TROUBLESHOOTING YOUR COFFEEMAKER 
Your Mr. Coffee® coffeemaker has been carefully designed to give you many years 
of trouble-free service. In the unlikely event that your new coffeemaker does not 
operate satisfactorily, please review the following potential problems and try the steps 
recommended before you call an Authorized Sunbeam Service Center.
PROBLEM POSSIBLE CAUSE SOLUTION
THE BR EW NOW 
INDICATOR LIGHT 
DOES NOT TURN O N
The appliance is unplugged.
PLUG UNIT IN.
There is a power outage or the 
fuse for that outlet is blown.
WAIT FOR POWER TO BE RESTORED OR 
RESET FUSE, PLUG APP LIANCE ON A 
DIFFE RENT OUTLET OR DO NOT RUN 
MANY APPLIANCES AT THE SAME TIME. 
THE COFFEEMAKER 
IS NOT BREWI NG
The appliance is unplugged.
PLUG UNIT IN.
There is a power outage or the 
fuse for that outlet is blown.
WAIT FOR POWER TO BE RESTORED OR 
RESET FUSE, PLUG APP LIANCE ON A 
DIFFE RENT OUTLET OR DO NOT RUN 
MANY APPLIANCES AT THE SAME TIME.
The water reservoir is empty.
ADD WATER TO THE WATER RESERVOIR.
The carafe is not securely 
placed on the warming plate.
PLACE CARAFE CORR ECTLY ON 
WARMING PLATE.
THE COFF EEMAKER 
ONLY BREWS WATER
There are no coffee grounds in 
the filter basket.
ADD THE DESI RED AMOUNT OF COFF EE 
TO THE FILTER.
The Front Loading Brew 
Basket door was not securely 
closed.
MAKE SURE TH E FRONT LOADING BREW 
BASKET DOOR IS SECURELY CLOSED.
THE COFF EEMAKER 
BREWS SLOWLY
The coffeemaker needs 
cleaning.
CLEAN COFFEE MAKER AS DESCRIBE D 
IN “CLEANIN G AND MAINTAININ G” 
SECTION.
The carafe was not securely 
placed on the warming plate.
PLACE THE CARAFE COR RECTLY ON 
WARMING PLATE.
The Strong/1-4 cup button 
was activated.
THIS FEATURE SLOWS DOWN THE 
BREWIN G CYCLE. REFER TO THE 
STRONG/1-4 CU P SECTION.
Presoak feature is activated.
IF THE PR ESOAK FEATURE IS NOT 
DESIRE D, DEACTIVATE IT BY PRESSI NG 
AND HOLDIN G THE SELECT/OFF 
BUTTON FOR 5 SECON DS.
THE COFFEE IS NOT 
HOT
There’s a power outage.
WAIT FOR POWER TO BE RESTORED OR 
TRY ANOTHER OUTLET.
The coffeemaker shut off after 
2 hours.
THE 2 HOUR AUTO SHUT O F FEATURE 
WAS ACTIVATED. FOR BEST RESULTS 
BREW A FR ESH POT OF COFFE E.
PROBLEM POSSIBLE CAUSE SOLUTION
THE FILTER BASKET 
OVER FLOWS
The filter basket is not 
properly inserted.
INSERT F ILTER BASKET CORRECTLY.
The carafe is not securely 
placed on the warming plate.
PLACE CARAFE CORR ECTLY ON WARMIN G 
PLATE.
Too many coffee grounds 
were placed in the filter.
REMOVE FI LTER, DISCARD GROUN DS. IF 
PAPER FILTER, REPLACE. IF RE USABLE 
FILTER, RINSE. START BREWING PR OCESS 
AGAIN.
The carafe was removed from 
the warming plate for more 
than 20 seconds.
TURN OFF AN D UNPLUG THE UNIT. ALLOW 
TO COOL. WIPE UP TH E SPILL. DO NOT 
SET HOT CARAFE BACK ON THE WET 
WARMING PLATE OR IT MIG HT CRACK.
The front loading brew basket 
door was not securely closed.
MAKE SURE TH E FRONT LOADING BREW 
BASKET DOOR IS SECURELY CLOSED.
Paper filter has collapsed.
MAKE SURE TH E SIDES OF THE PAPER 
FILTER ARE ALIGNED WITH TH E WALL OF 
THE BREW BASK ET.
THE COFF EE TASTES 
BAD
Coffee grounds other 
than for an automatic drip 
coffeemaker were used.
USE COFFEE GROUNDS RECOMMENDED 
FOR AUTOMATIC DRIP COFFEE MAKERS.
The ground coffee-to-water 
ratio was unbalanced.
USE CORRECT GROUND COFFEE-TOWATER RATIO.
The coffeemaker needs 
cleaning.
CLEAN COFFEE MAKER AS DESCRIBE D 
IN “CLEANIN G AND MAINTAININ G YOUR 
COFFEEMAKER” SECTION.
Expired or stale coffee was 
used.
USE FRESHLY GROUND COFFEE.
THE GRO UNDS ARE 
IN THE COFFEE
The paper or reusable filter 
is not properly inserted in the 
removable filter basket.
PLACE FILTER PROPER LY WITHIN THE 
FILTER BASKET.
Paper filter has collapsed.
REMOVE FI LTER AND REPLACE.
LONG BREW CYCLE The presoak features adds 
30-45 seconds to the brew 
time.
IF THE PR ESOAK FEATURE IS NOT 
DESIRE D, SHUT IT OFF BY PRESSING AN D 
HOLDING TH E SELECT/OFF BUTTON FOR 
5 SECONDS.
AUDIB LE SIGNAL 
SOUND IS LOUD
The coffeemake beeps to 
indicate the end of the brew 
and clean cycles.
TO SHUT OFF THE AUD IBLE SOUND. 
PRESS AND H OLD THE DELAY BREW 
BUTTON FOR 5 SECON DS.
or you can visit us at www.mrcoffee.com.
Do you still have questions? You can call us toll-free 
at the Consumer Service Department, 
1-800-MRCOFFEE (1-800-672-6333) 
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