Page 1
FaxFinder® Fax Servers
FF240, FF440, FF840 and FF240-IP
User Guide
Page 2
Copyright and Technical Support
Revision
Date
Description
A
03/14/12
Initial Release
Contacting Multi-Tech
Knowledge Base
The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit
http://www.multitech.com/kb.go.
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To download manuals, firmware, and software, visit http://www.multitech.com/setup/product.go.
Support Portal
To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com
Technical Support
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Country
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support@multitech.co.uk
+(44) 118 959 7774
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support@multitech.com
(800) 972-2439 or (763) 717-5863
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Multi-Tech Systems, Inc.
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Phone: 763-785-3500 or 800-328-9717
Fax: 763-785-9874
Warranty
To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go
FaxFinder® User Guide
FF240, FF440, FF840, FF240-IP
PN S000523A, Version A
Copyright
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech
Systems, Inc. All rights reserved.
Copyright © 2011, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims
any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves
the right to revise this publication and to make changes from time to time in the content hereof without obligation of MultiTech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current
versions of our product documentation.
Revisions
Patents
This device covered by the following patent: 5,673,268
Trademarks
Multi-Tech Registered Trademarks: FaxFinder, Multi-Tech, and the Multi-Tech logo.
All other products and technologies are the trademarks or registered trademarks of their respective holders.
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Chapter 1 – Sending Faxes ............................................................................................................................ 5
Overview ................................................................................................................................................. 5
Sending a Fax with the Fax Client Software ........................................................................................... 5
Sending a Fax by Printing ....................................................................................................................... 9
Sending a Fax from Email (T.37) ........................................................................................................... 10
Sending a Fax from the Web Interface ................................................................................................. 10
Send Fax by Web API ............................................................................................................................ 13
Chapter 2 – Using the Fax Client Software ................................................................................................. 14
Starting the Fax Client .......................................................................................................................... 14
Exiting the Fax Client ............................................................................................................................ 14
Adding and Viewing Contacts ............................................................................................................... 14
Updating Personal Contacts with Outlook Contacts...................................................................... 15
Editing a Contact’s Information ..................................................................................................... 16
Deleting a Contact.......................................................................................................................... 16
Checking Fax Status .............................................................................................................................. 16
Viewing a Fax ........................................................................................................................................ 16
Viewing Fax Details ........................................................................................................................ 17
Viewing Print Capture Fax Information ......................................................................................... 17
Deleting a Fax ....................................................................................................................................... 18
Rescheduling a Fax ............................................................................................................................... 18
Checking FaxFinder Status .................................................................................................................... 19
Reconnecting a FaxFinder .................................................................................................................... 19
Deleting a FaxFinder from the Fax Client ............................................................................................. 19
Setting a Default FaxFinder .................................................................................................................. 20
Editing User Information ...................................................................................................................... 20
User Info Fields .............................................................................................................................. 20
Setting a Default Cover Page for Your User Account ..................................................................... 20
Configuring Default Scheduling Options .............................................................................................. 21
Editing FaxFinder Properties ................................................................................................................ 22
Setting the Fax Header Date and Time Format .................................................................................... 22
Configuring the Fax Client .................................................................................................................... 22
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Contents
Advanced Options .......................................................................................................................... 23
Configuring and Viewing Fax Logs ........................................................................................................ 23
Configuring Logging Options .......................................................................................................... 23
Logging Options ............................................................................................................................. 24
Viewing Fax Logs ............................................................................................................................ 24
Deleting Logs .................................................................................................................................. 24
Restoring Log Settings .................................................................................................................... 24
Checking Fax Client Software Version .................................................................................................. 24
Chapter 3 – Using the Multi-Tech TIFF Viewer ........................................................................................... 25
Toolbar Icons .................................................................................................................................. 25
Thumbnail View ............................................................................................................................. 26
Appendix A – Installing Client Software ...................................................................................................... 27
Installing the Software ......................................................................................................................... 27
Setting Usage Rights for the FaxFinder Printer .................................................................................... 30
Associating the Software and a User with a FaxFinder ........................................................................ 30
Disassociating a FaxFinder Unit from the Client .................................................................................. 33
Index............................................................................................................................................................ 34
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Overview
FaxFinder is an all-in-one fax server that provides distributed faxing capabilities. Multi-Tech provides two
manuals for use with FaxFinder, this User Guide and the Administrator Guide.
● User Guide includes details on sending faxes and using the client software.
● Administrator Guide provides details on installing, configuring, and managing FaxFinder.
This chapter describes several ways to send faxes through a FaxFinder. How your administrator
configures FaxFinder determines which fax methods are available to you.
