MPC Profile 6.5 Technical Reference Manual

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Contents

Chapter 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Checking out your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Side port panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Preparing power connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting to a broadband modem or network . . . . . . . . . . . . . . . . . . . . . . 9

Connecting a dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing a printer, scanner, or other device . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 2: Upgrading Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Removing the back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Replacing the back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Replacing the processor fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Replacing the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Replacing an optical disc drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Adding or replacing an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing a half-height expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing a full-height expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Replacing the BIOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 3: Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Cleaning the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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Contents

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Cleaning optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Temperature Concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Moisture and Humidity Concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Other Environmental Concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Recovering pre-installed software and drivers . . . . . . . . . . . . . . . . . . . . . . 47

OS Recovery CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using Microsoft System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Before calling technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Appendix A: Legal Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

EMA#001131-00

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CHAPTER 1

• Getting help

• System Specifications

• Checking out your computer

• Setting up your computer

Getting Started

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Getting help

About this guide

This guide includes information and maintenance instructions that are specific to your model of computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary.

For more information For more information about your computer, visit MPC’s Support page at

www.mpccorp.com/support

also has links to additional documentation and detailed specifications.

Contact information

The label on the side of your computer case contains information that identifies your computer model and serial number. Technical Support will need this information if you call for assistance.

CHAPTER 1: Getting Started

or the Web address shown on your computer’s label. The Support page

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to activate Windows.

System Specifications

Your Profile 6.5 All-in-One computer features a high-performance system board. The following specifications describe your system board.

Processor

• Intel Core 2 Duo

• Intel Core 2 Quad

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Memory

• DDR2 667/800 memory support

• 2 DIMMS, 4 GB maximum

Chipset

• Intel Q35 - ICH9DO

Audio

• 5.1 High Definition Audio integrated

• Headphone & microphone ports

Built-in I/O

• 8 USB ports (6 back, 2 side)

• 1 parallel, 1 serial, 2 PS/2

• 1 VGA/DVI in

• 1 RJ-45

Graphics

• Intel integrated graphics w/DVMT

• X16 Graphics card support

• Dual Monitor Support (w/add in card)

Expandability

• 2 PCI (one full height, one half height)

• 1 mini-PCI

• 1 PCI Express x 16

• 1 mini-card

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CHAPTER 1: Getting Started

Checking out your computer

Front

DVD/CD drive Power button/

Memory card reader or diskette drive (optional)

power indicator

Component Icon Description

DVD/CD drive Use this drive to listen to audio CDs, install

Memory card reader (optional)

Diskette drive (optional)

Power button and power indicator

games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, or recordable DVD drive.

Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other devices into the memory card reader.

Insert a standard 3.5-inch diskette into the optional diskette drive.

Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is turned on.

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Back

Opening for

cables

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Power connector Kensington lock slot

Component Description

Opening for cables Route the cables that are plugged into the side ports

Power connector Plug the power cord into this connector.

Kensington lock slot Attach a cable lock to this slot to prevent unauthorized

through this opening.

opening, modification, and theft of your computer.

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Right side

CHAPTER 1: Getting Started

Display controls

Volume control

USB ports

Headphone jack

Microphone jack

Side port cover

Back panel release latch (2)

Component Icon Description

Display controls Press these buttons to adjust the screen image.

Volume control Press to adjust the volume level of the built-in speakers.

USB ports Plug a USB (Universal Serial Bus) device (such as a USB

printer, scanner, camera, keyboard, or mouse) into one of these ports. For more information, see “Installing a printer, scanner,

or other device” on page 14.

Microphone jack Plug a microphone into this jack. This jack is color-coded red

Headphone jack Plug powered, analog front speakers, an external amplifier, or

Side port cover Remove this cover to access the ports underneath, such as USB,

Back panel release latches

or pink.

headphones into this jack. This jack is color-coded green.

parallel, serial, IEEE 1394/FireWire™, and audio jacks. For more information, see “Side port panel” on page 7.

For service, pull both of these latches (one on each side of the case) toward the back of the case, then lift the back panel away from the case.

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Side port panel

Digital (DVI) video in port

(optional)

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Important

Your computer’s hardware options and port locations may vary from these illustrations.

Access the side port panel by removing the port cover on the right side of your computer.

USB ports

Expansion card slots

VGA in port

Serial port

USB ports

PS/2 keyboard port

Microphone or center

subwoofer out jack

Parrallel port

RJ-45

PS/2 mouse port

Line-in/rear speaker out jack

Headphone/front speaker out jack

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CHAPTER 1: Getting Started

Component Icon Description

Digital (DVI) video in port If you have a digital video (DVI) expansion card installed, connect

(VGA) in port If you have an analog (VGA) video expansion card installed,

Parallel port Plug a parallel device (such as a printer) into this port. For more

Serial port Plug a serial device (such as an older digital camera or mouse) into

USB ports Plug a USB device (such as a printer, scanner, camera, keyboard,

PS/2 mouse port Plug a PS/2 mouse into this port.

PS/2 keyboard port Plug a PS/2 keyboard into this port.

Microphone jack (pink plug)

Headphone/analog speakers jack (green plug)

-ORFront speakers jack

its DVI out port to this DVI in port.

connect its VGA out port to this VGA in port.

information, see “Installing a printer, scanner, or other device” on

page 14.

this port.

or mouse) into one of these ports. For more information, see

“Installing a printer, scanner, or other device” on page 14.

Plug a microphone into this jack.

If the back of your computer has five audio jacks, this jack is user configurable for one of the following: Headphone: Plug headphones or amplified speakers into this jack (Default). Stereo out: Plug your front left and right speakers into this jack. For information on configuring this jack, see “Configuring the

audio jacks” on page 13.

If the back of your computer has three audio jacks, this jack is the headphone/analog speaker (line out) jack. Plug powered speakers, an external amplifier, or headphones into this jack.

RJ-45 An eight-wire connector used commonly to connect computers into

Expansion card slots Install a PCI card or graphics card into the riser card slots.

Audio input (Line in) jack (blue plug)

-ORSide speaker jack

a local-area network (LAN).

If the back of your computer has five audio jacks, this jack is user configurable for one of the following: Stereo in: Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer (Default). Stereo out: Plug your side left and right speakers into this jack. For information on configuring this jack, see “Configuring the

audio jacks” on page 13.

If the back of your computer has three audio jacks, this jack is the audio input (line in) jack. Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer.

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Setting up your computer

Working safely and comfortably

Please observe and follow safe ergonomic workplace practices when using this equipment.

Preparing power connections

Protecting from power source problems

Warning

High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.

During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer.

An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally.

Connecting to a broadband modem or network

Important

Your computer may be equipped with a built-in Ethernet (network) jack.

You can connect your computer to a cable or DSL modem or to a wired Ethernet network.

To connect to a broadband modem or to an Ethernet network:

1 Insert one end of the network cable into the network jack on the right side of your

computer. For its location, see “Side port panel” on page 7.

2 Insert the other end of the network cable into a cable modem, DSL modem, or network jack.

Connecting a dial-up modem

Warning

To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents.

