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ShowStar User Guide
S e p t e m b e r 26th, 2011
S h ow S tar Enterta i n m e n t S e r v e r
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Mozaex™ ShowStar User Guide
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Read Me First
Purpose of this User Guide
This User Guide is meant to serve as a detailed informational guide on how to setup
and operate the Mozaex ShowStar™ Entertainment Server. This User Guide is the
only document written on the setup, use and maintenance of the ShowStar.
Product Returns and Refunds
*IMPORTANT – You may for any reason within 15 days of purchase arrange
with your reseller or Mozaex the return of the ShowStar for a refund for any
reason including if you do not agree with any of the Terms, Conditions,
Specifications, functional limitations or Copyright Disclaimers stated in the Guide.
*Notice – ShowStar may not be able to load or play some or all movie discs.
Since the ShowStar does not include any movie disc decryption software it may not
be able to load or play some or all movie DVDs and Blu-ray discs.
The ShowStar‘s included licensed physical disc decryptor will allow you to play most if
not all physical movie discs but not neccessarily discs that have been loaded on to the
ShowStar‘s hard drive. Most if not all unencrypted movie discs loaded onto the
ShowStar should also play. Most if not all commercial movie discs are encrypted so
this limitation applies to most if not all commercial movie discs.
If you decide to use 3rd party software to to load movies on to the ShowStar‘s hard
drive and do not agree to the terms and disclaimers stated in this Guide including the
Hold Harmless Agreement, then you should contact your reseller or Mozaex to request
the return of the ShowStar for a refund.
15 Day Money Back Return Policy
If you purchased the ShowStar directly from a Mozaex Authorized Dealer or from the
Mozaex online shopping site www.mozaex.com/shop then you are entitled to a 15 day
money back guarantee based on the terms and conditons defined below. If you did
not purchase the ShowStar directly from an Authorized Dealer or from the Mozaex
online web shopping site then you must first try to contact the respective reseller to
arrange for a return and refund.
Refer to the Terms and Conditions located in this Guide for information regarding
general product returns and warranty repair terms and conditions.
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Mozaex™ ShowStar User Guide
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Copyright Disclaimer and other Legal Issues
Is the Mozaex ShowStar 100% legal?
Yes, the ShowStar is 100% legal. Mozaex and their products are 100% legal since
Mozaex does not make, sell, provide or induce the use of any unlicensed decryption
tools. The user has sole legal responsibility for using any non-Mozaex software
including movie decryption tools.
Notice – ShowStar may not be able to load or play some or all movie discs.
If you decide to use the ShowStar to load movies using 3rd party software and do not
agree to the terms and disclaimers stated in this Guide including the Hold Harmless
Agreement, then you should return of the ShowStar for a refund.
Refer the section on the prceding page entitled “Product Returns and Refunds“ for
more information regarding this subject.
Where can I learn more about the legal issues surrounding decryptors?
Refer to the section ―What about copyright laws?“ in this Guide and to the FAQ
section on either the Mozaex or ShowStar web site for more information regarding
the legal issues surrounding movie decryption software. You should also consult with
a legal expert on the issue if you have any concerns or questions.
Copyright Disclaimer and Hold Harmless Agreement
By accepting the Terms and Conditions stated in this User Guide and as part of the
purchase agreement you entered into with Mozaex or a reseller you agree to hold
Mozaex harmless from any data, financial, legal or any other losses that might arise
from your use of the ShowStar with non-Mozaex software including but not limited to
movie decrytion software.
Mozaex respects the copyrights of all media publishers. Mozaex does not condone
violating these copyrights through illegal copying or other means. Mozaex does not
ship its products with any Movie ―decrypting‖ software that may be used to
violate copyright laws including the Digital Millennium Copyright Act (DMCA).
Use of this product including any software that is loaded onto the product or hardware
that is attached to the product for any illegal purpose is strictly prohibited. In
particular but not limited to, it is agreed that you will not load any content onto the
ShowStar that you do not rightfully own and possess whether that content be movies,
music, photos or any other media.
All other content license rules and regulations as defined by the copyright holder shall
be adhered to including but not limited to the prohibition of any illegal distribution or
copying of any content that has been loaded onto the ShowStar.
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Mozaex™ ShowStar User Guide
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Technical Support
How to Obtain Service
Mozaex and it‘s network of over 750 Authorized Dealers are well trained and equipped
to inspect, update your software or if necessary troubleshoot your ShowStar on the
phone or over the Internet using our unique SurePlay remote online full system Login
service.
Contact Either Mozaex or the Dealer you purchased the ShowStar
Do not hesitate to contact your Dealer where you purchased the ShowStar or if your
Dealer is not available please contact the Mozaex Support Department if you have
any questions or are experiencing any problems with your ShowStar.
We take pride in ensuring that all of our customers are fully satisfied and that they
will enjoy using the ShowStar for many years to come .
Mozaex provides a free telephone, Web and email support service to Authorized
Dealers only. With our unique SurePlay™ service we can if necessary work in
conjunction with your Mozaex Dealer to login to your Mozaex system over the internet
and perform remote online software updates, maintenance and checkups.
We look forward to serving you!
The Mozaex Customer Support Department
Support Contact Information
Mozaex
3785 South 700 East
Salt lake City, Utah 84106 USA
Support: 800-866-9797 or 801-685-9000
Support Email: [email protected]
Hours: 9am to 5pm Mountain Time, USA
Web Site: www.Mozaex.com
Sales: 800-866-9797 or 801-685-9000
Sales E-mail: [email protected]
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Mozaex™ ShowStar User Guide
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Return Merchandize Authorization (RMA) Information
Follow these steps to get your ShowStar returned for refund or for service:
Purchased from the Mozaex Web Site – Contact the USA Mozaex office at the emails and
the following numbers listed in this Guide to obtain an Return Merchandize Authorization (RMA)
Number.
Mozaex‟s Customer Service number: (801) 685-9000 or (800) 866-9797.
Purchased from Dealer - Contact your Authorized Mozaex Dealer. Contact the Authorized
Mozaex Dealer that you purchased the product from to request a refund or for servicing. If you
are unable to contact your Mozaex Dealer then contact: Mozaex‟s Customer Service at the
numbers above.
If the product needs to be returned to the factory you need to first obtain a Return Material
Number (RMA). Please provide the original invoice number, receipt date, serial number, and
description of the product to be returned and if applicable, the return address where the
product should be returned to. Products may be refused without an assigned RMA.
International customer outside of the USA and Canada – For immediate servicing there
may be a Dealer or Distributor that is located in your respective Country. Please refer to the
www.Mozaex.com web site for contact information for the Dealer/Distributor nearest you.
Locate a dealer/distributor link: http://www.mozaex.com/HowToBuy/FindADealer.aspx
While basic servicing and technical support is typically available through an authorized Mozaex
Dealer or Distributor, it is recommended that you contact the Mozaex Headquarters for
immediate critical servicing or returns.
2. Return the product freight prepaid within 10 days of the issuance of the issued RMA number.
Post the RMA number clearly on the outside of the box or mailing label. Note: If you do not
mark the RMA number on the outside of the box, your shipment may be refused at the time of
delivery. Freight collect returns will be refused.
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Mozaex™ ShowStar User Guide
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Table of Contents
Read Me First .................................................................................... 2
Technical Support .............................................................................. 4
Support Contact Information ............................................................. 4
Return Merchandize Authorization (RMA) Information ..................... 5
Table of Contents ……………………………..…………………………………….....6
Typical Setup and Operation Issues .................................................. 6
Safety Instructions ............................................................................ 9
ShowStar Models ............................................................................. 13
AC Power Requirements ................................................................... 15
Setting Up The ShowStar ................................................................. 16
Quick System Setup Checklist ......................................................... 16
Installing Software and Loading Media with the FlashLoader Utility ........ 22
Controlling the ShowStar ................................................................ 24
IR Hand Held Remote Control ........................................................... 24
ShowStar IR Remote Control ............................................................ 25
Optional - RF Wireless 1 Way Control Keyboard .................................. 26
Main Menu ....................................................................................... 27
Movies ............................................................................................. 28
The Movies Menu ............................................................................ 28
Browsing the Movie Library .............................................................. 29
Parental Rating Control - Hide/Unhide Movies ..................................... 29
Movie Information Screen ................................................................ 29
Deleting a Movie ............................................................................. 30
Playing a Movie ............................................................................... 30
Setting Movie Playback Options ......................................................... 30
Resuming a Movie ........................................................................... 30
Playing or Loading a Movie Disc on the ShowStar Drive ........................ 31
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Mozaex™ ShowStar User Guide
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Music ............................................................................................... 33
The Music Menu .............................................................................. 33
Browsing/ Playing Music by Album Cover Art ...................................... 34
Browsing/ Playing Music by Artist, Genre or Playlist ............................. 35
Playing or Loading a Music Disc on the ShowStar Drive ........................ 36
Loading and Deleting Music Over the Network .................................... 37
Videos ............................................................................................. 37
Photos ............................................................................................. 38
Loading and Deleting Photos Over the Network ................................... 38
The Photos Library .......................................................................... 38
The Photos Library – continued ......................................................... 39
View/ Search Library of Photos ......................................................... 39
Select a Photo for Display ................................................................ 39
Display a Slideshow of Photos ........................................................... 39
Managing Media From a Networked PC……………………………………..…40
Weather .......................................................................................... 39
NetPlay – Online Media Channels .................................................... 42
Subscription Fees ............................................................................ 42
Mozaex Compatibility, Performance Warranty Disclaimer ...................... 42
EasyUp – Software Update Utility .................................................... 43
iPlay – iTunes Movie/Music Player .................................................. 44
Settings ........................................................................................... 48
The Main Settings Menu ................................................................... 48
General Settings ............................................................................. 49
Movie Settings ................................................................................ 50
Music Settings ................................................................................ 52
Photo Settings ................................................................................ 53
Main Menu Settings ......................................................................... 54
Adjust Display ................................................................................ 55
System Volume ............................................................................... 56
Troubleshooting .............................................................................. 57
Basic System Troubleshooting ......................................................... 59
Terms and Conditions of Sale .......................................................... 63
License Information ........................................................................ 65
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Mozaex™ ShowStar User Guide
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Typical Setup and Operation Issues
The following is a list of known technical issues with the current release of the
ShowStar. Refer to the Troubleshooting section at the end of this Guide for more
details on these and other technical issues.
1. I Can‟t Hear any Audio when Playing a Movie
This is a common issue where the ShowStar‘s audio interface has not been setup to
match up with the attached analog stereo or digital surround sound system. Refer to
the ShowStar Audio Setup section on how to correct this problem.
2. New Movie Cover Art does not appear immediately in Library.
You will need to either load at least as many Movies there are available places in one
screen. So for example the factory default is 4 columns by 1 row which means that
you will need to have at least 4 movies loaded before the cover art appears without
having to restart the ShowStar. The ShowStar may be shipped with some test
movies to test with. If so then you may only need to load a couple movies to fill the
first 4 movie cover art. Once you have 4 or more movies loaded then you can
increase the number of rows and columns of cover art displayed in the Home-
Options-System Settings-Movie Settings Menu page.
3. Registration error on start up requires online registration
If an ShowStar Registration Error message is received on power up contact ShowStar
for assistance with the online registration of the ShowStar.
4. Failure to play a movie may be due to a corrupt disc or incompatibility
If a movie does not play when selected, the movie file may be missing or corrupt
even though the Cover Art image is available. Clean the movie disc and then reload
the movie to try and correct the problem.