Sending a Fax with the Fax Client Software
To use the FaxFinder Fax Client software to send your fax:
1. Start the fax client, if it is not running.
● If the software is set to launch when the computer boots up, the FaxFinder icon, , appears in
the system tray in lower right corner.
System Tray Icon
● If the FaxFinder icon is not in the system tray, click Start | All Programs | FaxFinder Client
Software | FaxFinder Client.
Note: If the FaxFinder Fax Client is not installed on your computer, refer to Appendix A – Client
Software Installation or contact your administrator. To install the software, you need
administrator rights for your computer. After installing the software, associate one or more
FaxFinder units with the software on your computer. Refer to Associating the Software and
a User with a FaxFinder in Appendix A.
Click the FaxFinder Client icon, , and select Show FaxFinder Fax Client.
2. Click File and select New Fax to open the Schedule Fax window.
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Chapter 1: Sending Faxes
3. Select a FaxFinder from the Device drop-down list. If the FaxFinder unit is unavailable, click
Reconnect to try to re-establish the connection.
4. Click Options to set the fax schedule, maximum number of attempts, priority, retry, and receipt
options. (To change the default settings, refer to Configuring Default Scheduling Options.)
a. Select when you want FaxFinder to send the fax. Send Immediately is the default. To
change this, uncheck Send Immediately and enter the specific Date and Time that you want
to send the fax.
b. In the Max Attempts field, enter the maximum number of times you want FaxFinder to try
to send the fax to a recipient.
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Chapter 1: Sending Faxes
c. Select a Fax Priority. When multiple faxes are scheduled for the same time, FaxFinder
sends those with a high priority before those with a low priority. Options, from highest to
lowest priority, are:
1st Priority
High
Medium/High
Medium
Medium/Low
Low
d. Select when you want a Fax Receipt, which will be emailed to the email address in your
user account. Options are:
Always, which sends a receipt with every fax attempt
Failure, which sends a receipt only when a fax is not successful
Never
e. If you want your fax receipt to include an attachment of the original fax, use Fax
Attachment with Receipt to select the attachment file format. Options are:
None
PDF
TIFF
f. Enter the Retry Interval between retry attempts when the fax does not complete. The
default retry time is 5 minutes and 0 seconds.
5. Add fax recipients.
To add recipients from available contacts:
a. Click Contacts.
b. Select a contact list from the drop-down list. Options are:
Personal
Global
Personal Groups
Global Groups
Outlook Contacts (If this has been enabled)
c. Highlight the name(s) that you want and click Add. To select multiple contacts, press and
hold the Ctrl key (to select contacts individually) or Shift key (to select a range of contacts)
while clicking.
d. Click OK.
To create a new contact as a recipient:
a. Select the contact or group list that you want from the drop-down list.
b. Click Create.
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Chapter 1: Sending Faxes
c. Enter the contact’s Name, Fax Number, Phone Number, and Organization and click OK.
d. Highlight the contact and click Add.
Click OK.
To add new recipients (not saved as a contact):
a. Click + to display the Enter a Fax Recipient window.
b. Enter the recipient’s name, fax and phone number, and organization.
c. Click OK.
To remove a recipient
● Highlight the recipient you want to remove and click – .
6. Attach the document that you want to fax.
To add a new document:
a. Click + to add a document to the fax transmission.
b. Select a TIF, PDF, PS, or TXT file and click Open.
Note: If the file you want is not listed, verify that it is a .PDF, .PS, .TXT, or .TIF file.
Attach the documents you want to fax. Note that the 36MB is the maximum file size for sending
a fax through client software.
To attach a document that was recently faxed:
a. Click Recent Documents to display a list of the most recent attachments.
b. Select document and click Add to attach the file to the current fax.
To remove a document
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Chapter 1: Sending Faxes
● Highlight the document you want to remove and click –. The software prompts you to confirm
removal.
7. Check Use Cover Page to include a cover page. When this box is checked, the Cover Page drop down
list is available. This list includes cover page options for the FaxFinder unit.
a. Select a cover page and click View to display it.
b. Type a brief description in the Subject field.
c. Type a message in the Comments field.
8. Click Schedule to send the fax at the date and time specified. To exit the Fax Schedule window and
discard all changes, click Close.
Sending a Fax by Printing
Once the FaxFinder Fax Client software is installed on your computer and associated with a FaxFinder,
you can use the Print function in other programs to send a fax.
To send a fax through another program:
1. Create the document that you want to fax and save it.
2. Select Print.
3. Select Multi-Tech FaxFinder as your printer and click OK (or Print depending on your program). The
FaxFinder Schedule Fax window opens.