To connect the modem:

1 Insert one end of the modem cable into the modem jack on the modem at the right side

of your computer. For its location, see “Side port panel” on page 7.

2 Insert the other end of the modem cable into a telephone wall jack. (The modem will not

work with digital or PBX telephone lines.)

3 If you want, connect a telephone to the PHONE jack on the modem on the right side of your

computer.

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Starting your computer

To start your computer:

1 Connect the power, network, mouse, and keyboard cables to your computer according to the

setup poster.

2 Press the power button on the front of your computer. If your computer does not turn on,

check the power cable connections.

Important

Your computer has a built-in, variable-speed fan. In addition, your computer uses a powerful processor which produces heat and has its own cooling fan. Both the system fan and processor fan can run at different speeds at times to ensure correct system cooling. You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed.

3 If you are starting your computer for the first time, follow the on-screen instructions to select

the language and time zone and to create your first user account.

4 Attach and turn on any USB or audio peripheral devices, such as printers or scanners. If you

need to attach a peripheral device to the parallel or serial ports, turn off your computer first. See the documentation that came with each device for its setup instructions.

5 To open your computer’s main menu, click (Start). From that menu, you can run programs

and search for files.

CHAPTER 1: Getting Started

Waking up your computer

When you have not used your computer for several minutes, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator on the power button flashes.

If your computer is in Sleep mode, move the mouse, press a key on the keyboard, or press the power button to “wake” it up.

Turning off your computer

Warning

When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.

Important

If for some reason you cannot use the Shut Down option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it. When you turn off the system in this manner, any unsaved data will be lost.

You can leave your system running for extended hours, but when you do need to power off, you should complete the following steps:

1 Save any work you want to keep, and exit all open applications. 2 Make sure that ALL disk activity has completely stopped. The floppy and hard disk drive

indicator LEDs should be off and the floppy drive motors should stop.

3 Refer to Windows Help (Press [F1]) for specific instructions about the operating system

you are using.

Manual Shutdown

There are only two situations where you should use the manual shutdown procedure:

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• Your system has encountered a software error and has failed to respond to any user input

including [Ctrl+Alt+Del].

• The system was booted into command prompt mode (operating system specific).

Warning

If you have not encountered one of these situations, shut the system off through

the operating system shut down function to avoid data loss.

Important

If you turn off your computer without following the proper power on/off steps, Windows® XP and Windoes Vista will open a disk-checking utility next time you turn on your system. Follow the directions displayed on the monitor to avoid data loss.

To manually shut down your system, press and hold the multi-function power button for more than 5 seconds.

Restarting (rebooting) your computer

If your computer does not respond to keyboard or mouse input, you may need to restart (reboot) your computer.

To restart your computer:

1 Click (Start), click the arrow next to the lock icon, then click Restart. Your computer

turns off, then turns on again. OR Click (Start), click Shut Down, select Restart from the drop-down list, then click OK.

2 If your computer does not turn off, press and hold the power button until the computer turns

off (about five seconds), then press it again to turn the computer back on.

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Adjusting the volume

You can adjust volume using the volume control buttons on the right side of your computer or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer.

To adjust the overall volume using hardware controls:

• Press the + or - buttons on the right side of your computer.

CHAPTER 1: Getting Started

Vol u me up (+ )

Vo l um e do w n ( - )

-ORIf you are using external speakers, turn the knob on the front of the speakers.

-ORUse the mute and volume control buttons on the keyboard. For more information, see “” on

page 11.

To adjust the volume from Windows:

1 Click (Vo l u m e ) on the taskbar. The volume control slider opens.

2 Click and drag the slider up to increase volume and down to decrease volume. 3 To mute the volume, click (Mute). To restore volume, click it again.

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4 To adjust device volume levels, click Mixer. The Vol ume Mi xe r dialog box opens, where

you can click and drag sliders for individual devices.

Tip

Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

5 Click × in the top-right corner of the window to close it.

Help

For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press E

NTER.

Configuring the audio jacks

If the side of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack. To use the audio jacks for something other than the default audio device, you need to configure the audio jacks.

To configure the audio jacks:

Shortcut

Start Á Control Panel Á Hardware and Sound Á Sound Á click the device Á Configure

1 Connect your audio device(s) to the computer audio jack(s). 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click Hardware and Sound, Sound, the Playback tab, then click Configure.

-ORIf your computer has the Realtek Sound Effect Manager installed, double-click the Sound

Effect Manager icon on the taskbar. The Realtek dialog box opens.

4 Follow the on-screen instructions to configure the audio jacks for your speaker setup.

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CHAPTER 1: Getting Started

Installing a printer, scanner, or other device

Important

Before you install a printer, scanner, or other peripheral device, see the

device documentation and installation instructions.

Your computer has one or more of the following ports: Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see “Checking out your

computer” on page 4.

USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an USB device for the first time, your computer will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.

Help

For more information about installing peripheral devices, click Start, then click Help and Support. Type installing devices in the Search Help box, then press E

Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions.

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CHAPTER 2

Upgrading Your Computer

• Opening the case

• Replacing the processor fan

• Installing memory

• Replacing the power supply

• Replacing the memory card reader

• Replacing an optical disc drive

• Replacing the diskette drive

• Replacing the hard drive

• Adding or replacing an expansion card

• Replacing the BIOS battery

• Replacing the system board

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Opening the case

Your computer case provides easy access to internal components.

Removing the back panel

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case.

To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

To remove the back panel:

1 Before opening the computer case, protect yourself from electric shock by following these

guidelines:

• Turn off your computer.

• Disconnect the power cord and modem, network, and all peripheral device cables.

2 The components inside your computer are extremely sensitive to static electricity, also known

as electrostatic discharge (ESD). Before opening the computer case, follow these guidelines to prevent electrostatic discharge:

• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare

metal part of your computer.

• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

• Touch a bare metal surface on the side of the computer.

3 Before working with new or replacement computer components, follow these guidelines:

• Remove components from their antistatic bags only when you are ready to use them.

Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

• Always hold expansion cards by their edges or their metal mounting brackets. Avoid

touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

4 Place your computer face-down on a clean, soft, dry surface. (Although the photographs show

the computer upright, you should place your computer face-down during servicing to avoid tipping it over.)

CHAPTER 2: Upgrading Your Computer

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5 Pull both back panel release latches (one on each side of the case) toward the back of the

case, then lift the back panel away from the case.

Replacing the back panel

To replace the back panel:

1 Slide the tabs on the top of the panel into the slots in the top of the case.

2 Swing the lower part of the panel down and against the computer until it clicks into place.

Slots

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CHAPTER 2: Upgrading Your Computer

Replacing the processor fan

You need to remove the processor fan to replace it or to access system components that are behind the fan.

To replace the processor fan:

1 Remove the back panel by following the instructions in “Opening the case” on page 16. 2 Slide the processor fan’s release lever to the left.

3 Swing the top part of the fan away from the computer.

4 Rotate the fan down until it stops. 5 Unplug the fan’s power cable from the system board.

6 Slide the fan out of the computer.

7 Plug the new fan’s power cable into the system board.

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8 Slide the new fan into the computer. Make sure that you line up the posts on the bottom

with the guide slots inside the case.

