Multi-Link Stick User Manual
ONLINE MANUAL FOR
TM
The Stick
. This is NOT
rocket science.
serious about the information you need to make the product function correctly....
but we can’t get real serious about writing product manuals.
There are enough bad product manuals out there to sink an
probably seen them-the ones that take a degree
figure out, or they are
plain
boring.
Our humor or wit (or lack of
to lessen any aspect of the product except maybe the painful task of gettmg
through some very dry material. Thanks.
the finest products on the market. And we are
aircraft
Electrical
this
manual is not put here
written
in every language except English
either)
in the rhetoric of
in
carrier. You’ve
Engineering
or...
they are just
to
Something
You Should Know Now That You Have
PurchasedOur Product- Product
You are the most important person in the world and we at Multi-Link want to
THANK YOU for your business. We can’t say it enough! At one time in
America, business was conducted face to face where a word and a handshake were
good enough. While we seldom get the opportunity to personally meet and thank
the people who buy our products, we realize your purchase of The
of confidence and trust in our product and our company. We will not betray this
confidence or trust-that is our word and handshake to you. You are the backbone
of our business.
The ultimate goal we, as a company, have targeted is your satisfaction. We want
you as a customer and a commitment to your complete satisfaction AFTER THE
SALE is our pledge. If at any time you have a problem, comment or question
about The
We want to hear from you. And again, THANKS for the opportunity to do
business with you. You are important to us.
Stick (tm), its operation, functions or features - call us at 1 800 535 4651.
. .
Stick(tm)
is a vote
SAFETY INSTRUCTIONS
1
HOW THE STICK WORKS
1.1) Programmable Features
1.2) Standard Features
2
PROGRAMMING THE STICK
2.1) Programming and Quick Reference Guide
2.2)
Initial Check, Power Up, Connect To The Phone Line.
3
THE “HOW TO” OF PROGRAMMING
3.1) Tones / Programming Commands
3.2) Overview of Programming
3.3) Audible “Read Back” of Programming
4
POINTERS FOR HOOK-UP OF VOICE/DATA EQUIPMENT
4.1)
FAX / PC Fax Cards
4.2) Answering Machines
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4.3) Computer Modems
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1
4
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7
9
4.4) Other Stuff
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INSTALLATION- Introduction
On Single Phone Line
5.1)
A) Simple Plug-In
B) Simple Plug-In W/Extensions
C) “Barge-In Protection” For Simple Plug-In W/Extensions
D) Not-So-Simple In Line Installation
On Multiple Phone Line System
5.2)
A) Key System or PBX
B) RJ-14 Two Line Phone System
6
MOUNTING THE
7
TECHNICAL SPECIFICATIONS
8
FCC/DOC/LIMITED WARRANTY
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STICK
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When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and injury to
persons, including the following:
1.
Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use
liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water, for example, near a bathtub, wash
bowl, kitchen sink or laundry tub, in a wet basement, or near a
swimming pool.
5. Do not place
product may
this product on an unstable
fall causing serious damage
cart, stand, or table.
to the product.
The
6. This product should never be placed near or over a radiator or heat
register. This product should not be placed in a built-in installation
unless proper ventilation is provided.
7. This product should be operated only
indicated on the marking label. If you are not sure of the type of power
supply to your home, consult your dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not locate this
product where the cord will be abused by persons walking on it.
not overload wall outlets and
9. Do
risk of fire or electric shock.
the
Never push objects of any kind into this product through cabinet
10.
as they may touch dangerous voltage points or short out parts
from
the type of power source
extensioncordsas this can
result
in
slots
that could result in a risk of fire or electric shock. Never spill liquid of
any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this product,
but take it to a qualified serviceman when some service or repair work
is required. Opening or removing covers may expose you to dangerous
voltages or other risks. Incorrect reassembly can cause electric shock
when the appliance is subsequently used.
12. Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
A) When the power supply cord or plug is damaged or frayed.
B) If liquid has been spilled into the product.
C) If the product has been exposed to rain or water.
