Multi-Tech MT9234ZBA, MT9234ZBA-USB, MultiModem ZBA User Manual

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MultiModem® ZBA

MT9234ZBA-USB

User Guide

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MultiModem ZBA

MULTIMODEM PRODUCT User Guide S000419B Revision B

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our produ ct documentation.

Record of Revisions

Revision Date Description

A 11/05/07 Initial release

B 04/24/08 Add Vista Operating System support and removed support for Windows 2000.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc. Microsoft Windows 2003, XP, and Vista Operating Systems are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274;7082106;7082141;7092406 . Othe r patents pending.

Technical Support Country By Email By Phone

Europe, Middle East, Africa: support@multitech.co.uk U.S., Canada. all others:

World Headquarters

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A Telephone (763) 785-3500 or (800) 328-9717 Fax (763) 785-9874

Internet http://www.multitech.com

support@multitech.com (800) 972-2439 or +763-717-5863

+(44) 118 959 7774

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Chapter 1 – Description and Specification

CONTENTS

CHAPTER 1 – DESCRIPTION AND SPECIFICATION ......................................................4

Features include:............................................................................................................................................................. 4

Universal Serial Bus (USB)............................................................................................................................................ 4

Package Contents........................................................................................................................................................... 4

AT Commands Info.......................................................................................................................................................... 4

Technical Specifications................................................................................................................................................. 5

CHAPTER 2 – INSTALLATION..........................................................................................6

Safety Warning Telecom................................................................................................................................................ 6

Connect the Modem to Your PC.................................................................................................................................... 6

Install the Modem Driver ................................................................................................................................................... 7

Country Configuration with Global Wizard..................................................................................................................... 22

CHAPTER 3 - OPERATION............................................................................................ 24

Front Panel..................................................................................................................................................................... 24

Connecting to the Internet............................................................................................................................................ 24

Internet Connection....................................................................................................................................................... 25

CHAPTER 4 - REMOTE CONFIGURATION .................................................................... 26

Basic Procedure............................................................................................................................................................. 26

Setup ............................................................................................................................................................................... 26

CHAPTER 5- TROUBLESHOOTING................................................................................27

None of the Indicators Light......................................................................................................................................... 27

The Modem Does Not Respond to Commands........................................................................................................ 27

The Modem Dials But Cannot Connect...................................................................................................................... 27

The Modem Disconnects While Online...................................................................................................................... 28

The Modem Cannot Connect When Answering........................................................................................................ 28

The Modem Doesn’t Work with Caller ID................................................................................................................... 29

Fax and Data Software Can’t Run at the Same Time.............................................................................................. 29

APPENDIX A – REGULATORY COMPLIANCE .............................................................. 30

FCC Part 68 Telecom ................................................................................................................................................... 30

FCC Part 15.................................................................................................................................................................... 31

Canadian Limitations Notice........................................................................................................................................ 31

Industry Canada............................................................................................................................................................. 31

International Modem Restrictions................................................................................................................................ 32

EMC, Safety, and R&TTE Directive............................................................................................................................ 32

South African Notice...................................................................................................................................................... 32

APPENDIX B – WARRANTY & REPAIR POLICIES....................................................... 33

APPENDIX C – WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT.....................35

APPENDIX D - C-ROHS HT/TS SUBSTANCE CONCENTRATION ................................ 36

APPENDIX E - LINUX INSTALLATIONS

Introduction...................................................................................................................................................................... 37

Installation in Computers Using the Linux 2.4 Kernel..................................................................................................... 37

Installation in Computers Using the Linux 2.6 Kernel..................................................................................................... 43

Installation in Computers Using the Linux 2.6.20 Kernel................................................................................................ 48

.........................................................................37

APPENDIX F – ASCII CONVERSION .............................................................................. 50

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Chapter 1 – Description and Specification

Congratulations on your purchase of the MultiModem ZBA-USB modem. Your MultiModem productdata/fax modem supports remote configuration and dial-up connections. It offers V.34/33.6K fax and Error Correction Mode, that reduces fax transmission time by more than half when compared to traditional fax modems. In addition, they are globally approved for use in many countries around the world. This means one model ca n ship virtually anywhere. This User Guide will help you install, configure, test, and use your modem. Check the Multi-Tech’s Web site for current versions of our product documentation.

Features include:

• V.92/56K download speeds and 48K upload speeds when connecting with V.92 servers

• V.44 compression improves data throughput rates

• Class 1.0 and Class 2.1 faxing at speeds to V.34/33.6K bps (Super G3)

• Error Correction Mode (ECM) provides fast and reliable fax transmissi ons

• Windows Plug-and-Play operation

• Linux compatible

• U.S. Caller ID reporting

• Remote configuration for centralized setup and control

• Globally approved models for use in many countries worldwide

• Small footprint and stackable design

• Self-resetting lightning protection

• Flash memory for easy updates

• USB cable included

• Ten-year warranty

Universal Serial Bus (USB)

Universal Serial Bus (USB), defined by a consortium of industry leaders, permits connection of multiple lowspeed and medium speed computer peripheral devices such as telephones, modems, printers, keyboards, mice, and scanners; all from a single personal computer port. The specification, based on an open architecture is quickly becoming a standard feature in new desktop and notebook computers.

Package Contents

The MultiModemUSB package contains:

An MultiModem productdata/fax modem

•

A set of four self-adhesive plastic feet

•

A printed Quick Start Guide

•

One Product CD

•

One USB cable

•

One modular telephone cable

•

AT Commands Info

The AT Commands for the MultiModem are published in a separate Reference Guide in cluded on your product CD and posted on the Multi-Tech web site.

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Chapter 1 – Description and Specification

Technical Specifications

Your MultiModemZBA-USB modem meets the following specifications:

Trade Name Model Number

MULTIMODEM PRODUCT

Server-to-Client Data Rates

MultiModem

V.90 speeds when accessing a V.90 or V.92 server (actual speed depends on server capabilities and line conditions)

Client-to-Server Data Rates

Up to 50Kbps when accessing a V.92 server (actual speed depends

on server capabilities and line conditions); otherwise, the same as client-to client data lines.

Client-to-Client Data Rates

33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps

Fax Data Rates

33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps

Data Format Modem Compatibility

Serial, binary, asynchronous

ITU-T V.92, V.90, V.34 enhanced, V.34, V.34bis, V.32, V.32bis,

V.22; Bell 212A and 103; ITU-T V.21, V.42, V.42bis, V.44

Fax Compatibility

ITU-T “Super” Group 3, Class 1.0, 2.0, 2.1, T.4, T.30, V.21, V.27ter, V.29, V.34, V.17; TIA/EIA 578 Class 1, 2, TR29.2

Error Correction Data Compression

ITU-T V.42

ITU-T V.44 (4:1 throughput), V.42bis (4:1 throughtput), MNP 5 (2:1

throughput)

Flow Control Intelligent Features

XON/XOFF (software), RTS/CTS (hardware)

Plug and play; fully AT command compatible; autodial, redial, repeat dial; pulse or tone dial; dial pauses; auto answer; caller ID; EIA extended automode; adaptive line probing; automatic symbol and carrier frequency during start-up, retrain, and rate ren egotiation; DTMF detection; call status display, auto-parity and data rate selections; keyboard-controlled modem options; non-volatile memory; on-screen displays for modem option parameters; command lines of up to 40 characters each; remote configuration

Command Buffer Transmit Level Lightning Protection Frequency Stability Receiver Sensitivity AGC Dynamic Range Connectors Cables

40 characters

-12dBm )Euro/NAM) – varies by country/region setting

FCC Part 68 A/B surge

±0.01%

-43 dBm under worst-case conditions 43 dB

USB connector; two RJ-11 phone jacks One RJ11 phone cable

One USB cable

Note:

Any cables connected to the computer should be shielded to

reduce interference.

