mspa Lite Bubble Spa, elite jet, bubble spa, Premium Bubble Spa Service Manual
2016 MSpa Service Manual
MSpa website: www.the-mspa.com
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After-sale Service Manual
Version: Lite Bubble Spa
Oriental Recreational Products (Shanghai) Co.,Ltd
2016 MSpa Service Manual
MSpa website: www.the-mspa.com
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Table of Conte nts
Chapter 1 After-Sale Service Center Operation and Warranty Policy ......................................................................... 3
1.1 After-sale Service Center Set Up ............................................................................................................ 3
1.2 Obligations of the After-sale Service Center ........................................................................................... 3
1.3 ORPC Warranty Policy ............................................................................................................................ 4
Chapter 2. Important Information and Tips for Using Spa Products ........................................................................... 5
2.1 Heating Effect -Temperature Increasing Rate or Speed ....................................................................... 5
2.2 Filter Cartridge ........................................................................................................................................ 6
2.3 Inflate and Deflate the Spa to Avoid Air Leakage .................................................................................... 6
2.4 Ensure Well Connection of the Signal Cable between Control Panel and Control Box .......................... 6
2.5 Avoid Air Leakage from Spa Liner Split or Tiny Holes Due to Over-inflation .......................................... 6
2.6 Try to Repair the Tiny Holes or Split on Spa Liner Instead of Replacing a New Spa Liner .................... 7
2.7 Using Spa in the Cold Weather ............................................................................................................... 7
2.8 Te mp eratu r e issu e .................................................................................................................................. 7
2.9 Flashing temperature indication on the control panel ............................................................................. 8
2.10 Broken zipper issue ................................................................................................................................ 8
2.11 Water treatment ...................................................................................................................................... 8
2.12 Where to find the serial number? ............................................................................................................ 9
Chapter 3. MSpa Assembly, Wire Diagram & Major Electric Parts ............................................................................ 10
3.1 MSpa Assembly ..................................................................................................................................... 10
3.2 MSpa Major Electric Parts ..................................................................................................................... 11
3.3 Wiring Diagram ...................................................................................................................................... 11
Chapter 4. How to Replace Mspa Parts ........................................................................................................................ 12
4.1 Power Board Assembly and Wire Terminal Connection ......................................................................... 12
4.2 How to Replace the Filter Pump ............................................................................................................ 12
4.3 How to Replace the Heater Element ..................................................................................................... 13
4.4 How to Replace the Power Board ......................................................................................................... 14
4.5 How to Replace the Bubble Generator .................................................................................................. 15
4.6 How to Replace the Check Valve .......................................................................................................... 16
4.7 How to Replace the Transformer ........................................................................................................... 17
Chapter 5. Trouble Shooting Guide .............................................................................................................................. 19
5.1 The following Check Flow is as attached. ............................................................................................. 19
5.2 Air Leakage and Inflation Failure Checking Flow Chart ........................................................................ 20
5.3 Water Leaking Problem Checking Flow Chart ....................................................................................... 20
Chapter 6. Frequently Asked Questions ...................................................................................................................... 20
Chapter 7. Attachment ................................................................................................................................................... 26
Lite Bubble Spa Check Flow – E0 ........................................................................................................ 27
Lite Bubble Spa Check Flow – E1 ........................................................................................................ 28
Lite Bubble Spa Check Flow – E2 ........................................................................................................ 29
Lite Bubble Spa Check Flow – E3 ........................................................................................................ 30
After sales spare parts for MSpa Lite .................................................................................................... 31
2016 MSpa Service Manual
MSpa website: www.the-mspa.com
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Chapter 1 After-Sale Service Center Operation and Warranty Policy
1.1 After-sale Service Center Set Up
ORPC authorizes after-sale service center in each specified country, region or territory. ORPC requests its service
center have necessary staff, equipments and facilities to ensure effective, professional and cost-saving warranty
services provided to MSpa customers. The service center must be eligible for the following requirements:
1.1.1 Have a service telephone or hotline number for customers to call for warranty services or product related
inquiries. The service number must keep in service during work days and normal business hours.
