Multitech FF240-IP, FaxFinder IP FF240-IP User Manual

FaxFinder IP
IP Fax Server
Model: FF240-IP
®
Administrator User Guide
FaxFinder IP® Administrator User Guide
S000493A, Version A
Model: FF240-IP
Copyright © 2011, by Multi-Tech Systems, Inc.
This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current versions of our product documentation.
Revisions
Level Date Description
A 06/08/11 Initial release.
Patents
This device covered by the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274, 6,219,708. Other patents pending.
Trademarks
Multi-Tech Registered Trademarks: FF240-IP, Multi-Tech, and the Multi-Tech logo. All other products and technologies are the trademarks or registered trademarks of their respective holders.
World Headquarters
Multi-Tech Systems, Inc. 2205 Woodale Drive, Mounds View, Minnesota 55112 Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874 www.multitech.com
Contacting Multi-Tech Support Online Support Portal: https://support.multitech.com
In order to better serve our customers, manage support requests and shorten resolution times, we have created the online web portal allowing you to submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more. To create an account and submit a Support Case on the Portal, visit support.multitech.com.
Knowledge Base and Support Services: www.multitech.com/support.go
The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech products. Visit our support area on the website for other support services.
Technical Support
Country By Email By Phone
Europe, Middle East, Africa: support@multitech.co.uk (44) 118 959 7774 U.S., Canada, all others: support@multitech.com (800) 972-2439 or (763) 717-5863
Warranty
Warranty information can be found at: http://www.multitech.com/warranty.go
CONTENTS
CHAPTER 1 – PRODUCT DESCRIPTION & SPECIFICATIONS ..................................................................... 5
P
RODUCT DESCRIPTION .................................................................................................................................. 5
AFETY WARNINGS ........................................................................................................................................ 5
S T
ECHNICAL SPECIFICATIONS ............................................................................................................................. 6
CHAPTER 2 – GETTING STARTED ........................................................................................................... 7
FF240-IP M
XTERNAL DESCRIPTIONS .............................................................................................................................. 11
E
I
NSTALLATION OVERVIEW .............................................................................................................................. 12
CHAPTER 3 – WEB MANAGEMENT INTERFACE ................................................................................... 18
L
OGIN SCREEN .............................................................................................................................. ............... 18
H
OME SCREEN ............................................................................................................................................ 19
S
TATUS & LOGS SECTION .............................................................................................................................. 20
YSTEM CONFIGURATION SECTION ................................................................................................................. 29
S
AX CONFIGURATION SECTION ....................................................................................................................... 41
F
SERS SECTION ........................................................................................................................................... 56
U C
ONTACTS SECTION .............................................................................................................................. ........ 60
OPERATING MODES......................................................................................................................... 7
ECHANICAL MOUNTING ............................................................................................................................. 10
Back Panel Connections ........................................................................................................ ............... 11
Front Panel
LEDs .................................................................................................................................. 11
Forgot Password? ................................................................................................................................ 18
System Statu
s....................................................................................................................................... 20
Fax Status ............................................................................................................................................. 21
Mail Queue .......................................................................................................................................... 24
Mail Log ............................................................................................................................................... 25
Inbound Fax Log ................................................................................................................................... 26
Outbound Fax Log ................................................................................................................................ 27
Call Log ................................................................................................................................................. 28
Network ............................................................................................................................................... 29
SMTP .......................................................................................................................... .......................... 30
Time ..................................................................................................................................................... 31
Printer .................................................................................................................................................. 32
Shares .................................................................................................................................................. 34
Certificates .................................................................................................................. ......................... 36
Save/Restore Software Up
........................................................................................................................................ 38
date .................................................................................................................................. 39
Reboot ................................................................................................................................................. 40
Debug ......................................................................................................................... .......................... 40
SIP / T.38 Configuration
....................................................................................................................... 41
Inbound Routing .................................................................................................................................. 44
Outbound ............................................................................................................................................. 48
Outbound Approval ............................................................................................................................. 49
Cover Pages ......................................................................................................................................... 51
Store & Forward Fax (T
.37) .................................................................................................................. 53
Fax Log ................................................................................................................................................. 55
Personal ............................................................................................................................................... 60
Global ................................................................................................................................................... 61
