Multitech MR4800E Owner's Manual

MultiModemManager

MR4800E Rack Controller

Owner ’s Manual

MR4800E Rack Controller

Owner’s Manual

P/N 82042403, Revision D

This publication may not be reproduced, in whole or in part without prior expressed written
permission from Multi-Tech Systems reserved.

Copyright © 1996, by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof
and specifically disclaims any implied warranties of merchantability or fitness for any particular
purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to
make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc.
to notify any person or organization of such revisions or changes.

Revision Description
B Manual revised to include World Wide Web Browser

(09/30/96) interface information.
C Manual revised to include new commands and technical

(12/16/96) and editorial information.
D Manual revised to include new commands and technical

(9/15/97) and editorial information.

Trademarks

Multi-Tech, MultiModem, MultiModemII, MultiModemManager and the Multi-Tech logo are trademarks
of Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View , Minnesota 55112

[phone] or [phone]

U.S. Fax [phone]

Technical Support [phone]

BBS [phone] or [phone]

Fax Back [phone]

Internet Address: http://www.multitech.com

Contents

Chapter 1 - Introduction & Description

1.1 Introduction ..........................................................................................................................................6

1.2 Product Description .............................................................................................................................6

1.3 Features...............................................................................................................................................6

1.4 Specifications.......................................................................................................................................7

Chapter 2 - Hardware Installation & Quick Starts

2.1 Introduction ........................................................................................................................................10

2.2 Battery Warning .................................................................................................................................10

2.3 Hardware Installation Procedure........................................................................................................11

2.4 Ethernet Cabling ................................................................................................................................ 1 1

2.5 Serial Cabling .................................................................................................................................... 1 1

2.6 Quick Starts .......................................................................................................................................12

2.6.1 MR4800E Quick Start.........................................................................................................12

2.6.2 Supervisor Console Quick Start .........................................................................................12

2.7 Supervisor Console Configuration .....................................................................................................13

Chapter 3 - Hardware Operation

3.1 Introduction ........................................................................................................................................16

3.2 Security.................................................................................................................... ..........................16

3.3 File System ........................................................................................................................................16

3.3.1 Event Files..........................................................................................................................16

3.4 SNMP Interface .................................................................................................................................17

3.5 Command Line Interface....................................................................................................................17

3.6 T elnet Interface ..................................................................................................................................18

3.7 Web Browser Interface ......................................................................................................................18

3.7.1 Logging In...........................................................................................................................18

3.7.2 Getting Modem Information ................................................................................................18

3.7.3 Controlling Modems............................................................................................................18

3.7.4 Web Interface Limitations ...................................................................................................18

3.8 FTP Interface .....................................................................................................................................19

3.9 PPP Interface.....................................................................................................................................19

Chapter 4 - Commands

4.1 Parameter Descriptions .....................................................................................................................22

4.2 Commands Listed by Function ................................................................................................. .........23

4.3 Commands Listed by Security Level .................................................................................................26

4.4 Command Reference.........................................................................................................................28

4.5 Error Messages .................................................................................................................................52

Chapter 5 - Troubleshooting

5.1 Introduction ........................................................................................................................................56

5.2 LED Indicators ...................................................................................................................................56

5.3 Front Panel Indicators........................................................................................................................56

5.4 Ethernet Status LEDs ........................................................................................................................57

5.5 MR4800E Diagnostic Tests................................................................................................................57

iii

Chapter 6 - Service, Warranty, & Tech Support

6.1 Service...............................................................................................................................................60

6.2 Limited Warranty................................................................................................................................60

6.3 The Multi-Tech BBS ...........................................................................................................................61

6.4 On-Line Upgrade via Flash PEROM and FLASHPRO Software .......................................................62

Index

iv

MultiModemManager

Chapter 1 - Introduction & Description

MR4800E Owner’s Manual

1.1 Introduction

This manual is intended to provide the information needed for field installation of a Multi-Tech
MR4800E Rack Controller Module (henceforth, MR4800E) into a previously-installed and operational
CC4800 MultiModemManager rack. The CC4800 is shipped standard without an MR4800E; this
manual documents the installation of an optional MR4800E.