Diagnostics

Power-on self test, local analog loop, local digital loop, remote digital loop.

Environmental

Temperature range -40°– 60°C (-40°–140°F); humidity range 20–

90% (non-condensing)

Dimensions Weight

Limited Warranty

10.9 cm wide x 14.5 cm long x 2.5 cm high (4.3” x 5.7” x 1.10”)

227 g (8 oz)

10 year

ZBA

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Chapter 2 - Installation

Chapter 2 – Installation

This chapter shows you step-by-step how to set up your Multi-Tech MultiMode m productmodem.

Safety Warning Telecom

Use this product only with UL and cUL listed computers.

•

To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.

•

Never install telephone wiring during a lightning storm.

•

Never install a telephone jack in wet locations unless the jack is specifically designed for wet

•

locations.

Never touch uninsulated telephone wires or terminals unless the telephone line has been

•

disconnected at the network interface.

Use caution when installing or modifying telephone lines.

•

Avoid using a telephone during an electrical storm. There is a risk of electrical shock from lightning.

•

Do not use a telephone in the vicinity of a gas leak.

•

This product must be disconnected from the telephone network interface when servicing.

•

Connect the Modem to Your PC

Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone line, and, optionally, to your telephone.

USB Connection

Plug one end of the USB cable into the USB connector on the modem, and the other end into a USB port connector on your computer.

Line Connection

Plug one end of the phone cable into the modem’s LINE jack and the other end into a phone line wall jack.

The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the LINE jack

Note:

or the line cable into the PHONE jack.

The Federal Communications Commission (FCC), and Industry Canada impose certain restrictions on

Note:

equipment connected to public telephone systems. See Appendix A for more information.

Phone Connection

For voice-only calls, you can optionally plug a telephone into the modem’s PHONE jack.

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Chapter 2 - Installation

Install the Modem Driver

Introduction

Compatibility: This MultiModem is compatible with Windows Operating Systems Vista/XP/2003/2000

and Linux.

Windows Drivers: The MultiModem productdriver must be installed in your computer’s progra m

directory. The Windows drivers are located on the MultiModem productCD in the Drivers I Windows Drivers folder. A complete set of drivers for each operating system is organized into Vista and XP with either 32-bit or 64-bit processor. Most users will select either the 32-bit Vista or 32-bit XP drivers (Windows 2003 also use the XP drivers). Windows 2000 users must select the drivers from the Drivers I Windows_2000 directory. Server users can select either 32-bit or 64-bit depending on their application. For server users to determine whether they have a 32-bit or 64-bit operating system, go to Start I All Programs I Accessories I System Tools I Computer and click on the System Properties button. Under System you will see System Type: 64-bit Operating System.

When installing the 64-bit version of the Vista driver, a person will have to disable the “signed” driver check in order to install it. Two methods are available, choose one:

• First Method

Boot your PC, press F8 and choose “Disable driver signature enforcement option”.

• Second Method

• Create a shortcut on the desktop to cmd.exe using the following steps:

• Right click on an empty space on the desktop to open the context menu

• Select New

• Select Shortcut with a left-click

• In the Location box type cmd /k

• Right-click on the shortcut and select Run as administrator

• When the command window opens, type or paste the following and press ENTER:

• Reboot your PC and install the driver

Linux Drivers: Linux Operating System drivers are also located on the CD in the Drivers I Linux

Folder. Refer to the Readme file (also in the Linux directory) for the correct driver file and installation

guide for your distribution/version of Linux.

Overview of Windows Driver Installation: Three install wizards guide you through the software

Installation in this order:

Part A installs the USB Driver. Part B associates the PC port with the USB Driver, and finally Part C installs the modem driver.

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Chapter 2 - Installation

Installing the Modem Driver in Windows Vista

Preliminaries

1. Power up your computer.

2. If you have not already done so, connect the modem’s USB cable to a USB port on the

computer and connect the phone line between the modem and a telephone wall jack.

3. Windows will detect that the new modem is present.

Driver Installation of your TUSB3410 Serial Port

4. The Found New Hardware screen appears with Windows needs to install driver software for

your TUSB3410 Serial Port.

Click on Locate and install driver software (recommended). Windows will guide you through the process of installing driver software for your device.

5. The next screen prompts you to insert the disc that came with your MultiModem product. If you

have the disc that came with your device, insert it now. Then, click on I don’t have the disc. Show me other options. Windows may prompt you to search online, but this is not necessary.

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Chapter 2 - Installation

6. Choose Browse my computer for driver software (advanced).

7. At the Browse for driver software on your computer screen, click the Browse button.

8. Browse to the Drivers folder on your MultiModem productCD , then select the Windows_Drivers

folder and then the Vista32 folder. If you were installing drivers on a Vista 64-bit Operating System, you would browse to the Vista64 folder. Click OK, then Click Next.

9. Windows can’t verify the publisher of this driver software screen appears.

Select Install this driver software anyway.

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Chapter 2 - Installation

10. Installing driver software… screen appears.

11. When the software for this device has been successfully installed screen appears with

Windows has finished installing the driver software for this device: MultiModem USB MT9234ZBA-USB.

Click Close.

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Installation of the Communications Port

12. The Found New Hardware – Texas Instrument UMP Serial Port 00 screen appears. If you have

the disc that came with your device, insert it now.

Chapter 2 - Installation

The MultiModem product Modem product CD is still in the CD ROM drive. Click Next.

13. Searching disc for software screen appears.

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Chapter 2 - Installation

14. Windows can’t verify the publisher of this driver software screen appears.

Select Install this driver software anyway.

15. Installing driver software progress screen appears.

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Chapter 2 - Installation

16. The software for this device has been successfully installed screen appears with Windows has

finished installing the driver software for this device: MultiModem USB MT9234ZBA-USB.

Click Close.

Installation of the Modem

17. The Found New Hardware – MultiTech Systems MultiModem product screen appears. If you

have the disc that came with your device, insert it now.

The MultiModem product product CD is still in the CD ROM drive. Click Next.

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Chapter 2 - Installation

18. Windows can’t verify the publisher of this driver software screen appears.

Select Install this driver software anyway.

19. Installing driver software progress screen appears.

20. The software for this device has been successfully installed screen appears. Windows has

finished installing the driver software for this device: MultTech Systems MT9234ZBA-USB.

21. Click Close. The installation of drivers is now complete.

After installation has been completed, you should test the operation of your new MultiModem product by registering it. Key in the URL given below and follow the on-line instructions:

http://www.multitech.com/register

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Chapter 2 - Installation

Installing the Modem Driver in Windows XP/2003

This installation assumes a Windows XP or Windows 2003 operating system. Windows XP/2003 are identical in the methods they use for installing modem drivers.

Part A for Windows XP/2003: Installing the USB Driver

1. Connect the USB cable between the MultiModem and the PC.

2. Insert the MultiModem productCD into your CD-ROM drive. The CD uses the Autorun feature,

and after a brief delay, the MULTIMODEM PRODUCT Setup – Welcome screen appears. Close the Welcome screen.

