M.T.H. PREMIER DASH-9, PREMIER U50C Operating Instructions Manual

PREMIER DASH-9
DIESEL ENGINE
OPERATING INSTRUCTIONS
20),
Conventional Mode operation of this locomotive is
2
Premier Dash 9 Diesel Engine Operating Instructions
Table of Contents
Set Up 3 Basic Operation 4
Throttle 4 Operation Buttons 4 Manual Volume Control 4
Proto-Sound 2.0 Operation 5
Activating Proto-Sound 2.0 Conventional Mode Features 5 Freight Yard Sounds (FYS) 6 Tips on Using FYS 7 Proto-Coupler® Operation 8
Speed Control 8 Lock into a Direction 9
Reset to Factory Defaults 9 Automatic Sounds 9
Maintenance 10
ProtoSmoke Unit Operation 10 Lubrication and Greasing Instructions 12 Traction Tire Replacement 13 Light Bulb Replacement 14 Self-Charging Battery Back-Up 16
Troubleshooting 17 Compatibility 19 Transformer Compatibility Chart 20 Additional Features with DCS Remote Control System 21 Safety Precautions 23 Service and Warranty Information 24
3
Premier Dash 9 Diesel Engine Operating Instructions
7 on pg. 13 ) with lithium-based grease to
5 on pg. 12). Do not
2 on pg. 10), then
). Running
4
Premier Dash 9 Diesel Engine Operating Instructions
Basic Operation
Throttle Throttle up the power to your track. Give about 10-12 volts or
enough power so that the engine’s headlight shines brightly. Then put the engine into motion by either firmly pressing the Direction button on your
transformer or remote once or dropping and advancing the throttle to put the engine in forward.
Operation Buttons
Use the operation buttons on your transformer or remote as described below.
Horn/Whistle - To sound the horn, firmly press the Horn/Whistle button. The horn will sound for as long as you continue to depress the button. It will stop when you release the button.
Bell - To sound the bell, firmly press and release the Bell button. To turn the bell off, press and release the Bell button again. The bell will continue to ring
from the time your turn it on until you press and release the button again to turn
it off.
Direction – Your train is programmed to start in neutral. To put the engine into forward and then to change the direction of the train or to put it into
neutral, firmly press and release the Direction button on your transformer. Just as you must stop your car between forward and reverse, this engine will not go
directly from forward to reverse; it goes into neutral between directions. If the train has been moving forward, the first press of the Direction button will put
the train from forward into neutral, the second press into reverse, the third press
back into neutral, and the fourth back into forward. To prevent accidental high-speed start-ups, this engine is programmed to restart in neutral each time the track voltage is turned off for 10 seconds or more.
Manual Volume Control – To adjust the volume of all sounds made by this engine, turn the master volume control knob located under the engine
clockwise to increase the volume and counter-clockwise to decrease the volume
(see Fig. 1).
Proto-Sound 2.0
Volume Adjustment Knob
Figure 1. Adjusting the Proto-Sound 2.0 Volume
5
Premier Dash 9 Diesel Engine Operating Instructions
Feature to Be Activated:
Freight Yard Sounds Fire the Rear Coupler Fire the Front Coupler Speed Control On/Off Lock into a Direction/Unlock Reset to Factory Defaults
Button Code:
1 Bell, 2 Whistles 1 Bell, 3 Whistles
1 Bell, 4 Whistles 1 Whistle, 2 Bells 1 Whistle, 3 Bells 1 Whistle, 5 Bells (From Neutral Only)
(From Neutral Only)
FYS Code Timing
Total Time Lapse: 1 Seconds½
Tap Bell
Quickly
½ Sec.
Pause
½ Sec.
Pause
Tap Whistle Quickly
Tap Whistle Quickly
6
Premier Dash 9 Diesel Engine Operating Instructions
Freight Yard Sounds (FYS):
Your engine is equipped with a sound package of freight yard sounds that you can play when you pull into a yard. Each sequence described below will
play as long as it is left on, randomly generating sounds, but be sure to allow approximately 30 seconds between the button pushes described below to allow the FYS sufficient time to run through each sequence.
