Motorola T56XP3 User Manual

1

en-US

en-US

Safety, regulatory, & legal

Where is my legal, safety and regulatory information?

you with better access to this important information, we’ve made the
materials accessible from the phone’s settings menu and on the web.
Please review these materials prior to using your device. To access the
materials from a connected phone, go to
>

System > Legal information

on the web, visit www.motorola.com/device-legal.

Note

:Adapter shall be installed near the equipment and shall be easily
accessible.
The device is restricted to indoor use only when operating in the 5150
to 5350 MHz frequency range.

Regulatory information (e-label).

label (e-label) that provides some regulatory information
To view the regulatory information (such as FCC ID)
phone, go to

Settings > System > Regulatory information

www.motorola.com/device-legal.

Battery charging.

charger, another brand class 2 Limited Power Source USB charger that
complies with USB 1.1, 2.0, 3.0, or greater, and complies with EN301489-34,
EN60950-1 or equivalent, or a high-power USB port on a PC. Chargers that
do not comply with these standards may be unsafe and may cause slow
charging, product damage, or reduced

•

Don’t charge your phone in temperatures below 0°C (32°F) or

45°C (113°F).

• Only use Motorola-approved batteries, which contain safety
and are designed to give the best performance in your

•

Don.’t use a damaged charger or charger cable to charge your

device.

•

Don’t use tools, sharp objects, or excessive force to clean the USB port,

as this may damage your mobile device.

•

Unplug your charger from the electrical outlet when not in use.

Distractions.

Using your mobile device in some circumstances could
distract you and may cause a dangerous situation. Be aware of your
surroundings and environmental hazards when using your mobile

Driving precautions.

responsibility when driving a vehicle. Always obey local laws and
regulations.

Seizures, blackouts, eyestrain & discomfort.

may cause discomfort in hands, fingers, arms, neck, and other parts of your
body, and may cause eyestrain and headaches. It is good practice to use your

, and select a topic. To access the

Your mobile device may use an electronic

Charge your mobile device using a compatible

device performance.

Responsible and safe driving is your primary

Settings

for this device, on the

Prolonged use of any

In order to

about the device.

, or visit

mobile device.

materials

provide

Motorola

above
circuitry

device.

device

2

en-US

device in a safe area with comfortable ambient lighting, and take frequent
breaks if you feel discomfort. Seek medical advice if symptoms persist.

In rare cases, flashing patterns or lights, for example in video games

3

en-US

or movies, may cause seizures or blackouts. If you suffer any seizures or
blackouts, or have a history of seizures, stop using your device and
medical advice.

Medical devices.

medical device, consult your healthcare provider and the
manufacturer’s directions before using this mobile device.

If you use a pacemaker or defibrillator, the FCC recommends that you
the following precautions:

•

•

•

Important:

magnets more than 20 cm. (8 in.) from medical devices, such as pacemakers,
internal cardio defibrillators or other devices that can be affected by a
magnetic field. Also, keep away from credit cards, ID
that use magnetically encoded information.

Children and animals. Keep your mobile device and its accessories away
from small children and animals.

hazardous to small children and animals. For example, a choking hazard may
exist for small, detachable parts. Keep plastic bags away from babies and
children to avoid danger of suffocation
children use your mobile device and
their safety, and to help prevent loss of data or unexpected charges for data or
app purchases.

Glass parts.

made of glass. If the glass breaks, chips, or cracks, do not touch
or attempt to remove it. Stop using your mobile device until it can be repaired
by a qualified service center.

Use & care.

following:

•

•

•

•

•

If you use an implantable pacemaker or defibrillator,

ALWAYS keep the mobile device more than 20 centimeters (8 inches)
from the pacemaker or defibrillator.

Use the ear opposite the pacemaker or defibrillator to minimize
potential for interference.

Turn OFF the mobile device immediately if you have any reason to
suspect that interference is taking place.

Liquids.

humidity, sweat, or other liquids.

Drying.

conventional oven, or dryer.

Extreme heat or cold.

temperatures below -20°C (-4°F) or above 60°C (140°F).

Dust and dirt.

similar materials.

