
Technical Support 
Not all questions may be answered in the above. Please contact Technical Service for 
Use a paper clip to connect the two wire 
connectors together to bypass the tip switch. 
www.mrheater.com 
866-447-2194 (USA & Canada) 
Mon – Fri 8:00AM – 5:00PM EST 
I CAN’T GET MY BURNER TO LIGHT. 
Check to see if the supply tank valve is open, the regulator 
is set to medium setting, and you are manually holding the 
safety shut-off open. If this correct and you still don’t smell 
or hear gas, then replace regulator. 
MY BURNER WILL NOT STAY LIT AFTER I 
RELEASE THE SAFETY CONTROL VALVE. 
Disconnect tip switch wires and reconnect the two wires 
THERE IS A BLUE FLAME AT THE TOP OF 
MY HEATER. 
Clean the unit per MAINTENANCE instructions in the 
manual. Check for spiders and dust in the back of the 
plenum tube. 
with a paper clip or jumper wire. If the heater works, change 
the tip switch; if not, then change the thermocouple. 
additional information or check the manual (available online). Thank you. 
go thru 
MY HEATER MAKES A POP AND ROAR 
SOUND AND THE REAR STARTS GLOWING 
RED. 
This may be caused by a puff of wind, dirt, or a spider in the 
riser on the back just above the safety control valve. This 
reaction is called a BACK FLASH. 
SOLUTION: Block the heater from direct wind flow. Clean 
out the riser tube with a pipe cleaner and low pressure air or 
screen defective. If the above doesn’t work, replace burner 
assembly. 
MY HEATER MAKES A HIGH-PITCHED 
SOUND. 
This will go away once the heater has warmed up. 
1 | Page