written permission from Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and
specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in
the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of
such revisions or changes.
Record of Revisions
Revision DateDescription
A10/03/02Initial release of MT5600BA Global V.92. (Also replaces S0000129 Rev. C - the
MT5600BA/BL User Guide).
B02/17/03Changed cover. Changed text to indicate that the following
are
implemented:
V.25bis HDLC NRZ?, V.25bis HDLC NRZI?, and V.25bis BISYNC
Trademarks
MultiModemII, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.
Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Microsoft, Windows, Windows 95/
98/Me/NT/2000/XP are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries. All other brand and product names mentioned in this publication are
trademarks or registered trademarks of their respective companies.
Patents
This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082;
5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627;
5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649;
5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470;
5,463,616; 5,453,986; 5,452,289; 5,450,425; D353,598; 5,355,365; 5,309,562; 5,301,274. Other patents
pending.
Leased Line Pinouts ...................................................................................................... 64
Index ....................................................................................................................................... 65
Contents
MT5600BA/BL Series User Guide
4
Chapter 1 - Description and Features
Chapter 1 - Description and Features
Congratulations on your purchase of the MultiModemII modem. You have acquired one of the finest
intelligent data/fax modems available today from one of the world’s oldest modem manufacturers: MultiTech Systems, Inc. This user guide will help you install, configure, test and use your modem.
Product Description
This modem supports two-wire and/or four-wire leased lines. The four-wire leased line includes the dial
backup and automatic leased line restoration features. Please note that, because leased-line operation
consists of two client modems connected to each other, the maximum leased line data rate is 33.6K bps.
The MT5600BA-V.92 modem supports both two-wire and four-wire leased lines.
The MT5600BA modem supports a two-wire leased line.
The MT5600BL modem supports a four-wire leased line.
The MultiModemII offers interactive automatic dialing. You can store four command lines or telephone
numbers of up to 30 characters each in the modem’s nonvolatile memory. The modem pulse- or tonedials, and recognizes dial tones and busy signals for reliable call-progress detection. It can also detect
AT&T calling card tones. It is FCC-registered for connection to telephone networks without notification to
the telephone company.
The MultiModemII front panel includes a liquid crystal display and four buttons, which together can be
used to either display the current connection status of the modem or to configure the modem. The
MultiModemII also can be configured through standard AT commands.
Features
General
•
Complies with major ITU-T, TIA, and EIA international standards to ensure compatibility with other
modems.
•
Uses DTMF and tone detection to distinguish data and fax calls when used with software that
supports these features.
•
Supports serial port speeds to 230.4K bps with compatible serial ports
•
Supports Caller ID (North American versions only).
•
Displays status and configuration information on a front panel LCD.
Data
•
Supports automatic fallback to slower speeds in noisy line conditions, and fall-forward to faster
speeds as conditions improve.
•
Supports both synchronous and asynchronous data transfer.
•
Support two-wire leased line operation. Also supports four-wire leased line operation with dial
backup and leased line restoration.
•
Supports callback security and remote configuration.
•
Supports AS400 applications.
•
Automatically disables compression when transferring already-compressed files.
•
Can autodial, redial, pulse (rotary) and touch-tone dial.
•
Detects dial tones and busy signals for reliable call-progress detection.
•
Compatible with the standard AT command set used by most communication programs.
•
Supports Plug and Play (PnP).
•
Can be flash upgraded.
Fax
•
Supports V.17, Class 1, and Group 3 fax standards, (V.92 support Class 2 also) allowing it to
communicate with other fax modems as well as with fax machines.
MT5600BA/BL Series User Guide
5
Safety Warnings
•Use this product only with UL- and CUL-listed computers.
•To reduce the risk of fire, use only 26 AWG or larger telephone wiring.
•Never install telephone wiring during a lightning storm.
•Never install a telephone jack in a wet location unless the jack is specifically designed for wet
locations.
•Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
•Use caution when installing or modifying telephone lines.