Cleaning.

Some products contain magnets. Always keep products

These products are not toys

and choking.

accessories, monitor their access for

Some parts of your mobile device, like your screen, could be

To care for your Motorola mobile device, please observe

Don’t try to dry your mobile device using a microwave oven,

Don’t expose your mobile device to water, rain, extreme

Don’t expose your mobile device to dust, dirt, sand, food, or

To clean your mobile device, use only a dry soft cloth.

Don’t store or use your phone in

cards and other media

Supervise access.

device

seek

or other

observe

the

with

and maybe

If

the

4

Don’t use chemicals or compressed air.

•

Shock and vibration.

strong vibration.

•

Protection.

any available connectors, compartments and removable
closed and secure, and avoid carrying it with hard objects such as keys
or coins.

LED light safety.

used as intended. Avoid staring directly at the LED light source,
cause discomfort or temporarily impair vision.

Class 1 Laser.

is safe under reasonably foreseeable conditions of use in accordance with
international standards. Do not attempt to modify

Operational warnings. Obey all posted signs when using mobile devices in
public areas.

•

Potentially explosive areas:

not always, posted and can include blasting areas, fueling stations,
fueling areas (such as below decks on boats), fuel or chemical
transfer or storage facilities, or areas where the air contains chemicals
or particles, such as grain dust, or metal powders.

Turn off your mobile device before entering such an area, and do not
charge batteries. In such areas, sparks can occur and cause an
explosion or fire.

Don’t drop your mobile device or expose it

To help protect your mobile device, always make sure that

This product uses an LED light source, which is safe when

This device contains a Class 1 laser focusing system, which

or disassemble.

Potentially explosive areas are

to

covers are

which may

often, but

5

Symbol key:

Important safety information follows.

Your battery or mobile device may require
recycling in accordance with local laws.
Contact your local regulatory authorities for
more information.

Don’t dispose of your battery or mobile device
with your household waste. See Disposal &
recycling for more information.

Don’t dispose of your battery or mobile
device in a fire.

For indoor use only.

Listening at high volume to music or voice
through a headset or headphone may damage
your hearing.

Your charger, mobile device, battery (if user-

display, user’s guide, or packaging may contain

removable), device

symbols, defined as follows:

Specific absorption rate (ICNIRP).

YOUR MOBILE DEVICE MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES. The highest SAR values under the
ICNIRP guidelines for your device model are listed below:

6

Head SAR

[2.4GHz WLAN], Wi-Fi,

Bluetooth

0.450 W/kg

Body-worn SAR

[LTE Band 3], Wi-Fi,

Bluetooth

1.376 W/kg

Operating mode

Frequency range

MHz / Band

Maximum EIRP

power Unit (dBm)

Bluetooth

2400 – 2483.5

20

WLAN 2.4G

2400 – 2483.5

20

WLAN 5G band 1

5150-5250

23

WLAN 5G band 2

5250-5350

20

WLAN 5G band 3

5470-5725

20

WLAN 5G band 4

5725-5850

14

To view additional SAR information on your phone, go to
>

System > Legal information > RF information

the web, visit www.motorola.com/rfhealth.

User privacy.

[ja-JP, MEA] Motorola and Lenovo are committed to protecting

and appropriately using personal data and user information
To better understand what data Motorola and Lenovo may collect and use, be
sure to review the Motorola and/or Lenovo privacy policies linked within your
device (found at device set-up and in
advantage of the privacy and security controls and features within your device.

In addition, please note that when your Motorola product is turned on for the
first time (and is connected to the internet), the international
equipment identity (IMEI) number or serial number
together with the information about the country and city where this product is
first activated will be registered
with Motorola and/or Lenovo; this will be a one-time registration.
the mobile phone/tablet’s activation will facilitate after­verifying the product’s authenticity. For the registration, the data transmitted is
less than 1KB.

