Multitech ISI9234HPCIE User Manual

®

MultiModem

ISI9234HPCIE Server Card User Guide

ISI

MULTIMODEM® ISI SERVER CARD USER GUIDE

MultiModem®ISI Server Card User Guide

Model: ISI9234HPCIE

Part Number: S000581, Version 1.1.3

Copyright

This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of
Multi-Tech Systems, Inc. All rights reserved. Copyright © 2014 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non­infringement.

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are registered trademarks of Multi-Tech Systems, Inc. Windows is a registered trademark of Microsoft in
the U.S. and other countries. All other products and technologies are the trademarks or registered trademarks of their respective holders.

Patents

This device covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534;
5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586;
5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D353,598; 5,355,365;
5,309,562; 5,301,274; 7082106;7082141;7092406. Other Patents Pending.

Legal Notices

The Multi-Tech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with
applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or
death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life
preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or
missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted
Applications is at the user’s sole risk and liability.

MULTI-TECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE
UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTI-TECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR
COMMUNICATIONS NETWORK. MULTI-TECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES,
COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR
COMMUNICATIONS NETWORK USING THE PRODUCTS.

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.

Support

Business Hours: M-F, 8am to 5pm CT

Country By Email By Phone

Europe, Middle East, Africa: [e-mail] +(44) 118 959 7774

U.S., Canada, all others: [e-mail] [phone] or [phone]

Warranty

To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive, Mounds View, MN 55112

Phone: [phone] or [phone]

Fax [phone]

2 MultiModem®ISI ISI9234HPCIE Server Card User Guide

CONTENTS

Contents

Product Overview .................................................................................................................................................... 5

Product Overview.......................................................................................................................................................... 5

ISI Server Cards ........................................................................................................................................................... 5

ISI Modems ................................................................................................................................................................. 5

AT Commands ............................................................................................................................................................. 5

Documentation ........................................................................................................................................................... 6

Specifications ................................................................................................................................................................ 7

Dimensions.................................................................................................................................................................... 8

Dimensions with Standard Bracket............................................................................................................................. 8

Dimensions with Low Profile Bracket ......................................................................................................................... 9

Power Measurements................................................................................................................................................... 9

Safety Notices........................................................................................................................................................ 10

Analog Telecom Safety Warnings .............................................................................................................................. 10

Avertissement de sécurité télé com analogique ........................................................................................................ 10

Installing Hardware................................................................................................................................................ 11

Changing Mounting Brackets ...................................................................................................................................... 11

Installing Hardware ..................................................................................................................................................... 13

Cable Diagrams ......................................................................................................................................................... 15

Installing on Windows ........................................................................................................................................... 16

Downloading Windows Drivers................................................................................................................................... 16

Using the Windows Installer ....................................................................................................................................... 16

Troubleshooting a Windows Installation .................................................................................................................... 16

Installations Did Not Install Four COM Ports or Modems ........................................................................................ 16

In the Device Manager, COM Port Numbers Do Not Match Hardware COM Ports ................................................ 16

The installdrvs.cmd File Does Not work on XP or 2003 ........................................................................................... 17

Installing on Linux .................................................................................................................................................. 18

Installing on Linux Kernel 3.5 and Higher ................................................................................................................... 18

Installing Drivers on Linux Kernel 2.6.x....................................................................................................................... 18

Configuring Modems for Your Country................................................................................................................... 20

Installing the Global Wizard ........................................................................................................................................ 20

Using the Global Wizard ............................................................................................................................................. 20

Using AT Commands to Set Country........................................................................................................................... 21

Regulatory Information.......................................................................................................................................... 22

47 CFR Part 68 Telecom .............................................................................................................................................. 22

47 CFR Part 15 Regulation Class B Devices ................................................................................................................. 23

EMC, Safety, and R&TTE Directive Compliance ......................................................................................................... 23

MultiModem®ISI ISI9234HPCIE Server Card User Guide 3

CONTENTS

Environmental Information.................................................................................................................................... 24

Waste Electrical and Electronic Equipment Statement .............................................................................................. 24

WEEE Directive.......................................................................................................................................................... 24

Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 24

REACH Statement ....................................................................................................................................................... 25

Registration of Substances ........................................................................................................................................ 25

Substances of Very High Concern (SVHC) ................................................................................................................ 25

Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 26

Information on HS/TS Substances According to Chinese Standards ......................................................................... 27

Information on HS/TS Substances According to Chinese Standards (in Chinese) ...................................................... 28

4 MultiModem®ISI ISI9234HPCIE Server Card User Guide

PRODUCT OVERVIEW

Product Overview

Product Overview

The MultiModem ISI server cards and modems provide four built-in V.92/56K modems on an industry-standard PCI
Express x1 architecture for analog dial-up or dedicated fax servers. It also offers V.34/33.6K Super G3 fax and Error
Correction Mode to reduce fax transmission time.