D) If the product does not operate normally by following the
operating instructions. Adjust only those controls, that are covered
by the operating instructions because improper adjustment of other
controls may result in damage and will often require extensive
work by a qualified technician to restore the product to normal
operation.
E) If the product has been dropped or the cabinet has been damaged.
F) If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electric shock from
lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the
leak.
INSTALLATION INSTRUCTIONS
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is
specially designed for wet locations.
3.
Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
4. Use caution when installing or modifying telephone lines.
"SAVE
THESE INSTRUCTIONS!”
Congratulations! You have purchased the highest quality
voice/fax/modem call processor in the industry-The Stick! This
manual has been designed to get you, your communications
devices and The Stick operating on the phone line with a minimal
amount of work. Please read this manual carefully and BE SURE
TO FILL OUT AND MAIL YOUR WARRANTY CARD!
tones to the calling party. After the screening function is
performed, the call is routed to the proper device.
The Stick’s performance is dependent on how it is installed on a
home or business phone line and what programmable features are
activated. The next section explains the different features which
optimize performance in particular installations.
HOW WORKS
When installed on a phone line, The Stick automatically answers
all inbound calls and “screens” for fax tones (CNG-CalliNG tones)
and Security Access Codes (in the form of DTMF/touch tones).
While performing the “screening” function for both types of tones
The Stick is transmitting phone company-simulated “ringback”
1.1 PROGRAMMABLE FEATURES-
Fax Tone Detection-This feature, when activated, tells The Stick to
detect the presence of CNG/fax tones which may be transmitted by a
calling fax machine or
tones, whether they be from a fax machine or PC Fax card, are routed
through to equipment connected to the device port labeled FAX. If no
PC Fax
card. All calls accompanied by CNG
Read This First!!!!!
fax-type equipment is used on The Stick, simply deactivate this feature.
Factory preset is “on”.
Protected Hook
with certain multi-line
Flash-This feature allows The Stick to be compatible
KSU
phone systems. Some KSU systems do not
allow touch tones (DTMF tones) to be generated from a telephone key
pad after an inbound call has arrived. With Protected Hook flash "on"
the phone system can be “fooled” into generating touch tones by striking
the flash key. Calls can then be manually transferred between devices by
dialing the proper security access code. Factory preset is “off.”
Unanswered Call Silent Transfer-This feature was engineered for
those of you who may receive manual fax or modem calls after normal
business hours but do not use an answering machine. Manual fax calls
(not accompanied by CNG fax tones) and modem calls usually wind up
routed to the phone when the caller cannot execute the proper access
code. With Unanswered Call Silent Transfer “on”, the inbound call
(routed to the phone) will be switched over to a designated port (see
Silent Transfer Destination) after the unanswered phone has been rung
the maximum number of rings. Factory preset is “off.”
Answering Machine Silent Transfer-This
Unanswered Call Silent Transfer except tha t
45
answering machine to field after-hours calls. When a manual fax or
modem call arrives and the answering machine has answered, the caller
will still be able to get to a destination device by staying on the line after
the answering machine “times out”. If you answer a call and hang up
before 45 seconds, The Stick will transfer the call to the designated
device. Factory preset is “off.”
Silent Transfer Destination-After activating either Silent Transfer
feature, you will want to tell The Stick where to route the call. The
“Destination” program feature gives you the option of routing all
hours calls to either the fax or modem. Factory preset is to the port
labeled “FAX”.
Programmable e Securityv
executed by dialing the programmed SAC for each voice/data device
2
feature works like
it is designed for calls of
seconds or less. It should only be activated when you are using an
after-
Access Codes (SAC’s)-Transfer of a call is
connected to The Stick. SAC’s are programmable (using a touch tone
phone only) up to
4
characters long- digits 0 through 9 and symbols
*
(star) and # (pound). The Stick will not detect SAC’s dialed from
“calling” pulse
phones- only
from touch tone phones. Call transfers dialed
by a pulse phone are limited to phones hooked to or on the same line as
The Stick and are limited to transfer to the “FAX” port only. The pulse
dial SAC for this is fixed at “2”. You must also have the “Pulse Detect”
feature on if you use a pulse dial phone to transfer a call.