4. Follow Steps 4-9 under Sending a Fax with the Client Software to finish sending the fax.
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Chapter 1: Sending Faxes
Sending a Fax from Email (T.37)
You can send an email as a fax using the T.37 format in the To field in Microsoft Outlook. You will need
the domain name of the FaxFinder unit and the recipient’s fax number.
To send a fax by email:
1. Enter the recipient’s fax number in the To field in the following format:
FAX=##########@FaxFinder domain name. For example the image below shows
FAX=7635551234@faxfinder.example.com.
2. Add your message and any attachments. Attachments must be in TIF, PDF, PS, or TXT format. The
36MB is the maximum file size for sending a fax through email. Text entered in the email message
area appears in the comments section of the fax cover page.
3. Click Send.
Sending a Fax from the Web Interface
To send a fax through a web browser using the FaxFinder Web Management Interface:
1. Type the FaxFinder’s hostname or IP address in the browser’s address bar and press Enter.
Note: Your browser may display security warnings. Click Yes to process in Internet Explorer.
Firefox may require you to add an exception for the FaxFinder’s IP address.
2. Enter your Username and Password and click Login.
3. Click Send Fax to open the Send Fax page. Sender information fields are filled with your user
information automatically.
Note: If you have a large number of contacts, the recipient information may take a several minutes
to load.
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Chapter 1: Sending Faxes
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Chapter 1: Sending Faxes
4. Select a contact list from the Find Recipient list. Options are:
● Personal
● Global
● Personal Groups
● Global Groups
● Enter Recipient Info
● Enter Recipient Info and save as Personal Contact
5. Enter the recipient information or select a contact from the Contact/Group list and click Add
Recipient.
6. Repeat Steps 4-5 for each recipient you want to add.
7. Select a cover page, if desired. To add a cover page:
a. Select Yes to Include a cover page with this fax.
b. Select a Cover Page from the drop-down list.
c. Enter a Subject and Comments.
8. Browse to the file that contains the fax. The file must be a TIF, PDF, PS, or TXT file. Use Add Another
Attachment to add other documents. Note that 48MB is the maximum file size for sending a fax
through the web interface.
9. Select any options for this fax.
a. In the Max Attempts field, enter the maximum number of times you want FaxFinder to try
to send the fax to a recipient. The default value is 3.
b. Select a Fax Priority. When multiple faxes are scheduled for the same time, FaxFinder
sends those with a high priority before those with a low priority. Options, from highest to
lowest priority, are:
1st Priority
High
Medium/High
Medium (default)
Medium/Low
Low
c. Enter the Retry Interval between retry attempts when the fax does not complete. The
default retry time is 5 minutes and 0 seconds.
d. Select when you want a Fax Receipt, which will be emailed to the email address in your
user account. Options are:
Always, which sends a receipt with every fax attempt
Failure, which sends a receipt only when a fax is not successful
Never
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Chapter 1: Sending Faxes
e. If you want your fax receipt to include an attachment of the original fax, use Fax
Attachment with Receipt to select the attachment file format. Options are:
None
PDF
TIFF
10. Click Send Fax. Leaving this screen before clicking Send Fax will clear all the data without sending
the fax.
Send Fax by Web API
FaxFinder also allows users to create custom APIs to use for faxing. This option would be unique to your
organization. Check with your administrator for help with this option.
Note that the 36MB is the maximum file size for sending a fax through an API.
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This chapter describes how to configure and use the FaxFinder Fax Client Software.
Starting the Fax Client
1. Check the system tray to determine if the fax client is already running. The FaxFinder icon appears in
the system tray if the client is running.
If the FaxFinder icon is not in the system tray, click Start | All Programs | FaxFinder | FaxFinder
Client.
Note: If the FaxFinder Fax Client is not installed on your computer, refer to Appendix A – Client
Software Installation or contact your administrator. To install the software, you need
administrator rights for your computer. After installing the software, associate one or more
FaxFinder units with the software on your computer. Refer to Associating the Software and
a User with a FaxFinder in Appendix A.
2. Click the FaxFinder icon and select Show FaxFinder Fax Client.
Exiting the Fax Client
You can minimize the fax client and leave it running the background. If you exit the fax client, you cannot
send faxes from other applications by printing.
To exit the fax client:
● Click File | Exit or click the icon in the system try and click Exit. FaxFinder prompts you to confirm
the exit.