1. To cue the sound system to play the FYS, quickly but firmly tap the Bell button once followed by 2 quick taps of the Whistle button while the engine is
moving. Tap the buttons quickly but allow approximately ½ second between each press.
2. Press the Direction button or drop and advance the throttle once to stop the engine. This will trigger the first sequence of FYS. The reverse unit is
temporarily disabled so that the train will not move as you use the Direction button to trigger the sounds, and Proto-Sound 2.0 has disabled operator control over the Whistle and Bell buttons until the full FYS sequence is complete.
3. After waiting about 30 seconds for that sequence to run, press the Direction button again to trigger the second sequence of FYS.
4. After about 30 seconds, press the Direction button again to trigger the third FYS sequence.
5. Again, after allowing about 30 seconds for that sequence to run, press the Direction button one more time to trigger the fourth and final FYS sequence.
The FYS will continue, and within a few seconds, the engine will start and move out on its own at the current throttle setting, in the same direction it was traveling when you began the sequence with the bell ringing. Once the bell turns off, the operator regains control of the transformer’s bell and whistle buttons and can ring the bell or blow the whistle as usual.
7
Premier Dash 9 Diesel Engine Operating Instructions
Tips on Using FYS
• You can terminate FYS at anytime by turning off power to the track for 15 seconds.
• You do not have to be in Forward to use FYS. At the conclusion of the full sequence, the train will pull away from the station in
whatever direction you were going when you activated the feature.
• You can use FYS even if you are double-heading with another engine. If the second engine is not equipped with FYS at all, you must remember not to leave the throttle at a high voltage level once you have stopped the engine to run the FYS. Otherwise, the engine without FYS will begin vibrating on the track as its motors strain to move the train, since they cannot be automatically disabled during the FYS cycle. If the second engine is an original Proto-Sound engine equipped with FYS, you may choose to disable it when used in double-heading operations, so you will not experience
competing FYS sounds. To disable FYS in an original Proto-Sound engine, see the operating instructions for that engine.
• FYS can be triggered from Neutral. It will operate the same as if triggered while in motion except that, at the conclusion of the FYS,
the engine will depart in the next direction of travel, as opposed to the direction it was traveling before entering Neutral.
8
Premier Dash 9 Diesel Engine Operating Instructions
Proto-Coupler® Operation
This locomotive is equipped with two coil-wound Proto-Couplers for remote uncoupling action. Because the Proto-Coupler is controlled through the Proto-Sound 2.0 microprocessor, it does not require an uncoupling track section or modification to your layout to function. Use the codes listed below
to fire the coupler.
Rear Coupler:
To fire the rear coupler, quickly tap the Bell button once followed by three quick taps of the Whistle button, allowing approximately ½ second to lapse between each quick button press. The sound of the liftbar and air line
depletion will play, and the knuckle will be released.
Front Coupler:
To fire the front coupler, quickly tap the Bell button once followed by four quick taps of the Whistle button, allowing approximately ½ second to lapse between each quick button press. The sound of the liftbar and air line depletion will play, and the knuckle will be released.
Speed Control:
M.T.H. engines equipped with Proto-Sound 2.0 have speed control capabilities that allow the engine to maintain a constant speed up and down grades and around curves, much like an automobile cruise control. You can add or drop cars on the run, and the engine will maintain the speed you set.
While the engine is programmed to start with the speed control feature activated, you can opt to turn it off. This means the engine’s speed will fall as it labors up a hill and increase as it travels downward. It is also affected by the addition or releasing of cars while on the run.
To turn speed control on and off, put the engine in neutral, then quickly tap the transformer’s Whistle button one time then quickly tap the Bell button two times, allowing approximately ½ second to lapse between each quick button press. Two horn blasts will indicate that the engine has made the change. Repeat the 1 whistle, 2 bells code to return it to the other condition. You will
want to do this during the initial neutral upon start-up if you ever couple this engine to another engine that is not equipped with speed control to
avoid damaging the motors in either engine. Each time you shut down the
engine completely, it will automatically turn speed control on. Note: When speed control is turned off, the Proto-Sound 2.0 system will limit the volume in order to operate more smoothly at lower voltages. Full volume is restored upon reactivating speed control.