9 Rotate the fan up until it lays flat against the computer and clicks into place.

10 Replace the back panel by following the instructions in “Replacing the back panel” on

page 17.

Installing memory

When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory.

Important

For optimal performance, MPC recommends installing memory in dual channel mode.

To install or replace DIMM memory:

1 Remove the back panel by following the instructions in “Opening the case” on page 16. 2 Remove the processor fan by following the instructions in “Replacing the processor fan” on

page 18.

3 Find the memory module banks on your system board. 4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs

away from the sides of the memory module and remove it.

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- OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs

away from the sides of the memory module bank.

5 Align the notches on the new DIMM with the notches on the memory module bank and press

the module firmly into the bank until the module clicks into place. The tabs on the sides of the memory module should secure the memory module automatically.

6 Replace the processor fan by following the instructions in “Replacing the processor fan” on

page 18.

7 Replace the back panel by following the instructions in “Replacing the back panel” on

page 17.

8 Return your computer to its upright position. 9 Reconnect the cables and the power cord.

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CHAPTER 2: Upgrading Your Computer

10 Turn on your computer. Windows starts and the Windows desktop appears. 11 Click (Start), right-click Computer, then click Properties. The amount of memory in your

computer is displayed.

Replacing the power supply

To replace the power supply:

1 Remove the back panel by following the instructions in “Opening the case” on page 16. 2 Remove the processor fan by following the instructions in “Replacing the processor fan” on

page 18.

3 Unplug the power supply from the system board.

4 Pull the power supply release lever out (toward you) until the power supply slides freely,

then slide the power supply out of the computer.

5 Slide the new power supply into the power supply bay until it clicks into place. 6 Plug the new power supply into the system board. 7 Replace the processor fan by following the instructions in “Replacing the processor fan” on

page 18.

8 Replace the back panel by following the instructions in “Replacing the back panel” on

page 17.

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Replacing the memory card reader

To replace the memory card reader:

1 Remove the back panel by following the instructions in “Opening the case” on page 16. 2 Remove the power supply by following the instructions in “Replacing the power supply” on

page 20. You do not need to unplug the power supply from the system board.

3 Pull the card reader release latch out (toward you). 4 Slide the card reader out (toward you) until it stops, then unplug the cable from the drive. 5 Return your computer to its upright position, then slide the card reader out the front of the

computer.

6 Slide the new card reader into the computer from the front until the front of the reader is

flush with the front of the computer, then slide the card reader release lever forward (away from you) to lock the card reader into place.

7 Lay the computer face-down, then reconnect the cable to the card reader. 8 Replace the power supply by following the instructions in “Replacing the power supply” on

page 20.

9 Replace the back panel by following the instructions in “Replacing the back panel” on

page 17.

Replacing an optical disc drive

To add or replace an optical drive:

1 Remove the back panel by following the instructions in “Opening the case” on page 16. 2 Pull the optical drive release latch out (toward you).

3 Unplug the cables from the optical drive.

4 Return your computer to its upright position, then slide the optical drive out the front of the

computer.

5 Slide the new drive into the computer from the front until the front of the drive is flush with

the front of the computer, then slide the drive release lever forward (away from you) to lock the drive into place.

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CHAPTER 2: Upgrading Your Computer

6 Lay the computer face-down, then reconnect the cables to the drive. 7 Replace the back panel by following the instructions in “Replacing the back panel” on

page 17.

Replacing the diskette drive

To replace the diskette (floppy) drive:

1 Remove the back panel by following the instructions in “Opening the case” on page 16. 2 Remove the power supply by following the instructions in “Replacing the power supply” on

page 20. You do not need to unplug the power supply from the system board.

3 Pull the diskette drive release latch out (toward you).

4 Slide the diskette drive out (toward you) until it stops, then unplug the cables from the drive.

5 Return your computer to its upright position, then slide the diskette drive out the front of

the computer.

6 Slide the new drive into the computer from the front until the front of the drive is flush with

the front of the computer, then slide the drive release lever forward (away from you) to lock the drive into place.

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7 Lay the computer face-down, then reconnect the cables to the drive. 8 Replace the power supply by following the instructions in “Replacing the power supply” on

page 20.

9 Replace the back panel by following the instructions in “Replacing the back panel” on

page 17.

Replacing the hard drive

To replace the hard drive:

1 Remove the back panel by following the instructions in “Opening the case” on page 16. 2 Unplug the cables from the hard drive.

3 Push the hard drive release lever to the left, then pull the lever out (toward you) as far as

the lever will go. The lever pulls the hard drive out.

4 Grasp the hard drive itself, then pull it the rest of the way out of your computer.

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CHAPTER 2: Upgrading Your Computer

5 Make sure the hard drive release lever is still fully extended, then slide the new hard drive

all the way into the hard drive bay by pushing on the hard drive itself (not the lever). Make sure that you slide the drive in until it is flush with the edge of the hard drive bay.

6 Reconnect the cables to the drive. 7 Replace the back panel by following the instructions in “Replacing the back panel” on

page 17.

8 Reconnect all external cables and the power cord. 9 Turn on your computer.

10 If you are using the new hard drive as your primary drive, install Windows using the operating

system DVD that came with your computer. For more information on restoring your system, see “Recovering your system” on page 47.

Adding or replacing an expansion card

You can install a half-height PCI card, a full-height PCI card, or a video card in your computer.

Installing a half-height expansion card

To install a half-heght expansion card:

1 Remove the back panel by following the instructions in “Opening the case” on page 16. 2 Remove the PCI riser card assembly by pulling on its green handle.

Caution

Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

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3 Slide a half-height PCI card into the half-height PCI slot. You can slightly seesaw the card

end-to-end to help insert the card, but do not bend the card sideways.

Half-height PCI slot

4 Replace the PCI riser card by sliding it back into place. 5 Replace the back panel by following the instructions in “Replacing the back panel” on

page 17.

Installing a full-height expansion card

To install a full-height expansion card:

1 Remove the back panel by following the instructions in “Opening the case” on page 16. 2 Remove the PCI riser card by pulling on its green handle.

Caution

Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

3 Press the two tabs on the card retention lever together, then lift the card retention lever out

of the way.

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CHAPTER 2: Upgrading Your Computer

4 Remove the metal EMI shield next to the slot you are adding a card to. The PCI card slot

is the slot furthest from the riser card handle, and the graphics card slot is the slot closest to the handle.

5 Slide a PCI card into the PCI slot, or slide a graphics card into the graphics card slot. You

can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways.

6 Press the card retention lever down until it clicks into place. 7 Replace the PCI riser card by sliding it back into place. 8 Replace the back panel by following the instructions in “Replacing the back panel” on

page 17.

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Replacing the BIOS battery

Warning

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to local hazardous waste regulations.

If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer.

To replace the battery:

1 Restart your computer. 2 During the restart, press and hold the F2 key. The main menu of the BIOS Setup utility opens. 3 Because changing the BIOS battery will reset the BIOS to factory default settings, write down

the values you may have changed from the factory settings, then exit from the utility.

