Multitech MA6, MiniArray III MA6 Quick Start Manual

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Model MA6

Single Processor

Data and Fax

Communications Server

Quick Start Guide

MiniArray III Model MA6 Communications Server

Quick Start Guide

82067052, Revision C

This publication may not be reproduced, in whole or in part, without prior expressed written
permission from Multi-Tech Systems, Inc. All rights reserved.

Copyright © 2000, by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof
and specifically disclaims any implied warranties of merchantability or fitness for any particular
purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to
make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc.
to notify any person or organization of such revisions or changes.

Record of Revisions

RevisionDescription

A Manual released. All pages at revision A.

(10/30/98)

B Add appendices on Workstation Redirectors and RADIUS. Revise RASExpress

info (1/14/2000)

C Update phone info; remove info on BBS and FAX-back (11/06/00).

Patents

This product is covered by one or more of the following U.S. Patent Numbers: 5.301.274; 5.309.562;

5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.

TrademarksTrademarks of Multi-Tech Systems, Inc. are as follows: MiniArray, RASExpress,
MultiExpressFax, and the Multi-Tech logo. CompuServe is a trademark of CompuServe, Inc.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

[phone] or [phone]

Fax [phone]

Tech Support [phone]

Internet Address: http://www.multitech.com

2 MA6

Contents

1 System Overview

Introduction .................................................................................................................................................6

Product Overview........................................................................................................................................ 6

RASExpress & Auxiliary Software ........................................................................................................6

Documentation Set Overview......................................................................................................................8

Configurations ............................................................................................................................................. 8

T echnical Specifications..............................................................................................................................9

2 Installing Your MiniArray III Model MA6

Introduction ...............................................................................................................................................12

Unpacking ................................................................................................................................................. 12

Safety Warnings: AC Power, Lithium Battery, Laser Caution,....................................................................12

Telecom Warnings ..............................................................................................................................13

Rack Mounting ..........................................................................................................................................13

Cable Connections....................................................................................................................................13

Powering Up ............................................................................................................................................. 16

3 Getting Started with RASExpress

Quick Start with RASExpress.................................................................................................................... 18

4 Hardware Removal and Replacement

Introduction ...............................................................................................................................................24

Disconnecting Cables & Removing from Enclosure ..................................................................................24

Card Cage Removal/Replacement............................................................................................................25

Board Removal/Replacement ................................................................................................................... 27

Hard Disk Removal/Replacement .............................................................................................................29

Floppy Disk Removal/Replacement ..........................................................................................................29

CDROM Removal/Replacement ............................................................................................................... 30

Power Supply Removal/Replacement .......................................................................................................30

5 T roubleshooting 34
6 Service, Warranty, and Technical Support

Introduction ...............................................................................................................................................38

Limited Warranty....................................................................................................................................... 38

Warranty Addendum for Service on North American Products..................................................................38

Warranty Addendum for Service on International Products .......................................................................39

Out of Warranty Repair Costs ...................................................................................................................39

Tech Support.............................................................................................................................................39

About the Internet...................................................................................................................................... 40

Appendices

Appendix A—Back Panel Connector Pinouts............................................................................................42

Appendix B—Regulatory Information ........................................................................................................48

Appendix C—Workstation Redirectors -- MCSIWSN & WINMCSI ............................................................55

Appendix D—RADIUS Authentication & User Profile Software .................................................................63

Appendix E—MultiManager Software........................................................................................................ 67

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4 MA6

1 System Overview

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Introduction

The MiniArray

III

dedicated turnkey operation as a LAN-based communications, remote access, or fax server.
The MiniArray

III

is a general purpose, turnkey communications server that easily interfaces to

any existing Novell, Windows NT or IP network.

Product Overview

The MiniArray
includes a built-in hard drive, 3.5" floppy drive, and also contains a slot for a CD-ROM drive.
The heart of the MA6 is MultiTech's high-powered Pentium-based single-board computer
(SBC) with up to 200 MHz of processing power. The MA6 has five expansion slots, four that
meet the ISA standard, and one that accommodates either ISA or PCI devices. A user
configurable card cage allows for up to 32 enhanced V.34 (33.6 bps) internal modems or up
to 32 high speed serial ports.

The MiniArray
software installed. Two MiniArray
RASExpress software and internal modems, and the other has RASExpress software and
serial ports for external communications devices. Both have a default configuration that
allows them to boot up as remote-access servers (RAS).

