MTS Systems Evolve User Manual

®

© 2009 MTS Allstream Inc., all rights reserved. Copying or reproducing of this document
is strictly prohibited without the express permission of MTS Allstream Inc.

Table of Contents

Evolve®Prepaid Cellular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Tracking Your Account Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Keeping Your Account Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

My Evolve Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting and Applying Prepaid Airtime . . . . . . . . . . . . . . . . . . . . . 5

Credit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Debit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Applying Prepaid Airtime Voucher . . . . . . . . . . . . . . . . . . . . . 7

Prepaid Airtime Vouchers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Airtime Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

page 1

Using My Evolve Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Logging in to My Evolve Account . . . . . . . . . . . . . . . . . . . . . . . . . 9

Navigating My Evolve Account . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Topping Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Adding Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Updating Personal Information . . . . . . . . . . . . . . . . . . . . . . . . . 12

Forgetting Your My Evolve Account Password . . . . . . . . . . . . . . 13

Airtime Vouchers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Prepaid Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using Your Phone Across Canada . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

International Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Managing Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

page 2

Table of Contents

Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

#TALK Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Prepaid Cellular Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Text Messaging Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Mobile Web Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Get Stuff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Media Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Directory Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Emergency Services E911 Service . . . . . . . . . . . . . . . . . . . . . . . . 24

Message Relay Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Cell phone pafety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Texting During an Emergency. . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Free Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Conference Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

International Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Terms of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Evolve Prepaid Cellular

With Evolve Prepaid Cellular you are in control! You pick your plan,
your features, and how you manage your account, whether over the
phone or over the Internet.

With Evolve there’s:

• No contracts

• No credit checks

• No monthly bills

For specific details about your phone, please refer to your handset
manufacturer’s guide.

Getting Started is Easy

page 3

1. Attach your battery and charge your phone for 24 hours.

2. Activate your new phone by calling 1 800 806-5819 from any
phone, other than your Evolve Prepaid Cellular phone. Make sure
to have a pen and paper ready.

3. One of our customer care representatives will assist you in
programming your phone and will activate it.

4. If you are a new customer to Evolve Prepaid Cellular, you may
receive an activation airtime credit. This credit is for new
accounts only, and will be applied at the time of activation.

5. You are now ready to go.

Note: Activation and programming of your phone is free through a call to
1-800-806-5819. If you would rather activate your phone in person, please
contact one of our wireless dealers. Activation and programming at a dealer
location is subject to a dealer activation charge (approximately $25).

page 4

Your Account

Tracking Your Account Balance

Check your balance, expiration date and rate plan at any time by:

• dialing #TALK (#8255) from your cell phone

• calling 1 888 283-1873 from a landline phone

• visiting mts.ca/myevolve account

Keeping Your Account Active

To ensure that you don’t lose your minutes, it is important to check
your account balance often, and to add airtime to your account
before your balance expires. The expiry date on your account will
be updated each time you top-up, and will apply to your
outstanding balance.

If your account remains at a $0 balance for 180 consecutive days,
your service will be disconnected. In the event that you want to
reactivate, you will need to visit an MTS Connect store or MTS
Dealer. A reconnection charge may be applied and a new cell phone
number will be assigned. When your balance reaches $0 and you
are on a call, the call will end and your phone service will be
inactive until you add airtime to your account.

My Evolve Account

My Evolve Account is a free online service that allows you to manage
your Evolve Prepaid account over the Internet. With this service
you’ll be able to:

• top up your Prepaid account using a
– credit card
– debit card
– airtime voucher/virtual PIN

• change your rate plan (after topping up your account)

• activate features

• update personal information

My Evolve Account is all about making your life easier. You can

page 5

manage your account while looking at email, checking your bank
balance, or sending your friend an instant message.

For more information on how to use My Evolve Account, please turn
to page 9 for details.

Getting and Applying Prepaid Airtime

Credit Card

Using either a Visa or a MasterCard, you can conveniently add
airtime to your account anytime and anywhere.

From your Evolve prepaid cell phone or home phone:

• call #TIME (#8463) from your cell phone or 1 877 629-8646
from a landline phone

• enter your credit card number and expiry date

• the airtime amount that you select is instantly and automati­cally added to your Prepaid account

• your transaction number will be announced at the end of the
process (please keep a copy for your records)

page 6

Over the Internet using My Evolve account:

• log into My Evolve Account at mts.ca/myevolveaccount

• select the Top Up Account (left hand side of the screen)

• select Credit Card from the list of payment options

• select the amount of money you want to add to your account

• enter your credit card information

• airtime will automatically be added to your Prepaid account

• an email confirmation of your credit card transaction will
be sent to the email address you provided during your
registration for My Evolve Account

• please remember to keep a copy of the email confirmation for
your records

For more information on how to use My Evolve Account, please
turn to page 9 for details.

