MTS Systems Ultimate TV User Manual

MTS Ultimate TV User Guide

Table of Contents

Welcome to MTS Ultimate TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

MTS Ultimate TV set-top box equipment care and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Getting to know the buttons on your MTS Ultimate TV remote: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

The TV Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Navigating the on-screen menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Hide or remove channels from your guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Setup Favourite channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

View Favourites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Call Display on TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

MyRemote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How to use Descriptive Video and Closed Captioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

MTS Weather Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Lobby Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Whole Home PVR service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

How many TVs can I watch at once? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Control Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Set recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

View upcoming/scheduled recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Play back recorded programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Cancel, stop, erase recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Conﬂ icts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Resolving recording conﬂ icts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

MyPVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

MTS Video on Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Accessing MTS Video on Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Play Video on Demand programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Controlling Video on Demand programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

You are unsure of the expiration date for a video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

The video expires while playing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

A rented Video On Demand program is not in the Current Rentals list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

MTS Pay-Per-View events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Parental & rental locking – VOD and live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Default settings for Parental Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Movie and TV rating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Getting ready to use Parental Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Rental Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Watching a locked program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Changing the PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Forgot your Parental Control PINs? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Parental Control tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Apps on TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

MyPicks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Ultimate Picks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

On-TV messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

How do I access messages in the Service and News log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

How do I disable entertainment news pop-up notiﬁ cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

How do I delete messages in the Service and News log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

How do I know which messages in the log have been viewed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Purchasing Add-ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

The remotes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Remote control programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Program your MTS Ultimate TV remote to control your TV, DVD, home theatre receiver, or other devices . . . .31

Power control for multiple devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Set volume options for multiple devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Reset the remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Connections and devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Connecting the MTS Ultimate TV set-top box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

General troubleshooting: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Audio and picture troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Guide troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

PVR troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Remote troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Quick TV ﬁ xes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Welcome to MTS Ultimate TV

Here are a few tips to help you get started:

• Keep your remote in “STB” or “MTS” mode to control your Ultimate TV service – If you’re pressing buttons on your remote and they don’t work, try pressing the STB/MTS button. (STB stands

for “set-top box” – that’s the name of the Ultimate TV box under your TV!)

• You can instantly update your Ultimate TV channel package online 24/7 – Customize your TV channel package with HD channels, premium movie networks, and more! Changes take

eﬀ ect in minutes. Visit mts.ca/myaccount

• MyPVR service – Set your PVR to record using a computer or mobile device! You can also browse the program guide and even

delete recordings to free up space. All you need is to set up your MTS MyAccount

• MyPicks & Ultimate Picks – Did you know you can keep track of up to 6 channels at once on your Ultimate TV? Go to channels 92 & 93 to

set them up.

• Check and pay your MTS bills online – Sign up for online bill, preauthorized payment, or make a one-time payment on your account. Just go to

mts.ca/myaccount to get started

Equipment care and maintenance

• TO REDUCE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).

• PVR Set-top boxes (VIP 1216/2262) contain a hard drive, which means they require careful handling to avoid damaging the drive.

• To allow the hard drive to spin down properly, wait at least 10 seconds after disconnecting power before moving the Set-top box.

• Must be positioned horizontally and rest on their rubber feet. Do not attempt to mount or position it in a vertical position.

• Do not position the Set-top box near any external heat source such as a heater or radiator.

• Do not place the Set-top box on a rug or bed as it may overheat.

• Do not stack other electronic equipment on top of it.

• Allow for at least two inches of free space above the Set-top box and ensure the vents on the Set-top box are not blocked.

• Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

• Contact MTS if the Set-top box gets damaged in any way, such as if the box is dropped, the power supply cord or plug is damaged, liquid is spilled on it, objects have fallen into it, or it has been exposed to rain or moisture.

VIP 1216 PVR

VIP 2262 PVR

Note: set top box models may vary

Getting to know your remote control

Set your TV to STB mode or your MTS service will not work. On some remotes this button is labelled MTS.

Record TV* with just one click

Skip back in 7-second increments

Go to Video On Demand

(Note: On DEMAND

library

button may be called VIDEO ON DEMAND on some remotes)

Go to Main Menu

Program MTS remote control to TVs/DVDs or auxilliary devices.

may be called SETUP button on some remotes)

(Note: LEARN button

Change video input (Must be in TV mode for TV service to work)

Pause Live TV*

Skip forward in 30-second increments.

may be called SKIP FORWARD on some remotes).

(Note: FWD button

Go to list of recorded TV programs*

Launch MyMenu, your customizable menu app

Navigate channels, menus and screens using arrows

Go to PROGRAM INFO screen

When in Guide, return to last screen or Main Menu

Exit from MENU screen to TV

Go to Interactive Program Guide

Edit letters or numbers on the SEARCH screen

Customize using MyRemote

Return to the previously viewed TV channel or a list of previously viewed channels

While watching TV, change screen dimentions to ﬁ t wide-screen TV

While in Guide, jump channel listings by tonight, tomorrow or the next 14 days

While in Guide, easily add a channel to your Favourites list

(Note: ENTER/ASPECT button may be called OPTIONS on some remotes)

TV Basics

Navigating the on-screen menus

Menus and screens

When in the MENU, GUIDE, MTS Video on Demand, or Recorded TV screens:

• Use the ARROW buttons and/or the CH | PG button to highlight items in the screen. The highlighted item shows the selection

• Press OK to activate the selection

• Press BACK to return to the previous screen

• Press EXIT to return to TV viewing

The Menu

The Menu screen provides access to the features:

• Press MENU, the Menu screen appears

• Press the UP/DOWN ARROWS to highlight a heading, such as Live TV, on the vertical menu bar

• Press the UP/DOWN ARROWS to highlight a submenu, such as Guide, press OK

• Press the LEF/RIGHT ARROWS to highlight an item and press OK to select the item

• Press EXIT to return to TV viewing

The Program Guide

• Press GUIDE

• Press the UP/DOWN ARROWS or the CH | PG to scroll vertically through the Guide. Press and hold the CH| PG button to go through a whole page of the Guide at a time

• Press the RIGHT/LEFT ARROWS to scroll horizontally through the Guide to see what is playing at a later time

• The REW or FF buttons will go ahead a day or back a day in the Guide

• Highlight the program and press OK. If the program is currently available, it will begin playing

• If the program is on at a later time, the Program Info screen

appears with options to choose from

• Press ENTER/OPTIONS button to jump ahead up to 14 days in the Guide

• Press EXIT to return to TV viewing

The Program Info screen

The Program Info screen displays information about all programs in the Guide, and provides access to a variety of options related to the program.

• Press GUIDE

• Press the UP/DOWN ARROWS or CH | PG to highlight the program

• Press INFO and the Program Info screen appears

• Under the SUMMARY heading, highlight one of the following options and press OK

• WATC H – To tune to the program if it is currently on

• RECORD EPISODE – To record the program

• RECORD SERIES – To record the series for this program

User Tip: Record Episode and Record Series options requires a subscription to PVR service

• RENT – To rent the program. This option only appears in the Program Info screen for a Video on Demand movie

• Press the RIGHT ARROW button to highlight RELATED INFO on the horizontal menu bar to ﬁ nd out additional details of the program.

Hide or remove channels from your guide

Only want to see the channels you watch in your guide? You can customize which channels are shown in the Guide. Customized Guide only aﬀ ects the TV it on which it was setup. Each TV can have its own customized Guide.

• Press MENU

• Press the DOWN ARROW to highlight SETTINGS

• Highlight TELEVISON and press OK

• Highlight CUSTOMIZE CHANNEL GUIDE, and press OK Note: Channels currently displayed in the Guide have a check

mark in front of them. Channels that are not currently displayed in Guide do not have a check mark in front of them

• Use the UP/DOWN ARROWS or CH | PG button to go through the list of channels. The following options are available:

• To hide a channel currently in the Guide, highlight the channel,

and press OK. The check mark disappears from the check box

• To make a hidden channel reappear in the Guide, highlight the channel, and press OK. A check mark appears in

front of the channel

• To make all channels appear in the Guide, highlight CHECK ALL, and press OK. Check marks appear in all the

check boxes

• To display only the unchecked boxes (hidden channels), highlight VIEW UNCHECKED, and press OK. The

SHOW UNCHECKED option becomes SHOW ALL

• To restore the entire list, highlight SHOW ALL, and press OK

• To save the settings, highlight SAVE, and press OK. Select DON’T SAVE to exit from the screen without saving the settings

User Tip: Channel 51 DVR (Recorded TV) and 53 VIDEO (Video on Demand) cannot be deleted from the Guide

Subscribed channel ﬁ lter

Enabling the ﬁ lter only displays channels that are subscribed to

• Press MENU

• DOWN ARROW to

• Highlight SUBSCRIBED CHANNEL SETTINGS and press OK

• To display only channels you subscribe to in the guide, select VIEW SUBSCRIBED and press OK

• To display all channels including channels you are not subscribed to, select VIEW ALL and press OK

• Press the LEFT ARROW to highlight SAVE and press OK

• To cancel the changes, highlight DON’T SAVE and press OK

SETTINGS then DOWN ARROW to highlight GUIDE and press OK

Setup Favourite lists

Group your most watched channels together in your own favourites list so they are easy to ﬁ nd.

• Press MENU

• DOWN ARROW to SETTINGS, then DOWN ARROW to highlight GUIDE and press OK

• Highlight SETUP FAVOURITES, and press OK, Highlight SET UP..., and press OK

• Use the UP/DOWN ARROW buttons or CH | PG button to scroll through the list of channels.

• Press OK to select or deselect the checkmark beside the channel

• A checkmark includes the channel in the favourite list

• An empty check box removes the channel from the favourite list

From the menu on the left the following options are available:

• To reset the favourite channels list, highlight UNCHECK ALL, and press OK. All the check boxes become unchecked

• To only show the channels in the favourite channels list, highlight VIEW CHECKED, and press OK. The VIEW CHECKED option becomes VIEW ALL

• To show the entire list of channels, highlight VIEW CHECKED, and press OK, then highlight VIEW ALL, and press

• To update the order in which channels display on the favourites guide, highlight CHANGE ORDER, and press OK

• Press the LEFT ARROW to move to the left side of the screen, highlight SAVE and press OK

• To cancel the changes highlight DON’T SAVE and press OK

• Repeat the steps to create up to 5 individual favourites lists

View Favourites

• Press MENU

• DOWN ARROW to LIVE TV, and DOWN ARROW again to FAVOURITES

• To select the favourite list you want to view, highlight the list and press OK, your Favourites Guide will be displayed

• To exit your Favourites List, select VIEW ALL CHANNELS

• To add channels to your Favourites List, select EDIT FAVOURITES, and press OK, and then highlight the Favourites list you wantto update, and press OK

• Favourite channels are eﬀ ective only on the TV on which they were setup

Rename Favourites list

• Press MENU

• DOWN ARROW to highlight LIVE TV

• DOWN ARROW to highlight FAVOURITES and press OK

• Highlight SETUP FAVOURITES LISTS and press OK

• Highlight the Favourite List you want to rename and press OK

• Press ENTER / ASPECT, button

• Highlight RENAME THIS LIST and press OK

• Use the ARROW buttons to select the letters on the ALPHABETIC KEYPAD and enter the List Name (use the <- button to delete a number/letter)

• Highlight SAVE and press OK

• Press EXIT

Delete Favourites list

• Press MENU

• DOWN ARROW to LIVE TV, and press OK

• DOWN ARROW to highlight FAVOURITES, and press OK

• Highlight the Favourite channels you want to delete and press OK

• Press ENTER / ASPECT, button

• Highlight REMOVE FROM FAVOURITES, and press OK

• Select DON’T DELETE to cancel

• Press EXIT

You can search the guide and Video on Demand for your favourite programs from one place. You can also search by program name or actor.

