TROUBLESHOOTING YOUR COFFEEMAKER
Your Mr. Coffee® coffeemaker has been carefully designed to give you many years
of trouble-free service. In the unlikely event that your new coffeemaker does not
operate satisfactorily, please review the following potential problems and try the steps
recommended before you call an Authorized Sunbeam Service Center.
PROBLEM POSSIBLE CAUSE SOLUTION
THE BR EW NOW
INDICATOR LIGHT
DOES NOT TURN O N
The appliance is unplugged.
PLUG UNIT IN.
There is a power outage or the
fuse for that outlet is blown.
WAIT FOR POWER TO BE RESTORED OR
RESET FUSE, PLUG APP LIANCE ON A
DIFFE RENT OUTLET OR DO NOT RUN
MANY APPLIANCES AT THE SAME TIME.
THE COFFEEMAKER
IS NOT BREWI NG
The appliance is unplugged.
PLUG UNIT IN.
There is a power outage or the
fuse for that outlet is blown.
WAIT FOR POWER TO BE RESTORED OR
RESET FUSE, PLUG APP LIANCE ON A
DIFFE RENT OUTLET OR DO NOT RUN
MANY APPLIANCES AT THE SAME TIME.
The water reservoir is empty.
ADD WATER TO THE WATER RESERVOIR.
The carafe is not securely
placed on the warming plate.
PLACE CARAFE CORR ECTLY ON
WARMING PLATE.
THE COFF EEMAKER
ONLY BREWS WATER
There are no coffee grounds in
the filter basket.
ADD THE DESI RED AMOUNT OF COFF EE
TO THE FILTER.
The Front Loading Brew
Basket door was not securely
closed.
MAKE SURE TH E FRONT LOADING BREW
BASKET DOOR IS SECURELY CLOSED.
THE COFF EEMAKER
BREWS SLOWLY
The coffeemaker needs
cleaning.
CLEAN COFFEE MAKER AS DESCRIBE D
IN “CLEANIN G AND MAINTAININ G”
SECTION.
The carafe was not securely
placed on the warming plate.
PLACE THE CARAFE COR RECTLY ON
WARMING PLATE.
The Strong/1-4 cup button
was activated.
THIS FEATURE SLOWS DOWN THE
BREWIN G CYCLE. REFER TO THE
STRONG/1-4 CU P SECTION.
Presoak feature is activated.
IF THE PR ESOAK FEATURE IS NOT
DESIRE D, DEACTIVATE IT BY PRESSI NG
AND HOLDIN G THE SELECT/OFF
BUTTON FOR 5 SECON DS.
THE COFFEE IS NOT
HOT
There’s a power outage.
WAIT FOR POWER TO BE RESTORED OR
TRY ANOTHER OUTLET.
The coffeemaker shut off after
2 hours.
THE 2 HOUR AUTO SHUT O F FEATURE
WAS ACTIVATED. FOR BEST RESULTS
BREW A FR ESH POT OF COFFE E.
PROBLEM POSSIBLE CAUSE SOLUTION
THE FILTER BASKET
OVER FLOWS
The filter basket is not
properly inserted.
INSERT F ILTER BASKET CORRECTLY.
The carafe is not securely
placed on the warming plate.
PLACE CARAFE CORR ECTLY ON WARMIN G
PLATE.
Too many coffee grounds
were placed in the filter.
REMOVE FI LTER, DISCARD GROUN DS. IF
PAPER FILTER, REPLACE. IF RE USABLE
FILTER, RINSE. START BREWING PR OCESS
AGAIN.
The carafe was removed from
the warming plate for more
than 20 seconds.
TURN OFF AN D UNPLUG THE UNIT. ALLOW
TO COOL. WIPE UP TH E SPILL. DO NOT
SET HOT CARAFE BACK ON THE WET
WARMING PLATE OR IT MIG HT CRACK.
The front loading brew basket
door was not securely closed.
MAKE SURE TH E FRONT LOADING BREW
BASKET DOOR IS SECURELY CLOSED.
Paper filter has collapsed.
MAKE SURE TH E SIDES OF THE PAPER
FILTER ARE ALIGNED WITH TH E WALL OF
THE BREW BASK ET.
THE COFF EE TASTES
BAD
Coffee grounds other
than for an automatic drip
coffeemaker were used.
USE COFFEE GROUNDS RECOMMENDED
FOR AUTOMATIC DRIP COFFEE MAKERS.
The ground coffee-to-water
ratio was unbalanced.
USE CORRECT GROUND COFFEE-TOWATER RATIO.
The coffeemaker needs
cleaning.
CLEAN COFFEE MAKER AS DESCRIBE D
IN “CLEANIN G AND MAINTAININ G YOUR
COFFEEMAKER” SECTION.
Expired or stale coffee was
used.
USE FRESHLY GROUND COFFEE.
THE GRO UNDS ARE
IN THE COFFEE
The paper or reusable filter
is not properly inserted in the
removable filter basket.
PLACE FILTER PROPER LY WITHIN THE
FILTER BASKET.
Paper filter has collapsed.
REMOVE FI LTER AND REPLACE.
LONG BREW CYCLE The presoak features adds
30-45 seconds to the brew
time.
IF THE PR ESOAK FEATURE IS NOT
DESIRE D, SHUT IT OFF BY PRESSING AN D
HOLDING TH E SELECT/OFF BUTTON FOR
5 SECONDS.
AUDIB LE SIGNAL
SOUND IS LOUD
The coffeemake beeps to
indicate the end of the brew
and clean cycles.
TO SHUT OFF THE AUD IBLE SOUND.
PRESS AND H OLD THE DELAY BREW
BUTTON FOR 5 SECON DS.
or you can visit us at www.mrcoffee.com.
Do you still have questions? You can call us toll-free
at the Consumer Service Department,
1-800-MRCOFFEE (1-800-672-6333)
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