Adding and Viewing Contacts
The following steps explain how to add individual contacts through the Fax Client. You can also import
contacts through the Contacts page in FaxFinder’s Web Management Interface. Contact your
administrator for information about using the Web Management Interface to import contacts.
1. On the Devices tab, right-click on the FaxFinder you want and click Open.
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Chapter 2: Using the Fax Client Software
2. Click User Info.
3. Click View Contacts.
4. Select the contact or group list that you want from the drop-down list.
5. Click Create or right-click on the table and click New.
6. Enter the contact’s Name, Fax Number, Phone Number, and Organization and click OK.
Updating Personal Contacts with Outlook Contacts
Update your FaxFinder personal contacts with your Outlook contacts:
Note: Outlook contacts must be enabled on your account. Refer to Configuring the Fax Client.
1. Right-click on the FaxFinder unit you want and click Open.
2. Click User Info.
3. Click Update Contacts to synchronize your contact list with your Outlook contact list.
4. Click Save.
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Chapter 2: Using the Fax Client Software
Editing a Contact’s Information
To update a contact’s information:
1. On the Devices tab, right-click on the FaxFinder you want and click Open.
2. Click User Info.
3. Click View Contacts.
4. Select the contact or group list that you want from the drop-down list.
5. Right-click on the contact you want to edit and click Properties.
6. Make changes and click OK.
Deleting a Contact
To delete a contact’s information:
1. On the Devices tab, right-click on the FaxFinder you want and click Open.
2. Click User Info.
3. Click View Contacts.
4. Select the contact or group list that you want from the drop-down list.
5. Right-click on the contact you want to delete and click Delete.
Checking Fax Status
To check information for any scheduled or sent faxes:
● On the Devices tab, right-click on the FaxFinder you want and click Open.
This window shows the recipient name and fax number, the time the fax was or is scheduled to be sent,
the number of pages, state, and subject.
Viewing a Fax
To view a scheduled or sent fax:
1. On the Devices tab, right-click on the FaxFinder you want and click Open.
2. Right-click on the fax you want and select View.
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Chapter 2: Using the Fax Client Software
To view a print capture fax:
1. Click Print Capture.
2. Right-click on a fax and select View to open a TIF file of the document. If you associated TIF files with
the Multi-Tech TIFF Viewer during installation, that program that will open the file.
Viewing Fax Details
To view summary details about a scheduled or sent fax:
1. On the Devices tab, right-click on the FaxFinder you want and click Open.
2. Right-click on the fax you want and select Details.
3. This screen includes information on the fax size, status, schedule, options, cover page, sender, and
recipient.
Viewing Print Capture Fax Information
Faxes sent through another application’s print function appear on the Print Capture tab.
To view the document file name, number of pages, and date and time the print capture was sent to
FaxFinder:
● Click Print Capture.
Clearing Listed Print Captures
To clear the list in the Print Capture tab:
● Right-click and select Clear All.
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Chapter 2: Using the Fax Client Software
Deleting a Fax
To cancel a scheduled fax through the Fax Status tab:
1. On the Devices tab, right-click on the FaxFinder you want and click Open.
2. Right-click on the fax you want and select Abort.
To cancel a fax through the Print Capture tab:
Documents on the Print Capture tab remain listed until they are either manually deleted with this
command or you have configured the client to delete them after sending.
To delete a print capture:
1. Click Print Capture.
2. Right-click a fax and click Delete. You will be prompted to confirm the delete.
Administrators can also delete outbound faxes through the Web Management Interface. Consult the
Administrator’s Guide for more information.
Rescheduling a Fax
To reschedule fax through the Fax Status tab:
1. On the Devices tab, right-click on the FaxFinder you want and click Open.
2. Right-click on the fax you want and select Reschedule.
Note: By default when you select Reschedule, Reschedule Immediately is selected.
3. Make desired changes and click OK.
To reschedule fax through the Print Capture tab:
1. Click Print Capture.
2. Right-click on the fax you want to reschedule and click Fax. The Send Fax window opens.
Note: By default, Send Immediately is selected when you reopen the Send Fax window.
3. Click Options to open the scheduling window. Refer to Sending a Fax with the Client Software for
information on using the Send Fax window.
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Chapter 2: Using the Fax Client Software
Checking FaxFinder Status
When you start the fax client, the Devices tab lists all FaxFinders that are associated with your fax client
software. For each unit, it shows:
● Host, which is the name or IP address of a FaxFinder unit
● Model, which is the model number of the FaxFinder unit
● Status, which indicates the current connection state and identifies the default unit
To add another FaxFinder unit to your fax client, see Associating the Software and a User with a
FaxFinder.