Personal Groups ................................................................................................................................... 62
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 3
Global Groups ...................................................................................................................................... 62
S
END A FAX SCREEN ..................................................................................................................................... 63
Send Fax ............................................................................................................................................... 64
OGOUT ..................................................................................................................................................... 66
L
CHAPTER 4 – CLIENT SOFTWARE INSTALLATION ................................................................................. 67
I
NSTALLATION ............................................................................................................................................. 67
Push Installation Me
S
ETTING THE USAGE RIGHTS FOR THE PRINTER ................................................................................................. 72
SSOCIATING CLIENT SOFTWARE AND USER WITH THE FF240-IP UNIT ................................................................. 72
A
Disassociating the Client from a Specifi
thod .................................................................................................................... 71
c FF240-IP Unit ...................................................................... 75
CHAPTER 5 – FAXFINDER-IP OPERATION ............................................................................................ 76
S
ENDING FAXES ........................................................................................................................................... 77
The Schedule Fax Screen (New Fax) .................................................................................................... 77
Send Fax with Clien
t Software ............................................................................................................. 81
Send Fax by Printing ............................................................................................................................ 81
Send Fax from Email (T.37) .................................................................................................................. 82
Send Fax from Web Interface .............................................................................................................. 82
Send Fax by Web
SING THE CLIENT SOFTWARE........................................................................................................................ 83
U
File Menu Command Descriptions Edit Menu Command Descriptions Tools Menu Command Des Devices Tab (Main W Print Capture Tab (Main W
U
SING THE MULTI-TECH TIFF VIEWER ............................................................................................................. 90
Toolbar Icons Importing Fax Images into Other A
API ........................................................................................................................... 83
...................................................................................................... 83
...................................................................................................... 84
criptions.................................................................................................... 86
indow) ................................................................................................................ 87
indow) ....................................................................................................... 89
....................................................................................................................................... 90
pplication Programs ..................................................................... 91
APPENDIX A – TROUBLESHOOTING .................................................................................................... 92
APPENDIX B – CUSTOMIZATION ......................................................................................................... 95
W
EB SERVICES API ...................................................................................................................................... 95
T.37
ADVANCED USAGE ............................................................................................................................. 116
APPENDIX C – CREATING COVER PAGES ........................................................................................... 118
S
OME OF THE SOFTWARE KNOWN TO WORK .................................................................................................. 118
T
EXT FIELD NAMES AND DESCRIPTIONS ......................................................................................................... 118
APPENDIX E – REGULATORY COMPLIANCE ....................................................................................... 119
APPENDIX F - ENVIRONMENTAL INFORMATION ............................................................................... 121
APPENDIX G – END USER LICENSE AGREEMENT ................................................................................ 124
IMPORTANT
READ BEFORE OPERATING ............................................................................................. 124
INDEX .............................................................................................................................................. 126
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 4
Chapter 1 – Product Description &
Specifications
Product Description
The FaxFinder IP provides fax functionality to an IP-based telephony environment, eliminating the need for analog-based phone connections dedicated to supporting analog fax applications.
We Supply
FF240-IP
A FF240-IP with factory-installed software
One power supply with power cord
A product CD that contains: a software package
for client PCs and additional documentation
A serial console cable
Safety Warnings
Internal Lithium Battery
• A lithium battery located within product provides backup power for the timekeeping
capability. The battery has an estimated life expectancy of ten years.
• When the battery starts to weaken, the date and time may be incorrect. If the battery fails,
the board must be sent back to Multi-Tech Systems for battery replacement.
Lithium cells and batteries are subject to the Provisions for International Transportation.
Multi-Tech Systems, Inc. confirms that the Lithium batteries used in the Multi-Tech product(s) referenced in this manual comply with Special Provision 188 of the UN Model Regulations,
Special Provision A45 of the ICAO-TI/IATA-DGR (Air), Special Provision 310 of the IMDG Code, and Special Provision 188 of the ADR and RID (Road and Rail Europe).
Warning! There is danger of explosion if the battery is incorrectly replaced!
Ethernet Ports Caution
Caution: The Ethernet ports and command ports are not designed to be connected to a Public
Telecommunication Network.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 5
Technical Specifications
Chapter 1: Product Description and Specifications
Connectors
1 RJ45 Console Serial Port, 1 RJ45 Ethernet Port, 2 USB Ports (inactive)
FF240-IP
Size 9.1” W x 6.1” L x 1.7” H (23.11 cm x 15.49 cm x 4.32 cm) Weight 2.6 lbs. (1.2 kg) Input Voltage Requirements 12 V @ 5A
12 v Typical: 0.870 A / 10.65 W;
Maximum Power Consumption*
Max: 0.955 A / 11.65 W
Peak Reset:
Inrush Current: 15.40 AMPS
Operating Environment
-22° to 140° F (-30° to +60° C) – [UL listed @ 104° F/ 40° C] relative humidity 20 to 90% noncondensing
Storage Temperature -40° to 185° F (-40° to +85° C) EMC Approvals FCC Part 15 Class A, EN 55022 Class A, EN 55024
Safety Approvals UL\cUL 60950-1 ed.2, IEC 60950-1 ed.2 & EN (2006 +am.11)
Maximum T.38 Ports 8 Web Connections 50 File Upload Size** 50MB is the maximum with:
48MB max for the Send Fax Web page 36MB max for T.37, Client software and API
Warranty 2 years
* Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when
determining product load. ** The difference in maximum size allowed is due to the data encoding for T.37, the client software and API
attachments.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 6
Chapter 2 – Getting Started
Introduction
This chapter shows example usage scenarios for inbound and outbound faxes as well as basic setup instructions for your Multi-Tech Model FF240-IP. The setup process includes both cabling of the FF240-IP unit and configuration of the FF240-IP server software. The FF240-IP server software resides on the FF240-IP unit and does not need to be installed.