9
Premier Dash 9 Diesel Engine Operating Instructions
Two horn
The engine will not
Two horn blasts will indicate
play when the engine’s speed is decreased rapidly.
plays when the engine idles in neutral.
sounds play when the engine is initially
10
Premier Dash 9 Diesel Engine Operating Instructions
Maintenance ProtoSmoke® Unit Operation
This Premier diesel locomotive contains a self-powered smoke unit that outputs smoke through the smokestack on the roof of the engine. The smoke unit is
essentially a small heating element and wick that soaks up and then heats a mineral oil-based fluid that emits a harmless smoke. The smoke is then forced out of the stack by a small electric fan. Smoke volume is controlled by the Proto-Sound 2.0 system.
With a few easy maintenance steps, you should enjoy trouble-free smoke unit operation for years.
When preparing to run this engine, add 15-20 drops of smoke fluid through the
smokestack (see Fig. 2). We recommend M.T.H. ProtoSmoke, Seuthe, LGB, or
LVTS fluids. Do not overfill the unit or the fluid may leak out and coat the interior engine components.
If you choose not to add the fluid (or have already added the fluid but choose to run smoke-free), turn off the smoke unit switch located under the engine (see Fig. 3). Failure either to add fluid to the unit or to turn it off may damage the smoke unit heating element and/or wicking material.
When the smoke output while running the engine begins to diminish, add another
10-15 drops of smoke fluid or turn the smoke unit off.
When storing the unit for long periods of time, you may want to add about 15 drops of fluid to prevent the wick from drying out.
Add Smoke Fluid
Through Smokestack
Figure 2. Add Smoke through the Smokestack
Smoke Unit
ON/OFF Switch
Figure 3. Smoke Unit ON/OFF Switch
11
Premier Dash 9 Diesel Engine Operating Instructions
After removing the engine from storage, add another 25 drops of fluid, letting the wick soak up the fluid for 15 minutes prior to operation.If you experience poor or no smoke output when the smoke unit is on and has fluid, check the wick to see if it has
become hard, blackened, and unabsorbent around the heating element. Remove the smoke unit inspection cover from the
smoke unit’s body (see Fig. 4). After removing the chassis and inspection cover
screws, lift the inspection plate away and inspect the wick. If it is darkly discolored
and hard, it should be replaced.
Replacement wicks are available from the M.T.H. Parts Department.
Inspection Cover
Screws
Figure 4. Inspecting the Smoke Unit
12
Premier Dash 9 Diesel Engine Operating Instructions
Lubrication and Greasing Instructions
The engine should be well oiled and greased in order to run properly.
You should regularly lubricate the engine to prevent it from squeaking. Use light household oil and follow the lubrication points marked “L” in Fig. 5. Do not over-oil. Use only a drop or two on each pivot point.
The locomotive’s internal gearing was greased at the factory and should not need additional grease until after 50 hours of operation or one year, whichever
comes first. Follow the greasing instructions below. Note that in some tightly packed engines you may need to move internal components temporarily in order to access the gears.
1. To access the gear box, remove the cab from the chassis by unscrewing the chassis screws as seen in Figure 6 and lifting the cab from the chassis.
2. Once the body is removed, remove the trucks by unscrewing the black Phillips motor mount screw located on the underside of the drive trucks (see
Fig. 7 on pg. 13).
3. Once the motor mount screw has been removed, pull the motor away from the truck block and lightly coat the motor worm gear and bronze drive gear (in the truck block) with grease.