•Avoid using a telephone during an electrical storm; there is a risk of electrical shock from
lightning.
•Do not use a telephone in the vicinity of a gas leak.
Chapter 1 - Description and Features
MT5600BA/BL Series User Guide
6
Chapter 2 - Installation
Chapter 2 - Installation
Step 1: Connect the Modem to Your System
Turn off your computer. Placing the modem in a convenient location, connect it to your computer’s
serial port, to the telephone line, to your leased line, to AC power, and, optionally, to your telephone.
LEASEDLINE
PHONE
EIA RS232C
VOLUME
POWER
or
MultiModemII connections with V.92 transformer and V.90 transformer.
Connect the Modem to Your PC
Plug one end of the serial cable into the RS-232 connector on the modem, and the other end into a
serial port connector on your computer, such as COM1 or COM2.
Connect the Modem to the Telephone Line (Dialup Connection)
Plug one end of the modular phone cable into the modem’s LINE jack, and the other end into a public
switched telephone network (PSTN) wall jack.
Important: The LINE jack is not interchangeable with the PHONE jack. Do not plug the phone into
the LINE jack or the line cable into the PHONE jack.
Note: Regulatory agencies may impose certain restrictions on equipment connected to public
telephone systems.
Connect theTwo-Wire Leased Line
MT5600BA – Plug one end of a two-wire phone cable into the modem’s LINE jack; connect the other
end to a leased line wall jack or terminals.
MT5600BL – Plug one end of a two-wire phone cable into the modem’s LEASED jack; connect the
other end to a leased line wall jack or terminals.
MT5600BA/BL Series User Guide
7
Chapter 2 - Installation
Connect the Four-Wire Leased Line
MT5600BL Only – Plug one end of a four-wire phone cable into the modem's LEASED jack; connect
the other end to a four-wire leased line wall jack or terminals.
Modems with a leased-line jack support the dial backup feature. For dial backup operation, plug one
end of your dialup modular phone cable into the modem’s
wall jack.Plug one end of a two-wire or four-wire phone cable into the modem’s LEASED jack, and
connect the other end to a leased-line wall jack or terminals.
Modems with a leased-line jack support the dial backup feature. For dial backup operation, plug one
end of your dialup modular phone cable into the modem’s LINE jack and the other end into a PSTN
wall jack.
LINE jack and the other end into a PSTN
Connect the Phone to the Modem (Optional)
For voice-only calls, plug a telephone into the modem’s PHONE jack.
Connect the Modem to the AC Power Outlet
Plug the power transformer into an AC power outlet or power strip. Plug the power transformer’s
cable into the POWER jack on the modem.
Note: Use only the power transformer supplied with the modem. Use of any other transformer voids
the warranty and can damage the modem.
Power-On Test
Test the modem by turning it on (a power switch is located on the front panel). When you apply
power, the modem performs a diagnostic self-test, indicated by the TM indicator lighting for a few
seconds, after which the LCD should light. If this does not happen, check that the power switch is
on, the power transformer is solidly connected, and the AC outlet is live. If these measures do not
work, see the “Troubleshooting” chapter.
MT5600BA/BL Series User Guide
8
Chapter 2 - Installation
Step 2: Install the Modem Driver
If you use Windows 95/98/Me/NT 4.0/2000/XP; you must install the modem driver. The drivers are
installed easily since Windows supports Plug-and-Play.
Installing the Modem Driver for Windows 95/98/Me/2000/XP
1. Make sure your modem is connected properly, and then turn on your computer. Windows should
detect your new modem and open the Install New Modem wizard.
Note: If Windows cannot find a modem, your modem may be turned off, it may be plugged into
the wrong connector on your computer, or the serial cable may be faulty. See “None of the LEDs
Light When the Modem Is Turned On” and “The Modem Does Not Respond to Commands” in the
“Troubleshooting” chapter.