There are also some movies especially Blu-ray discs that the ShowStar is simply not
compatible with. Blu-ray is an evolving format that requires the software on all Bluray disc ShowStars including the ShowStar to be updated periodically.
5. I am unable to access iTunes to setup iPlay.
While iPlay is a free utility it requires that you contact your dealer or Mozaex Support
assist you in initially setting it up. Refer to the iPlay section below for more info.
More Troubleshooting Hints - Refer to the Troubleshooting section at the end of
this Guide for more details on these and other technical issues that might arise.
Disclaimer: All specifications in this ShowStar Guide are subject to change.
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Mozaex™ ShowStar User Guide
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Safety Instructions
Please read and follow these instructions for your own safety, and to ensure that your
ShowStar functions properly.
Power Cable and Plug
The following precautions should be followed in order to prevent the ShowStar from
malfunctioning and to prevent electrical shock, fires and injuries:
When disconnecting the power to your ShowStar, always unplug it by pulling the plug
itself and not the cable.
Do not plug in or unplug the power cable with wet hands.
Keep the power cable away from heaters and radiators.
Do not put heavy objects on the power cable.
If you drop the ShowStar or damage it in any fashion, turn it off and disconnect the
power plug.
If the ShowStar produces smoke, strange smells or noises, turn it off and disconnect
the power plug. Contact your dealer or Mozaex immediately.
Where Not to Install the ShowStar
Do not install the ShowStar in any of the following locations:
-In direct sunlight, next to radiators or other heat sources or in vehicles parked in
direct sunlight with all the windows rolled up and the doors closed.
-Locations with extremely high temperatures (95°F or greater) or levels of humidity
(90% or greater).
-Very dusty or sandy locations. Do not place objects on the ShowStar.
-Locations where there are vibrations, shaking or slanted surfaces underneath. This
could damage the components in the ShowStar.
-Keep the ShowStar away from flower vases, bathtubs, sinks, etc., and from locations
where the ShowStar is exposed to precipitation. The ShowStar may be severely
damaged if any liquid/condensation enters it.
Housing and Internal Components
Never remove or open any part of the housing or attempt to perform any repairs
yourself. Any maintenance or repair work should be done by a qualified repair person.
Opening the ShowStar will void the product warranty.
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Mozaex™ ShowStar User Guide
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ShowStar Overview
Welcome to ShowStar
Thank you for choosing Mozaex.
ShowStar is designed to make luxury entertainment easier, more exciting and simple.
Feel free to contact us if you have any questions or problems.
Who is Mozaex?
Over the past 28 years the people who founded Mozaex have shipped over 50,000
media sharing appliances to companies including Gateway, NEC and Dell plus
thousands of luxury custom home, yacht and hotel clients in 25 countries through a
network of over 750 Authorized Mozaex Dealers, 20 International Distributors and 10
USA/Canadian Independent Representative Firms.
We are the recipient of numerous industry corporate and press awards for quality,
value, service and reliability. You can learn more by visiting www.mozaex.com.
Our committment to you is to deliver the ShowStar with the best:
Reliability
Service
Quality
Value
We welcome the opportunity to introduce you to the exciting new world of luxury
home entertaiment. We are always open to your suggestions on how to improve your
entertainment experience so please don‘t hesitate to send us your comments.
Thank you for putting your trust in Mozaex.
We are here to serve you!
The Mozaex Support Team
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Mozaex™ ShowStar User Guide
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What this User Guide Covers
This User Guide covers the information needed to setup, use and maintain the
ShowStar Entertaiment Server.
Throughout this User Guide, unless otherwise indicated, the term ShowStar applies
to all models of the ShowStar including the Blu-ray and DVD drive models. Support
for Blu-ray and other functions may be generally referenced even though they may
not be supported on your model.
What Is the ShowStar?
The Mozaex ShowStar delivers for the first time a simple and affordable means to
store, manage and simultaneously play on-demand movies, music, photos and web
based multimedia online content.
ShowStar provides everyone in your home with instant single click remote controlled
access to all off their personalized media including Blu-ray/DVD surround sound
movies, music, photos and over 200 channels of both free and pay-to-play online
media services such as NetFlix™ and Pandora™ if those services are available in your
country or territory.
ShowStar consists of the following components:
The ShowStar Server unit that attaches to your TV and audio system.
The ShowStar‟s hand held remote control that provides single click instant
access to your entire collection of media. A keyboard and mouse is included with
some ShowStar models to assist in setting up a few custom features such as iPlay
which allows you to play iTunes movies and music.
What Can ShowStar Play?
ShowStar plays a wide variety of media including the following:
Blu-ray 2D, DVD, CD movie and music physical discs that are inserted.
Blu-ray 2D, DVD, CD physical movie and music discs that are loaded on to the
hard drive using 3rd party software not included with the ShowStar. See
disclaimer below.
Photo slide shows of digital photos loaded onto the ShowStar.
Online Media Channels such as NetFlix that are available in your area.
iTunes Movies and Music available on your local area network.
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Mozaex™ ShowStar User Guide
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What about copyright laws? Is ShowStar 100% legal?
Yes, ShowStar is 100% legal. Mozaex and their products are 100% legal since
Mozaex does not make, sell, provide or induce the use of any unlicensed decryption
tools.
The user is solely responsible for installing and using any decrypting tools.
Return the ShowStar if you do not agree with any Terms and Conditions
If you decide to use the ShowStar to load movies using 3rd party software and do not
agree to terms stated below including but not limited to holding Mozaex harmless
from any losses or legal issues that might arise from your use of the ShowStar then
you should immediately contact Mozaex or your dealer to arrange the return of the
ShowStar and a refund.
Legal Disclaimer Regarding Loading Movie Discs Onto The ShowStar
Because the ShowStar does not include any unlicensed decryptor software tools that
may be necessary to load and play most if not all commercial Blu-ray and DVD movie
discs you may not be able to play some or all protected movie discs.
Mozaex respects the rights of all copyright holders. The company and its products
deter copyright infringement. It is the user‘s responsibility to obey all copyright laws.
Mozaex products are multipurpose computers that can be used to load and play both
protected and unprotected media without the use of an unlicensed decryption tool.
Like a personal computer the Mozaex product is a general purpose media ShowStar
that can be used to play protected (i.e.: encrypted) movie discs and streaming or
downloaded movies from sites like iTunes, NetFlix and VUDU. The product may also
like a general purpose PC play a plethora of unprotected (i.e: unencrypted) types of
media including streaming YouTube videos and unprotected movie discs, home
videos, multiple forms of music, photos and over two hundred channels of online
media without the use of a decryption tool.
As it is with over one hundred million personal computers sold every year, it is the
user‘s responsibility to obey all copyright laws if they decide for example to take the
risk to install software including decryption software, download media or load physical
media including movies and music onto their PC or media server. Mozaex deters
unlawful use of its products and encourages users to consult with their own legal
consultant to obtain legal advice on this subject.
Is there more information on how a user can obey copyright laws?
Yes. Refer to http://www.mozaex.com/Overview/Faq.aspx for more information and
articles that discuss the issues related to copyright law compliance.
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Mozaex™ ShowStar User Guide
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ShowStar Models
The ShowStar is available in the following set of models that are differentiated by
what type of optical drive and media storage capacity is included.
ShowStar Model Comparison Table
The ShowStar Front Panel
As shown in Figure 1, the ShowStar is enclosed in a stylish, compact enclosure that
is designed to operate with minimal power requirements, heat and noise. The front
panel includes 2 USB ports, headphone jack, Blu-ray or DVD drive and Power button.
Remote Control ESATA – Unused (2) USB Red – Unused Blu-ray/DVD Power Button
Green – Headphone Power Indicator
Figure 1 - ShowStar Front Panel
ShowStar Model
Optical Drive
Storage
ShowStar B3
Blu-ray
3TB
ShowStar B2
Blu-ray
2TB
ShowStar B1
Blu-ray
1TB
ShowStar D3
DVD
3TB
ShowStar D2
DVD
2TB
ShowStar D1
DVD
1TB
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Mozaex™ ShowStar User Guide
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The ShowStar Rear Panel
Keyboard USB(2) HDMI DVI USB(4) Ethernet Speakers Power-Input Fan
Figure 2 - The ShowStars Rear Panel
ShowStar Power Modes
The ShowStar has three distinct power modes- Power On, Standby and Power Off.
Power On
Power On is the active operating mode indicated by a solid power indicator light on
the front panel. Power may be turned on by pressing the front panel power switch
when the ShowStar has been turned off and there is no power indicator lit on the
front panel.
Standby
Standby is a mode that is used when you would prefer not to display the ShowStar
Graphic User Interface or screen saver. The Standby mode simply blacks out the
display. The ShowStar is still fully functioning when in the Standby mode. The
advantage of Standby over the Power Off state is a faster return to Power On because
the system does not have to reinitialize itself. The only indication that the ShowStar
is in Standby is when the Power indicator is lit and the screen is black.
The IR remote control Power Button toggles the ShowStar between Power On and
Standby. You will be prompted to either restart or put the ShowStar in standby.
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Mozaex™ ShowStar User Guide
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Power Off
The ShowStar is designed to always be powered on when being operated in normal
ambient temperatures below 75 degrees F (24 degrees C). The ShowStar may be
left powered on and only be powered off if it is being stored or if the unit becomes
non-responsive and needs to be reset. The Power Off state is indicated when the
power indicator on the front panel is not lit.
The front panel power switch either turns the ShowStar on or off. There are two
ways to turn off the ShowStar- Normal and Quick Power Down.
Normal Power Down. A Normal Power Down is recommended to ―gracefully‖ power
down the ShowStar which ensures that any setting changes that were made are
saved after the unit is powered off. Press the power button briefly to gracefully
power down the ShowStar.
Quick Power Down. If no changes to the ShowStars settings were made then you
may optionally perform a Quick Power Down. Pressing the power button for at least 4
seconds will force a quick power down. Setting changes made on the ShowStar may
be lost if you perform a Quick Power Down.
Resetting the ShowStar. There is no Reset button on the ShowStar so if the power
button does not restart or shut down the ShowStar then if needed, unplug the power
cable to reset the unit.
AC Power Requirements
The ShowStar is powered with a 120 or 240 VAC auto-sensing input which means that
the ShowStar should operate on most if not all standard residential power sources in
most if not all countries.
Confirm your power source - To prevent damage to the ShowStar it is strongly
recommended that you confirm what power is available where you are located before
you attach power tot he ShowStar. Plugging the ShowStar into an incompatible
power source voids the ShowStar warranty.
It is strongly recommended although not required that the ShowStar be powered
from an Uninterruptible Power Source (UPS) that includes AC surge protection.
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Mozaex™ ShowStar User Guide
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Setting Up The ShowStar
Quick System Setup Checklist
The following is a list of steps to quickly setup and test your Mozaex ShowStar.
Step
Action
Reference
1
Attach ShowStar to Power. ShowStar
operates on 120VAC – 240VAC 50/60HZ
auto-sensing and switching.
See Power.
2
Power up and configure ShowStar on
Network and Audio/Video Equipment.
See Audio/Video &
Network Setup
3
Adjust Audio/Video and General Settings
(ie: Cover Art Rows/Columns, Weather,
Parental Controls etc.)
See Adjusting Settings
4
Test Loading Movies, Music, Photos and
other media with DiscLoader, FlashLoader
and across the network.
See DiscLoader,
FlashLoader
5
Test Restarting the ShowStar with IR
Remote and Power Switch.