4 Remove the back panel by following the instructions in “Opening the case” on page 16. 5 Remove the processor fan by following the instructions in “Replacing the processor fan” on

page 18.

6 Locate the old battery on the system board and note its orientation. You will need to install

the new battery the same way.

7 Push the battery release tab. The battery pops out of the socket. 8 Make sure that the positive (+) side of the new battery is facing up, then press the battery

into the socket until it snaps into place.

9 Replace the processor fan by following the instructions in “Replacing the processor fan” on

page 18.

10 Replace the back panel by following the instructions in “Replacing the back panel” on

page 17.

11 Reconnect all external cables and the power cord. 12 Turn on your computer, and press F2 during startup to open the BIOS Setup utility. 13 In the BIOS Setup utility, restore any settings that you wrote down in Step 3.

Battery

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CHAPTER 2: Upgrading Your Computer

14 Save all your settings and exit the BIOS Setup utility.

Replacing the system board

To replace the system board:

1 Remove the back panel by following the instructions in “Opening the case” on page 16. 2 Remove the riser card assembly by following the instructions in “Adding or replacing an

expansion card” on page 24.

3 Remove the processor fan by following the instructions in “Replacing the processor fan” on

page 18.

4 Loosen the four screws that secure the heat sink to the processor, then remove the heat sink.

The screws are captive screws, so they will not fall out of the heat sink.

Heat sink screws

5 Disconnect the power and data cables from the system board, noting their locations and

orientation. (You will reconnect the cables after you install the new board.) You can also mark the cables with tape labels to simplify reconnecting cables later.

6 Remove the seven screws that secure the system board to the case.

Screws

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7 Slide the system board to the right until it slides free from the case, then remove it completely

from the case.

8 Slide the new system board into place, then replace the seven screws you removed previously. 9 Replace the heat sink and tighten the four captive screws.

10 Replace the processor fan by following the instructions in “Replacing the processor fan” on

page 18.

11 Replace the riser card assembly by following the instructions in “Adding or replacing an

expansion card” on page 24.

12 Replace the back panel by following the instructions in “Replacing the back panel” on

page 17.

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CHAPTER 2: Upgrading Your Computer

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CHAPTER 3

Maintaining Your Computer

• Caring for your computer

• Cleaning your computer

• Operating Environment

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CHAPTER 3: Maintaining Your Computer

Caring for your computer

To extend the life of your computer:

• Be careful not to bump or drop your computer and do not put any objects on top of it. The

case, although strong, is not made to support extra weight.

• When transporting your computer, we recommend that you put it in the original packaging

materials.

• Keep your computer away from magnetic fields. Magnetic fields can erase data on hard

drives.

• Avoid subjecting your computer to extreme temperature changes. The case can become brittle

and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at temperatures that are comfortable for you.

• Keep all liquids away from your computer. When spilled onto computer components, almost

any liquid can result in expensive repairs that are not covered under a standard warranty.

• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and

can lead to permanent damage to the computer.

• Do not block the ventilation fan slots. If these slots are blocked, your computer may overheat,

resulting in unexpected shutdown or permanent damage to the computer.

• When storing your computer for an extended period of time, unplug AC power.

Cleaning your computer

Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit:

• A soft, lint-free cloth

• An aerosol can of air that has a narrow, straw-like extension

• Cotton swabs

• An optical disc drive cleaning kit

Cleaning the exterior

Warning

When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets.

• Always turn off your computer and other peripheral devices before cleaning any components.

• Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not

use household abrasive or solvent cleaners because they can damage the finish on components.

• Your computer is cooled by air circulated through the vents on the case, so keep the vents

free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents.

Cleaning the keyboard

You should occasionally clean the keyboard to remove dust and lint trapped under the keys.

To clean the keyboard:

1 Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped

under the keys.

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2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down.

Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

Cleaning the monitor

Caution

A flat-panel display is made of specially coated glass and can be scratched or

damaged by abrasive or ammonia-based glass cleaners.

To clean the screen:

• To clean the screen, use a soft cloth and water to clean the screen. Dampen the cloth (never

apply liquid directly to the screen), then wipe the screen with the cloth.

Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

To clean the mouse:

• Wipe the bottom of the mouse with a damp, lint-free cloth.

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Cleaning optical discs

Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling.

To clean an optical disc:

• Wipe from the center to the edge, not around in a circle, using a product made especially

for the purpose.

Backing up files

Even with today’s technology, data loss can occur at any time. We highly recommend that you back up data files often. A large number of backup systems are available from retail and mail-order outlets, including removable disk drive backup systems, tape backup systems, and optical backup systems. Complete and frequent backups can save years of data from total and irretrievable destruction.

and Support. Type backup in the Search Help box, then press E

Help

For more information about backing up files, click Start, then click Help

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CHAPTER 3: Maintaining Your Computer

Operating Environment

Temperature Concerns

The system specifications ensure the computer will operate in ambient (room) temperatures up to 95°F (35°C). It is important to keep your computer out of direct sunlight and other heat sources (such as lamps and heating vents). Make sure the fan vents on your chassis are not blocked when you use your computer.

If room temperature consistently exceeds 95°F (35°C), move the computer to a cooler location to keep it under the maximum temperature.

Moisture and Humidity Concerns

While your computer will generally run better in cooler environments, there are computer components that are adversely affected by cold temperatures.

Item Operational (Powered On) Non-Operational (Powered Off)

Temperature 5 °C to 33 °C -20 °C to 60 °C

Humidity 20% to 85% 20% to 95%

Caution

If your computer arrives in cold weather, do not apply power to it or the monitor until they come to room temperature.

Exposing the computer to cold temperatures can produce condensation that can damage individual components or destroy your system.

Warning

.Never expose the computer to moisture. Moisture exposure can lead to an electrical shock or a fire hazard. Operating the computer in areas with high humidity can damage system components.

Temperature and Humidity Operational Levels

Other Environmental Concerns

High levels of dust, dirt, or smoke can also damage your computer. Place the computer in an area with good ventilation. Periodically check the computer's case, side and bottom, to ensure that dust or dirt is not accumulating on the vents.

Vibration Test

Frequency (Hz) PSD Level (G2/Hz)

5.0 0.0001 300 0.0010

• Test times: 30 minutes per axis

• Axis: X, Y and Z

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CHAPTER 3: Maintaining Your Computer

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CHAPTER 4

• Safety guidelines

• First steps

• Troubleshooting

• Recovering your system

• Telephone support

Troubleshooting

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Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

Warning

Never remove your computer case cover while your computer is turned on and while the modem cable, network cable, and power cord are connected.

Warning

Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Opening the

case” on page 16.

Warning

To avoid bodily injury, do not attempt to troubleshoot your computer problem if:

- Power cords or plugs are damaged

- Liquid has been spilled into your computer

- Your computer was dropped

- The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

First steps

CHAPTER 4: Troubleshooting

If you have problems with your computer, try these things first:

• Make sure that the power cord is connected to your computer and an AC outlet and that the

AC outlet is supplying power.

