Multitech ISI3334/4, ISI3334/8 Quick Start Manual
Models ISI3334/4
ISI3334/8
Intelligent Serial Interface Card
with
Integrated Data/Fax Modems
Quick Start Guide
Quick Start Guide
82085401 Revision B 8/25/00
ISI3334-4/8
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech
Systems, Inc. All rights reserved.
Copyright © 2000, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically
disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech
Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Revision Description
A Manual released at Revision A, 7/15/98.
B Revised for universal ISI drivers, Rev B. 8/25/00.
Trademarks of Multi-Tech Systems, Inc.:MultiModem, MultiModemISI, Multi-Tech and the Multi-Tech logo.
MNP, Microcom Network Protocol is a trademark of Microcom Inc.
AT&T is a trademark of American Telephone and Telegraph Co.
UNIX: X/Open Co. Ltd.
MS-DOS: Microsoft Corporation
SCO: The Santa Cruz Operation, Inc.
Pentium: Intel Corporation
PC-DOS: International Business Machines Corporation
Novell, NetWare, NetWare Connect and UNIXWare: Novell Corporation
Xenix:Xerox Corporation
All brand and product names mentioned in this publication are trademarks or registered trademarks of their respective
companies.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
(763) 785-3500 or (800) 328-9717
U. S. FAX 763-785-9874
Technical Support (800) 972-2439
Internet Address: http://www.multitech.com
Contents
Chapter 1 - Introduction and Description ...................................................... 5
Introduction .............................................................................................................................................................. 6
Modem Features ...................................................................................................................................................... 6
Fax Features ........................................................................................................................................................... 6
Product Description ................................................................................................................................................. 6
How to Use This Manual .......................................................................................................................................... 7
Chapter 2 - Installation ...................................................................................... 9
Safety Warnings .................................................................................................................................................... 10
Hardware Installation Summary ............................................................................................................................ 10
Determining Current System Settings.................................................................................................................... 10
Hardware Installation Procedure ............................................................................................................................. 10
Software/Driver Installation ..................................................................................................................................... 12
Introduction .................................................................................................................................................. 12
WINDOWS 2000
Installing ISI3334 Software for Windows 2000 .............................................................................................. 12
Recommended Base I/O Address and IRQ Values ....................................................................................... 12
Installing Modems to COM Ports in Windows 2000 ..................................................................................... 15
ISI3334 for Windows 2000: Installing ISI Management Software (server OSs only) ....................................... 16
Remove ISI3334 Driver (Windows 2000) ....................................................................................................... 16
WINDOWS NT
ISI3334 Software Installation Procedure for Windows NT 3.51/4.0 ................................................................ 16
Recommended Base I/O Address and IRQ Values ....................................................................................... 16
Installing ISI3334 Modems to COM Ports in Windows NT ............................................................................18
Removing ISI3334 Card and Driver in Windows NT 3.51/4.0 .........................................................................20
WINDOWS 95/98
ISI3334 Software Installation Procedure for Windows 95/98 ......................................................................... 20
Recommended Base I/O Address and IRQ Values ....................................................................................... 20
Installing ISI3334 Modems to COM Ports in Windows 95 /98 ...................................................................... 23
Removing the ISI3334 Driver (Windows 95/98).............................................................................................. 26
NOVELL NETWARE
NetWare Driver Installation ........................................................................................................................... 27
Configuring Ports for NetWare Connect ........................................................................................................ 27
Removing the Driver (Novell) ......................................................................................................................... 27
SCO Open Server 5
SCO Open Server 5 Driver Installation .......................................................................................................... 28
To install from CD-ROM: ............................................................................................................................... 28
To format a floppy disk for SCO5: ................................................................................................................. 28
To untar the driver file and copy files onto floppy disk:.................................................................................. 28
To install driver from floppy disk.................................................................................................................... 29
MultiTech Installation Script ......................................................................................................................... 30
Activating Ports in SCO Open Server 5 ........................................................................................................ 31
Multi_Setup Utility ........................................................................................................................................ 32