ISI Server Cards

The ISI9234HPCIE is a server modem expansion card that uses the PCI Express x1 architecture with four V.92
data/Super G3 fax modems. It allows you to add modems to communication servers and async host that have 32­bit PCI bus architecture.

The ISI9234HPCIE has one RJ-45 connector that fans out to four RJ-11 connectors, one for each modem. The half
size card supports a high-speed interface up to 230 Kbps.

ISI Modems

ISI modems are compatible with the ITU-T V.92 protocol. They operate with downstream transmission speeds up
to 56 Kbps and upstream speeds up to 48 Kbps when connected to a V.92-compatible Internet service. The V.92
protocol sends data downstream at these speeds because data on the phone network is converted from digital to
analog only once before it reaches your modem.

Transmissions upstream and between client modems are limited to 33.6 Kbps. Downstream transmissions that are
converted more than once are also limited to 33.6 Kbps.

When calling an ISI modem with another V.92 modem over an analog phone line, the maximum speed is 33.6
Kbps. V.90 and V.92 connections are not possible when an analog line calls another analog line. When an ISI
modem connects an analog line to a digital line, the higher V.90/V.92 speeds are not available. If dialing a digital
line that supports V.90/V.92, the ISI modems can achieve the higher V.90/V.92 speeds.

Note: Line impairments, public phone infrastructure, and other external technological factors may prevent

connections from reaching the maximum 56 Kbps speed.

AT Commands

Use AT Commands to configure your ISI modems. In standard mode, store up to three command lines or phone
numbers of up to 40 characters each in nonvolatile memory. Modems can be set to support pulse and tone dialing
and can detect AT&T calling card tone. You can also configure for call progress detection, DTR dialing, remote
configuration, callback security, and limited TAM functions.

MultiModem®ISI ISI9234HPCIE Server Card User Guide 5

PRODUCT OVERVIEW

Documentation

Download documentation from www.multitech.com/setup/product.go.

MultiModem ISI ISI9234HPCIE User Guide This document. Provides specifications, safety and

regulatory information, installation, and configuration
information (part number S000581).

MultiModem and SocketModem MT9234 AT Provides AT commands for configuring your device (part
Command Reference Guide number S000434).

Fax Overview Developer Guide Describes fax protocols, formats, compression, and

transmission (part number S0000265).

Fax Enhancements Describes V.34 Fax/Real-Time Fax Compression Conversion

V.92 modems (part number S0000279).

Fax Developer's Guide (Classes 1 and 1.0) Provides information and commands for using Fax Service

Class 1 and Class 1.0 (part number S0000262).

Fax Developer's Guide (Classes 2 and 2.0/2.1) Provides information and commands for using Fax Service

Class 2 and Class 2.0/2.1 (part number S0000239).

6 MultiModem®ISI ISI9234HPCIE Server Card User Guide

Specifications

Category Description

General

Bus Type PCI Express form factor 1x, PCIe 1.0 compatible.

Interrupt Request One IRQ per card (can be shared)

Speed

Baud Rates 300 bps to 230 Kbps per port

Physical Description

Weight 0.45 lbs. (200 g)

Dimensions See the topic, Dimensions.

Connectors and Cables

Connectors One RJ-45 jack

Cables One RJ-45 4-port fan-out cable

PRODUCT OVERVIEW

Environment

Operating Temperature 23° to 140° F (-5° to 60° C)

Power Requirements

Input Voltage 3.3V from PCIe interface

Certifications and Compliance

EMC Compliance FCC Part 15 Class B

EN55022 Class B

EN55024

Safety Compliance UL/cUL 60950-1 2nd Ed

IEC60950-1 2nd Ed am.1

Telecom Compliance 47CFR Part 68, CS03, TBR21

1

MultiModem®ISI ISI9234HPCIE Server Card User Guide 7

PRODUCT OVERVIEW

Dimensions

Dimensions with Standard Bracket

8 MultiModem®ISI ISI9234HPCIE Server Card User Guide

Dimensions with Low Profile Bracket

PRODUCT OVERVIEW

Power Measurements

Sleep Typical Maximum Peak Total Inrush Total Inrush

Charge Charge
measured in Duration
Millicoulombs during
(mC) Powerup

3.3 volts

Current (AMPS) 0.402 0.541 0.550 0.592 16.00 26mS

Watts 1.320 1.760 1.790

MultiModem®ISI ISI9234HPCIE Server Card User Guide 9