FF240-IP Operating Modes
When placed in the optimal environment, the Multi-Tech Systems FF240-IP can provide a host of useful functions. Inbound routing, that is fax transmissions coming into the FF240-IP unit, can be sent to many destinations, as shown below. Following that, there are some outbound fax examples showing different ways that faxes can be sent by users.
Inbound Routing. Fax users receive faxes in the form of email attachments. Also, inbound faxes can be automatically printed or stored in a shared folder for archiving or multiple user access.
The red arrows indicate an incoming fax; the green arrows show all the possible routing options and the
blue arrows show the incoming fax converted to an email.
Just like a telephone, the FF240-IP has phone numbers mapped to it. So a call from the analog fax machine is routed to the FF240-IP just as any other call is routed. Once the fax is received on the FF240­IP, it will use its inbound routing settings to send the fax to a printer, network share, email client or any combination of these.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 7
Chapter 2: Getting Started
Outbound Routing. FaxFinder users on the network can send faxes directly from their Windows PC using any application program that can print (if the Client software is installed). The application program must be set so that the FF240-IP itself is its printing destination. In response to the ‘Print’ command, the FF240-IP turns the ‘print file’ image into a fax. Store and Forward faxing (T.37) allows for emails to be sent through the FF240-IP as a fax or users can simply log in to the web interface (Send Fax screen) and send a fax from the unit directly. Graphic depictions of these outbound routing examples are shown below.
T.37
In this example, the FF240-IP acts as a mail server. The red arrows show an email originating from a PC
and the green arrows show the FF240-IP sending that email to a phone number.
Send Fax screen
Here the red arrows indicate a user browsing to the FF240-IP and utilizing the Send Fax page. The green
arrows represent the FF240-IP sending that fax to a phone number.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 8
Chapter 2: Getting Started
Client software
Here the red arrows show the use of the Client software and the green arrows represent the FF240-IP
sending that fax to a phone number.
This example requires that the FaxFinder Client software be installed on a user’s Windows PC. The Client software can be used in two ways:
1) Invoke it directly to send faxes.
2) Invoke it indirectly using the Print function from any application program that can print (e.g.
Microsoft Word) with the FaxFinder installed as an available printer.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 9
Chapter 2: Getting Started
Mechanical Mounting
Rack Mounting
Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit. If installing the unit in a closed or multi-unit enclosure, ensure adequate airflow within the rack so that the maximum recommended ambient temperature (40° C) is not exceeded. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. If a power strip is used, ensure that the power strip provides adequate grounding of the attached apparatus.
When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous condition. The rack used should safely support the combined weight of all the equipment it supports.
Ensure that the mains supply circuit is capable of handling the load of the equipment. See the power label on the equipment for load requirements.
This equipment should only be installed by properly qualified service personnel. Only connect like circuits - connect SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications Network) circuits to TN circuits.
Note:
The ambient temperature of the rack interior must not exceed 40° Celsius.
19-Inch Rack Enclosure Mounting Procedure
Attaching the FF240-IP to the rail of an EIA 19-inch rack enclosure will likely require two persons. Essentially, the technicians must attach the brackets to the FF240-IP chassis with the screws provided and then secure unit to rack rails by the brackets. Because equipment racks vary, screws for rack-rail mounting are not provided. Follow the instructions of the rack manufacturer and use screws that fit.
1. Remove the side screws of the unit.
2. Position the rack-mounting brackets on the FF240-IP using the screw holes.
3. Secure the brackets to the FF240-IP using the screws that were removed.
4. Mount the FF240-IP in the rack enclosure per the rack manufacturer’s mounting procedure.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 10
External Descriptions
Back Panel Connections
Descriptions of the connections available on the back of the FF240-IP unit.
Power Connector: Threaded connector for the provided power supply. Console: RJ 45 connection for serial access and control of the FF240-IP units. USB Ports (reserved for future use): These ports are inactive. Reset: Pressing the reset button will reboot the unit. LAN 1: RJ 45 receptacle for network connection.
Front Panel LEDs
Chapter 2: Getting Started
Label Name Description Speed Speed When lit, if the color is:
Green: Ethernet rate is 1000 Mbps; Yellow: Ethernet rate is 100 Mbps Unlit: Ethernet rate is 10 Mbps
Link/Act Link / Activity Lit when a physical link has been established with the Ethernet
network. Blinking when there is activity.
