Page 1
Welcome to MTC
cablephone
User
Guide
Contact Us
Business Hours:
Monday-Friday 8:30 a.m. - 4:30 p.m.
Phone:
(845) 586-2288
Mail:
PO Box 260, Margaretville, NY 12455
MTC Cable Customer Service Office:
50 Swart Street, Margaretville, NY 12455
E-Mail:
Web Site:
www.mtctelcom.com
09/2015
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Table of Contents
Using Your MTC Cable Phone Service
HOW TO MAKE A CALL—
• Domestic, International, Operator Services 3
• In An Emergency 3
• Directory Assistance 4
CALLING FEATURES—
• Call ID Number and Name 4
• Call Waiting 4
• Call Waiting ID 5
• Call Forward 5
• Return Call 6
• Three-Way Calling 6
• Anonymous Call Rejection 6
• Do Not Disturb 6
• Speed Calling 8 9
• Call ID Blocking—Information 9
• Call Trace 9
MTC Cable Phone Voice Mail
SETTING UP YOUR VOICE MAIL 11
ACCESSING YOUR VOICE MAIL 11
RETRIEVING YOUR MESSAGES 12
RECORDYOURGREETING 12
CHANGE YOUR PASSWORD 12
Frequently Asked Questions 13
Trouble-Shooting Tips 16
Wire Maintenance Policy 16
Subscription Agreement 17
We’d like to take this opportunity to welcome you
to Cable Phone, and to thank you for signing up.
We’re confident you’ll enjoy this new service.
This booklet provides detailed instructions for
setting up and making the most of all the features
of Cable Phone. If you have any questions, please
do not hesitate to contact us at any time.
Sincerely,
MTC Cable
Welcome!
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Using Your
MTC Cable Phone Service
HOW TO MAKE A CALL
Domestic
There are no changes in the way you make long distance
calls with Cable Phone. Just dial as you normally would.
Cable Phone allows you to call anyone, anytime, anywhere in the US and most US Territories, including Puerto
Rico, for a flat monthly rate. International calls are billed
at rates competitive with other major providers.
International
To make an international call, d
ial 011, plus the country
code, then the telephone number. If you do not know the
country code, or you want an operator to place the call for
you, just dial 00.
Note: International Calling Rates and charges for
Operator Services, if used, will apply. For prices, please
refer to the MTC Cable Phone Service web site
http://www.mtctelcom.com or call Customer Service at
845-586-3311.
Operator Services
To contact t
he operator, dial 0 for local calls and 00 for
long-distance calls.
OPERATOR ASSISTANCE IS AVAILABLE FOR
THE FOLLOWING TYPES OF CALLS:
• Collect Calls
• Person-to-Person Calls
• Bill to Third Party Calls
• Busy Line Verify
• Busy Line Interrupt
NOTE: Additional Charges will apply, depending on the
service requested. For prices, please refer to the MTC
Cable Phone Service web site
http://www.mtctelcom.com o
r call Customer Service at
845-586-3311.
In An Emergency —
911 EMERGENCY CALLS
Police, fire and emergency medical services can be
reached by dialing 911. Enhanced 911 (E911) automatically provides the emergency service personnel with
your telephone number and address when you dial 911
from your phone subject to the conditions described
herein. Remember; dial 911 immediately in case of
an emergency.
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Call Waiting ID
With Call Waiting ID, you will be able to see the name
and number of the second caller when you hear the Call
Waiting tone. You can then decide whether to place the
first call on hold and take the second call or continue
talking and let the second call go to your voice mail.
Call Forward
Call Forward allows you to forward all your incoming calls
to another telephone number when you are a
way from
home.
TO USE THE CALL FORWARD FEATURE:
• Lift the receiver and listen for dial tone.
• Dial *72.
• Dial the number that you wish to have your calls
forwarded to.
• If no one answers, dial *72 again.
• Listen for confirmation that the feature has been
activated.
TO CANCEL THE CALL FORWARD FEATURE:
• Lift the receiver and listen for dial tone.
• Dial *73.
• Listen for confirmation that the feature h
as been
deactivated.
THINGS TO REMEMBER
Remember to turn the Selective Call Forwarding
feature off when you no longer wish to have the
selected telephone numbers forwarded to a different
telephone number.
CALL FORWARD BUSY
The Call Forward Busy feature is automatically provided
with your voice mail service. It will automatically transfer
incoming calls to your voice mail service when the line
is busy u
nless you choose to answer them when you
hear the Call Waiting tone.
CALL FORWARD RING/NO ANSWER
The Call Forward Ring/No Answer feature is automatically provided with your voice mail service.
It will automatically transfer incoming calls to your voice
mail service when your telephone rings and you do not
answer it.
5
Directory Assistance —
DIRECTORY LISTINGS
To obtain Directory Assistance for local, long distance and
international listings, simply dial 411.
DIRECTORY ASSISTANCE CALL COMPLETION
Dial 411 for access to local and long distance numbers,
then press the indicated key or ask the Directory
Assistance Operator to complete your call automatically.
NOTE: Directory Assistance calls are charged on a percall basis. F
or prices, please refer to the MTC Cable
Phone Service web site http://www.mtctelcom.com or
call Customer Service at 845-586-3311.
CALLING FEATURES
Call ID Number and Name
Call ID lets you see the number and, if available, the
name of the party that is calling you. You can decide
whether or not to answer the incoming call. If you choose
not to answer the call it will go to your voice mail.
Note: You must have proper equipment to see the Call ID
information transmitted.