1.1.2 The service center must have dedicated staff - customer service representatives or technical personal to
answer phone calls, product inquiries or any other warranty related questions.
1.1.3 Provide a proper sized warehouse to store MSpa spare parts and returned defective parts from customers.
1.1.4 Have a workshop to test and repair defective spas that defect problem cannot be solved by telephone
service. Repair service must be under valid warranty period.
1.1.5 Have necessary equipments or tools for service engineer to carry out the warranty services efficiently.
1.1.6 Set up service procedures to guide and monitor service staffs’ daily service activities, include answering
customers’ phone calls, providing the service, recording service details, and filling in the service report.
1.2 Obligations of the After-sale Service Center
As an ORPC authorized after-sale service center, it is responsible of taking care of all after-sale service related jobs for
MSpa customers in the specific territory at its own cost:
1.2.1 Listen and answer customers’ phone calls, inquiries, or warranty claims in a timely, polite and professional
way
1.2.2 Ve rify warranty claims; decide if it’s valid or invalid according to the warranty policy by ORPC.
1.2.3 Provide technical services by phone to solve simple warranty issues that are not required of returning
product for testing and repair.
1.2.4 Te s t and repair the r eturn e d warra nty s p a prod u ct s and ship back or return the repaired units.
1.2.5 Deliver replacement spare parts to customer if the spa is under warranty, and if customers are willing and
capable of repairing the spa by themselves.
1.2.6 Record and summary service details by filling in the service report. ORPC requires after service center to
submit the summary reports regularly for technical analysis and warranty re-verification purposes. The
service report should include the following:
§ Model Number
§ Serial Number
§ Customer Name & Contact Information
§ Purchase Date
§ Claim Date
§ Defect Description
§ Defective Part Name
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§ Repaired or Replaced Part Name and Quantity
§ Warranty Service Period
§ Photocopy of Customers’ Purchase Invoice
§ Photo of Defective Spa/Part etc.
1.2.7 For any serious quality problems or special warranty issues, the after-service center MUST report to ORPC
for approval or confirmation.
1.2.8 Manage spare parts inventory effectively, do stock checking regularly and submit the stock inventory list to
ORPC quarterly.
1.3 . MSpa After-sales Service Policy
1.3.1 Warranty Period to MSpa Distributors
Warranty Starting Date:
MSpa distributor/importer warranty starts from the arrival date at destination port.
For MSpa LITE® Inflatable Spa
§ Nine (9) months (including three (3) months of storage period) for the spa pool
§ Fifteen (15) months (including three (3) months of storage period) for the electric part
For Service Parts including spa tub and electric parts which are used as replacement part for the Product under
warranty or purchased by the end users for the Product out of warranty, OPRC provides a warranty period of ninety
(90) days starting from the replacement date or the purchasing date.
1.3.2 ORPC Warranty Obligations to Distributors/Importers
As manufacturer, ORPC provides sufficient support to the authorized after-sale service center to carry out the warranty
service by the following activities:
Provide free spare part to the after-sale service center for valid distributor warranty claims.
Provide and update the service manual and other technical documents regularly. Provide training on warranty policies,
procedures and other technical service issues.
Provide daily technical support to solve warranty problems effectively and smoothly through email or phone calls.
Provide technical service training at Shanghai headquarter upon after-sale service center’s request.
Collect, summarize and analyze the regional/territory service reports for future improvements in regards to product
quality or service.
1.3.3 Ownership of the spare parts:
ORPC provides certain rates of free spare parts to distributors with order shipment and ORPC is the owner of such
free spare parts stocked in Mspa distributor/service center's warehouse.
1.3.4 Who can get free service parts?
For customers who place full container orders, ORPC provides free service parts along with the 1st container as initial
stock.