HDD Hard Disk Drive When the internal hard drive is accessed, this LED will light
yellow. When unlit, HDD is not being accessed.
Power Power Solid (constant) green if unit is on.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 11
Chapter 2: Getting Started
Installation Overview
Part A: Cabling – Connecting the FF240-IP to Power and Ethernet
Summary: Place the FF240-IP in a convenient location, and then connect the power supply to your AC
power outlet and then connect to the Ethernet network.
1. Connect FF240-IP to AC Outlet.
Plug the DC Receptacle on your FF240-IP.
Caution: Use only the DC power transformer supplied with the FF240-IP. Use of any other transformer
2. Verify Powering.
After power
power transformer into a power outlet or power strip. Secure the other end to the Power
voids the warranty and can damage the FF240-IP.
is applied, the Power LED comes on immediately.
3. Connect FF240-IP to Ethernet
Plug one end of your RJ45 Ethernet cable into the FF240-IP’s Ethernet jack and the other end into your network. This Ethernet cable is not included with your FF240-IP unit.
Caution: Before connecting to the Ethernet Network, make sure that the network to which you are
connecting the FF240-IP is not a 192.168.2.x subnet. Because the FF240-IP’s factory default IP address is 192.168.2.1, connecting it to a network that has a different device at that same IP address would cause data interference. If it is a 192.168.2.x subnet, connect from the Administrative PC to the FF240-IP using an RJ 45 crossover cable until the FF240-IP’s IP address has been configured. Thereafter, connect the FF240-IP into the network with an ordinary RJ 45 cable.
Network.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 12
Chapter 2: Getting Started
Part B: Configuring the FF240-IP Server
1. Setting Admin PC to Startup IP Address
To initially access the FF240-IP, you will need to connect the unit directly to a compatible computer. This process is detailed below. After the first setup, you can change the IP address of the FF240-IP unit to one that is capable of operating on the network where it will permanently reside. If the FF240­IP is already attached to a network, the Client software can Auto-discover the IP address. Alternatively, using the Command/Console port, you can use a terminal program (like HyperTerminal) and type “ifconfig eth0 ‘IP address’”. After that you can temporarily use the web interface for access and permanently set the IP address in the System Configuration section.
A. Connect a PC directly to your FF240-IP unit using an RJ 45 network cable (this may entail
disconnecting the PC from its current network).
B. Set the computer now connected to the FF240-IP to IP address http://192.168.2.x, where x can
be from 2 to 254 (the factory default for the FF240-IP is 192.168.2.1). Make sure you write down your PC’s original network settings so you may re-enter them when finished.
Windows XP/2003
a. From the Windows desktop, right-click on
“My Network Places,” and select “Properties.”
b. In the Network Connection screen, right-
click on “Local Area Connection.”
c. In the Local Area Connection Properties
screen, on the “General” tab, scroll to the “Internet Protocol (TCP/IP)” entry and select it. Click “Properties.”
d. In the Internet Protocol (TCP/IP)
Properties screen, record the existing IP address. Then reset the IP address to
192.168.2.2.
Windows 2000
a. From the Windows desktop, right-click on
“My Network Places,” and select “Properties.”
b. In the Network and Dialup Connections
screen, right-click on “Local Area Connection” and select “Properties.”
c. In the Local Area Connection Properties
screen, select the “Internet Protocol (TCP/IP)” entry. Click “Properties.”
d. In the Internet Protocol (TCP/IP)
Properties screen, record the existing IP address. Then reset the IP address to
192.168.2.2.
Windows Vista
a. Click on Start and go to Network. b. In the left-hand ‘Folders’ pane, Right-click on Network and select Properties. c. For the Local Area Connection, click on the View Status link. d. In the Status window, click on Properties. Click Continue when the permission window pops-
up.
e. In the Properties window, click once to highlight “Internet Protocol Version 4 (TCP/IPv4)” and
then click Properties below.
f. Here you can select the “Use the following IP address:” radio button, and then set the “IP
Address” to 192.168.2.2.
g. Click OK, then click Close and then Close again.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 13
Chapter 2: Getting Started
2. Logging In
A. Bring up a Web browser on your PC. In the browser address line, type the IP address of the
FF240-IP: type 192.168.2.1 and press Enter.
Note
: Your browser may show a warning message at this point. This is related to the certificate
issued by the FF240-IP. Browsers will not allow access without a valid certificate - the FF240-IP does have a valid certificate, but it is self-signed (i.e. no third party verification), so your browser displays a warning about this. You may safely continue (more details are given in step 5).
B. The Login screen will appear. At this point you can be assured that the FF240-IP is connected to
the network.
C. At the Login screen, enter admin (all lower case) in the Username field and admin (all lower case)
in the Password field.
D. Click the Login button. The Web Management Home screen will appear. From this screen, you
can access all of the FF240-IP Server software screens.