Lubricate Pick Up
Rollers (L)
Lubricate Brass
Bushings (L)
Lubricate Brass
Bushings (L)
Figure 5. Lubrication Points on the Locomotive
Body Mount Screws
Body Mount Screws
Figure 6. Locations of the Body Mounting Screws
13
Premier Dash 9 Diesel Engine Operating Instructions
(see Fig. 8), go to step A. If
Grease Idler Gear (G)
Motor Mount Screw
Figure 7. Locations of Greasing Points on the Locomotive
Truckside Mounting Screws
Figure 8. Truckside Mounting Screws to Access the Traction Tires
14
Premier Dash 9 Diesel Engine Operating Instructions
Light Replacement Instructions
The locomotive’s lighting is controlled by a constant voltage circuit in the engine. The lights are easy to replace when they burn out. The bulb has a
quick disconnect plug that attaches the bulb harness to a light circuit. Replacement bulbs are available directly from the M.T.H. Parts Department.
Follow the body removal instructions found in the Lubrication and Greasing Instructions.
Gently disconnect the bulb harness from the socket on the constant voltage circuit and replace the bulb.
Once the truck sides have been removed:
1. Make sure the old tire has been completely removed from the groove in the drive wheel, using a razor blade or small flathead screwdriver to pry away any
remains.
2. Slip the new tire onto the wheel. You may find it useful to use two small flathead screwdrivers to stretch the tire over the wheel.
3. If you twist the tire while stretching it over the wheel, you will need to remove and reinstall the tire. Otherwise your engine will wobble while operating.
4. Make sure the tire is fully seated inside the groove. Use a razor blade to trim away any excess tire that will not seat inside the groove properly.
5. Reassemble in the reverse order.
One set of replacement tires is packaged with your model. Additional sets are available directly from the M.T.H. Parts Department (phone: 410-381-2580; e-mail: parts@mth-railking.com; mail: 7020 Columbia Gateway Drive,
Columbia MD 21046-1532).
CV Board Replaceable
Lights
Replaceable Lights
(both sides of motor)
Replaceable
Light
Figure 9. Replacing the Lights in your Engine
15
Premier Dash 9 Diesel Engine Operating Instructions
To replace the lights mounted to the inside of the shell, remove the shell, and slide the spring contact bracket off of its post. Remove the light bulb and wires taking care to notice the path that the wires take on the inside of the shell. Replace the bulb and reassemble the engine.
Spring Contact Bracket
Figure 10. Replacing the Lights Mounted on the inside of the Shell
16
Premier Dash 9 Diesel Engine Operating Instructions
Self-Charging Battery Back-Up
The special NiCad 7-cell 8.4v self-charging battery in this engine improves performance at any speed. It ensures that power to the sound system will remain on during directional changes, or when travelling over dirty track or
switches. The self-charging battery system is automatically turned on or off whenever track power is turned on or off.
Track power (when applied) recharges the battery, which should last for up to five years, and the special NiCad battery is a dry battery that should not leak
or cause any damage to your engine. However, even this special battery will eventually wear down and need to be replaced. When you notice that your
engine sounds seem distorted or garbled at low voltages or become silent when power from the transformer is turned off, test the battery to determine whether it should be recharged or replaced.
• Put the engine in neutral and leave the track voltage at 12 volts for 15 minutes
• If the garbled or distorted sounds are reduced, the battery charge has run down and can be recharged. Do this by leaving the engine in neutral with track voltage at 12 volts for 6-7 hours so the battery can fully recharge (if your
engine has a smoke unit, be sure it is turned off). Or you can remove the battery (as described below) and charge it in any standard slow charge battery
recharger, following the recharger’s directions.
• If the sounds are not improved at the end of the 15 minute test charge, it is time to replace the battery (see directions below). Contact the M.T.H. Parts
Department (phone: 410-381-2580; e-mail: parts@mth-railking.com; mail: 7020 Columbia Gateway Drive, Columbia MD 21046-1532) for a replacement
battery. A standard 9v alkaline battery can be substituted until your replacement arrives, but since alkaline batteries cannot be recharged, it will eventually wear down. Do NOT use a 6-cell 7.2v battery like those found in most convenience stores.