Reconnecting a FaxFinder
If the FaxFinder status is disconnected, attempt to reconnect. To do this:
● Right-click on the disconnected FaxFinder and select Reconnect.
● You can also click Reconnect through the Send Fax window. The Reconnect button will be available
if the FaxFinder is not connected.
Deleting a FaxFinder from the Fax Client
To delete a FaxFinder from your fax client software:
● On the Devices tab, right-click on the FaxFinder you want and select Delete. You will be prompted to
confirm the deletion.
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Chapter 2: Using the Fax Client Software
Field
Description
Name
Enter your full name. FaxFinder uses this name as the fax sender’s name.
Email
Enter your email address.
Organization
Enter your organization
Phone Number
Enter your voice number.
Fax Number
Enter your fax number.
Setting a Default FaxFinder
To make a FaxFinder the default unit for sending faxes from this fax client:
● On the Devices tab, right-click on the FaxFinder you want and select Set as Default.
Editing User Information
To update your user information from the FaxFinder unit:
1. On the Devices tab, right-click on the FaxFinder you want and click Open.
2. Click User Info.
3. Click Retrieve.
To enter your user information:
1. On the Devices tab, right-click on the FaxFinder you want and click Open.
2. Click User Info.
3. Enter user information.
4. Click Save. This will save changes on the FaxFinder unit.
User Info Fields
Setting a Default Cover Page for Your User Account
To include a cover page with every fax by default:
1. On the Devices tab, right-click on the FaxFinder you want and click Open.
2. Click User Info.
3. Check Include Cover Page.
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Chapter 2: Using the Fax Client Software
Field
Description
Max Attempts
Enter the maximum number of times you want FaxFinder to try to send the fax
to a recipient. The default value is 3.
Fax Priority
Set the default priority. When multiple faxes are scheduled for the same time,
FaxFinder sends those with a high priority before those with a low priority.
Options, from highest to lowest priority, are:
● 1st Priority
● High
● Medium/High
● Medium (default)
● Medium/Low
● Low
Fax Receipt
Select when you want a receipt for a sent fax. FaxFinder emails the receipt to
the email address set in your user account. Options are:
● Always, which sends a receipt with every fax attempt
● Failure, which sends a receipt only when a fax is not successful
● Never
Fax Attachment
with Receipt
If you want your fax receipt to include an attachment with the original fax,
select the attachment file format. Options are:
● None
● PDF
● TIFF
Retry Interval
Enter how long FaxFinder should wait between retry attempts when the fax
does not complete. The default retry time is 5 minutes and 0 seconds.
4. Select a Default Cover Page from the drop down list.
5. Click Save.
Configuring Default Scheduling Options
To set default fax scheduling options, including maximum number of attempts, priority, retry, and
receipt options:
1. On the Devices tab, right-click on the FaxFinder you want and click Open.
2. Click Schedule Options.
3. Enter the desired settings and click Save.
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Chapter 2: Using the Fax Client Software
Editing FaxFinder Properties
To edit the username, password, and secure login status for a FaxFinder:
1. Right-click on the FaxFinder on the Devices tab and select Properties.
2. Make desired changes and click OK to save them.
Note: Check Use SSL to require a secure login for faxing.
Setting the Fax Header Date and Time Format
To set the date and time format for fax headers:
1. Click Edit | Options.
2. Select a Date Format and a Time Format from the drop-down lists.
3. Click OK.
Configuring the Fax Client
To include or update Outlook contacts and configure fax client behavior:
1. Click Edit | Options.
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2. Click Advanced.
Field
Description
Minimize on close
Check to automatically minimize the fax client window when you click the X in
the upper right corner.
Check Minimize after
scheduling
Check to automatically minimize the fax client window when you schedule a fax.
Delete print captures
Check to delete print captures after they are scheduled. This can help save disk
space.
Include Outlook
Contacts
If you use Outlook 2000 or newer, this option adds your Outlook contacts to
FaxFinder automatically. FaxFinder will only add Outlook contacts that have a fax
number. If Outlook is not in the default directory, use the Browse button to
identify the correct folder.
Update Outlook
Contacts
If you selected Include Outlook Contacts, click this to update your FaxFinder
contact list. This ensures that FaxFinder and Outlook are synchronized. By
default, FaxFinder tracks additions and changes automatically. FaxFinder will
prompt you to confirm the update.
Default Contact List
Select which contact list appears by default on the Send Fax page. Options are
Personal Contacts, Global Contacts, Personal Groups, and Global Groups.
Clear Recent
Documents
Click this to delete the list of recently sent faxes. FaxFinder will prompt you to
confirm the update.