Note
: The FF240-IP units have real-time clocks. The default setting is to set the time via a timer
server (time.nist.gov). If the time is not accurate, a message may be issued by the web browser that the certificate is invalid or expired. If this occurs, you should add an exception temporarily until the IP Address and date/time are correctly set.
Once the date/time and IP Address are set, you will be able to generate a certificate with your information (see Certificates section of Chapter 3).
3. Setting FF240-IP IP Addresses
A. Click on Sy
stem Configuration in the top navigation bar.
B. Network Configuration is the first sub-category found in the left-hand navigation frame. Fill in the
IP information that applies to your unit. The fields for “IP Address,” “Subnet Mask,” and “Default Gateway” are required.
The Hostname contains the domain name for the FF240-IP. This is used
for T.37 store and forward faxing. Email clients must send the email with the ‘To’ address in the format: FAX=7635551234@Hostname (where “Hostname” is the FF240-IP domain name). A “Primary DNS” and “Secondary DNS” may be considered optional, but, in any case, do not leave an invalid value in either of these fields.
C. Click Save. After the Save button has been clicked, it takes a moment for the FF240-IP to update
the addresses.
4. Resetting Admin PC to Its Regular IP Address
p #1 above, you recorded the original network configuration of the administrator’s PC and then
In ste reset the IP address as required to allow communication with the FF240-IP unit. You may now set the network settings of the administrator’s PC back to its original value or to any other value that will allow you to communicate with the FF240-IP at its new IP address.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 14
Chapter 2: Getting Started
5. Log In After Reset
Having reset the IP address of the administrator’s PC, you must log into the FF240-IP Server software again. Enter the new IP address of the FF240-IP into your browser, and then enter admin as Username and admin as Password to log in again.
If the IP has been changed, your browser may show a warning message at this point. This is related to the certificate issued by the FF240-IP (the default is for the IP address 192.168.2.1 – changing the IP will cause an invalid certificate warning). Browsers will not allow access without a valid certificate and the FF240-IP does have a valid certificate, but it is self-signed (i.e. no third party verification), so your browser displays a warning about this. You may safely continue (Internet Explorer), or in the case of Firefox, temporarily add the FF240-IP certificate to the exception list.
Firefox Add Exception Process:
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 15
Chapter 2: Getting Started
6. Save your Configuration to a File on the Local PC
Now that you have setup the FF240-IP unit to the necessary configuration, it is a good idea to save the parameters in case the unit needs to be restored after a factory default. This will save you time if you want to test different settings or need to do some troubleshooting as you will be able to return to these settings easily. Click on the System Configuration top navigation link and then click on the Save/Restore link in the left-hand pane. In the Save/Restore Configuration window, click on the Save Config link in the upper right hand corner to save what you have set so far. The file name “config_nnnn.bin” (with the n’s replaced by the version number and current date) will appear in the dialog for where you can store the file. This config file can then be used to restore the FF240-IP to this configuration.
7. Sending Test Faxes
up an email address for the Administrator by going to the Users section (top navigation bar) and
Set click on the Edit action item for the Administrator account to add an email address. Next go to the Fax Configuration | Inbound Routing page and verify where the fax will be routed – if no settings are changed, any incoming fax will be emailed to the Administrator email address (by default, all incoming faxes are routed to the Administrator). Next set the SMTP parameters in the SMTP Configuration section of the System Configuration.
A two step approach is recommended to verify faxing is working properly using FF240-IP. In the first step, the FF240-IP sends a fax to itself to verify that the fax is sent/received and routed properly. If this works properly, the next step is to configure the SIP/T.38 settings on FF240-IP to match your SIP/T.38 network requirements and send test faxes again.
Sending a loop-back test fax: A. Go to the Fax Configuration screen, enter the IP Address of your FF240-IP in the SIP
Proxy/Gateway field leaving default values in the other fields, and click Save to accept the changes. This will cause all outbound faxes to be looped-back to FF240-IP. Next, go the Send Fax screen, select "Enter Recipient Info" in the Find Recipient field, and enter the phone number 123­456-7890 in the "Fax Number" field under Recipient Information. Enter some text in the Subject and Comments fields under Cover Page Information, and then click the "Send Fax" button at the bottom of the screen to send the fax.
B. Click on the Status & Logs link in the top navigation bar, and then click on the Fax Status link to
observe the status of the loop-back fax. You should see "sending" on one of the channels, and "receiving" on another. When the fax completes, click on the Inbound Fax Log link in the left­hand frame to see if the FF240-IP sends the email. If the email was sent successfully, the “Inbound Fax Log” field will contain the message. Click on the Details link to see where it was delivered. If the email is not delivered within 5 minutes, see the “Troubleshooting Appendix;” specifically “What if I don’t get the email to me of the test fax that I sent?”