• If you use a power strip or surge protector, make sure that it is turned on.

• If a peripheral device (such as a keyboard or mouse) does not work, make sure that all

connections are secure.

• Make sure that your hard drive is not full.

• If an error message appears on the screen, write down the exact message. The message may

help MPC Technical Support in diagnosing and fixing the problem.

• If you added or removed peripheral devices, review the installation procedures you performed

and make sure that you followed each instruction.

• If an error occurs in a program, see the program’s printed documentation or the online help.

Help

For more information about troubleshooting, click Start, then click Help and Support. Type troubleshooting in the Search Help box, then press E

Troubleshooting

Internet

See also “Modem (dial-up)” on page 39.

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You cannot connect to the Internet

• If you are using a dial-up modem, make sure that the modem cable is plugged into the modem

jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.

- OR If you are using a cable or DSL modem, make sure that the modem cable is plugged into

the Ethernet network jack and not the modem jack. See your setup poster to make sure that the connections have been made correctly.

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• Make sure that your account with your Internet service provider (ISP) is set up correctly.

Contact your ISP technical support for help.

• Make sure that you do not have a problem with your modem. For more information, see

“Modem (dial-up)” on page 39.

Help

For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type troubleshooting connections in the Search Help box, then press E

NTER.

You see an “Unable to locate host” message and are unable to browse the Internet

• This problem can occur when you have typed a URL (Web address) incorrectly, you have

lost your Internet connection, or your ISP is having technical difficulties.

• Double-check the URL or try a different URL. If the error message still appears, disconnect

from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

Connecting to a Web site takes too long Many factors can affect Internet performance:

• The condition of the telephone lines in your residence or at your local telephone service.

• The condition of the Internet computers to which you connect and the number of users

accessing those computers.

• The complexity of graphics and multimedia on Web pages.

• Having multiple Web browsers open, performing multiple downloads, and having multiple

programs open on your computer.

People are sending you e-mail messages, but you have not received any mail

• Click the receive button in your e-mail program.

• Make sure that your account with your Internet service provider (ISP) is set up correctly.

Contact your ISP for technical support.

Modem (cable or DSL)

For troubleshooting information:

• See the documentation that came with your cable or DSL modem.

• Contact your Internet service provider (ISP).

Modem (dial-up)

Your modem does not dial or does not connect

• Make sure that the modem cable is plugged into the modem jack and not the Ethernet network

jack. See your setup poster to make sure that the connections have been made correctly.

• Make sure that your computer is connected to the telephone line and the telephone line has

a dial tone.

• Make sure that the modem cable is less than 6 feet (1.8 meters) long.

• Remove any line splitters or surge protectors from your telephone line, then check for a dial

tone by plugging a working telephone into the telephone wall jack.

• If you have additional telephone services such as call waiting, call messaging, or voice mail,

make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly.

To check the dialing properties:

1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound, then click Phone and Modem Options. The Phone and

Modem Options dialog box opens.

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CHAPTER 4: Troubleshooting

3 If this is the first time you have accessed this category, the Location Information dialog

box opens. Enter the information for your area, then click OK.

4 Click the Dialing Rules tab, click the location from which you are dialing, then click Edit. 5 Make sure that all settings are correct.

Help

For more information about dialing properties, click Start, then click Help and

Support. Type dialing in the Search Help box, then press E

NTER.

• Disconnect any answering machine, fax machine, or printer that is on the same line as the

modem. Do not connect these devices to the same telephone line as the modem.

• Make sure that you are not using a digital, rollover, or PBX line. These lines do not work

with your modem.

• Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common

problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line checked for noise or low line levels.

• Try another telephone line (either a different telephone number in your house or a telephone

line at a different location). If you can connect on this line, call your telephone service.

• Try connecting with the modem at a lower connection speed. If reducing the connect speed

lets you connect, call your telephone service. The telephone line may be too noisy.

You cannot connect to the Internet

• The ISP may be having technical difficulties. Contact your ISP for technical support.

• See if the modem works with a different communications program. The problem may be with

just one program.

• Review the troubleshooting information under “Internet” on page 38.

Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other

factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to

33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem

• Current fax technology only supports a maximum send and receive rate of 14,400 bps.

The modem is not recognized by your computer

• Make sure that the line connected to the modem is working and plugged into the appropriate

port on your computer. See your setup poster to make sure that the connections have been made correctly.

• If the modem shares the telephone line with another device, make sure that the telephone

line is not in use (for example, someone is on the telephone, or another modem is in use).

• Use the modem cable that came with your computer. Some telephone cables do not meet

cable standards and may cause problems with the connection.

• Shut down and restart your computer.

• Run Windows modem diagnostics.

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To run modem diagnostics:

1 Close all open programs. 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click Hardware and Sound, then click Phone and Modem Options. The Phone and

Modem Options dialog box opens.

4 Click the Modems tab, click your modem, then click Properties. The Modem Properties

dialog box opens.

5 Click the Diagnostic tab, then click Query Modem. If information about the modem

appears, the modem passed diagnostics. If no modem information is available, if a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

Help

For more information about modem troubleshooting, click Start, then click Help and Support. Type modem troubleshooting in the Search Help box, then press E

The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a

digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

NTER.

Networking

To turn down the modem volume:

1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound, then click Phone and Modem Options. The Phone and

Modem Options dialog box opens.

3 Click the Modems tab, click the modem you want to adjust, then click Properties. 4 Click the Modem tab, then adjust the Speaker volume control. 5 Click OK twice to close the Phone and Modem Options dialog box.

You cannot connect to your company network

• Every network is unique. Contact your company computer department or network

administrator for help.

Help

For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press E

You cannot see the other computers on your network

NTER.

• Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make

sure that the other end is plugged into a router.

• Make sure that all computers are plugged into a powered electrical outlet and turned on.

• Make sure that the router is plugged into a powered electrical outlet and turned on. Most

routers have lights that indicate they are working. For more information, see the documentation that came with your router.

• Make sure that all computers on your network have the same workgroup name.

• Make sure that all computers are using the same Subnet Mask.

• If you assigned IP addresses to the computers, make sure that all computers have different

IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network.

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The computer does not recognize an add-in Ethernet card

• Shut down and restart your computer.

• Make sure that you have installed the required software. For more information, see the

documentation that came with your Ethernet card.

• Reseat the card. For more information about opening your computer case, see “Opening the

case” on page 16. For more information about your Ethernet card, see the documentation that

came with your Ethernet card.

Your Ethernet network is running slower than you expect

• If your Ethernet network is running slower than you expect, check the speed of each Ethernet

component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed.

Memory card reader

Drive letters for the memory card slots do not appear in the My Computer window

• Reboot your computer.

CD or DVD drives

CHAPTER 4: Troubleshooting

The computer does not recognize a disc or the CD or DVD drive

• Make sure that the disc label is facing up, then try again.

• Try a different disc. Occasionally discs are flawed or become scratched and cannot be read

by the CD or DVD drive.

• If you are trying to play a DVD, make sure that you have a DVD drive.