Multi_View Utility Installation ....................................................................................................................... 33
Description File Format ................................................................................................................................ 34
Hot Key Entries............................................................................................................................................ 34
Terminal Escape Sequences ........................................................................................................................ 34
Timing Specification ..................................................................................................................................... 35
Administration Utility .................................................................................................................................... 36
Removing the Driver (SCO Open Server 5) .................................................................................................... 36
iii
LINUX
Linux Driver for ISI3334 Server Cards........................................................................................................... 37
LINUX: Pre-Installation Issues ...................................................................................................................... 37
LINUX: Copying the driver from the media .................................................................................................... 37
LINUX: Copying and untarring the driver from CD-ROM ................................................................................. 37
LINUX: Copying and untarring the driver from a floppy................................................................................... 37
Steps for copying the driver from a floppy: .................................................................................................... 37
LINUX: Driver installation and loading ........................................................................................................... 38
LINUX: Setting the baud rate ........................................................................................................................ 38
LINUX: Verifying the ports............................................................................................................................. 38
LINUX: TTY Devices Created by the Drivers: ................................................................................................ 38
LINUX -- Dial-in configuration: ....................................................................................................................... 39
LINUX -- PPP setup:..................................................................................................................................... 40
Removing the ISI Driver (Linux) ..................................................................................................................... 40
Chapter 3 - Service, Warranty & Tech Support ........................................... 41
Introduction ............................................................................................................................................................ 42
Multi-Tech Warranty & Repair Policies................................................................................................................... 42
Addendum for North American Products ................................................................................................................ 42
Addendum for International Products ..................................................................................................................... 43
Recording MultiModemISI Information .................................................................................................................... 43
Out of Warranty Repair Cost Charts ...................................................................................................................... 43
Index ................................................................................................................. 45
iv
Chapter 1 - Introduction and Description
ISI3334-4/8 Quick Start Guide
Introduction
Welcome to the world of data communications. You have acquired one of the finest Intelligent Serial Interface cards
available today, the MultiModemISI. The MultiModemISI integrates ISI mutiport and Enhanced V.34 modem
technology on a single board. It is a "full sized" add-on card which supports a high-speed interface up to 115.2K
bps per port. This card has multiple on-board Enhanced V.34 (33.6K bps) data/V.17 (14.4K bps) fax modems
providing high speed buffering for multiple serial ports.
This User Guide contains product information specific to the modem aspect of this card (e.g., AT Commands and
S-Registers), as well as hardware and driver installation procedures. Driver and hardware installation is also covered
in the MultiModem ISI Quick Start Guide included in your shipping package.
Modem Features
Your MultiModemISI meets the proposed Enhanced V.34 ITU standard for data signalling rates as high as 33.6/
31.2K bps full-duplex mode, and supports and is compatible with those features, including EIA extended
Automode, adaptive line probing, automatic symbol rate and carrier frequency during start-up, and retrain and rate
renegotiation (in 2400 bps increments).
Your MultiModemISI features CCITT V.42 error correction and V.42bis data compression, providing 100% error-free
data transmission. V.42 error correction incorporates MNP Classes 3 and 4, and LAP-M. You may select V.42bis
data compression for 4-1 throughput, or MNP Class 5 for 2-1 throughput.
Your MultiModemISI offers interactive automatic dialing, as well as Command Mode option configuration. You may
store up to ten command line/telephone numbers, of up to 60 characters each, in the MultiModemISIs nonvolatile
memory.
The MultiModemISI pulse or tone dials, and recognizes dial tones and busy signals for reliable call-progress
detection. The MultiModemISI can detect AT&T calling card tones. It is FCC-Registered for connection to telephone
networks without any Data Access Arrangements (DAAs).
Your MultiModemISI also features Remote Configuration which permits you to assist users at remote sites, saving
you the time and trouble of site visits and preventing misinterpretation of configuration instructions.
Fax Features
Your MultiModemISI meets the CCITT V.17 standard for sending and receiving faxes. When linked to a compatible
fax machine or modem, it can transmit faxes at 14.4 K bps. It also meets the CCITTs Group 3 Designation for
sending and receiving faxes at 9600 bps; and Group 2 Designation for sending and receiving faxes at 4800 bps. The
MultiModemISI is also downward-compatible to speeds as low as 300 bps, so it can send and receive faxes with
virtually any fax machine in the world.