Do’s and Don’ts Of SAC Programming
l 1 Digit Security Access Codes ARE NOT recommended. (Refer to
“Programming” Section, page 9).
#",
l DO NOT use the codes
"9" or
"##"
These codes are reserved for the “Call Grab” feature and
"9"
"#","#
or anything beginning with
programming access to The Stick, respectively.
l DO NOT select an access code that may be the
first
part of a dialed
number or the control code of your answering machine.
3
Factory preset Security Access Codes are as follows:
Touch Tone Pulse Dial
VOICE 1 and VOICE 2
Port-
FAX
MODEM
Port-
Ports-
*1
*2
*3
None
2
None
Pulse Detection-The Pulse Detection feature, when activated, allows
The Stick to detect the factory preset code “2” and “Call Grab” preset
code "9" when dialed from a pulse dial phone. The factory preset for this
feature is “off.”
Rings To Answer-This feature directs The Stick to answer an inbound
call after a programmed number of rings (0 to 10 rings) from the phone
company. If RTA is programmed to “O”, The Stick will answer the call
during the first ring. Extension phones elsewhere in your location will
only “chirp” the first ring before going quiet. If the RTA is greater than
"0",
The Stick will allow all incoming calls to ring extensions and devices
connected to the ports labeled VOICE 1 and VOICE 2 for the
programmed number of rings. Factory preset is 0 rings.
Call
Override--With Call Override “on”-when The Stick “answers” a
call and you pick up an extension more than one second later, The Stick
will recognize the lifting of the handset and stop transmitting ringback
tone to the caller. You can immediately begin to talk or (within
15
seconds) transfer the call to another device. In some areas of the country,
your local telephone company’s lines and switching equipment may
cause this feature to not function properly. Just deactivate the feature.
(See the “Call Grab” feature explanation in the Standard Features
section for another option to Call Override.) Factory preset is “off.”
Maximum
Rings--This
feature allows you to program the number of
rings transmitted to your phones/answering machine, fax and modem by
The Stick. Maximum Rings can be programmed anywhere from 4 rings
(minimum) to up to
30
rings. Factory preset is 8 rings to all equipment.
Unrestricted Manual Transfer--With the UMT feature “off,” The
Stick will only allow a manual transfer to be done during the first
15
seconds of an inbound call when answered from an extension. The UMT
feature, when activated, enables a transfer to be executed from an
4
extension phone and by either party at any time duri
matter if the call is inbound or outbound. Of course,
answered by equipment through the VOICE
transferred at any time using the appropriate SAC, reaardless of the
ng the call, no
inbound calls
1
or 2 ports may be
g
setting for this feature. Factory preset is “on.”
1.2 STANDARD FEATURES
Barge-In
Protection-When installed on an incoming telephone line
-
No Programming Needed!
before ALL telephone equipment (extension wall jacks or multi-line
phone systems), The Stick will protect any voice or data call from being
accessed by other telephone equipment on the same line. Any phone
device that goes “off-hook” during a conversation or data transmission
will receive a silent line.
Note:
The Barge-In Protection feature will control only those phone/data devices
connected directly to The Stick. For optimum peformance
recommended that
the
Voice 1 or Voice 2 ports.
See
the
section
all
premise extension phones be wired into The Stick at
Relax!
This is not a
titled "Installation
Procedures”
for the
and
protection, it is
either
difficult
operation to perform.
easiest way to get the job done.
Call Grab-If the Call Override feature does not perform due to any line
problems with your local phone service provider, this standard feature
will allow you to override The Stick’s tone detect and call routing
operation. Call Grab can be initiated from any touch tone or pulse
extension phone by dialing
"9"
on the telephone key pad. When
"9"
is
dialed, The Stick willimmediately cease its call routing function. This
feature is standard and will work regardless of the status of the “Call
Override” feature. Note: Y
to grab a call from a pulse dial phone.