2. Insert the MultiModemII system CD into your CD-ROM drive, and then click OK.
3. Windows installs and configures the modem.
4. Click Finish to exit.
Installing the Modem Driver for Windows NT
1. Make sure your modem is connected properly, and then turn on your computer. Windows should
detect your new modem and open the Install New Modem wizard.
Note: If Windows cannot find a modem, your modem may be turned off, it may be plugged into
the wrong connector on your computer, or the serial cable may be faulty. See “None of the LEDs
Light When the Modem Is Turned On” and “The Modem Does Not Respond to Commands” in the
Troubleshooting chapter of the User Guide.
2. In the Install New Modem wizard, select Don’t detect my modem; I will select it from a list,
and then click Next. A dialog box with a list of manufacturers and a list of modem models
appears.
3. Insert the MultiModemII system CD into your CD-ROM drive, and then click Have Disk.
4. In the Install from Disk dialog box, select the drive that the CD is in, and then click OK.
5. A list of modems appears. Select your modem and click Next.
6. Select the port that the modem is connected to, and then click Next.
7. Windows installs and configures the modem.
8. Click Finish to exit.
Removing an Old Modem Driver
When your new modem replaces another modem, the old modem driver remains in Windows, and the
old modem driver is still selected in HyperTerminal and other Windows applications. Though you can
change the application connection descriptions one at a time, it is easier to force Windows applications to
use the new modem by removing the old modem driver from Windows.
1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the Modems icon to open the Modems Properties dialog box.
3. In the list box, select the old modem.
4. Click Remove, and then click Close.
5. The next time you dial a HyperTerminal connection, it will select your new modem and ask you to
confirm the selection.
MT5600BA/BL Series User Guide
9
Chapter 2 - Installation
Step 3: Country Code Configuration
(MT5600BA–V.92 Only)
The MT5600BA-V.92 modem is a global modem - it can be used all over the world.
Different countries have different requirements for how modems must function. Therefore, before you can
use your modem, you must configure it to match the defaults of the country in which you are using it. You
can use one of two configuration methods:
· Using the Global Wizard to Configure Your Modem
· Using AT Commands to Configure Your Modem
Using the Global Wizard
The Global Wizard configuration utility is recommended for computers running in Windows. The
Wizard can configure your modem for a specific country with just a few mouse clicks.
1. Insert the MultiModemII system CD into the CD-ROM drive. The Autorun dialog box
appears.
2. Click Initial Setup and Country Selection. The Global Wizard dialog box appears. Click
Next.
3. The Global Wizard searches for your modem and identifies it. Click Next after your modem is identified.
4. Select the country in which the modem will be used. Click Next.
5. Review your choice of country. If it is correct, click Next to configure the modem.
6. When the Global Wizard announces that the parameters have been set, click Finish to
exit.
Using AT Commands
If you are comfortable using AT commands, you use them to configure your modem. You must
enter these commands in your communication program's terminal window (a program such as
PhoneTools). Execute the following AT commands:
Type AT+GCI=nn (nn stands for the country code). Press Enter.OK displays.
Type AT&F&W to save your country code. Press Enter.
OK displays.
Type ATI5 to verify your country code has been configured.
The country code is then displayed in hexadecimal format as in this example:
CountryHexadecimal Code
Euro/NAMB5
Note: See Multi-Tech's Web site for a list of country codes. Go to
www.multitech.com.
MT5600BA/BL Series User Guide
10
Chapter 2 - Installation
Step 4: Install Phone Tools
Data communications software gives you access to commands that govern how the modem operates;
that is, how the modem handles incoming and outgoing data streams, etc. MultiTech includes a data
communications software package (Phone Tools) on the product CD shipped with your modem. In
general, the modem will work with most data communications software packages.
1. Insert the MultiModemII system CDinto your CD-ROM drive. Allow Autorun to bring up the
introductory screen.
2. Click on the Phone Tools icon and choose the appropriate country/language.
3. Follow the Phone Tools installation wizard. No input is needed. You may choose to view the
“Readme” file and whether or not to run Phone Tools immediately.