Product Description
The MultiModemISI is ideally suited to use in PC networks environments because it provides an integrated
hardware solution for remote access for both Windows 95/98, Windows NT, Windows 2000 and Novell-based
LANs. In particular, to ensure smooth Novell network integration, the MultiModemISI ships with NetWare Loadable
Module for NetWare ConnectTM communication servers that enable it to support state-of-the-art features such as
remote dialing and modem pooling. And, the MultiModemISI easily integrates into the Windows 95/98, Windows NT
and WIndows 2000 platforms since it fully supports Microsoft's Remote Access Server software. This allows it to
operate with popular network protocols such as TCP/IP and NetBIOS. Also, the MultiModemISI ships with drivers
for SCO Open Server 5®.
The MultiModemISI includes an Intel 16 MHz 80186 proccesor and 256K of RAM that work dynamically to allocate
resources to the most active modems.
Simple to install, the MultiModemISI can be used to add multiport, Enhanced V.34 modem communications to a
network host or server as easily as plugging in an expansion card, running the driver software, and connecting the
phone lines.
6
Chapter 1 - Introduction and Description
Network managers have the option of starting with the basic four modem configuration (model #ISI334/4), and then
adding four more modems at a later date without having to use another PC expansion slot.
This is accomplished by pairing one MultiModemISI with an auxiliary module (model #ISI3334/EC) interfacing both
with on-board connectors.
Some MultiModemISI on-board components include one jumper block for activating the number of ports in
increments of 4 or 8. One bank of 8 DIP-Switches for I/O address selection and one IRQ jumper block, that control
both the MultiModemISI and auxiliary module I/O addressing and IRQ values.
When installing a single MultiModemISI in your PC, the installation scripts create 8 devices. The first 4 devices are
active, however, the 4 devices on the auxiliary module are not active until connected to the MultiModemISI.
How to Use This Manual
This manual is divided into four chapters and six appendices. The information contained in each chapter and
appendix is as follows:
Chapter 1 - Introduction and Description
Chapter 1 begins with a short product introduction and description; followed by a guide (which you are now reading)
to the use of this manual.
Chapter 2 - Hardware and Driver Installation
This chapter will guide you through the installation of your MultiModem ISI card(s). This includes installation of your
card and the loading of a driver that is specific to your operating system. In addition this chapter also gives
descriptions of the Multi-Tech installation script and Multi_View Utility.
Chapter 3- "AT" Commands and S-Registers
This chapter focuses on the use of AT Commands and S-Registers. Chapter 3 provides basic steps for originating
and answering calls and a summary of commands that enable the user to establish, read, and modify parameters
in addition to dialing. Information on Remote Configuration commands is also provided in this chapter.
Chapter 4 - Service, Warranty & Technical Support/BBS
Chapter 4 provides instructions for getting the MultiModemISI serviced at the factory and warranty information.
Includes instructions for accessing technical support via the Internet.
Appendices
Appendix A - Technical Specifications
Appendix B - ISI Testing Utilities
Appendix C - Tone Dial Frequencies
Appendix D - Regulatory Information
Appendix E - I/O Addressing
Appendix F - Auxiliary Module (ISI3334/EC) Installation
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ISI3334-4/8 Quick Start Guide
8
Chapter 2 - Installation
ISI3334-4/8 Quick Start Guide
Safety Warnings
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
3. This product is to be used with UL and CUL listed computers.
4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the
network interface.
5. Use caution when installing or modifying telephone lines.
6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electrical shock from lightning.
7. Do not use the telephone to report a gas leak in the vicinity of the leak.
Hardware Installation Summary
This section provides you with procedures for installing the MultiModemISI card(s) in your ISA or EISA bus personal
computer (or compatible with 16 bit ISA slot).
Hardware installation involves:
1) Opening your PC.
2) Setting card configuration (determining I/O address DIP-Switch setting and IRQ jumper setting).
3) Installing the card into the PC.