• Your computer may be experiencing some temporary memory problems. Shut down and

restart your computer.

• Some music CDs have copy protection software. You may not be able to play these CDs on

your computer.

• Clean the disc. For more information, see “Cleaning optical discs” on page 33.

• Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while

your computer restarts. Make sure that the IDE controllers are enabled.

• Make sure that the drive is configured correctly by following the instructions in the drive

documentation.

• Reinstall the device driver.

An audio CD does not produce sound

• Make sure that the disc label is facing up, then try again.

• Some music CDs have copy protection software. You may not be able to play these CDs on

your computer.

• Make sure that the volume controls are turned up. For more information, see “Adjusting the

volume” on page 12.

• Make sure that the mute controls are turned off. For more information, see “Adjusting the

volume” on page 12.

• Make sure that the speaker cables are connected correctly and securely.

• Shut down and restart your computer.

• Clean the disc. For more information, see “Cleaning optical discs” on page 33.

• Reinstall the audio device drivers.

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Hard drive

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A DVD movie will not play

• Make sure that you have a DVD drive.

• Make sure that the disc label is facing up, then try again.

• Try a different disc. Occasionally discs are flawed or become scratched and cannot be read

by the DVD drive.

• Shut down and restart your computer.

• Clean the disc. For more information, see “Cleaning optical discs” on page 33.

• Reinstall the device driver.

• Make sure that the DVD program has been installed on your computer.

• DVDs and DVD drives contain regional codes that help control DVD title exports and help

reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.

Diskette drive

You see an “Insufficient disk space” error message

• Delete unnecessary files from the hard drive using Disk Cleanup. For more troubleshooting

on file management, see “File management” on page 44.

• Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle

Bin.

Caution

All deleted files will be lost when you empty the Recycle Bin.

• Save your files to another drive. If the hard drive is full, copy any files not regularly used

to backup media, then delete them from the hard drive.

You see a “Data error” message

• This may be the result of a defective area on the hard drive. To fix hard drive problems, run

the Error checking program.

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

• If your computer has been subjected to static electricity or physical shock, you may need to

reinstall the operating system.

The diskette drive is not recognized

• Shut down and restart your computer.

You cannot save a file to diskette or you see the message “disk is full or write-protected”

• Make sure that the write-protection tab on the upper-right corner of the diskette is down

(unprotected).

• Delete unnecessary files on the diskette and try again.

• Make sure that the diskette you are using is IBM-compatible.

• Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette

drive.

• Run Error-checking on the diskette. If errors are detected and corrected, try using the diskette

again.

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You see an “Access Denied” or “Write protect” error message

• Move the write-protection tab in the upper-right corner of the diskette down (unprotected).

• The diskette may be full. Delete unnecessary files on the diskette and try again.

• Make sure that the diskette you are using is IBM-compatible.

• Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette

You see a “Disk is full” error message

• Delete unnecessary files on the diskette.

• Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette

• Run Error Checking on the diskette.

You see a “Non-system disk” or “Disk error” error message

• Eject the diskette from the diskette drive, then press ENTER.

• Make sure that the diskette you are using is IBM-compatible.

The diskette drive LED is lit continuously

• Remove the diskette from the drive. If the light stays on, try restarting your computer.

File management

CHAPTER 4: Troubleshooting

drive.

Keyboard

Help

For more information about restoring deleted files, click Start, then click Help and

Support. Type System Restore in the Search Help box, then press E

A file was accidentally deleted If a file was deleted while holding down the S

To restore deleted files:

HIFT key, the file cannot be restored.

NTER.

1 Double-click the Recycle Bin icon. 2 Right-click the file you want to restore, then click Restore. The file is restored to the

place where it was originally deleted from. If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored.

The keyboard does not work

• Make sure that the keyboard cable is plugged in correctly. For more information, see the poster

that came with your computer.

• Remove all extension cables and switch boxes.

• Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to

remove dust and lint trapped under the keys.

• Try a keyboard that you know works to make sure that the keyboard port works.

• Reinstall the keyboard device driver.

A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message

• Make sure that nothing is resting on the keyboard.

• Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then

restart your computer.

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Mouse

Monitor

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Liquid spilled in the keyboard

• If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean

the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

The mouse does not work

• Make sure that the mouse cable is plugged in correctly.

• Shut down and restart your computer.

• Remove all extension cables and switch boxes.

• Try a mouse you know is working to make sure that the mouse port works.

The mouse works erratically

• If the mouse pointer begins moving erratically across the computer display or becomes

difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical

sensor is clean and free of debris.

The screen resolution is not correct

• Change the screen resolution from the Display Settings dialog box.

The computer is running but there is no picture

• Adjust the brightness and contrast controls to the center position.

The color is not uniform

• Make sure that the monitor warms up for at least 30 minutes before making a final judgment

about color uniformity.

• Make sure that:

• Non-shielded speakers are not placed too close to the monitor.

• The monitor is not positioned too close to another monitor, electric fan, fluorescent light,

metal shelf, or laser printer.

The text on the display is dim or difficult to read

• Adjust the brightness and contrast controls.

• Change the display settings.

• Move the computer away from sources of electrical interference, such as televisions,

unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

Help

For more information about changing the screen resolution, click Start, then click Help and Support. Type screen resolution in the Search Help box, then press E

NTER.

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Sound

Power

CHAPTER 4: Troubleshooting

You are not getting sound from the speakers

• Make sure that the volume controls are turned up. For more information, see “Adjusting the

volume” on page 12.

• Make sure that mute controls are turned off. For more information, see “Adjusting the

volume” on page 12.

• If you are using external speakers, see the speaker setup poster to check your speaker

connections.

• If your computer has universal audio jacks, make sure they are configured correctly. For more

information, see “Configuring the audio jacks” on page 13.

Help

For more information about sound troubleshooting, click Start, then click Help and

Support. Type sound troubleshooter in the Search Help box, then press E

Your computer will not turn on

NTER.

• Make sure that the power cord is connected to an AC power source and to your computer,

and that your computer is turned on.

• If your computer is plugged into a surge protector, make sure that the surge protector is

connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

• Make sure that the power cord is free from cuts or damage. Replace any damaged cables.

Passwords

Add-in cards

Your computer does not accept your password

• Make sure that CAPS LOCK is turned off, then retype the password.

The computer does not recognize an add-in card

• Shut down and restart your computer.

• Make sure that you have installed the required software. For more information, see the

documentation that came with your add-in card.

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Recovering your system

Most computer problems can be solved by following the information in “Troubleshooting” on

page 38 or in the technical support pages at www.mpccorp.com/support. Problem-solving may also

involve re-installing some or all of the computer’s software (also called recovering or restoring your system). MPC provides everything you need to recover your system under most conditions.

Caution

To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible. For instructions, see “Preparing for software and device driver recovery” on

page 47.

• To recover software and device drivers that were pre-installed at the factory, see “Recovering

pre-installed software and drivers” on page 47.

• To return your system to a previous condition when it was working correctly, see “On the

left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens.” on page 49.

• To completely recover your system to its factory condition, see “” on page 50.

