Multitech MTCBA-E1, MTCBA-G2, MTCBA-C1-U, MTCBA-H5, MTCBA-H5-U User Manual

Wireless Modem

User Guide

Revision

Date

Description

07/14/10

Initial release.

10/14/10

Updated operating temperatures, added weight, and added a note for the DSR signal on pin6 of the serial connector.

09/21/11

Removed references to product CD.

12/12/12

Added pacemaker statement, updated RoHS and other regulatory statements.

04/12/13

Added H5 models

04/29/13

Updated and standardized specifications table.

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By Phone

Europe, Middle East, Africa:

support@multitech.co.uk

+(44) 118 959 7774

U.S., Canada, all others:

support@multitech.com

(800) 972-2439 or (763) 717-5863

MultiModem® Cell User Guide Wireless Modem MTCBA-E1, MTCBA-E1-U, MTCBA-C1, MTCBA-C1-U, MTCBA-G2, MTCBA-G2-U, MTCBA-H5, MTCBA-H5-U S000489F, Revision F

Copyright © 2013 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.

Revision History

Trademarks and Logos

The Multi-Tech logo and MultiModem are registered trademarks of Multi-Tech Systems, Inc. Windows is a registered trademark of Microsoft in the U.S. and other countries. Other trademarks and trade names mentioned in this publication belong to their respective owners.

Contacting Multi-Tech Support

In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web portal allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more. To create an account and submit a Support Case on the Portal, visit https://support.multitech.com

Online Web Portal https://support.multitech.com

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech products. Visit our support area on the website for other support services.

Knowledge Base and Support Services www.multitech.com/support.go

World Headquarters

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874

Technical Support

Business Hours: M-F, 9am to 5pm CST

Warranty

To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go

2 Multi-Tech Systems, Inc. MultiModem Cell User Guide

Contents

Chapter 1 – Product Description and Specifications ........................................................................................... 5

Product Description ........................................................................................................................................................ 5

Related Documentation .................................................................................................................................................. 6

Safety .............................................................................................................................................................................. 6

General Safety .................................................................................................................................................................. 6

RF Interference Issues ...................................................................................................................................................... 6

Interference with Pacemakers and Other Medical Devices ............................................................................................. 7

Vehicle Safety................................................................................................................................................................... 7

Maintenance of the Wireless MultiModem..................................................................................................................... 7

Handling Precautions ....................................................................................................................................................... 8

Front Panel...................................................................................................................................................................... 8

LEDs .................................................................................................................................................................................. 9

Package Contents ............................................................................................................................................................ 9

Specifications ................................................................................................................................................................ 10

MTCBA-E1 and MTCBA-E1-U ......................................................................................................................................... 10

MTCBA-C1 and MTCBA-C1-U ......................................................................................................................................... 11

MTCBA-G2 and MTCBA-G2-U ........................................................................................................................................ 12

MTCBA-H5 and MTCBA-H5-U ........................................................................................................................................ 13

9-Pin Fem-D Sub Serial Connector ................................................................................................................................. 15

4-Position DIP Switch .................................................................................................................................................... 15

Chapter 2 – Activating and Installing ............................................................................................................... 16

Activating Your Wireless Account ................................................................................................................................. 16

Inserting the SIM Card into Holder (if required) ............................................................................................................ 16

Connecting the Antenna, Serial or USB Cable, Power, Optional Power or Voice Cable .................................................. 17

Optional Mounting ........................................................................................................................................................ 18

Flat Surface Mounting .................................................................................................................................................... 18

Installing USB CDC-ACM Virtual COM Port .................................................................................................................... 19

Installing Virtual COM Port ............................................................................................................................................ 19

Installing the Modem Driver .......................................................................................................................................... 20

Chapter 3 – Using Your Wireless Modem ........................................................................................................ 25

Phone Numbers for the Wireless Modem ..................................................................................................................... 25

Examples of Useful AT Commands ................................................................................................................................ 25

