Multi-Tech MT5634ZPX-PCI User guide
MT5634ZPX-PCI
Internal Data / Super G3 Fax Modem
User Guide
MultiModemZPX User Guide
MT5634ZPX-PCI
P/N S000197B Revision B
Copyright © 2001 by Multi-Tech Systems, Inc.
All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed
written permission from Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes
in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization
of such revisions or changes.
Record of Revisions
Revision Date Description
A 12/26/01 Manual released for V.92 feature.
B 10/10/02 This guide is covers V.90, V.92, and global builds. It notes that the modem can be
purchased with or without voice. Driver installation directions changed to Plug
and Play. This manual replaces Rev. A and S0000056 (the Global V.90 User Guide).
Remove Loopback Tests as a separate chapter. Moved AT Commands into a
separate document (AT Commands, S-Registers, Result Codes - A Reference Guide
for the MT5634 Modem Series).
Trademarks
MultiModemZPX, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MNP is a trademark of Microcom,
Inc. Microsoft, Windows, Windows 95, Windows 98, Windows Me, Windows NT, and Windows 2000
are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries. All other brand and product names mentioned in this publication are trademarks or
registered trademarks of their respective companies.
Patents
This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794;
5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250;
5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041;
5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986;
5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274.
Other patents pending.
Notice
Though this modem is capable of 56K bps download performance, line impairments, public telephone
infrastructure, and other external technological factors currently prevent maximum 56K bps connections.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
U.S.A
Telephone (763) 785-3500 or (800) 328-9717
Fax (763) 785-9874
Technical Support (800) 972-2439
Internet http://www.multitech.com
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MultiModemZPX User Guide
Contents
Chapter 1 - Introduction ......................................................................................... 5
Product Description ........................................................................................................ 5
Chapter 2 - Installation ........................................................................................... 6
What You Will Need ....................................................................................................... 6
Safety Warnings............................................................................................................... 6
Step 1: Install the MultiModemZPX in your Computer ............................................ 7
Step 2: Make the External Connections ........................................................................ 8
Step 3: Install the Modem Driver .................................................................................. 9
Step 4: Configure the Modem for Your Country ...................................................... 13
Step 5: Install PhoneTools ............................................................................................ 14
Chapter 3 - Remote Configuration ..................................................................... 15
Basic Procedure.............................................................................................................. 15
Setup................................................................................................................................ 15
To Change the Remote Escape Character .................................................................. 16
A Note About AT Commands..................................................................................... 16
Appendix A - Regulatory Compliance............................................................... 23
FCC Part 68 Telecom..................................................................................................... 23
FCC Part 15.....................................................................................................................24
Fax Branding Statement ............................................................................................... 24
Canadian Limitations Notice ....................................................................................... 24
Industry Canada ............................................................................................................ 25
Protection Against Contact with TNV Circuit .......................................................... 25
EMC, Safety, and R&TTE Directive Compliance...................................................... 26
New Zealand Telecom Warning Notice..................................................................... 26
South African Notice..................................................................................................... 27
International Modem Restrictions .............................................................................. 27
Appendix B - Technical Specifications.............................................................. 28
Appendix C - Warranty, Service, and Technical Support .............................. 30
Limited Warranty .......................................................................................................... 30
Online Warranty Registration ..................................................................................... 30
Service ............................................................................................................................. 30
Technical Support.......................................................................................................... 32
Internet Sites................................................................................................................... 32
Appendix D - Upgrading the Modem................................................................ 33
Introduction....................................................................................................................33
Upgrade Overview........................................................................................................ 33
Contents
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MultiModemZPX User Guide
Step 1: Identify the Modem Firmware ....................................................................... 33
Step 2: Identify the Current Firmware Version......................................................... 34
Step 3: Download the Upgrade File ............................................................................ 34
Step 4: Extract the Upgrade Files ................................................................................ 34
Step 5: Document and Clear Your Stored Paramenters........................................... 34
Step 6: Upgrade the Modem’s Firmware ................................................................... 35
Step 7: Restore Your Parameters ................................................................................. 35
Appendix E - Installing Under Linux ................................................................ 36
Introduction....................................................................................................................36
Standard Linux Serial Port Definitions ...................................................................... 36
Installation ...................................................................................................................... 36
Setup................................................................................................................................ 36
Using the Terminal Program Minicom to Verify Operation................................... 37
Using the Modem to Call the Internet ........................................................................ 37
Calling the ISP................................................................................................................ 38
Answering Calls ............................................................................................................ 38
Appendix F - Installing Under SCO OpenServer............................................ 39
Introduction....................................................................................................................39
Installation ...................................................................................................................... 39
Setup................................................................................................................................ 39
Index ......................................................................................................................... 40
Contents
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MultiModemZPX User Guide
1 Introduction
Chapter 1 - Introduction
Congratulations on your purchase of the MultiModemZPX. You have acquired one of the finest internal
data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech
Systems, Inc. This User Guide will help you to install, configure, test, and use your modem.