In some situations the operating system will display a Found New Hardware Wizard screen and asks you: Can Windows connect to Windows Update to search for software?

Select No, not this time. Then click Next.

3. The Found New Hardware Wizard screen now displays the MultiModem product. This is the

first of three New Hardware Wizards that will appear.

4. Click on Install from a list or specific location (Advanced), and then click Next..

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Chapter 2 - Installation

5. The next screen is the Please choose your search and installation options.

Ensure that only Include this location in the search is selected.

Click the Browse button

6. Browse to the Drivers folder on your MultiModem productCD, then select the Windows_Drivers

folder and then the XP32 folder. If you are installing drivers on an XP 64-bit Operating System, you would browse to the XP64 folder. Click Next.

7. A Windows Logo Testing screen appears. Click Continue Any way.

8. Please wait while the wizard installs the software.

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Chapter 2 - Installation

9. At the Completing the Found New Hardware Wizard for the MultiModem USB MT9234ZBA-

USB screen, click Finish. Installation of the USB driver is now complete.

The second Found New Hardware wizard will start automatically to associate the PC port with

the USB driver.

Part B for Windows XP/2003: Associating PC Port with USB Driver

10. If the Welcome to the Found New Hardware Wizard screen – Can Windows connect to

Windows update to search for software? appeared when you were installing the driver, it will come up here also.

Select No, not this time. Then click Next.

11. The Welcome to the Found New Hardware Wizard screen will appear with the Texas

Instruments UMP Serial Port 00 as the device to be installed. This is the beginning of the

Found New Hardware sequence for the port.

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Chapter 2 - Installation

12. Click Install from a list or specific location (Advanced).

13. Click Next.

14. Please choose your search and installation options screen appears.

Select Include this location in the search:. Click Browse. This may already be populated with the correct path from the first wizard; in that case simply click Next and skip step16.

15. Browse to the Drivers folder on your MultiModem productCD , then select the

Windows_Drivers folder and then the XP32 folder. If you are installing drivers on an XP 64-bit Operating System, you would browse to the XP64 folder. Click Next.

16. A second Windows Logo Testing screen may appear depending on operating system settings.

This screen pertains to the USB – Serial Port.

Click Continue Anyway.

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Chapter 2 - Installation

17. The Completing the Found New Hardware Wizard screen appears.

The association between the serial port and the USB driver has been made. Click Finish.

The third Found New Hardware wizard will start automatically to install the modem inf file.

Part C for Windows XP/2003: Installing the Modem

18. If the Welcome to the Found New Hardware Wizard screen asking – Can Windows connect to

Windows update to search for software? appears again, select No, not this time. Then click Next.

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Chapter 2 - Installation

19. This wizard helps you install software for MultiTech Systems MT9234ZBA-USB product.

20. Click on Install from a list or specific location (Advanced). Then click Next.

21. The Please choose your search and installation options screen appears.

Select Include this location in the search is selected. Click the Browse button.

22. If necessary, Browse to the Drivers folder on your MultiModem productCD , then select the

Windows_Drivers folder and then the XP32 folder. If you are installing drivers on an XP 64-bit Operating System, you would browse to the XP64 folder. Click Next.

23. The final Windows Logo Testing screen may appear depending on operating system settings.

This screen pertains to the creation of a modem entity in the operating system that accommodates the MultiModem product.

Click Continue Anyway.

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24. Please wait while the wizard installs the software.

25. The Completing the Found New Hardware Wizard screen appears.

Chapter 2 - Installation

Click Finish.

With the modem .inf file successfully installed, the entire software installation procedure for the MultiModem productis complete.

After installation has been completed, you should test the operation of your new MultiModem productby registering it. Key in the URL given below and follow the on-line instructions:

http://www.multitech.com/register

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Chapter 2 - Installation

Country Configuration with Global Wizard

Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country in which you are using it. You can use one of two configuration methods:

Using the Global Wizard to Configure Your Modem

•

Using AT Commands to Configure Your Modem

•

Using the Global Wizard to Configure Your Modem

The Global Wizard configuration utility is recommended for computers running Windows Vista, XP, and

2003. The Global Wizard can configure your modem for a specific country with just a few mouse clicks. Insert the MultiModemUSB CD into the CD-ROM drive. The

Click

Initial Setup and Country Selection

Choose either:

Run Global Wizard from CD.

•

Install Global Wizard on the HD

•

The

Global Wizard

The Global Wizard searches for your modem and identifies it. Click Select the country in which the modem will be used, and then click Review your choice of country. If it is correct, click When Global Wizard announces that the parameters have been set, click

dialog box appears. Click

This will not load the wizard onto your hard drive, or

. This will install the wizard onto your hard drive for future use.

Autorun

to configure the modem.

dialog box appears.

Finish

to exit.

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Chapter 2 - Installation

Using AT Commands to Configure Your Modem

Non-Windows users can configure the modem using AT commands. You must enter these commands in your communication program’s terminal window.

Run your favorite communication program and open the program’s terminal window.

To configure the modem for a specific country, type

hexadecimal format, and then press E To verify the change, type

, and then press E

ATI9

The country/region code displays:

Example Country/Region AT command Country code (hexadecimal) (decimal)

Euro/NAM AT%T19,0,34 (default) 52

The complete list of country/region codes can be found on the Multi-Tech Web site at

http://www.multitech.com/PRODUCTS/Categories/Modems/global/configuration.asp#chart

Then click on global modems. The Global Modem Country Approvals page displays. On this page you can view approvals, configuration strings and responses by country and product.

AT%T19,0,

NTER

. The message OK displays.

NTER

, where nn is the country code in

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Chapter 3 - Operation

Front Panel

The MultiModem producthas 6 LED indicators on the front panel that indicate status, configuration, and activity.

Figure 3-1. Front panel

Power.

Transmit Data.

Receive Data.

Carrier Detect.

modem. It is on when the modem is communicating with the other modem and off when the link is broken.

Off-Hook.

dialing, online, or answering a call. The LED flashes when the modem pulse-dials.

Terminal Ready.

means the modem is ready for an outgoing or incoming call. It goes off when the communications program disconnects. When it goes off, a connected modem will also disconnect.

The PWR led lights when the system is applying power to the modem.

The TD LED flashes when the modem is transmitting data to another modem.

The RD LED flashes when the modem is receiving data from another moem.

The CD LED lights when the modem detects a valid carrier signal from another

The OH LED lights when the modem is off-hook, which occurs when the modem is

The TR LED lights when a communications program is using the modem. It

Connecting to the Internet

Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publication. Your ISP should provide you with the following information:

User name (also called user ID)

•

Password

•

Access number (the number you call to connect to the server)

•

Host name and/or domain name

•

Domain Name Server (DNS) server address

•

If, besides the Web, you use the Internet for e-mail and newsgroups, your ISP should also provide you with the following information:

E-mail or POP mail address

•

POP server address

•

Mail or SMTP address

•

News or NNT server address

•

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Chapter 3 - Operation

Internet Connection

Before you can connect to the Internet, you must set up a remote-node client program on your computer. Windows XP uses HyperTerminal to establish your connection to the ISP’s server, which is the shared computer that manages calls from clients (your computer) to the Internet. Most, if not all, Windows browsers can automatically open this connection. For instructions on how to set up this connection, consult your ISP or your operating system’s online help or printed documentation. Many ISPs include with their service a program that will install and configure this connection automatically for you.