Verifying Signal Strength ................................................................................................................................................ 25

Checking Network Registration and Roaming Status .................................................................................................... 25

Checking the Modem’s Identity ..................................................................................................................................... 26

Connecting to the Internet ............................................................................................................................................ 26

Connecting to a CDMA Network for Internet Access ..................................................................................................... 26

Connecting to an EDGE/GPRS Network for Internet Access .......................................................................................... 26

Create Your Dial-Up Connection in Windows Vista and XP ........................................................................................... 28

Generic Dial-Up Method - Non-Windows ...................................................................................................................... 29

Appendix A – Regulatory Compliance ............................................................................................................. 30

FCC Part 15 Class B Statement ....................................................................................................................................... 30

EMC, Safety, and R&TTE Directive Compliance ............................................................................................................. 30

MultiModem Cell User Guide 3

Contents

International Modem Restrictions ................................................................................................................................ 30

EMC Requirements for Industry Canada ........................................................................................................................ 31

Waste Electrical and Electronic Equipment Statement .................................................................................................. 31

WEEE Directive ............................................................................................................................................................... 31

Instructions for Disposal of WEEE by Users in the European Union .............................................................................. 31

REACH Statement .......................................................................................................................................................... 32

Restriction of the Use of Hazardous Substances (RoHS) ................................................................................................ 32

Information on HS/TS Substances According to Chinese Standards............................................................................... 33

Information on HS/TS Substances According to Chinese Standards (in Chinese) ........................................................... 34

依照中国标准的有毒有害物质信息 ............................................................................................................................ 34

Appendix B - Cellular Information ................................................................................................................... 35

Antenna System for Cellular Devices ............................................................................................................................. 35

FCC Requirements for the Antenna ............................................................................................................................... 35

Antenna Specifications .................................................................................................................................................. 35

CDMA RF Specifications ................................................................................................................................................. 35

CDMA Antenna Requirements/Specifications ............................................................................................................... 35

GSM/EGSM RF Specifications ........................................................................................................................................ 35

GSM Antenna Requirements/Specifications .................................................................................................................. 36

PTCRB Requirements for the Antenna ........................................................................................................................... 36

Antennas Available from Multi-Tech Systems, Inc. ....................................................................................................... 36

Appendix C – DC Power Cable ......................................................................................................................... 37

DC Power Cable Dimensions .......................................................................................................................................... 37

4 MultiModem Cell User Guide

Model

Description

MTCBA-E1

Quad-band E-GPRS Class 12 performance and either RS232 serial interface or RS422 serial interface

MTCBA-E1-U

Quad-band E-GPRS Class 12 performance and USB connectivity

MTCBA-C1

Multi-band CDMA2000 1xRTT performance and either RS232 serial interface or RS422 serial interface

MTCBA-C1-U

Multi-band CDMA2000 1xRTT performance and USB connectivity

MTCBA-G2

Quad-band GPRS Class 10 performance and either RS232 serial interface or RS422 serial interface

MTCBA-G2-U

Quad-band GPRS Class 10 performance and USB connectivity

MTCBA-H5

HSPA+ and RS232 serial interface and RS-422 serial interface

MTCBA-H5-U

HSPA+ and USB connectivity

Product Description

The Multi-Tech MultiModem® Cell cellular modems are ready-to-deploy, standalone modems that provide wireless data communication and integrate seamlessly with virtually any application. The MultiModem Cell cellular modem is based on industry-standard open interface and uses Multi-Tech’s Universal Socket design. The Cell modem is designed with a quad-band GSM/GPRS network, a dual-band CDMA2000 1xRTT network or a Pentaband HSPA+ network. The modem includes a broad range of interface options including RS232, RS422, or a USB interface. All MultiModem Cells can be desktop or panel mounted.

MultiModem Cell User Guide 5

Chapter 1 – Product Description and Specifications

Model

Additional Documentation

MultiModem MTCBA-E1 (EDGE)

You can configure the MultiModem MTCBA-E1 wireless router using the EDGE AT Commands. For more information refer to the Reference Guide for the MultiModem Wireless EDGE Modems, part number S000474x.