Unhook wires, unscrew bracket,
remove battery, and replace
Figure 11. Replacing the Battery (Remove the remaining 2 screws on the fuel tank to access the battery.)
17
Premier Dash 9 Diesel Engine Operating Instructions
Starting Up
Whistle/Horn
Bell
Coupler
Remedy
Remedy
Remedy
Remedy
Remedy
When I first turn the power on, the engine will not begin to run. I have to
turn the throttle off and then on again to get the engine to operate.
When I press the whistle/horn button, the bell comes on instead.
I can’t get the horn to blow when I press the whistle button.
I can’t get the bell to ring when I press the bell button.
The bell won’t work on a separate bell button.
When I try to fire the coupler, FYS starts.
The Proto-Coupler won’t let the engine uncouple on the fly.
The coupler does not fire or stay coupled.
When I press the whistle button, the bell sounds.
Reverse the transformer leads.
You may be pressing the button too quickly. Try pressing the whistle/horn button more slowly, taking approximately one full second to fully depress the button.
You may be pressing the button too quickly. Try pressing the bell button
more slowly, taking approximately one full second to fully depress the button.
Reverse the transformer leads.
Check the wiring of the separate button.
You are waiting too long between whistle button presses.
Try lubricating the coupler knuckle with a dry graphite lubricant. Do NOT
use oil. The coupler needs to be cleaned.
Wipe with denatured alcohol (not rubbing alcohol) and let dry.
This is normal behavior. To prevent accidental high-speed start-ups,
Proto-Sound 2.0 is programmed to start up in neutral anytime track power has been turned off for several seconds. See the "Basic Operation" section for more details.
®
2.0 Problems
18
Premier Dash 9 Diesel Engine Operating Instructions
Cab Chatter
Lock-out
Volume
Battery
FYS
Remedy
Remedy
Remedy
Remedy
Remedy
Sometimes the Cab Chatter sounds don’t play.
I can’t get the engine to run after I power up the transformer. It sits still with the engine sounds running.
The engine won’t lock into forward, neutral, or reverse.
The sounds seem distorted, especially when the whistle or bell is activated.
The engine will not leave the initial neutral setting.
The FYS sounds occasionally repeat themselves.
I get no sounds when the engine shifts between directions.
After I turn off my transformer, my engine continues to make sounds
before quitting.
Cab Chatter plays only in neutral at random intervals.
The engine is locked into the neutral position. Follow the procedure in the “Lock into a Direction” section.
Engine speed must be below 10 scale mph (approx. 10 volts or less in conventional mode).
Proto-Sound 2.0 volume is set too high. Turn the volume control knob on the bottom of the chassis counter­clockwise to reduce the volume.
Check to be sure the battery is installed and fully charged. See the “Self-Charging Battery Back-Up” section.
The battery may be dead or need to be charged. See the “Self-Charging
Battery Back-Up” section. Proto-Sound 2.0 is designed to
continue to sound for a few seconds after power to the track has been shut off.
Proto-Sound 2.0 has a built-in random number generator that randomly selects each sound clip to play. Because there are a limited number of sound clips available in each FYS sequence, it is probable that some of these sound clips will be repeated from time to time.
19
Premier Dash 9 Diesel Engine Operating Instructions
FYS Remedy
Once in FYS, the engine doesn’t go into reverse.
When the FYS enters its last sequence the bell automatically comes on.
When FYS is enabled, pressing the whistle and bell buttons has no effect.
I push the direction button but the next sound clip in the sequence does not play or the engine does not come out of FYS after fourth press of the direction button.
So that FYS effects can be as realistic as possible,
Proto-Sound 2.0
disables the reversing unit whenever FYS is enabled. This
way the engine remains still at its stop as the operator cycles
through the FYS sequences.
FYS is programmed to start ringing the bell at that point. After
approximately 12 rings of the bell, it will automatically turn off.
Because FYS must control various effects in each sequence, Proto­Sound 2.0 takes control of these sound effects until you exit FYS.
Each FYS clip must play for approx. 30 seconds before FYS will advance to the next step in the FYS cycle. Wait at least 30 seconds in each FYS sound clip before pressing the
direction button.