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 16
Chapter 2: Getting Started
Sending a test fax on your SIP network:
A. Go to the Fax Configuration page and configure SIP Proxy/Gateway field with the IP address of
the SIP device the FF240-IP will communicate with when sending faxes. This could be a SIP proxy, SIP Gateway or IP PBX. Enter the SIP Domain if required by your SIP device. If your SIP Device requires authorization, enable the Authorization Required check box, and fill out the Username, Password, Confirm Password fields as required. Enable Use Registrar and enter the Registrar IP address if the FF240-IP must use a registrar for SIP call routing. Configure the Local, SIP Proxy, and Registrar Port values if your SIP device requires something other than the normal default 5060 value. Configure the T.38 values as required by your SIP device, the default values are a good starting point for most installations. You may need to reconfigure the Fax Method to T.30 Pass Through if your SIP device does not support T.38. You may configure FF240-IP to use some or all of the extension digits passed to it by the SIP device for routing the incoming faxes by modifying the Extension Digits and Extension Length fields. When you finish configuring SIP/T.38 values, click the Save button. Go to the Send Fax screen and send a fax to a remote fax machine accessible through your SIP device. Configure the dial plan on your SIP device to properly route incoming fax calls to FF240-IP, and then send a fax to FF240-IP from a remote fax machine.
B. View the status of the fax by viewing Fax Status and Inbound/Outbound Fax Log screens under
Status and Logs similar to what was done for the loop-back fax above.
C. Verify also that you can open the fax in a PDF viewer program on your computer. The PDF viewer
could be any commercial or open source PDF viewer. You can also choose to have your fax messages delivered as TIFF files. The TIFF viewer program you use could be either the Multi-Tech TIFF Viewer or a graphic file viewer included with or installed in your PC. (The Multi-Tech TIFF viewer is included on the Product CD and installed with other client programs. During installation, you can choose to associate all TIFF files with the Multi-Tech TIFF Viewer or leave them associated with another program.) In your email program, double-click on the file attached to the email message. The PDF or TIFF viewer program will come up automatically displaying the fax file.
8. Adding Client-Users
It is important to
get the users added for the FF240-IP as the contact database is tied to the user account for those users who will send faxes. The best case scenario would have all potential users added before the users install the client software and begin to use the FF240-IP, that way, the contact lists will be automatically populated with any contacts they already have that have been entered into the FF240-IP unit for that user.
A. Click on the Users link in the top navigation bar to create entries for the other users in your office
who will send faxes through the FF240-IP. For each such FF240-IP client/user, enter the Username, Password, phone numbers and email address in the appropriate fields.
B. Click on the Add
link in the upper right-hand corner of the Users window to create a new client
user. Ensure that you click on the Update button after each entry before creating the next one. The new User will appear in the list of FaxFinder Users.
An alternative method for populating the User database is Comma Separated Value importation.
By default, there is an Administrator user that cannot be deleted, but you can click on the Edit
Note:
action item to change the information and password.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 17
Chapter 3 – Web Management
Interface
Introduction
In this chapter, we present the screens of the FF240-IP web management interface and describe the sub-categories for each screen. The major sections are presented along the top navigation bar of the web interface and most of these will activate a left-hand navigation window of sub-categories when clicked. As with any secure browser-based user interface, a certificate is required to allow access. The certificate used by the FF240-IP unit is self-signed, meaning that you will see a security warning when you first access the unit from a browser. These warnings do not mean that the unit is not secure; it is merely an indication that the validated certificate is not signed by a third party. Please select the option to continue when you are presented this information.
Login Screen
When you enter the IP address of your FF240-IP unit in a browser, you will first see the certificate warning as noted above. After continuing past the warning, you will be presented with the Login Screen. When you first receive your unit, the default username is admin and the default password is admin.
Forgot Password?
Should you forget your password, a link is provided that you can click to have your password emailed to you for access. Enter your username in the form provided and click the Send button to have the FF240­IP email the password.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 18
Chapter 3: Web Management Interface
Home Screen
The FF240-IP Home screen displays the model name, software version and contact resources.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 19
Chapter 3: Web Management Interface
Status & Logs Section
System Status
System Status
The
System Status screen provides many key pieces of information that can be used diagnostically or
simply as a confirmation of correct settings.
Current Time
This field displays the set in the System Configuration: Time screen.
Up Time
This displays reboot/reset or disconnection of power.
Time Server Status
This in Time Server Status messages include: Disabled, Synchronizing, Synchronized at [time], and Failed
to synchronize: [error].
SIP Register Status
When status of the FF240-IP registering to the registrar.
the running, total time that the FF240-IP has been in operation since the last
dicates the status of the Time Server currently in use.
"Use Registrar" is checked in the Fax Configuration | SIP settings section, this shows the
current time and date on the FF240-IP unit. The format for this display is
Printer Status section
Printer Status
This displays Printers section.