• Press the A button (Yellow Triangle), or;

• Press MENU, then UP ARROW to SEARCH and press OK

• The Search screen appears with the following:

• Use the ARROW buttons to select letters on the

ALPHABETIC KEYPAD to search for the program or person, and press OK

• Press to add a space between words

• Press to delete a letter/number

• Press 123 to activate the numeric keypad

• On the right side of the screen, a list of programs or names that contain the letter or number entered appear

• To narrow the search, highlight OPTIONS and press OK. The following ﬁ lters are available:

• ALL RESULTS – Displays people, program titles, and Video on Demand programs

• TITLES – Titles from Live TV and VOD display (“VIDEO” indicates VOD titles)

• VIDEO ON DEMAND – Only VOD programs display

• CAST AND CREW – Only programs with the person appear

• CHANNELS – Only channel names appear

• The ﬁ rst 5 results will display along with posters on the right. If your result is not in the ﬁ rst 5 posters use the ARROW buttons to highlight the VIEW ALL icon on the far right and press OK.

• Use the ARROW buttons to highlight the title or name from the list on the right, then press OK.

• If the ﬁ lter is set to TITLE, times when the program is playing displays along with program details at the bottom

of the screen. Programs are displayed in sub-categories such as ON DEMAND and LIVE.

• If the ﬁ lter is set to PEOPLE, programs featuring that person appear along with program details at the bottom of

the screen

• If the ﬁ lter is set to VIDEO ON DEMAND, the Program Info Summary screen appears with program detail along

with rental information

User Tip: A quick way to access search options is to press the ENTER/ASPECT button on your remote while the search menu is open.

• Press EXIT to return to Live TV

Call Display on TV

See who’s calling right on your TV screen with MTS Ultimate TV Message Centre. TV Call Display is free when you subscribe to MTS Call Display on your MTS home phone. This feature is not available in Steinbach.

Accessing the last call received

• Press the MENU button on your MTS TV remote control

• Press the DOWN ARROW button to navigate to EXTRAS, press OK

• Press the RIGHT ARROW button to navigate to CALL DISPLAY LOG, press OK

• Your call log will be displayed. The last call received will display ﬁ rst in the list

• Press EXIT until you return to TV viewing

How to personalize your Call Display settings

• Press the MENU button on your MTS TV remote control

• Press the DOWN ARROW button to navigate to EXTRAS, press OK

• Press the RIGHT ARROW button to navigate to the CALL

DISPLAY OPTIONS, press OK

Once in Call Display Settings, you can:

A. Disable TV Call Display – To turn TV Call Display oﬀ , use the ARROW button to

navigate to enable TV CALL DISPLAY OFF and press OK. TV Call Display will continue to display on other TVs until disabled. Press LEFT ARROW to navigate to SAVE, press OK

B. Change How Long TV Call Display shows On Your TV

Screen – Use the ARROW button to access DISPLAY ON TV FOR option – Using the number buttons on the remote, type in the number of seconds you’d like TV Call Display to appear

on the screen (between 1 and 99.

C. Change TV Call Display Location on Your TV Screen – Press the DOWN ARROW button and navigate to DISPLAY LOCATION OPTIONS – Choose the location on your TV that you would like the TV Call Display indicator to appear – To select this location, press OK

Once you are done with the settings you can press the LEFT ARROW button to navigate to SAVE, press OK

How to delete calls from your Call Display log

• Press the MENU button on your MTS TV remote control

• Press the DOWN ARROW button to navigate to EXTRAS, press OK

• Press the RIGHT ARROW button to get to CALL DISPLAY LOG, press OK. Your call log will be displayed

• Press the DOWN ARROW button to select the Call Log you wish to delete, press OK You will default to DELETE ITEM, press OK. If at any time you do NOT wish to delete that item, you may select BACK from this window and press OK. You will be directed back to Call Log screen

• Press EXIT until you return to TV viewing

To delete all call logs

• Press the MENU button on your MTS TV remote control

• Press the DOWN ARROW to navigate to EXTRAS, press OK

• Press the RIGHT ARROW to get to CALL DISPLAY LOG, press OK. Your call log will be displayed

• Press OK from any Call Log

• You will default to DELETE ITEM on the next window, press the DOWN ARROW to navigate to DELETE, press OK

• You will default to YES on the next window, press OK. If at any time you do NOT wish to delete all items, the user may select NO from this window and press OK. User will be directed back to Call Log screen

• Press EXIT until you return to TV viewing

User Tip: When deleting a call from the call log, the call will be deleted from all TVs.

MyRemote

MyRemote lets you customize the A, B, and C buttons on your remote for one-touch access to your favourite MTS Ultimate TV channels, menu options, and applications.

How to set up or change the A, B, and C buttons

• Press MENU on your MTS TV Remote

• Use the DOWN ARROW to select SETTINGS and press OK

• Use the DOWN ARROW to select TELEVISION and press OK

• Use the RIGHT ARROW to select SETUP MYREMOTE and press OK

• Use the arrow buttons on your remote to select CHANGE next to the button that you want to customize (A, B, or C) and press OK

• Select the action to which you want to have one button access. You can choose from options in the following categories: – Menu Options (where you will ﬁ nd Closed Captioning and Descriptive Video) – Applications – TV Channels (simply enter the channel number of your favourite channel here)

How to use Descriptive Video and Closed Captioning

Closed Captioning

Set up Closed Captioning using MyRemote

If you use closed captioning on a regular basis you should use MyRemote to set your B or C button on your remote to turn closed captioning on or oﬀ .

How to use Captioning

Once you have set up closed captioning on your remote you can turn it on or oﬀ by simply pressing the B or C button – whichever button you chose in the MyRemote steps above.

Note: You will also need to enable Closed Captioning on your television set, per the instructions provided by your TV manufacturer.

Descriptive Video

Descriptive Video lets visually impaired people access a second stream of audio, describing non-verbal actions in a program. The most up to date list of channels oﬀ ering Descriptive Video is available at mts.ca/descriptivevideo

Set up Descriptive Video using MyRemote

If you use descriptive video on a regular basis you should use MyRemote to set your B or C button on your remote to turn descriptive video on or oﬀ .

How to use Descriptive Video

Once you have set up descriptive video on your remote you can turn it on or oﬀ by simply pressing the B or C button – whichever button you chose in the steps above.

Descriptive video will only have audio if the show has descriptive video.

MTS Weather Channel

The MTS Weather Channel is available on Channel 29 and features local weather 24/7.

Lobby Camera

MTS Lobby Camera lets tenants with Ultimate TV in select apartments and condos view their lobby directly on their TV screen.

• Tune to channel 1095

• Press OK to start the Lobby Camera access. You will be presented with a video stream of your building’s lobby camera

• To tune away from the Lobby Camera access, change the channel

User Tip: The Lobby Camera doesn’t need a television stream, so accessing the Lobby Camera will not cause a conﬂ ict with any programming that you may be watching or recording.

Whole Home PVR Service

You must subscribe to PVR service to use this section. To subscribe to PVR service call MTS at 204-225-5687.

Whole Home PVR turns all your set-top boxes into HD PVRs.

With Whole Home PVR you can:

• Set and play back diﬀ erent recorded shows at the same time throughout the house via one PVR

• Start a recorded show in one room, and ﬁ nish in another

• Pause, rewind, and replay live TV at all connected TVs

How many TVs can I watch at once?

With MTS Ultimate TV your house can watch up to 7 programs at the same time:

• Watch or record Live TV: Watch or record up to 3 HD or SD shows at the same time

• Play back recorded TV: Play back up to 4 previously recorded shows in HD or SD (one of the feeds needs to be

at your PVR box)

If you try to watch or record more than the above, you will get a CONFLICT MESSAGE. Follow the on-screen instructions to resolve the conﬂ ict and continue watching TV.

User Tips:

If two TVs are tuned to the same live channel it counts as one live show.

Video on Demand counts as a live TV show, not a previously recorded show.

Control Live TV

Control live TV using the PAUSE, FAST-FORWARD, and REWIND buttons.

• REPLAY skips back 7 seconds and FWD skips forward 30 seconds

• Recording Live TV starts from the point at which RECORD is pressed, not from the beginning of the program

• A PIN is not required to schedule recordings for programs that are locked by the parental locking feature; however the PIN is required to view the recording

• Press PAUSE to pause the program for up to 90 minutes

• If paused longer than 90 minutes, the program automatically begins to play from the point at which it was paused

Set Recordings

How to record a aingle program/episode

While watching live TV you can record the current program until its scheduled end time, or add extra time at the end to ensure that the whole program records.

• While watching live TV, press RECORD to record the channel you are currently on

• You can also go into the GUIDE, highlight the name of the show you want to record, and press RECORD

How to change single recording settings

• Press RECORDED TV

• Use the ARROW buttons to highlight the program recording (indicated by a red dot)

• Press OK. The recording info page appears

• Highlight RECORD SETTINGS, and press OK. The Record Settings screen appears

• Use the ARROW buttons to highlight the text under STOP RECORDING, and press OK

• Highlight one of the following options, and press OK

• At Scheduled Time

• 5 Minutes After

• 15 Minutes After

• 30 Minutes After

• 1 Hour After

• 2 Hours After

• 3 Hours After Or, highlight DON’T CHANGE and press OK to keep your current setting

• Highlight text under KEEP UNTIL, and press OK

• Highlight one of the following options, and press OK

• SPACE NEEDED – Automatically erases the program when space is needed for a new recording. The oldest

recording will be the ﬁ rst to be erased if space is needed

• I ERASE – Stores the program until it is erased manually Or, highlight DON’T CHANGE and press OK to keep current setting

• Use the ARROW buttons to highlight SAVE CHANGES, and press OK

• RECORDING UPDATED message appears for a few seconds

• Highlight WATCH and press OK, to return to Live TV

How to record a series

Record recurring programs, such as episodes in a series. Once scheduled, a series recording occurs until cancelled. Scheduled recordings continue even when the TV and receiver are oﬀ .

• While watching live TV, press RECORD twice to record the series you are currently watching

• You can also go into the GUIDE, highlight the name of the series you want to record, and press RECORD twice

• One-touch recording defaults to a weekly series recording

How to change series recording settings

• Press RECORDED TV

• Use the RIGHT ARROW to highlight SERIES

• Highlight the series name and press OK. The Series Info screen appears

• The following can be changed, TIME, SHOW TYPE, and STOP

RECORDING

• Use the ARROW buttons to highlight selection and press OK

• TIME

– Any day, around HH:MM AM/PM – Any day, anytime – Any day, anytime, once per day

• SHOW TYPE

– First Run & Rerun – First Run Only

• STOP RECORDING

– At Scheduled Time – 5 Minutes After – 15 Minutes After – 30 Minutes After – 1 Hour After – 2 Hours After – 3 Hours After

• Highlight your choice and press OK

• When choices have been selected, highlight SAVE CHANGES and press OK

• The Series info screen appears. Press EXIT to return to Live TV

How to record manually

Use this feature if you want to override the info in the Guide and record for a speciﬁ c amount of time. Schedule a recording manually by specifying the channel, date, time, and duration. This feature can only be used for single programs (not series).