III

Model MA6 is a ruggedized, highly expandable 19" rack mount device that

III

is shipped with RASExpress remote access server and MultiManager

™ is a single-segment rack mountable solution that's customized for

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Figure 1-1. MiniArray

III

Model 6 versions are shipped; one is equipped with

III

RASExpress and Auxiliary Software

The MiniArray
package that enables network managers to configure and manage remote servers via web browsers,
through Telnet over an IP network, and via a GUI manager over both IP and IPX networks. Through a
special software package bundled with the MiniArray
standard RADIUS authentication functionality (which resides on a separate PC).

RADIUS authentication software (Remote Authentication Dial-In User Service) handles
authentication and profile information about network users and ensures security against unauthorized
server access. Built-in R log protocol support permits remote log-in to all hosts on the network.
RASExpress can facilitate remote software upgrades via standard TFTP protocol.

The MiniArray
assignments on the network.

III

's factory-installed RASExpress software is an advanced remote-access software

III

s workstation re-director programs (WINMCSI and MCSIWSN) control modem port

III

, RASExpress can also be interfaced to

6 MA6

et

Terminals

Ethernet Concentrator

Ethernet 10BASET Concentrator

Model EN516TP/CA Active Hub for UTP Networks

12345678 910111213141516

Printer

Print
Server

File
Server

MultiExpresFAX

Server

SBC

NIC

Network
Interface
Card

Single Processor Data and Fax
Communications Server

rocessor

gle P
in
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ax

F

nd

Data a

s Server

ication

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ISIHI cards

ISIHI

ISIHI

Figure 1-2. Typical RASExpress Application

Additional noteworthy features of RASExpress include include:

• Support for DHCP, a time saving feature that dynamically allocates IP addresses instead of requiring
network managers to allocate them manually

• Built-in SNMP agent enables third-party SNMP manager to administer the box

• Support of IP and IPX header compression and IP VJC header compression for increased performance

• Call back support for Windows 95 client

• Remote Access Security on a per use basis for accessing IP only, IPX only, or both IP and IPX

• Keyboard or mouse operation

• Standard or User-defineable cover page

• Built-in web, telnet, and FTP access

Other noteworthy features include:

• A DOS client that supports one local phone book with 500 groups and 4,000 recipients.

• A WindowsTM client that supports unlimited phone books with 1,000 groups and 1,000 recipients.

• DOS user interface with Pop-up menus, context-sensitive Help, and hot-key TSR activation.

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Documentation Set Overview

The MiniArray
hardware and software manuals on CD-ROM. Updates are available from the Multi-Tech
web site and FTP site.

Manual Set

Please refer to the list below for the individual titles included in your MiniArray
documentation set.

System Overview
Single Board Computer - Models MSB133Px, MSB166Px, and MSB200Px
PCI Ethernet Network Interface Card (10/100 Mb)
Intelligent Serial Interface Card with Integrated Data/Fax Modems - Model ISI3334
Intelligent Serial Interface (ISI) - Model ISI4608PC
RASExpress User Guide

Configurations

The Multi-Tech MiniArray
option of installing additional upgrades that can offer up to 32 modems in each MiniArray
as well as a number of application software packages.

III

documentation set consists of this Quick Start Guide and a complete set of

III

III

can be configured in a number of ways. Your reseller has the

III

,

Technical Specifications

The MiniArray

Chassis

• 6-slot PCI/ISA backplane

• SBC

• PCI Ethernet Network Interface Card (10/100 Mb)

• One half-height 1.44Mb 3½-inch floppy disk drive

• One half-height 500 plus megabyte hard disk drive

• One power supply

• Power on/off switch on front panel with built in Power LED.

• Full security locking

• Intelligent Serial Interface (ISI3334 or ISI4608) optional

Power Supply

AC Input

• Power Requirement: 100-120/220-240V; 3A

• Frequency: 50-60 Hz

• Efficiency:>65% @ full load, nominal line

III

conforms to the following technical specifications.