Product Description
One Modem, Worldwide Use. The MultiModemZPX is designed for global applications. This means
one modem can ship around the world. The global modem is ideal for businesses with global operations
that want to standardize on one modem and are looking to simplify the ordering process. Go to
www.multitech.com/ to see a complete list of all the countries for which this modem has approvals.
V.90/V.92 Build: This modem was first designed using the V.90 protocol. Now, it is available as a V.92.
The MultiModemZPX provides high-speed data transfer and fax capabilities for small businesses,
telecommuters, and SOHO users. Its compatibility with the new ITU-T V.92 protocol provides quick
connections, downstream transmissions at speeds up to 56K bps*, and upstream transmissions at speeds
up to 48K bps when connected to V.92-compatible Internet service providers. Transmissions between the
MultiModemZPX and other client modems are limited to 33.6K bps, as are upstream transmissions to
non-V.92-compatible ISPs and downstream transmissions that are converted more than once on the
telephone network.
Fax Communications: The MultiModemZPX also supports “Super G3” ITU-T V.34 fax communications
at speeds up to 33.6K bps with Class 2.1 fax commands.
Features: Modem features include Plug and Play operation, callback security, and remote configuration.
In standard mode, you can store up to four command lines or telephone numbers of up to 40 characters
each in the modems’ nonvolatile memory. In callback security mode, you can store up to 30 passwords
and dialing strings. Other modem capabilities include voice operation using the included software,
AT&T calling card tone detection, pulse and tone dialing, adaptive answer, DTR dialing, U.S. Caller ID
reporting, two-wire leased-line operation, 11-bit operation, V.42 error correction, and V.42bis and V.44
data compression.
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MultiModemZPX User Guide
2 Installation
Chapter 2 - Installation
.
What You Will Need
Before starting, please make sure you have everything you need:
We supply
An MT5634ZPX-PCI data/fax modem
An RJ-11 telephone cable
A printed Quick Start Guide
An MultiModemZPX system CD containing modem drivers, this User Guide, PhoneTools (a data
communications software program, and Adobe Acrobate Reader
A CD containing data communications and other programs
You supply
A 100-MHz or faster Pentium personal computer with an unused PCI expansion slot. For video con-
ferencing, we recommend a 166-MHz or faster computer.
Windows 95, 98, NT, 2000, or Linux (2.2.x kernal) operating system installed
A CD-ROM drive
Tools to open your computer
A nearby telephone line jack
A 3.58mm (9/64-inch) plug male-to-male stereo patch cord (optional)
An external speaker or headphone (optional)
An external microphone (optional)
Safety Warnings
Use this product only with UL- and CUL-listed computers (U.S.A.)
To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.
Never install telephone wiring during a lightning storm.
Never install a telephone jack in a wet location unless the jack is specifically designed for wet
locations.
Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.
• Do not use a telephone in the vicinity of a gas leak.
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MultiModemZPX User Guide
Step 1: Install the MultiModemZPX in your Computer
Figure 2-1. The MultiModemZPX.
2 Installation
Installing the MultiModemZPX requires you to open your computer. Please consult your computer
manual in addition to the following instructions.