Windows NT/2000/XP Note: During installation, an advisory screen may appear saying “FAX
capture driver installation” - this may cause a delay in the installation. This is normal. The
installation process has not failed or stalled. Simply wait a few moments until this screen
disappears.
4. After installation, you can launch Phone Tools either from a desktop icon or from the Start |
Programs menu. Typically, it’s not necessary to reboot before using PhoneTools.
MT5600BA/BL Series User Guide
11
Chapter 3 - Using the Front Panel
Chapter 3 - Using the Front Panel
Like any modem, your Multi-Tech modem operates only under the control of a communication
program, such as the PhoneTools program included with the modem. It also operates under other
general-purpose data communication programs, such as Windows Terminal and HyperTerminal. For
information on how to use the modem with the communication program of your choice, please refer to
the program’s documentation.
Modem Configuration
Your modem normally is configured through Windows or through the communication program you are
using. The default settings work best for most purposes. See “Step 4: Install PhoneTools” in Chapter 2
for help in setting up your communication program.
You also can configure your modem either through the front panel or by sending AT commands to the
modem. The AT commands can be found in the AT Reference Guide on the CD shipped with this
modem.
Figure 3-1. Front panel
LED Indicators
The MT5600BA-V.92 has six LED indicators on the front panel that indicate status and activity:
Receive Data. The RD indicator flashes when the modem is receiving data.
Transmit Data. The TD indicator flashes when the modem is transmitting data.
Carrier Detect. The CD indicator lights when the modem detects a valid carrier signal from
another modem. It is on when the modem is communicating with the other modem, and off when
the link is broken.
Off-Hook. The OH indicator lights when the modem is off-hook, which occurs when the
modem is dialing, online, or answering a call. The LED flashes when the modem pulse-dials.
Terminal Ready. The TR indicator lights when a communication program is using the
modem. It means the modem is ready for an outgoing or incoming call. It goes off when the
communication program disconnects the serial port. When it goes off, a connected modem will
disconnect.
Test Mode. The TM indicator lights when the modem is in test mode.
MT5600BA/BL Series User Guide
12
Chapter 3 - Using the Front Panel
Liquid Crystal Display (LCD)
The MultiModemII’s backlit liquid crystal display (LCD) has two functions: to display the current status
of the modem and to display configuration menus, which are selected using the four pushbuttons on the
front panel.
Option Selection
To select most configuration options, simply display the option in the LCD, and then press the Enter but-
ton to select it. An OPTION SET message appears to confirm the selection. To exit the OPTION SET
message, press any button.
Some options, such as password options and phone number options, require you to enter a character
string. To select a character, press the áß and â buttons. To go to the next character position, press the
à button. To backspace, press the à button before selecting a character. To exit without saving, press
the à button several times. To save a character string, press the Enter button.
Menu Structure
The LCD menus have a tree structure with multiple trunks, limbs, branches, and twigs. For a schematic
view, refer to the menu map on the next page.
Trunks are the major divisions of the menu tree. There are seven trunks: Status, Basic Options, Advanced Options, Remote Configuration, Diagnostics, Phone Number Memory, and Caller ID. Use the
áß and â buttons to move between trunks.
Limbs are subdivisions of trunks. Use the à button to move from a trunk onto its first limb, and the á
and â buttons to move between limbs on the trunk.
Branches are subdivisions of limbs. Use the à button to move from a limb onto its first branch, and the
áß and â buttons to move between branches on the limb.
Twigs are status screens and options that are accessible only from branches. Use the à button to move
from a branch to its first status screen or option; then press the áß and â buttons to move between
options, and press the Enter button to select an option.
ß
MT5600BA/BL Series User Guide
13
Chapter 3 - Using the Front Panel
Menu Overview
TrunksLimbsBranchesTwigs
Status =
,,
Status =
Idle
( automatic selection )
Status =
Online
,
Manual Orig.?