How to Create a Manual Recording:

• Press RECORDED TV

• RIGHT ARROW to highlight ADD RECORDING

• Highlight CHANNEL AND TIME, and press OK. The Manual Record screen appears

• Highlight the text entry box under CHANNEL. Use the NUMERIC KEYPAD to enter the channel to record

• Highlight the text entry box under DATE, and press OK. Highlight the date you want, press OK

• DOWN ARROW to highlight MON/DATE | CHANGE under DATE and press OK to change the recording date

• Highlight the text entry box under START. Use the NUMERIC KEYPAD to enter the time to start recording. RIGHT ARROW and press OK to change to AM or PM

• Highlight the text entry box under STOP. Use the NUMERIC KEYPAD to enter the time to stop recording. RIGHT ARROW and press OK to change to AM or PM

• To set how long the recording is to be stored, highlight the text under KEEP UNTIL, and press OK Highlight one of the following options and press OK

• SPACE NEEDED – Automatically erases the program when space is needed for a new recording. The oldest

recording will be the ﬁ rst to be erased if space is needed

• I ERASE – Stores the program until it is manually erased

• Highlight RECORD and press OK. Or, highlight DON’T RECORD and press OK to cancel the recording

• The message “Recording Scheduled” appears for a few seconds

• Press EXIT to return to Live TV

How to check the program is recording

• When a program is recording the red light under RECORD will be seen on the receiver

• In the Guide, individually scheduled recordings are marked by a red dot and series recordings are marked by three overlapping dots

• Scheduled recordings continue even when the TV and receiver are oﬀ

• Press RECORDED TV. This screen displays the title of a recorded program with a red dot as soon as it begins recording. Scroll to SCHEDULED to see programs that will be recorded

LINK HD RECORD

When do my programs get deleted

If the system has less than 25 MB of free disk space (which allows only a few minutes of playing time), the oldest program, based on the recording start date, is automatically deleted.

To ensure important programs are saved, monitor the disk usage and pre-emptively delete old or unwanted recordings.

How to check PVR capacity

Check the capacity of your PVR by:

• Pressing the MENU button

• Use the DOWN ARROW to highlight RECORDED TV

• Use the RIGHT ARROW to choose PVR SPACE

• Press OK on your remote

View upcoming/scheduled recordings

How to view scheduled recordings

• Press RECORDED TV. The Recorded TV screen appears

• Press the RIGHT ARROW button to highlight SCHEDULED on the horizontal menu bar. The Recorded TV screen now lists all upcoming recordings in the order in which they will be recorded

• Use the ARROW buttons or CH|PG to scroll through the list

How to view series recordings

• Press RECORDED TV. The Recorded TV screen appears

• Press the RIGHT ARROW button to highlight SERIES on the horizontal menu bar. The Recorded TV screen lists the series scheduled to record

• Use the ARROW buttons or CH|PG to scroll through the list

Playback recorded programs

• Press RECORDED TV. The Recorded TV screen lists available recordings by date, from the most recently recorded programs to the oldest

• Recordings that have not been viewed will be displayed in white, already viewed programs are displayed in grey

• Use the ARROW buttons or CH|PG to scroll through recorded programs

• Highlight a recorded show, and press OK

• The Program Info screen appears:

• Highlight PLAY, and press OK to play the recording from the beginning

User Tip: If the recorded program is locked by parental locking, refer to Parental Locks.

• If the recorded program is stopped, to continue watching, highlight RESUME PLAY, and press OK

• If the recorded program is stopped, to start watching the program from the beginning, highlight START OVER

and press OK

• After the program ﬁ nishes playing the Finished screen appears with the following menu options:

• START OVER – Watch the program again

• ERASE – Erase the program

•

RECORDED TV – Returns to recorded programs for another selection

• WATCH LIVE TV – Returns to live programming

Watch next episode

You can view the next episode of a series that has been recorded.

• After recording has ended, or by pressing STOP

• Highlight WATCH NEXT EPISODE and press OK

• Highlight YES and press OK to erase your currently viewed episode

• Highlight NO and press OK to keep your currently viewed episode

• The next episode in the series will begin playback

• This option will not be displayed if the episode you are viewing is the only recording of the series or there are no future episodes recorded

• Already viewed episodes will display in grey and unwatched episodes will display in white

Viewing and playing recently recorded programs

You can view and playback the last 5 recorded programs.

• Press the UP ARROW on your remote control twice

• The ﬁ rst time you press the UP ARROW you will see the last 5 channels you have viewed

• The second time you press the UP ARROW you will see the last 5 programs recorded to you PVR

• Use the RIGHT ARROW to highlight one of the recent PVR recordings and press OK to watch that program

Cancel, stop, erase recordings

How to cancel recording from the Guide

The easiest way to cancel a single or series recording is by using the Guide. Individually scheduled recordings are marked by a red dot, and series recordings are marked by three overlapping dots.

• Press GUIDE

• Use the ARROW buttons or CH|PG to scroll through programming, highlight the program (red dot(s) indicate recording) to be cancelled

• Press RECORD twice for a single recording or once for a series recording

• A “Recording Cancelled” message appears on the screen

How to stop recording

• While watching a program being recorded, press STOP

• A message appears that lets you stop or continue recording

• Highlight STOP RECORDING, and press OK. The message “Recording Stopped” appears Or, highlight KEEP RECORDING, and press OK

• If the program is stopped a message appears “Recording Stopped”

How to erase existing recordings

Recorded programs remain until they are erased, or until the receiver erases old recordings to make space for new recordings (this can be set under CHANGING HOW LONG THE RECORDING WILL BE STORED)

• Press RECORDED TV

• Use the ARROW buttons or CH|PG to scroll through recorded programs

• Highlight the recorded program to be erased, and press OK. The Program Info screen appears

• Highlight ERASE, and press OK. A conﬁ rmation message appears

• Highlight ERASE again, and press OK. The message “Recording Erased” appears and the program is permanently erased

• Select DON’T ERASE to keep the program

• The Recorded TV screen appears. Press EXIT to return to live TV

Conﬂ icts

A “Conﬂ ict Resolution” message will appear on your screen when you exceed the number of simultaneous actions you TV service can perform.

• If more than four televisions are trying to access diﬀ erent channels, you will be given the following options. Highlight the option you want, and press OK

• STAY ON CHANNEL – This option will keep the TV on the

current channel

• INTERRUPT A TV – This will turn oﬀ the stream that has been

running the longest. This option will not interrupt a PVR recording or a VOD movie that is playing

• If the PVR is recording one or more streams and one or more TVs are tuned to live TV, then you will be given the following options. Highlight the option you want, and press OK

• STAY ON CHANNEL – This option will keep the TV on the current channel

• RECORDED TV – This option will take you to the current recordings screen of the PVR, letting you stop a

recording to free up a stream for watching live TV. This option is only available at the PVR set-top box

• INTERRUPT A TV – This will turn oﬀ the stream that has been running the longest. This option will not interrupt

a PVR recording or a VOD movie that is playing

Resolving recording conﬂ icts

The PVR can record three programs at a time. Recording conﬂ icts occur when additional recordings are attempted.

How to resolve a single recording donﬂ ict

When an individual recording conﬂ icts with one or more previously scheduled recordings, a Recording Conﬂ ict screen alerts you to the problem.

• To cancel recording the program that caused the conﬂ ict,

• Highlight DON’T RECORD (Program Name), and press OK.

• Highlight CANCEL RECORDING, and press OK

• Or, highlight DON’T CANCEL and press OK if you do not want to cancel the recording

• To resolve the conﬂ ict by changing which programs will be recorded

• Highlight RESOLVE CONFLICT, and press OK

• Use the ARROW button to highlight which program to record and press OK; a red dot indicates the program is

chosen for recording. The program beneath it will have the red dot removed

• Highlight SAVE CHANGES and press OK, or CANCEL CHANGES to return to the Guide

Recording or clearing an overridden recording

An individual conﬂ ict icon (the crossed-out red dot) in the Guide marks an individual recording that was cancelled in favour of another recording. A series conﬂ ict icon (crossed out, three overlapping red dots) in the Guide marks a series episode that was cancelled in favour of another recording.

• Press GUIDE

• Use the ARROW buttons or CH | PG to highlight the overridden program (indicated by a crossed-out red dot), and press OK. A Program Info screen appears

The following actions are available:

• Leave it as is

• Cancel the recording

– Highlight DON’T RECORD and press OK – Select CANCEL RECORDINGto clear the conﬂ ict and cancel the recording. – Choose DON’T CANCEL , to return to the Program Info screen

• Override another recording

– Highlight RESOLVE CONFLICT, and press OK – Highlight the conﬂ icting program and press OK; the red dot appears to the right of the program name – Highlight SAVE CHANGES and press OK – The message “Recording Scheduled” or “Series Recording Scheduled” appears for a few seconds and the

Program Info screen returns. The conﬂ ict icon reverts to a red dot.

– Press EXIT to return to Live TV

MyPVR

With MyPVR you can record TV from anywhere you have an Internet connection. Set your PVR from your computer or mobile device and never miss a show. Just go to mts.ca/myaccount to schedule the recording. You can also delete recordings to free up PVR space.

MTS Video On Demand

• A list of MTS Video On Demand movies and trailers are also available at mts.ca/nowplaying. If the video is locked by parental or rental locking, enter your PIN to unlock the video. A video remains unlocked for four hours.

• Watch rented programs unlimited times within your rental window, some movies up to 48-hours.

Accessing MTS Video On Demand

• Press MENU

• DOWN ARROW to ON DEMAND or press the VIDEO ON DEMAND button

• Use the ARROW buttons to highlight a video category:

• MY VIDEOS– Displays your current rentals, if any

• MOVIES – Displays subcategories of movies, including genres

• SUBSCRIPTION TV – If you subscribe to channels such as

as Super Channel, Treehouse TV, Showcase etc.

• STORIES FROM HOME – MTS TV exclusive programs

• SEARCH

• ADULT

Renting MTS Video On Demand

• Use the ARROW buttons to highlight a genre, subcategory, or video and press OK

• A Video On Demand screen appears with the following options:

• RENT – – To purchase a video rental

• PREVIEW – If available, a trailer can be previewed

• ADD TO BOOKMARKS

• The video begins to play immediately. The synopsis will indicate how long the rental is available

Play Video On Demand programs

Rented videos can be played any time until it expires within the 24-hour rental window.

• Press VIDEO ON DEMAND

• DOWN ARROW to MY VIDEOS

• The Current Rentals screen appears

• Highlight the video, and press OK

• Highlight PLAY, and press OK

Controlling Video On Demand programs

You can control Video On Demand using the PAUSE, PLAY, STOP, REW, FF, SKIP and REPLAY buttons.

You are unsure of the expiration date for a video

Watch rented movies unlimited times within the speciﬁ ed timeframe noted in the movie information synopsis.

• Press VIDEO ON DEMAND

• The Current Rentals screen lists the rented videos

• Select MY VIDEO and press OK

• The expiration period for that video appears on the screen. When a video expires, the system deletes it from MY VIDEOS

The video expires while playing

If a video expires while being played, it stops playing.