Supported frequencies and power.

the following frequencies, subject to location and

Model XT1962-5

Settings

This device is capable of

Settings

. To view the information on

). Please also be sure to take

(SN) of this product

sales service to you by

network availability.

under our care.

mobile station

Confirming

operation on

7

Operating mode

Frequency range

MHz / Band

Maximum

Conducted power

Unit

(

dBm)

GPS/GLONASS

1559-1610

N/A

FM Receive

87.5 – 108

N/A

GSM900

880-915

33.5

GSM1800

1710-1785

30.5

WCDMA Band I

1920–1980

24

WCDMA Band VIII

880 - 915

25

LTE Band 1

1920 - 1980

24

LTE Band 3

1710 - 1785

24

LTE Band 7

2500 - 2570

24

LTE Band 8

880 -915

24

LTE Band 20

832 - 862

24

LTE Band 28

703 - 748

24

LTE Band 38

2570 - 2620

24

LTE Band 40

2300 - 2400

24

Operating mode

Frequency（

MHz）

H-Field

Strength(dBuA/m at

10m)

NFC 13.56 42

European conformance (CE).

mobile devices that carry a CE mark. Contact point: Regulatory
Motorola Mobility UK Ltd., Redwood, Crockford Lane, Chineham Business
Park, Basingstoke, RG24 8WQ, UK.

Hereby, Motorola Mobility LLC declares that the radio equipment

The following information is applicable

to

Compliance,

8

with this declaration and bearing the CE mark is

AT BE BG CH CY CZ DE DK EE EL ES FI FR HR HU IE IS IT LI LT LU LV

MT NL NO PL PT RO SE SI SK TR UK

Directive 2014/53/EU.
The full DoC can be found at www.motorola.com/red. Use the search feature

to find your device’s model or type. Your device’s model
and type may be under the battery, under the rear cover, or on the exterior of
the device.

Restrictions of use.

European member states subject to the following restrictions. For
products that support Wi-Fi 802.11a/ac (as defined in your
product information): Outside the United States, this device is
restricted to indoor use when operating in the 5.15 to 5.35 GHz
(802.11a) Wi-Fi frequency band.

Exposure to RF energy & device operation.

a transmitter and receiver of RF energy. It is designed to
regulatory requirements concerning human RF exposure.
performance, and to stay within the RF exposure guidelines:

•

Hold your mobile device normally at your ear when talking on it.

•

When using the mobile device next to your body (other than in your
hand or against your head), maintain a distance of 5 mm from your
body to be consistent with how the mobile device is
compliance with RF exposure requirements.

•

If you use your mobile device with a non-Motorola accessory case or
holder, make sure the accessory maintains the required separation
distance and has no metallic parts.

Note: [fr-FR] According to the World Health Organization, “many

have been carried out over the last twenty years to evaluate the risks that
mobile devices present to health. Up to now, the

This product may be used in the

in compliance with

following

[EU] Your mobile device

comply with

For optimal device

tested for

studies

contains

9

negative impact on health of using mobile devices has not been proven”
(Leaflet No. 193). In accordance with French regulations,
to include the following recommendations regarding
measures: you can limit your exposure to radio­frequency energy a) by using your mobile device in areas with good network
coverage, or b) by using a hands-free kit to keep your mobile device away
from your head and body. In this latter case, pregnant women are advised to
keep their mobile device away from their abdomen. It is also recommended
that adolescents keep their mobile devices away from the lower part of their
abdomen.

EU Declaration of Conformity.

Organization:
Motorola Mobility UK Ltd., Redwood, Crockford Lane, Chineham
Business Park, Basingstoke, RG24 8WQ, UK.
We, Motorola Mobility LLC, declare under our sole responsibility that
the above named product(s) conform to the
essential requirements of the following European Union directives:

<report text here>

Applied standards.

<report text here>

Importer company.

Turkiye Istanbul Şubesi. Palladium Tower İş Mrk. K.Bakkalköy Mh. Halk
Cad. Kardelen Sokak No:2/1 Kat:3. Ofis No: 13 34746. Tel: [phone]
01 00 Atasehir Istanbul Türkiye.

Service life.

[tr-TR] This product has an expected service life of 5 (five)

years as determined by the Turkish Ministry of Customs and Trade.

