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* Please check the frequently asked questions below before calling for a
customer service.
2. Troubleshooting
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Power is not
switched on.
1. Check the poles of batteries.
2. Check if the HOLD Slider on the main unit or remote
control is locked.
3. Check if the door is open.
4. Check if the batteries are charged.
5. Check if the adapter is connected to 220V.
'NO DISC' message on the
LCD window.
1. Check if the CD is inserted with its printed side facing upward.
2. If the CD is scratched or soiled, it can be disabled to
use. Wipe the CD with clean soft cloth, or replace it
with new one.
3. Carefully wipe the lens with soft cloth.
4. Condensation (moisture gathered on the lens when
the product is moved to a hot area from a cold area)
may cause. Place the product in a warm area for
several hours to naturally dry off the moisture.
5. Use a packet light disc after formatting.
6. Check if the CD contains compatible file formats.
Cannot hear
any sound.
Bad noise is
heard.
1. Check if the volume is 0 (zero).
2. Check if the earphone/remote terminal is connected
correctly.
3. When you play the MP3, WMA or ASF file, damaged
data may cause noise or interruption. Check again
using other files.
4. Constant impact or vibration may cause sound interruption.
5. Scratched or soiled CD may cause sound interruption. Wipe the CD with clean soft cloth or replace
with new one.
AC adapter is
not working.
1. Check if input voltage is 220V.
2. Check if the DC terminal is connected to the correct
input socket.
Remote control
is not working
1. Check if the HOLD Slider on the remote control is
locked. Release the switch.
2. Check if the remote terminal is connected correctly.
Battery life in
the manual is
different from
actual life.
1. It can be reduced if it is not fully charged or discharged.
Other files in
CD are not recognized.
1. MPIO CL100 cannot recognize ordinary audio CDs
or those other than MP3, WMA or ASF extended
files.
2. When the music and non-music files are mixed in a
CD, the non-music files are not shown and skipped
during playback.
Noise is heard
or tuning is disabled during
FM reception.
1. Change the directions of player and remote control.
2. If noise is diminished when electric devices near the
player is switched on, move the player away from
the electric devices.
3. Reception may be bad without the remote control as
the remote control acts as a radio aerial.
Cannot charge
the batteries.
1. Check the plug in adapter.
2. Check if rechargeable batteries are in place.
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