Compatibility
This engine will operate on any traditional O-42 track system, including M.T.H.’s RealTrax® or ScaleTrax™ or traditional tubular track. It is also
compatible with most standard AC transformers. (See page 20 for a complete list of compatible transformers and wiring instructions.)
20
Premier Dash 9 Diesel Engine Operating Instructions
Transformer Compatibility and Wiring Chart
Proto-Sound 2.0 is designed to work with most standard AC transformers. The chart below lists the many compatible transformers. Note that many of
the operational commands described in these instructions require a bell button, so if your transformer does not have its own bell button, you should consider adding one to get the full benefit of the system. In addition, the chart details how the terminals on these transformers should be attached to your layout.
Transformer
Model
Center Rail Outside Rail
Min/Max.
Voltage
Power
Rating
Transformer
Type
Lionel 1032 U A 5-16v 90-Watt Standard
Lionel 1032M U A 5-16v 90-Watt Standard
Lionel 1033 U A 5-16v 90-Watt Standard Lionel 1043 U A 5-16v 90-Watt Standard
Lionel 1043M U A 5-16v 90-Watt Standard
Lionel 1044 U A 5-16v 90-Watt Standard Lionel 1053 U A 8-17v 60-Watt Standard Lionel 1063 U A 8-17v 60-Watt Standard
All-Trol Left Terminal Right Terminal 0-24v 300-Watt Electronic
Dallee Hostler Left Terminal Right Terminal Electronic
Lionel LW A U 8-18v 75-Watt Standard
Lionel KW A or B U 6-20v 190-Watt Standard
Lionel MW
Outside Track
Terminal
Inside Track
Terminal
5-16v 50V.A. Electronic
Lionel RS-1 Red Terminal Black Terminal 0-18v 50V.A. Electronic
Electronic
Lionel RW U A 9-19v 110-Watt Standard Lionel SW U A Unknown 130-Watt Standard
Lionel TW
U A 8-18v 175-Watt Standard
Lionel ZW
Lionel Post-War
Celebration
Series ZW
A,B,C or D
A,B,C or D
U
Common
8-20v
0-20v
275-Watt
135/190 Watt
Standard
MTH Z-500 Red Terminal Black Terminal 0-18v 50-Watt Electronic MTH Z-750 Red Terminal Black Terminal 0-21v 75-Watt Electronic
MTH Z-4000 Red Terminal Black Terminal 0-22v 390-Watt Electronic
* Conventional Mode Only
21
Premier Dash 9 Diesel Engine Operating Instructions
Additional Features Accessible with the DCS Remote Control System:
While conventional mode operation of a Proto-Sound 2.0 engine yields
wonderfully realistic sound and several train control features, command mode
operation allows the user to access a world of command functions never before accessible to O Gauge railroaders. With the addition of the DCS Remote Control System (including a DCS remote handheld and Track Interface Unit) users gain many advanced features, including:
• DCS Proto-Speed Control - Establishes desired locomotive speed in scale miles per hour increments via a thumbwheel control and allows operator to set
maximum speed and acceleration/deceleration rates
• ProtoSmoke® Variable Output Control - Controls how much smoke each engine outputs and matches smoke to locomotive speed
• Locomotive Lighting Control - Controls locomotive headlights, marker and interior lights, beacon lights, ditch lights, and MARS lights
• Emergency Stop-Single button push stops all Proto-Sound 2.0 trains but does not turn off the power
• One Touch Global Mute/UnMute-Single button mutes or unmutes all DCS-controlled locomotives’ user-defined actions, including sound, lights, and smoke
• Proto-Dispatch Operation-Public Address-like feature allows users to speak through locomotive speaker during operation
• Proto-Cast-Allows users to play audio recordings through locomotive speaker during operation
• Proto-Doppler Sound Effects Set Up-Users can configure locomotive for Doppler Operation, including setting distance points for Doppler start, repeat, and stop modes
• Independent Volume Control of Engine Sounds, Bell, Horn & Whistle for each Locomotive
• Control up to 50 different DCS-Equipped Locomotives at one time with multiple TIUs• Proto-Effects™ Set Up-User can select individual
22
Premier Dash 9 Diesel Engine Operating Instructions
Proto-Effects™ operations to be active or inactive, including cab chatter, train wreck sounds, coupler sounds, and wheel clickety-clack sounds
• Direction Control Set Up-User can set initial individual start-up direction (start in forward or reverse) for double-heading operations
• Locomotive Consist Set-up-User can determine locomotive values for consist make-ups, allowing multiple locomotives belonging to a consist to
operate together
• Query Locomotive Information-User can query locomotive programming to learn locomotive address and engine data information, including scale miles traveled
• User Can Query, Set and Operate Track and Accessory Interface Units for Programming Digital Command Operations for up to 250 Accessories and 250 Individual Switches
• User Can Script, Record and Playback Train Routes
Operating instructions for all DCS Command features will accompany the DCS remote control equipment.
