guidelines will help preserve the system in the best possible way.

Related Documentation

For more information re following documentation is available on the Multi-Tech Installation Resources website at

www.multitech.com/setup/product.go.

For MTD-H5 Devices

For MTD-EV3 Devices

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QuickCarrier USB-D MTD-H5 and MTD-EV3

Installing and Removing SIM Cards in an MTD-H5

Installing a SIM Card

Only MTD-H5 models have a SIM card.

Warning: If the device is connected to a computer or power supply, disconnect it. Inserting or removing a SIM

card with the device powered may harm the SIM card and the device.

1. Remove the SIM cover from the back of the device. If you have trouble sliding the SIM cover, use a flat-blade

screwdriver in the slot on the SIM cover to slide it out.

2. Insert the SIM card into the card holder with the gold contact side facing down as shown.

3. Verify that the SIM card fits into the holder properly and replace the cover.