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Chapter 4 – Remote Configuration

Chapter 4 - Remote Configuration

Remote configuration is a network management tool that allows you to configure modems anywhere in you r network from one location. With password protected remote configuration, you can issue AT commands to a remote MultiModem productmodem for maintenance or troubleshooting as if you were on site.

Basic Procedure

The following steps are valid regardless of whether the connection is established by the local or the re mote Multi-Tech modem.

Establish a data connection with a remote MultiModem productmodem.

Send three remote configuration escape characters followed by AT and the setup password, and

press ENTER. Example: before being disconnected. If the password is correct, the remote modem responds with OK.

You can now send AT commands to configure the remote modem.

When you have finished configuring the remote modem, save the new configuration by typing

AT&W0

Type

normal way.

CAUTION:

%%%ATMTSMODEM

, and pressing

and press

ATO

If you hang up while you are in remote configuration mode, it may lock up the remote modem.

Enter

to exit remote configuration. You can then break the connection in the

. You have four tries to enter the correct password

Setup

Multi-Tech modems are shipped with a default setup password (MTSMODEM). Because anyone who has an owner’s manual knows the default setup password, for security you should change the password and possibly also the remote configuration escape character.

Changing the Setup Password

Open a data communications program such as Phone Tools or HyperTerminal.

To change the password, type

press ENTER. The password can include any keyboard character, and must be one to eight characters long. The modem responds with OK.

The new password is saved automatically. You can now either enter more AT commands or exit

the data communications program. The next time you remotely configure the modem you must use the new setup password.

You can only change the setup password locally; you cannot do it remotely. Also, passwords are case

Note:

sensitive. The next time you enter the password, it must be in the same case as you set it up.

AT#S=xxxxxxxx

, where xxxxxxxx stands for the password, and

Changing the Remote Escape Character

To increase security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). For ASCII code characters, refer to Appendix E. Setting S9 to 0 (zero) disables remote configuration entirely—but if you do this remotely, you won’t be able to change it back remotely!

Establish a remote configuration link with the remote modem as described in “Basic Procedure.”

Type

ATS9=

then press ENTER.

Save the new value by typing Type

ATO<CR>

, where n is the ASCII code for the new remote configuration escape character,

and pressing ENTER.

AT&W

to exit remote configuration.

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Chapter 5 – Troubleshooting

Chapter 5- Troubleshooting

Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter:

None of the LEDs light when the modem is on.

•

The modem does not respond to commands.

•

The modem dials but is unable to make a connection.

•

The modem disconnects while online.

•

The modem cannot connect when answering.

•

Data is being lost.

•

There are garbage characters on the monitor.

•

The modem doesn’t work with Caller ID.

•

Fax and data software can’t run at the same time.

•

None of the Indicators Light

When you plug in the modem, the operating system detects and configures the modem, and the TR LED should come on.

If the TR LED does not come on, check to see that the driver from the product CD has been installed, refer to Chapter 2, step 2 – Install the Modem Driver.

The Modem Does Not Respond to Commands

Make sure you are issuing the modem commands from data communication software, either

•

manually in terminal mode or automatically by configuring the software. (You cannot send commands to the modem from the DOS prompt.)

Make sure you are in terminal mode in your data communication program, then type AT and press

•

NTER

. If you get an OK response from your modem, your connections are good and the problem

E likely is in the connection setup in your communication software.

Try resetting your modem by unplugging the USB cable from the modem, and then plugging it back

•

in.

Try rebooting the computer.

•

• The modem might have a problem beyond the scope of this user guide. If you have another Multi-

Tech modem, try swapping modems. If the problem goes away, the first modem is possibly defective. Call Technical Support for assistance.

The Modem Dials But Cannot Connect

There can be several reasons the ZBA fails to make a connection. Possibilities include:

lack of a physical connection to the telephone line.

•

a wrong dial tone.

•

a busy signal.

•

a wrong number.

•

no modem at the other end.

•

a faulty modem, computer, or software at the other end.

•

incompatibility between modems.

•

You can narrow the list of possibilities by using extended result codes. Extended result codes are enabled by default. If they have been disabled, enter

in the modem’s initialization string. When you dial again, the modem will report the call’s progress.

V1X4

If the modem reports NO DIALTONE, check that the modem’s telephone line cable is connected to

•

both the modem’s LINE jack (not the PHONE jack) and the telephone wall jack. If the cable looks

ATV1X4

and press ENTER while in terminal mode, or include

Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000419B) 27

Page 28

Chapter 5 - Troubleshooting

secure, try replacing it. If that doesn’t work, the problem might be in your building’s telephone installation. To test the building installation, plug a telephone into your modem’s telephone wall jack and listen for a dial tone. If you hear a dial tone, your modem might be installed behind a company phone system (PBX) with an internal dial tone that sounds different from the normal dial tone. In that case, the modem might not recognize the dial tone and might treat it as an error. Check your PBX manual to see if you can change the internal dial tone; if you can’t, change your modem’s initialization string to replace however, that X3 is not allowed in some countries, such as France and Spain).

If the modem reports BUSY, the other number might be busy, in which case you should try again

•

later, or it might indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outside line.

If you must dial 9 to get an outside line, the easiest way to dial it automatically is to include it in the

•

modem’s dial prefix, e.g., dialed. By inserting 9, into the dial prefix, you do not have to include it in each directory entry.

To change the dial prefix in Windows 98 HyperTerminal, select

•

Dialing Properties location

If the modem reports NO ANSWER, the other system has failed to go off-hook, or you might have

•

dialed a wrong number. Check the number.

If the modem reports NO CARRIER, the phone was answered at the other end, but no connection

•

was made. You might have dialed a wrong number, and a person answered in stead of a computer, or you might have dialed the correct number, but the other computer or software was turned off or faulty. Check the number and try again, or try calling another system to make sure your modem is working. Also, try calling the number on your telephone. If you hear harsh sounds, then another modem is answering the call, and the modems might be having problems negotiating because of modem incompatibilities or line noise. Try connecting at a lower speed.

, and type 9 in the local and long distance boxes in

with X3, which will cause the modem to ignore dial tones (note,

ATDT9,

. Note the comma, which inserts a pause before the number is

from the

Call

How I dial from this

menu, click

The Modem Disconnects While Online

If you have Call Waiting on the same phone line as your modem, it can interrupt your connection

•

when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with

You can automatically disable Call Waiting by including the disabling code in the modem’s dial prefix

•

(e.g., the dial prefix in Windows 98 HyperTerminal, select

Properties

service.

If you have extension phones on the same line as your modem, you or someone else can interrupt

•

the connection by picking up another phone. If this is a frequent problem, disconnect the extension phones before using the modem, or install another phone line especially for the modem.

Check for loose connections between the modem and the computer and the telephone jack.

•

You might have had a poor connection because of line conditions or the problem might have

•

originated on the other end of the line. Try again.

If you were online with an online service, it might have hung up on you because of lack of activity on

•

your part or because you exceeded your time limit for the day. Try again.

(check with your local telephone company).

*70

ATDT*70,

—note the comma, which inserts a pause before the number is dialed). To change

, check

This location has Call Waiting

from the

Call

, and select the correct code for your phone

menu, click

Call

Dialing

The Modem Cannot Connect When Answering

Autoanswer might be disabled. Turn on autoanswer in your data communications program or send

•

the command mode.