If a rented Video On Demand program is not in the Current Rentals list

• The video probably expired

• When a video expires, it is deleted from the Current Rentals screen

MTS Pay-Per-View Events

Get front row seats to some of the best live TV events including mixed marital arts, wrestling, and other special events, without having to leave the comfort of your couch.

• Press GUIDE to see Pay-Per-View listings on channels 801 and 802 in SD, and 1801and 1802 in HD

Parental & Rental Locking – VOD and Live TV

Default settings for parental locking

• MTS TV Parental Control locks are set at 18A by default

• Locked channels and programs still appear in the Guide and they can be scheduled to record, however the PIN is required to watch recorded locked programs

• A default PIN (1234) was pre-set by MTS to prevent access to adult content. The default PIN (1234) can be used to temporarily access adult content for up to 30 minutes

• For new customers, the ﬁ rst time you enter the Parental Controls you will be prompted to enter a new PIN. At that time all defaulted parental controls, including adult content, are removed. This includes disabling the Adult Lock that was enabled when the STB is ﬁ rst installed in your home

You must re-enable the Adult Lock in order to block adult content.

VERY IMPORTANT: Each TV set in your home requires Parental & Rental Locking to be setup separately, or your family and guests will be able to view restricted content and rent Video On Demand programs. Setting it up on one TV will not set it up on other TVs.

Movie and TV rating systems

Movie ratings

• A – Only adults may rent. Content is sexually explicit, or graphically and excessively violent

• R – Only adults 18 and over may view or rent. May contain many scenes of horror, violence, sexual activity or

material that degrades individuals or groups

• 18A – Youth aged 14 – 17 must be accompanied by an adult when they view or rent. Parents strongly cautioned. Will likely contain explicit violence, frequent coarse language, sexual activity and/or horror

• 14A – Children under 14 must be accompanied by a parent or adult when they view or rent. Subject matter or language may be controversial or oﬀ ensive

• PG – All may view or rent. However, parental guidance is advised. Most suitable for viewers over age 12

• G – General audiences. All ages admitted

• E – Exempt from rating. Includes news, sports, documentaries and other information programming, as well as talk

shows, videos, music, and variety programming

TV Parental guidelines

• A – Adult only. Content is sexually explicit, or graphically and excessively violent

• 18+ – Adult programming, intended for viewers 18 years and older. Might contain depictions of violence, graphic

language or explicit sexual activity

• 14+ – Viewers 14 years and older. Parents strongly cautioned. Might contain intense scenes of violence, possible strong or frequent profanity, nudity and/or sexual activity

• PG – Parental guidance suggested. Might be unsuitable for children under 13 without supervision. Might contain limited and moderate violence, mild profanity and/or suggestive language, brief scenes of nudity and/or discreet sexual references

• G – General programming, suitable for all audiences. Minimal violence, no profanity. No sex/nudity

• C8+ – Acceptable for children 8 years and over to view without supervision. References to controversial subjects

are subtle. Might include mild violence. No profanity, no sex/nudity

• C – Intended for all children, especially those under the age of 8. Depictions of aggressive behaviour are infrequent and unrealistic. No oﬀ ensive language, no sex/nudity

• E – Exempt from rating. Includes news, sports, documentaries and other information programming, as well as talk shows, videos, music, and variety programming

Getting ready to use parental locking

• Press MENU

• Use the DOWN ARROW to highlight SETTINGS

• Highlight PARENTAL CONTROLS, and press OK

• Highlight PARENTAL LOCKING, and press OK

• A default PIN has been pre-set by MTS to 1234 to

prevent access to Adult Content

• Use the NUMERIC KEYPAD to enter a four-digit PIN

• If PIN is entered incorrectly, press DELETE to erase

• If a PIN has already been set, enter the previously set

• To lock ratings for Adult Programs, Movie Ratings, TV Parental Guidelines, Channels, Time Locking and Unrated Content use the ARROW button to highlight CHANGE and press OK

Lock adult programs

• When locked, your 4-digit PIN will be required to view adult programs

• Highlight the box and press OK to add or remove a lock

• Highlight SAVE to keep changes, or DON’T SAVE to cancel changes

Lock movie rating or TV parental guidelines (Block programming based on ratings)

All rating levels are displayed.

• Use the UP/DOWN ARROWS to move through the list, press OK to lock or unlock a rating Locked ratings display a lock in the box to the left of rating

• To reset locked ratings, highlight UNLOCK ALL, and press OK. All the lock icons are removed

• Highlight SAVE to keep changes, or DON’T SAVE to cancel changes

• To ﬁ nish Parental Locking, highlight LOCK , and press OK

Lock channels

All channels are listed.

• Use the UP/DOWN ARROWS to move through the list, press OK to lock or unlock a channel Locked channels display a lock in the box to the left of channel

From the menu on the left the following options are available:

• To reset locked channels, highlight UNLOCK ALL, and press OK. All the lock icons are removed

• To only show the locked channels, highlight VIEW LOCKED ONLY, and press OK. The VIEW LOCKED ONLY, option becomes VIEW ALL CHANNELS

• Highlight SAVE to keep changes, or DON’T SAVE to cancel changes

Lock by time

Days of the week are listed.

• Use the UP/DOWN ARROWS to select a day to set time locking, highlight CHANGE, press OK

• Use the UP/DOWN ARROWS to select the block of time to lock, press OK to lock or unlock the half-hour block of time. Locked period will display a lock in the box to the left of the time block

From the menu on the left the following options are available:

• Highlight SAVE to keep changes, or DON’T SAVE to cancel changes

• To lock the entire day, highlight LOCK ALL, and press OK. All blocks of time will display the lock icon. The LOCK ALL option becomes UNLOCK ALL

• To unlock the entire day, highlight UNLOCK ALL, and press OK. All blocks of time will now have the lock icons removed

• To show only the locked time blocks for the day, highlight VIEW LOCKED ONLY and press OK. The VIEW LOCKED ONLY option becomes VIEW ALL

• To copy the same settings to all other days, select APPLY TO ALL DAYS, and press OK. Highlight YES or NO to conﬁ rm

• To enable Time Locking, select the Time Locking box and press OK, a lock icon will display. Highlight SAVE to keep changes or DON’T SAVE to cancel changes

• To disable Time Locking, select the Time Locking box and press OK, the lock icon will be removed. Highlight

SAVE to keep changes

Lock unrated

• The message “Lock Unrated Programming – Some programs, such as educational TV shows and movies released before 1960 are not rated” appears

• Highlight the box and press OK to add or remove a lock

• Highlight SAVE to keep changes, or DON’T SAVE to cancel changes

Watching a locked program

• When scrolling through the Guide or channels on live TV, locked programs display a lock image in the picture-inpicture tile

• To access a locked program, select the channel and press OK

• The screen ﬁ lls with the lock image with the message “Press OK to Unlock”, press OK

• The message “Enter your 4-digit PIN to unlock” appears. Using the NUMERIC KEYPAD enter the four-digit PIN

• The option to DON’T UNLOCK and UNLOCK are displayed, highlight and press OK

Rental locking

Rental locking blocks household members from purchasing Pay-Per-View or Video on Demand Movies. A monthly spending limit is set to $100 for both MTS Pay-Per-View and MTS Video On Demand.

• Press MENU

• Press the DOWN ARROW button to highlight SETTINGS

• Highlight PARENTAL CONTROLS, and press OK

• Highlight RENTAL LOCKING, and press OK

• A default PIN has been pre-set by MTS to 1234

• Use the NUMERIC KEYPAD to enter a four-digit PIN

• If PIN is entered incorrectly, press DELETE to erase

• If a PIN has already been set, enter the previously set PIN

• To lock rentals, press the RIGHT ARROW to highlight RENTAL LOCKING, and press OK

• RIGHT ARROW to highlight the checkmark LOCK RENTING selection box

• Press OK and the lock renting icon appears in the box

• To unlock rentals, press OK again to clear the lock icon

• Highlight SAVE, and press OK, or select DON’T SAVE to exit from this screen without saving changes

Changing the PIN

• Press MENU

• Press the DOWN ARROW to highlight SETTINGS

• Highlight PARENTAL CONTROLS, and press OK

• Highlight PARENTAL LOCKING, and press OK

• Enter the four-digit PIN

• Use the ARROW buttons to highlight CHANGE PIN, and press OK

• Use the NUMERIC KEYPAD to enter a four-digit PIN, and then enter the PIN again to conﬁ rm it. To change parental locking settings, you must specify a new PIN

• Highlight LOCK, and press OK

Forgot your Parental Control PINs?

• First-time subscribers have PINs set to 1234

• Check to ensure the correct PIN was used. For example, was a parental-control PIN used to rent a movie or was a rental PIN used to view adult content?

• Check with other members of the home if the PIN was reset

• Has someone who is not supposed to have access to the PIN, set or reset the PIN

• If the PIN must be reset, contact MTS at 204-225-5687

Parental Control tips

Rental Locking is in eﬀ ect even when Parental Locking is temporarily turned oﬀ

After Rental Locking is set up, it remains in eﬀ ect even if Parental Locking is temporarily turned oﬀ . You can watch any program without entering a parental control PIN during the suspension period, but you must still enter a PIN to rent videos and other content.

Cannot prevent the recording of locked content

Locked content can be recorded without entering a PIN. However, a PIN is required to view recorded locked programs.

Parental locking can be applied to recordings even after a program has been recorded.

For example, if an R-rated movie is recorded before parental locking is in eﬀ ect, and then a lock is applied to R-rated content, you cannot view the R-rated recording without entering the correct PIN.

Children can view a hidden channel

Hiding a channel does not lock the channel.

Hiding a channel by using the Customize Channels screen makes the channel invisible in the program Guide as well as when using the channel/page (CH | PAGE) button.

The channel can be viewed if it is directly tuned to by entering the channel number.

To lock a channel use the PARENTAL LOCKING settings.

Apps on TV

We are constantly adding new apps to our TV service. Check

mts.ca/ultimatetv for the most up-to-date list. To access Apps on TV

you must also subscribe to MTS High Speed Internet service (any plan other than Light and Super Max). Visit our Apps on TV demo channel (channel 96) to try out our apps.

MyPicks

MyPicks lets you enhance your TV viewing experience! Customize your viewing experience and keep track of up to six channels of your choice at one time on one screen.

Note: A maximum of ﬁ ve Picks can be created per household.

Creating your ﬁ rst MyPick

User Tip: Press the A BUTTON at any time for help information.

• Tune to channel 93 and press OK

• Use the UP/DOWN ARROWS to select CREATE A PICK and press OK to launch the MyPicks Wizard. If you select DON’T CREATE A PICK instead, you will return to the last channel viewed

• Use the UP/DOWN ARROWS to highlight the layout style you want and press OK. Then use the RIGHT ARROW to highlight the on-screen NEXT arrow and press OK

• Use the UP/DOWN ARROWS to highlight the layout you want and press OK. Then use the UP/DOWN buttons to highlight the on-screen NEXT arrow and press OK

• Use the CH | PG button to scroll through pages of available channels and the UP/DOWN buttons to highlight the channel you want. Press OK to add or remove channels and use the RIGHT ARROW to highlight the on-screen NEXT arrow and press OK

• Use the CH | PG button to scroll through pages of available channels and the UP/DOWN buttons to highlight the up or down indicator next to a channel. Press OK to move the selected channel and use the RIGHT ARROW to highlight the on-screen NEXT arrow and press OK

• Use the ARROW button to highlight characters on the keyboard and press OK to select the characters you want (to a maximum of ten). Use the RIGHT ARROW to highlight the on-screen NEXT arrow and press OK

• You will be presented with a conﬁ rmation page indicating that your Pick has been successfully saved and then automatically navigated to the Landing Page

Press the A button at any time for help information. Press the BACK button on your remote at any time to return to the previous screen. Press the EXIT button on your remote at any time to exit MyPicks.