If you upgrade or exchange your hard drive, or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer must have a recordable disc drive to use these options.)

• To re-install Windows using the Windows DVD, see “” on page 50.

Recovering pre-installed software and drivers

You can perform a partial recovery by recovering the software and device drivers that were pre-installed at the factory. If you need to recover software that did not come pre-installed on your system, you need to follow that software’s installation instructions.

Preparing for software and device driver recovery

You can usually recover your pre-installed software and drivers from your hard drive. However, if you ever re-install Windows from the Windows DVD or install a new hard drive, you will need to recover your pre-installed software and drivers using a set of software and driver recovery discs. Because these discs do not come with your computer, you should create your own set.

Caution

Although you may not be expecting to need recovery discs, we recommend that you prepare for any eventuality and create a set of recovery discs while you have the opportunity.

OS Recovery CD

The Operating System Recovery CD will install the original operating system that you received with your system (except in cases where you selected the downgrade option). This will not restore any additional programs installed at the factory or since you received your system.

Caution

This process will overwrite all data currently on the hard disk drive and delete all data added after you received your system.

Windows®XP Professional download receive media for Windows Vista® Business. Restoring the system with this media will upgrade the operating system to genuine Windows Vista® Business.

Important

Systems ordered with genuine Windows Vista® Business with the genuine

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CHAPTER 4: Troubleshooting

Important

Before proceeding with the instructions below, verify that your boot order

matches the table in the Boot Device Priority section.

To use the Operating System Recovery CD, complete the following steps:

1 Insert the Operating System Recovery CD into the primary optical drive and restart your

system. The system will automatically attempt to boot from the CD.

2 Depending on the operating system you are installing:

Windows® XP or Windows Vista : When the message "Press any key to boot from this CD" appears, press any key. A start-up screen will appear that will lead you through the installation process.

3 Once you have completed the operating system installation, you will need to install the

appropriate drivers. Insert the System Drivers and Documentation CD into the CD drive, allow it to autorun, and follow the on-screen instructions. Your system may have shipped with additional Driver CDs. If so, install the additional drivers at this time.

4 After the drivers have been installed, you can install application and system software.

For more information, refer to the Installing Software section.

Using Microsoft System Restore

Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.

Windows automatically creates an additional restore point each day and each time you install software or device drivers. You can also create a restore point manually. For instructions, see

“Manually creating a restore point” on page 49.

To restore using Microsoft System Restore:

1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore

Center. The Backup and Restore Center opens.

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2 On the left side of the window, click Repair Windows using System Restore, then click Next.

The Choose a restore point dialog box opens.

3 Click the restore point you want, click Next, then click Finish. A confirmation message box

appears.

4 Click Yes. Your system is restored using the restore point you specified.

Manually creating a restore point

To manually create a restore point:

1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore

Center. The Backup and Restore Center opens.

2 On the left side of the window, click Create a restore point or change settings, then click

Next. The System Properties dialog box opens to the System Protection tab.

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CHAPTER 4: Troubleshooting

3 Click Create. The Create a restore point dialog box opens.

4 Type a description for the restore point (such as the date and time), then click Create. The

restore point is created.

5 Click OK.

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Telephone support

Before calling technical support

If you have a technical problem with your computer, follow these recommendations before contacting technical support:

• Make sure that your computer is connected correctly to a grounded AC outlet that is supplying

power. If you use a surge protector, make sure that it is turned on.

• If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure

that all cables are plugged in securely.

• If you have recently installed hardware or software, make sure that you have installed it

according to the instructions provided with it. If you did not purchase the hardware or software from MPC, see the manufacturer’s documentation and technical support resources.

• If you have “how to” questions about using a program, see:

• Online Help

• Printed documentation

• The Microsoft Windows documentation

• The software publisher’s Web site

• See the Troubleshooting section of this chapter.

Warning

To avoid bodily injury, do not attempt to troubleshoot your computer problem

if:

- Power cords or plugs are damaged

- Liquid has been spilled into your computer

- Your computer was dropped

- The case was damaged Instead, unplug your computer and contact a qualified computer technician.

www.mpccorp.com

• Have your customer ID, serial number, and order number available, along with a detailed

description of your problem, including the exact text of any error messages, and the steps you have taken.

• Make sure that your computer is nearby at the time of your call. The technician may have

you follow troubleshooting steps.

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CHAPTER 4: Troubleshooting

Page 57

APPENDIX A

Legal Notices

• Important safety information

• Regulatory compliance statements

• Environmental information

• Notices

Page 58

APPENDIX A: Legal Notices

Important safety information

Warning

Always follow these instructions to help guard against personal injury

and damage to your MPC system.

Your MPC system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

Setting up your system

Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use.

Do not use this product near water or a heat source such as a radiator.

Set up the system on a stable work surface.

The product should be operated only from the type of power source indicated on the rating label.

If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.

Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.

Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.

If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.

Care during use

Warning

Do not use MPC products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

Warning

To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

Do not walk on the power cord or allow anything to rest on it.

Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.

Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions.

When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

The power cord or plug is damaged.

Liquid has been spilled into the system.

The system does not operate properly when the operating instructions are followed.

The system was dropped or the cabinet is damaged.

The system performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by MPC.

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Regulatory compliance statements

United States of America

Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment to an outlet on a different circuit from that to which the receiver is connected

Consult the dealer or an experienced radio/TV technician for help.

Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules.

FCC declaration of conformity

Responsible party: MPC Corporation 906 E. Karcher Road Nampa, ID 83687 Phone: 800-438-3343

Caution

Changes or modifications not expressly approved by MPC could void

the FCC compliance and negate your authority to operate the product.

This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

California Proposition 65 Warning

Warning

This product contains chemicals, including lead, known to the State of

California to cause cancer, birth defects or reproductive harm.

Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)

Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.

A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.

When programming or making test calls to emergency numbers:

Remain on the line and briefly explain to the dispatcher the reason for the call.

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Canada

APPENDIX A: Legal Notices

Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.

Industry Canada (IC) Unintentional emitter per ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem)

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Warning

To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.

Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

Laser safety statement

Warning

Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.

All MPC systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.

Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards)

External television antenna grounding

Important

The instructions are for the person who installs cable to the system. MPC assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock.

If an outside antenna or cable system is to be connected to your MPC PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.

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Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna discharge unit, size of grounding conductors, location of antenna discharge unit, connection to grounding electrodes, and requirements for the grounding electrode.

Cable distribution system should be grounded (earthed) in accordance with ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93, Grounding of Outer Conductive Shield of a Coaxial Cable.

Lightning protection

For added protection of any MPC product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system.

Power lines

Warning

When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal.

Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

Antenna and satellite grounding

Reference Grounding component

1 Electric service equipment 2 Power service grounding electrode system (NEC

3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC Section 810-20)

6 Ground clamp 7 Antenna lead-in wire

Art 250, Part H)

Environmental information

The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.

To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, MPC provides the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.

Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the municipal waste stream (residential garbage collection). The “Crossed-Out Waste Bin” label affixed to this product is your reminder to dispose of your “end of life” product properly.