1.2 Product Description

The MR4800E contains the processor and memory for intelligent SNMP management of the modems
in the rack. The front panel contains an RJ45 connection for Ethernet UTP attachment to a TCP/IP
Ethernet network and a 9-pin serial connection for PPP attachment to a remote TCP/IP network. The
front panel provides 16 two-color LEDs for MR4800E card status and 4 Ethernet status LEDs.

The MR4800E Rack Controller Module front panel is shown below.

MultiModemManager

1.3 Features

The MR4800E is an optional part of the MultiModemManager system, Multi-Tech System’s high­density intelligent modem/rack facility with network management capability . When you have installed
the MultiModemManager hardware and software, you will gain centralized modem rack
management to control modems, continuously monitor connections, log the data, and report fault
events.

ETHERNET

Reset
Button

MR4800E

Figure 1-1. MR4800E Rack Controller Module front panel

Serial Port

Controller

6

1.4 Specifications

The MR4800E is designed to meet the following specifications:

• contains one Motorola MC68360 25 MHz microprocessor

• provides 8 MB of RAM for volatile storage

• provides 2 MB of flash RAM: 1 MB for program space and 1 MB for nonvolatile file system
space

• provides Ethernet 10Base-T connector which is an RJ-45 for LAN connection to a TCP/IP
Ethernet network

• provides EIA RS-232C connector for PPP connection to a TCP/IP Ethernet network

• provides one RS-232C configuration port out of the back of the rack

• 16 two-color LEDs for quick view of modem card status

• 4 Ethernet status LEDs

• Recessed reset button

• Dimensions: 1.75 x 4.2 x 15 inches (HxWxD)

4.2 x 11.5 x 37.4 cm (HxWxD)

Chapter 1 - Introduction & Description

• Weight:1.0 Lbs. (0.45 Kg.)

• Operating T emperature: 00 to 500 (320 to 1200 F)

• Power Requirements: 60 Hz, 600mA@5V

• Limited Warranty: Five years

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MR4800E Owner’s Manual

8

MultiModemManager

Chapter 2 - Hardware Installation & Quick Starts

MR4800E Owner’s Manual

2.1 Introduction

This chapter provides the information needed to install your MR4800E Rack Controller into a Model
CC4800 MultiModemManager Rack. This equipment should only be installed by properly qualified
service personnel.

The MR4800E is illustrated below ( shown with the factory defualt configuration settings),

Connector

To
back
panel
config/
debug
port

Ribbon connector

Figure 2-2. MR4800E Rack Controller Card

2.2 Battery Warning

CPU

Flash ROMs

U4 U5 U7 U6

Memory SIMMs

Test Jumper

Ethernet
connector

LEDs

Reset
Button

CAUTION

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type
recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.

The MR4800E Controller circuit board includes a battery that maintains the MR4800E’s setup
information when the MultiModemManager is turned off or disconnected from power . The battery can
maintain the setup information for approximately 10 years with no external power, and longer when
the MR4800E is turned on and operating normally . This battery is soldered onto the circuit board and
cannot be replaced by the user.

If, for some reason, the MR4800E’s battery should fail, please contact Multi-Tech Technical Support
at [phone] for replacement instructions.

10

Chapter 2 - Hardware Installation & Quick Starts

2.3 Hardware Installation Procedure

To install a MR4800E, perform the following steps.

Step Procedure

1. Unpack the MR4800E from its packaging and perform a visual inspection of the hardware. If
you are concerned about the condition of your MR4800E, call Technical Support.

2. Remove the blank controller panel or your MR4800 controller from the CC4800 rack. The
MR4800 and MR4800Es are hot-swappable.

3. Holding the MR4800E by its U-bolt and the bottom panel, place the MR4800E into the open
slot of the CC4800 rack. Make sure the side rails of the MR4800E mate properly with the
plastic guides of the CC4800.