Declaration of Conformity.

characters, complies with the ETSI TS 123.038 V8.0.0 and ETSI TS

123.040 V8.1.0 technical specifications. It also complies with EEE
regulations.

Eurasian compliance mark. [RU/CIS] EAC mark covers Russian Type
Approval.

Store and transfer temperature.

+5…+45 degrees Celsius, humidity 5%...95%, away from
electrical equipment, dust, or mud. Use in between

-10…+35 degrees Celsius, humidity 8…85%, away from heating and
electrical equipment, dust, and mud.

[tr-TR] [Replace with actual report] Certifying

[tr-TR] [Replace with actual report]

[tr-TR] Lenovo Technology B.V. Merkezi Hollanda

[tr-TR] This device, containing all Turkish

[RU/CIS] Store and transport in between

we are obliged

precautionary

MOTOROLA MOBILITY LLC GLOBAL LIMITED
WARRANTY MOBILE PHONES

[es-CO, pt-BR, ja-JA, id-ID, PRC, TR]

Motorola Mobility LLC, or its subsidiaries, (“Motorola”) warrants to the original
consumer purchaser (“you”) that the Mobile Phone or Moto
accompanying this warranty, and any in-box accessories which
(the “Products”), will be free of substantial defects in material and

Mod

heating and

accompany it

1

workmanship for the period noted in the Addendum (see end of section),
beginning from the date of original consumer purchase (“Warranty Period”)
provided that the Products are used for

Note for Moto Mods owners: This warranty covers only the Moto Insta-Share
Projector, Hasselblad True Zoom, Moto Power Pack, Moto Style Shell
Wilreless Charging, Moto TurboPower Pack, Moto 360 Camera, and Moto
Smart Speaker with Amazon Alexa, and Polaroid Insta-Share Printer Moto
Mods. Third-party Moto Mods are not covered by this warranty, but may be
covered by a separate warranty

normal consumer purpose.

1

that accompanies them.
Repairs made by Motorola or its authorized agent under this Limited

Warranty (“Warranty Service”) are covered for the balance of the original
Warranty Period, or for the period noted in the Addendum, whichever is
longer. This Limited Warranty covers only a purchase of new Products from
Motorola or an authorized reseller or authorized distributor of Motorola
Products which are accompanied in-box by this written Limited Warranty. This
Limited Warranty is personal to you and not transferable. No retailer or other
third party is authorized to make any representations on behalf of Motorola or
to modify this

Additional warranty coverage for those Products that contain the
ShatterShield™ Display (not all products contain the ShatterShield™
display, see printed manual for details). The ShatterShield™ display
consists of the internal display panel and embedded lens, which are
warranted against shattering and cracking for four (4) years from the
original date of consumer purchase. Certain phones may include a
protective lens, screen protectors, or other similar external layers,
which are not covered by this additional warranty. All other limitations and
exclusions contained in this Limited Warranty (see “What is not
section), including scratches and other cosmetic damage,
or abuse, and normal wear and tear, apply to the
ShatterShield™ display.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR COUNTRY.
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION
LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF
DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS
CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO ALL
RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION
LAWS AND REGULATIONS. FOR A FULL UNDERSTANDING OF YOUR
RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY,
PROVINCE OR STATE.

What will we do if you make a claim under this
Warranty?

If you make a valid claim under this Limited Warranty, Motorola, or its
Authorized Service Provider will, at their discretion, either (1) repair the
Product using new, used, or reconditioned replacement parts; or
(2)

replace the Product with a new or ‘like new’ reconditioned Product that is
the same or similar to the warranted Product; or (3) refund the purchase price.
Repaired or replaced products will be returned to you
configuration, plus any applicable software
and/or compatibility with third party applications (for which Motorola shall have
no liability). Any refunded or replaced Product shall become the property of
Motorola. To obtain service under this Limited Warranty, the claim should be
made in the country where the Product was intended for sale; otherwise repair

Limited Warranty.

updates, which may affect use

covered”

intentional damage

components of the

Limited

in their original factory

1

services are limited to the options available in the country where the
requested.

What is not covered?