Network Share Status section
Network Share Status
This displays Configuration: Shares section.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 20
the current status of each printer that has been set up in the System Configuration:
the current status of any network shares that have been configured in the System
Chapter 3: Web Management Interface
Fax Status
Fax Status details the current state for several key items. Here also the administrators can view and change the state of the channels.
Channel Status
Channel
This column
State
This column Connected, and Busied Out.
Pages Sent/Recd
This colu
Baud Rate
This column
Fax Number
This colu
ECM
This column shows if Error
Line Encoding
This column shows the
Resolution
This column shows the resolution will be transmitted as.
Remote ID
This column
Modulation
This colu
Action
This option is
displays the sequential channel number associated with each installed T.38 port.
displays the current state that the channel is in. Messages include: Waiting for Ring,
mn displays the total number of pages that a channel has sent or received.
displays the baud rate for the channel.
mn displays the fax number associated with the channel.
Correction Mode is on or off for the channel.
line encoding set for this channel.
(vertical scan line type: ‘fine’, ‘standard’, etc.) that the page
displays the received identification from the remote connection.
mn shows the modulation set for this channel.
only available to an administrator.
Reset
Clicking on this link will reset the channel.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 21
Chapter 3: Web Management Interface
Inbound Fax Status
Inbound Fax Status displays information pertaining to each fax that is incoming, divided into a variety of categories.
State
This column
displays the state of a fax that has not yet been completely received.
Messages include: receiving or delivering.
Start Time
This shows th
e time that the inbound fax was initiated.
Channel
This colu
mn displays the channel number associated with each installed T.38 port.
Extension
This will
show the extension number where the fax will be routed to (if any).
Recipient
This will
display the recipient Username or channel ID.
Remote ID
This shows the ID informa
tion sent from the fax originator.
Pages Received
This will
show the total number of pages received.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 22
Chapter 3: Web Management Interface
Outbound Fax Status
Outbound Fax Status displays information pertaining to each fax that is set to be sent, divided into a variety of categories. There is also an Action section for aborting the fax before it is sent.
State
This column
displays the state of a fax that has not yet been sent or completed being sent.
Messages include: new, pending and sending.
Created At
This shows w
hen the outbound fax was initially queued.
Scheduled For
If the fax in the Outbox is scheduled to be sent at a ti
me other than immediately, this column
will show the scheduled time.
Sender
This shows th
e sender name and username of the party associated with the fax to be sent.
Recipients
Name
Displays the
name of the party intended to receive the fax.
Fax
The telephone number that is intended to receive the fax.
Phone
The voice telephone number of the recipient.
Organization
Name of the business or company intended to receive the fax.
Fax Details
This shows th
e pertinent pages of the outbound fax.
Action
These are
links to specific actions for individual outbound faxes.
Abort
This will cancel all further attempts to send this fax.
Details
Clicking this link will bring up a new windows with details of this specific fax. You may also select to Abort
from this window.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 23
Chapter 3: Web Management Interface
Mail Queue
The Mail Queue displays a list of emails residing in the queue waiting to be completed. Information is broken into six sections.
Resend Queued Mails
Clicking on this link will tell the FF240-IP to resend all mail items in the queue immediately.
Date
This column
displays the date the email was created on.
Size
This column shows the size of the mail
message in bytes.
Sender
This colu
mn displays the user name of the party sending the email.
Recipient
This column
displays the intended target of the email.
Type
This column shows the
delivery type of file that is to be sent; e.g. local, remote.
Delivery Message
This column shows information about the resul
t of the delivery attempt.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 24
Chapter 3: Web Management Interface
Mail Log
The Mail Log displays recent delivery attempts, listed from most recent to oldest.
Date
This colu
Sender
This column
Recipient
This column
Delivery Message
This column
For example, if there was a problem, SMTP error messages can be shown here; e.g. deferral: Sorry, I wasn’t able to establish an SMTP connection. (#4.4.1).
mn displays the date that this mail entry was attempted.
displays the sender of this particular mail attempt.
displays the recipient for this attempted mailing.
displays a message showing the result of the mail delivery attempt.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 25
Chapter 3: Web Management Interface
Inbound Fax Log
The Inbound Fax Log is a running tally of all of the faxes received by the FF240-IP unit. The individual logs have several categories that are tracked. Descriptions are below.
State
This will received, error – partial fax, and delivery failure.
Complete Time
This logs the depends on the settings chosen in System Configuration | Time.
Remote ID
This will
Channel
This will
show the current or final state of the fax in question. States include: complete, error – no page
time at which that the incoming fax was successfully received. The format displayed
display the identification associated with the received fax.
show which channel received the fax.
Extension
This column
displays the extension that received the fax (if any).
Recipient
This colu
mn shows the identification of the recipient of the fax.