How to view an existing MyPick

• Tune to channel 93 and press OK

• Use the ARROWS to select from the list of existing Picks and press OK to view

• Press the BACK button on your remote at any time to return to the previous screen

• Press the EXIT button on your remote at any time to exit MyPicks

Ultimate Picks

Ultimate Picks lets you keep track of up to six shows at once within a genre! Choose from a selection of genres right on your TV screen like Kids, Movies, and Sports.

• Tune to channel 92 and press OK

• Use the ARROWS to select from the following genres and press OK to view: Kids, Sports, HD, Movies, and Premium Movies

• For Movies Picks, scroll through your catalogue of PIPs (picture-in-picture) using the ARROWS. To select a channel for viewing in full screen, highlight the PIP and press OK

• For Premium Movies Picks, scroll through your catalogue of PIPs using the ARROWS. To select a channel for viewing, highlight the PIP and press OK

Press the BACK button on your remote at any time to return to the previous screen. Press the EXIT button on your remote at any time to exit Ultimate Picks. To view a locked channel within a Pick, go to the MENU, select PARENTAL CONTROLS and modify your

PARENTAL LOCKING settings. Press the A button at any time for help information.

On-TV messages

MTS Ultimate TV ‘Entertainment News’ and ‘TV Service’ message notiﬁ cations will show up on your TV. A small window will pop-up in the lower right corner of your TV screen, indicating you have been sent a message.

• To immediately view the message, select READ and press OK.

User Tip: If you CLOSE the notiﬁ cation pop-up, you can read the message later in the News Log

How do I access messages in the Service and News log?

• Press MENU on your MTS TV remote control

• Press the DOWN ARROW to navigate to EXTRAS, and press OK

• Press the RIGHT ARROW to navigate to NEWS LOG, and press OK

• The SERVICE AND NEWS log will be displayed. The last message received will be at the top of the list

• To view a message, use the ARROW keys to select a message and press OK. If there is more than one page to view, use the ARROWS on your remote to select NEXT PAGE or PREVIOUS PAGE and press OK

• To exit the log, press OK

How do I disable entertainment news pop-up notiﬁ cations on my TV?

NOTE: Disabling “entertainment news” does not disable “TV service” notiﬁ cations from appearing on your TV. Pop-up entertainment

news notiﬁ cations will be initially turned on (enabled) for all set-top boxes.

To turn the notiﬁ cations oﬀ (disable), follow these steps:

• Press the MENU button on your MTS TV remote control

• Press the DOWN ARROW button to navigate to MESSAGE CENTRE, and press OK

• Press the RIGHT ARROW button to navigate to NEWS OPTIONS, and press OK

• Use the arrow buttons to navigate to OFF.

• Use the arrow buttons to navigate to SAVE and press OK

• This will disable pop-up notiﬁ cations for entertainment news on every TV (set-top box) in the house.

How do I delete messages in the Service and News log?

You don’t need to delete messages because they will expire automatically after a pre-set amount of time.

How do I know which messages in the log have been viewed?

The read / unread status of the messages are easy to see:

• Messages that have been read will have an “open” envelope icon

• Messages that have not yet been read will have a “new” envelope icon

Purchasing Add-Ons

MTS TV will let you know when there is an opportunity to purchase ‘add-ons’, such as specialty channels, through your TV. A ‘Buy Now’ option will appear whenever you select such a channel. To complete the purchase, enter your 4-digit pin. This is the same PIN used to order MTS Video On Demand.

Remote Controls

There are 5 remote controls for Ultimate TV service. Each remote has slightly diﬀ erent buttons and diﬀ erent programming instructions, but the buttons on each remote operate in the same way.

Look for the

Motorola

symbol on

back

Look for the

LEARN button

RF remotes

come with a

converter

MXv3

Black Remote

(no MTS logo)

MXv4

Black Remote

(with MTS logo and

writing on back)

Silver or Charcoal

MXv3 RF

Black Remote

MXv4 RF

Black Remote

How to program your remote control

Getting started

Install batteries in your remote control

• The remote control requires two AA-size alkaline batteries (1.5V) batteries

• On the back of the remote, push down on the tab and lift oﬀ the cover

• Match the batteries to the + and - marks inside the battery case, then insert two AA alkaline batteries

• Press the battery cover back into place

• Test the remote control by pressing the STB/MTS key. The STB/MTS key should light up if the batteries are properly inserted

User Tip: For the MXv4 (RF) remote, the mode Key (TV, DVD or AUX) will blink 5 times with each key press when batteries need replacement.

Program your MTS Ultimate TV remote to control your TV, DVD, Home Theatre receiver, or other devices

You can program your MTS TV Remote to control other devices using the TV, DVD, and

AUX mode keys.

User Tip: The DVD and AUX mode keys can be setup with codes for any type of equipment. The TV mode key can only be setup with TV codes. If you have a combination unit, such as a TV/DVD unit, each component of the unit will normally be programmed separately.

Manually program the TV, DVD, or AUX mode keys using direct code entry

Black MXv4 (RF) Remote Only:

1. Power on the device you want to program. Locate the 4-digit set up code for the device you want to program from the Manufacturer Code List

2. Press the appropriate mode key (TV, DVD, or AUX) on the remote control

3. Press and hold SETUP until the mode key blinks twice

4. Enter the ﬁ rst code for your brand from the code list using the number pad on the remote control

5. Press the POWER key to test with your device. If the device turns does not turn oﬀ , repeat steps 3-5 using the next code for your brand of device

6. Repeat the steps to program another device

Black MXv3 (RF) Silver and Charcoal Remotes Only:

1. Power on the device you want to program. Locate the 4-digit set up code for the device you want to program from the Manufacturer Code List

2. Press and hold the appropriate mode key (TV, DVD, or AUX) on the remote control

3. Enter the ﬁ rst code for your brand from the code list using the number pad on the remote

4. Press the POWER key to test with your device, if the device turns oﬀ , setup is complete

5. If the device does not turn oﬀ , repeat steps 3-5 using the next code for your brand of device

6. Repeat the steps to program another device

Program the TV, DVD, or AUX mode keys for ten popular brands of equipment

Black MXv4 (RF) remote only:

1. Power on the device you want to program. Locate the 4-digit set up code for the device you want to program from the Manufacturer Code List

2. Press and hold SETUP until the mode keys blink twice

3. Press the mode key (TV, DVD, or AUX) for the device you wish to set up. The selected mode key should stay lit

4. Find your device and brand from the charts below and note which number key is assigned to your brand. If your brand is not listed in the following chart, then try the Direct Code Entry or the SETUP key

5. Press and hold the number key assigned to the brand of device you are trying to program

6. Release the key when your device turns oﬀ . Setup for that device is complete

• 2 Blinks of the TV, DVD, or AUX mode key = Success

• 1 Long Blink of the TV, DVD, or AUX mode key = Failure

Remote Control

Number Key

TV Brands DVD/VCR Brands Audio Brands

1 Insignia/Dynex LG Bose

2 LG Memorex Denon

3 Mitsubishi Panasonic LG

4 Panasonic Philips/Magnavox Onkyo

5 Philips/Magnavox RCA Panasonic

6 Samsung Samsung Philips

7 Sharp Sharp Pioneer

8 Sony Sony Samsung

9 Toshiba Sylvania Sony

0 Vizio Toshiba Yamaha

Program the TV, DVD, or AUX mode keys ssing the Code Search

If you can’t ﬁ nd a 4-digit code for your device, try using the search function.

Searching on the black MXv3 remotes cannot be performed for any mode key until after that mode key is set-up with a valid code. So, select any code for the appropriate mode from the code list, program the key using section A, and then follow the steps below. For example if you’re trying to program a DVD player to the DVD key, but you don’t have the code, program any DVD code from the list to the DVD key using the steps in section A, then you can follow the steps below.

Black MXv4 (RF) remote:

1. Turn on the device you want to control and point the remote at that device

2. Press and hold SETUP until the mode key blinks twice

3. Press the mode key for the device you wish to setup. The mode key stays lit

4. Press and hold the OK key

5. Release the OK when your device turns oﬀ

Black MXv3 (RF) remote:

1. Turn on the device you want to control and point the remote at that device

2. Press and hold the mode key (i.e. TV, DVD, or AUX) you want to program

3. Without releasing the selected mode key (i.e. TV, DVD, or AUX), press and hold the OK key simultaneously

4. Release both the mode key (i.e., TV, DVD, or AUX), and the OK key – all of the mode keys will ﬂ ash, then the

selected mode key light will stay lit

5. Press the power button repeatedly until the selected device turns oﬀ . Once your device has turned oﬀ , press OK

to save the code

6. To indicate a successful setup, the selected mode key will turn oﬀ and you are ready to setup another device by

following steps 1 thru 4 of this section

Silver/Charcoal remote:

1. Turn on the device you want to control and point the remote at that device

2. Press and hold the mode key (i.e. TV, DVD, or AUX) you want to program

3. Without releasing the selected mode key (i.e. TV, DVD, or AUX), press and hold the OK key simultaneously

4. Release both the mode key (i.e. TV, DVD, or AUX), and the OK key – all mode keys will ﬂ ash twice indicating programming mode

5. Enter 922 by pressing the number keys on the remote control

a. The selected mode key (TV, DVD, or AUX) will ﬂ ash twice indicating correct entry b. For AUX searching only, press and release the PLAY key then press:

• 1 for VCR

• 2 for Receiver/Tuner

• 3 for Ampliﬁ er

• 4 for Home Theatre in the Box (HTIB)

The AUX mode key will ﬂ ash twice indicating correct entry

6. Press and hold PLAY key and wait until the device turns oﬀ , then release the PLAY key

a. The REW key can be used to go back through the codes one at a time b. The FF key can be used to move forward through the codes one at a time

7. To save the code press the ENTER key on the remote control or press the EXIT key to return to normal operation. The selected mode key will ﬂ ash three times and return to normal operation

8. If no valid code is found, the green backlight will ﬂ ash twice and the remote control will return to normal operation

9. Turn the device back on and use the remote to control your device. Now that your devices are programmed you

can press the appropriate mode key on the remote control to work with the selected device. To use the remote control for your Set Top Box again, press the STB/MTS mode key

User Tip: You may need to repeat steps 1 through 8 to ﬁ nd a code.

Note: If any other key is pressed except PLAY, ENTER, POWER, EXIT, REW, FF or number keys 1 to 4 the selected mode key will give a long red ﬂ ash (error message) and the remote control will return to normal operation and you will need to start over. If you are interrupted while you are programming, the remote control may time-out before you complete the code setup and you will need to start over. A remote time out is indicated by two quick ﬂ ashes of the green backlighting.

Power control for multiple devices

By default, the POWER key only powers ON or places your set-top box in Standby mode. If you program the TV mode key then the TV and Set Top Box can both be powered ON/OFF simultaneously.

You also have the option to turn ON/OFF TV, DVD, or AUX mode devices individually by pressing the applicable mode key then the POWER key.