Call Waiting
With Call Waiting, you can take a second call without
d
isconnecting the first. When you are on the telephone,
a call waiting tone will alert you that you have another
incoming call. You can choose to place your current call
on hold and take the second call, or you can simply
continue talking and the second call will be forwarded to
your voice mail.
TO USE CALL WAITING:
• Press and release the switch hook or flash button when
you hear the Call Waiting To
ne.
• Your first call will be placed on hold, and your second
call will be on the line.
• Press the switch hook or flash button as often as you
would like to switch between the two calls.
• To end the first call and answer the second, simply
hang up. Your telephone will ring and your second call
will be on the line.
• You can end either call by having the caller hang up.
TO TEMPORARILY DISABLE CALL WAITING:
• Lift the receiver and listen for dial tone.
• Dial *70 to cancel Call Waiting for the current call.
• Dial the number you wish to call.
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The following instructions are available via voice prompts:
TO ACTIVATE OR DEACTIVATE SELECTIVE
CALL REJECTION:
• Listen for a dial tone.
• Dial *60.
• Listen to the ON/OFF announcement.
• To turn the feature on or off, press or dial 3.
TO ADD A NUMBER TO YOUR
BLOCKED NUMBER LIST:
• Listen for a dial tone.
• Dial *60.
• Press #.
• Enter the selected phone number.
• Press # again.
• Repeat the “#[TN]#” procedure u
ntil you have entered
all of the desired TN [telephone numbers].
• Hang up.
Or,
TO ADD THE NUMBER OF THE LAST
INCOMING CALL TO YOUR LIST:
• Listen for a dial tone.
• Dial *60.
• Dial #01#.
TO REVIEW THE PHONE NUMBERS ON YOUR LIST:
• Listen for a dial tone.
• Dial *60.
• Dial 1 during the announcement.
• The list entries will be announced.
• After hearing an entry, you may press 07+#TN# to
remove the telephone n
umber from your list.
TO REMOVE PHONE NUMBERS FROM LIST:
• Listen for the dial tone.
• Dial *60.
• Dial *[TN]* to remove a specific TN [telephone number]
from your list.
THINGS TO REMEMBER:
If one of your Selective Call Rejection numbers is
also on another Selective Call feature list, you must
deactivate Selective Call Rejection before using the
other feature.
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Return Call
With Return Call, you will hear the telephone number of
the last number that called you.
TO USE THE RETURN CALL FEATURE:
• Lift the receiver and listen for dial tone.
• Dial *69.
• You will hear the telephone number of the last caller.
Three-Way Calling
With Three-Way Calling you can set up your own 3-party
conference calls.
TO USE THE THREE-WAY CALLING FEATURE:
• Once you are on the line with y
our first call.
• Press and release the switch hook or flash button to
hear a second dial tone.
• Dial the number for your second party.
• When the second party answers, press and release the
switch hook or flash button.
• Your three way call will begin.
• When finished with the call, simply hang up.
Do Not Disturb
When you don’t want to be disturbed you can activate Do
Not Disturb.
TO USE THE DO NOTDISTURB F
EATURE:
• Dial *78 to activate.
• Dial *79 to deactivate.
Anonymous Call Rejection
With the Anonymous Call Rejection feature, you can
choose to reject incoming calls from parties that have
suppressed (blocked) the identity of their name and/or
directory number (DN), which would otherwise appear on
your Call ID display. When the feature is enabled, the
caller is routed to an announcement.
TO ENABLE A
ND DISABLE THE ANONYMOUS
CALL REJECTION FEATURE:
• Lift the receiver and listen for dial tone.
• Dial *77 to reject calls from blocked numbers.
• Dial *87 to allow calls from blocked numbers.
SELECTIVE CALL REJECTION
(CALL SCREEN SERVICE)
With the Selective Call Rejection Feature, you can
choose to block incoming calls from up to 12 specific
telephone numbers.
To access the service and listen to the p
rompts:
• Listen for a dial tone.
• Dial *60.
• Dial 0 to hear the instructions.
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Speed Calling 8
The Speed Calling 8 feature allows you to assign a speed
dial code to up to eight unique numbers.
TO ASSIGN OR CHANGE THE SPEED DIAL CODE:
• Lift the receiver and listen for dial tone.
• Dial *74.
• Please press the digit (2 through 9) that you would
like to correspond with your speed dialed number.
• Immediately enter the desired 10-digit telephone
number that you want to assign the code t
o (include the
1 for long distance calls or 011 for international calls).
• Dial #.
• The system will return a confirmation tone to indicate
that you have successfully assigned or changed the
speed dial code.
TO USE THE SPEED CALLING 8 FEATURE
• Lift the receiver and listen for dial tone.
• Dial the speed digit (2-9) for the number that you wish
to call.
• Dial #.
Call ID Blocking — Information
With Call I
D Blocking, you can prevent your name and
telephone number from being displayed on Call ID on
certain calls. If you wish to block your Call ID information
from being sent to the party you are calling, simply dial
*67 after going off-hook, but prior to dialing the called
number.
To allow your name and telephone number to be
displayed on Call-ID, you need to dial *82 after going
off-hook, but prior t
o dialing the called number.
NOTE: Call ID Blocking may not be available on some
calls, including calls to E911.
Call Trace
The Call Trace feature enables you to protect yourself
from threatening, harassing or abusive telephone calls.
When you activate the call trace feature, the number of
the last incoming call will be traced so that law enforcement officials may take appropriate action against the
offending party.
TO USE THE CALL TRACE FEATURE:
• When you receive a threatening, harassing or abusive
call, hang up immediately.
• Lift the receiver and listen for dial tone.
• Dial *57.
• Hang up.