For repeat order, no free service parts are to be provided, unless MSpa distributor/service center's spare-parts
2016 MSpa Service Manual
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replenishment application is verified and accepted by MSpa Service Center.
1.3.5 What are the free service parts for?
Free spare parts are only provided for service to customers within valid warranty period.
1.3.6 What are provided as free service parts?
Distributors are requested to do reparation or spare parts replacement by making full use of spare parts.
Therefore, initial spare parts list consists of key components only, including filter pump, heater, bubble generator,
power panel, spa liner, etc.
Apart from key electric components, one piece of control box is to be provided as a "rolling service control box". For
urgent case, MSpa distributor can send this control box to end-user to replace the defective control box. After repair
the returned control box, distributor can keep it in stock for future service.
1.3.7 What do MSpa distributors need to do after receiving free service parts?
MSpa distributors are obligated to submit monthly warranty report and spare parts consumption report to MSpa
Service Center.
Without timely provided report, no service parts replenishment will be honored by MSpa Service Center.
1.3.8 Service parts replenishment policy
For service parts replenishment, MSpa distributor shall raise a spare parts replenishment proposal and send to ORPC
45 days before expected shipment date. MSpa Service Center will check and confirm the qty after cross-check with
regular monthly warranty report and spare-parts consumption report provided by the distributor.
If no monthly report is provided, or no sufficient proofs are provided for spare parts replenishment, MSpa distributors
shall be obliged to purchase spare parts from ORPC.
Chapter 2. Important Information and Tips for Using Spa Products
2.1 Heating Effect -Temperature Increasing Rate or Speed
For 220-240V 50Hz Spa (EU Standard)
For 2-4 person bubble spa, the heat increasing rate is about 1.5-2.5 ℃/hour. To get a better heat increasing result, put
on spa inflatable bladder and top lid.
For 6-person bubble spa, since the water capacity is bigger, the heat increasing rate is lower, around 1.2-1.8 ℃/hour.
For 110-120V 60Hz Spa (US Standard)
For 2-4 person bubble spa, the heat increasing rate is about（2.5-3.5℉/hour）. To get a better heat increasing result, put
on spa top lid.
For 6-person bubble spa, as the spa water capacity is bigger, the heat increasing rate would be a bit lower about
（2-3℉/hour）.
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Heat Preservation Mat is helpful to avoid heat loss from bottom and it provides better heat insulation results with the
inflatable bladder in use. It is recommended to have the MSpa heat preservation mats in between the spa and ground.
Consumer can also apply similar mat which is made of foam material or other material with heat insulation function.
It’s only possible to set up and leave the spa at outside temperature lower than 4°C as long as the spa has a
constant water temperature guaranteed more then 4°C. The spa can be used under low environment
temperature down to maximum -10°C ONLY. if it is set up properly to ensure no frozen water inside control box,
pipes or spa pool.
2.2 Filter Cartridge
MSpa filter cartridge – Item No. B0301964 is suitable for all bubble spa products.
B0301964 Filter cartridge
2.3 Inflate and Deflate the Spa to Avoid Air Leakage
If customers complains about spas cannot be inflated upon inflating the spa pool with black pipe or their spa pool has
got an air leakage, the first step is to make sure if the spa is inflated correctly. First air valve stopper: Unscrew only
the squared air valve stopper. The second valve is for air tightness and deflation of the spa pool. Please ensure the
customers manage the air valves correctly for inflation or deflation purpose.
2.4 Ensure Well Connection of the Signal Cable between Control Panel and Control Box
"ON/OFF" button shows red if the connection correctly. No bent or wet for the pin inside male connector which will cause
failure connection.
2.5 Avoid Air Leakage from Spa Liner Split or Tiny Holes Due to Over-inflation
Ensure to ask customers to test the spa pool air pressure with manometer. Testing air pressure is
very critical during the installation process, because any air leakages, pool liner splits due to over
inflation are not covered by the ORPC/MSpa warranty. It is important to advise customers to watch
the MSpa DVD or follow the instruction manual carefully to check and test the air pressure every
single time before inflating or using the spa.