Learning (Black remotes only)

If the search method doesn’t ﬁ nd the code for your device, you can use the existing remote from your device to “teach” your MTS Ultimate TV remote how to control that device.

Learning commands

Black MXv3 (RF) Remote:

Learning cannot be performed for any mode until after that mode is setup with a valid code. So, to learn the keys, ﬁ rst setup the mode with a valid code (see section A, “select any code for the appropriate mode, from the code list”), then follow these steps:

1. Press and hold the mode key (TV, DVD, or AUX) on the MTS TV Black remote

and while holding it pressed, press the LEARN key for one second then release both keys

2. All of the mode keys will ﬂ ash and then the selected mode key light remains on

3. On your MTS TV black remote, press and release the key that you want to

teach.

4. While pointing your original remote at the bottom of your MTS TV Black

remote, approximately 1 inch apart, press and hold the original remote key until the mode key light blinks once and stays on (If there is a learning problem, the mode key light blinks for three seconds and stays on. If this happens, repeat steps 3 and 4 above)

5. Repeat steps 3 and 4 for each key you want your MTS TV black remote control

to learn

6. Press and release the LEARN key when all desired remote commands have

been learned. If you have encountered diﬃ culties with the LEARN key setup, please refer to “Troubleshooting Learning”

Motorola (MTS) Remote

1 inch apart

Your original remote

NOTE: It is not necessary to have your MTS TV black remote control learn every key from your original remote since most keys won’t be used under normal daily use. The best practice is to teach only the keys that help you navigate for the best experience, like your volume up and down, channel up and down, and PVR functions.

Black MXv4 (RF) with MTS logo remote:

1. Position your MTS TV remote 1-2 inches away from the device remote. Make sure the infrared ends of the

remotes are pointed toward each other.

2. Press and hold SETUP until the LED lights blink twice

3. Press 975 on the number key pad

4. Press the desired mode key on the MTS TV remote (TV, DVD, or AUX) for the device you wish to set up, then

the key on the MTS remote that you want to teach

5. Press and hold the desired key on the teaching remote until the mode key on the MTS TV remote blinks twice

6. Repeat steps 2-5 to learn other keys from the original device remote

7. To exit learning mode, press and hold SETUP until a mode key blinks twice

pointed toward each other.

MXv4 Remote (RF) Your original remote

Troubleshooting learning (Black MXv3 & MXv4 remotes only)

• No functions may be stored under the LEARN/SETUP key, or in the STB/MTS mode

• Depending on the remote you are trying to learn from, some keys may not be teachable

• Only one original device type can be learned per individual mode

• Use fresh batteries for your original remote, and your MTS TV remote control

• Keep at least three feet away from incandescent or low energy lights when learning

• Point your original remote so the infrared elements on both remotes are directly in line with each other. You may

need to adjust the height of the remotes to achieve this

• If you keep experiencing errors while learning the ﬁ rst or second keys for a mode, then try the following:

• End the learn session by pressing the LEARN/SETUP key

• Clear out the learned commands for that mode

• Check the infrared elements of the two remotes are correctly aligned

• Change the distance between the two remotes to be either closer (half an inch) or further away (2 inches) from each other

Try learning the original remote for that mode again. If problems reoccur with the same key, check the original remote key being learned – does it transmit? Does it operate the target device?

Try learning that key under a diﬀ erent clear mode. If it learns, then it is likely a diﬀ erent code type from the others and cannot be learned under the same mode.

Set volume options for multiple devices

The default setting for your power, volume, and channel control are to control your MTS TV set-top box regardless of the mode you are in. For example, even in DVD mode, the volume will still control the set-top box.

Volume control set up options for multiple devices

• The volume commands are sent to the set-top box unless the TV mode key has been programmed

• If the TV mode key has been programmed, the volume commands are sent to the TV from all mode keys

• If you’d like the volume commands to be sent to just one device – for example, to your home theatre set up and not to the MTS TV set-top box or TV set – follow the instructions in Lock the Volume Controls to One Device

• If you’d like the volume command sent to diﬀ erent devices depending on which mode you are in, go to Volume Control Depends on Device Selected

Lock the volume controls to one device

Silver/charcoal remote:

1. Press and hold the STB/MTS key and hold the OK key simultaneously on the remote control

2. Release both the STB/MTS key and the OK key – all the mode keys will ﬂ ash twice indicating programming

mode

3. Enter 955 by pressing the number keys on the remote control – the STB/MTS key will ﬂ ash twice indicating

correct entry

4. Press the mode key (TV, DVD, or AUX) that you want to always receive the volume commands. The selected

mode key will ﬂ ash three times indicating successful assignment and return to normal operation

The volume commands will now go to the selected device no matter what mode you are in

Black MXv3 (RF) remote:

1. Press the TV key and while holding it pressed, press the OK key for 1 second

2. Release both keys, all of the mode keys will ﬂ ash followed by the TV mode key light remaining on

3. Press and hold the MUTE key for 3 seconds until the TV mode key light brieﬂ y turns oﬀ then remains on. Press

and release the mode key you want to always operate the volume commands (STB/MTS, TV, DVD, or AUX). The selected mode key light will remain on

4. Press and release the MUTE key to save the setting. The selected mode key light will turn oﬀ indicating a

successful setup. The volume commands will be setup for the selected device regardless of the selected mode. If the selected mode key light ﬂ ashes for 3 seconds and turns oﬀ , then the selected mode will have no volume commands of its own and will need to start over from step 1 above and select a diﬀ erent mode to program the device

Black MXv4 (RF) with MTS logo remote:

1. Press and hold SETUP until the mode key blinks twice

2. Press the VOL + key

3. Press the mode key (TV, DVD, or AUX) that corresponds to the device you use for volume controls

4. 2 blinks = success; 1 long blink = failure

Volume Control depends on device selected

The volume setting can also be reconﬁ gured to independently control the volume associated with each device (e.g. In AUX mode the receiver controls the audio; in TV mode the TV controls the audio).

Silver/charcoal remote:

1. Press and hold the STB/MTS key and hold the OK key simultaneously on the remote control

2. Release both the STB/MTS key and the OK key – all the mode keys will ﬂ ash twice indicating programming

mode

3. Enter 955 by pressing the number keys on the remote control – the STB/MTS key will ﬂ ash twice indicating

correct entry

4. Press the ENTER key – the STB/MTS key will ﬂ ash tree times indicating successful assignment and return to

normal operations

Black MXv3 (RF) remote:

1. Press the TV key and while holding it pressed, press the OK key for 1 second

2. Release both keys, all of the mode keys will ﬂ ash followed by the TV mode key light remaining on

3. Press and hold the MUTE key for 3 seconds until the TV mode key light brieﬂ y turns oﬀ then remains on, then

release the MUTE key

4. Press and release the MUTE key to save the setting. The TV mode key light turns oﬀ indicating successful setup.

The volume commands will now work for diﬀ erent devices

NOTE: If a programmed mode key has no volume commands of its own, then the volume control will normally operate the TV. If an invalid key is pressed, the selected mode key light ﬂ ashes for 3 seconds and turns oﬀ . The remote control returns to normal operation and you will need to start over.

If no key is pressed within 30 seconds, the remote control times out, the selected mode key light ﬂ ashes for 3 seconds and turns oﬀ . The remote control returns to normal operation at which time you can start over.

Black MXv4 (RF) with MTS logo remote:

To cancel Volume Control Lock to a single device:

1. Press and hold SETUP until the mode key blinks twice

2. Press the MUTE key

3. The mode key (TV, DVD, or AUX) will blink 4 times upon successful unlock

Reset the remote

To restore the factory default settings

Silver/charcoal remote:

1. Press and hold the STB/MTS key and hold the OK key simultaneously on the remote control

2. Release both the STB/MTS key and the OK key – all four mode keys will ﬂ ash twice indicating programming

mode

3. Enter programming code 900 by pressing the number keys on the remote control – the STB/MTS key will ﬂ ash

three times indicating you have successfully entered the code and the remote has been reset to the factory default settings

Note: If any other key is pressed except the number keys the STB/MTS key will give a long red ﬂ ash and the remote control will return to normal operation. Should the remote control time-out before you complete the procedure you will need to start over.

Black MXv3 (RF) remote:

1. Press the TV key and while holding it pressed, press the OK key for 1 second and release both keys at the same

time

2. All the mode keys will ﬂ ash and the TV mode key light will stay on

3. Press and hold the DELETE key for 3 seconds until the TV mode key blinks and stays oﬀ . The remote control is

now reset to factory default settings. If you want to use the remote control for your TV and other devices, you will need to setup the TV, DVD, and AUX mode keys

4. If no key is pressed within 30 seconds, the remote control times out. The selected mode key light ﬂ ashes for 3

seconds and turns oﬀ . The remote control returns to normal operation and you will need to start over

Black MXv4 (RF) with MTS logo remote:

1. Press and hold SETUP until the LED blinks twice

2. Press 981 on the number pad and the LED will blink 4 times

3. The mode key (TV, DVD, or AUX) will blink 4 times upon successful unlock

Connections and Devices

Connecting the MTS Ultimate TV set-top box

Before moving or changing components, disconnect the power cord from the MTS Ultimate TV set-top box and other components. Set-top boxes with hard drives and those without hard drives have identical front panels and rear panel connectors; only the size varies.

Ultimate TV has two PVRs (set-top boxes) – VIP 2262 and VIP 1216. Set-up instructions for both are included here.

VIP 1216 PVR (160GB Hard Drive) VIP 2262 PVR (160GB or 500GB Hard Drive)

Key Item Function Cable Ends

TO WALL

(VIDEO IN)

2 HDMI

3 NETWORK Ethernet 10/100 Base-T RJ-45 port

Coaxial input for home video network (HPNA)

Connects to a high-definition TV or home theatre receiver with an HDMI input (for a DVI input, use an HDMI-to-DVI adapter)

4 Y PB PR RCA-type component video outputs to an HDTV

5 S-VIDEO

6 OPTICAL S/PDIF audio output to a digital home theatre receiver

7 VIDEO OUT RCA-type video outputs to a TV, VCR, DVD recorder, or other device

AUDIO OUT

L and R

TO TV

(VIDEO OUT)

10 USB USB 2.0 connector

POWER

+ 12V DC

High quality video output to a VCR or TV that accepts S-Video. It carries video only; you must also connect to the TV or home theatre receiver for audio

Left and right RCA-type stereo audio outputs

Coaxial output to a TV or VCR

Connector for the DC power adapter

Video connection options

The set-top box oﬀ ers the following video outputs:

• HDTV – HDMI or Y Pb Pr (component video)

• Standard TV – S-Video, RCA-type, or RF coaxial

To determine the available inputs on your TV, check the TV manual or on the TV itself. When you are familiar with the available inputs on your TV, choose the optimal video connection based on the following guidelines.

Connecting to an HDTV, use one of:

HDMI

HDMI oﬀ ers higher quality than component video. If your HDTV has an HDMI input, use the HDMI connector. HDMI carries video and audio. If you connect your HDTV using HDMI, no additional audio connection to the TV is needed.

Best

Video and audio

Y Pb Pr

Good

Video only

Connecting to a standard TV, use one of:

S-Video

Best

Video only

RCA-type

Very

Good

Video only

If your HDTV has DVI input, you can use an HDMI-to-DVI converter cable to connect to a set-top box HDMI connector. Use a cable with an HDMI connector on one end and a DVI connector on the other end. We do not recommend using an HDMIto-DVI or DVI-to-HDMI adapter. Because DVI does not carry audio, a separate audio connection is required for DVI TV.