See Power and Restarting
the ShowStar
6
Learn/Test Advanced Features – ie: iPlay
See iPlay, iTunes.
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Mozaex™ ShowStar User Guide
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ShowStar Network Setup
In order for the ShowStar to communicate with the Internet to retrieve cover art and
play online media channels such as NetFlix®, the ShowStar must be attached to your
home network and be assigned an IP address by your Internet router‘s automatic IP
addressing service called ―DHCP―.
DHCP is required for Internet Features to work. You must have DHCP running
for the ShowStars Internet features to function. Virtually every home network has
DHCP. Connecting to the Internet should be as easy as connecting to your network.
Steps to setup and test your connection of the ShowStar to the Internet:
1. Attach Ethernet Cable
Before powering up the ShowStar, attach an Ethernet cable between the
ShowStar and an Ethernet switch port on your home network. The ShowStar‘s
Ethernet port is shown in Figure 2 above on the ShowStars rear panel. Since
the ShowStar ddoes not need to access other network devices a ―CAT5― or
―CAT6― Ethernet cable is sufficient for Internet only access.
2. Test the ShowStar„s Internet Connection
Confirm that the ShowStar is attached and communicating over the Internet
by running one or more of the following tests:
-Insert a movie or music disc into drive and check if a cover art is retrieved.
or
-Unhide the Weather button on the Home page and then test to see that you
can configure and retrieve the current weather forecast.
or
-Unhide the NetPlay button on the Home page, register with Boxee and test
one or more internet media channels displayed.
If these tests fail to communicate with the Internet check the following:
1. Is the Ethernet Cable plugged into the ShowStar and your switch?
2. Can you see any blinking activity light on the Ethernet connection?
3. Check other computers whether they can access the Internet.
Contact Mozaex if you need assistance connecting to the Internet.
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Mozaex™ ShowStar User Guide
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ShowStar Audio Setup
Factory Setting - is set to play 2 channel stereo through the HDMI interface.
To change the Audio settings it is necessary to configure two utilities namely:
1. The Audio Utility – In the System Settings Page
2. The Movie Player – Play a movie and press the Options button
Step #1 Setup Audio Utility – Sets HDMI or Analog & Speaker Quantity
Caution: Other than selecting either HDMI or Analog audio and the number of
speakers it is normally not necessary to change any other settings.
Use Remote Control Option Button to Navigate within the Audio Setup Utility
If you decide to use the Remote Controller (and not a keyboard and mouse) to
configure the Audio then in order to navigate it is necessary to use the Options
button as a TAB button and cursors to jump (Option-Tab) and navigate (Cursors).
Follow these steps to configure the Audio Output and the number of speakers.
Select the Audio Output Device – either HDMI or Analog Connections, where:
-HDMI = 2, 5.1 or 7.1 channel Digital Audio via HDMI that connects to a receiver.
-“Analog“ Speakers = 2 or 5.1 channel Analog Audio via 1 to 3 headphone-like
―DIN― jacks that connects to amplified speakers.
a.) On the Home page press the Options button on the Remote Control.
b.) Click on the System Settings – System Audio.
c.) Click on the Output Speaker Channels Select Change and press the OK
button on the Remote Control. The Sound Utility panel will appear.
d.) Using the Remote Control – first press the cursors up and down to navigate and
select a Device – either HDMI or Speakers and then using the Options button
tab over to the Set to Default. Press OK. You will see that either the HDMI or
Speakers device will be selected as the default device.
Note: The option ―Realtek Digital Audio― is normally for SPDIF and is not used.
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Mozaex™ ShowStar User Guide
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Continued - Audio Utility – Sets HDMI or Analog & Speaker Quantity
-Select the number of Speakers (Channels) you have connected.
Next you need to select how many speakers you are connecting to the ShowStar.
After selecting either HDMI or Speakers as the default device then:
1. Press the Options (Tab) button on the remote until you highlight Configure.
2. Press OK and you will see either of the following options. Use the Options
button to tab to the selected number of channels and press OK – where:
HDMI (Digital Audio – also referred to as Nvidia audio).
Stereo (2 channels)
5.1 Surround (6 channels)
7.1 Surround (8 channels)
Speakers (Analog Audio - also refered to as RealTek High Definition Audio)
Stereo (2 channels)
Quadrophonic (4 channels)
5.1 Surround (6 channels - 7.1 is NOT supported on analog audio)
3. Press the Options button to tab to the Test button and press OK to test the
selected configuration of channels and speakers.
4. You may optionally select other features by tabing to Next and pressing OK
and then press the PAUSE button on the remote control to check and select
the Full Range speakers you want to enable.
5. Press OK and then OK again on Finish to complete the setup and exit.
Notes:
1. Video or Audio are out of sync or stuttering. Problems can occur if
the settings in the Output Audio Channels Utility and the Movie Player are
not the same including the HDMI - NVidia or Speakers (Realtek) selection.
2. Analog Audio (Speaker device) - you can select not only the Full Range
speakers but also which actual speakers are attached.
3. Properties Tab. It is best to not change any of the properties settings
unless the volume or balance need to be corrected.
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Mozaex™ ShowStar User Guide
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Step #2 - Audio Setup – Setting the Movie Player Audio Settings
After selecting either HDMI (Digital) or Speakers (Analog) and the number of
speakers it is necessary to confirm that the Movie Player is properly set.
Follow these steps to confirm and configure the Movie Player settings:
1. Play a movie – Play either a disc or a factory loaded movie.
2. When playing the movie press on the Remote Control the Options button.
3. Select Setup – Audio. The following options should be set:
A. Sound Card
-Default - Default Device - Normally leave this to Default Device to auto set.
*If you do not hear the audio then try manually select the audio as follows:
1. Setting = “NVidia” = HDMI Digital Audio. 7.1 HD, 5.1 HD or 2 channel
LPCM audio. 7.1 HD and 5.1 HD offer High Definition quality LPCM audio.
2. Setting = ―High Definition Audio Device” = Non-HDMI ANALOG audio.
Includes 5.1 channel (ie: Dolby or DTS ―bit-stream―) or 2 channel audio
B. Speaker Output
-Default - HDMI – If not auto set then set to match Audio Utility settings.
Options Include: Headphones“, “2“, “5.1“ or “7.1― channels.
C. Mixing Mode
- Default - Mix to PCM uncompressed– (Highest quality. Only on HDMI).
Mixing mode sets what format the audio is sent as follows:
1. If you set the Sound Card = ―HDMI“ (NVIDIA) then:
- Suggested Setting: PCM Uncompressed Audio. This is true HD Audio.
2. If you set the Sound Card = ―High Definition Audio Device‖ then:
-Suggested Setting: Original Primary Audio – This is the suggested Audio
bitstream option that passes the original audio format of the movie (ie: Dolby or
DTS) to the receiver.
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Continued - Audio Setup– Setting the Movie Player Audio Settings
-Mix to a specific SD Audio bit stream - This allows you to force audio to Dolby
Digital or DTS. Not suggested – may result in audio loss on some movies.
*Suggestion: If your receiver supports HDMI then select HD Audio (PCM)
which offers a far greater quality than SD Audio (ie: Dolby Digital 5.1).
D. Smart Volume Boost
-Default - 5 - Normally leave this at ―5‖. Typically raising this will result in
higher surround sound volume but may drown out the center speaker.
Audio Setup Notes
1. Proper Audio Settings are Required - *Important* - Improper audio
settings can result in blank video or other video playback problems. Fully test
your audio settings and watch actual Blu-ray and DVD movies to ensure that
the correct settings have been made.
2. You can also check the receiver‟s display (if you are using one) to
confirm that the proper audio setting has been configured. Refer to the
number of speakers the receiver displays and other indicators such as PCM,
Dolby etc.
3. LPCM offers the same quality as “Bit-Stream” Audio. The ShowStar plays
HD Audio using LPCM not HD Bit-stream, where these terms are used:
LPCM = Linear Pulse Code Modulated uncompressed -- HD Audio
HD bit-stream = Dolby TrueHD or DTS HD Master – HD Audio
SD Audio = Stereo, Dolby Digital 5.1, DTS 5.1 surround sound – SD Audio
LPCM offers the same or better quality as bitstream. The only real difference is
that LPCM only displays ―LPCM― (or ―PCM―) on receivers display whereas the bit-
stream audio track will be displayed as ―Dolby TrueHD― or ―DTS HD Master―.
4. Connecting HDMI directly to a TV. Select Mix to PCM if you are connected
to a TV set via HDMI. Note: If your TV does not support HDMI PCM audio
you will have to use the stereo connection (rear panel green headphone
jack) and set up analog (―Speakers―) stereo.
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Installing 3rd Party Software with FlashLoader Utility
If you decide to install 3rd party software it is best to use the FlashLoader utility which
allows you to connect a USB Flash memory device and then run the software installer.
Follow these steps to install software onto the ShowStar:
1. Connect a USB memory device to a USB connector on the front or rear panel.
2. The FlashLoader utility will appear and display the software or media to load.
3. Select and run the software installer. (A future version of the FlashLoader is
expecte to be released that will allow you to select a destination where you
want to load media such as Photos, Videos and Music.)
4. After running any new software installer perform a graceful power down by
momentarily pressing the Power Button and then re-power it back up.
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How to Quickly Test the ShowStar
Prior to testing the ShowStar it is assumed that you have attached and configured the
ShowStar‗s audio/video equipment and the network.
Follow these steps to quickly test the ShowStar:
1. Turn off the ShowStar and attached audio/video equipment.
2. Turn on the audio/video equipment and the ShowStar.
3. The message ‗Scanning for Media’ will be displayed as the ShowStar searches
for movies and music that are loaded on its hard drive including factory loaded
demo movies, music and photos.
4. Wait for the ShowStar Main Menu to appear. Using the ShowStar remote
control, select Movies from the Main Menu. You should see any movies that
you have loaded and a few factory loaded demo movies on the ShowStar.
Select a movie or insert a disc and select Play disc and verify that it plays.
5. From the Music directory test playing a factory loaded song.
6. From the Photos directory test viewing a factory loaded photo slideshow.
7. If you have an active internet connection, select Weather from the Main Menu
to verify connectivity. If the weather forecast is not displayed then enter in the
location in the settings menu along the bottom of the screen.
8. Test loading a CD onto the Server. Once completed, verify that the new media
appears in the Music Library.
9. Test loading a photo onto the ShowStar using the FlashLoader or transfer it to
the ShowStar over the network and then view it in the Photos library.
10. Test Loading an un-encrypted movie or video and play it.
11. If you decide to load an encrypted movie, a decrypting tool will need to be
installed since the Mozaex system does not ship with any unlicensed
decryption software. Refer to the disclaimers in this Guide for more info.
12. Test NetPlay by reading the setup instructions (You will need to first go to the
Boxee web site to obtain an account) and playing one of the free channels or if
you have a subscription test a channel like Pandora® internet radio.
Congratulations! You have successfully tested your Mozaex system!
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Controlling the ShowStar
IR Hand Held Remote Control
The ShowStar is controlled using the included hand held IR Remote Control.
Controlling the On-screen TV Graphical User Interface
You control the ShowStar„s On Screen Display (also known as the Graphic User
Interface - ―GUI―) using a device such as the ShowStar IR hand held remote control
or a keyboard/mouse which may be included with your model.
In addition to the ShowStar IR remote control you may also use a 3rd party hand
held or Touch Panel remote control from companies such as Crestron®, AMX®,
Universal®, RTI®, Nevo® or Control4® to control the ShowStar‘s on–screen TV GUI.