Pages
This
displays the number of pages that were received.
Action
This category shows actions that can be
taken with this log file. Details
show more specifics about the fax received as shown below.
is the only option here, which will
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Chapter 3: Web Management Interface
Outbound Fax Log
The Outbound Fax Log is a running tally of all of the faxes sent by the FF240-IP unit. The individual logs have six categories that are tracked. Descriptions are below.
Status
This colu failed.
Start Time
This column
End Time
This column
Sender Name
This column
mn displays the final result of the outgoing fax. Status messages include: sent, aborted and
displays the time that the transmission was started.
displays the time when the fax transmission completed.
displays the user name of the sending party.
Recipient Name
This colu
mn displays the name entered as the intended receiver of the fax.
Recipient Fax
This column
displays the fax number entered as the intended destination of the fax.
Pages
This colu
mn shows the number of pages in the outbound fax.
Action
Clicking on
the Details
link will bring up a pop-up window with further information concerning this fax.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 27
Call Log
Channel
This colu
Chapter 3: Web Management Interface
mn displays which channel the logged fax used.
Status
This column
displays the current state that the outgoing fax is considered to be in. Status messages
include: pass, aborted and failed.
Direction
This column shows which direction the l
Fax Number
This column
displays the phone number that the fax was logged on.
Time
This column
displays the time when the fax transmission completed.
Size
This column
displays the size.
Pages
This colu
mn displays the name entered as the intended receiver of the fax.
Resolution
This colu
mn displays the resolution used during the fax transmission.
Action
Clicking on
the Details
link will bring up a pop-up window with further information concerning this fax.
ogged fax went: either inbound or outbound.
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 28
Chapter 3: Web Management Interface
System Configuration Section
Network
Network Configuration
This section is for entering the specific By factory default, the FF240-IP ships with the IP address 192.168.2.1 for setup purposes. After setup and prior to connecting to your live network, enter the needed parameters for proper operation on the network where the FF240-IP is to operate.
network settings needed for the FF240-IP to run on your network.
Hostname
the hostname that will be associated with this FF240-IP unit. This is what will be used in
Enter conjunction with Store and Forward faxing through email. The Fax server will check the hostname entered here and in Fax Configuration | Store & Forward Fax (T.37): Additional Hosts. If an email comes from an email client not listed in either of these locations, that email will be rejected.
Description
Here you
IP Address
Enter for the first time, remember that once this has been changed, you will have to be on the same network to make further changes.
Subnet Mask
Enter
255.255.255.0, though your network may be different.
Default Gateway
Enter gateway is what allows the FF240-IP to contact network addresses outside of the local network. This is necessary for contacting an internet time server or SMTP server.
Primary DNS
Enter resolution of IP addresses. Changing this value will require a reboot of the unit.
Secondary DNS
Enter reboot of the unit.
Save button
When you away from this page, else your changes will be lost.
may enter a custom description for this network connection.
the IP address that has been set for this FF240-IP unit. If you are setting this FF240-IP up
the subnet mask that has been set for this FF240-IP unit. A typical subnet mask is
the IP address of the default gateway on the network for this FF240-IP unit. The default
the primary domain name server (if any) that this FF240-IP unit will use for name
the secondary DNS server (if any) for this FF240-IP unit. Changing this value will require a
have entered your information, be sure to click the save button before navigating
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 29
Chapter 3: Web Management Interface
SMTP
The SMTP section contains the information needed to setup email usage with the FF240-IP, as well as a way to test the setup by sending an email.
SMTP Configuration
SMTP Server Address
the IP address of your simple mail transfer protocol server here. This can be either an IP
Enter address or Hostname. This is where emails will be sent.
SMTP Port
the SMTP port to be used here (the default value for SMTP is 25).
Enter
SMTP Username
If your S for validation on the email server.
SMTP Password
If ne
Confirm SMTP Password
Re-en
FaxFinder Email Address
When a noreply@'Hostname' (Hostname is the text entered in at System Configuration | Network| Hostname) unless there is something entered in this FaxFinder Email Address field. If this has a value in it, that value will appear in the ‘from’ field for emails from the FaxFinder. This is true for all emails the FaxFinder send unless the email is for a fax received. Then the ‘from’ address is the Fax ID.
Save button
When you away from this page, else your changes will be lost.
MTP server requires authentication, enter the username that the FF240-IP unit will use
cessary for authentication, enter the password associated with the above username.
ter the password in order to avoid possible errors in the password previously entered.
n email is sent from the FaxFinder, the ‘From’ field in that email will be ffmailer-
have entered your information, be sure to click the save button before navigating
Send a Test Email
Send Test Email To Address
an email address here that you would like to send a test email to for verification that the
Enter settings entered are correct and then click the ‘Send Test Email
Multi-Tech Systems, Inc. FF240-IP Admin User Guide 30
’ link.
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