The Y Pb Pr connectors provide component video for the most widely supported HDTV connection. If your HDTV only has Y Pb Pr inputs, use these connectors.

This is the highest quality standard video output. If your standard TV has an S-Video input, connect it to the S-VIDEO output on your set-top box using an S-Video cable.

If your standard TV does not have an S-Video input, connect it to the VIDEO OUT connector on your set-top box using a RCAtype video cable.

RF coaxial

Good

Video and audio

If your TV only has a coaxial RF input, use a coaxial TO TV (VIDEO OUT) connector

Audio connection options

To connect your TV or home theatre receiver for audio you can use one of the following audio options depending on its capabilities:

Optical

If possible for your TV or home theatre receiver, use the OPTICAL output to deliver

Best

Audio L and R

Good

S/PDIF Dolby® audio. In most cases, it oﬀ ers better quality, including support for Dolby Digital 5.1 surround sound.

If your TV or home theatre receiver has no S/DIF input, use the RCA-type AUDIO outputs to your TV or home theatre receiver.

Connect to an HDTV – Video only

• To determine your best connection, refer to Video Connection Options

• If you are connecting to a DVI or Y Pb Pr input on your TV, a separate audio connection is required. Refer to Connect to an HDTV – Audio Only

• If you are connecting to a home theatre receiver, refer to Connect to a Home Theatre – Audio Only

VIP 1216 PVR

TO WALL

(VIDEO IN)

HDMI NETWORK

PbPrY

OPTICAL

HDMIY Pb Pr

S-VIDEO

VIDEO OUT AUDIO OUT

Video in

These connections serve the same purpose, use only one

CABLE/

ANTENNA IN

Sample HDTV

HDMI

Component Video Input

TO TV

(VIDEO OUT)

Set-top box

POWER

USB

+12V

VIP 2262 PVR – Option 1

Connect to an HDTV – Audio only

VIP 2262 PVR – Option 2

• To determine your best connection, refer to Video Connection Options.

• If you are connecting to a DVI or Y Pb Pr input on your TV, a separate audio connection is required. Refer to Connect to an HDTV – Audio Only

• If you are connecting to a home theatre receiver, refer to Connect to a Home Theatre – Audio Only

VIP 1216

Set-top box

VIDEO OUT AUDIO OUT

USB

POWER

+12V

TO TV

(VIDEO OUT)

These connections serve the same purpose, use only one

RCA-type

Audio

Optical S/PDIF

TO WALL

(VIDEO IN)

Video in

HDMI NETWORK

PbPrY

OPTICAL

S-VIDEO

INPUT

OPTICAL

S/PDIF

AUDIO LEFT

AUDIO RIGHT

Sample HDTV Audio Inputs

VIP 2262

Connect to a home theatre receiver – Audio only

• To determine your best connection, refer to Audio Connection Options

• This video connection method does not support HD video. For more information, see Connect an HDTV – Audio Only

VIP 1216

Set-top box

VIDEO OUT AUDIO OUT

USB

POWER

+12V

TO TV

(VIDEO OUT)

These connections serve the same purpose, use only one

RCA-type

Audio

Optical S/PDIF

TO WALL (VIDEO IN)

Video in

HDMI NETWORK

OPTICAL

PbPrY

SPDIF

OPTICAL

S-VIDEO

INPUT

AUDIO LEFT

AUDIO RIGHT

Sample HDTV Audio Inputs

VIP 2262 – Option 1

VIP 2262 – Option 2

Connect to a stereo TV

• To determine your best connection, refer to Video Connection Options

VIP 1216

Set-top box

S-Video RCA-type

Video

RCA-type

Audio

Optical

S/PDIF

TO WALL (VIDEO IN)

HDMI NETWORK

PbPrY

Video in

These connections serve the same purpose, use only one

Sample Stereo TV

S-VIDEO

VIDEO

CABLE/

ANTENNA IN

AUDIO LEFT

AUDIO RIGHT

VIP 2262

INPUT

S-VIDEO

OPTICAL

VIDEO OUT AUDIO OUT

TO TV

(VIDEO OUT)

USB

POWER

+12V

Connect to a stereo TV and stereo VCR

• To determine your best connection, refer to Video Connection Options

• This video connection method does not support HD video. For more information, see Connect an HDTV – Video Only

VIP 1216

Set-top box

RCA-type

Video

RCA-type

Audio

CABLE/

ANTENNA IN

TO TV

TO WALL

(VIDEO IN)

HDMI NETWORK

PbPrY

OPTICAL

S-VIDEO

(VIDEO OUT)

VIDEO OUT AUDIO OUT

Video in

Sample Stereo VCR Sample Stereo TV

INPUT OUTPUT

VIDEO VIDEO

AUDIO AUDIO

LLRR

CABLE/

ANTENNA IN

TO TV

USB

POWER

+12V

INPUT

S-VIDEO

VIDEO

AUDIO LEFT

AUDIO RIGHT

VIP 2262 – Option 1

VIP 2262 – Option 2

Connect to a home theatre receiver, TV, and VCR

• To determine your best connection, refer to Video Connection Options

• This video connection method does not support HD video. For more information, see Connect an HDTV – Video Only

Set-top box

RCA-type

Video

Optical

S/PDIF

RCA-type

Audio

TO WALL

(VIDEO IN)

HDMI NETWORK

PbPrY

OPTICAL

S-VIDEO

VIDEO OUT AUDIO OUT

TO TV

(VIDEO OUT)

Video in

Sample stereo VCR Sample stereo TV

CABLE/

ANTENNA IN

TO TV

INPUT OUTPUT

VIDEO VIDEO

AUDIO AUDIO

LLRR

CABLE/

ANTENNA IN

USB

POWER

+12V

INPUT

S-VIDEO

VIDEO

AUDIO LEFT

AUDIO RIGHT

AUDIO VIDEO

L VIDEOR S-VIDEO

DVD

CABLE TV

VIDEO 2

VCR

OUT

Sample Home

Theatre receiver

OPTICAL

TV MONITOR

OUTPUT

VIDEO S-VIDEO

SPEAKER

CONNECTIONS

Troubleshooting

The below information should help you with troubleshooting issues with your MTS Ultimate TV service. If your problem is not resolved by this troubleshooting information, please call us, anytime, at 204-225-5687.

General Troubleshooting

Resetting the MTS Ultimate TV set-top box

• Press MENU on the remote control

• Use the DOWN ARROW to move to SETTINGS and press OK

• Use the DOWN ARROW to highlight RESTART SYSTEM and press OK

• Select RESTART SYSTEM and press OK

• The screen goes blank, the message “No video signal” displays for a few moments

• The MTS logo appears with the message “Please wait while system loads...”

• When the system completes the restart cycle live TV resumes playing

The MTS Ultimate TV set-top box will not power on

• Verify the power cord is securely connected to the set-top box and outlet. Unplug the set-top box from the outlet, plug it back in, and press the POWER button

• If the set-top box is connected to a switched outlet on another device, such as a VCR or home theatre receiver, verify the unit is powered on. Unplug the set-top box from the outlet, plug it back in, and press POWER button

• Press the POWER button on the set-top box front panel instead of the remote control because the batteries in the remote control may need to be changed

The MTS Ultimate TV set-top box is making a humming noise

The set-top box includes an integrated hard drive and a fan for cooling. During normal operation, it makes a quiet humming noise, similar to a personal computer. The noise varies in volume occasionally when the speed of the internal fan adjusts to changes in the temperature around the set-top box. The hard drive stays on even when the set-top box is turned oﬀ .

MTS Ultimate TV set-top box is warm to the touch

If the MTS Ultimate TV set-top box is warm, check the following:

• Ensure the vents on the set-top box are not blocked

• Do not place the set-top box on a rug or bed – this could cause overheating

• Do not stack equipment on the set-top box

• Maintain at least two inches of free space above the appliance

• Never place the set-top box near or on a heat source like a heating vent or radiator

• Ensure adequate ventilation around the set-top box

MTS Ultimate TV service is not available

The TV displays no signal, and the following message appears “Television is not currently available. Choose Restart to try connecting again. If this problem continues, contact MTS customer service. Error#259”

• Record the error code that appears in the message

• Select RESTART and press OK

• If service is not restored, contact MTS at 204-225-5687

Program Guide has no channel or program information

Occasionally, a delay occurs in the delivery of program Guide information.

• If the delay is more than a few minutes, press the GUIDE button to display the program guide, and then wait at least two minutes before taking further action

If cells in the program guide are labelled “No Information,” there may be a short delay in providing the program guide listings information. Or, you may have scrolled past the days for which the program guide has information, or there is no program guide information for those services.

• Press EXIT TO TV or MENU to leave the program guide

• Press GUIDE to return to the program guide and wait for at least two minutes

Audio and picture troubleshooting

There is no audio when viewing TV channels

Adjust set-top box audio level

• Press the MENU

• Use the DOWN ARROW to move to SETTINGS, press OK

• Use the DOWN ARROW to hightlight AUDIO, press OK

• USE THE RIGHT ARROW to hightlight SET-TOP BOX AUDIO LEVEL, press OK

• Hightlight MAX LEVEL, press OK. Current set-top box audio level with display: 25

• Hightlight MUTE OFF, press OK. Current set-top box mute status will display: unmuted

• Highlight DONE, press OK

Mute and connection

• Check that the MUTE button on the remote control has not been pressed. Press MUTE on the remote control to restore sound

• Verify the set-top box audio output is connected to the TV or home theatre receiver

• If the set-top box audio output is connected to the TV, verify the MUTE button on the TV has not been pressed

• If the set-top box audio output is connected to a home theatre receiver, verify the home theatre receiver is set to the appropriate input source and its MUTE button has not been pressed

Volume

• Ensure the volume on the TV is turned up

• Control the volume by using the VOLUME button on the set-top box remote control, not the volume control on the TV remote control or on the TV set

• On some TV sets, you may need to use the TV controls to set the volume to full or slightly less than full before using the set-top box remote control to control the volume. In this case, use the TV controls to turn the volume all the way up, and then use the VOLUME button on the set-top box remote control

There is no audio from the centre and/or surrounding speakers of a home theatre receiver connected to the MTS Ultimate TV

set-top box

• Not all Dolby Digital programs feature full 5.1 surround sound. In some cases the programs may only contain left and right stereo audio.

• Verify the S/PDIF cable is ﬁ rmly connected to the set-top box and the home theatre receiver.

• Verify the home theatre receiver is set to a surround sound audio mode (Dolby Digital, Dolby Pro Logic

II, Dolby

Pro Logic).

• Verify the home theatre receiver is properly conﬁ gured to work with all connected speakers.

Video or audio is choppy, jerky, or of poor quality

The video or audio can be aﬀ ected when the network is slow.

• Check to see if something else is running on the same Internet connection (like a graphics-intensive online video game). If there is something else running, end it and see if the quality of video and audio improves

• Restart the set-top box by unplugging it and plugging it back in. Pull the plug from the wall, not from the back of the set-top box

Audio and video are out of sync: Audio lags video or video lags audio

Sometimes the audio and video feeds can get out of sync. Ordinarily this problem can be resolved by backing up the video and watching it again, or by refreshing the video.