This Limited Warranty does not cover the following unless they occurred
because of a defect in materials or workmanship:

(a)

Normal wear and tear due to the normal aging of the Product,
including parts that are expected to deteriorate over time, such as batteries,
lens liners, or protective coatings.

(b)

Cosmetic damage, including scratches, dents, and cracks to the
Products.

(c)

Damage caused by the use of non-Motorola branded or

approved products, accessories or software.
(d)

Damage caused beyond the reasonable control of Motorola, including
damage caused by (i) accident, abuse, misuse; (ii) operating a Product
outside its permitted or intended uses as defined in the Products’ User
Manual, Quick Start Guide, Online Tutorials, and other documentation
provided to you, including use of the Products for commercial purposes; (iii)
improper care and handling (e.g. subjecting the Product to temperatures
above the temperature for which the Product is approved), abuse or neglect
(e.g. broken or bent connectors, ports, or SIM/SD card slots); impact
damage (e.g. dropping the Product); (iv) contact with liquids, water, rain,
extreme humidity, unusually heavy perspiration,
sand, food, dirt or other similar substances (except for Products sold as
resistant to such substances), but
then only to the extent the damage was not caused by incorrectly securing
the phone’s protective elements (e.g. failing to properly close a seal), or
such protective elements are damaged or missing (e.g. a cracked back
cover), or subjecting a Product to conditions beyond its stated
specifications or limits (e.g. IPx7, 30 minutes in 1 meter of fresh water); or
(v) flood, fire, earthquake, tornado or other acts of God not within
Motorola’s reasonable control.

(e)

Unauthorized service. Defects or damage resulting from someone
other than Motorola or a Motorola authorized service center servicing,
testing, adjusting, installing, maintaining, altering, or tampering with the
Products.

(f)

Products that have been modified in any manner without the written
permission of Motorola, including Products (i) with serial numbers or other
manufacturer codes that have been removed, altered or obliterated; (ii) with
mismatched or duplicated serial numbers; (iii) with broken seals or other
evidence of tampering; or
(iv) which have been modified to alter functionality or capability, or show
evidence of attempts to modify them.

•

WARNING AGAINST UNLOCKING THE BOOTLOADER OR
ALTERING A PRODUCT’S OPERATING SYSTEM SOFTWARE:

vapor or other moisture;

service is

10

ALTERING A PRODUCT’S OPERATING SYSTEM, WHICH INCLUDES
UNLOCKING THE BOOTLOADER, ROOTING A DEVICE OR RUNNING
ANY OPERATING SOFTWARE OTHER THAN THE APPROVED
VERSIONS ISSUED BY MOTOROLA AND ITS PARTNERS FOR YOUR
SPECIFIC DEVICE MAY PERMANENTLY DAMAGE YOUR PRODUCT,
CAUSE IT TO BE UNSAFE AND/OR MALFUNCTION AND ANY
DAMAGE THAT IS CAUSED THEREFROM WILL, UNLESS OTHERWISE
STATED BY MOTOROLA, NOT BE COVERED BY THIS LIMITED
WARRANTY.

•

(g)
communication service or network you subscribe to or use with the
Product.

(h)
Products.

•

IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF IT

CEASES TO COMPLY WITH THE GOVERNMENT
AUTHORIZATIONS THAT APPROVED ITS RELEASE.
THEREFORE, YOU MUST NOT MAKE CHANGES TO THE PRODUCT
AFFECTING ITS EMISSION, MODULATION, TRANSMISSION
CHARACTERISTICS, INCLUDING POWER LEVELS, OPERATING
FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE,
TRANSMISSION MODES AND THE INTENDED METHOD OF USE OF
THE PRODUCT.

Defects, damages, or the failure of the Product due to any third party

Software, either embedded in, downloaded to, or accompanied with the

TO THE EXTENT PERMITTED BY APPLICABLE LAW,

SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
NONINFRINGEMENT, ALL WARRANTIES AGAINST HIDDEN OR
LATENT DEFECTS, AND MOTOROLA DOES NOT WARRANT THAT THE
OPERATION
OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS
LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK
IN COMBINATION WITH ANY HARDWARE OR SOFTWARE
APPLICATIONS OR THIRD PARTY SERVICES, BE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO,
LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR
APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS IN THE
PRODUCTS OR SOFTWARE WILL BE CORRECTED. WHERE
SUCH STATUTORY OR IMPLIED WARRANTIES
CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT
PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN
DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY
CONTAINED HEREIN AND THE REMEDIES OF REPAIR,
REPLACEMENT, OR REFUND AS DETERMINED
BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE EXCLUSIVE
REMEDY OF THE CONSUMER. NO ORAL OR WRITTEN
REPRESENTATIONS MADE BY MOTOROLA OR ANY SELLER,
RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING
EMPLOYEES AND AGENTS THEREOF, SHALL

MOTOROLA

OR

11

CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE
THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS
OF THIS LIMITED WARRANTY.

•

TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA
SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER IN
CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING
NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE
OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE
OR PROFITS; LOSS OF BUSINESS;
OF OPPORTUNITY; LOSS
OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR
CORRUPTION OF INFORMATION, DATA, SOFTWARE OR
APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH
RECOVERING, PROGRAMMING, OR REPRODUCING ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED ON OR
USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE TO MAINTAIN
THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON
THE PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR
IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE
PRODUCTS OR SERVICES PROVIDED UNDER THIS LIMITED
WARRANTY. BY MAKING A CLAIM UNDER THIS LIMITED WARRANTY
YOU ACKNOWLEDGE THAT YOU UNDERSTAND THE ABOVE
DISCLAIMERS OF LIABILITY.

•

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
LIMITATION OR EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR
LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR THE
LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL INJURIES
CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
THAT VARY FROM STATE OR JURISDICTION.

My Product needs service, what should I do?

valid proof of purchase, showing the date of purchase, you will need it to
obtain warranty coverage.

1.

Before attempting to diagnose or repair any Product, please

software, applications, and other data, including

games, which will be erased during the repair process and cannot be

reinstalled by Motorola and Motorola shall have no liability therefore.

2.

Review the online Motorola customer support website at www.

motorola.com for troubleshooting information.

3.

If the Product is still not functioning properly after you have

troubleshooting instructions suggested on this website,

BUSINESS INTERRUPTION; LOSS

Locate your

backup all

contacts, photos, music,

followed

12

please contact Motorola using the contact details provided on the

Country/Region

Warranty Period (Months)
Phone/Charger/Earphone/

Non-Removable Battery/
Removable Battery

Country X / X / X / X / X

support page of www.motorola.com.

4.

If your Product is covered by this Limited Warranty, you may be
required to download, or otherwise obtain and accept software updates.
You are responsible for any third party data costs
obtaining the downloads.

Before we can provide any further support under this Limited Warranty you
must first comply with the warranty processes outlined above, and any
repair instructions provided by Motorola.

5.

If the software update does not fix the problem, you will receive
instructions on how and where to ship the Product for evaluation.
You must supply: (i) proof of purchase; (ii) a
written description of the problem; (iii) the name of your mobile network
service provider, if applicable; and (iv) your home and email address and
telephone number. Motorola reserves the right to charge you for the cost
of shipping the Product to and from the authorized service center.

6.

If the Product is not covered by this Limited Warranty (and you do
not have any other statutory rights in your place of
residence), Motorola will inform you of the availability, price, and other
conditions applicable to such out-of-warranty repair of the Product.

Addendum: Warranty periods by country

incurred when

customer

Service & Repairs.

help. Go to www.motorola.com/support, where you can select from a number
of customer care options.

Copyright & Trademarks.

MOTO family of marks are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. All other
product or service names are the
© 2018 Motorola Mobility LLC. All rights reserved.
Number: TBD-A

Motorola Mobility LLC
222 W. Merchandise Mart Plaza Chicago,
IL 60654

If you have questions or need assistance, we’re here to

MOTOROLA, the stylized M logo, MOTO,

www.motorola.com

property of their respective owners.

Manual

and the

13 30

30

Settings > System > Legal information > RF information > Radio
frequency (RF) energy > Exposure to RF energy & device
operation