3. Set the options you want and click OK.
Advanced Options
Chapter 2: Using the Fax Client Software
Configuring and Viewing Fax Logs
k
Configuring Logging Options
To configure fax log settings for the fax client software on your computer:
1. Click Edit |Options | Logging.
2. Set logging options and click OK.
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Chapter 2: Using the Fax Client Software
Field
Description
Trace Level
To determine how much detail is included in logs, enter a value from 1 to 9. A trace
level of 9 provides the most log detail. A level of 1 is the least amount of trace.
Save log on exit
Select this to ensure the log file exists after the application is closed.
Save log to
Select this if you want to create a log file other than the default. You may Browse to
an existing File Folder and type in the name of the custom log file in the edit field.
Logging Options
Viewing Fax Logs
To view the current log:
● Click Edit |Options | Logging and then click View Log.
To open a Windows Explorer window to find and view any log file:
● Click Edit |Options | Logging and then click View Application Data.
Deleting Logs
To erase the current log:
● Click Edit |Options | Logging and then click Delete Log.
To delete all log files:
● Click Edit |Options | Logging and then click Delete All Logs.
Restoring Log Settings
To restore log settings to factory defaults:
● Click Edit |Options | Logging and then click Restore Defaults.
Checking Fax Client Software Version
To determine which version of the Fax Client software you have:
● Click Help | About.
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Use the Multi-Tech Tiff Viewer to view faxes as an image. You can view thumbnails, zoom, magnify,
scroll, and rotate the fax image. You can also use it to manipulate and alter the graphic files.
Toolbar Icons
The diagram below shows the toolbar icons.
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Chapter 3: Using the Multi-Tech TIFF Viewer
Icon
Function
Normal View
Restores the image to the normal view.
Fit to Width
Resizes the image to fit the width of the viewer window. You may need to pan
down to see the length of the document.
Fit in Window
Fits the entire image in the viewer window.
Center Full Image
Centers the image in the viewer window.
Pan
(Omni-Directional Scroll). Click the Hand icon to pan through the image. Then
hold down the mouse button and drag the mouse to move the image.
Zoom in (+)
Click to increase image size.
Zoom in (-)
Click to decrease image size.
Magnify Area
(Spot Magnifying Glass). Click on the area you want to magnify. If you hold the
mouse button down, the mouse pointer will become a rectangle that shows a
magnified view of the area. If you drag the mouse, the area in the magnifier will
update to magnify the content currently under the mouse pointer.
This function opens a secondary window that shows the magnified area. You
can adjust the size of this window by dragging on its borders. Relocate this
window by putting the clicking inside the window and dragging it to a new
position.
Page Up/Page
Down
Use these to page through a multiple page fax document.
Current Page
Shows the current page number. To change pages, select a page from the drop
down list.
Rotate Left/Right
Click to rotate the document by 90 degrees to the left or right.
Flip Horizontal
Flips the image horizontally.
Flip Vertical
Flips the image vertically.
Invert Black/White
Reverse the colors on black and white images. Disabled for color TIF files.
Info
Displays information about image, including file name and path, compression,
dimensions, colors, and resolution.
Thumbnail View
The thumbnail image on the left of the viewer window shows a small version of the current image as
well as the dimensions. Left-click on the thumbnail image to reset the current image to the original. This
does not undo any changes that were saved.
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To use the FaxFinder client software to send faxes, install it on your computer and then associate it with
a FaxFinder unit.
Note: You will need login with administrator rights to install the software.
Installing the Software
Important: If you have old versions of any FaxFinder client software installed, uninstall that software
before installing a new version. Use the Add or Remove Programs utility in the Windows
Control Panel to uninstall.
To download the FaxFinder client software:
1. Go to the Multi-Tech Installation Resources website, www.multitech.com/setup/product.go.
2. Select your FaxFinder model from the Choose your Product drop down list.
3. Click Software. Check with your administrator if you do not know which version to download for
your computer.
4. Double-click the link for the version you want to install and select Run or Open, depending on your
system. If you get a message about the publisher not being verified, click Run. If you get a message
about the file not being commonly downloaded, click Actions | Run Anyway. Some browsers may
require you to save the file before running it.
5. Click Next.
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Appendix A: Installing Client Software
6. Browse to the location where you want install the FaxFinder client. In most cases, the default file
location is recommended.
To determine if the selected location has adequate available space for the FaxFinder client, click on
Disk Cost. Click OK to close the Disk Cost window.