ATS0=1 (ATS0=2

if you have Caller ID service) to make sure your modem in terminal

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Chapter 5 – Troubleshooting

The Modem Doesn’t Work with Caller ID

Caller ID information is transmitted between the first and second rings, so if autoanswer is turned off

•

(

) or if the modem is set to answer after only one ring (

S0=0

ID information. Check your initialization string, and if necessary change it to set the modem to answer after the second ring (

Make sure that you have Caller ID service from your telephone company.

•

S0=2

), the modem will not receive Caller

S0=1

Fax and Data Software Can’t Run at the Same Time

Communications devices can be accessed by only one application at a time. In Windows 2000 and

•

higher, you can have data and fax communication applications open at the same time, but they cannot use the same modem at the same time.

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Appendix A – Regulatory Compliance

FCC Part 68 Telecom

1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company.

2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below. If applicable, the facility interface codes (FIC) and service order codes (SOC) are shown.

3. An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. See installation instructions for details.

4. The ringer equivalence number (REN) is used to determine the number of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call. In most, but not all, areas the sum of the RENs should not exceed 5.0. To be certain of the nuber of devices that may be connected to the line, as determined by the total RENs, contact the local telephone company.

5. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

6. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service.

7. If trouble is experienced with this equipment (the model of which is indicated below) please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs made. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved.

8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

9. This equipment should not be used on party lines or coin lines.

10. If so required, this equipment is hearing aid compatible.

11. This product is labeled with the following information: Manufacturer: MultiTech Systems, Inc.

Trade Name: MultiModem Model Number: MULTIMODEM PRODUCT FCC Registration Number: AU7USA-24713-M5-E Ren: 0.3B Modular Jack (USOC): RJ11 Service Center in USA: MultiTech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 (763) 785-3500 Fax (763) 785-9874

ZBA

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Page 31

FCC Part 15

Appendix A – Regulatory Compliance

This equipment has been tested and found to comply with the limits for a Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Plug the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

•

This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference that may cause undesired operation.

WARNING:

compliance could void the user’s authority to operate the equipment.

Changes or modifications to this unit not expressly approved by the party responsible for

Class B

digital device, pursuant to

Canadian Limitations Notice

Notice:

maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.

Notice:

equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada label does not guarantee the equipment will operate to the user’s satisfacti on.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution

appropriate electric inspection authority, or electrician, as appropriate.

The ringer equivalence number (REN) assigned to each terminal device provides an indication of the

The Industry Canada label identifies certificated equipment. This certification means that the

: Users should not attempt to make such connections themselves, but should contact the

Industry Canada

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du -Reglement Canadien sur le matériel brouilleur.

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Appendix A – Regulatory Compliance

International Modem Restrictions

Some dialing and answering defaults and restrictions may vary for international modems. Ch anging settings may cause a modem to become non-compliant with -national telecom requirements in specific countries. Also note that some software packages may have features or lack restrictions that may cause the modem to become non-compliant.

EMC, Safety, and R&TTE Directive

The CE mark is affixed to this product to confirm compliance with the following -European Community Directives:

Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States

•

relating to electromagnetic compatibility;

and

Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member

•

States relating to electrical equipment designed for use within certain voltage limits;

and

Council Directive 1999/5/EC of 9 March 1999 on radio equipment and telecommunications terminal

•

equipment and the mutual recognition of their conformity.

South African Notice

This modem must be used in conjunction with an approved surge protection device.

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Appendix B – Warranty and Service

Appendix B – Warranty & Repair Policies

Multi-Tech Warranty Statement

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank.

For out of warranty repair charges, go to COMPANY/Policies/warranty/ Extended two-year overnight replacement service agreements are available for selected products. Please

call MTS at (888) 288-5470, extension 5308 or visit our web site at

PARTNERS/Programs/overnight_replacement

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, o r e m ail mtsrepair@multitech.com

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials ba sis.

for details on rates and coverages.

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Page 34

Appendix B – Warranty and Service

Repair Procedures for International Customers

(Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repai r option for your

Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at http://www.multitech.com/ PARTNERS/Channels/offices/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. bank. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com

. When

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials ba sis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair of the Multi-Tech product(s).

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Rep air Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials ba sis.

Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected MultiTech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989 Phone: 800 826-0279 Fax: 914 267-2420 Email: info@thesupplynet.com Internet: http://www.thesupplynet.com

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Appendix C – WEEE Statement

Appendix C – Waste Electrical and Electronic Equipment

July, 2005

The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging, which indicates that this product must not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the seller from whom you purchased the product.

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Page 36

Appendix D – C-ROHS HT/ST Substance Concentration

Appendix D - C-ROHS HT/TS Substance Concentration

依照中国标准的有毒有害物质信息

根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP)

标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国

RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS)

的名称及含量水平方面的信息。

成分名称

印刷电路板电阻器电容器铁氧体磁环继电器/光学部件

二极管/晶体管振荡器和晶振调节器电压传感器变压器扬声器连接器

LED

螺丝、螺母以及其它五金件交流-直流电源

软件/文档 CD 手册和纸页底盘

有害

/有毒物质/元素

铅

(PB)

O X X O O O O X O O O O O O

O O O O

汞

(Hg)

O O O O O O O O O O O O O O O O O O O O O O O O O O O O

O O

O O O O O O O O

镉

(CD)

(CR6+)

六价铬

O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O

O O O

O O O O O O O O O O O O

多溴联苯

(PBB)

X 表示所有使用类似材料的设备中有害/有毒物质的含量水平高于 SJ/Txxx-

多溴二苯醚

(PBDE)

2006 限量要求。

O 表示不含该物质或者该物质的含量水平在上述限量要求之内。

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Appendix E – Linux Installations

Appendix E - Linux Installations

Introduction

The MULTIMODEM PRODUCT supports Linux 2.4 kernel versions (2.4.28 and above), 2.6 kernel versi ons 2.6.8 through

2.6.10, and, with a special patch, Linux kernel versions 2.6.11 through 2.6.20.4. There are three separate installation procedures for these ranges of kernel versions. When installation is complete, you must use AT commands to configure the modem for the country in which it is operating.

Installation in Computers Using the Linux 2.4 Kernel

1. Introduction

This procedure applies to Linux 2.4 kernel versions 2.4.28 and above. These tgz and source RPM packages (ti_usb-1.2.tgz and ti_usb-1.2-1.src.rpm) contain a device driver for the

MULTIMODEM PRODUCT ’s TI USB 3410 processor in the Linux 2.4 kernels. This package is designed for these hardware platforms: a standard PC with i486, Pentium, or compatible CPUs (32 bit

x86). This package has been tested on these Linux distributions:

- Red Hat 8.0

- Red Hat 9.0

- SUSE Linux Standard Server 8.0

Most likely this package will work on many other Linux distributions based on the 2.4 kernels, but this has not yet been tested. Note that different distributions can make custom changes to the Linux kernel, and there is a small chance that these changes might be incompatible with this package.

This package will not work in the Linux 2.6 kernels. Separate packages of the TI USB 3410/5052 driver are ava ilable for the Linux 2.6 kernels.