4. Slide the MR4800E into the CC4800 rack until you feel the MR4800E connector contacts the
socket at the back of the CC4800 chassis.

5. Tighten the MR4800E retaining screw.

6. Turn the PS4800 power switch On (to the | position).

7. Observe the PS4800 "Outputs Good” LED. If not lit, refer to Chapter 5 of this manual. If lit,
proceed with MultiModemManager operation (Chapter 4 of MultiModemManager Owner’s
Manual).

Note: A self-test is run each time the MultiModem Manager is powered on. Refer to Chapter 5 of the

MultiModemManager Owner’s manual for more details on the power on self-test

.

2.4 Ethernet Cabling

The CC4800 rack front panel contains one female RJ-45 connector. This connector is used to
connect the MR4800E to an Ethernet network running TCP/IP. This connector must be connected to
the TCP/IP network that the management console (running the MultiModemManager software or
optionally , a third-party SNMP manager) is to be run on in order for the MR4800E to be configured.

2.5 Serial Cabling

If you wish to connect the CC4800 rack to the TCP/IP network using a serial link (i.e., via PPP or
SLIP) instead of using the Ethernet link, the 9-pin connector on the front panel of the MR4800E can
be used.

There is a 25 pin RS-232 port located behind the power supply on the back of the CC4800 rack that
is used for performing diagnostics and configuration.

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MR4800E Owner’s Manual

2.6 Quick Starts

2.6.1 MR4800E Quick Start

Follow the steps below to configure your MR4800E.

1. Power down your CC4800 rack.

2. Insert the MR4800E into your CC4800 rack.

3. Plug one end of the Ethernet cable in the Ethernet connector on the front of the MR4800E
and the other end in the Ethernet connector in the wall.

4. Run MultiExpress (or any data comm package) at 115,200 with no flow control. Connect the
COM Port associated with the data comm package to the RS-232 port on the back of the
CC4800 rack.

5. Turn the power on for the CC4800 rack and for the terminal. If the power is already on, press
the Reset Button on the MR4800E front panel with the end of a paper clip.

6. You should see a screen that says "Welcome to the MultiModemManager MR4800E" and a
DOS prompt.

7. At the userid prompt, type "supervisor"

8. At the password prompt, type "supervisor"

9. The message, "MultiModemManager MR4800E Environment setup" is displayed. You will be
prompted to enter the IP address of the MR4800E (i.e., IP address assigned to you by your
network administrator), default Trap IP address (i.e., IP address of the Supervisor), default
gateway IP address (i.e., IP address of the local router, if any), subnet mask, and community
strings.

10. You will be prompted to change the supervisor user id and password.

11

.

Reset the MR4800E by pressing the reset button on the front with a paper clip or power the
rack off and on.

Note: Do not hit a key to start manually. Allow the MR4800E to start automatically.

12. Every time after this, the MR4800E will start automatically when you power up the rack.

2.6.2 Supervisor Console Quick Start

1. On the supervisor console, install the MultiModemManager software (see
MultiModemManager Owner's Manual for more information).

2. Install the Newt TCP/IP package.

3. After the installation, run the MultiModemManager software.

4. Click on Setup | SNMP | Mode | Supervisor.

5. Click on the Yes button when you are asked if you are sure.

6. In the Modem Group window, click on the World icon.

7. Click on the Add button.

8. Type the IP address of the MR4800E (the same one you used in step 9 of the MR4800E
Quick Start).

9. Click on OK.

10. The IP will "turn green" indicating the supervisor console is able to communicate with the
remote MR4800E.

1 1. System configuration is done using the supervisor console as specified in Section 2.7.