These 3rd party remote controls may be programmed to mimic the same ―1-Way― onscreen TV GUI control that the Mozaex IR Remote controls. ―2-Way― retrieval and
display of movie and music cover art on a Touch Panel is not supported on the
ShowStar.
Navigating the ShowStar Interface displayed on the TV is performed by using the
Remote Control‘s Up, Down, Left and Right Arrow Cursor buttons and the
Back/Exit button to go ―Back― to the previous screens as you would using an
Internet Web browser. Refer to the following Illustration of the ShowStar IR Remote
Control for a list of the Buttons available to control the ShowStar.
KeyBoard/Mouse iPlay Setup
A keyboard and mouse are typically only needed to initially setup the iPlay service.
All other setup and control can be normally accomplished with the included IR
Remote. You may optionally use a keyboard/mouse for controllig the ShowStar.
Note: It is required that you contact (via email or phone) your Dealer or Mozaex to
receive the iPlay password before setting up iPlay.
Most ShowStar models include a keyboard/mouse, however if they are not included
there are both a PS2 and USB keyboard connectors plus a USB port for a mouse on
the rear panel that you can attach a keyboard and mouse to.
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ShowStar IR Remote Control
Key
General
Photos
1
Toggle Power On/
Power Standby
2
Mute Analog
Music Only
3
Page Up/Down
Rotate Photo
Left/Right
5
Volume Up/Down
Analog Music
Only
7
Navigate
Up/Down
Zoom In/Out
9
Navigate left/right
Previous/Next
photo
11
OK/ Enter
Start Slide Show
12
Back/ Exit
End Slide Show
13
Options Menu
15
Play
Play Background
Music
16
Stop
Stop Background
Music
17
Pause
Pause
Background
Music
18
Skip
back/Forward
19
Fast
Reverse/Forward
21
Blu-ray Title &
Pop Menus
22
Home, Movies,
Music, Photos,
Menu Selects
26
Aspect Ratio,
Audio Track,
Subtitles
29
A, B, C Future
Use
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Optional - RF Wireless 1 Way Control Keyboard
The RF keyboard is NOT required to operate the ShowStar. Depending on the
ShowStar model you received, a wired keyboard and mouse may have been included
with your ShowStar to configure iPlay or other feature. All other ShowStar functions
are controlled by the included IR hand held remote control.
While not required an RF Wireless Keyboard is optionally available to setup and
control the ShowStar. It includes an USB RF module that plugs into the ShowStars
USB port. To operate, you must first insert batteries, attach the USB RF Module and
then press both the USB RF Module‘s Connect Reset and then the Keyboard‘s Reset
button so that the RF Module can locate the Keyboard. The Transmitter indicator
indicates when it is transmitting.
Left and Right Joy (Mouse) Buttons Connect Reset Button, Transmit ter Fn On Battery Low Joy Stick
Command
Key
Command
Key
Back / Exit
Esc
Home
CTRL Home
Options
CTRL O
Movies
CTRL F2
Standby
CTRL ESC
Music
CTRL F4
Play
CTRL =
Pause
CTRL \
A
CTRL Z
Stop
CTRL -
B
CTRL X
Fast Forward
CTRL ''
C
CTRL C
Rewind
CTRL ;
Number Keys
CTRL #
Next Track / Chapter
CTRL ]
Previous Track / Chapter
CTRL [
System Settings
F11
Mute
CTRL /
Volume Up
CTRL .
Page Up
PgUp
Volume Down
CTRL ,
Page Down
PgDn
OK
Enter
Root Menu
CTRL M
Up
up
Popup Menu
CTRL P
Down
down
Movie Aspect
CTRL V
Left
left
Audio Track
CTRL A
Right
right
Subtitle
CTRL S
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Main Menu
From the Main Menu you may select between viewing movies, listening to music,
displaying photos and receiving updated weather forecasts. Navigation is
accomplished by using the remote control and/or optional wireless keyboard. You
may optionally use a 3rd party Remote Controller to control your ShowStar.
Main Menu
To access the Main Menu press the Home button on the remote control. Alternatively,
you can use the Back/Exit key to back out from any currently displayed menu to the
Main Menu.
The standard selections from the Main Menu are Movies, Music, Photos and Weather.
You may optionally enable NetPlay if you want to play Pandora® Internet Radio or
other available online services and unhide the EasyUp button on the Home page to
perform online software updates.
Refer to the Main Menu Settings page in this manual for information on how to
customize the Main Menu. The Main Menu Settings menu is accessed from the Main
Menu by clicking on the remote control Options button and selecting System
Settings.
Note that online services including Weather and NetPlay Online Media (ie: Internet
radio) will not be available if your system does not have access to the Internet.
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Movies
The Movies Menu
Movies Menu
The Movies Menu is selected from the Main Menu or by pressing the Movies button
on the remote control. Scrolling to the left side of the displayed Movies Menu you can
select the following functions:
-Browse Mode: As shown above with Cover Art browse the library of movies by their
cover art, genre, directors or ratings.
-Refresh Covers: scan the stored movie data base for an updated list of available
movies and update the available movies displayed.
-View Loader: view the progress of a movie being loaded from the built-in drive.
From the right side of the Movies Menu you can:
- Browse through the library of displayed movies
- Hide/Unhide the list of displayed movies based on the parental control setting
- View detailed information on a selected movie
- Delete a selected movie
- Play a selected movie
Cursor indicator
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Browsing the Movie Library
Browse the Movie Library using the Cursor Control Arrows or the Page Up and Down
keys on your remote control. The current cursor position is indicated by a Mozaex
spherical icon – like this (not the DVD disc shown in the photo above)
overlaying the cover art thumbnail image.
You may also with the keyboard jump to the alphabetical listing by entering the first
letter of a Movie title. This also applies to other view categories.
Parental Rating Control - Hide/Unhide Movies
The Settings Menu has provisions for setting parental limits and establishing restricted
movies Personal Identification Number- PIN (see Settings section for details). When
in the Movies Menu, select Options from the remote control or wireless keyboard to
hide/ unhide restricted movies. You must have the PIN to unhide restricted movies.
The default PIN is 0000.
Movie Information Screen
The Movies Menu displays alphabetically arranged cover art of selectable movies upon
entry. You may scroll through the list of movies using the cursor control arrows on the
remote control or optional wireless keyboard (up/down/left/right).
The Movie Information Screen
Click OK/Enter on a particular movie to view the Movie Information Screen for
information such as Director, Actors, and a brief description of the movie. Use the
Back/Exit key to return to the Movies Menu.
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Deleting a Movie
While viewing the selected Movie Information Screen (see above) press the remote
Options key and select Delete Movie from Disk. Select Cancel or use the Back/Exit
key to return to the Movie Information Screen without deleting the movie.
Playing a Movie
To play a Movie you may either:
1. Navigate to the desired movie, clicking on the OK button then click on the Play
button in the Movie Information Screen.
2. You can also play a movie directly from the Movies Menu by scrolling to the
desired movie and pressing the Play Key on the remote control.
Use the Movie controls such as Chapter Skip, Fast Forward, Pause or Reverse on
the remote or wireless keyboard to control playing of the movie.
Setting Movie Playback Options
Playback options vary depending on the particular movie being viewed and the
movie‘s format (DVD or Blu-ray). While in movie play mode, use the remote‘s
Aspect, Audio and Subtitles keys to scroll through available options. Use the
remote‘s Option key to view a complete list of playback options available on a
particular movie.
Many Blu-ray movies offer unique features specific to the particular movie being
viewed such as ―Blu-ray Live‖ and ―U-Control‖. In many cases you must setup and/or
access such features via the Title Menu or Pop Up Menu. Use the remote‘s Menu key
to jump to the movies opening menu. Use the Popup key to display the movies pop
up menu, which is title dependent on most Blu-rays (not DVDs).
Skipping Previews – Some movies don‘t allow you to use the Chapter Skip button
but instead require you to use the Fast Forward past previews.
Resuming a Movie
Resuming DVD and Blu-ray Movies is title dependent and may not work on all movies.
Most DVDs and Blu-rays will Resume by using the following steps:
-Resuming DVDs –Press the Stop button. Then, to resume simply press Play and
most DVDs will Resume. You cannot Exit out of a DVD playing and then Resume.
-Resuming Blu-rays – Most Blu-rays allow you to press Stop and then Play to
Resume a movie. Some older Blu-ray movies DO NOT support Resume or the Stop
button and require that you press Exit to stop a movie. There are some Blu-rays that
don‘t support Stop but allow you to Exit out and then press play to Resume.
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Playing or Loading a Movie Disc on the ShowStar Drive
Follow these steps Load or Play a Blu-ray or DVD disc:
1. Open the ShowStars front panel
2. Insert a disc into the ShowStars Blu-ray/DVD disc drive.
3. Wait for the Play/Load Menu to appear.
Select either Play or Load from the Play/Load Menu.
If a non DVD disc (such as a data CD disc), a badly damaged disc or no disc is found
in the ShowStar drive, the message “No DVD Volume was found” will be
displayed.
Press Cancel to close the Play/Load Menu.
Play a Movie - Select Play Blu-ray/DVD to begin playing the inserted disc.
Use your remote control to control playback functions (pause/stop/rewind…etc).
Load a Movie - Select Load Blu-ray/DVD to begin to load the disc.
The following is a screenshot of the Movie Loader Screen.
Movie Loader Screen
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Loading a Movie
Issues Regarding the Loading of Encrypted Movies
Notice – Because the ShowStar does not include any 3rd party decryption software it
may not be able to load or play some or all movie discs that are ―encrypted―. Most if
not all pysical discs and unencrypted discs that are loaded on to the ShowStar should
normally play. Refer to the earlier sections on this topic for more info.
If you decide to install a 3rd party encryption tool to load movies and do not agree to
the terms and disclaimers stated in this Guide, then you should return the ShowStar
for a refund within 15 days. Refer to the section entitled: ―Copyright Disclaimer and
other Legal Issues― for more information or contact your Mozaex representative.
Automatic Cover Art Retrieval
A new feature is expected to be released in September 2011 where the Movie Loader
will, after waiting for about 5 minutes, automatically retrieve the disc Cover Art and
then automatically load the disc. This feature is useful when you simply want to
insert a disc to load and walk away without having to turn on the TV.
Manual Cover Art Search and Retrieval
Select Search If you would like to view alternatively identified cover art or search for
cover art by name (using an on-screen keyboard) make your choice during the
countdown period. Click Done and Begin Loading following any changes you have
selected.
Manual Editing Metadata such as Movie Title
Select Edit if you would like to metafile data information accompanying the disc such
as genre, rating and disc name prior to the end of the count down. Click on the data
you would like to change to display the on-screen keyboard. The editing feature is
particularly useful if you are loading a two disc movie and would like to change the
disc name to include ―disc 1‖ or ―disc 2‖. Click Done and Begin Loading following any
changes you have selected.
Once loading has started the ShowStar™ display will return to the Movies Menu
screen. You can view the status of the disc load by selecting the View Loader option
on the left side of the screen. The load status will be displayed in the lower left corner
of the screen.
Movie “StealthLoader”
A feature called ―StealthLoading‖ allows you to Play a loaded Movie while in the
background simultaneously load a different Movie from the same ShowStar. You can
enable/disable the display of the movie loading status shown in the bottom left corner
of the ShowStar TV screen by selecting on the Remote Control – Options –
System Settings.