OU
must
enable
the
“Pulse Detect” feature if you want
Power/Call Status Light---The LED on the front of The Stick demonstrates two functions-when lit, it tells you the unit is powered up and
while processing inbound and outbound calls, the LED signals which
port is being used. A “one blink” pattern tells you a voice call is being
processed, a repeating “two blink” pattern says The Stick has either
detected CNG tones and is routing the call to your fax machine or a fax is
outbound. A repeating “three blink” pattern denotes the proper security
access code has been monitored and a caller has been routed to your
computer modem or data is being transmitted outbound from your
computer modem.
POWER/CALL
STATUS LIGHT
The average consumer usually starts to freak when they open up any
product manual and see the word “PROGRAMMING”. We have all
experienced “programming” anxiety with VCR’s, computers, fax
machines
. . . ..whatever. Relax. This is relatively painless. All you have to
do is understand each programmable feature and how you want The Stick
to operate in your chosen installation.
On the next page is the Programming and Quick Reference Guide.
This table was developed as an easy reference/record for program features
with corresponding Register Number, programming range of each
feature, the factory preset of each feature (how The Stick works “out of
the box” if you don’t bother to program anything), program recommendations for certain types of installations and finally, a space for writing
down what you’ve done (or what you want The Stick to do).
Please use the Programming and Quick Reference Guide. Mark on it.
Highlight it. If you can’t remember which Register Number controls
which feature
you have programmed all the features. It will save you some time and
frustration.
We advise you to read through the Programmable Features section
again if you are not quite sure of how you want The Stick to operate.
6
. .
. .refer
back to it. And take a tip from us, pencil in how
THE STICK PROGRAMMING AND QUICK REFERENCE GUIDE
REGISTER # PROGRAMMABLE
FEATURE
PROGRAM
RANGE
FACTORY
PRESET
PROGRAMMING / INSTALLATION
RECOMMENDATIONS
YOUR
PROGRAM
01
02
03
04
05
06
07
08
FAX Tone Detection
Protected Hook
Flash
Unanswered Call
Silent Transfer
Silent Transfer
Destination
Pulse Detection
Call Override
Unrestricted Manual
Transfer
Answering Machine
Silent Transfer
0 = off
1 = on
0 = off
1 = on
0 = off
1 = on
0 = fax
1 = modem
0 = off
1 = on
0 = off
1 = on
0 = off
1 = on
0 = off
1 = on
ON
OFF
OFF
FAX
OFF
OFF
ON
OFF
Regardless of how you install the Stick, if a FAX/PC
FaxCard is used—Program this feature “ON”
With older KEY and PBX systems, you may need to
program this feature “ON”
“UCST” routes all unanswered after-hours calls to
fax or modem ports (on any installation)-—
program "ON”
This feature determines what device will receive a
call after it has been “silently transferred”
If you have pulse-dial phones and wish to transfer
or “grab” a call—program this feature ”ON”
If The Stick is installed at a walljack and you want
to answer a call from any extension phone—
program “ON”
Gives transfer ability at any time, from either party
from any phone, recommended programming
“ON”
After answering machine times out, call will be
routed to fax or modem port (any installation)—
program “ON”
11
12
13
14
15
Security Access Code
for VOICE Ports
Security Access code
for FAX Port
Security access code
for MODEM Port
Rings to answer
Maximum rings
Digits 0-9 *
and #
4 digits max.
Digits 0-9 *
and #
4 digits max.
Digits 0-9 *
and #
4 digits max.
0 to 10 Rings
4 to 30 Rings
*1
*2
*3
0 Rings
8 Rings
This register contains the code for transfer of a
voice or modem call to devices connected to voice 1
& 2 ports
This register contains the code for transfer of a
voice or modem call to FAX/PC FaxCard
CONNECTED to fax port
This code is usually sent by calling modem—we
recommend programming a 4 digit code for
security purposes
If the stick is used on a KSU or PBX set to “0” –
home installs w/ext. phone access, program needed
no. of rings
This feature controls the number of times a device
(voice, fax, modem) is rung by the stick before
dropping the call
7
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