• Point the remote control at the set-top box and press the REPLAY button on the set-top box remote control. Try this several times

• Tune away from the current channel, and then tune back to it

Set-top box audio level

This allows you full control of adjusting the audio levels of the set-top box (This does not control the volume of your TV).

• Press MENU

• Use the DOWN ARROW to move to SETTINGS, press OK

• Use the DOWN ARROW to hightlight AUDIO, press OK

• Hightlight SET-TOP BOX AUDIO LEVEL, press OK

• Audio Level Settings Screen will be displayed

The following actions are available:

• DONE – Saves all current settings and exits to LiveTV

• MAX LEVEL – Sets the Set-top Box Audio level to maxiumum 25

• INCREASE LEVEL + – Increases the Audio Level by 1 to a maximum setting of 25

• REDUCE LEVEL - – Decreases the Audio Level by 1 to a minimum setting of 0

• MUTE ON – Sets the audio to mute

• MUTE OFF – Disables the mute setting

Increase/decrease set-top box volume

Mute/unmute set-top box volume

Setup Last button

The LAST button can either show you a list of the last 5 channels you have watched (called the Recent Panel), or tune you immediately to the last channel you were watching.

The LAST button is defaulted to show you the Recent Panel. The Recent Panel displays a list of the last 5 channels you have watched, and allows you to tune into any one of them.

If you prefer that the LAST button tune you immediately to the previous channel you have viewed, then you can choose to turn the Recent Panel feature oﬀ .

• Press MENU

• Use the DOWN ARROW to move to SETTINGS, press OK

• Highlight TELEVISION, press OK

• Highlight SETUP LAST BUTTON, press OK

• Select TURN THE RECENT PANEL FEATURE ON, to turn on the Recent Panel

• Select TURN THE RECENT PANEL FEATURE OFF, to turn oﬀ the Recent Panel

• Highlight SAVE, press OK

Program Guide and Menus are available but no video

• Ensure the TV, the set-top box, and all other relevant pieces of equipment are plugged in, turned on, and properly connected

• Ensure the set-top box power switch is turned on

• Ensure that electric sockets are live. Test by plugging in a lamp or some other device known to work

• Ensure that the Internet network connection is operational. Restart the set-top box by unplugging it and plugging it back in. Pull the plug from the wall, not from the back of the set-top box

PIPs are not displayed in any screen or menu

Picture-In-Pictures (PIPs) appear only for live TV programs and videos. PIPs do not appear for future programs or recorded programs.

• For future programs, the PIP space shows how many minutes until the program starts

• For recorded programs, the PIP space shows a graphic symbol

Snowy picture

• Check that all cables are connected and are tight to the TV, VCR (if applicable), and set-top box

• Ensure there is power to the set-top box. There should be a green light ring around the POWER button

• Ensure the set-top box is tightly plugged in at the back of the box and the plug is in a live electrical outlet

• Check that the VCR or DVD Player is powered oﬀ

• Check the TV physical connections. If the set-top box and TV are connected with a coax cable ensure that the RF output on the set-top box is going to the same channel your TV is set to

• Press MENU

• DOWN ARROW to SETTINGS

• With GENERAL already highlighted press OK

• RIGHT ARROW to RF OUTPUT CHANNEL and press OK

• Ensure the number (3 or 4) is the same as the channel to which the TV is tuned

Changing TV screen aspect ratio

Changing the screen aspect ratio changes the screen dimensions for the video image and for the TV screens.

• Press MENU

• Press the DOWN ARROW button to highlight SETTINGS

• Highlight TELEVISION, and press OK Highlight SCREEN ASPECT RATIO AND HIGH-DEFINITION, and press OK

• Highlight the desired aspect ratio and resolution and press OK to activate

• 4:3 STANDARD-DEFINITION – Used for ordinary televisions

• WIDESCREEN STANDARD-DEFINITION – Used for wide-screen

TVs (16:9 aspect ratio) that does not display in high-deﬁ nition

• 720P ON HIGH-DEFINITION SCREENS – Used for wide-screen

TVs that display images 720 pixels wide (this is sometimes called “enhanced deﬁ nition”)

• 1080I ON HIGH-DEFINITION SCREENS – Used for wide-

screen TVs that displays high-deﬁ nition images (1080 pixels wide)

• 1080p High Deﬁ nition – Used if you have a widescreen TV that

Displays high-deﬁ nition 1080p images.

• Highlight CONTINUE, and press OK

• Select CANCEL CHANGES and press OK to exit from this screen without changing the aspect ratio

User Tip: To change aspect ratio of SD programming on an HDTV, press the aspect/enter button while watching a television program and a sub menu will appear, letting you select diﬀ erent aspect ratios including normal, stretch, and zoom. This aspect ratio will remain for all SD channels until it is changed again.

Turning system sound eﬀ ects on and oﬀ

As you press buttons on your remote control, sound eﬀ ects, such as beeps and clicks, are heard. You can turn these sound eﬀ ects on and oﬀ as you choose.

• Press MENU on the remote control.

• Press the DOWN ARROW to highlight Settings on the vertical menu bar

• Press the DOWN ARROW to highlight Audio on the vertical menu bar

• Highlight SYSTEM SOUND EFFECTS, and press OK

• Highlight PLAY SOUND EFFECTS or MUTE SOUND EFFECTS, and press OK

• Highlight SAVE, and press OK.

• You can also select DON’T SAVE and press OK to exit from this screen without changing the sound eﬀ ects setting.

To activate Digital Audio (Dolby 5.1 or AC3)

• Press MENU.

• Highlight SETTINGS

• Highlight AUDIO

• Highlight DIGITAL AUDIO OUTPUT and press OK

• Highlight SURROUND SOUND and press OK

• Highlight SAVE and press OK

I forgot my Home Networking password

Your Home Networking (home Wi-Fi) password is located on the back of your Residential Gateway.

Guide Troubleshooting

Channels are missing in the Program Guide

The program guide appears on-screen correctly, but some channels in the program guide are not showing. Check the Customize Channels Settings screen to determine if channels have been selected to not show in the guide.

This feature aﬀ ects only the TV on which it was setup.

• Press MENU

• Press the DOWN ARROW button to highlight SETTINGS

• Highlight GUIDE, and press OK

• Highlight CUSTOMIZE CHANNEL GUIDE, and press OK

• Channels currently displayed in the guide have a check mark in front of them. Channels that are not currently displayed in guide do not have a check mark in front of them

• Use the UP/DOWN ARROW button or CH|PG to go through the list of channels. The following options are available:

• To hide a channel from the guide

Highlight the channel, and press OK, the check mark disappears from the check box

• To make a hidden channel show in the guide

Highlight the channel, and press OK, a check mark appears in front of the channel

• To see all channels in the guide

Highlight CHECK ALL and press OK, check marks appear in all the check boxes

• To display only the unchecked boxes (hidden channels)

Highlight VIEW UNCHECKED, and press OK, the SHOW UNCHECKED option becomes SHOW ALL

• To restore the entire list

Highlight SHOW ALL and press OK

• To save the settings, highlight SAVE and press OK. Select DON’T SAVE to exit from the screen without saving the settings

Reset channels to original settings

• Press MENU

• Press the DOWN ARROW to highlight SETTINGS

• Highlight GUIDE, and press OK

• Highlight CUSTOMIZE CHANNEL GUIDE, and press OK

• Highlight CHECK ALL and press OK. Check marks appear in all the check boxes

• Highlight SAVE and press OK

• Press EXIT to return to live TV

View all channels

This will exit out of the current Favourites List

• Press MENU

• Under LIVE TV, highlight FAVOURITES, press OK

• To exit your Favourites list, select VIEW ALL CHANNELS, press OK

Disable Subscribed Channel ﬁ lter

• Press MENU

• Press the DOWN ARROW button to highlight SETTINGS

• Highlight GUIDE, press OK

• Highlight SUBSCRIBED CHANNELS SETTINGS, press OK

• Select VIEW ALL, press OK

• Highlight SAVE and press OK

PVR Troubleshooting

Cannot record a program

• Ensure the set-top box has PVR functionality and that you are subscribed to the MTS PVR service

• Movies and programs within the Video on Demand service are copy-written material and cannot be recorded

• Individually scheduled recordings are marked by a red dot and series recordings are marked by three overlapping dots

• Some channels do not permit recording. If you try to record them you get an error message. This is normal and expected as there is no way to record those channels

• If you are trying to record too many programs at once, some of them won’t record. They will appear in your guide with a red circle and an X next to the program name. To resolve conﬂ icts, see the “Conﬂ icts” section of this guide

Recording to an external device like a VCR or DVD recorder

Verify the device is plugged in, turned on, and properly connected. Consult the documentation for the external device for information about proper connection of the external hard disk drive.

Only the tuned channel will record using a VCR or DVD recorder.

All actions using the remote control will record, including changing volume. (Anything on your screen will be recorded.)

Program scheduled to record does not record

• Press RECORDED TV. If the program recorded, this screen lists the program. Do one of the following:

• If the Recorded TV screen lists the program, select the program in the list and play it

• With the program highlighted press OK

• Highlight PLAY and press OK

If there is no indication the program recorded, continue with the following:

A diﬀ erent program recorded

• Press RECORDED TV. Does the Recorded TV screen list a program that was recorded on the same day and at the same time as the program that you wanted to record? If so, another program was scheduled to record in that time slot and the resulting conﬂ ict was resolved in favour of the other program

Record based on time slot (not program name)

Series recording is based on the time slot and not on the name of the series. If a series is scheduled to record for 11:00 AM every day, it records whatever is on that channel at 11:00 AM every day.

Remote Troubleshooting

The remote control is working intermittently or does not work

• Verify the TV is on

• Check the batteries in the remote control and install new batteries if needed

• Ensure there are no obstructions between the remote control and the set-top box. Point the remote control directly at the set-top box front panel, not at the TV or VCR

• Make sure the STB/MTS button is pressed to make sure your remote is in the right mode

• The angle between the remote control and the set-top box may be too large. Stand in front of the set-top box and not too far to either side

• Press and release operation keys one at a time, ﬁ rmly and deliberately

• Try changing the channels using the UP and DOWN ARROW keys on the set-top box front panel. The light on the remote control should ﬂ ash on while you change the channel

TV quick ﬁ xes

• Press STB/MTS, located at the top left-hand side of your remote, to ensure that the operating mode is set to MTS Ultimate TV service (On some remotes, this button is labelled “MTS”)

• Make sure you are within 20 feet of your set-top box and have a clear line of sight with no obstructions (including glass doors)

• Check the batteries in the remote control and replace them if needed

• On some TVs, the brightness settings can interfere with the signal from your remote to your set-top box. Try adjusting the brightness on your TV set

• Check that there is power to your set-top box. You will see a green light around the power button on the front panel

• Check that your TV’s Input/Source is set to the type of cable that is connecting the MTS Ultimate TV set-top box to your TV set (i.e., Component or HDMI)

• Check that your cables are ﬁ rmly attached to the TV and set-top box

• Remove any items that may have been placed on any MTS Ultimate TV equipment. All equipment needs at least two inches of free space for proper ventilation. Do not place any MTS equipment on a rug or bed as it may overheat

• Turn your set-top box oﬀ and on by pressing the POWER button on your set-top box to reset the system

Remember

• To instantly change your channel groups online, visit mts.ca/myaccount

• You must have an HD TV set to view HD-quality TV signals

MTS Systems Ultimate TV User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual