Be sure to turn off all power supplies or disconnect all wires to avoid electric shock.
While checking indoor/outdoor PCB, please equip oneself with anti-static gloves or wrist
strap to avoid damage to the board.
WARNING
Electricity remains in capacitors even when the power supply is off.
Ensure the capacitors are fully discharged before troubleshooting.
Test the voltage between P and N on back of the main PCB with multimeter. If the voltage is lower than 36V, the
capacitors are fully discharged.
Note: This picture is for reference only. Actual appearance may vary.
Troubleshooting 3
2. General Troubleshooting
2.1 Error Display (Indoor Unit)
When the indoor unit encounters a recognized error, the operation lamp will flash in a corresponding series, the timer
lamp may turn on or begin flashing, and an error code will be displayed. These error codes are described in the following
table:
Operation
Lamp
1 timeOFF
2 timesOFF
3 timesOFF
4 timesOFF
5 timesOFF
5 timesOFF
5 timesOFF
5 timesOFF
5 timesOFF
6 timesOFF
6 timesOFF
12 timesOFF
Timer
Lamp
LED
Display
EH 00
EL 01
EH 02
EH 03
EC 51
EC 52
EC 53
EC 54
EC 56
EH 60
EH 61
EC 07
ErrorInformationSolution
Indoor unit EEPROM parameter errorTS18
Indoor / outdoor unit communication errorTS19
Zero-crossing signal detection error (for some models)TS21
The indoor fan speed is operating outside of the normal rangeTS22
Outdoor unit EEPROM parameter error (for some models)TS18
Condenser coil temperature sensor T3 is in open circuit or has short
circuited
Outdoor room temperature sensor T4 is in open circuit or has short
circuited
Compressor discharge temperature sensor TP is in open circuit or
has short circuited
Evaporator coil outlet temperature sensor T2B is in open circuit or
has short circuited (for free-match indoor units)
Indoor room temperature sensor T1 is in open circuit or has short
circuited
Evaporator coil temperature sensor T2 is in open circuit or has short
circuited
The outdoor fan speed is operating outside of the normal range
for some models)
TS25
TS25
TS25
TS25
TS25
TS25
TS22
9 timesOFF
8 timesOFF
7 timesFLASH
2 times
3 timesFLASH
5 timesFLASH
1 timeFLASH
7 timesFLASH
1 timesON
FLASHPC 01
EH 0b
EL 0C
PC 00
PC 02
PC 04
PC 08
PC 03
--
Indoor PCB / Display board communication errorTS26
Refrigerant leak detectedTS27
IPM malfunction or IGBT over-strong current protectionTS29
Over voltage or over low voltage protectionTS30
High temperature protection of IPM module or High pressure
protection (for some models)
Inverter compressor drive errorTS33
Current overload protection (for some models)TS28
Low pressure protection (for some models)TS34
Indoor units mode conflict (match with multi outdoor unit)
TS31
--
Troubleshooting 4
For other errors:
The display board may show a garbled code or a code undefined by the service manual. Ensure that this code is not a
temperature reading.
Troubleshooting:
Test the unit using the remote control. If the unit does not respond to the remote, the indoor PCB requires replacement.
If the unit responds, the display board requires replacement.
LED flash frequency:
... ...
2.2 Error Display (For Some Outdoor Units)
There are 2 LED lights (RED color and GREEN color) welded in outdoor main board. After power on, LED show different
actions when encounter different problems.
No.ProblemLED(GREEN) LED(RED)Solution
1Standby normally
2Operate normally
3Compressor driven chip EEPROM parameter error
4IPM malfunction or IGBT over-strong current protection
5Over voltage or too low voltage protection
6Inverter compressor drive error
7Inverter compressor drive error
8
Communication error between outdoor main chip and
compressor driven chip
ONOFF-
OFFON-
ONFLASH
FlashOFF
ONON
OFFFLASH
FlashLIGHT
flashFLASH
TS19
TS30
TS31
TS34
TS34
TS19
Troubleshooting 5
3. Complain Record Form
Complain Record Form
Request No.:Date:
Installation Date:Service Date:
Customer Information
NameTelephone No.
Home Address
Email
Product Information
Indoor Unit ModelOutdoor Unit Model
Serial No. of indoor unit
Serial No. of outdoor unit
Working Mode□Cooling □Heating □Fan only □Dry
Setting temperature °C / °FFan speed
Temperature of air inlet °C / °F
Temperature of air
outlet
□Turbo □High □Medium □Low
□Auto
°C / °F
Installation / Condition Information
Indoor temperature °C / °FIndoor humidity %RH
Outdoor temperature °C / °FOutdoor humidity %RH
Length of Connecting pipePipe diameterGas pipe: Liquid pipe:
Length of Wiringwire diameter
System Running Pressure MPa or Bar or PSI
Room size (L*W*H)
Photo of Installation of Indoor unit
(Photo #1)
Failure Description
Error Code of Indoor unit
Unit does not start
Remote control does not work
Indoor display shows nothing
No cooling or heating at all
Less cooling or heating
Unit starts but stops shortly
High noise
High vibration
Photo of Installation
of Outdoor unit
(Photo #2)
Code of Outdoor
PCB
Troubleshooting 6
Parameter Checking information by Remote controller
Displaying codeDisplaying code meaningDisplay valueDisplay value meaning
T1Room temperature
T2Indoor coil temperature
T3Outdoor coil temperature
T4Ambient temperature
Tb
TPDischarge temperature
THSunction temperature
FTTargeted Frequency
FrActual Frequency
IFIndoor fan speed
OFOutdoor fan speed
LAEXV opening steps
CT
ST
A0, A1, b0, b1, b2, b3, b4,
b5, b6, dL, Ac, Uo, Td, dA,
dS, dT
Outlet temperature of
indoor coil
Compressor continuous
running time
Causes of compressor
stop.
Reserved
□Approved
□More Proof needed
□Rejected
Approval from Manufacturer
Troubleshooting 7
4. Information Inquiry
• To enter information inquiry status, complete the following procedure within ten seconds:
• Press LED (or DO NOT DISTURB) 3 times.
• Press SWING (or AIR DIRECTION) 3 times.
• Finish 1 and 2 within 10 seconds, you will hear beeps for two seconds, which means the unit goes into parameter
checking mode.
• Use the LED (or DO NOT DISTURB) and SWING (or AIR DIRECTION) buttons to cycle through information displayed.
• Pressing LED (or DO NOT DISTURB) will display the next code in the sequence. Pressing SWING (or AIR
DIRECTION) will show the previous.
• The following table shows information codes. The screen will display this code for two seconds, then the information
for 25 seconds.
Troubleshooting 8
Displayed codeExplanation
Displayed
value
MeaningAdditional Notes
T1
T2
T3
T4
Tb
TP
TH
FT
Fr
IF
OF
Room temperature
Indoor coil
temperature
Outdoor coil
temperature
Ambient
temperature
Outlet temperature
of indoor coil
Discharge
temperature
Suction temperature
Targeted frequency
Actual frequency
Indoor fan speed
Outdoor fan speed
-1F,-1E,-1d,-1c,1b,-1A
-19—99
A0,A1,…A9
b0,b1,…b9
c0,c1,…c9
d0,d1,…d9
E0,E1,…E9
F0,F1,…F9
0
1,2,3,4
14-FF
-25,-24,-23,-22,
-21,-20
-19—99
100,101,…109
110,111,…119
120,121,…129
130,131,…139
140,141,…149
150,151,…159
OFF
Low speed, Medium
speed, High speed,
Turbo.
Actual fan speed is
equal to the display
value converted to
decimal value and
multiplied by 10. This
is measured in RPM.
1. All displayed temperatures
use actual values.
2. All temperatures are
displayed in °C regardless
of remote used.
3. T1, T2, T3, T4, and T2B
display ranges from -25 to
70 °C. TP display ranges
from -20 to 130 °C.
4. The frequency display
ranges from 0 to 159HZ.
5. If the actual values exceed
or fall short of the defined
range, the values closest
to the maximum and
minimum values will be
displayed.
N/A
Used for some large capacity
motors.
Used for some small capacity
motors.
The display value is 14-FF
(hexadecimal). The
corresponding fan speed
ranges from 200 to 2550 RPM.
LA
CT
ST
EXV opening angle 0-FF
Compressor
continuous running
time
Causes of
compressor stop
0-FF0-255 minutes
0-99
Actual EXV opening
value is equal to
the display value
converted to decimal
value and then
multiplied by 2.
For a detailed
explanation, contact
technical support.
Troubleshooting 9
-
If the actual value exceeds
or falls short of the defined
range, the value closest to the
maximum and minimum will
be displayed.
-
Displayed codeExplanation
A0
A1
0
1
2
3
4
5
Reserved
6
Displayed
value
0-FF
2-28
5-20
MeaningAdditional Notes
--
L
A
U
T
A
5
T
5-25
Troubleshooting 10
5. Error Diagnosis and Troubleshooting Without Error Code
WARNING
Be sure to turn off unit before any maintenance to prevent damage or injury.
5.1 Remote maintenance
SUGGESTION: When troubles occur, please check the following points with customers before field maintenance.
No.ProblemSolution
1Unit will not startTS13 - TS14
2The power switch is on but fans will not startTS13 - TS14
3The temperature on the display board cannot be setTS13 - TS14
4Unit is on but the wind is not cold (hot)TS13 - TS14
5Unit runs, but shortly stopsTS13 - TS14
6The unit starts up and stops frequentlyTS13 - TS14
7Unit runs continuously but insufficient cooling (heating)TS13 - TS14
8Cool can not change to heatTS13 - TS14
9Unit is noisyTS13 - TS14
Troubleshooting 11
5.2 Field maintenance
1Unit will not startTS15 - TS16
2Compressor will not start but fans runTS15 - TS16
3Compressor and condenser (outdoor) fan will not startTS15 - TS16
4Evaporator (indoor) fan will not startTS15 - TS16
5Condenser (Outdoor) fan will not startTS15 - TS16
6Unit runs, but shortly stopsTS15 - TS16
7Compressor short-cycles due to overloadTS15 - TS16
8High discharge pressureTS15 - TS16
9Low discharge pressureTS15 - TS16
10High suction pressureTS15 - TS16
ProblemSolution
11Low suction pressureTS15 - TS16
12 Unit runs continuously but insufficient coolingTS15 - TS16
13Too coolTS15 - TS16
14Compressor is noisyTS15 - TS16
15Horizontal louver cannot revolveTS15 - TS16
Troubleshooting 12
1. Remote Maintenance
Possible causes of trouble
Unit will not start
The power switch is on but fans will not start
The temperature on the display board cannot be set
Unit i s on but the wind i s not col d (hot)
Unit runs , but shortly stops
The unit sta rts up and stops frequently
Unit runs connuousl y but insu ci ent cooling (hea ng)
Cool can not change to heat
Unit i s noi s y
Refrigerant Circuit
Electrical Circuit
nd defrosng frequently
Fan mode
Broken remote control
The main power tripped
Power failure
Loose connecons
Faulty transformer
The remote control is powered o
The voltage is too high or too low
Dirty condenser ns
Dirty air ter
The ambient temperature is too high/low when the mode is cooling/heang
The seng temperature is higher/lower than the room's(cooling/heang)
SILENCE funcon is acvated (oponal funcon)
Frosng a
Test method / remedy
Inspect connecons - ghten
Close the power switch
Test voltage
Change the transformer
Replace the baery of the remote control
Test voltage
Troubleshooting 13
Adjust the seng temperature
Turn the AC later
Clean
Clean or replace
Replace the remote control
Adjust to cool mode
Turn o SILENCE funcon.
Turn the AC later
1. Remote Maintenance
Possible causes of trouble
Unit will not start
The power switch is on but fans will not start
The temperature on the display boar d cannot be set
Unit i s on but the wind i s not col d (hot)
Unit runs , but shortly stops
The unit sta rts up and stops frequently
Unit runs connuousl y but insu ci ent cooling (heang)
Cool can not change to heat
Unit i s noi s y
Others
Heavy load condion
Loosen hold down bolts and / or screws
Bad airproof
The air inlet or outlet of either unit is blocked
Shipping plates remain aached
Interference from cell phone towers and remote boosters
Test method / remedy
Check heat load
Tighten bolts or screws
Close all the windows and doors
Remove the obstacles
Reconnect the power or press ON/OFF buon on remote control to restart operaon
Remove them
Troubleshooting 14
2. Field Maintenance
Possible causes of trouble
Electrical Circuit
Unit will not start
Compressor will not start but fans run
Compressor and condens er (outdoor) fa n will not start
Evaporator (indoor ) fan will not start
Condenser (Outdoor) fan will not sta rt
Unit runs , but shortly stops
Compressor s hort-cycl es due to overl oad
High dis charge pressure
Low dis cha rge pressure
High s ucon pr essure
Low suc on pressure
Unit runs connuous ly but insu cient cooling
Too cool
Compress or is noi sy
Hori zontal louver ca n not revolve
Blown fuse or varistor
Power failure
Loose connecons
Shorted or broken wires
Safety device opens
Faulty transformer
Faulty thermostat / room temperature sensor
Wrong seng place of temperature sensor
Shorted or open capacitor
Faulty magnec contactor for compressor
Faulty magnec contactor for fan
Low voltage
Faulty stepping motor
Shorted or grounded compressor
Shorted or grounded fan motor
Test method / remedy
Test voltage
Inspect fuse type & size
Inspect connecons - ghten
Test connuity of safety device
Test circuits with tester
Test connuity of thermostat / sensor & wiring
Place the temperature sensor at the central of the air inlet grille
Troubleshooting 15
r
Check resistance with mulmeter
Check control circuit with tester
Check capacitor with tester
Test connuity of coil & c ontacts
Test connuity of coil & c ontacts
Test voltage
Check resistance with mulmeter
Replace the stepping moto
2.Field Maintenance
Possible causes of trouble
Compressor and condens er (outdoor) fa n will not
start
Recfy piping so as not to contact each other or with external
plate
Refrigerant Circuit
Others
Unit will not start
Compressor will not start but fans run
Evaporator (i ndoor) fan will not s tart
Condenser (Outdoor) fan will not sta rt
Unit runs , but shortly stops
Compressor s hort-cycl es due to overl oad
High dis charge pressure
Low dis cha rge pressure
High s ucon pr essure
Low suc on pressure
Unit runs connuous ly but insu cient cooling
Too cool
Compress or is noi sy
Hori zontal louver ca n not revolve
ansion valve obstructed
Short cyc ling of condensing air
High temperature condensing medium
Air or incompressible gas in refrigerant cycle
Dirty or parally blocked condenser
Insucient air through evaporator c oil
Overcharge of refrigerant
Dirty evaporator coil
Restricted liquid line
Dirty air ter
Shortage of refrigerant
Compressor stuck
Insucient condensing medium
Exp
Inecient compressor
Broken compressor internal parts
Expansion valve or capillary tube closed completely
Leaking power element on expansion valve
Poor installaon of feeler bulb
Heavy load condion
Loosen hold down bolts and / or screws
Shipping plates remain aached
Poor choices of capacity
Contact of piping with other piping or external plate
Test method / remedy
Clean or replace
Clean coil
Check fan
Replace restricted part
Leak test
Replace the compressor
Change charged refrigerant volume
Troubleshooting 16
ve
Replace val
Remove obstruc on to air ow
Remove obstruc on in air or water ow
Clean condenser or remove obstacle
Purge, evacuate and recharge
Remove obstruc on in air or water ow
Replace valve
Test compressor eciency
Replace compressor
Fix feeler bulb
Check heat load
Replace valve
Choose AC of lager capacity or add the number of AC
Tighten bolts or screws
Remove them
6. Quick Maintenance by Error Code
If you do not have the time to test which specific parts are faulty, you can directly change the required parts according
the error code.
You can find the parts to replace by error code in the following table.
Error Code
Part requiring replacement
EH 00EL 01EH 02EH 03EH 60EH 61EH 0bEL 0CPC 08
Indoor PCB
Outdoor PCBxxxxxxx
Display boardxxxxxxxx
Indoor fan motorxxxxxxxx
T1 sensorxxxxxxxx
T2 Sensorxxxxxxx
Reactorxxxxxxxx
Compressorxxxxxxxx
Additional refrigerantxxxxxxxx
Part requiring
replacement
Indoor PCB
Outdoor PCB
Indoor fan motorxxxxxxxxxxx
Outdoor fan motorxxxxxxx
EC 53 EC 52
xxxxxxxxxxx
EC 54 EC 56EC 51 EC 07 PC 00 PC 01 PC 02 PC 03 PC 04
x
T3 Sensorxxxxxxxxxx
T4 Sensorxxxxxxxxxx
TP Sensorxxxxxxxxxx
T2B Sensorxxxxxxxxxx
Reactorxxxxxxxxxx
Compressorxxxxxxxxx
IPM module boardxxxxxxx
High pressure protectorxxxxxxxxxx
Low pressure protectorxxxxxxxxxx
Additional refrigerantxxxxxxxxxx
Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.
Description: Indoor or outdoor PCB main chip does not receive feedback from EEPROM chip.
Recommended parts to prepare:
• Indoor PCB
• Outdoor PCB
Troubleshooting and repair:
Shut off the power supply and
turn it on 2 minutes later.
Is it still displaying
the error code?
YES
Replace the indoor main
PCB(EH 00) /outdoor main
PCB(EC 51).
Remarks:
EEPROM: A read-only memory whose contents can be erased and reprogrammed using a pulsed voltage.
The location of the EEPROM chip on the indoor and outdoor PCB is shown in the following two images:
The unit is operating normally. NO
Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole. This pictures are only for reference, actual appearance may vary.
Troubleshooting and repair of compressor driven chip EEPROM parameter error and communication error
between outdoor main chip and compressor driven chip are same as EC 51.
Troubleshooting 18
7.2 EL 01 (Indoor and outdoor unit communication error diagnosis and solution)
Description: Indoor unit can not communicate with outdoor unit
Recommended parts to prepare:
• Indoor PCB
• Outdoor PCB
• Short-circuited component
Troubleshooting and repair:
Power off, then restart the unit after 2
minutes.
Does the error code
disappear ?
Yes
Check the wiring connection
between indoor and outdoor
unit, are they good?
Yes
Measure the DC voltage between N/L2
and S (Black pin to N/LN, Red pin to S).
For units with main PCB and IPM board
Check the AC voltage of L, N
output to IPM board, is it same
Unplug all the high voltage
components connected to main
PCB such as 4 way valve, heater,
AC fan one by one to check their
resistance.
Unplug electronic expansion valve.
Check if the DC 5V, 12V to main
both
as power input?
Yes
Is there any component
short circuit?
No
Check the DC 5V, 12V
from IPM board to main
PCB, are they normal?
No
PCB are OK
No
No
No
For units without W
Solved
Correct the connection or
change wires
The value is alternative
from negative to positive
The value is fixed and close
to 0
The value is always positive
wire
Check the wiring connection
from outdoor terminal to
outdoor PCB and wiring
between PCBs if there is
more than 1 PCB
Replace main PCBNo
Yes
Yes
Replace short- circuited
component and outdoor
Yes
For units
with W wire
For units with only one
Replace outdoor PCB
Replace short-circuited
component and main
PCB
PCB
Replace coil of electronic
expansion valve
Check the wiring connection
from indoor terminal to indoor
PCB, are they good?
Turn on the unit, check if W
and 1(L) is connected?
Yes
PCB
Yes
Yes
No
Yes
Check if the power LED is
Unplug all the high voltage
components connected to main
PCB such as 4 way valve, heater,
AC fan one by one to check their
resistance. Is there any component
Unplug electronic expansion valve.
Check if power LED is on ?
Replace indoor PCB
No
on?
No
short circuit?
No
Replace IPM board
Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.
Troubleshooting 19
Remarks:
• Use a multimeter to test the DC voltage between 2 port (or S or L2 port) and 3 port (or N or S port) of outdoor unit.
The red pin of multimeter connects with 2 port (or S or L2 port) while the black pin is for 3 port (or N or S port) .
• When AC is normal running, the voltage is moving alternately as positive values and negative values
• If the outdoor unit has malfunction, the voltage has always been the positive value.
• While if the indoor unit has malfunction, the voltage has always been a certain value.
S and N
or
L2 and S
or
2 and 3
• Use a multimeter to test the resistance of the reactor which does not connect with capacitor.
• The normal value should be around zero ohm. Otherwise, the reactor must have malfunction.
Note: The picture and the value are only for reference, actual condition and specific value may vary.
Troubleshooting 20
7.3 EH 02 (Zero crossing detection error diagnosis and solution)
Description: When PCB does not receive zero crossing signal feedback for 4 minutes or the zero crossing signal time
interval is abnormal.
Recommended parts to prepare:
• Connection wires
• PCB
Troubleshooting and repair:
Check the connections and
power supply.
Is it normal?
YES
Indoor main PCB is defective. Replace
indoor main PCB.
NO
Correct the connections. Turn on the
unit when the power supply is good.
Note: EH 02 zero crossing detection error is only valid for the unit with AC fan motor, for other models, this
error is invalid.
Troubleshooting 21
7.4 EH 03 / EC 07 (Fan speed is operating outside of normal range diagnosis and solution)
Description: When indoor / outdoor fan speed keeps too low or too high for a certain time, the LED displays the failure
code and the AC turns off.
Recommended parts to prepare:
• Connection wires
• Fan assembly
• Fan motor
• PCB
Troubleshooting and repair:
Power off, then restart the unit after 2 minutes.
Does a problem remain?The unit is operating normallyNO
YES
Shut off the power supply, Rotate
the fan by hand.
Does it turn easily?Find the cause of the problem and resolve itNO
YES
Check the wiring of fan motor.
Is it improperly wired?
YES
Measure the voltage for
the fan motor from the PCB.
Is it within normal parameters?
YES
Replace the fan motor
Ensure proper connections
Replace the PCBNO
Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.
Troubleshooting 22
Index:
1. Indoor or Outdoor DC Fan Motor(control chip is in fan motor)
Power on and when the unit is in standby, measure the voltage of pin1-pin3, pin4-pin3 in fan motor connector. If the
value of the voltage is not in the range showing in below table, the PCB must has problems and need to be replaced.
• DC motor voltage input and output (voltage: 220-240V~):
No.ColorSignalVoltage
1RedVs/Vm280V~380V
2---------
3BlackGND0V
4WhiteVcc14-17.5V
5YellowVsp0~5.6V
6BlueFG14-17.5V
• DC motor voltage input and output (voltage: 115V~):
No.ColorSignalVoltage
1RedVs/Vm140V~190V
2---------
3BlackGND0V
4WhiteVcc14-17.5V
5YellowVsp0~5.6V
6BlueFG14-17.5V
2. Outdoor DC Fan Motor (control chip is in outdoor PCB)
Release the UVW connector. Measure the resistance of U-V, U-W, V-W. If the resistance is not equal to each other, the
fan motor must has problems and need to be replaced. otherwise the PCB must has problems and need to be replaced.
Troubleshooting 23
3. Indoor AC Fan Motor
Power on and set the unit running in fan mode at high fan speed. After running for 15 seconds, measure the voltage of
pin1 and pin2. If the value of the voltage is less than 100V(208~240V power supply) or 50V (115V power supply), the
PCB must has problems and need to be replaced.
Troubleshooting 24
7.5 EH 60/EH 61/EC 53/EC 52/EC 54/EC 56 (Open circuit or short circuit of temperature
sensor diagnosis and solution)
Description: If the sampling voltage is lower than 0.06V or higher than 4.94V, the LED displays the failure code.
Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole. This picture and the value are only for reference, actual appearance
and value may vary
7.6 EH 0b (Indoor PCB / Display board communication error diagnosis and solution)
Description: Indoor PCB does not receive feedback from the display board.
Recommended parts to prepare:
• Communication wire
• Indoor PCB
• Display board
Troubleshooting and repair:
Power off, then restart the unit 2 minutes
Check the wirings and connections
Are all the connections
Replace the indoor main PCB
later
Is it still displaying
the error code?
YES
?
good
YES
NO
NO
The unit functions normally
Ensure a proper connection
Does the error still exist?
Replace the display board
Troubleshooting 26
7.7 EL 0C (Refrigerant Leakage Detection diagnosis and solution)
Description: Define the evaporator coil temperature T2 of the compressor just starts running as Tcool.
In the beginning 5 minutes after the compressor starts up, if T2< Tcool-1°C(1.8°F) does not keep continuous 4 seconds
and compressor running frequency higher than 50Hz does not keep for 3 minutes, and this situation happens 3 times,
the LED displays the failure code and AC turns off.
Recommended parts to prepare:
• T2 sensor
• Indoor PCB
• Additional refrigerant
Troubleshooting and repair:
Power off, then restart the unit 2 minutes later.
Does a problem remain?
YES
Put your hands in front of the
indoor air outlet.
Is there cool
air blowing out from
indoor air outlet?
NO
Check system for leakages.
NO
Are any leakages
present?
NO
Check System for blockages and
clear blockages if present.
YES
YES
Check the T2 sensor.
Is it securely
attached?
Repair the leakage and
recharge the refrigerant.
YES
Replace the
indoor PCB
Troubleshooting 27
7.8 PC 08 (Overload current protection diagnosis and solution)
Description: An abnormal current rise is detected by checking the specified current detection circuit.
Recommended parts to prepare:
• Outdoor PCB
• Connection wires
• Compressor
Troubleshooting and repair:
Check the power supply.
Is it in working order?
YES
Check system for blockages.
Do any exist?
No
Check the compressor resistance values.
Are they within acceptable
parameters?
YES
Check the connections and wires.
Are they properly connected ?
YES
Yes
NO
Stop the unit.NO
Clear the blockage.
Replace the compressor.NO
Ensure proper connections or
replace the wires.
Check the reactor.
Is it in working order?
YES
Replace the outdoor unit.
Replace outdoor PCB.NO
Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.
Troubleshooting 28
7.9 PC 00(IPM malfunction or IGBT over-strong current protection diagnosis and solution)
Description: When the voltage signal the IPM sends to the compressor drive chip is abnormal, the LED displays the
failure code and the AC turns off.
Recommended parts to prepare:
• Connection wires
• IPM module board
• Outdoor fan assembly
• Compressor
• Outdoor PCB
Troubleshooting and repair:
Check the wiring between
PCB and compressor.
Does an error exist?
NO
Check the IPM.
Is it in working order?
YES
Check the outdoor fan and the
outdoor unit ventilation.
Is it in working order?
YES
Check the compressor
resistance values.
YES
NO
NO
Ensure proper connections or
replace the wires and connectors.
Replace the IPM board or
replace the outdoor PCB.
Please refer to the solution of the “Fan
Speed is out of control” malfunction.
Are they within
acceptable parameters?
YES
Replace the outdoor PCB.
NO
Replace the compressor.
Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.
Troubleshooting 29
7.10 PC 01(Over voltage or too low voltage protection diagnosis and solution)
Description: Abnormal increases or decreases in voltage are detected by checking the specified voltage detection circuit.
Recommended parts to prepare:
• Power supply wires
• IPM module board
• PCB
• Reactor
Troubleshooting and repair:
Check the power supply.
Is it in working order? Turn off the unit.NO
YES
Check the connections and wires.
Are they in working order?
YES
Power on and measure the
voltage between P and N.
While the unit is in standby,
is the voltage between P and N is around
DC 310V, 340V or 380V? When start up
the unit, is it in 220V~400V?
YES
Check the reactor.
Is it in working order? Replace outdoor PCB.
NO
NO
Ensure proper connections or
replace the wires.
Replace the IPM boardNO
YES
Replace the reactor.
Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.
Troubleshooting 30
7.11 PC 02(High temperature protection of IPM module or High pressure protection
diagnosis and solution)
Description: If the temperature of IPM module is higher than a certain value, the LED displays the failure code.
For some models with high pressure switch, outdoor pressure switch cut off the system because high pressure is higher
than 4.4 MPa, the LED displays the failure code.
Recommended parts to prepare:
• Connection wires
• Outdoor PCB
• IPM module board
• High pressure protector
• System blockages
Troubleshooting and repair:
Check the fastening screws on the
PCB and IPM radiator.
Are they
fixed tightly?
NO
Tighten the screws and apply
silicon grease.
YES
Replace the outdoor
control PCB.
Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.
Troubleshooting 31
Are the high pressure switch
and main control boar wired
correctly
?Are the high pressure switch
and main control boar wired
correctly
?
Method
:
Disconnect the plug
.
Measure the resistance of the
high pressure protector
,
if the
protector is normal the value is
o, Does a problem still exist
?
No
Is the high pressure
protector broken
?
Is the high pressure
protector broken
?
Is the outdoor ambient
temperature is higher than
50
?
Yes
Check if the outdoor unit
ventilation is good
Yes
Is the heat exchanger dirty
?
Yes
Replace outdoor main board
.
Is
the problem resolved
?
No
Highpressure protection
High pressure protection
Is the outdoor fan running
properly
?
NO
Connect high pressure switch and
mian control board
Connect high pressure switch and
main control board
Replace high pressure protector
Replace high pressure protector
Stop the unit
Stop the unit
Ensure that the outdoor unit
Ensure that the outdoor unit
the
“Fan
Speed is
range
”
.
the
“Fan
Speed is
range
”
.
Clean the heat exchanger
Clean the heat exchanger
Check whether the refrigerant
Yes
Method: Disconnect the plug.
Measure the resistance of the
high pressure protector, if the
protector is normal the value is
o, Does a problem still exist?
Yes
Is the outdoor ambient
temperature is higher than
50
?
No
No
Check if the outdoor unit
ventilation is good
Is the outdoor fan running
properly?
Yes
Is the heat exchanger dirty?
No
Replace outdoor main board. Is
the problem resolved?
Check whether the refrigerant
No
Troubleshooting 32
7.12 PC 04(Inverter compressor drive error diagnosis and solution)
Description: An abnormal inverter compressor drive is detected by a special detection circuit, including communication
signal detection, voltage detection, compressor rotation speed signal detection and so on.
Recommended parts to prepare:
• Connection wires
• IPM module board
• Outdoor fan assembly
• Compressor
• Outdoor PCB
Troubleshooting and repair:
Check the wiring between the
PCB and compressor.
Is it improperly wired?
NO
Check the IPM.
Is it functioning
properly?
YES
Check the outdoor fan and
the outdoor unit ventilation.
Is it functioning
properly?
YES
Check the compressor
resistance values.
NO
NO
YES
Ensure proper connections or replace
the wires and connectors.
Replace the IPM board or
replace the outdoor PCB.
Please refer to “Fan
Speed Malfunction”
Are they within
acceptable parameters?
YES
Replace the outdoor PCB.
Replace the compressor.NO
Note: For certain models, outdoor PCB could not be removed separately. In this case, the outdoor electric
control box should be replaced as a whole.
Troubleshooting 33
7.13 PC 03(Low pressure protection diagnosis and solution)
Description: Outdoor pressure switch cut off the system because low pressure is lower than 0.13 MPa, the LED displays
the failure code.
Recommended parts to prepare:
• Connection wires
• Outdoor PCB
• Low pressure protector
• Refrigerant
Troubleshooting and repair:
Troubleshooting 34
Lowpressure protection
Lowpressure protection
Are the low pressure protector
and main control board wired
properly
?
Are the low pressure protector
and main control board wired
properly
?
Method
:
Disconnect the plug
.
Measure the resistance of the
low pressure protecto
r. I
f the
protector is normal the value is
o. Does a problem still exist
?
Yes
Yes
Replace outdoor main board
.
Does a
problem still exist
?
No
Is the low pressure
protector broken
?
Is the low pressure
protector broken
?
Is the outdoor ambient
temperature
too low
?
No
Is the
valve core of
the
high
p
ressure
valve
fully o
pened
?
Is the
valve core of
the
high
p
ressure
valve
fully o
pened
?
Is the indoor fan running
properly in cooling mode
?
No
Check whether the refrigerant
system is functioning properly
.
Check whether the refrigerant
system is functioning properly
.
When the lvel of refrigerant is not
sufficient
,
doe the system function
properly after more refrigerant is added
No
Reconnect the low pressure protector and main
control board
Reconnect the low pressure protector and main
control board
R
eplace low pressure protector
R
eplace low pressure protector
Open the valve core of the high
pressure valve
Open the valve core of the high
pressure valve
Stop the unit
Stop the unit
Please refer to the solution of
the
“Fan
Speed is
operating outside of normal
range
”
malfunction
.
Method: Disconnect the plug.
Measure the resistance of the
low pressure protector. If the
protector is normal the value is
o. Does a problem still exist?
No
Is the outdoor ambient
temperature too low ?
No
Yes
Is the indoor fan running
properly in cooling mode?
Yes
Replace outdoor main board.. Does a
problem still exist?
When the level of refrigerant is not
sufficient, does the system function
properly after more refrigerant is added?
Yes
No
Please refer to the solution of the “Fan
Speed is operating outside of normal
range
”
malfunction.
Troubleshooting 35
8. Check Procedures
8.1 Temperature Sensor Check
WARNING
Be sure to turn off all power supplies or disconnect all wires to avoid electric shock.
Operate after compressor and coil have returned to normal temperature in case of injury.
1. Disconnect the temperature sensor from PCB (Refer to Chapter 5 & 6. Indoor & Outdoor Unit Disassembly).
2. Measure the resistance value of the sensor using a multi-meter.
3. Check corresponding temperature sensor resistance value table (Refer to Chapter 8. Appendix).
Note: The picture and the value are only for reference, actual condition and specific value may vary.
8.2 Compressor Check
1. Disconnect the compressor power cord from outdoor PCB (Refer to Chapter 6. Outdoor Unit Disassembly).
2. Measure the resistance value of each winding using a multi-meter.
3. Check the resistance value of each winding in the following table.