8 MA6

DC Output

• Output: +5 @ 18A

• Inrush Current<50A peak @ 115VAC, cold start at 25o C

• Line Regulation:+/- 5% at full load for +/-5V, +/-12V, +/-10% for -12V

• Hold Time:20ms at full load @ 115VAC

Dimensions

• Height:5.25 inches

• Width: 19 inches

• Depth: 17 inches

• Weight: 31 lbs. (14kg)

Environmental

• Temperature:0-40o C

• Humidity: 10-90% RH Non Condensing

• Fan Rating: 25 cfm

+12 @ 6A

-5 @ 0.3A

-12 @ 0.8A

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10 MA6

2 Installing Your MiniArray III

Model MA6

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Introduction

This chapter explains how to set up and cable the MiniArray

This product, as received by the end-user, is ready to be connected to the end-user's
Ethernet concentrator and is preconfigured to operate as a communication server once your
modem connections are made, VGA monitor and keyboard are linked up, the system booted,
and some basic information entered. To connect the cables to the SBC, NIC, or ISI board,
refer to the "Cable Connections" section of this chapter.

Unpacking

Check the items on the MiniArray
options and accessories. Unpack and inspect the cabinet for visible shipping damage. If
damage is observed, do not power-on the unit; contact Multi-Tech's Tech Support for advice.
If no damage is observed, place the MiniArray

Safety Warning AC Power

Locate the AC outlet near the communication equipment. The AC power cord is your main
AC disconnecting device and must be easily accessible at all times. For your safety, the
power cord provided with your system has a grounded plug. Always use the power cord with
a properly grounded wall outlet, to avoid the risk of electrical shock.

Lithium Battery Caution

III

.

III

shipping list to ensure that you have received the correct

III

in its final location.

A lithium battery on the product provides backup power for the devices timekeeping
capability. The battery has an estimated life expectancy of ten years.

When the battery starts to weaken, the date and time may be incorrect. If the battery fails,
the unit must be sent back to Multi-Tech systems for battery replacement.

Warning: There is danger of explosion if the battery is incorrectly replaced.

Laser Safety Caution

Class 1 LED Product.

The CD-ROM drive contains a laser system and is classified as a “ Class 1 Laser Product”
under a U.S. Department of Health and Human Services (DHHS) Radiation Performance
standard according to the Radiation Control for Health and Safety Act of 1968.

Should the unit ever require maintenance, contact an authorized repair location.

12 MA6

Safety Warnings Telecom

1. Never install telephone wiring during a lighting storm.

2. Never install telephone jacks in wet locations unless the jack is specifically designed
for wet locations.

3. This product is to be used with UL and cUL listed computers.

4. Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an electrical storm.
There may be a remote risk of electrical shock from lightning.

7. Do not use the telephone to report a gas leak in the vicinity of the leak.

8. To reduce the risk of fire, use only No. 26 AWG or larger Telecommunication line

Cord.

Rack Mounting

In order to prevent injury or damage to the unit, it is recommended that

The MiniArray

III

is designed to mount in a standard 19-inch rack enclosure. Four (4) rack
enclosure mounting screws are provided in your MiniArray
the unit securely to the rack enclosure.

In order to maintain proper operating temperatures, there is a one-inch clearance requirement for

the back of the unit. If mounted in a rack enclosure or as a desktop unit, there

must be a minimum of one inch between the back of the MiniArray

Cable Connections

The cabling required for the MiniArray
or in the case of integrated multiport ISI/Modem, plugging the RJ11 cables into the multiport
ISI/Modem modular receptacles; and a NIC connection to the network. The SBC board has
cable connectors for adding a monitor and keyboard. Cable connectors and boards are
shown in Figure 2-1.

Caution

two people mount the MiniArray

III

in the rack enclosure

III

kit. Use these screws to mount

Note

any wall or barrier, and the front of the MiniArray

and any wall or barrier.

III

involves connecting the ISI board(s) to the modems;

III

III

and

MA6

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Cover Mounting
Screws

ISI Boards

Cover

Power Supply

SBC Board Cabling

The SBC board is located in the MiniArray
may involve connection to three back panel connectors (see Figure 2-2). The back panel
connectors are:

• Video connector

• COM 1 connector

• Keyboard connector

120

SBC Board

Figure 2-1. Back Panel Connectors

III

as shown in Figure 2-1. The SBC board cabling

NIC Board

COM 2
(DB15)

•

[( )]

Printer Port
(DB25)

SBC Board

120

Hardware
Reset Switch
WPDT SW1

•

[( )]

6-Pin Circular Jack
(To External Keyboard)

•

[( )]

DB9 (male) Connector
(to COM 1 Serial Port)

15-Pin Video
Connector
(to External
Display Monitor)

Fig. 2-2. SBC Board Connections

The right connector on the SBC board connects the video cable to a monitor. The left round
connector is for the keyboard. The middle connector is COM 1. The SBC connector pinouts
are shown and defined in Appendix A.