1. Turn off the computer and unplug it. Failure to do so may result in damage to both the
MultiModemZPX and the computer. Do not turn on the computer until the instructions tell you to do
so.
2. Remove the cover from the computer as instructed in the computer manual.
3. Select an empty PCI expansion slot. Remove the expansion slot cover and save the retaining screw.
4. Before handling the MultiModemZPX, discharge static in your body by touching a metal piece of the
computer chassis. Carefully remove the MultiModemZPX from its antistatic bag, handling it only by
the mounting bracket and edges. Do not touch the gold-plated connectors along the bottom edge.
5. Place the MultiModemZPX directly above the expansion slot and gently, but firmly, push it into the
connector until the card’s retaining bracket is flush against the computer chassis.
6. Fasten the retaining bracket to the computer chassis with the screw saved in step 3.
7. Replace the cover of the computer.
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MultiModemZPX User Guide
2 Installation
Step 2: Make the External Connections
Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice
mail or speakerphone use, you can also connect it to a microphone and an external speaker, headphone,
or sound card. The microphone can be used for recording answering machine messages or for speakerphone use. The speaker or headphone can be used for playing back messages or as a speakerphone.
PHONE
PHONE
LINE
LINE
MIC
MIC IN
LINE OUT
LINE
Optional Voice
Figure 2-2. MT5634ZPX connectors.
Line Connection
Plug one end of the provided telephone cable into the modem’s LINE jack, and the other end into a
telephone wall jack. This is the only required connection.
Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into the
LINE jack or the line cable into the PHONE jack.
Note: The Federal Communications Commission (FCC) and Industry Canada impose certain
restrictions on equipment connected to public telephone systems.
Phone Connection (Optional)
If you wish to connect a telephone to the same line as the modem, plug it into the modem’s PHONE jack.
Note: The PHONE jack is not interchangeable with the LINE jack. Do not plug the phone into the
LINE jack or the line cable into the PHONE jack.
Microphone Connection (Optional)
For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack. The
microphone should have a stereo 3.58mm (9/64-inch) mini plug. Do not use a monophonic microphone.
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MultiModemZPX User Guide
2 Installation
Sound Card and Speaker Connections (If you have the Voice Option)
For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male-to-male stereo patch
cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your sound
card does not have a LINE IN jack, use its MIC jack.
This will allow you to hear modem activity whether it is originating or answering a call, or playing a
recorded message. If you do not have a sound card, you can plug an amplified speaker into the LINE
OUT jack.
Step 3: Install the Modem Driver
If you use Windows 95 or newer, you must install the modem driver. The modem driver tells Windows
how to control the modem. If you use a Linux operating system, please see Appendix F for installation
instructions. If you use the SCO OpenServer operating system, please see Appendix G.
Installing the Modem Driver in Windows 95/98/Me/2000/XP
1. Make sure your modem is connected properly, and then turn on your computer. Windows should
detect your new modem and open the Install New Modem wizard.
2. Insert the system CD into your CD-ROM drive, and then click OK.
3. Windows installs the modem driver.
4. Click Finish to exit.
Changing the Windows 95/98/Me COM Port Assignment
Unlike an external modem, the MultiModemZPX contains its own serial port. When Windows detects
the MultiModemZPX, it assigns the next available COM port to it. Since COM1 through COM4 are
standard serial ports in Windows computers, Windows typically assigns COM5 to the modem’s serial
port.
If Windows assigns the modem to a COM port higher than 4, then certain legacy software applications will
not recognize the modem. To correct this situation, Multi-Tech Systems provides two additional driver
files on the MultiModemZPX CD that may be used to reassign the modem to either COM3 or COM4. To
reassign the COM port:
1. Insert the MultiModemZPX CD into your computer’s CD-ROM drive.
2. Click Start | Settings | Control Panel. Double-click the System icon.
3. Select the Device Manager tab, and double-click the Modem icon.
4. Double-click MT5634ZPX-PCI to go to the Properties dialog box.
5. Select the Driver tab. Click the Update Driver button and follow the Update Device Driver wizard
prompts. The wizard requests you to specify the path of the new driver. If you’d like to reassign your
modem to COM3, type D:\COM-3\pcicom3.inf, where D: is the drive letter associated with your
computer’s CD-ROM drive. If you want to reassign your modem to COM4, type D:\COM-
4\pcicom4.inf and continue with the wizard’s instructions.