These packages are available from http://www.brimson.com/downloads The tgz package will be named ti_usb-X.Y.tgz, and the source RPM package will be named ti_usb- X.Y-Z .src.rpm, where

X.Y-Z is the version number. See www.brimson.com/downloads/README for a description of the packages avail ab le. If you have questions or problems with this package please contact Texas Instruments technical support or Brimson

technical support.

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Appendix E – Linux Installations

2. Installation Steps

Install the Kernel Sources

To build the TI USB driver you must have the matching kernel sources for your kernel. To verify that you have matching kernel sources, run "uname -r" to get the version of the running kernel. Then check for

the directory /usr/src/linux-<version>, /lib/modules/<version>/source, /lib/modules/<version>/build, or /usr/src/linux<stripped_version>, where stripped_version has the extra version information removed. In these directories look for the files include/linux/autoconf.h and .config.

If you do not find the correct kernel source directory, you must find and install the kernel sources from your distribution CDs or other media.

Prepare the Kernel Sources

This step may or may not be necessary, depending on how your Linux distribution installs the kernel sources. Log in as root and do the following:

Command Explanation

1. cd /usr/src/linux-<version> Change to the source directory.

2. make mrproper Clean up any old files.

3. Use either of these commands:

make oldconfig

-ORmake cloneconfig

4. make dep Create the dependency and version files.

If you have built your own kernel, the kernel sources will already be install ed and prepared. If you are using a kernel that came with a Linux distribution, it can sometimes be difficult to get the kernel sources correctly installed and prepared, since each Linux distribution handles kernel sources slightly differently.

If you have difficulties, look carefully at the error messages when installing the TGZ or RPM packages--those messages should give you an indication of just what the error is.

Make a configuration file to match your running kernel.

for Red Hat

for SUSE

For other distributions these same commands might work, or you might need to find a config file in /boot or in a configs directory, copy it to .config, and run "make oldconfig".

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Appendix E – Linux Installations

Build and Install the TI USB Driver from the Source RPM Package

Follow this step if your distribution supports RPM packages; otherwise, follow the next step on installing from a TGZ package.

You will need the TI USB source RPM package for this step. The Introduction section above describes where to find the latest TI USB source RPM.

Command Explanation

rpmbuild --rebuild ti_usb-X.Y-Z.src.rpm

-- OR -rpm --rebuild ti_usb-X.Y-Z.src.rpm

cd /usr/src/redhat/RPMS/i386

-- OR -cd /usr/src/packages/RPMS/i386

3. rpm -Uvh ti_usb-X.Y-Z.i386.rpm This command installs the driver package.

If there are problems in this process, you may need to go back to install and prepare the kernel sources as described above. You may need to remove the RPM package with "rpm -e ti_usb-X.Y-Z" or remove RPM temporary files. Re d Hat stores RPM temporary files in /var/tmp and /usr/src/redhat/BUILD; other distributions may store them in other places.

This command builds the driver package for your kernel.

For Red Hat.

For SUSE.

For Red Hat.

For SUSE. Or use the appropriate path for your Linux

distribution.

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Appendix E – Linux Installations

Build and Install the TI USB Driver from the TGZ Package

You will need the TI USB tgz package for this step. The Introduction section above describes where to find the latest TI USB tgz package.

Command Explanation

1. tar xvzf ti_usb-X.Y.tgz Un-package the files.

2. cd ti_usb-X.Y

3. ./configure Configure the package for your distribution and kernel.

4. make Build the driver.

5. make install Install the ti_usb driver.

If there are problems in this process, you may need to go back to install and prepare the kernel sources as described above.

Load the TI USB Driver

The ti_usb driver should be automatically loaded when you plug in the TI USB 3410 device, provided your device uses the default vendor and product ids. If it does not, see the section entitled "VENDOR and PRODUCT IDS" in the Release Notes file for Linux 2.4 kernel installations (on the product CD as file name ti_usb_release_notes- 1 2.txt).

The first TI USB 3410 device plugged in will appear as /dev/ttyTIUSB0, the next as /dev/ttyTIUSB1, and so on. Note that these device names are different from the device names used by the Linux usbserial driver. See the section

below entitled "DEVICE FILES" for more information. If TI USB devices had been in use before installing the new TI USB driver, old versions of the drivers will still be loaded.

These old versions must be unloaded before the newly installed driver will be used. The simplest way to unload the old drivers and load the new is to reboot. Alternatively, you can close all open TI USB serial ports, disconnect the TI USB serial devices, and then unload the old TI

USB serial driver with the command

rmmod ti_usb

Completion. Then reconnect the TI USB serial devices and the new driver will be loaded.

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Appendix E – Linux Installations

Device Files

Because the TI USB driver does not use usbserial (to avoid known problems with usbserial) it uses its own device file names, /dev/ttyTIUSB0, /dev/ttyTIUSB1, and so on.

The device files are created automatically when the ti_usb driver is loaded. This is done by the module post-install command in /etc/modules.conf, which runs the script /etc/ti_usb/make_devices.

You can change the device names that ti_usb uses. First you should remove the old device files by running /etc/ti_usb/make_devices remove

Then edit /etc/ti_usb/make_devices. At the top of this file you will find the parameters DEVICE_NAME which determines the basename of the TI USB device files, DEVICE_COUNT which determines the number of device files created, DEVICE_GROUP which determines the group owner of the device files, and DEVICE_PERMISSIONS which determines the device file permissions.

For example, to create 8 TI USB device files named /dev/ttyusb0 through /dev/ttyusb7, owned by the uucp group, and having permissions 0660, change the parameters like this

DEVICE_NAME=/dev/ttyusb DEVICE_COUNT=8 DEVICE_GROUP=uucp DEVICE_PERMISSIONS=0660

After editing make_devices, run the script to create the new device files, like this /etc/ti_usb/make_devices

If you use devfs, the ti_usb devices will be /dev/usb/ti/0, /dev/usb/ti/1, and so on in the order they are plugged in. The ti_usb driver has not been tested with devfs.

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Appendix E – Linux Installations

Uninstalling the TI USB Driver (for 2.4 kernel versions)

If you installed the TI USB RPM package, you can uninstall it by logging in as root and running the command

rpm -e ti_usb-X.Y-Z

If you installed the TI USB TGZ package, you can uninstall it by logging in as root and running the following commands:

Command Explanation

cd ti_usb-X.Y You will need to give a full or relative path to

the unpacked source file directory.

make uninstall

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Appendix E – Linux Installations

Installation in Computers Using the Linux 2.6 Kernel

1. Introduction

This procedure applies to Linux 2.6 kernel versions 2.6.8 through 2.6.10. These tgz and source RPM packages (ti_usb_2.6-1.2.tgz and ti_usb_2.6-1.2-1.src.rpm) contain a device driver for the

MULTIMODEM PRODUCT ’s TI USB 3410 processor in the Linux 2.6 kernels. These packages have been tested on the Fedora Core 2 Linux distribution. Most likely these packages will work on many other Linux distributions based on the 2.6 kernels, but this has not yet

been tested. Note that different distributions can make custom changes to the Linux kernel, and there is a small chance that these changes might be incompatible with this package.

The TI USB 3410/5052 driver has been tested in the kernel.org kernels 2.6.5 through a pre-release version of 2.6.10, and in the Fedora Core 2 kernels 2.6.5-1.358 and 2.6.9-1.6. There are limitations in kernels before 2.6.8; see the section on Known Limitations in the Release Notes file for kernel 2.6 (the file name is ti_usb_2 6_release_notes-1 2.txt and it is on the product CD).