7. Click Next.
8. Click Next again to begin the installation.
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Appendix A: Installing Client Software
The Installing FaxFinder Client Software screen appears while files are copied. Then, the installer
asks if you want FaxFinder to start automatically when you start your PC.
9. Click Yes, if you want a shortcut in the Startup directory.
The installer asks if you want to start the FaxFinder client when the installation is complete.
Note: This window does not pop-up during a Terminal Services installation.
10. Select Yes to launch FaxFinder.
The installer asks if you want to associate .TIF and .CPG files with the Multi-Tech Tiff Viewer. If you
select Yes, these file types open in the Multi-Tech Tiff Viewer by default.
11. Click Yes to use the Multi-Tech Tiff Viewer as the default for all .TIF and .CPG files.
Note: If TIF files are associated with another application, you will be prompted to Overwrite the
existing settings. Click Yes to view all TIF files with the Multi-Tech Tiff Viewer or No to
continue using your current program.
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Appendix A: Installing Client Software
12. Click Yes, if prompted to confirm the installation.
13. Click Close when the installation is complete.
If you chose to have FaxFinder started after installation, the FaxFinder application icon, , will appear in
your System Tray. To use the program, click the icon and select Show FaxFinder Client.
Setting Usage Rights for the FaxFinder Printer
If your users have a problem printing faxes, you may need to change some settings for the Windows
printer. You will need administrators rights to make these changes.
For Windows XP and earlier:
For the Windows account/user that is setup to use the printer:
1. Go to Start | Printers and Faxes.
2. Right-click on the printer you want to setup and select Properties.
3. Click the Security tab.
4. Check Print under Allow.
5. Click OK.
For Windows Vista, Windows 7 and later:
For the Windows account/user that is setup to use the printer:
1. Go to Start | Devices and Printers or open the Control Panel and select Printers (under Hardware).
2. Right-click on the printer you want to setup and select Properties (Vista) or Printer Properties
(Windows 7).
3. Click Security.
4. Check both Print and Manage Printers in the Allow column.
5. Click OK.
Associating the Software and a User with a
FaxFinder
After installing the FaxFinder Client software, you must associate it with one or more FaxFinder units.
This association allows faxes to be sent from a particular FaxFinder unit to the email inbox of your PC.
To associate the client software with one or more FaxFinder units, you need the following information
for each FaxFinder:
● IP address
● Username
● Password
Check with your administrator to determine which FaxFinder units to use with your computer.
Note: If you use multiple FaxFinder units, all units may have the same username and password or
there may be a unique login for each.
1. Start the fax client, if it is not running.
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Appendix A: Installing Client Software
Add a FaxFinder Manually
Use Auto Discover Device
● If you have the IP address, click Edit and
select Add FaxFinder to add the unit
manually.
a. If you do not have the IP address, open
Tools and select Auto-Discover
Devices.
b. Click Search to search the available
network for available FaxFinder units.
c. Right-click on a name or IP address to
open a popup menu and click Add.
Note: Depending on your configuration, your
firewall may require you to select
Allow Access to search.
● If the software is set to launch when the computer boots up, the FaxFinder icon, , appears in
the system tray in lower right corner.
System Tray Icon
● If the FaxFinder icon is not in the system tray, click Start | All Programs | FaxFinder | FaxFinder
Client.
2. Click the FaxFinder Client icon, , and select Show FaxFinder Fax Client.
3. Add or Auto Discover Devices the FaxFinder.
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Appendix A: Installing Client Software
Add a FaxFinder Manually
Use Auto Discover Device
a. Select the FaxFinder model family from
the Type drop-down list.
b. Enter the IP address in the Server
Address field.
c. If a secure login is required, check Use
SSL.
d. Enter the Username and Password
required by the device.
Auto Discover Device automatically adds the
Type.
a. If a secure login is required, check Use
SSL.
b. Enter the Username and Password
required by the device.
c. Close the Auto Discover window when
you have finished adding FaxFinders to
the Fax Client.
4. Enter Device information.
Note: The username and password entered here must match the username and password entries
on the FaxFinder Server User Configuration list. Username and password are case-sensitive.
5. Click OK. A new FaxFinder entry appears on the Devices tab.
The device status should go to Connected. If it shows Login Failure, either:
● The IP address or domain name is wrong. If so, delete the entry (right-click DELETE), and enter a new
one;
or
● The username and password combination is wrong. Verify that the username and password you
entered matches the username and password assigned to the client-user. To check, right-click on
the FaxFinder listing on the Device tab and select Properties.
Note: Username and password are case-sensitive.