6. When the wizard completes its installation, your modem should be reassigned to the new COM port.
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MultiModemZPX User Guide
2 Installation
Verifying the Windows 95/98/Me Configuration
Windows assigns an interrupt request (IRQ) number for your modem. Because the number of IRQs is
limited, a computer with several accessories may not have an available IRQ for your new modem. In
that case, you may have to decide which of your other accessories you can modify or do without.
Be aware that resource settings should be changed only by users with expert knowledge of computer
hardware and hardware configurations.
Note: Changing resource settings improperly can disable your hardware and can cause your computer
to malfunction or be inoperable.
Use the following procedure to check the assignments Windows has made for your modem:
1. Click Start | Settings | Control Panel. Double-click the System icon.
2. When the System Properties dialog box appears, click the Device Manager tab. A list of device types
appears.
3. Double-click Modem to display a list of modems installed in your computer.
4. Double-click Multi-Tech Systems MT5634ZPX-PCI. The Modem Properties dialog box appears.
5. Click the Resources tab and note the Conflicting Device list. If there is a conflict between your
modem and another device in your computer, the information appears here. For help in resolving a
conflict, click Start | Help, and then search the Help index for the Hardware Conflict Troubleshooter.
When finished, click OK to exit the System Properties dialog box.
6. In Control Panel, double-click the Modems icon.
7. When the Modems Properties dialog box appears, click the Diagnostics tab. A list of ports and
devices appears.
8. Highlight the COM port associated with the MT5634ZPX-PCI-V92. Click More Info. Clicking More
Info causes Windows to send commands to and receive responses from the modem. The system also
displays information about the modem’s COM port.
9. Write down the modem’s port, interrupt, address, and highest speed. You will need this information
to configure any legacy (nonWindows) communications software you install.
Port: COM ______ Interrupt: _______ Address: _________ Speed: _________
10. Click the General tab. Select Multi-Tech Systems MT5634ZPX-PCI, and click Properties to review
the modem’s default communications settings. Do not change any settings unless you have special
requirements.
11. Click Dialing Properties and review your dialing settings. If you are required to dial 9 to get an
outside line, type 9 in the local and long distance boxes. If you have Call Waiting service, disable
Call Waiting to prevent it from interrupting a data or fax transmission. When you are finished, click
OK to exit the dialog box.
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MultiModemZPX User Guide
2 Installation
Installing the Modem Driver in Windows NT 4.0
Before you begin a Windows NT installation, make sure Windows NT Service Pack 3 or newer is installed
on the computer. Also, to add and remove devices you must be logged on with Administrator privileges.
1. After installing the MultiModemZPX modem into your computer, turn the computer on and allow
Windows NT to start.
2. Insert the MultiModemZPX system CD into your computer’s CD-ROM drive.
3. When the
4. The Multi-Tech Systems NT4 PCI Modem Setup dialog box
MT5634ZPX-PCI Autorun menu appears, choose Windows NT Setup.
5. Now click Install. The MT5634ZPX-PCI-V92 driver is installed on the selected COM port.
6. When a message asking you to restart the computer appears, remove the CD from the CD-ROM
drive, and then click OK to restart the computer.
Remote Access Setup
Before you can use your modem, Dial-Up Networking must be installed, and the new modem must be
selected as the Remote Access Service device.
Verifying the Windows NT Configuration
To verify your modem configuration in Windows NT:
1. Click Start | Settings | Control Panel. Double-click Modems.
2. The Modem Properties dialog box appears, showing the COM port associated with the modem.
3. Click Properties. View the General tab to display information about modem speed. Click the
Connection tab to see information about connection and call preferences.
You can also view configuration information under NT’s Remote Access Services, by clicking
Start | Settings | Control Panel. Double-click the Network tab. Click the Services tab, Highlight
Remote Access Services and then click Properties. The list of modems and associated COM ports
appears.
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