Inflate: Only unscrew this square
stopper for inflation
Deflate: Unscrew the black stopper
for deflation of the spa pool
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2.6 Try to Repair the Tiny Holes or Split on Spa Liner Instead of Replacing a New Spa Liner
For pool liner air leakage caused by tiny holes or splits, it is suggested to first try to repair with glue and PVC
swatches provided in the repair kit. You can also order the glue and repair swatches from the spare part list.
With the repair material, most pin holes and splits can be repaired easily within 10 minutes.
Spa Tub and Air Bladder Repair
Use the enclosed repair patch to repair any puncture:
1. Clean and dry the area to be repaired thoroughly
2. Apply the glue to the PVC patch and quickly attach it onto the damaged surface
3. Smooth the surface to remove any air bubbles and allow it dry for 5-10 minutes
NOTE: Glue is not included
2.7 Using Spa in the Cold Weather
It’s only possible to set up and leave the spa in the environment of outside temperature of less than 4°C as long as the
spa has a constant water temperature guaranteed over 4°C. Spa can only be used for temperature down to maximum
-10°C if it is properly set up to make sure no frozen water inside control box, pipes and spa pool.
Optional accessories:
B9300109N Heat Preservation Mat is helpful to avoid heat loss from bottom and it
provides better heat insulation results with the inflatable bladder in use.
Inflatable bladder provides better heat preservation and rain outflow.
B0301965 Winter electric heat preservation mat offers great effect to retain constant
temperature for Mspa use in the chilly time, fitting to all Mspa models. It is round shape, made
of laminated PVC material. 220-240V, 400W, Dia.1.2m (47”)
IPX5
Winter sauna cover B0301687N suitable for max, 3 adults to use and fits all Mspa 4-person
round products.
B0301688N suitable for max, 4 adults to use and fits all Mspa 6-person round products
B0301966 suitable for max, 2 adults to use and fits to M-009LS only
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2.8 Temperature issue
If customer ask about temperature display on the control panel cannot reach to the set temperature of 104F
( Maximum), it indicates 38℃/100F , 39℃/102 F, 41℃/105F and 43℃/107F. We may explain to the consumer that it is
normal to show a minor difference from the actual temperature to the rate displays on the control panel. It’s normal for
1-2℃/ gap.
2.9 Flashing temperature indication on the control panel
Flashing temperature light can be turned off by pressing the “temperature” button after preferred temperature rate is
set.
2.10 Broken zipper issue
Regarding broken zipper complaint, first check if the air pressure is within the normal range. Over-inflated spa liner
could damage the spa cover zipper.
A replaced top lid may not 100% fit onto the spa pool. 3-4cm (1-2”) difference is common. Because there might be a
little zipper length difference between the new top lid or spa liner and the used ones. To avoid zipper claim, please
recommend the customer to maintain the zipper by waxing it regularly.
2.11 Water treatment
Read through the “Water Quality & Filter” sections in the user manual. Always shower before entering the MSpa!
To e nsur e a he a lthy spa, test your spa water chemistry and balance the pH, chlorine and alkalinity levels by using the
test strip every time before using it. The most desired pH level for a spa is between 7.2 and 7.8. Total alkalinity level is
suggested to set between 80 and 120ppm and free chlorine between 3 to 5ppm. Too low of a pH level will result in
excessive wrinkles and damage to the spa pool as well as corrosion in the motor unit. Too high of a pH level (hard
water) will result in scale incrustation, e.g. sheets of white coagulations inside the filter pump, which will lead to block
and non-working of the filter pump.
If you have any questions regarding chemicals usages, please contact your local spa/ pool water treatment specialty
stores.
It is the spa owner’s responsibility to have water maintenance properly. MSpa/ORPC is not responsible for any
damages that result from improperly maintained water. Improper water maintenance may result in voiding the
warranty.
MSpa Water Treatment Kit
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