Note

Any cables connected to the MiniArray

be shielded to reduce interference

III

should

14 MA6

ISI Board Cabling

Each ISI3334/8 board takes up one physical slot in the MiniArray

III

. Depending on your
configuration, you may have a total of up to four (4) cards (see figure 2-1). Attach the RJ11
line cords to the RJ11 line connectors on the ISI card(s) at the back of your MiniArray

III

, as

shown in Figure 2-3.

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•

[( )]

ISI3334/8 Board

RJ11 Line Jacks

Fig. 2-3. ISI Board Connectors

Note

Any cables connected to the MiniArray

be shielded to reduce interference.

III

should

NIC Cabling

The EN-series EtherNet NIC is located as shown in Figure 2-4. The NIC connectors are of
theUTP (RJ45 connector) type.

100M

LINK

ACT

120

100M

ACT

Network
Interface
Card

RJ-45 UTP
Connector

Fig. 2-4. NIC Board Connector

Connect the appropriate network cable to the NIC in the MiniArray
connectors are shown and defined in Appendix A.

LINK

III

. The various NIC

MA6

Note

Any cables connected to the MiniArray

be shielded to reduce interference.

III

should

15

Powering Up

Note: This is plugable equipment; the socket outlet must be installed near the equipment and
must be easily accessible.

Make sure that the voltage selector on the power supply is set to the proper voltage prior to
connecting this equipment to the main power. If the voltage selector needs to be changed,
an ordinary pencil can be used to change the switch to the position which best correlates with
the known input voltage. If the voltage selector is in the "115" position, input voltages from
100-120VAC may be applied to the equipment. If the voltage selector is in the "230" position,
input voltages from 200-240 VAC may be applied to the equipment.

Connect the power cord supplied with the MiniArray

III

to the power cord connector on the
back of the cabinet and to an AC outlet. Press the power switch on the front of the cabinet to
the ON position. The power switch contains an LED which should light when power is
applied.

120

•

[( )]

Power Supply

Monitor Power
Outlet

120

Power Cord
Input

Voltage Selector

16 MA6

Fig. 2-5. Power Supply Connectors

3 Getting Started with

RASExpress

MA6

17

Quick Start with RASExpress

MultiTech Systems has pre-installed RAS Server software on your MiniArray
configuration as simple as possible. For your convenience, a copy of the RASExpress Installation disk
is on the CD-ROM shipped with the MiniArray
into operation as a RAS Server.

What you need to start

• The MiniArray

• A dumb terminal or an auxiliary PC (other than the MiniArray
terminal mode

• A shielded RS-232C serial cable with a female DB-9 connector on one end and a
connector to match the serial port of the terminal or auxiliary PC on the other end.

• An IP Address assigned to the MiniArray

• An IP Subnet Mask assigned to the MiniArray

• Optional: a client PC connected to the MiniArray
a browser, or MultiManager

Accessing RASExpress

To configure the MiniArray
PC to the MiniArray
IP Address and IP Subnet Mask into the MiniArray
have been entered into the MiniArray

III

to make

III

. Complete this procedure to put your MiniArray

III

Server

III

itself) that can operate in

III

server

III

server

III

’s network and equipped with Telnet,

III

III

as a RASExpress server, you must first connect a terminal or auxiliary

s serial port. Then you must enable IP Remote Access and then program the

III

III

, you can either:

. After the IP Address and IP Subnet Mask

III

(a) continue using the terminal or auxiliary PC to program other network settings into
the MiniArray
(b) re-boot the MiniArray

III

, or

III

and then continue programming the MiniArray
settings from a client PC connected to the LAN in which the MiniArray
server.
Do this using Telnet, or a browser, or MultiManager.

The steps for both methods are presented below.

Method A. Do All Configuration using Terminal or Auxiliary PC

A1. Be sure that the MiniArray

A2. Using the provided RS-232C serial cable, connect a terminal (or an auxiliary PC) to the

MiniArray

III

s serial port.

III

is connected to the LAN. Turn off the power for the MiniArray

III

’s network

III

is the RAS

III

.