• Contact the New York State Police at 845-586-2681 or
Delaware County Sheriff office at 607-746-2336 to file a
complaint. Also contact the MTC Cable business office
at 845-586-3311.
9
SELECTIVE CALL ACCEPTANCE
(AVOID-A-CALL SERVICE)
With the Selective Call Acceptance Feature, you can
create a list of up to 12 specific telephone numbers
that you will accept calls from. All other callers will be
directed to a recording.
TO ACCESS THE SERVICE AND
LISTEN TO THE PROMPTS:
• Listen for a dial tone.
• Dial *64.
• Dial 0 to hear the instructions. The following instructions
are available via voice prompts:
TO ACTIVATE THE SELECTIVE CALL
ACCEPTANCE FEATURE:
• Lift the receiver and listen for dial tone.
• Dial *64.
• Listen to the ON/OFF announcement.
• To turn the feature on or off, press or dial 3.
TO ADD A NUMBER TO YOUR
ACCEPTED NUMBER LIST:
• Listen for a dial tone.
• Dial *64.
• Press #.
• Enter the selected phone number.
• Press # again.
• Repeat the “#[TN]#” procedure until you have entered
a
ll of the desired TN [telephone numbers].
• Hang up.
TO REVIEW THE PHONE NUMBERS ON YOUR LIST:
• Listen for a dial tone.
• Dial *64.
• Dial 1 during the announcement.
• The list entries will be announced.
• After hearing an entry, you may press 07 to remove the
telephone number from your list.
TO REMOVE PHONE NUMBERS FROM LIST:
• Listen for the dial tone.
• Dial *84.
• Dial *[TN]* to remove a specific TN [telephone n
umber]
from your list.
THINGS TO REMEMBER
Remember to turn the Selective Call Acceptance feature off when you wish to return your line to normal status and accept all incoming calls.
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MTC Cable Phone
Voice Mail
When you’re away or if you just don’t get to the phone in
time, callers are able to leave you a message. Callers can
even leave a message while you are on the phone. If you
decide not to pick up an incoming call using Call Waiting,
the caller will be redirected to your voice mail. The next
time you pick up the telephone you will hear a “stutter”
dial tone indicating that you have a
message waiting.
If your telephone has a message waiting indicator light,
it will be lit when you have a message waiting.
Setting Up Your Voice Mail
To set up your MTC Cable Phone Voice Mail service,
follow these easy-to-use instructions.
1. Dial 1-845-586-1002
2. Enter your 10 digit phone #
3. When prompted, enter your password (0000 the first
time you set this up) followed by #.
4. Record a personal greeting or select the standard
greeting (you have 30 seconds to record a personal
greeting).
Accessing Your Voice Mail
If you are dialing from your cable phone, you can dial
*33 instead of your phone number to access the voicemail
system. If you are dialing from a number that is a member
of a hunt group, you must use *33 to access your voicemail box.
1. Dial your telephone number
2. Press the # key when your personal greeting begins
to play.
3. Enter your passcode followed by # when prompted.
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Frequently Asked Questions
Q: What is Cable Phone?
A: Cable Phone is a multi feature, digital phone service
available from MTC Cable. Cable Phone is comparable to
traditional phone service with the benefits of having convenient phone features and unlimited long distance within
the US for one low monthly rate.
Q: Where is MTC Cable Phone Service Available?
A: Cable Phone Service is available in most locations
w
here MTC Cable provides existing television or internet
service.
Q: How does Cable Phone compare to a
VoIP Service?
A: While MTC Cable Phone Service is an IP-based
telephony service, Cable Phone is managed over MTC’s
private IP network so customer’s calls never touch the
public Internet. Traditional VoIP providers (as advertise
regularly on TV) connect your calls via the public Internet
and are subject t
o delays and static which can occur
when using this open, public network. Cable Phone operates over the MTC Cable network where sufficient bandwidth is always allocated to voice signals to ensure consistent, high quality.
Q: Can Cable Phone replace traditional phone service
in my home or business?
A: Yes. Cable Phone provides all your local, in-state and
long distance calling, so you can replace y
our current
residential or business phone service.
Q: Can I keep my current phone number when switching to Cable Phone service?
A: Yes, if your number is portable (able to transfer or “port
it” to a new carrier) you will be able to keep your existing
phone number.
Q: Should I disconnect my current phone service?
A: If you kept your current phone number (ported your
number), MTC Cable will have contacted y
our previous
phone provider to ensure that your phone service was disconnected. We recommend that you verify with you previous provider that your service with them has been disconnected. In some instances (where lifeline service or certain security systems are in place), it may be preferred to
keep your existing provider and use Cable Phone for its
features and unlimited calling options.
13
Retrieving Your Messages
1. Access your voice mailbox.
2. Your first new message may play immediately. If not,
press 1 to listen to your messages. You will hear the
announcement “You have x new messages and x saved
messages.”
3. Press 1 to listen to new messages.
4. Press 2 to listen to saved messages.
When Retrieving Messages, You Can:
• Press 1 Play the message again
• Press 2 Save the message and play the next
• Press 3 Delete the message and play the next
• Press 4 Save the message as new
• Press 6 Forward the message to another mailbox*
• Press 7 Skip backward in the message
• Press 8 To pause the message
• Press 9 To skip forward in the message.
* voicemail package must be set to allow this capability
Record Your Greeting
1. Access your voice mailbox
2. Press 9 for mailbox setup menu.
3. Press 1 for greeting options
4. Press 2 to record your greeting
5. Record your greeting and then press #.
Change Your Password
1. Access your voice mailbox.
2. Press 9 for the mailbox setup menu.
3. Press 2 to change your password.
4. Enter your new password and then press #.
5. When prompted to verify the password, enter it again
and then press #.
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Q: Can I use my calling card for long distance calls?
A: The Cable Phone calling plan includes unlimited long
distance calling in the United States and most US Terri tories, including Puerto Rico. We also offer competitive
international rates; however, you can still use a calling
card.
Q: Can I call 911 using Cable Phone?
A: Yes. Cable Phone supports 911/E911 functionality
as described in the MTC Cable P
hone Subscription
Agreement which you should review closely.
Q: If my cable service experiences an interruption,
can I still use my Cable Phone?
A: Cable Phone service is provided by a unique network
of frequencies over the coaxial or Fiber-to-the-Home
network and is therefore independent of cable television
services. However, network outages caused by storm
damages, broken poles, etc., will interrupt y
our Cable
Phone services.
Q: Can I use my high-speed modem and talk on the
phone at the same time?
A: Yes, the MTA (Multimedia Terminal Adapter) will allow
you to access the Internet and talk on the phone at the
same time because each feature of the MTA (modem) is
independent.
Q: What if there is a power failure?
A: Your MTC Cable Phone Service is designed to
continue to work for up to 8 hours during commercial
p
ower outages. In order to continue to use your MTC
Cable Phone Service during commercial power outages,
you will have to use a wired telephone. Most cordless
telephones will not function during power failure.
NOTE: Your telephone may not work if there is a
CATV line failure affecting MTC’s private internet
network.
15
Q: Do I need to buy any special equipment?
A: No, existing phones and in-home wiring should be
compatible with the Cable Phone Service. During service
activation, a technician will complete an analysis of the
existing in-home wiring to determine if there are any internal wiring issues which may impact the quality of your
phone service.
Q: Can I connect all the phones in my home or
business to Cable Phone?
A: Yes, up to 5 phones can be connected to Cable Phone.
Cable Phone will work with almost all existing telephones
(except rotary dial), so there is no additional equipment to
purchase.
Q: Can I connect a fax machine or alarm system to
Cable Phone?
A: Cable Phone is compatible with most newer fax
machines and alarm systems. It is advisable to contact
your alarm system provider to verify compatibility and a
ny
limitations.
Q: How do I choose a long distance provider?
A: By subscribing to Cable Phone, you are choosing MTC
Cable to be your long distance provider.
Q: How do I make long distance calls?
A: There are no changes in the way you make long distance calls with Cable Phone. Just dial as you normally
would. Cable Phone allows you to call anyone, anytime,
anywhere in the US and most US Territories, including
P
uerto Rico, for a flat monthly rate. International calls are
billed at rates competitive with other major providers.
Q: How do I make international calls?
A: There are no changes to how you call internationally.
Just dial as you normally would (for example: 011+county
code + city code + local number of the person you are
calling).
Q: Are there taxes and other surcharges for
Cable Phone?
A: Your monthly statement will reflect your Digital Phone
rate plus taxes, fees, and charges for international calls,
directory assistance and operator assisted calls. However,
due to the IP voice transport, subscribers should see a
savings in certain surcharges applied compared to their
current provider.
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MTC Cable Phone
Subscription Agreement
Effective: October 1, 2015
1. General:
This Agreement is between the Subscriber and MTC Cable (Operator) and
sets forth the terms and conditions governing the Operator’s provisioning
of the Service to the Subscriber. The Agreement includes the MTC Cable
Phone Service Installation Agreement, “Letter of Authorization” to Change
Subscribers’ Local and Long Distance Telephone S
ervice Provider, and
“MTC Cable Phone Price List” which are incorporated herein by reference.
By enrolling in, using, or paying for this service, I (Subscriber) agree to the
prices, terms, and conditions set forth in this Agreement, including those
related to E-911, service interruptions, and limitation of liability. If I do not
agree to the pricing or to any terms or conditions, I will contact the M
TC
Cable offices immediately by calling (845) 586-2288 during normal business hours to CANCEL SERVICE.
2. Definitions
(a). “Cable Phone” means MTC Cable digital phone service which
converts voice communications into Internet Protocol (“IP”) for
two-way local, regional toll, and long distance calling including
calling features.
(b). “Service” means MTC “Cable Phone”, also referred to as Cable
Phone Serv
ice.
(
c). “Agreement” means this MTC Cable Subscription Agreement
for Cable Phone Service, referred to as Service, which may be
amended from time to time by Operator.
(d). “Operator” means MTC Cable, as well as all of its corporate
parents, affiliates, and subsidiaries, and all of their respective
officers, directors, employees, owners, agents, and contractors.
(e). “Subscriber” (also referred to as “I”, “M
e”, a
nd “My” in this
Agreement) means the account holder who is 18 years old or
older authorized by Operator to access or use Cable Phone
Service.
(f). “MTA” means Multimedia Terminal Adapter
(g). “Operator Equipment” shall mean all equipment, such as MTA,
external cabling and related electronics, and any software, that
is installed and/or provided by MTC Cable. Operator
Equipment will remain property of
MTC C
able
(h). “Customer Equipment” shall mean all equipment, such as tele-
phone handsets, existing telephone wiring, and outlets not purchased, installed, or maintained by MTC Cable.
3. The Service
3.1 Operator will provide subscriber with Multimedia Terminal Adapter
(“MTA”) , access to the public switched telephone network (“PSTN”),
and its services (the “Service”) subject to this Agreement, from the
date o
n which subscriber accepts the Agreement until either
Operator or Subscriber terminates it as provided in Section 8.
3.2 Operator will make reasonable efforts to provide Subscriber with continuous, uninterrupted, expedient, and error-free Service.
Nonetheless, I understand that temporary interruptions of the Service
may occur as normal events in the provisioning and maintenance of
the Service. I
understand t
hat Operator has no control over the facilities or services of third parties, including underlying and connecting
carriers, and that delays, errors or disruptions involving them are
completely beyond Operator’s control.
17
MTC Cable Phone
Trouble-Shooting Tips
a). Verify proper MTA (modem) operation by examining
the lights on the front of the modem. For proper operation,
the “Power”, “DS”, “US”, Online” and “Telephone 1” lights
should be lit. If any of these lights are blinking, power
cycle the MTA by briefly unplugging and re-plugging the
unit from the electrical outlet. After allowing the MTA to
recycle (usually less than o
ne minute) and any of the
above lights continue to blink, contact MTC Cable for
further assistance.
b). If the “Power”, “DS”, “US”, “Online”, and “Telephone 1”
lights are solid green, please try the following troubleshooting tips:
1). Be certain all telephone outlet and telephone
connections are secure including the connection
between MTA (modem) and phone or phone outlet.
2). Disconnect all telephone a
ccessories such as
answering machines and cordless telephone
rechargers from the line.
3). Disconnect the existing telephone line on the back
of the modem and connect a phone directly to the
“Telephone 1” outlet on the back of the modem.
If dial-tone is present, then the problem is in the
wiring back to the rest of the location. If no
dial-tone is present, contact MTC Cable.
MTC Cable Phone
Wire Maintenance Policy
MTC Cable offers, on a per outlet basis, a wire maintenance program covering trouble-shooting and repair
cost of the telephone outlet and associated wiring should
problems occur. This monthly wire maintenance fee is in
lieu of MTC repair charges including, but not limited to
trip visit charges and material / labor charges. MTC
maintained outlets must meet the following conditions:
a). Outlets installed by MTC, or outlets previously installed
by others and determined to meet MTC Cable installation
standards. MTC installer to verify at time of activation.
b). Outlets in which MTC has access to and can replace,
if necessary, in a manner consistent with MTC Cable
installation standards and practices (ie: no wall fishing,
pre-wired outlets, etc).
c). Outlets which have not been subjected to abuse
or misuse.
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4. 911 / E911 Functionality
4.1 The Service includes a 911 / Enhanced 911 (E911) function which
may differ from the 911 service furnished by other providers. I have
carefully read the information herein and acknowledge and accept
any limitations of the 911/E911 function. I agree to convey these
limitations to ALL persons who may place calls using the Service.
I understand anyone with questions regarding t
he 911/E911 function
should contact the MTC Cable Customer Service Group at
(845) 586-2288 during normal business hours.
4.2 In order for 911/E911 calls to be properly directed to emergency
service, MTC Cable must have my correct service address. If I
attempt to move the Service and/or MTA to another address without
MTC Cable approval, 911/E911 calls may be directed to the wrong
emergency authority resulting i
n delayed or lack of emergency service response. I agree that all changes in service address require
MTC Cable prior approval. The use of non-native phone number
(e.g. a number not from the local exchange) may also affect the performance of 911/E911 calling.
4.3 Cable Phone uses the electrical power in my location. If there is
an electrical power outage to the MTA, 911/E911 calling may be
interrupted i
f the battery back-up in the MTA is not installed, fails,
or is exhausted after several hours of use. Furthermore, calls, and
911/E911 calls may not be completed if there is a problem with network facilities as described in 3.3.
5). Billing and Payment
5.1 Cable Phone rates and charges can be found in the MTC Cable
Phone Price List. Operator may change any such rate or charge
upon 30 days’
notice t
o Customer. If Customer continues to use any
form of the Service after the effective date of such change, he will be
deemed to consent to take Service under such changed rates or
charges.
5.2 Subscriber agrees to pay Operator for his/her subscription to the
Service and for all use of Subscriber’s account, including applicable
charges for installation, if any, and all local state and federal taxes,
f
ees, and surcharges (including, but not limited to, gross revenue
and excise tax surcharges), and any assessments imposed on the
Service. The calling plans billed as a flat monthly fee do not include
certain call types. Both the amounts and types (ie: periodic, timebased, usage-based) of charges for the Service are subject to
change. Recurring monthly charges for Service will be billed monthly
in a
dvance. Charges based upon actual use of the Service (including
but not limited to charges for international calls, directory assistance,
and/or operator assisted calls) will be billed in the next practicable
monthly billing cycle following such use, or as otherwise specified in
the price list. All charges are payable on the due date specified on
the bill. Subscriber is responsible for, and will pay, a
ll charges for
Services and calls originated on or terminated to Subscriber’s lines,
whether or not authorized by, or with the knowledge or consent of,
Subscriber.
5.3 If the computed charge for a measured call, computed tax, or surcharge includes a fraction of a cent, the fraction is rounded up to the
nearest whole cent.
5.4 An administrative late charge may be assessed on Service accounts
that are pa
st d
ue and shall not exceed 1.5% per month, compounded monthly. If the Service is disconnected as a result of late payments, a reconnect fee in addition to all past due amounts will be
collected before reconnection of service.
5.5 Service may allow access to other enhanced service providers (ie:
information service through 800, 888, 855, 866 and 877 numbers),
and other third party providers. Subscriber a
cknowledges that
19
3.3 I expressly acknowledge that the Service uses electrical power in my
location and understand that if there is an electrical power outage,
911 calling and other calling capabilities may be interrupted if the
battery back-up in the associated MTA is not installed, fails, or is
exhausted after several hours. Furthermore, calls including 911 may
not be completed if there is a problem with network facilities, i
ncluding network congestion, network/equipment/power failure, or other
technical problem.
3.4 I acknowledge that the Service offered and provided under this
Agreement may not be compatible with certain security systems and
that, in order to maintain any necessary alarm monitoring functions,
I may be required to maintain a telephone connection through the
local exchange carrier. In the event that M
TC Cable installs and
configures the Service to operate with Subscriber’s location security
system, I expressly acknowledge that I must contact the provider of
the alarm monitoring services in order to test the compatibility of the
alarm monitoring services with the Cable Phone product.
3.5 Residential Service will apply to service in a private residence and
used solely for residential service. Business s
ervice will apply to
services in a place of a business nature.
3.6 In order to receive the Service offered and provided under this
Agreement, any and all of Subscriber’s accounts with the Operator,
including those for other services, must be paid to current.
Subscriber understands and acknowledges that the nonpayment of
charges associated with Operator ’s cable television service, cable
modem service, and/or S
ervice may result in disconnection of the
Service with notice as required by applicable law.
3.7 I agree to ensure that all uses of the MTC Cable Equipment and
Service installed at my premises are legal and appropriate.
Specifically, I agree to ensure that all uses by me or by any person
(“user”), whether authorized by me or not, comply with all applicable
laws, regulations, and written and electronic i
nstructions for use.
Operator reserves the right to act without notice to terminate or suspend the Service and/or remove from the Service any information
transmitted by or to me (ie: Voice Mail), (i) if Operator determines
that such use or information does not conform with the requirements
set forth in this Agreement, (ii) determines that such use or information interferes with MTC’s ability to p
rovide the Service to me or others, or (iii) reasonable believes that such use may violate laws, regulations, or written and electronic instructions for use.
3.8 I expressly agree not to use the Service for auto-dialing, extensive
call forwarding, “dial-up” Internet use, telemarketing, call center service, medical transcription, facsimile broadcasting, or any commercial
purpose or application.
3.9 I
agree and represent that I am buying the Service for my own personal use and that I will not resell or permit another to resell the
Service in whole or in part.
3.10 I will not alter, modify, or tamper with the MTC Cable Phone
Equipment or with the Service, or permit any other person (not
expressly authorized by MTC) to do so.
3.11 I agree that the MTA and Service will only be used at the service
ad
dress a
ppearing on my service records. I understand and
acknowledge that if I attempt to relocate or use the MTC Cable
Phone equipment at another location, the Service (including 911)
may fail to operate properly and is a violation of this Agreement.
3.12 If I violate any of the restrictions in this Agreement, MTC Cable
reserves the right to terminate the Service immediately and
without Notice.
3.13 I und
erstand a
nd acknowledge that the Service is not the subject to
the jurisdiction of any state regulatory agency.
18 CablePhone
Page 12
service, damage to customer and/or MTC Cable equipment, and
result in subsequent repair charges.
6.7 Subscriber acknowledges and understands that the Service may not
be compatible with :
a). Certain non-voice communications equipment, including certain
models of security systems, rotary phones, certain medical
monitoring devices, certain fax machines, and certain “dial-up”
modems.
b). Certain models of voice
-related c
ommunications equipment
such as private branch exchange (PBX) equipment, answering
machines, and traditional Call-ID units.
c). 976, 970, 540, 550, 900, 700, or 500 number callings, and
other numbers associated with “pay per call” services.
d). 311, 511 or other x11 calling (other than 411 and 911)
e). Other call types not identified in Service literature (e.g., out-
bound shore-to-ship calling).
7
). R
epresentations and Warranties
7.1 Subscriber represents and warrants that he/she is at least 18 years
of age and has the ability to sign binding contracts. Subscriber is
executing this Agreement on behalf of everyone who will use this
Service and is solely responsible for any resulting violation of the
Agreement, including non-payment of any charges due to Operator.
Subscriber will not resell the Service o
f otherwise charge others to
use it.
7.2 Subscriber also represents and warrants that he/she will provide and
continue to provide to MTC Cable accurate, complete, and current
Subscriber information, including but not limited to legal name,
address, and payment data. Failure to provide this updated and
accurate information will constitute a breach of this Agreement.
8). Termination
8.1 The term of this
Agreement s
hall commence on the applicable Billing
Commencement Date (date of Service installation) and shall continue thereafter until terminated as provided for in this Agreement.
8.2 Either party may terminate this Agreement as a whole at any time by
providing the other party with notice of such termination as defined
below:
a). Subscriber may terminate this Agreement for any reason at any
time by pr
oviding M
TC Cable notice of termination to MTC
Cable by (i) sending a written notice to MTC Cable –
PO Box 260 Margaretville, NY 12455, (ii) calling MTC Cable
Customer Service at (845) 586-2288, or (iii) visiting the
MTC Cable Customer Service Office at 50 Swart Street –
Margaretville, NY 12455.
To transfer a Subscriber number to another provider,
Subscriber must follow the procedures in Section 9.2. All a
pplicable fees and charges will accrue until the date of termination.
All prepaid monthly service fees charged for Service after the
date of termination will be refunded (less any outstanding
amounts due MTC Cable for the Service, affiliate service,
equipment, or other applicable fees and charges).
8.3 Subscriber understands and acknowledges that all Services including 911/E911 functionality will b
e disabled if the account is suspend-
ed or terminated.
21
charges may be incurred with such providers that are separate and
apart from the amounts charged by MTC Cable. Subscriber agrees
that all charges payable to third parties, including applicable taxes,
are subscriber’s sole responsibility; Subscriber will pay such charges
directly to the third party provider, and hold harmless and indemnify
Operator from and against any such charges.
5.6 Operator may verify S
ubscriber’s credit standing with credit reporting
agencies in accordance with applicable laws and require a deposit
based on Subscriber’s credit standing and anticipated or actual use
of Service. Subscriber consents to Operator conducting any appropriate credit check, and obtaining Subscriber’s credit history.
Operator reserves the right to increase the required deposit from
time to time based on relevant f
actors, such as changes in sub-
scriber’s credit standing or increased use of the Service.
6). Equipment / Installation / Wiring
6.1 The installation services and related equipment that will be available
from MTC Cable for standard and non-standard installations as of
the commencement of Service are described in MTC Cable – Cable
Phone Price List.
6.2 MTC Cable and its assigned agents may enter Su
bscriber’s
premises and have access to the MTC Cable equipment for the purposes of
installation, termination, inspect, repair, maintain, upgrade, and alter
its equipment at a time mutually agreeable.
6.3 Any equipment provided by MTC Cable to Subscriber will be considered “Operator Equipment” and at all times remain the exclusive
property of MTC Cable. MTC Cable will repair and maintain
“Operator Equipment” d
uring the term of this Agreement. Subscriber
will not allow anyone other that MTC cable personnel or agents to
service or relocate equipment. If any MTC Cable Equipment is lost,
stolen, unreturned, damaged, sold, transferred, or encumbered,
Subscriber agrees to pay MTC Cable the prevailing list price for its
replacement, together with any incidental costs that are incurred
relating to its replacement.
6
.4 In order to use the Service, Subscriber is required to provide certain
equipment such as a phone handset, inside phone wiring and outlets, and a working, non-switched electrical power outlet. Subscriber
agrees to keep the MTA plugged into the power outlet at all times.
If Subscriber does not have access to inside phone wiring in the
location necessary to active all existing phone outlets, a
nd Service
is desired throughout the location, Subscriber will need to provide a
compatible cordless phone. Subscriber acknowledges that certain
cordless phones use electrical power and may not operate in case
of a power outage.
6.5 Service may be connected to existing phone wiring as long as MTC
Cable has access to and the right to use such wiring. If Subscriber
is not the owner of the premises upon w
hich equipment is to be
installed, Subscriber warrants that he/she has obtained the consent
of the owner. If Cable Phone is to be connected to existing phone
wiring, MTC Cable will perform the installation. In order to complete
this connection, MTC Cable technicians must first disconnect the
existing phone wiring from the network of Subscribers’ previous telephone provider which may disable any service f
rom them. MTC
Cable will have no obligation to provide, maintain, or service the
Customer Equipment.
6.6 Subscriber understands that any Customer Equipment connected to
the Service must meet minimal technical and other requirements
established by Operator. Any Customer Equipment installed which
does not meet the minimal technical requirements or connects equipment in a “non recommended configuration”, m
ay result in failure of
20 CablePhone
Page 13
10). Disclaimer of Warranty; Limitation of Liability
a). EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT,
OPERATOR AND UNDERLYING PROVIDERS MAKE NO
WARRANTIES OR REPRESENTATIONS, EXPRESS OR
IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
USE OR PURPOSE; WARRANTIES AGAINST INFRINGEMENTS; AND WARRANTIES ARISING BY TRADE C
USTOM,
TRADE USAGE, OR COURSE OF DEALING; OR OTHERWISE. OPERATOR AND UNDERLYING PROVIDERS DISCLAIM ALL SUCH WARRANTIES. SUBSCRIBER AGREES
FOR HIMSELF AND ANY OTHER PERSON WHO MAY USE
THE SERVICE THAT ALL USE OF THE SERVICE IS AT SUBSCRIBER’S SOLE RISK.
b). Without Limiting, and in addition to the Foregoing: Operator
makes no warranties or representations as to the security of
Subscriber’s Communications v
ia Operator’s facilities or the
Service, or through the Service to the Internet, or that third parties will not gain unauthorized access to or monitor Subscribers
computers or phone communications. Subscriber agrees that
Operator shall have no liability of any nature for any such
unauthorized access. Subscriber has the sole responsibility to
secure Subscriber’s computer and phone communications.
c). Operator will compensate Subscriber for a service interruption
only if Service fails completely because of technical malfunction (e.g. network outage, prolonged power failure) for four (4)
or more consecutive hours. In that case, Subscriber ’s sole remedy, available upon request, will be limited to a prorated credit
against the net monthly recurring charge (exclusive of nonrecurring charges, other o
ne-time charges, per call charges, regulatory fees, taxes, and surcharges).To qualify, Subscriber
must request the credit from Operator within thirty (30 days of
the failure. Credits will be applied only against current and
future fees payable by Subscriber for the Service. Any credits
provided by Operator in no event shall constitute or be construed as a course of conduct by Operator.
d). Notwithstanding a
nything to the contrary in the Agreement,
Subscriber acknowledges and understands that Operator may
use third parties to provide components of the Service, including without limitation their service, equipment, and infrastructure. Operator is not responsible for the performance (or nonperformance) of any third party provider’s service, equipment,
or infrastructure, whether or not they c
onstitute components of
the Service.
e). Subscriber understands that the installation, use, inspection,
maintenance, repair, replacement, or removal of the Service,
equipment, or software, may result in damage to Subscriber’s
computer, or other hardware, including software and data files
stored thereon. Operator shall have no liability for any damage
to or loss or destruction of any Subscriber equipment, s
oftware,
hardware, data, or files.
f). Except in the case of gross negligence or willful misconduct,
neither Operator nor any person or entity involved in providing
the Service or equipment shall have any liability of any nature
for any direct, indirect, incidental, special, consequential punitive or other types of damages arising out of the use of or
inability to use the Service, including the use o
r inability to
access emergency 911 services and alarm monitoring services;
any action to protect the Service; the Breach of any warranty or
representation; or the furnishing of information (or failure to furnish information) regarding telephone numbers of the Service.
23
8.31 Subscriber agrees upon termination to do the following:
a). Cease use of the Service and all MTC Cable Equipment
b). Pay in full for use of the Service up to the later of the effective
date of termination of this Agreement or the date on which the
Service is disconnected and all MTC Cable Equipment has
been returned.
c). Return MTC Cable equipment within ten (10) days after termi-
nation of the Agreemen
t.
8
.4 Nothing contained in the Agreement shall be construed to limit MTC
Cable’s rights and remedies available at law or in equity. MTC Cable
and its suppliers reserve the right both during the term of this
Agreement and upon its termination to delete voicemail, call detail,
data, files or other Customer information which is stored on MTC
Cable’s or its supplier’s servers or systems. MTC Cable will have n
o
liability as a result of the loss or removal of any such data.
9). Transfer of Phone Number(s)
9.1 If switching to MTC Cable Phone from another telephone provider,
Subscriber may transfer his existing phone number (if any) to the
MTC Service provided the following conditions apply:
a). Subscriber requests phone number transferred when order for
Service is placed.
b). The current telephone provider release
s t
he telephone number
at Subscriber’s request without delay.
c). Transfer of number would not violate applicable law, process-
es, or procedures.
d). Subscriber acknowledges that to avoid an interruption in phone
service, it is extremely important that Subscriber has MTC
installed on or before the Port Effective Date. The existing telephone service for the number that is transferring will be disconnect
ed o
n the Port Effective Date; if MTA is not yet activated,
Subscriber will NOT have access to the MTC Service thus
resulting is loss of telephone service. MTC Cable will provide
estimate of Port Effective Date at time of service ordering.
9.2 To transfer an existing phone number from MTC Cable Phone to
another telephone provider, Subscriber must place an order to transfer the Service through the new t
elephone service provider (not
through MTC Cable). MTC Cable will release the phone number to
the new telephone provider provided that:
a). The new telephone service provider submits a properly com-
pleted transfer request to MTC Cable.
b). The new telephone service provider will accept transfer of the
phone number without delay or charge to MTC Cable
c). Transfer of the number would not violate applicabl
e l
aw,
processes, or procedures.
d). Subscriber has paid all amounts due to Operator.
9.3 If MTC Cable determines that Subscriber’s requested telephone
number assignment does not conform to applicable industry
guidelines, company policies, and/or the law, MTC Cable reserves
the right, with prior notice, to change the telephone number without
liability.
22 CablePhone
Page 14
g). Subscriber hereby acknowledges that the provisions of this
Section 10 shall apply to all services included in, or accessible
through, the Service and are for the benefit of , and may be
enforced by, the Operator and its successors and any underlying providers.
h). Subscriber acknowledges and agrees that except in the case
of gross negligence or willful misconduct, Operator will not be
liable for any s
ervice outage, inability to dial 911 using the
Service and/or ability to access emergency service personnel
for any reason, or damages of any nature. Subscriber agrees
to release and defend, indemnify, and hold harmless Operator
and its underlying suppliers from and against any and all
claims, suits, actions, or causes of action for damages, losses,
personal injury, (including death), fines , penalties, c
osts, and
expenses (including reasonable attorney fees) asserted by, or
on behalf of, me or any third party or user of the Service relating to the interruption, failure, or outage of the Service, including those related to 911/E911.
11). Indemnification
Subscriber agrees to defend, indemnify, and hold harmless the Operator
from and against any and all claims and expenses, including reasonable
attorneys’ f
ees, arising out of or related in any way to the use of the
Service by Subscriber or otherwise arising out of the use of Subscriber ’s
account or any equipment or facilities in connection therewith, or the use
of any other products or service provided by Operator to Subscriber.
12). Costs of Collection and Enforcement
In the event Operator is required to initiate legal proceedings to collect any
a
mounts due for services, equipment, or facilities, or to enforce any judgment obtained against the Subscriber, or for the enforcement of any other
provision of this Agreement or applicable law, Subscriber shall, in addition
to all amounts due, be liable to Operator for all reasonable costs incurred
by Operator in such proceedings and enforcement actions, including reasonable attorneys’ fees, collection a
gency fees or payment, and court
costs.
13). Miscellaneous
(a) For any notices or inquiries required in connections with this
Agreement or the Service, Subscriber may contact Operator by
(i) sending a written notice to MTC Cable – PO Box 260
Margaretville, NY 12455, (ii) calling MTC Cable Customer
Service at (845) 586-2288, or (iii) visiting the MTC Cable
Customer Service Office at 50 Swart Street –
Margaretville, NY
12455 during normal business hours.
(b) This Agreement constitutes the entire agreement regarding its
subject matter and supersedes all prior written and oral agreements. Operator’s failure to insist on strict enforcement of any
provision in this Agreement, and Operator ’s course of conduct,
shall not be construed as a waiver of any such provision.
c). Operator may, at its sole d
iscretion, c
hange, modify, add
or delete portions of the Agreement at any time. Notification
of such changes shall be conveyed by e-mail and/or to
Subscriber. Subscriber’s continued use of the Service
after receipt of such notice will be deemed acceptance of
such changes.
24 CablePhone
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