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Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and reusable. You can do your part for the environment by following these simple steps:

When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection administration for recycling.

In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new MPC equipment. Call MPC to see if this program is available in your area.

If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at the Technical Support number listed on your computer’s label, and we will be glad to help you with your effort.

Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of this product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in, and by disposing of or recycling used batteries properly.

With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the use of landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly.

Notices

APPENDIX A: Legal Notices

©2008 MPC Corporation ("MPC" ). MPC is not responsible for omissions or errors in typography or photography. All screen images are simulated unless otherwise indicated. All offers are subject to availability. Prices and specifications may change without notice; prices do not include shipping, handling or applicable taxes, unless contractually required. Phone charges may apply for tech support. MPC's return policy does not include return freight and original shipping/handling charges, and a restocking fee may be charged. All return and warranty periods begin on shipping date. All sales are controlled by MPC's current terms and conditions of sale and limited warranty, available on MPC's website or from its sales representatives. On-site service is provided at MPC's sole discretion. A qualifying diagnostic determination must be made by MPC prior to on-site service (if any). On-site service is provided by a third-party service provider under a separate contract between customer and service provider. Advertised configurations may differ from award-winning configurations. Customer processor performance may vary. Celeron, Celeron Inside, Centrino, Centrino Inside, Centrino Logo, Core Inside, Intel, Intel Logo, Intel Core, Intel Inside, Intel Inside Logo, Intel Viiv, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, Viiv Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and other countries. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Other product names are for identification purposes only and may be trademarks of their respective companies. 1GB equals 1 billion bytes. 56K modems capable of downloading at up to 56Kbps and sending at up to 31.2Kbps. FCC regulations limit receiving speeds to 53Kbps. Actual speeds may vary. 52X = 52X max./17X min. 48X=48X max./17X min. 24X = 24X max./10X min. 8X DVD = 8X max./1X min.

Macrovision statement

If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph applies:

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

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Index

AC power connector 5 accessories

safety precautions

audio

audio in jack configuring jacks 13 front speaker jack 8 headphone jack 8 line in jack 8 line out jack 8 microphone jack 6, 8 muting 12 side speaker jack 8

audio CD

cleaning

audio in jack 8

backing up files 33 battery

replacing 27

cable modem 9 cards

adding expansion 24 replacing expansion 24 troubleshooting add-in card

troubleshooting memory

card

case

opening

cleaning troubleshooting 42

CD drive

adding 21 locating drive 4 replacing 21

troubleshooting 42 Certificate of Authenticity 2 cleaning

audio CD

case 32

CD 33

computer screen 33

DVD 33

keyboard 32

LCD panel 33

mouse 33

notebook exterior 32

screen 33 closing

unresponsive program

configuring

audio jacks speakers 13

connecting

modem PS/2 keyboard 8 PS/2 mouse 8 to Ethernet network 9 to network 9

connections

audio in digital camera 6, 8, 14 Ethernet 9 external audio 8 external speakers 8 front speaker 8 headphone 8 keyboard 6, 8 line in 8 line out 8 microphone 6, 8 modem 9 mouse 6, 8 network 9 parallel 8 power 5 power cord 5 printer 6, 8 PS/2 keyboard 8 PS/2 mouse 8 scanner 6, 8 serial 8 side speaker 8 universal 13, 46 USB 6, 8 Zip drive 6, 8

digital camera

locating USB port 6, 8 serial port 8

DIMM

See memory

diskette

troubleshooting

diskette drive

troubleshooting

documentation

Using Your Computer

drives

backing up files CD 4 DVD 4 recordable CD 4 recordable DVD 4 troubleshooting 42, 43

DSL modem 9

DVD

cleaning troubleshooting 42

DVD drive

adding locating drive 4 replacing 21 troubleshooting 42

ergonomics 9 Ethernet network

connecting jack 9

expansion card

adding replacing 24

external audio jack 8

faxes

troubleshooting 40

files

backing up 33 troubleshooting 44

hard drive

adding 23 backing up files 33 replacing 23

troubleshooting 43 headphone jack 6, 8 Hibernate mode 4

IEEE 1394 port 14 indicators

power 4 installing

battery 27

devices 14

digital camera 14

digital video camera 14

memory 19

peripheral devices 14

printer 14

scanner 14

side panel 16

system battery 27 Internet

troubleshooting 38, 40

jacks

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Index

See connections

keyboard

cleaning PS/2 port 8 troubleshooting 44 USB port 6, 8

label

Microsoft Certificate of

Authenticity

product 2

LCD panel

cleaning

troubleshooting 45 line in jack 8 line out jack 8

maintenance

backing up files

cleaning 32, 33

cleaning computer display 33

cleaning computer screen 33

cleaning mouse 33 memory

adding 19

installing 19

replacing 19 memory card reader

replacing microphone jack 6, 8 Microsoft Certificate of

Authenticity

modem

cable 9

connecting 9

DSL 9

jack 9

troubleshooting 39 monitor

troubleshooting mouse

cleaning

PS/2 port 8

troubleshooting 45

USB port 6, 8 multimedia

adjusting volume muting sound 12

network

jack troubleshooting 41

opening

computer case

parallel port 8 password 46 peripheral devices 14

Plug and Play devices

IEEE 1394 support for USB support for 14

ports

See connections

power

button connector 5 Hibernate mode 4 indicator 4 source problems 9 Standby/Resume 4 troubleshooting 46 turning off computer 10

turning on computer 10 power button 4 printer

installing

parallel port 8

troubleshooting 46

USB port 6, 8 programs

closing unresponsive PS/2 port

keyboard

mouse 8

RAM

See memory rebooting computer recordable drive 4

locating 4 resetting computer 11 restarting computer 11 Resume mode 4

safety

caring for notebook 32

general precautions 54

guidelines for

scanner

troubleshooting 38

installing

screen

troubleshooting serial port 8 setting up

safety precautions shutting down computer 10, 11 side panel

removing

replacing 16 sound

adjusting

controls 12

muting 12 speaker jack 8 speakers

configuring Standby mode 4 starting

computer surge protector 9 system battery

replacing system board

replacing

4, 10

technical support 51 telephone support 51 troubleshooting

add-in cards

cards 46

CD drive 42

diskette drive 43

DVD drive 42

DVD/CD drive 42

Ethernet network 41

faxes 40

files 44

general guidelines 38

hard drive 43

Internet connection 38, 40

keyboard 44

LCD panel 45

memory card reader 42

modem 39

monitor 45

mouse 45

passwords 46

power 46

printer 46

safety guidelines 38

screen 45

screen area 45

screen resolution 45

technical support 51

Page 65

telephone support 51

Web site connection speed 39 turning off computer 4, 10, 11 turning on computer 4, 10

uninterruptible power supply

(UPS) UPS 9 USB port 6, 8, 14

volume

adjusting adjusting modem 41 controls 12 muting 12 troubleshooting 46

Windows Product Key Code 2 wired Ethernet

troubleshooting 41

working safely 9

www.mpccorp.com

Zip drive 33

Page 66

Index

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MAN PFL 6.5 HW REF R1 3/08

EMA001131-00