23
Premier Dash 9 Diesel Engine Operating Instructions
CAUTION: Electrically Operated Product:
Not recommended for children under 10 years of age. M.T.H. recommends
adult supervision with children ages 10 - 16. As with all electric products, precautions should be observed during handling and use to reduce the risk of electric shock.
WARNING: When using electrical products, basic safety precautions should be followed including the following:
- Read this manual thoroughly before using this device.
- M.T.H. recommends that all users and persons supervising use examine the hobby transformer periodically for conditions that may result in the risk of fire, electric shock, or injury to persons, such as damage to the primary cord, plug blades, housing, output jacks or other parts. In the event such conditions exist,
the transformer should not be used until properly repaired.
- As with all electrical appliances, this product should not be left in operation
when unattended.
Service & Warranty Information
How to Get Service Under the Terms of the Limited One-Year Warranty
For warranty repair, do not return your product to the place of purchase. Instead, follow the instructions below to obtain warranty service as our dealer network is not prepared to service the
product under the terms of this warranty.
1. First, write, call or FAX M.T.H. Electric Trains, 7020 Columbia Gateway Drive, Columbia, MD 21046, (Tel 410-381-2580; FAX No.: 410-423-0009; e-mail: service@mth-Railking.com), stating when it was purchased and what seems to be the problem. You will be given a return authorization number to assure that your merchandise will be properly handled upon its receipt.
2. CAUTION: Make sure the product is packed in its original factory packaging including its foam and plastic wrapping material so as to prevent damage to the merchandise. The shipment must be prepaid and we recommend that it be insured. A cover letter including your name, address, daytime phone number, e-mail address (if available), Return Authorization number, a copy of your sales receipt and a full description of the problem must be included to facilitate the repairs. Please include
the description regardless of whether you discussed the problem with one of our service technicians when contacting M.T.H. for your Return Authorization number.
3. Please make sure you have followed the instructions carefully before returning any merchandise for service.
Limited One-Year Warranty
All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are covered by this warranty.
See our website at www.mth-railking.com or call 1-888-640-3700 to identify an Authorized M.T.H. Train Merchant near you. M.T.H. products are warrantied for one year from the date of purchase against defects in material or workmanship, excluding light bulbs and traction tires. We will repa ir or replace (at our option) the defective part without charge for the parts or labor, if the item is returned to M.T.H. Electric Trains within one year of the original date of purchase. This warranty does not cover damages caused by improper care, handling, or use. Transportation costs incurred by the customer are
not covered under this warranty.
Items sent for repair must be accompanied by a return authorization number, a description of the problem, and a copy of the original sales receipt from an Authorized M.T.H. Train Merchant, which gives the date of purchase. Call 410-381-2580, fax 410-423-0009, or e-mail the Service Department at
Service@mth-railking.com to obtain a return authorization number.
This warranty gives you specific legal rights, and you may have other rights that vary from state t o state.
Service Department M.T.H. Electric Trains 7020 Columbia Gateway Drive Columbia MD 21046-1532
Loading...