12

Chapter 2 - Hardware Installation & Quick Starts

2.7 Supervisor Console Configuration

1. Set up security accounts by using the Security DB Editor (part of the MultiModemManager
software).

2. Set up configuration files using the Configuration Manager (part of the MultiModemManager
software).

3. FTP the database file(s), *.DB, and configuration files, (*.cfg), to the MR4800E.

4. Create modem groups (with the MultiModemManager software) for the IP depending on how
you want to use the modems.

5. Set modem inventory information for the modems.

6. Associate configuration files with the appropriate modems.

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MR4800E Owner’s Manual

14

MultiModemManager

Chapter 3 - Hardware Operation

MR4800E Owner’s Manual

3.1 Introduction

The operation of the MR4800E consists of observing the front panel indicators (refer to Chapter 5). If
the optional MultiModemManager software is installed, operation will include running the windows­based menu and command functions from a dedicated management console (refer to the
MultiModemManager’s Owner’s Manual).

3.2 Security

The MR4800E has a security system to prevent unauthorized system modification by Telnet, Web
browser, or FTP users who access the system via the TCP/IP network or the diagnostic serial port on
the back of the CC4800 rack. SNMP and MultiModemManager software security is done by the
selection of SNMP read and write community strings.

There are three levels of security , guest, operator, and supervisor. There are also default userids and
passwords for each level (see table below).

Supervisor Operator Guest

Security Level

Default User ID
Default Password

Once logged in you can change your user identification and password
USERID - Allows you to change your user identification
P ASSWD - Allows you the change your password

3.3 File System

The MR4800E utilizes a file system for storing configuration, security , and event information. There
are two drives on the system: A and B. The A drive is used for non-volatile information such as
configuration and security database files, and is about 1 MB in size. The B drive is for volatile
information such as event files and is about 6.5 MB in size. Each drive has an MMM directory on it.
A:\MMM stores all the configuration information for the system. B:\MMM\MR.LOG contains all of the
event files for the system. The file system can be accessed either through the command line
interface or by using FTP.

Can perform Can perform Can only
all management non-destructive view information
commands management

commands
supervisor operator guest
supervisor operator guest

3.3.1 Event Files

One file for each hour is started in the format of: MMDDHHYY.HR, where MM is the month, DD is the
day, HH is the hour, and YY is the last two digits of the year. When the drive fills up, the oldest .HR
file is deleted. The number of events your MR4800E will hold depends on the number of calls you
receive in a day. Event files can be FTPed off the MR4800E and analyzed using the Stastical
Analyzer which is part of the MultiModemManager software.

16

3.4 SNMP Interface

The MR4800E can be controlled/monitored using SNMP through the MultiModemManager or a third
party SNMP manager .

To receive traps from the MR4800E, the SNMP manager should login using the entry in the system
table. In that entry , do a set of "login PUBLIC". When you are done monitoring the MR4800E, do a
set of the same variable with "logout". This will stop traps being sent to your station.
MultiModemManager does this automatically .

3.5 Command Line Interface

The MR4800E provides a complete command line interface so that you can do most of your
management functions through either the MR4800E diagnostic serial connector or (more likely) by
using Telnet. When first setting up your MR4800E you must use the MR4800E diagnostic serial
connector to set up the system's TCP/IP information (such as it's IP address, Default Gateway IP
address, etc., as specified in the MR4800E Quick Start in Chapter 2).

When you first come up, either in Telnet or by using the serial port, you will be prompted for a user id
and password. Enter in the correct user id and password for the desired security level (see above for
a description of the security levels). Once logged in, the screen should show the following
information.

Chapter 3 - Hardware Operation

[0] A:\ #

Welcome to MultiModemManager MR4800E

version E-1.02 (OCT 24 1996 18:06:37) 10/29/1996 3:14pm

Press any key to start system manually...starting............done

Username: supervisor

Password *********

The command line prompt is the current directory followed by a '#' character. There are two drives
formatted on the MR4800E, A and B, and you can switch between them by using the CD command or
by typing A: or B:. A standard set of DOS and UNIX file system commands are available, albeit in
limited fashion (no wildcards are supported, etc.). See Chapter 4 for the command reference to see
how each of the commands are supported.