18 MA6

SBC

Backplane

120

6-Pin Circular Jack
(To External Keyboard)

COM 1

DB9 male

15-Pin Video
Connector
(to External
Display Monitor)

Connect RS-232C
Serial Cable (female end)
here

RS-

232C

Cable

Dumb Terminal

or

Auxiliary PC

Figure 3-1: Serial port on the MiniArray

A3. Power up the MiniArray

III

. The RASExpress Server Screen will appear.

III

Note: The server takes a few moments to load the RASExpress software and to

initialize the modems after it is turned on. Observe RAS software processing and

displaying .

A4. Turn on the terminal (or auxiliary PC) and press Enter.

A5. Select Quick Configuration of Server.

A6. Enable IP Remote Access.

Note: Error messages will appear and will indicate that the remote addresses of the

WAN ports are not on the same subnet. This is normal for the initial setup. Ignore

these messages.

A7. Type the IP Address for the CommPlete RASExpress server.

A8. Type the IP Subnet Mask.

A9. In the IP Default Route field, enter the router address for the LANs file server.

A10. If you want the RASExpress server to use IP Routing Information Protocol (RIP-2) for for IP

routing, enable IP RIP.

A11. If you have enabled IP-RIP, you may enable IP Auto Learn Default Gateway. When

enabled, the RASExpress server will learn the correct default gateway if it was configured
incorrectly or if the configured gateway goes down and a different router starts acting as a default
router.

A12. In the Primary Name Server field and the Secondary Name Server fields,

type 000.000.000.000
unless you have made other arrangements.

A13. In the IP Frame Type field, select the frame type that fits your LAN, either TYPE_II

(the default value), or SNAP (Sub-Network Access Protocol).

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A14. If you set the Remote Client IP Address field to the value Configure Per

Port, follow these steps when this this present Quick Configuration procedure is done:

i. From the terminal main menu, select Configuration of server
ii. Select Communication Setup.
iii. Select ISI Setup.
iv. Delete all ISI cards before saving and rebooting the server.
These steps correct the initial subnet error the next time the server loads.

If you set the Remote Client IP Address to any of these values (Use DHCP, or Use

Address, Use Radius), go to step A15.

A15. When the above steps are complete, press Esc and save the changes to disk. You will be asked

to re-boot the server.

A16. Type Y and press Enter. The connection closes while the RASExpress server re-boots. A new

menu appears after the MiniArray

III

has re-booted.

A17. To complete the configuration of the RASExpress server, select Configuration of server from

the main menu. For detailed information about the menu options, see Chapter 3 of the
RASExpress manual.

Method B. Start Configuration with Terminal, Finish Configuration on Client PC

To enable remote configuration of the RASExpress server, you must first configure the servers IP
settings, including the servers IP address. To do this, you must connect a terminal (or auxiliary PC)
to the servers serial port. After IP is configured and working, you can complete the server
configuration remotely through Telnet, through a browser, or through MultiManager on a client PC
connected to the LAN.

B1. Be sure that the MiniArray

B2. Using the provided RS-232C serial cable, connect a terminal to the RASExpress servers

configuration port.

III

is connected to the LAN. Turn off the power for the MiniArray

III

.

20 MA6

SBC

Backplane

6-Pin Circular Jack
(To External Keyboard)

120

COM 1

DB9 male

15-Pin Video
Connector
(to External
Display Monitor)

Connect RS-232C
Serial Cable (female end)
here

RS-

232C

Cable

Dumb Terminal

or

Auxiliary PC

Figure 3-2: Serial port on the MiniArray

B3. Power up the MiniArray

III

. The RASExpress Server Screen will appear.

III

Note: The server takes a few moments to load the RASExpress software and to

initialize the modems after it si turned on.Observe RAS software processing and

displaying .

B4. Turn on the terminal (or auxiliary PC) and press Enter.

B5. Select Quick Configuration of Server.

B6. Enable IP Remote Access.

Note: Error messages will appear and will indicate that the remote addresses of the

WAN ports are not on the same subnet. This is normal for the initial setup. Ignore

these messages.

B7. Type the IP Address for the MiniArray

III

RASExpress server.

B8. Type the IP Subnet Mask.

B9. Re-boot the MiniArray

III

.

B10. Using Telnet for access requires that a TCP/IP protocol stack be loaded on the client PC. Telnet

access is possible both by dialing in through the RASExpress server and, more commonly ,
through the LAN or Internet.

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