Ent
,
,
,
Manual Answer?
Disconnect?49333,Async,Lapm
Ent
,
,
Ent
,
Basic Options
Advanced Options
Remote
Config.
Diagnostics
Phone Number
Memory
,
,
,
,
,
,
Online Options
Dialing Options
,
,
,
,
Remote Config.
Password
Diagnostic
Options
Phone Number
Mem. Ops.
Diagnostic
Options
Phone Number
Mem. Ops.
,
,
,
,
,
,
,
,
,,
,
,
Line Type
Options
Error Correction
Options
DTR Options
Carrier Detect
Options
Enable / Disable
R,C,
Remote Config.
Password
Analog Loopback
Digital Loopback
List Phone
Numbers
Enter Phone
Numbers
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
Current Settings=
PSTN
Current Settings=
&E1
Current Settings=
&D2
Current Settings=
&C1 &C4
Current Settings=
Enabled
Enter Password
A
Initiate AL?
Initiate DL?
Phone #0?
Enter Phone #0?
,
,
,
,
Ent
,
,
Ent
,
,
Ent
,
,
PSTN?
EC on? (&E2)
DTR normal?
(&D2)
CD forced on?
(&C0)
Enable RC?
Test in Progress
Terminate RDL?
Phone #1?
Enter Phone #1?
Ent
,
,
Ent
,
,
Ent
,
,
Ent
,
,
Ent
,
,
Ent
,
Ent
,
,
Caller I.D.Caller I.D.
Country Select
,
Options
Country Setting
Options
MT5600BA/BL Series User Guide
,,
Current Setting =
,
02
,
Current Setting
#CID0
Country Profile
XX?
,
Enable FCID?
(#CID1)
Ent
,
Country Profile
B5
Ent
,
,
14
Chapter 3 - Using the Front Panel
Status Trunk
The Status Trunk shows the current operating status of the modem. Limb changes are automatic, but
certain options can be accessed by pressing the à button. Note that when the modem is online, pressing
the à button shows the connect status, including the data speed, connection type, and compression
type.
LimbsTwigs
Automatic selection
MT5600BA/BL Series User Guide
Manual selection
15
Chapter 3 - Using the Front Panel
Basic Options Trunk
Use the Basic Options Trunk to configure the modem’s basic operating conditions. When entering a
number, use the áß and â buttons to scroll through a list of digits and characters. To go to the next position, press the à button. To back up or to exit without dialing, press the à button several times.
LimbsBranchesTwigs
Continued on next page
MT5600BA/BL Series User Guide
16
Basic Options Trunk, continued
LimbsBranchesTwigs
Continued from previous page
Chapter 3 - Using the Front Panel
MT5600BA/BL Series User Guide
17
Chapter 3 - Using the Front Panel
Advanced Options Trunk
Use the Advanced Options Trunk to configure RS-232, dial backup, and callback security options. When
entering a number or password, use the áß and â buttons to select a character or digit. To go to the
next position, press the à button. To backspace or to exit, press the à button several times.
LimbsBranchesTwigs
Continued on next page
MT5600BA/BL Series User Guide
18
Advanced Options Trunk, continued
LimbsBranchesTwigs
Continued from previous page
Chapter 3 - Using the Front Panel
MT5600BA/BL Series User Guide
19
Chapter 3 - Using the Front Panel
Remote Configuration Options Trunk
Use the Remote Configuration Options Trunk to enable or disable remote configuration on the modem,
and to change the password. When entering the password, use the áß and â buttons to scroll through
the alphabet. To go to the next character position, press the à button. To backspace or to exit, press the
à button several times.
LimbBranchesTwigs
Diagnostic Options Trunk
Use the Diagnostic Options Trunk to run loopback tests on the modem. When a test is in progress, the
TM indicator lights.
LimbBranchesTwigs
MT5600BA/BL Series User Guide
20
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