MultiModem MTCBA-G2 (GPRS)

You can configure the MultiModem MTCBA-G2 wireless modem using the GPRS AT Commands. For more information, refer to the Reference Guide for the MultiModem Wireless GPRS Modems, part number S000463x

MultiModem MTCBA-C1 (CDMA)

You can configure the MultiModem MTCBA-C1 wireless router using the CDMA-C1 AT Commands. For more information, refer to the Reference Guide for the MultiModem Wireless CDMA-C1 Modems, part number S000478x.

MultiModem MTCBA-H5 (HSPA+)

You can configure the MultiModem MTCBA-H5 wireless router using the HSPA+ AT Commands. These commands are documented in the Reference Guide part number S000528x.

Related Documentation

The following table describes additional documentation for each model.

Safety

General Safety

The modem is designed for and intended to be used in fixed and mobile applications. Fixed means the device is physically secured at one location and cannot be easily moved to another location. Mobile means the device is used in other than fixed locations.

Caution: Maintain a separation distance of at least 20 cm (8 inches) between the transmitter’s antenna and the

body of the user or nearby persons. The modem is not designed for or intended to be used in portable applications within 20 cm (8 inches) of the user’s body.

RF Interference Issues

Follow any special regulations regarding the use of radio equipment due to the possibility of radio frequency (RF) interference. Follow the safety advice given below.

● Switch OFF your wireless device when in an aircraft. Using cellular telephones in an aircraft may endanger

aircraft operation, disrupt the cellular network, and is illegal. Failing to observe this restriction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both.

● Switch OFF your wireless device when around gasoline or diesel-fuel pumps and before filling your vehicle

with fuel.

● Switch OFF your wireless device in hospitals and any other place where medical equipment may be in use.

● Respect restrictions on the use of radio equipment in fuel depots, chemical plants, or where blasting

operations are in progress.

● Operating your wireless device close to other electronic equipment may cause interference if the equipment

is inadequately protected. Observe any warning signs and manufacturers’ recommendations.

6 MultiModem Cell User Guide

Chapter 1 – Product Description and Specifications

Interference with Pacemakers and Other Medical Devices

Potential interference

Radiofrequency energy (RF) from cellular devices can interact with some electronic devices. This is electromagnetic interference (EMI). The FDA helped develop a detailed test method to measure EMI of implanted cardiac pacemakers and defibrillators from cellular devices. This test method is part of the Association for the Advancement of Medical Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that cardiac pacemakers and defibrillators are safe from cellular device EMI.

The FDA continues to monitor cellular devices for interactions with other medical devices. If harmful interference occurs, the FDA will assess the interference and work to resolve the problem.

Precautions for pacemaker wearers

If EMI occurs, it could affect a pacemaker in one of three ways:

● Stop the pacemaker from delivering the stimulating pulses that regulate the heart's rhythm.

● Cause the pacemaker to deliver the pulses irregularly.

● Cause the pacemaker to ignore the heart's own rhythm and deliver pulses at a fixed rate.

Based on current research, cellular devices do not pose a significant health problem for most pacemaker wearers. However, people with pacemakers may want to take simple precautions to be sure that their device doesn't cause a problem.

● Keep the device on the opposite the side of the body from the pacemaker to add extra distance between the

pacemaker and the device.

● Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the device in a shirt or

jacket pocket directly over the pacemaker).

Vehicle Safety

● Do not use this device while driving.

● Respect national regulations on the use of cellular telephones in vehicles.

● If incorrectly installed in a vehicle, operating the wireless device could interfere with the vehicle’s electronics.

To avoid such problems, use qualified personnel to install the device. The installer must verify that vehicle electronics are protected from interference.

● Using an alert device to operate a vehicle’s lights or horn is not permitted on public roads.

Maintenance of the Wireless MultiModem

The suggestions that follow can help help you maintain your device.