Debit Card

Customers who have registered for My Evolve Account will have the
option of using their debit cards to top up their Evolve Prepaid
accounts. The service is managed by Interac

®

Online.

The Interac Online service is a payment option that works directly
with your online bank account. When you’re ready to top up, select
the Interac Online payment option under Top Up Account. You will
then be redirected to the secure Interac Online page. Simply select
your financial institution and follow the steps to complete your
purchase. Once your transaction is approved, you will be redirected
back to the My Evolve Account website with a unique transaction
code. An email confirmation of your debit card transaction will be
sent to the email address you provided during your registration for
My Evolve Account. Please remember to keep a copy of the email
confirmation for your records.

Please note that you can pay online using your debit card as long as
your financial institution is a participating member of the Interac
Online service. For a list of participating financial institutions and
for more information about Interac Online please visit

www.interac.ca

For more information on how to use My Evolve Account, please turn
to page 9 for details.

Applying a Prepaid Airtime Voucher

From your Evolve prepaid cell phone or home phone:

• call #ADD (#233) or #TALK (#8255) from your cell phone
– follow the prompts to enter the PIN found on the voucher

• call 1 888 283-1873 from a landline phone

page 7

– follow the prompts to enter the PIN found on the voucher

Using the Internet using My Evolve Account:

• log into My Evolve Account at mts.ca/myevolveaccount

• select the Top Up Account (left hand side of the screen)

• select Prepaid Voucher from the list of payment options

• enter your 14-digit PIN

• airtime will automatically to added to your Prepaid account

For more information on how to use My Evolve Account, please turn
to page 9 for details.

Prepaid Airtime Vouchers

Prepaid airtime vouchers are available from:

• MTS Connect stores and select MTS Dealers

• CIBC automatic bank machines

• convenience stores such as 7-Eleven and Mac’s

• gas stations such as Petro-Canada and Shell

• other outlets including Best Buy, Future Shop, Canada Post
outlets, Shoppers Drug Mart, London Drugs and Wal-Mart

page 8

Airtime Charges

With Prepaid Cellular service, the calling period begins when you
press the (SND) key and ends when you press the (END) key. You
are not charged for airtime if the called party does not answer or if
the line is busy. However, calls picked up by Voice Mail service, an
answering machine, or a recorded announcement are subject to
airtime charges. When making a local call you only need to dial 7
digits, the area code (204) does not need to be dialed. When
making a long distance call you need to dial 1 + the area code + the
7-digit phone number.

Calls to the following phone numbers are free:

• 911 (Emergency)

• 611 (225-5687) or 1 800 806-5819 – MTS Mobility Customer
Service

• #TALK (#8255)

• #ADD (#233)

• #TIME (#8463)

The following numbers or types of phone calls cannot be reached
with Prepaid Cellular service:

•

1 600 • Operator

• 1 900 • collect calling

• 1 976 • Calling Cards

• 1+ (area code) + 555-1212 • roamer access numbers

Using My Evolve Account

My Evolve Account is all about making your life easier. We kept
things simple to provide you with the best customer experience
possible.

Logging In To My Evolve Account

To get started, you are going to have to get acquainted with
www.mts.ca/myevolveaccount. This is the website where you will
log in to your online Prepaid account.

page 9

Please note that the temporary password generated from the #TALK menu is
case sensitive, and must be entered using lower case letters.

Upon your first visit, you will be asked to enter your 10-digit phone
number (starting with 204), and your My Evolve Account password.
Your initial password is a temporary password, and will be provided
for you. Please call #TALK from your Evolve Prepaid cell phone or
1 888 283-1873 from your home phone to retrieve your temporary
password.

How to retrieve your password:

• Press 4 to access add/delete features

• Press 5 to add My Evolve Account

• Make sure to write down your temporary password

page 10

When you first sign in to My Evolve Account, you will be asked to
change your password, provide a security question so that we can
authenticate your identity in the event that you forget your
password, and an email address. We will need your email address so
that we can send you payment confirmations, inform you of
changes to the Evolve service, and to provide you with access to the
latest and greatest Evolve promotions.

Navigating My Evolve Account

Moving around within My
Evolve Account is governed
by the navigation pane on
the left-hand side of the
screen.

Name: Morty D. Bison

Contact Number: 204 123-4567

Email Address: [e-mail]

Through the navigation
pane you will have access
to everything that My
Evolve Account has to
offer; from topping up
your account to modifying
your personal information.

If at any point in time you are having difficulties with My Evolve
Account, please reference the “Help” section circled above.

Topping Up

My Evolve Account allows you to top up your account using a credit
card, debit card, or prepaid airtime voucher. To get started, simply
click on the Top Up link from the navigation pane on the left-hand
side of the screen and select your method of top up. To complete
your transaction, simply follow the prompts on the screen. If you
are having trouble, please click on the Help link.