Determining Current System Settings
When you install a device into your computer, the processor must have a means of routing information to and from
the device and the device must have a means of gaining the processor's attention. These are called Input/Output (I/
O) addresses and Interrupt Requests (IRQs), respectively. The MultiModemISI card requires 16 I/O addresses and
one IRQ value which are not used by any other device in your system. When selecting a unique base I/O address,
be sure that the next address is also unused. You can install up to four MultiModemISI cards into your system.
Each card is shipped with its IRQ set at level 10 and a base I/O address of 210 hex. Check your systems device
settings to see if these values can be used. If the defaults are already in use, select a unique IRQ and I/O address
and record those values for the hardware and software installation sections that follow. For more information on I/O
addressing, see Appendix E.
Note: If you choose IRQ 3 or 4, you may have to disable a COM device from your BIOS setup. Also, most 386 or
higher compatible computers will not be able to assign IRQ2 to the MultiModemISI card because IRQ2 is used for
slave interrupt control.
Hardware Installation Procedure
Perform the following procedures to install the MultiModemISI card(s) into your PC-ISA bus computer. Installation
procedures include setting the I/O address switch block and the IRQ jumper. If you have selected the default values
of: I/O Address 210 Hex and IRQ 10, certain steps may be unecessary. However, if you are installing multiple
cards, step 4a of the following procedure describes how to configure your card(s).
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Chapter 2 - Installation
Installation Procedure
Step Procedure
1 Make sure your computer and any peripheral equipment connected to it are turned off. Failure to do so may
damage both your ISI card(s) and your PC. The MultiModemISI may be installed in a PC-AT, 386, 486, or
Pentium equivalent ISA or EISA bus computer.
2 Remove the cover of your computer as instructed in your computers documentation.
3 Locate the unused slot(s) which you will be using for your MultiModemISI card(s), and remove the slot cover(s)
per the instructions in your computers documentation.
4 Check the settings of the I/O address switch and the IRQ jumper to ensure that they are set properly for your
installation.
Note: One MultiModemISI can be paired with an auxiliary module (model #ISI3334/EC) when it interfaces with
on-board connectors attaching both cards; effectively providing 8 modem functionality. For details on this
process, see Appendix F.
4a The default setting for the MultiModemISIs base I/O address is 210 hex. The default value for the IRQ jumper is
IRQ 10. Choose the IRQ value by covering the appropriate pins with the shorting plug (supplied). If your system
requires a different setting or if you are installing multiple cards, refer to Appendix E for a table of valid address
settings.
5 Install the MultiModemISI card(s) into the selected expansion slot(s) in the same manner as any other add-on
card, as instructed in your computers documentation.
6 Fasten the retaining bracket to the computer chassis and replace the cover.
7 Your MultiModemISI card(s) requires a modular LINE JACK. This is typically an RJ11C or RJ11W jack, but
could also be an RJ12 or RJ13 jack. To connect the modem(s) to the PSTN line(s), plug one end of the RJ11
cable(s) that is provided with the modem into the LINE JACK connector(s) and the other end into the phone-
company-provided RJ11C or RJ11W modular phone jack(s).
Note: Any cables connected to the computer must be shielded to reduce interference.
8 Turn power on to the computer and proceed to the next section, Driver Installation, to install the MultiModemISI
drivers.
11
ISI3334-4/8 Quick Start Guide
Software/Driver Installation
Introduction
This chapter describes software/driver installation for the ISI cards when used in Windows 2000, Windows NT4,
Windows NT3.51, Windows 95/98, Novell Netware, Linux, and SCO Open Server 5 (with informationon the
MultiTech Installation Script and other SCO-related utilities). We also describe installation of MultiTechs
Management Software for use with ISI cards under Windows 2000.
The process of installing a device driver consists of a modification to your system. For this reason, only the "super
user" (system administrator) is allowed to perform the installation. If you cannot login as the root, supervisor or
admin you must find the person in your organization who has this authorization (i.e., password). To begin the driver
installation, login as root, supervisor or admin. Then proceed with the appropriate section.