● Do not expose the MultiModem to any extreme environment where the temperature or humidity is high.

● Do not attempt to disassemble the MultiModem. There are no user serviceable parts inside.

● Do not expose the MultiModem to water, rain, or spilled beverages. It is not waterproof.

● Do not abuse your MultiModem by dropping, knocking, or violently shaking it. Rough handling can damage it.

● Do not place the MultiModem alongside computer discs, credit or travel cards, or other magnetic media. The

information contained on discs or cards may be affected by the phone.

● Using accessories that Multi-Tech has not authorized or that are no compliant with Multi-Tech’s accessory

specifications may invalidate the MultiModem warranty.

MultiModem Cell User Guide 7

Chapter 1 – Product Description and Specifications

MTCBA-E1/-U, MTCBA-G2/-U, MTCBA-H5/-U

MTCBA-H5-U has 2 LEDs: LS and PWR

MTCBA-C1/-U

Handling Precautions

Handle all electronic devices with certain precautions to avoid damage due to the static charge accumulation. Although input protection circuitry has been incorporated into the devices to minimize the effect of this static build up, proper precautions should be taken to avoid exposure to electrostatic discharge during handling and mounting.

Front Panel

The front panel has LEDs that display modem activity—such as transmit and receive data, carrier detection, link status, terminal ready indicating connection to the pc, and the power indicator. The SIM door on the right side provides access to the SIM card holder for those configurations.

8 MultiModem Cell User Guide

Chapter 1 – Product Description and Specifications

LED Indicators

Transmit Data: Lit when modem is transmitting data.

Receive Data: Lit when modem is receiving data.

Carrier Detect: Lit when data connection has been established.

Terminal Ready: Lit when modem is transmitting data.

Link Status Dependent on Model

-E1 version* (AT^SSYNC=1)

-G2 version

-C1 version

-H5 versions

Permanently off. ME is in one of the following modes: Power Down mode, Airplane mode NonCyclic Sleep mode with no temporary wake-up event in progress.

600 ms on/600 ms off

Limited Network Service: No SIM card inserted or no PIN entered, or network search in progress or ongoing user authentication, or network login in progress.

75 ms on/3 sec off

Idle mode: The mobile is registered to the GSM network (monitoring control channels and user interactions). No call is in progress.

75 ms on/ 75 ms off/75 ms on/3 sec off

One or more GPRS contexts activated.

500 ms on/ 25 ms off

Packet switched data transfer in progress.

Permanently on

CSD call – Connected to remote party.

Continuous “on” state

indicates that the wireless modem is not registered on the network.

Flashing states:

200 ms on / 2 sec off

Indicates registration on network.

200 ms on / 600 ms off

Indicates it is registered on a network and communication is in progress.

Off state. Modem is off (not ready) or in download mode.

Continuous “on” state

indicates that the wireless modem is not registered on the network.

Flashing states:

200 ms on / 2 sec off

Indicates registration on network.

200 ms on / 600 ms off

Indicates it is registered on a network and communication is in progress.

Off state. Modem is off (not ready) or in download mode.

When lit, indicates the radio module has power.

PWR

Indicates presence of DC power when lit.

Unbundled Package with No Accessories

Bundled Package With Accessories

1 modem

Note: You must supply mounting screws, AC or DC power supply, and an antenna.

1 modem 1 antenna 1 RS232 or USB cable 1 power supply with serial versions Note: You must supply mounting screws.

LEDs

Note: The Link Status (LS) LED requires an AT^SSYNC=1 command on power up or Reset for the LED to perform as

described. For other EDGE AT commands, refer to the EDGE (E1) AT Command Reference Guide.

Package Contents

Note: Your wireless provider supplies the SIM card (not needed for –C1 versions).

MultiModem Cell User Guide 9

Chapter 1 – Product Description and Specifications

Multitech MTCBA-E1, MTCBA-G2, MTCBA-C1-U, MTCBA-H5, MTCBA-H5-U User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual