Power on.
Press & hold Power
until the screen lights
up.
Before using your
phone, fully charge it
with the charger
provided.
Charge up.
Fingerprint Sensor
Press to unlock.
read me
Caution: Before using your phone,
please read the safety, regulatory and legal
information provided with your product.
At a glance
en-US
Let’s get started. We’ll guide you through startup and
tell you where to find more information about your
phone and its great features.
Speaker
ras
Flash
Fingerprint
Sensor
(on back)
Microphone/
speaker
USB-C/Charger
SIM & microSD
Card Slots
Volume Butt
Power Button
Press:
Display on/off.
Press & hold:
Phone on/off.
Headset Jack
Put in the cards
Depending on the model, your phone might support
using two SIM cards.
Caution: Make sure you use the correct size SIM card
and don’t cut the SIM card.
Insert the nano SIM and memory cards.
Insert the SIM tool into
the tray hole to pop
out the tray.
Push the tray back into your phone.
Insert the SIM cards with
the gold contacts down.
Insert an optional microSD
card (sold separately).
One SIM card:
Two SIM cards:
SIM
SIM 2
SIM 1
Caution: Handle the
tray with care to avoid
bending.
Finish up
Connect your charger to charge your phone fully, then
turn on the power. Follow the screen prompts to get
started.
For phones that use two SIM cards, follow the
prompts to set them up.
Note: Your phone comes with a TurboPower™
charger for the fastest charging speeds. Use of other
chargers is not recommended.
Control with one touch
Lock, unlock, and more with just one touch.
• Fingerprint and screen lock: Swipe up >
Settings > Security & location.
• Face Unlock: Swipe up > Settings > Security
& location > Face unlock.
• One button nav: Swipe up > Moto >
FEATURES > Moto Actions.
• Purchases: You’ll need NFC to make in-store
purchases. To find out if your phone has it, go to
Settings > Connected devices.
Note: In-store purchasing is not available in all areas
(NFC and a mobile payment app required).
This product meets the applicable national or
international RF exposure guidance (SAR guideline)
when used normally against your head or, when worn
or carried, at a distance of 5 mm from the body. The
SAR guideline includes a considerable safety margin
designed to assure the safety of all persons, regardless
of age and health.
To view the SAR va lues for your phone, visit
https://motorola.com/sar. To view additional SAR
information on your phone, swipe up > Settings >
System > Legal information > RF information.
To view the information on the we b, visit
www.motorola.com/rfhealth.
motorola.com
Useful apps
When you’re up and running, try these apps to see
what you can do with your new phone.
Find it: Swipe up from the home screen to see all
your apps.
• Moto: Explore special features designed to save
you time and make your day easier. Check out
display options, actions your phone can do, and
more.
• Camera: Your camera takes crisp, clear photos
and videos, but that’s not all. See features, like
cinemagraph, portrait mode and slow-motion
video.
• Play Music: Stream it, buy it, save it, or play it.
Listen and create playlists anytime. And with Moto
Display, you can control playback even when your
phone is locked.
• Google ChromeTM: Access the Internet to shop,
search, learn or just browse.
• GmailTM: Connect to all your email accounts and
manage them in one easy place.
• Google Duo: Make and receive video or audio
calls—over Wi-Fi when it’s available.
Note: Your phone may not support all features.
Help & more
Get answers, updates, and info:
• Help is here: Swipe up > Moto Help to learn
how to use your phone and get support.
• Get more: Get software, user guides, and more at
www.motorola.com/mymotog.
• Get apps: Tap Play Store to browse and
download apps.
• Join the conversation: Find us on YouTube™,
Facebook™, and Twitter.
Where is my legal, safety and
regulatory information?
In order to provide you with better access to this
important information, we’ve made the materials
accessible from the phone’s settings menu and on
the web. Review these materials prior to using your
device. To access the materials from a connected
phone, go to Settings > System > Legal information,
and select a topic. To access the materials on the web,
visit www.motorola.com/device-legal.
Battery safety. Before assembling, charging or using your mobile device for
the first time, please read the important product safety and legal information
provided with your product.
If your mobile device becomes unresponsive, try a reboot—press and hold
the Power button until the screen goes dark and your device restarts.
For your safety, the battery in your mobile device should only be removed
by a Motorola approved service center or independent qualified professional.
Don’t try to remove or replace the battery yourself—doing so may damage
the battery and could cause burning and injury. Don’t crush, bend, or expose
your mobile device to heat or liquid. This may damage the battery and
could cause burning and injury. Don’t try to dry your mobile device using a
microwave oven, conventional oven, or dryer.
Warning about high volume usage. To prevent possible hearing
damage, do not listen at high volume levels for long periods.
Disposal & recycling. Help do your part! Please don’t dispose of
mobile devices or electrical accessories (such as chargers, headsets,
or batteries) with your household waste. Product packaging and
product guides should only be disposed of in accordance with
national collection and recycling requirements. For details on
approved national recycling schemes and Motorola recycling activities, go to:
www.motorola.com/recycling.
Usage. This phone supports apps and services that could use a lot of
data, so make sure your data plan meets your needs. Contact your service
provider for details. Certain apps and features may not be available in all
countries.
Regulatory information. To view the Regulatory ID (such as FCC ID) for this
device, on the phone, go to Settings > System > Regulatory information, or
visit www.motorola.com/device-legal.
Warranty. This product is covered by Motorola’s limited warranty. To review
the warranty on your phone, go to Settings > System > Legal information
> Warranty, or visit www.motorola.com/device-legal. You may also obtain
a copy of the warranty by contacting Motorola at: Motorola Mobility LLC,
Attention Customer Service--Warranty Request, 222 West Merchandise Mart
Plaza, Suite 1800, Chicago, IL 60654.
Arbitration & opt-out. Except where prohibited by law, any controversy
or claim arising out of or relating to any Motorola product will be resolved
by binding arbitration, instead of in court, unless you opt-out. To opt-out,
send a written rejection notice within 30 days of purchase that includes
your name, address, phone number, device, and device serial number, and
tells Motorola that you are rejecting this Arbitration provision to: Motorola
Mobility LLC, 222 West Merchandise Mart Plaza, Suite 1800, Attn: Arbitration
Provision Opt-Out, Chicago, IL 60654 or arbitrat@motorola.com. For more
information on this arbitration provision, on your phone, go to Settings
> System > Legal information > Arbitration and opt-out, or visit www.
motorola.com/device-legal.
Legal disclaimers. Certain features, services and applications are network
dependent and might not be available in all areas; additional terms,
conditions and/or charges might apply. Contact your service provider
for details. All features, functionality, and other product specifications, as
well as the information contained in this guide, are based upon the latest
available information and believed to be accurate at the time of printing.
Motorola reserves the right to correct, change or modify any information or
specifications without notice or obligation.
Copyright & trademarks. MOTOROLA, the stylized M logo, MOTO, and the
MOTO family of marks are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google,
Android, Google Play and other marks are trademarks of Google LLC.
microSD Logo is a trademark of SD-3C, LLC. Manufactured under license
from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are
trademarks of Dolby Laboratories. All other product or service names are
the property of their respective owners.
© 2019 Motorola Mobility LLC. All rights reserved.
Product ID: moto g
Manual Number: XXXXXXXXXX-A
Motorola Mobility LLC
222 W. Merchandise Mart Plaza
Chicago, IL 60654
www.motorola.com
7
(Model XT1962-4,XT1962-5,XT1962-6)