There are commands that allow you to monitor activity on the modems in the rack. The commands
GETMODEMS, GETCALLS, and GETFAULTS allow you to see the current state of the modems, the
connection history of the modems and the history of faults on the modems, respectively .

Information that is displayed which goes beyond the size of the screen, will be output a page at a
time using a "--MORE--" prompt. When you get this prompt, you have the option of quitting the list by
typing "Q" or continuing the list by typing anything else.

There are commands that allow you to change the current state of the modems. With the commands
OOSSET, OOSCLEAR, RESET, CONFIG, you can set modems in or out of service; reset them or
configure them, respectively .

LOGOUT should be used when you are done using the command line interface so that the MR4800E
is left in a secure state.

See Chapter 4 for a complete list of the commands that are available for use.

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MR4800E Owner’s Manual

3.6 Telnet Interface

Telnet is an Internet standard protocol that allows the remote login between two systems connected
to a TCP/IP network (such as the Internet). The MR4800E can be managed remotely by using Telnet.
Telnet will give the user access to all management functions through the command line interface.

There is an inactivity timer associated with the Telnet session. If there is no activity for 10 minutes,
then the Telnet session will close.

3.7 Web Browser Interface

The MR4800E can be monitored/controlled from a Web browser such as Netscape Navigator version

2.0 or later or Microsoft Internet Explorer version 3.0 or later.
There are two main interfaces available: a HTML framed interface (where the browser screen is split

into Frames holding different information ) and a Non-Framed interface. To get to the framed interface
type in the following URL in your browser’s URL entry line and hit enter.

http://1 11.222.333.444/mmm/main.html

For the Non-Framed interface, use the following URL:

http://1 11.222.333.444/mmm/standard.html

where 1 11.222.333.444 is your card’s IP address.

3.7.1 Logging In

Whenever you access the MR4800E for first time during a browser session (since the browser
program was run), you will be prompted for a user ID and password. You must login as someone of
operator level of security or higher to get access to the Web interface.

Once logged in both interfaces present the users with a list of available views (Framed or Standard),
a list of operations, and a list of information views. These are all available via HTML hot-links.

3.7.2 Getting Modem Information

In each interface the same information is available in table format. There are tables of information
about modems, calls on modems, modem faults and system faults, and system version. In the
framed version these tables appear in each of the frames, in the non-framed version each of the
tables appear on a separate HTML page.

3.7.3 Controlling Modems

In each interface, the user can also reset modems, set in/out-of service modems, and configure
modems. When the user selects the hot-link for that operation, they are presented with a form where
they enter (in list format - e.g., 1A:3C,15B) which modems are to have the desired operation
performed on them. After entering this list, the operation is performed when the user selects the
“action” button (e.g., Config if the user is configuring modems).

3.7.4 Web Interface Limitations

The Web interface does not provide the full management interface at this point (full management is
provide either through our MultiModemManager software, or through the use of a 3rd Party SNMP
manager). Once the system is set up though, most management can be done using the Web
Browser interface.

18

Chapter 3 - Hardware Operation

3.8 FTP Interface

FTP (File T ransfer Protocol) is an Internet standard protocol that allows the transfer of files between
two systems connected to a TCP/IP network (such as the Internet). The MR4800E acts as an FTP
server so that FTP clients can send/receive files from it.

FTP is necessary so that you can transfer configuration files (*.cfg) to/from your system. If you plan
to use MultiModemManager security you will need to transfer security files (*.db) to/from your
system. If you wish to analyze event information, you will need to transfer event files (*.hr) from the
MR4800E to your system where you can run the Statistical Analyzer on them.

Note: When logging in, you must use the Supervisor user name and password.

3.9 PPP Interface

PPP (Point-to-Point Protocol) is an Internet standard protocol that allows TCP/IP connections over a
serial data link. The 9-pin serial connector on the front of the MR4800E is for a PPP connection to
the MR4800E.

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MR4800E Owner’s Manual

20