These packages will not work in the Linux 2.4 kernels (however, installation in the 2.4 kernels is covered earlier in this chapter).

These packages are available from http://www.brimson.com/downloads The tgz package will be named ti_usb_2.6-X.Y.tgz, and the source RPM package will be named ti_usb_2.6-X.Y-

Z.src.rpm, where X.Y-Z is the version number. See www.brimson.com/downloads/README for a description of the packages available.

If you have questions or problems with this package, please contact Texas Instruments technical support or Brimson technical support.

2. Installation Steps

Install the Kernel Sources

To build the TI USB driver you must have the matching kernel sources for your kernel. In particular, you must have the file usb-serial.h for your kernel sources. Sometimes Linux distributions will include the

kernel headers but not the complete kernel sources, and usb-serial.h will be missing. However, the complete kernel sources should still be available as a separate add-on package.

To verify that you have matching kernel sources, run "uname -r" to get the version of the running kernel. Then check for the directory /usr/src/linux-<version>, /lib/modules/<version>/source, /lib/modules/<version>/build, or /usr/src/linux<stripped_version>, where stripped_version has the extra version information removed. In these directories look for the files include/linux/autoconf.h, .config, and drivers/usb/serial/usb-serial.h.

If you do not find the correct kernel source directory, you must find and install the kernel sources from your distribution CDs or other media.

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Appendix E – Linux Installations

Prepare the Kernel Sources

This step may or may not be necessary, depending on how your Linux distribution installs the kernel sources. Log in as root and do the following:

Command Explanation

1. cd /usr/src/linux-<version> Change to the source directory.

2. make mrproper Clean up any old files.

3. Use either of these commands:

make oldconfig

-ORmake cloneconfig

4. make prepare To prepare the kernel sources for your

For example, if you get errors about the wrong kernel version, you may have installed the wrong kernel sources, or you may need to edit the kernel version in the top level Makefile of the kernel sources. If you get errors about a missing usbserial.h, you may only have the kernel headers installed. If you have trouble getting the full kernel sources installed and prepared, you can copy the correct version of usb-serial.h to drivers/usb/serial in the kernel headers directory and then the other kernel sources are not needed.

Make a configuration file to match your running kernel.

for Red Hat

for SUSE

For other distributions these same commands might work, or you might need to find a config file in /boot or in a configs directory, copy it to .config, and run "make oldconfig".

machine.

If you have difficulties, look carefully at the error messages when installing the TGZ or RPM packages. Those messages should give you an indication of just what the error is.

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Appendix E – Linux Installations

Build and Install the TI USB Driver from the Source RPM Package

Follow this step if your distribution supports RPM packages; otherwise, follow the next step on installing from a TGZ package.

You will need the TI USB 3410/5052 source RPM package for this step. The Introduction section ab ove describes where to find the latest TI USB 3410/5052 source RPM.

Command Explanation

rpmbuild --rebuild ti_usb_2.6-X.Y-Z.src.rpm

-- OR --

rpm --rebuild ti_usb_2.6-X.Y-Z.src.rpm

cd /usr/src/redhat/RPMS/i386

-- OR --

cd /usr/src/packages/RPMS/i386

3. rpm -Uvh ti_usb_2.6-X.Y-Z.i386.rpm This command installs the driver package.

If there are problems in this process, you may need to go back to install and prepare the kernel sources as described above. You man need to remove the RPM package with "rpm -e ti_usb_2.6-X.Y-Z" or remove RPM temporary files. Red Hat stores RPM temporary files in /var/tmp and /usr/src/redhat/BUILD; other distributions may store them in other places.

This command builds the driver package for your kernel.

For Red Hat.

For SUSE.

For Red Hat.

For SUSE. Or use the appropriate path for your Linux

distribution.

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Appendix E – Linux Installations

Build and Install the TI USB Driver from the TGZ Package

Follow this step if your distribution does not support RPM packages; otherwise, follow the previous step on installing from an RPM package.

You will need the TI USB 3410/5052 tgz package for this step. The Introduction section above describes where to find the latest TI USB 3410/5052 tgz package.

Command Explanation

1. tar xvzf ti_usb_2.6-X.Y.tgz Un-package the files.

2. cd ti_usb_2.6-X.Y

3. ./configure Configure the package for your distribution and kernel.

4. make install Build and install the ti_usb_3410_5052 driver.

If there are problems in this process, you may need to go back to install and prepare the kernel sources as described above.

Load the TI USB 3410/5052 Driver

The ti_usb_3410_5052 driver should be automatically loaded when you plug in the TI USB 3410/5052 devices, provided your device uses the default vendor and product ids. If it does not, see the section of the Release Notes file "VENDOR and PRODUCT IDS" (on the product CD as file name ti_usb_2.6_release_notes-1.2.txt ).

The first TI USB 3410/5052 device plugged in will appear as /dev/ttyUSB0, then next as /dev/ttyUSB1, and so on. These device names are shared with other USB serial devices.

If TI USB devices had been in use before installing the new TI USB driver, old versions of the drivers will still be loaded. These old versions must be unloaded before the newly installed driver will be used.

The simplest way to unload the old drivers and load the new is to reboot. Alternatively, you can close all open TI USB serial ports, disconnect the TI USB serial devices, and then unload the old TI

USB serial driver with the command

rmmod ti_usb_3410_5052

Completion. Then reconnect the TI USB serial devices and the new driver will be loade d.

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Appendix E – Linux Installations

Uninstalling the TI USB Driver (for 2.6 kernel versions)

If you installed the TI USB RPM package, you can uninstall it by logging in as root and running the command

rpm -e ti_usb_2.6-X.Y-Z

If you installed the TI USB TGZ package, you can uninstall it by logging in as root and running the following commands:

Command Explanation

cd ti_usb_2.6-X.Y You will need to give a full or relative path to

the unpacked source file directory.

make uninstall

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Appendix E – Linux Installations

Installation in Computers Using the Linux 2.6.20 Kernel

1. Introduction

This procedure applies to Linux 2.6 kernel versions 2.6.11 through 2.6.20 and higher. This tgz package contains a patch for the Linux kernel version 2.6.20 and later to add support for MultiTech modems.

The patch was generated from the 2.6.20.4 kernel source. Additional support files like hotplug scripts, udev rules and firmware images are also included.

The TI USB 3410/5052 driver should be included in the official Linux kernel in version 2.6.20 or later. The official Linux kernel does not yet have support for the Multitech modems, however; to add that support you need this package.

This package has been tested on these Linux distributions: (a) Fedora Core 6, and (b) CentOS 5. Most likely this package will work on many other Linux distributions based on the 2.6 kernels, but this has not yet been

tested. Note that different distributions can make custom changes to the Linux kernel, and there is a small chance that these changes might be incompatible with this package.

These packages are available from http://www.brimson.com/downloads If you have questions or problems with this package, please contact Texas Instruments technical support or Brimson

technical support.

2. Installation Steps

Patching and Rebuilding the Kernel

Apply the patch ti_usb_multitech_2.6.20.4.patch. This patch should apply to 2.6.20.4 and later kernels. Then rebuild and reinstall your kernel and/or kernel modules. Be sure the TI USB driver is configured on.

Detailed instructions on patching and building a kernel can be found elsewhere.

