Multitech MT9234MU-CDC-XR User Manual

MultiMobile™USB

V.92 Portable USB Modem

MT9234MU-CDC-XR

User Guide

Copyright and Support Information

Revision

Date

Description

A

02/01/12

Initial release.

B

04/26/12

Updated power values.

C

01/03/13

Updated Brazil cable, RoHS, and other regulatory information.

51BCountry

By Email

By Phone

Europe, Middle East, Africa:

[e-mail]

+(44) 118 959 7774

U.S., Canada, all others:

[e-mail]

[phone] or [phone]

MultiMobile USB User Guide
V.92 Portable USB Modem
MT9234MU-CDC-XR
S000525C Rev. C

Copyright

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All
rights reserved.
Copyright © 2012 Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied
warranty of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any
person or organization of such revisions or changes. Check Multi-Tech’s Web site or product CD for current versions of our product
documentation.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567;
5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030;
5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470;
5,463,616; 5,453,986; 5,452,289; 5,450,425; D353,598; 5,355,365; 5,309,562; 5,301,274. Other patents pending.

Trademarks

Multi-Tech and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc. MultiMobile is a trademark of Multi-Tech. All
other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies.

World Headquarters

Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
Phone: [phone] or 800-328-9717
Fax: [phone]

Internet Address: HUhttp://www.multitech.com

Contacting Multi-Tech Support

To better serve our customers, manage support requests and shorten resolution times, we have created the online web portal that lets
you submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your most complex questions,
ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more.
To create an account and submit a Support Case on the Portal, visit support.multitech.com
Online Web Portal https://support.multitech.com/
The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech
products. Visit our support area on the website for other support services.

Knowledge Base and Support Services www.multitech.com/en_US/SUPPORT

Technical Support

Business Hours: M-F, 9am to 5pm CST

Warranty

To read the warranty statement for your product, please visit: HUhttp://www.multitech.com/en_US/COMPANY/Policies/warranty/UH

2 MT9234MU-CDC-XR User Guide

Contents

Chapter 1 – Product Overview ........................................................................................................................4

Features ........................................................................................................................................................................ 4

Telecom Safety Warnings ............................................................................................................................................. 4

Shipping Package Contents ........................................................................................................................................... 5

Technical Specifications ................................................................................................................................................ 5

AT Commands ............................................................................................................................................................... 5

Chapter 2 – Installing the Modem ...................................................................................................................6

Connecting the Modem to Your System........................................................................................................................ 6

Installing the Modem Driver ......................................................................................................................................... 6

Configuring the Modem for Your Country ................................................................................................................... 14

Chapter 3 – Operating the Modem ............................................................................................................... 16

Front Panel ................................................................................................................................................................. 16

Connecting to the Internet.......................................................................................................................................... 16

Chapter 4 – Remotely Configuring Modems .................................................................................................. 17

Changing the Setup Password ..................................................................................................................................... 17

Changing the Remote Escape Character ...................................................................................................................... 17

Appendix A – Regulatory Information ........................................................................................................... 18

FCC Part 15 Class B Statements ................................................................................................................................... 18

FCC Part 68 Telecom ................................................................................................................................................... 18

Canadian Limitations Notice ....................................................................................................................................... 20

EMC, Safety, and R&TTE Directive Compliance ........................................................................................................... 20

Waste Electrical and Electronic Equipment Statement................................................................................................ 22

Restriction of the Use of Hazardous Substances (RoHS) .............................................................................................. 23

Information on HS/TS Substances According to Chinese Standards ............................................................................ 24

Information on HS/TS Substances According to Chinese Standards (in Chinese) ......................................................... 25

Appendix B – ASCII Conversion ..................................................................................................................... 26

ASCII Conversion Chart ............................................................................................................................................... 26

Index ........................................................................................................................................................... 27

Multi-Tech Systems, Inc. MT9234MU User Guide 3

Chapter 1 Product Overview

Command Buffer

40 characters

Diagnostics

Power-on self test, local analog and local digital loop, remote digital loop.

LED Indicators

LEDs for Data, Carrier Detect, Off Hook, Terminal Ready

Intelligent Features

Fully AT command compatible; autodial, redial, repeat dial; pulse or tone dial; dial pauses;
auto answer; caller ID; EIA extended automode; adaptive line probing; automatic symbol
and carrier frequency during start-up, retrain, and rate renegotiation; call status display,
auto-parity and data rate selections; keyboard-controlled modem options; non-volatile
memory; on-screen displays for modem option parameters; command lines of up to 40
characters each; help menus; remote configuration.

The MultiMobile USB V.92 Portable USB modem MT9234MU-CDC-XR provides V.92/56K data rates, fax and file transfer
capabilities and a hot-swappable USB interface. This modem, weighing only 2 ounces, is ideal for mobile users who want
email and Internet access on the road. The MT9234MU-CDC-XR modem can also serve as the mobile user’s home office
desktop modem.

This user’s guide explains how to install, configure, test and use your modem.

Features

Telecom Safety Warnings

● Never install telephone wiring during a lightning storm.

● Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

● Use this product with UL and cUL listed computers.

● Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network

interface.

● Use caution when installing or modifying telephone lines.

● Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical

shock from lightning.

● Do not use a telephone in the vicinity of a gas leak.

● To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.

● This product must be disconnected from the telephone network interface when servicing.

4 MT9234MU-CDC-XR User Guide

Chapter 1 – Product Overview

Trade Name

MultiMobile™ USB

Model

MT9234MU-CDC-XR

Data Rates

56K download speeds from digital V.92/V.90 servers;

33.6K upload and download speeds from non-V.92/V.90 servers and other client modems

Fax Rates

33.6K and below

Standards:

Data

V.92, V.90 enhanced, V.34 and below

Error Correction

V.42

Data Compression

V.44, V.42bis, MNP Class 5

Fax

V.34, Class 2.1 & 1.0, V.17, Group 3; Class 1 & 2, Error Correction Mode

Cables

1 USB series A
1 RJ-11

Operation

USB Port: 12M bps
Line Type: Dial-up

Physical Description

1.3” w x 1.0” h x 3.1” d; 2 oz

3.0 cm w x 2.5 cm h x 8.0 cm d; 62 g

Operating
Environment

Operating Temperature: -31° to +167° F (-35° to 75° C)
UL listed at 60° C
Humidity Range: 25–85% non-condensing

Approvals

CE Mark
EMC: FCC Part 15 Class B, EN55024, EN55022 Class B, ICES-003 Class B
Safety: UL/cUL 60950-1, IEC 60950-1
Telecom: 47CFR Part 68, CS03, TBR21, other countries also included

Power*

Sleep Mode Typical Maximum
Measured Volts 5.01 5.01 5.01
Current (AMPS) 0.099 0.133 0.178
Watts 0.494 0.665 0.890

Limited Warranty

2 years

Shipping Package Contents

● MT9234MU-CDC-XR modem

● One RJ-11 cable

Inspect the contents for signs of any shipping damage. If damage is observed, do not power up the unit. Contact Multi­Tech’s Technical Support for advice.

Technical Specifications

* Multi-Tech Systems, Inc. recommends that you incorporate a 10% buffer into their power source when determining
product load.

AT Commands

AT Commands for this product are published in a separate document. You can download this document from the Multi­Tech website.

MT9234MU-CDC-XR User Guide 5

Chapter 2 Installing the Modem

This chapter explains how to install your modem. Before you begin, go to the Multi-Tech website and download the driver
for your modem.

Connecting the Modem to Your System

Connect the MT9234MU to your computer’s USB port and connect the telephone line to your MT9234MU and a telephone
wall jack.

Connecting the USB Cable

Plug the USB cable connector on the modem into a USB port connector on your computer.

Connecting the Phone Line

Plug one end of the phone cable into the modem’s jack, and the other end into a phone line wall jack.

Note: The Federal Communications Commission (FCC), and Industry Canada impose certain restrictions on

equipment connected to public telephone systems. See Appendix A for more information.

Installing the Modem Driver

Installing the MT9234MU-CDC-XR in Windows Vista

1. Power up your computer.

2. If you have not already done so, connect the modem’s USB cable to a USB port on the computer and connect the

phone line between the modem and a telephone wall jack.

3. Windows detects that the new modem is present. The Found New Hardware window opens. Click Locate and install

driver software.

6 MT9234MU-CDC-XR User Guide

Chapter 2 – Installing the Modem

4. The window, User Account Control Windows needs your permission to continue, opens. Click Continue.

5. The window, Allow Windows to search online for driver software for your unknown device, opens. Click Don’t Search

Online.

6. The window, Windows couldn’t find driver software for your device, window opens. Click Browse my computer for

driver software (advanced).

7. The Browse for driver software on your computer window opens. Click Browse.

MT9234MU-CDC-XR User Guide 7

Chapter 2 – Installing the Modem

In the window that opens, navigate to location where you stored the driver that you downloaded from the Multi-Tech
website. Click OK.

8. You return to the window, Windows couldn’t find driver software for your device. Click Next.

9. When the window, Windows can’t verify the publisher of this driver software, opens click Install this driver anyway.

10. A progress window appears while the driver is being installed.

8 MT9234MU-CDC-XR User Guide

Chapter 2 – Installing the Modem

11. After the driver is installed the window, The software for this device has been successfully installed, opens. Click Close.

After you install the driver, test the operation of the modem. To do so, register the modem by going to the following
website:

http://www.multitech.com/register

Installing the MT9234MU-CDC-XR in Windows Server 2008, XP, 2003

These instructions describe how to install the modem to operate with the following operating systems: Windows Server
2008, XP, or 2003.

The procedure in this section uses Windows XP as the operating system; the other operating systems have similar windows.

1. Connect the USB cable of the modem into a USB port on the PC.

2. In some situations the operating system might display a wizard pane with the message: Can Windows connect to

Windows Update to search for software? Select No, not this time. Click Next.

3. The Welcome to Found New Hardware Wizard pane opens. Click Install from a list or specific location (Advanced), and

then click Next.

MT9234MU-CDC-XR User Guide 9