Installing ISI3334 Software for Windows 2000
1. Turn off the PC.
2. The ISI3334 card must already be installed in an ISA expansion slot in the PC. If it is not, follow the PC manufacturer's
instructions concerning installation of expansion cards. Observe standard precautions regarding electro-static discharge
(ESD) when handling the ISI3334 board (the board should be kept in its shipping bag until used). During installation,
handle the ISI3334 circuit card by its edges and keep one hand in contact with the PC chassis. Set the Base I/O Address
and the Interrupt Request (IRQ) values per the table below:
Recommended Base I/O Address and IRQ Values
ISI3334 Base I/O Address IRQ
Initial 8 port board 210h 10
First 8 port upgrade 220h 11
Second 8 port upgrade 230h 12
Third 8 port upgrade 240h 15
The I/O Address DIP Switch and the IRQ Jumper Block are located in the corner of the card that lies diagonally across from
the ISA bus.
3. Turn on the PC and start Windows 2000.
4. Insert the diskette containing the driver files for Windows 2000 into the floppy drive (the driver files may be on CD-ROM
instead).
5. Go to Start | Settings | Control Panel | Add/Remove Hardware.
Click Next.
6. At the Choose a Hardware Task screen, select "Add/Troubleshoot a device." Click Next.
7. At the Choose a Hardware Device screen, select "Add a new device." Click Next.
8. At the Find New Hardware screen, select "No, I want to select the hardware from a list." Click Next.
9. At the Hardware Type screen, select "Multi-port serial adapters." Click Next.
10. At the Select a Device Driver screen, click on Have Disk.
11. At the Install from Disk screen, enter the path of the driver files (i.e., the file directory location, in most cases on CD-
RO M). C lick OK.
12
Chapter 2 - Installation
12. In the Models list, highlight "Multi-Tech ISI4608-ISA 4 Port Serial Card" for ISI3334-4 or "Multi-Tech ISI4608-ISA 8 Port
Serial Card" for ISI3334-8. Click Next.
A comment screen appears indicating that the Base I/O Address and IRQ must be specified for the ISI3334 card. Click OK.
13. The Add New Hardware Wizard Properties screen appears.
13
ISI3334-4/8 Quick Start Guide
A. In the Resource Settings field, select "Input/Output Range" and click on Change Setting. The Edit Input/Output Range
screen appears.
Select the value that matches the Base I/O Address value that you have already set on the ISI3334 board in Step 2. Click
OK.
B. In the Resource Settings field, select "Interrupt Request" and click on Change Setting. The Edit Interrupt Request
screen appears.
Select the value that matches the IRQ value that you have already set on the ISI3334 board in Step 2. Click OK. At the
Resources tab, click OK again.
14. At the Start Hardware Installation screen, click Next.
15. The Digital Signature Not Found screen appears. (Dont worry. This screen merely indicates that the ISI driver was
created after the Windows 2000 native device list was created and was therefore not included. The ISI driver is,
nonetheless, designed to operate in Windows 2000.) Click Yes .
A transient progress screen appears while files are being copied.
16. A completion screen appears. Click Finish.
17. You will be prompted to restart your computer. Click Ye s .
14
Chapter 2 - Installation
Installing Modems to COM Ports in Windows 2000
1. After the ISI driver has been installed and rebooting is complete, the ISI ports will be detected (the Found New
Hardware screen will appear).
2. When all of the modem ports of the ISI3334 have been detected, the Found New Hardware Wizard Welcome screen will appear. Click Next.
3. The Install Hardware Device Drivers screen will appear. Select "Search for a suitable driver ... ." Click Next.
4. The Locate Driver Files screen will appear. Select "CD-ROM drives ... ." Click Next.
5. The Driver Files Search Results screen will appear. Click Next.
6. A completion screen will appear. Click Finish.
7. The Found New Hardware screen will appear repeatedly, once for each modem on the ISI3334 card (4 or 8
times, depending on the model).
8. To confirm the installation of the ISI3334 modems to COM ports, go to Start | Settings | Control Panel |
System. Click on the Hardware tab. Click on the Device Manager button.
9. Installation of ISI3334 modems to COM ports is complete.
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