Installing the Hotplug Scripts

The ti_usb_3410_5052 driver needs a hotplug script to work correctly. This hotplu g script is used to change the device configuration.

Copy ti_usb_3410_5052 to /etc/hotplug/usb/ti_usb_3410_5052. Be sure t he script is owned by root:root and has permissions r-xr-xr-x.

If the device configuration is not being set properly, you might need a slightly different hotplu g script, depending on your Linux distribution. If this does not work, remove /etc/hotplug/usb/ti_usb_3410_5052 and instead copy /etc/ti_usb/ti_usb_3410_5052.hotplug into /etc/hotplug.d/usb.

Some distribution have deprecated hotplug scripts. If this is the case, you will most likely need a udev rule to perform this function.

Installing udev Rules

The ti_usb_3410_5052 driver needs a udev rule to work correctly. This udev rule is used to change the device configuration.

Copy 25_ti_usb_3410_5052.rule to /etc/udev/rules.d. Be sure the rule is owned by root:root and has permissions r-xr-xrx.

If the device configuration is not being set properly, you might need a slightly different udev rule, depending on your Linux distribution.

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Appendix E – Linux Installations

Note: This is only needed if firmware is not built into the driver.

Installing the Firmware Images

Copy ti_mts_fw_cdma, ti_mts_fw_edge, ti_mts_fw_gsm, ti_mts_fw_MULTIMODEM PRODUCT and ti_mts_fw_mt9234zbausb to /usr/lib/hotplug/firmware/ or /lib/firmware depending on your distribution. Be sure the files are owned by root:root and have permissions r--r--r--.

Load the TI USB 3410/5052 Driver

The first TI USB 3410/5052 device plugged in will appear as /dev/ttyUSB0, then next as /dev/ttyUSB1, and so on. These device names are shared with other USB serial devices.

The simplest way to unload the old drivers and load the new is to reboot. Alternatively, you can close all open TI USB serial ports, disconnect the TI USB serial devices, and then unload the old TI

USB serial driver with the command

rmmod ti_usb_3410_5052

Then reconnect the TI USB serial devices and the new driver will be loaded.

Uninstalling the TI USB Driver (for 2.6 kernel versions)

If you installed the TI USB RPM package, you can uninstall it by logging in as root and running the command

rpm -e ti_usb_2.6-X.Y-Z

If you installed the TI USB TGZ package, you can uninstall it by logging in as root and running the following commands:

Command Explanation

cd ti_usb_2.6-X.Y You will need to give a full or relative path to

the unpacked source file directory.

make uninstall

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Appendix F – ASCII Conversion

ASCII Conversion Chart

CTRL CODE HEX DEC CODE HEX DEC CODE HEX DEC CODE HEX DEC

@ NUL 00 0 SP 20 32 @ 40 64 ` 60 96 A SOH 01 1 ! 21 33 A 41 65 a 61 97 B STX 02 2 " 22 34 B 42 66 b 62 98 C ETX 03 3 # 23 35 C 43 67 c 63 99 D EOT 04 4 $ 24 36 D 44 68 d 64 100 E ENQ 05 5 % 25 37 E 45 69 e 65 101 F ACK 06 6 & 26 38 F 46 70 f 66 102 G BEL 07 7 ' 27 39 G 47 71 g 67 103 H BS 08 8 ( 28 40 H 48 72 h 68 104 I HT 09 9 ) 29 41 I 49 73 i 69 105 J LF 0A 10 * 2A 42 J 4A 74 j 6A 106 K VT 0B 11 + 2B 43 K 4B 75 k 6B 107 L FF 0C 12 , 2C 44 L 4C 76 l 6C 108 M CR 0D 13 - 2D 45 M 4D 77 m 6D 109 N SO 0E 14 . 2E 46 N 4E 78 n 6E 110 O SI 0F 15 / 2F 47 O 4F 79 o 6F 111 P DLE 10 16 0 30 48 P 50 80 p 70 112 Q DC1 11 17 1 31 49 Q 51 81 q 71 113 R DC2 12 18 2 32 50 R 52 82 r 72 114 S DC3 13 19 3 33 51 S 53 83 s 73 115 T DC4 14 20 4 34 52 T 54 84 t 74 116 U NAK 15 21 5 35 53 U 55 85 u 75 117 V SYN 16 22 6 36 54 V 56 86 v 76 118 W ETB 17 23 7 37 55 W 57 87 w 77 119 X CAN 18 24 8 38 56 X 58 88 x 78 120 Y EM 19 25 9 39 57 Y 59 89 y 79 121 Z SUB 1A 26 : 3A 58 Z 5A 90 z 7A 122 [ ESC 1B 27 ; 3B 59 [ 5B 91 { 7B 123 \ FS 1C 28 < 3C 60 \ 5C 92 | 7C 124 ] GS 1D 29 = 3D 61 ] 5D 93 } 7D 125 ^ RS 1E 30 > 3E 62 ^ 5E 94 ~ 7E 126 _ US 1F 31 ? 3F 63 _ 5F 95 DEL 7F 127

NUL Null, or all zeros VT Vertical Tab SYN Sync. SOH Start of Header FF Form Feed ETB End Transmission Block STX Start of Text CR Carriage Return CAN Cancel ETX End of Text SO Shift Out EM End of Medium EOT End of Transmission SI Shift In SUB Substitute ENQ Enquiry DLE Data Link Escape ESC Escape ACK Acknowledge DC1 Device Control 1 FS File Separator BEL Bell or Alarm DC2 Device Control 2 GS Group Separator BS Backspace DC3 Device Control 3 RS Record Separator HT Horizontal Tab DC4 Device Control 4 US Unit Separator LF Line Feed NAK Negative Acknowledge DEL Delete

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Index

AT Commands .......................................................................5

autoanswer...........................................................................29

Call Waiting.........................................................................29

Caller ID ..............................................................................29

Canadian regulations........................................................32

connecting the modem...........................................................7

DOC regulations................................................................32

FCC regulations.................................................................31

front panel ............................................................................25

Global Wizard ....................................................................23

Installing the 64-bit version in Vista...................................... 8

indicators..............................................................................25

initialization strings..............................................................28

Ordering Replacement Parts................................................ 35

phone connection .................................................................. 7

remote configuration........................................................... 27

escape character .............................................................. 27

remote node operation......................................................... 26

Replacement Parts............................................................... 35

result codes.......................................................................... 28

Safety Warning Telecom....................................................... 7

solving problems................................................................. 28

specifications, technical ........................................................ 6

S-registers

S9 .................................................................................... 27

technical specifications .........................................................6

telephone line...................................................................... 28

telephone, connecting a......................................................... 7

testing the modem............................................................... 29

troubleshooting.................................................................... 28

LED indicators.....................................................................25

LED Indicators.....................................................................28

line connection.......................................................................7

Linux 2.4 installation

2.4.28 and above..............................................................38

Linux 2.6 installation

2.6.11 through 2.6.20 and higher .....................................49

2.6.8 through 2.6.10.........................................................44

Linux Drivers.........................................................................8

Vista Operating System and Driver Installation.................... 9

warranty .............................................................................. 31

Waste Electrical and Electronic Equipment WEEE Statement

........................................................................................ 36

WEEE directive................................................................... 36

Windows XP & 2003 and the Modem Driver..................... 22

Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000419B) 51

Multi-Tech MT9234ZBA, MT9234ZBA-USB, MultiModem ZBA User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual