MTC Cablephone User Manual

Welcome to MTC

cablephone

User
Guide

Contact Us

Business Hours:
Monday-Friday 8:30 a.m. - 4:30 p.m.

Phone:

[phone]

Mail:

PO Box 260, Margaretville, NY 12455

MTC Cable Customer Service Office:

50 Swart Street, Margaretville, NY 12455

E-Mail:

[e-mail]

Web Site:

www.mtctelcom.com

09/2015

Table of Contents

Using Your MTC Cable Phone Service

HOW TO MAKE A CALL—

• Domestic, International, Operator Services 3

• In An Emergency 3

• Directory Assistance 4

CALLING FEATURES—

• Call ID Number and Name 4

• Call Waiting 4

• Call Waiting ID 5

• Call Forward 5

• Return Call 6

• Three-Way Calling 6

• Anonymous Call Rejection 6

• Do Not Disturb 6

• Speed Calling 8 9

• Call ID Blocking—Information 9

• Call Trace 9

MTC Cable Phone Voice Mail

SETTING UP YOUR VOICE MAIL 11

ACCESSING YOUR VOICE MAIL 11

RETRIEVING YOUR MESSAGES 12

RECORDYOURGREETING 12

CHANGE YOUR PASSWORD 12

Frequently Asked Questions 13

Trouble-Shooting Tips 16

Wire Maintenance Policy 16

Subscription Agreement 17

We’d like to take this opportunity to welcome you
to Cable Phone, and to thank you for signing up.
We’re confident you’ll enjoy this new service.

This booklet provides detailed instructions for
setting up and making the most of all the features
of Cable Phone. If you have any questions, please
do not hesitate to contact us at any time.

Sincerely,

MTC Cable

Welcome!

Using Your
MTC Cable Phone Service

HOW TO MAKE A CALL

Domestic

There are no changes in the way you make long distance
calls with Cable Phone. Just dial as you normally would.
Cable Phone allows you to call anyone, anytime, any­where in the US and most US Territories, including Puerto
Rico, for a flat monthly rate. International calls are billed
at rates competitive with other major providers.

International

To make an international call, d

ial 011, plus the country
code, then the telephone number. If you do not know the
country code, or you want an operator to place the call for
you, just dial 00.

Note: International Calling Rates and charges for
Operator Services, if used, will apply. For prices, please
refer to the MTC Cable Phone Service web site
http://www.mtctelcom.com or call Customer Service at
845-586-3311.

Operator Services

To contact t

he operator, dial 0 for local calls and 00 for

long-distance calls.

OPERATOR ASSISTANCE IS AVAILABLE FOR
THE FOLLOWING TYPES OF CALLS:

• Collect Calls

• Person-to-Person Calls

• Bill to Third Party Calls

• Busy Line Verify

• Busy Line Interrupt

NOTE: Additional Charges will apply, depending on the
service requested. For prices, please refer to the MTC
Cable Phone Service web site
http://www.mtctelcom.com o

r call Customer Service at

845-586-3311.

In An Emergency —

911 EMERGENCY CALLS
Police, fire and emergency medical services can be
reached by dialing 911. Enhanced 911 (E911) automati­cally provides the emergency service personnel with
your telephone number and address when you dial 911
from your phone subject to the conditions described
herein. Remember; dial 911 immediately in case of
an emergency.

3

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Call Waiting ID

With Call Waiting ID, you will be able to see the name
and number of the second caller when you hear the Call
Waiting tone. You can then decide whether to place the
first call on hold and take the second call or continue
talking and let the second call go to your voice mail.

Call Forward

Call Forward allows you to forward all your incoming calls
to another telephone number when you are a

way from

home.

TO USE THE CALL FORWARD FEATURE:

• Lift the receiver and listen for dial tone.

• Dial *72.

• Dial the number that you wish to have your calls

forwarded to.

• If no one answers, dial *72 again.

• Listen for confirmation that the feature has been

activated.

TO CANCEL THE CALL FORWARD FEATURE:

• Lift the receiver and listen for dial tone.

• Dial *73.

• Listen for confirmation that the feature h

as been

deactivated.

THINGS TO REMEMBER
Remember to turn the Selective Call Forwarding
feature off when you no longer wish to have the
selected telephone numbers forwarded to a different
telephone number.

CALL FORWARD BUSY
The Call Forward Busy feature is automatically provided
with your voice mail service. It will automatically transfer
incoming calls to your voice mail service when the line
is busy u

nless you choose to answer them when you

hear the Call Waiting tone.

CALL FORWARD RING/NO ANSWER
The Call Forward Ring/No Answer feature is automati­cally provided with your voice mail service.

It will automatically transfer incoming calls to your voice
mail service when your telephone rings and you do not
answer it.

5

Directory Assistance —

DIRECTORY LISTINGS
To obtain Directory Assistance for local, long distance and
international listings, simply dial 411.

DIRECTORY ASSISTANCE CALL COMPLETION
Dial 411 for access to local and long distance numbers,
then press the indicated key or ask the Directory
Assistance Operator to complete your call automatically.

NOTE: Directory Assistance calls are charged on a per­call basis. F

or prices, please refer to the MTC Cable
Phone Service web site http://www.mtctelcom.com or
call Customer Service at 845-586-3311.

CALLING FEATURES

Call ID Number and Name

Call ID lets you see the number and, if available, the
name of the party that is calling you. You can decide
whether or not to answer the incoming call. If you choose
not to answer the call it will go to your voice mail.

Note: You must have proper equipment to see the Call ID
information transmitted.

Call Waiting

With Call Waiting, you can take a second call without
d

isconnecting the first. When you are on the telephone,
a call waiting tone will alert you that you have another
incoming call. You can choose to place your current call
on hold and take the second call, or you can simply
continue talking and the second call will be forwarded to
your voice mail.

TO USE CALL WAITING:

• Press and release the switch hook or flash button when

you hear the Call Waiting To

ne.

• Your first call will be placed on hold, and your second

call will be on the line.

• Press the switch hook or flash button as often as you

would like to switch between the two calls.

• To end the first call and answer the second, simply

hang up. Your telephone will ring and your second call
will be on the line.

• You can end either call by having the caller hang up.

TO TEMPORARILY DISABLE CALL WAITING:

• Lift the receiver and listen for dial tone.

• Dial *70 to cancel Call Waiting for the current call.

• Dial the number you wish to call.

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The following instructions are available via voice prompts:

TO ACTIVATE OR DEACTIVATE SELECTIVE
CALL REJECTION:

• Listen for a dial tone.

• Dial *60.

• Listen to the ON/OFF announcement.

• To turn the feature on or off, press or dial 3.

TO ADD A NUMBER TO YOUR
BLOCKED NUMBER LIST:

• Listen for a dial tone.

• Dial *60.

• Press #.

• Enter the selected phone number.

• Press # again.

• Repeat the “#[TN]#” procedure u

ntil you have entered

all of the desired TN [telephone numbers].

• Hang up.

Or,

TO ADD THE NUMBER OF THE LAST
INCOMING CALL TO YOUR LIST:

• Listen for a dial tone.

• Dial *60.

• Dial #01#.

TO REVIEW THE PHONE NUMBERS ON YOUR LIST:

• Listen for a dial tone.

• Dial *60.

• Dial 1 during the announcement.

• The list entries will be announced.

• After hearing an entry, you may press 07+#TN# to
remove the telephone n

umber from your list.

TO REMOVE PHONE NUMBERS FROM LIST:

• Listen for the dial tone.

• Dial *60.

• Dial *[TN]* to remove a specific TN [telephone number]
from your list.

THINGS TO REMEMBER:
If one of your Selective Call Rejection numbers is
also on another Selective Call feature list, you must
deactivate Selective Call Rejection before using the
other feature.

7

Return Call

With Return Call, you will hear the telephone number of
the last number that called you.

TO USE THE RETURN CALL FEATURE:

• Lift the receiver and listen for dial tone.

• Dial *69.

• You will hear the telephone number of the last caller.

Three-Way Calling

With Three-Way Calling you can set up your own 3-party
conference calls.

TO USE THE THREE-WAY CALLING FEATURE:

• Once you are on the line with y

our first call.

• Press and release the switch hook or flash button to
hear a second dial tone.

• Dial the number for your second party.

• When the second party answers, press and release the
switch hook or flash button.

• Your three way call will begin.

• When finished with the call, simply hang up.

Do Not Disturb

When you don’t want to be disturbed you can activate Do
Not Disturb.

TO USE THE DO NOTDISTURB F

EATURE:

• Dial *78 to activate.

• Dial *79 to deactivate.

Anonymous Call Rejection

With the Anonymous Call Rejection feature, you can
choose to reject incoming calls from parties that have
suppressed (blocked) the identity of their name and/or
directory number (DN), which would otherwise appear on
your Call ID display. When the feature is enabled, the
caller is routed to an announcement.

TO ENABLE A

ND DISABLE THE ANONYMOUS

CALL REJECTION FEATURE:

• Lift the receiver and listen for dial tone.

• Dial *77 to reject calls from blocked numbers.

• Dial *87 to allow calls from blocked numbers.

SELECTIVE CALL REJECTION
(CALL SCREEN SERVICE)
With the Selective Call Rejection Feature, you can
choose to block incoming calls from up to 12 specific
telephone numbers.

To access the service and listen to the p

rompts:

• Listen for a dial tone.

• Dial *60.

• Dial 0 to hear the instructions.

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