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Music
The Music Menu
Music Menu
The Music Menu is selected from the Main Menu or by pressing the Music button the
remote control. From the Music Menu you can:
Browse and Play Music
- Browse and Play Music by Album cover art
- Browse and Play Music by Artist
- Browse and Play Music by Genre
- Browse and Play Music by a user defined Playlist
- Play CD disc from the ShowStars disc drive
Manage Music
- Create a Now Playing list of songs
- Save the Now Playing list of songs
- Play previously saved Playlist
Load Music
- Load and store a CD disc onto the ShowStar
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Browsing/ Playing Music by Album Cover Art
Album Screen
To Browse and Play Music by album cover art select Album from the Music Menu.
Using your remote‘s cursor controls, move the highlighted cursor over the selected
album cover and press Enter or OK to View the Albums songs.
Albums which are on the current Now Playing playlist are indicated with a light green
arrow inserted into the Album cover art.
Music Album Options - Highlighting an album and pressing the Options button
on the remote allows you to:
- Play selected Album overwrites the current playlist and begins playing
highlighted album. The same action is performed if the user highlights an album in
the Album Cover Art Library and presses Play on the remote.
- Add to Now Playing playlist adds the album to the end of the playlist.
- Search List searches entire library of music by title or the first few letters.
- Now Playing displays the Now Playing playlist.
- Shuffle Music toggles On/Off shuffling of songs in the current playlist.
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Music Song Options – Opening up an album‘s list of Songs and pressing the
Options button on the remote allows you to:
- Play All Songs overwrites the current Now Playing playlist and begins playing all
songs listed.
- Queue All Songs adds all songs to the end of the Now Playing playlist
- Queue and Play All Songs adds all songs to the Playlist and begins playing
- Search List searches the list of songs by title or by the titles first few letters.
- Now Playing displays the Now Playing playlist.
- Shuffle Music toggles on/ off shuffling of songs in the Now Playing playlist.
Browsing/ Playing Music by Artist, Genre or Playlist
You can also Browse and Play Music by Artist, Genre or Playlist.
Selecting Artist, Genre or Playlist from the Music Menu displays the respective menu
containing an alphabetical list of Musical Artists, Genres or Playlists.
You may scroll through the list of Artists, Genres or Playlists using the cursor control
arrows on the remote control.
Highlighting an Artist, Genre or Playlist name and pressing the Options button allows
you to select the same Options provided in the Music Album and Song Options
described above.
The Now Playing Music Playlist Screen
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Now Playing Options - (In addition to other Music options)
Toggle Full Screen Visuals – Toggles On/Off the visuals shown in the top left
corner to a free screen.
Rescan All Media – This causes the ShowStar to in effect restart and rescan all
Music and Movie cover art and metadata.
Creating a Personal Music Playlist
Select Now Playing to see the playlist of music currently playing or queued to play.
A symbol of a speaker next to a song indicates the song currently playing or queued
to play. The cursor position is highlighted on the list.
The Options key provides you with the following functions while in Now Playing:
- Play this song immediately plays the song currently highlighted on the Now
Playing list.
- Remove this song removes the song currently highlighted on the list.
- Search List allows you to find a particular song in the current list by entering the
first few letters of the name.
- Save Now Playing playlist saves the list of songs displayed in Now Playing for
later recall. You enter the name under which the playlist is stored.
- Clear Now Playing playlist clears the current list.
- Load playlist overwrites the current list with a previously stored playlist selected
by the user.
- Toggle Full Screen Visuals toggles the visual effects between normal and full
screen. Visual effects are only active when a song is playing.
Playing or Loading a Music Disc on the ShowStar Drive
Follow these steps Load or Play a Music CD:
1. Open the ShowStars front panel
2. Insert a disc into the ShowStars disc drive.
3. Wait for the Play/Load Menu to appear.
4. Select either Play Audio CD or Load Audio CD from the Play/Load Menu.
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Non Valid Disc Errors - If a non CD disc (such as a data DVD disc), a badly
damaged disc or no disc is found in the ShowStar drive, the message,
“No CD Volume was found” will be displayed.
Press Cancel to close the Play/Load Menu.
5. Select Play Audio CD to begin play the inserted disc.
Use your remote control to control playback functions (pause/stop/rewind…etc).
6. Select Load Audio CD to begin to load the disc.
The Music Loader will automatically retrieve the disc cover art and then display a
countdown prior to automatically loading the disc.
Optionally select alternative cover art or search for cover art by name (using an onscreen keyboard) during the countdown period. A loader status screen will appear.
Loading and Deleting Music Over the Network
To load or delete Music on the ShowStar, you can log into the ShowStar from another
networked PC by browsing and locating it in Windows or other OS.
How To Locate ShowStar on Network – Enter the name of the ShowStar in Windows Run or
Search box. Example: \\D123 , where the name is: D123 located on the rear panel serial label.
Refer to the “Managing Media From a Networked PC” below for steps.
Videos
Loading and Deleting Videos Over the Network
To Load or Delete Videos such as home videos over the Network, you can log
into the ShowStar from another networked PC by browsing and locating it in Windows
(or other OS) by entering the name of the ShowStar in Windows Run or Search box.
Example: \\D123 , where the name is: D123 located on the rear panel serial
label.
Then copy/paste (or delete) the video in the MediaDrive letter:/media/video folder.
Refer to the “Managing Media From a Networked PC” below for steps.
Video formats - that can normally play include ones with the following extensions:
.avi, .mpeg, .mpg, .ts, .vob, .mp4, .asf, .wmv, .m2ts, .mov, .flv, .mkv, .
Note: The Video Player supports many but not all video formats.
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Photos
Loading and Deleting Photos Over the Network
To load or delete photos on the ShowStar, you can log into the ShowStar from
another networked PC by browsing and locating it in Windows or other OS.
How To Locate ShowStar on Network – Enter the name of the ShowStar in Windows Run or
Search box. Example: \\D123 , where the name is: D123 located on the rear panel serial label.
Refer to the “Managing Media From a Networked PC” below for steps.
The Photos Library
Browsing the Photos Library
The Photos Library is selected from the Main Menu or by pressing the Photos button
on the remote control.
From the Photos Menu you can select to:
- View/ Search library of photos
- Select photo for display or press Play to display a slideshow of photos
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The Photos Library – continued
View/ Search Library of Photos
The Photos Library displays alphabetically arranged thumbnail images of photos.
Photos may be grouped in folders to facilitate organization and slideshows. The user
can scroll through the list of photos using the cursor control arrows on the remote
control or optional wireless keyboard (up/down/left/right). The current cursor position
highlights the photo thumbnail.
Pressing the Options Key in the Photos Menu provides you with these options:
- Shuffle Music used to toggle on/off shuffling of background music.
- Search View used to search photos by first few letters entered.
- Change Photo Browser View used to select view between grid and list view.
Select a Photo for Display
Highlight the desired picture and press OK/Enter to display. The up/down arrows
on the remote may be used to zoom in or zoom out the current photo. The right/left
arrows are used to display the next or previous photo in a group of photos.
PageUp/PageDown may be used to rotate the photo in 90° increments. The
numeric 2, 4, 6 and 8 keys may be used to pan across enlarged photos. Use the
Back/ Exit key to return to the Photos Menu.
Display a Slideshow of Photos
Highlight the first photo in a series or group of photos to be displayed in a slideshow
and press Ok/ Enter to select. The selected photo will be displayed.
Pressing Ok/Enter again will begin a slideshow starting with the selected photo.
Pressing Ok/Enter during a slideshow will pause on the current photo. Press
Ok/Enter again to resume the slideshow.
Use the Back/Exit button to return to the Photos Menu. Note: Slideshows do not
use the play/pause/stop controls used to control movies and music. These
keys are only used to control background music selected from the Music
Menu if desired.
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Managing Media From a Networked PC
How to Load/Delete Music, Videos, Photos & Home Videos over the network
Follow these steps to Load or Delete media including Music, Photos and home Videos
from the ShowStar.
Note: DVD and Blu-ray Movies should not be managed over the network.
Load and Delete Movies from the on-screen TV Library.
Steps to Load or Delete Music, Photos and Videos over the network
1. Create a mapped drive on a PC to the ShowStar„s Drive X:/media
From a networked Windows PC (or Mac etc.), browse to the ShowStar and map a
drive letter to a ShowStar Media drive. Example:
In Windows – Open up Explorer, Search or Run and type the name of the
ShowStar into the command line as follows: \\Dxyz – where Dxyz = the name of
the ShowStar. The ShowStar name is located on the rear panel serial number label.
2. Login to the ShowStars media drive by double clicking on it.
You may need to login with: Name: admin Password: mmaxpass4712Bt+
3. Right click on a Media Drive and select Map Network Drive – select
Reconnect at logon. Open up the media folder to view the media folders.
4. Create a short cut to any or all of the media folders of media you want to
manage including music, photos and videos ie: – right click on music –
select Create a shortcut. Copy and paste this shortcut onto your desktop.
You now should have instant access on your PC to Load and/or Delete Music,
Photos and Videos folders on the ShowStar.
5. Check to see that the new media appears on the ShowStars Library.
While photos should appear immediately since they are ―Browsed― not
―Stored― in the Photos library on the ShowStar, Music and Videos may take a
few minutes to appear since their folders are auto-scanned every 5 minutes.
To quicken the scanning process you can manually close and open the Music
Library and you can scan for new Videos by clicking on the Scan Covers
button in the Player‘s Movie Library to scan for a newly loaded video.
Caution – Scan your media for viruses before loading: Be very careful not to
load any viruses by scanning your videos before loading them.
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Weather
The Weather Menu
The Weather Menu is selected from the Main Menu. The Weather Menu displays
current weather conditions updated from the internet. To change location and/or units
(C/F) click on change locations located in the lower left of the display and use the
onscreen keyboard to enter zip code or city name.
Note: The Weather service may not be available in your territory or Country.
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NetPlay – Online Media Channels
Netplay is an exciting suite of managed online services that is based on a 3rd party
service called Boxee™. NetPlay supports a variety of over 200 channels (or ―Apps―)
of online media services such as Pandora internet radio and streaming movies from
NetFlix.
Mozaex Compatibility, Performance Warranty Disclaimer
Since Mozaex is unable to control the functionality of the 3rd party online services in
NetPlay, Mozaex is unable to warrant or guarantee the availability, compatibility or
quality of the media channels that are provided in Netplay.
Some ―Channels― may have applicable subscription charges, may not be available in
your geographic location, not function or may be incompatible with your internet
connection.
NetPlay Internet Speed Requirements - For optimum NetPlay performance the
Mozaex system should be connected to a reliable internet connection with a download
connection speed of at least 2Mbps continuous bandwidth. A 3 Mbps or faster
connection speed is required for optimum playback especially with video streaming
services such as NetFlix™, YouTube™ or MTV™.
How to Setup a Boxee Account and Log Into NetPlay
You will need to setup an account at ww.boxee.com before logging into NetPlay.
Follow these steps to create a Boxee name and password to login to NetPlay:
1. On a PC create an account on the Boxee site at: http://www.boxee.tv/ .
2. Make sure that NetPlay is displayed in the Main Menu by going into
Settings (Main Menu – click on Options button on remote) – Settings –
Menu – NetPlay – Show.
3. Click on NetPlay and Login to NetPlay and click on remember Name.
Subscription Fees
NetFlix, like some other NetPlay online services requires that you first subscribe and
pay for the service from a PC on the Web before you can use it.
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How to Use NetPlay
Follow these steps to use NetPlay:
1. Setup a Boxee account with name and password as described above.
2. Unhide the NetPlay button on the Home page by pressing the Options button
on the remote and selecting System Settings – Main Menu – then select
Show NetPlay.
3. Select NetPlay from the Main Menu to view a list of available Channels
4. Select which Apps (ie: ―Channels―) you want to add to ―My Apps―.
The Admin Panel is hidden so that children cannot easily add or remove
Channels from the displayed NetPlay library. To add more Channels to your
displayed library you need to unhide the Admin Panel.
How to Unhide the Admin Panel and Select Channels
Note: You will need to attach a keyboard/mouse and restart the
ShowStar to complete this setup. First unhide the Admin Panel (located in
the left side in NetPlay) by press CNTRL ALT N before opening up NetPlay.
Once in NetPlay cursor left and the Admin Panel will appear. Select App
Library which displays all Apps and then browse to an App and press OK.
Select ―Add to My Apps― to add that App to your list of displayed NetPlay
Channels. You may also select ―Remove from My Apps― to remove the App.
Next time you restart the ShowStar the Admin Panel will dissapear.
EasyUp – Software Update Utility
EasyUp provides a simple way to check for and download any new software updates
available for the ShowStar.
To run EasyUp you first need to unhide on the Home page by pressing the Options
button when on the Home page and select System Settings – Main Menu – then
select Show EasyUp Player.
Select EasyUp Player from the Main Menu and select Run to download and run the
downloaded software installer. When prompted enter password: 7890 with your
remote. Reboot the ShowStar when the EasyUp installation is completed.
To learn how to load 3rd party software you should refer to the section: “Installing 3rd
Party Software & Loading Media with the FlashLoader Utility“.
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iPlay – iTunes Movie/Music Player
What is iPlay
iPlay is a unique utility that allows you to browse and play your entire iTunes music
and movie library that are stored on your networked iTunes PC/Mac(s) through your
ShowStar.
iPlay may require some fee-based assistance to properly setup
iPlay is an advanced feature based on Apples® iTunes® media player and media
manager application that may require some assistance from a Mozaex Support
representative to set it up properly with your networked iTunes PC(s) and/or Mac(s).
If you need setup and training assistance a one-time $99 user setup fee maybe
charged by your dealer or Mozaex. A password must be obtained from Mozaex.
All Your Movies, Music, and Online Media Playing In Perfect Harmony
With iPlay, all of your iTunes music, TV shows, and SD* movies purchased from
Apple's iTunes Store can now be enjoyed on your HDTV home theater system via the
ShowStar‘s movie and music player.
*Note: Only iTunes SD Movies currently run on the ShowStar. Mozaex offers
other models of products including the Solo that can play iTunes HD movies.
With iPlay, Mozaex offers for the first time the ability to play all three forms of movies
and music…namely ones that are Blu-ray/DVD/CD disc-loaded, online streamed, and
online downloaded.
Browse and Play Your iTunes Media with Apple‟s iPhone/iPad Remote App
iPlay uses Apples mobile iPad/iPhone/iTouch (―iDevice―) App called ―Remote‖.
The Remote App provides you with an exciting and simple way to browse and control
your iTunes library of movies and music through the use of Apple‘s two-way mobile
App called ―Remote‖ while playing the selected media on the ShowStar.
The Remote App is a free, fun and easy-to-use wireless App that turns a user‘s
iPhone/iPad or iPod Touch into a full featured two-way remote control.
Mozaex plans to release in October 2011 a free one-way iPhone/iPad App that
provides control of the Mozaex‘s onscreen TV GUI so you can also browse and play
other ShowStar media including photo slide shows and more than 200 channels of
online media, including streaming NetFlix and VUDU movies and Pandora music.
Mozaex also plans to add a utility that automatically imports into iTunes any CD
music that was loaded on the ShowStar.
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How to Setup iPlay
iPlay is an advanced feature that typically requires some technical assistance to
initially setup with your networked iTunes libraries. To ensure that every customer
easily and properly sets up their iPlay, Mozaex offers at no charge, live technical
assistance to initially setup iPlay. iPlay requires a password that you must obtain
from Mozaex or a Dealer to intially setup.
**VERY IMPORTANT** -- DO NOT UPDATE iTunes on the ShowStar!
If you do update iTunes, the iPlay application will not work properly and the ShowStar
may need to be returned to the factory to be repaired.
Follow these steps to setup iPlay:
1. Contact Mozaex or your Dealer to obtain an iPlay password that will be
required to setup iPlay. Note: Some Countries may have a one-time iPlay
license fee for assisting in the setup and support of iPlay.
2. Share your PCs and Macs iTiunes libraries that exist on your home network.
-Note: This is NOT ―Home Sharing―.
To share your iTunes library on a PC:
a. Open iTunes and click on – Edit – Preferences – Sharing
b. Click on – Share my library on my local network – click OK
3. Attach a keyboard and mouse to the ShowStar and start it up.
4. Press on the keyboard the following keys together: CNTRL – ALT – A
5. Enter in the password obtained from Mozaex or your Dealer.
6. The ShowStar Admin Console will appear. Click on the iTunes button.
7. Check that the iTunes libraries you shared from your PC and/or Macs appear
on the left hand side under “Shared“.
8. Click on Edit – Preferences – General
9. Optionally change the ―Library Name― of the ShowStar to reflect its location in
the home – such as ―ShowStar Theater Room―.
10. Uncheck the option ―Check for new software updates automatically―.
11. DO NOT CHANGE ANYTHING ELSE. IE: Do NOT update iTunes.
12. Click OK. Restart the ShowStar by momentarily pressing the power button
and then after powering it down press the power button to power it back up.
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How to Authorize The ShowStar to Play DRM Media
iTunes allows up to 5 PCs, Macs and/or ShowStars to play Digital Rights Managed
(DRM) protected media including HD Movies.
Since the ShowStar does not play HD Movies and HD Movies are typically the only
DRM protected media it may not be required to Authorize the ShowStar to play DRM
protected media. Follow these steps if you decide to Authorize the ShowStar:
1. Open iTunes as described above - Click on Store – Authorize this computer
2. Type in your iTunes account name and password. The ShowStar will account
for 1 of the 5 maximum computers that can play DRM protected media.
3. Repeat this process for any other iTunes libraries on the network that have a
different account name and password. You can add as many iTunes accounts
as you like.
DownLoad, Install and Setup the Apple iPad/iPhone/iTouch Remote App
To control iPlay on your iPad, iPhone or iTouch (ie: ―iDevice―) you must first download
from the Apple iTunes Store the Apple free Remote App onto your iDevice. Once you
have installed the Remote App following these steps to set it up:
1. Open up iTunes on the ShowStar
2. Open up the Remote App on the iDevice and click on Settings then click on
―Add a iTunes library―. The iDevice is the iPad/iPhone/iTouch you are using
3. A 4 digit Pass Code will be displayed.
4. In iTunes on the ShowStar select the iDevice you want to ―Pair― to the
ShowStar displayed in the left side list of devices displayed on the ShowStar.
5. When prompted, type the 4 digit pass code displayed on the iDevice.
How to Browse and Play your iTunes Library Using your iDevice
Follow these steps to select a ShowStar, browse and play your iTunes library via the
ShowStar using your iDevice:
1. On your iDevice go to Shared Libraries – which is typically in the bottom left
corner or under ―More― and select the name of the ShowStar and a shared
Library from the list of iTunes computers whose libraries you previously
Shared. It will load a list of media found on the ShowStar you selected.
Note: Unless you have the ShowStar‘s iTunes up and running you won‘t know
when the entire library is fully imported into its database the first time. It may
take several minutes before the library becomes available on the iDevice.
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Continued - How to Browse and Play your iTunes Library Using your iDevice
2. Select an album, a movie to play on the ShowStar and click on Play.
Use the buttons on the Remote App to stop, skip tracks and to control the
playback of the selcted song or movie.
How To Stop a Movie
To stop a movie press the 2 arrows (normally the ―Full screen button―) that is
located to the right of the Play time bar. Normally pressing the play button again will
resume the movie where you left off.
The Skip Track Button -- Since there are typically no chapters pressing the track
forward button will skip to the end the movie.
How to Control the Playback of iTunes Media using the Remote App
Follow these steps to control the playback of the selected media:
How to Create a Shortcut to the More – Shared Libraries
You can create a quick short cut to the Shared Libraries by clicking on More and
selecting Edit then drag the Shared icon to the bottom of the iDevice screen.
How to use the ShowStar IR Remote to Control the Playback of Media
Once the song or movie has begun to play you can optionally use the ShowStars
Remote to control the playback of the song or movie. Most buttons will function as
normal including volume up/down, stop etc. - with the following exceptions:
Pause Button – On Music stops the song whereas it pauses movies.
Options or OK - toggles visualations being displayed when music is playing.
A, B, C buttons – changes the visualations being displayed when music is playing.
Screen Saver – by pressing the Power button then selecting screen saver.
Starting an iTunes while a Movie is Playing on the ShowStar
It is possible that when you start a an iTunes movie when you are currently playing
another DVD or Blu-ray movie on the ShowStar that the ShowStar will flip to the
movie library and you will have to stop and re-start the iTunes movie to play.
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Settings
The Main Settings Menu
The Main Settings Menu
The Settings Menu may be accessed using the remote control Options button from
the Main Menu or using the optional wireless keyboard F11 key. The Main Settings
Menu allows the user to control key ShowStar operating parameters in the following
categories:
- General Settings
- Music Settings
- Photo Settings
- Remote Loader
- DVD Library
- Weather
- Movie Settings
- Main Menu
- Adjust Display
- System Volume
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General Settings
The General Settings Menu
Select General Settings from the Setting Menu to control the following parameters-
- Play UI Sounds toggles on/off a notification sound when input is received from
the remote control or wireless keyboard to the ShowStar such as menu selection
and option selection.
- Screen Saver Wait allows you to select the screen saver wait time ranging from
off (no screen saver) to 30 minutes (time waited before entering screen saver
mode when the system is inactive).
- HUD Timeout sets delay time in seconds of input inactivity before ShowStar
hides the Movie control buttons.
- View Thumbnails toggles on/ off generating thumbnails in the Movies, Music and
Photos Menus. Turning off thumbnail generation may increase performance but
make it harder to find a specific selection.
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Movie Settings
The Movie Settings Menu
Select Movie Settings from the Settings Menu to control various Movies Library
Browsing Options including:
- Scan for New Cover Art -- immediately searches for any newly loaded movie
Cover Art. You may manually search for Cover Art in the rare event that new
Cover Art is not automatically detected and imported into the Movie Library.
- Show StealthLoader -- enables/disables the viewing of movie loading progress
in the bottom left corner.
- Show Only Full Movies – Default = No. This is a custom feature for applications
where the user only wants to display the covers for DVD and Blu-ray ―Full Movies‖
and hide any movies such as home videos that don‘t have cover art, chapters or
metadata.
- Parental Limit allows you to set the maximum allowable movie rating to be
viewed when applying the hide/unhide Movie option. A Restricted Movies PIN must
be entered to unhide previously hidden Movies.
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- Change Restricted Movie PIN allows you to enter an alphanumeric PIN required
to unhide Movies.
- Number of Columns to be used when viewing Movie Cover Art from the Movies
Menu. Ranges from 1 to 12. This parameter is useful in controlling the number
and size of each Cover Art displayed while browsing.
- Number of Rows to be used when viewing Movie Cover Art from the Movies
Menu. Ranges from 1 to 5. This parameter is useful in controlling the number and
size of each Cover Art displayed while browsing.
- Default Style for Movies allows you to choose between displaying Cover Art
images (―Poster‖) or a List when browsing movies from the Movie Menu.
- Default View sets the default view when initially entering the Movies Menu.
Choices are Movie View, Rating View, Actor View, Director View or Genre View.
- View Behavior allows Tracking/No Tracking of viewed movies.
- Precache Images toggles No/Yes and should be set to Yes for very large
libraries.
From the DVD Library Menu select View Management to customize view options
available in the Movie Menu. Control features are:
- Add Custom View to control text associated with movies seen while browsing the
Movie Menu Cover Art in Movie View mode. Default Movie View text displays the
Movie title. Optional choices are Actor, Director, Genre and Rating.
- Actor View toggles enable/disable of the Actor View as a view option in the
Movies Menu.
- Director View toggles enable/disable of the Director View as a view option in the
Movies Menu.
- Genre View toggles enable/disable of the Genre View as a view option in the
Movies Menu.
- Movie View toggles enable/disable of the Movie View as a view option in the
Movies Menu.
- Rating View toggles enable/disable of the Rating View as a view option in the
Movies Menu.
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Music Settings
The Music Settings Menu
Select Music Settings from the Settings Menu to control the following parameters-
- Show Auto Playlists toggles On/Off the display of automatic playlists (music
added the last week, music listened to the last month…) when browsing Playlists
from the Music Menu. Turning it off will display only user created custom playlists.
- Minimum File Size specifies the minimum size file to include when searching for
music. Selectable from All Files (no size limit) to various sizes. Normally this
should be set to All Files unless you have loaded very small music files that you do
not want to display in the Music Library.
- Playlist Instructions toggles on/off whether to show simple textual instructions
on how to create Playlists on the related screens.
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Photo Settings
The Photo Settings Menu
Select Photo Settings from the Settings Menu to control the following parameters-
- Slide-Show Animations toggles On/Off animation of photos during a slideshow.
Off causes photos to be statically displayed in sequence. On adds a gentle motion
to each photo as it is displayed.
- Photo Transition Sound toggles On/Off the addition of a shutter sound each
time a new photo is viewed.
- Show Song Info controls how background music information should be displayed
during a slideshow. Selections are Never, On Song Transition or Always.
- Photo Detail Level sets the level of detail to show in the photo viewer.
Selections are Low, Medium or High.
Note: Medium Photo Resolution is recommended - It is recommended that
this setting be set to medium since some very high resolution photos may cause a
ShowStar photo slide show to slow down.
.
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Main Menu Settings
The Main Menu Settings Menu
The Setting Menu allows you to select what media libraries or services are displayed
on the Main Menu.
- EasyUp Player toggles Show/Don‘t Show EasyUp on the Main Menu.
- NetPlay toggles Show/Don‘t Show NetPlay on the Main Menu.
- Movies toggle Show/Don‘t Show Movies on the Main Menu.
- Music toggles Show/Don‘t Show Music on the Main Menu.
- Photos toggle Show/Don‘t Show Photos on the Main Menu.
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Adjust Display
The Adjust Display Settings Screen
Selecting Adjust Display from the Settings Menu allows you control the centering of
the ShowStar GUI on the display screen as follows:
1. On entry a box representing the screen perimeters is displayed. You will first
be prompted to position the top left corner of the box with the perimeter of the
display using the arrow keys (left/right up/ down).
2. Once properly positioned select OK/Enter.
3. You are then asked to position the lower right corner of the box with the
perimeter of the screen. Once positioned select OK/Enter. The new settings
will be saved and you will be exited back to the Settings Menu.
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System Volume
The System Volume Settings Menu
Selecting System Volume from the Settings Menu allows you to control the system
volume.
- System Mute Toggles Sound On/Sound Off. The setting can be overridden by
Remote controller.
- System Volume sets maximum default output volume from the ShowStar. This
setting can be overridden by the remote control.
How to Configure the ShowStars Audio
Refer to the section entitled ―ShowStar Audio Setup― above for details on how to
configure the ShowStars audio settings.
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Troubleshooting
The Top 3 Reasons How Problems Can Occur & Troubleshooting Hints
Over 90% of all reported problems setting up and operating Mozaex media servers
are caused by the following 3 reasons. With over 7,000 Mozaex units installed in
over 25 countries we are confident that once configured correctly the system will
work to your full satisfaction.
If there is any issue, do not hesitate to contact us. We are here to assist you.
1. The System is Not Setup Correctly. A vast majority of issues in the field are
due to the system simply not being correctly configured or is incompatible with
the TV, audio system or a device on the network such as the router.
2. Improper A/V and Network Settings and/or Conflicts - A frequent problem
is that the wrong switch or some other A/V or network incompatibility/conflict is
causing NetPlay or other internet related performance issues.
3. Hardware Defects/Damage. While Mozaex boasts a superior low annual
defect rate that is less than half the competitions reported in-field failures,
defects and in-transit product damage can occur. Contact Mozaex immediately to
arrange to have the product serviced and/or advanced replaced. Most units that
need to be repaired in the field may be inadvertantly caused by miss-use or by
extreme environmental or network conditions (power surges, viruses etc.).
4. System incompatibilities. System incompatibilities may occur with:
1.) Incompatible co-existing network device that is conflicting with the system
2.) Incompatible Audio and Video equipment (ie: antiquated HDMI).
3.) Incompatible Blu-ray title that may require a Movie Player update.
-Blu-ray Title Incompatibilities - Note that ALL Blu-ray disc players (not just the
ShowStar) require periodic updates to support some new Blu-ray titles. These
updates are typically required a few times a year and can be performed by the User
using the Mozaex EasyUp or by the Dealer or Mozaex using the EasyUp, FlashLoader
or the SurePlay remote login utility. Contact Mozaex if you need assistance.
Updating Software - The EasyUp and FlashLoader utilities allows you to perform
simple updating of Mozaex and 3rd party software. Refer to this Guide for more
information.
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Most Frequent Troubleshooting Hints
The following are troubleshooting hints on some of the more frequent questions that
might arise when using the ShowStar and are addressed in the README FIRST.
Refer to the README in Chapter 1 of this Guide for details on these issues.
1. When Loading, Movie or Music Cover Art does not appear in library.
Fix: May have to adjust the number of cover art columns and rows.
2. Can‟t find any Cover Art when loading a new Movie or Music Album.
Fix: See if any internet features work (weather) – internet working?
3. Can‟t Hear any Audio when Playing a Movie
Fix: Configure the audio settings to match your requirements.
4. Registration error on start up requires online registration
Fix: Contact Mozaex to re-register the unit.
5. Failure to play a movie may be due to a corrupt disc or incompatibility
Fix: Clean disc, update software or contact Mozaex if incompatible.
6. I am unable to access iTunes to setup iPlay.
Fix: Contact Mozaex for the login password to setup iPlay.
7. Browsing of Movie Library occasionally halts.
Fix: Every 10 minutes the ShowStar automatically scans for new movie cover art
and refreshes its library which causes the library scrolling to momentarily halt. It
typically only takes a few seconds per 300 movies to finish a scan.
Refer to the following Basic Troubleshooting section below for more information on
issues that might arise and troubleshooting hints on how to address them.
Don‘t hesitate to contact Mozaex if you are unable to correct any issues or you need
assistance on how to use or setup the ShowStar.
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Basic System Troubleshooting
Problem
Action
Reference
Power-Reset
ShowStar will not turn on.
1. Check that you are properly
connected to VAC power.
2. Make sure back panel power
switch in the on position.
3. Make sure front panel power
switch is in on position.
4. Verify input power is available
and power cord properly
attached.
See Power / Power
Switches and
Indicators
Power-Reset
ShowStar is unresponsive
or will not turn off.
1. Reset the system using the front
panel Power Switch.
2. If Power Switch is not responsive
then removing and re-attaching the
power cable.
See Power
Switches
Video
Player displays blank
screen.
1. Make sure that you have the unit
plugged into the TV properly and
the TV input is properly set for the
ShowStar.
2. Try pressing the Remote Control
Power button to bring it out of
standby.
3. Restart unit with power switch
4. Unplug power cord. Press power
switch. Replace plug and restart
ShowStar.
5. If the HDMI video never appears
then try attaching the unit to an
LCD or other VGA display and
restart the unit.
6. Contact Mozaex if you are unable
to get the video to re-appear.
Troubleshooting
blank Player
display.
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Problem
Action
Reference/more info
Audio
Cannot hear audio
Note: Incorrect Audio setup
is one of the most frequent
issues.
Check that the correct
audio was set in the Movie
Player and the Audio
Chanels Utility.
See Audio Setup and
Connections.
Problem
Action
Reference/more info
Audio
Can hear Music but cannot
hear Movie audio with a 2
channel stereo TV.
Common setup mistake.
Check that 2 channel
stereo is was set in the
Movie Player playing both
DVD and Blu-ray movie.
See Audio Setup and
Connections.
Check the mix mode setting
(down mixes to 2 channel).
Movie Playback
Movie skips, pauses or
plays back slowly.
1. If it occurs only on one
movie is it probably due to
a scratch. Clean and
reload.
2. If skips on all movies or
physical disc then contact
Mozaex.
See Movie Player
Movie Loader
Movie Loader cannot find
enough storage space to
load movie.
You may not have any more
storage space available.
Add up the number of
movies loaded and check the
capacity of the unit on the
serial number (1TB, 2TB or
3TB) to determine if you
should have more space
available. DVD = 8GB and
Blu-ray = 40GB average.
1,000 GBs = 1TB.
Note: A new software update
will include an “Available
Storage“ status where the
loading progress is displayed
in the lower left corner.
See Movie Loader
.
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Problem
Action
Reference
Movie Cover Art
Movie Cover Art does not
appear immediately on a
newly loaded movie.
Reduce the number of
columns and rows of cover
art displayed.
Rescan Movie Cover Art in
Movie Library - Scan Movie
Cover Art. Auto refresh
occurs every 10 minutes or
less.
Refer to the Movie Loader,
Player, Library and Cover
Art.
IR Remote Control
Remote control not working.
1. Check remote
batteries.
2. Make sure IR
receiver on front
panel is not
obstructed.
3. Reboot the Player.
See Player User ManualRemote Control
Optional RF Keyboard
Wireless Keyboard not
working.
1. Check keyboard
batteries.
2. Attach RF module to
USB port.
3. Push RF reset switch
on module and the
keyboard to reset RF
communications.
See Optional RF Keyboard
Weather
Weather is not setup
correctly.
Unhide the Weather in the
Main Menu – click on
Options button - System
Settings page – Main Menu.
Setup Weather in the
Weather utility.
Refer to Weather setup for
details.
NetPlay
Jittering Video or other
failure
NetPlay performance and
compatibility is dictated by
your network and the country
you are in.
Mozaex does guarantee
NetPlay performance or
compatibility.
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Thank you!
We hope that this User Guide was helpful in setting up and using your ShowStar and
that it provides you and others many years of enjoyment.
Thank you again for choosing Mozaex.
The Mozaex Support Team
ShowStar User Guide
© Copyright Reserved Mozaex 2011
ShowStar User Guide
All rights reserved. No part of this manual may be reproduced or transferred to other media
without explicit written permission from Mozaex. All brand or product names are trademarks or
registered trademarks of their respective holders. Manufactured under license from Dolby
Laboratories. "Dolby" and the double-D symbol are trademarks of Dolby Laboratories. . Mozaex
has written this manual to the best of its knowledge, but does not guarantee that the
programs/systems will fulfill the users‘ intended applications. No warranty is made as to the
specifications of features. Mozaex retains the right to make alterations to the content of the
manual without obligation to inform third parties. All quotes, sales, supply and manufacturing
contracts from Mozaex including consulting, installation and other contractual services are
subject exclusively to the General Sales and Delivery Terms and Conditions of Mozaex.
FCC Certification
This equipment has not been fully tested to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause interference to
radio communications. Operation of this equipment in a residential area is likely to cause
interference in which the user will be required to correct the interference at his/her own
expense.
The user is cautioned that changes and modifications made to the equipment without approval
of the manufacturer could void the user‘s authority to operate this equipment. Shielded
Cables—it is strongly recommended that the user use only shielded and grounded cables to
ensure compliance with FCC Rules.
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Terms and Conditions of Sale
Mozaex‟s Limited Warranty
1 YEAR PARTS AND LABOR WARRANTY
For a period of ONE (1) YEAR from the date of original purchase, parts and labor will be
provided and performed free of charge at an authorized Mozaex repair facility. At its option,
Mozaex will repair the product with new or remanufactured parts, or exchange the defective
product with a new, refurbished, or remanufactured product. If a product is replaced, it will
carry the remaining warranty of the original product. After the ONE (1) YEAR period, Mozaex
will no longer be responsible for labor charges incurred. All defective products and parts
covered by this warranty will be repaired or replaced on a mail-in basis to a Mozaex authorized
repair facility. All products and parts replaced by Mozaex under warranty service become the
property of Mozaex.
Warranties apply to the original purchaser only and only cover defects in workmanship
experienced during operation of the product under normal service, maintenance, and usage
conditions. Warranties apply to the purchase and use of products in residential settings.
Mozaex is not obligated to repair or otherwise remedy any nonconformity or defect in its
product if you have made any changes whatsoever to the product, if the product has been
misused or damaged in any respect, or if you have not reported to Mozaex the existence and
nature of the nonconformity or defect promptly upon discovery. Your sole and exclusive remedy
in the event of a defect or nonconformity is to return the product to the place of purchase for
repair or replacement, at Mozaex‘s discretion.
EXCEPT FOR THE WARRANTIES SET FORTH ABOVE, MOZAEX‘S PRODUCTS, AND THE
SOFTWARE CONTAINED THEREIN, ARE LICENSED ―AS IS,‖ AND MOZAEX DISCLAIMS ANY AND
ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION, ANY WARRANTIES AS TO THE SUITABILITY OR MERCHANTABILITY OR FITNESS
FOR ANY PARTICULAR PURPOSE OF ANY PRODUCTS OR PROGRAMS FURNISHED HEREUNDER.
IN NO EVENT SHALL MOZAEX BE LIABLE FOR ANY LOSS OF ANTICIPATED PROFITS, BENEFITS,
USE OR DATA, OR ANY INCIDENTAL, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES,
REGARDLESS OF WHETHER MOZAEX WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
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License and Warranty Provisions
This manual and the product described in it have been protected internationally by copyright
and other applicable laws with all rights reserved. You may not remove or conceal any
trademark, patent or copyright notice appearing on the product or this manual. Mozaex grants
you a nonexclusive license to use these software programs. This license is for a single fileserver
only. You may not make any copies of the software other than as a backup copy for your own
use. You may not sell, rent, lease, lend, distribute or otherwise transfer copies of the software
or this manual to others, except that you may permanently transfer all copies of the software in
your possession (including any backups) and all related materials as a set to another person
who accepts the terms of this license agreement. You may not modify, transcribe, translate,
decompile, reverse engineer or reverse assemble the software, or create any derivative works
from it. If any provision of this license is held to be unenforceable or contrary to any applicable
law, the validity of the remaining provisions shall not be affected.
LIMITATION OF LIABILITY
Mozaex will not be responsible for consequential damage to its products caused by either
internal or external equipment, shorted connections or components not installed by or obtained
from Mozaex. Mozaex shall not be liable for damage to painted surfaces due to physical abuse,
or excessive use, or liquids, or chemicals spilled upon or inside the products. Mozaex shall not
be liable for any costs incurred due to a change in product specifications, installation or other
product related documentation. Mozaex is not responsible for informing the customer either in
writing or verbally these or any other Terms and Conditions.
Additionally, the limited warranty does not cover loss, damage or costs incurred by or occurred
as a result of:
1. Setup, installation or maintenance of product.
2. Unauthorized installation or modification of hardware or software.
3. Misuse, neglect or use in an improper environment.
4. Incompatibilties with any other equipment including but limited to network devices,
control systems, displays, receivers or any other device connected wirelessly or wired.
5. Incompatibilty or lack of support for any services including but not limited to any online
service included with NetPlay (Boxee™), iPlay control of iTunes™ or any other service
or software provided.
6. Excessive or inadequate electrical power, power surges, or other irregularities.
7. Opening a product enclosure without consulting the Mozaex Support Staff.
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Media Copyright Notice and Disclaimer
Mozaex respects the copyrights of all media publishers. Mozaex does not condone violating
these copyrights through illegal copying or other means. Mozaex does not ship its products with
any Movie ―decrypting‖ software that may be used to violate copyright laws including the
Digital Millennium Copyright Act (DMCA).
Use of this product including any software that is loaded onto the product or hardware that
is attached to the product for any illegal purpose is strictly prohibited. In particular but not
limited to, it is agreed that you will not load any content onto the ShowStar that you do not
rightfully own and possess whether that content be movies, music, photos or any other media.
All other content license rules and regulations as defined by the copyright holder shall be
adhered to including but not limited to the prohibition of any illegal distribution or copying
of any content that has been loaded onto the ShowStar.
In no event shall Mozaex or its resellers be liable for any losses dues to illegal use of this
product or any incidental, exemplary, special, or consequential damages regardless of whether
Mozaex was advised of the possibility of such damages.
License Information
This End User License Agreement (―License‖) is a legal agreement between you and Mozaex
(―Mozaex‖) regarding Mozaex‘s software and the accompanying documentation (collectively,
the ―Software‖). CAREFULLY READ THE FOLLOWING LICENSE. USING THIS SOFTWARE
INDICATES YOUR ACCEPTANCE OF THIS LICENSE. IF YOU DO NOT ACCEPT OR UNDERSTAND
THE TERMS OF THIS LICENSE, YOU SHOULD NOT INSTALL THE SOFTWARE AND PROMPTLY
RETURN THIS PRODUCT TO YOUR VALUE-ADDED RESELLER.
1. License Grant. Subject to the restrictions set forth below, this License grants you a nonexclusive, perpetual license to (a) install the Software on only one ShowStar; (b) use or
authorize use of the Software on only one Server; (c) make one copy of the Software, in
machine-readable form, solely for backup purposes; provided you include all copyright and
other proprietary rights notices on the copy and (d) transfer the Software and this License to
another party if the other party agrees to accept the terms and conditions of this License. If
you transfer the Software, you must at the same time either transfer all copies to the same
party or destroy any copies not transferred. If you transfer possession of any copy of the
Software to another party, your License is automatically terminated.
2. License Restrictions. You may not, or allow any third party to, (a) rent, lease, sell, loan or
otherwise transfer the Software or any of your rights and obligations under this License; (b)
install the Software on a network for use by multiple users, unless each user has purchased a
license; (c) reverse-engineer, decompile or disassemble the Software or hardware in whole or
in part; (d) remove or destroy any copyright notices or other proprietary markings of the
Software or any third-party software; (e) modify or adapt the Software, merge the Software
into another program or create derivative works based on the Software; (f) make copies of or
distribute, for profit or otherwise, the Software, except as expressly provided above; (g) make
any alteration, modification, connection, disconnection, improvement or adjustment of any kind
to or use the Software except as explicitly contemplated in the enclosed documentation and in
this License and (h) sublicense, transfer or assign this License or any of the rights and
obligations granted under this License, except as explicitly contemplated in this License. Any
purported transfer or assignment will be void.
3. Export Restrictions. The export and re-export of Mozaex software products are controlled
by the United States Export Administration Regulations and such software may not be exported
or re-exported to any country to which the United States embargoes goods. In addition,
Mozaex software may not be distributed to persons on the Table of Denial Orders, the Entity
List, or the List of Specially Designated Nationals. By downloading or using a Mozaex software
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product you are certifying that you are not a national of any country to which the United States
embargoes goods and that you are not a person on the Table of Denial Orders, the Entity List,
or the List of Specially Designated Nationals.
4. Ownership. The license granted hereunder does not constitute a transfer or sale of
ownership rights in or to the Software. Except for the license rights granted above, Mozaex
retains all right title and interest in and to the Software including all intellectual property rights
therein. The Software is protected by applicable intellectual property laws, including United
States copyright laws and international treaties.
5. Third Party Proprietary Property. This Software may contain the proprietary property of
others, which has been licensed to Mozaex; your use of the Software is expressly conditioned
on your agreement not to remove any copyright notices or other proprietary markings of the
third party software.
6. Security. You acknowledge and agree that in order to protect the integrity of certain third
party content, Mozaex and/or its licensors may provide for Software security related updates
that will be automatically downloaded and installed on your Server. Such security related
updates may impair the Software (and any other software on your Server which specifically
depends on the Software) including disabling your ability to copy and/or play "secure" content,
i.e. content protected by digital rights management. In such an event, Mozaex and/or its
licensors shall use reasonable efforts to promptly post notices on Mozaex‘s web site explaining
the security update and providing instructions to end-users for obtaining new versions or
further updates of the Software that restore access to secure content and related features.
7. Term and Termination. This License shall be effective upon installation of the Software
and shall terminate upon the earlier of (a) your failure to comply with any term of this License;
(b) return, destruction or deletion of all copies of the Software in your possession or (c)
transfer of the Software and this License to another party in accordance with Section 1(d).
Mozaex‘s rights and your obligations shall survive termination of this License.
8. Limited Warranty. Mozaex warrants to the original licensee that the Software, as
delivered, will perform in accordance with the accompanying documentation for a period of 30
days from the date of the original purchase (―Limited Warranty‖). Mozaex‘s entire liability and
your exclusive remedy for breach of the preceding Limited Warranty shall be, at Mozaex‘s sole
option, repair or replacement of the Software that does not meet the warranty set forth herein
and that is returned to Mozaex. This limited warranty shall be void if failure of the Software
has resulted from any accident, abuse, misuse or misapplication by you. Any replacement
Software will be warranted for the remainder of the original warranty period or 30 days,
whichever is longer.
9. NO OTHER WARRANTIES. EXCEPT AS SET FORTH ABOVE, THE SOFTWARE IS PROVIDED
ON AN ―AS IS‖ BASIS. YOU ASSUME ALL RESPONSIBILITIES FOR THE QUALITY AND
PERFORMANCE OF THE SOFTWARE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, MOZAEX DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT
NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT, AND
FITNESS FOR A PARTICULAR PURPOSE. LICENSOR DOES NOT WARRANT THAT THE
FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, BE
UNINTERRUPTED OR ERROR FREE.
10. LIMITATION OF LIABILITY. YOU AGREE THAT IN NO EVENT WILL MOZAEX BE LIABLE
FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES
WHATSOEVER, EVEN IF MOZAEX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. IN NO EVENT SHALL MOZAEX‘S LIABILITY EXCEED THE TOTAL AMOUNT OF THE
FEES PAID FOR THE SOFTWARE. Some states/jurisdictions do not allow the limitation or
exclusion of incidental or consequential damages in certain circumstances, so the above
limitations may not apply in some circumstances.
All rights reserved. Copyright Mozaex 2011 ©
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