32 FaxFinder Client User Guide
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Appendix A: Installing Client Software
Disassociating a FaxFinder Unit from the
Client
Use this procedure if you need to remove a specific FaxFinder unit from the client. This procedure severs
the tie between your PC and a specific FaxFinder unit so that you cannot use it to send faxes. However,
you can receive faxes in email form from the FaxFinder server.
If you have multiple FaxFinders set up in the client software and only want to remove one, you will need
to know the IP address of the FaxFinder you want to disconnect.
1. Click the FaxFinder Client icon, , and select Show FaxFinder Fax Client.
2. Right-click on the FaxFinder unit that you want to disconnect and select Delete.
FaxFinder Client User Guide 33
Page 34
Index
A
add
contacts ........................................................ 15
document ........................................................ 8
FaxFinder unit to client software .................. 31
associate
software with a FaxFinder unit ..................... 30
TIF files with viewer ...................................... 29
attachment ............................................. 7, 13, 21
auto discover devices ....................................... 31
C
client software
install............................................................. 27
send fax ........................................................... 5
contacts .............................................................. 7
add ................................................................ 15
delete ............................................................ 16
edit ................................................................ 16
Outlook ......................................................... 15
cover page .......................................................... 9
default ........................................................... 20
create new contact ............................................ 7
D
date .................................................................... 6
format ........................................................... 22
default
cover page .................................................... 20
FaxFinder ...................................................... 20
scheduling options ........................................ 21
delete
contacts ........................................................ 16
fax ................................................................. 18
FaxFinder unit from fax client ....................... 19
print capture ................................................. 18
print captures automatically......................... 23
devices ............................................................. 31
disassociate a FaxFinder from client ................ 33
document
add .................................................................. 8
file types ......................................................... 8
recent ........................................................... 23
remove ........................................................... 9
E
edit
contacts ........................................................ 16
FaxFinder properties .................................... 22
user information ........................................... 20
email fax .......................................................... 10
F
fax
attachment handling .......................... 7, 13, 21
delete ............................................................ 18
details ........................................................... 17
header date and time format ....................... 22
priority ................................................ 7, 12, 21
receipt ................................................ 7, 12, 21
reschedule .................................................... 18
retry interval ....................................... 7, 12, 21
schedule ................................................... 6, 12
status ............................................................ 16
viewing ......................................................... 16
fax client
exit ................................................................ 14
starting ......................................................... 14
FaxFinder
default .......................................................... 20
delete from fax client ................................... 19
properties ..................................................... 22
reconnect...................................................... 19
status ............................................................ 19
file types ............................................................ 8
format date and time ...................................... 22
I
install client software ...................................... 27
L
logs
34 FaxFinder Client User Guide
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delete ............................................................ 24
options .......................................................... 23
restore factory default settings .................... 24
view ............................................................... 24
M
max attempts ............................................... 6, 21
maximum fax size ................................. 10, 12, 13
Multi-Tech Installation Resources site ............. 27
Multi-Tech TIFF Viewer .................................... 25
O
Outlook
include .......................................................... 23
update contacts ............................................ 23
update personal contacts ............................. 15
P
password .......................................................... 22
print
fax through another program ......................... 9
print capture
clear list ......................................................... 17
information ................................................... 17
reschedule .................................................... 18
view ............................................................... 17
priority ................................................... 7, 12, 21
properties ......................................................... 22
R
S
schedule
fax ................................................................. 18
print capture ................................................. 18
send fax ............................................................ 10
API ................................................................ 13
client software ................................................ 5
email ............................................................. 10
printer ............................................................. 9
web browser ................................................. 10
send immediately .............................................. 6
software version .............................................. 24
SSL .................................................................... 22
start fax client .................................................. 14
start FaxFinder client automatically ................ 29
status
fax ................................................................. 16
FaxFinder ...................................................... 19
T
T.37 .................................................................. 10
TIFF viewer ....................................................... 25
time .................................................................... 6
time format ...................................................... 22
U
user
default cover page ........................................ 20
update information ...................................... 20
username ......................................................... 22
receipt .................................................... 7, 12, 21
recent documents ........................................ 8, 23
recipient
add ............................................................ 7, 15
edit ................................................................ 16
not added as contact ...................................... 8
remove ............................................................ 8
reconnect ......................................................... 19
reschedule ........................................................ 18
print capture ................................................. 18
restore factory defaults ................................... 24
retrieve ............................................................. 20
retry interval .......................................... 7, 12, 21
FaxFinder Client User Guide 35
V
view
fax ................................................................. 16
fax details ..................................................... 17
fax logs .......................................................... 24
print capture ................................................. 17
print capture information ............................ 17
W
web browser .................................................... 10
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