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en-US
Safety, regulatory, & legal
Where is my legal, safety and regulatory information?
you with better access to this important information, we’ve made the
materials accessible from the phone’s settings menu and on the web.
Please review these materials prior to using your device. To access the
materials from a connected phone, go to
> System > Legal information
materials on the web, visit www.motorola.com/device-legal.
Regulatory information (e-label).
label (e-label) that provides some regulatory information
view the regulatory information (such as FCC ID)
go to
Settings > System > Regulatory information
www.motorola.com/device-legal.
Battery charging.
charger, another brand class 2 Limited Power Source USB charger that
complies with USB 1.1, 2.0, 3.0, or greater, and complies with EN301489-34,
EN60950-1 or equivalent, or a high-power USB port on a PC. Chargers that do
not comply with these standards may be unsafe and may cause slow
charging, product damage, or reduced
•
• Only use Motorola-approved batteries, which contain safety
•
•
Distractions.
you and may cause a dangerous situation. Be aware of your
and environmental hazards when using your mobile
Driving precautions.
responsibility when driving a vehicle. Always obey local laws and
regulations.
Seizures, blackouts, eyestrain & discomfort.
cause discomfort in hands, fingers, arms, neck, and other parts of your body,
and may cause eyestrain and headaches. It is good practice to use your device
in a safe area with comfortable ambient lighting, and take frequent breaks if
you feel discomfort. Seek medical advice if symptoms persist.
In rare cases, flashing patterns or lights, for example in video games or
movies, may cause seizures or blackouts. If you suffer any seizures or
blackouts, or have a history of seizures, stop using your device and
medical advice.
Charge your mobile device using a compatible
Your mobile device will not charge if the temperature is too high or low.
and are designed to give the best performance in your
Don.’t use a damaged charger or charger cable to charge your
device.
Don’t use tools, sharp objects, or excessive force to clean the USB port,
as this may damage your mobile device.
Using your mobile device in some circumstances could
Responsible and safe driving is your primary
Settings
, and select a topic. To access the
Your mobile device may use an electronic
device performance.
In order to
provide
about the device. To
for this device, on the phone,
, or visit
Motorola
circuitry
mobile device.
surroundings
device.
Prolonged use of any
device may
seek
distract
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Medical devices.
medical device, consult your healthcare provider and the
manufacturer’s directions before using this mobile device.
If you use a pacemaker or defibrillator, the FCC recommends that you
the following precautions:
•
•
•
Important:
magnets more than 20 cm. (8 in.) from medical devices, such as pacemakers,
internal cardio defibrillators or other devices that can be affected by a
magnetic field. Also, keep away from credit cards, ID
that use magnetically encoded information.
Children and animals. Keep your mobile device and its accessories away
from small children and animals.
hazardous to small children and animals. For example, a choking hazard may
exist for small, detachable parts. Keep plastic bags away from babies and
children to avoid danger of suffocation
children use your mobile device and
safety, and to help prevent loss of data or unexpected charges for data or app
purchases.
Glass parts.
made of glass. If the glass breaks, chips, or cracks, do not touch
or attempt to remove it. Stop using your mobile device until it can be repaired
by a qualified service center.
Use & care.
following:
•
•
•
•
•
•
•
If you use an implantable pacemaker or defibrillator,
ALWAYS keep the mobile device more than 20 centimeters (8 inches)
from the pacemaker or defibrillator.
Use the ear opposite the pacemaker or defibrillator to minimize
potential for interference.
Turn OFF the mobile device immediately if you have any reason to
suspect that interference is taking place.
Liquids.
humidity, sweat, or other liquids.
Drying.
conventional oven, or dryer.
Extreme heat or cold.
in extreme heat or cold.
Dust and dirt.
similar materials.
Cleaning.
use chemicals or compressed air.
Shock and vibration.
strong vibration.
Protection.
any available connectors, compartments and removable
closed and secure, and avoid carrying it with hard objects such as keys
or coins.
Some products contain magnets. Always keep products
Some parts of your mobile device, like your screen, could be
To care for your Motorola mobile device, please observe
Don’t try to dry your mobile device using a microwave oven,
Don’t expose your mobile device to water, rain, extreme
Don’t store, charge, or use your mobile
Don’t expose your mobile device to dust, dirt, sand, food, or
To clean your mobile device, use only a dry soft cloth.
Don’t drop your mobile device or expose it
To help protect your mobile device, always make sure that
cards and other media
These products are not toys
and choking.
accessories, monitor their access for their
Supervise access.
device
or other
observe
the
with
and maybe
the
device
Don’t
to
covers are
If
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Operational warnings.
Important safety information follows.
Your battery or mobile device may require
recycling in accordance with local laws.
Contact your local regulatory authorities for
more information.
Don’t dispose of your battery or mobile device
with your household waste. See Disposal &
recycling for more information.
Don’t dispose of your battery or mobile
device in a fire.
For indoor use only.
Listening at high volume to music or voice
through a headset or headphone may damage
your hearing.
public areas.
•
Potentially explosive areas:
not always, posted and can include blasting areas, fueling stations,
fueling areas (such as below decks on boats), fuel or chemical transfer
or storage facilities, or areas where the air contains chemicals or
particles, such as grain dust, or metal powders.
Turn off your mobile device before entering such an area, and do not
charge batteries. In such areas, sparks can occur and cause an
explosion or fire.
•
Symbol key:
device display, user’s guide, or packaging may contain
as follows:
Obey all posted signs when using mobile
Your charger, mobile device, battery (if user-
Potentially explosive areas are
symbols, defined
devices in
often, but
removable),
Disposal & recycling:
Battery recycling.
Proper battery disposal is important to your safety and also to the environment
and can be done at various locations, such as
among others.
Recycling mobile devices and accessories.
[pt-BR]
Do not dispose of batteries in a fire; they may explode.
Do not dispose
stores and service providers,
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of mobile devices or electrical accessories (such as chargers,
or batteries) in household waste or by burning.
The appropriate solution is to return mobile devices, batteries or accessories
at any authorized Motorola dealer in your region or dispose of them in
ECOMOTO program bins, which meet PNRS (Política nacional de resíduos
sólidos — Brazilian national solid waste
current legislation.
To access a list of the locations for safe disposal of mobile devices, batteries
and accessories, refer to this page: www.motorola.com/recycling.
This product is RoHS compliant.
Instructions for appropriate environmental disposal
Look for one of the recycling bins. You can check the locations of the
here: www.motorola.com/recycling.
1.
2.
3.
Recycling packaging.
recycled and can be disposed of at selective collection points.
Important:
recycling bin, you acknowledge and agree that you are
items, irrevocably, permanently and irreversibly,
manager, and that any data that may be stored on the handset and/or
accessories will be destroyed in the recycling process, so requests for recovery
of this data cannot be met in any circumstances, with the manufacturers and/or
third parties appointed by them being completely exempt from any type of
liability or duty to provide compensation.
Remove the SIM Card and, if necessary, disable your cell phone
the operator.
Remove or delete your personal data from the cell phone.
Disconnect the cell phone before disposing of it in a recycling bin.
All packaging from Motorola devices can
When disposing of your mobile device, battery or
policy) requirements and other
headphones
to the reverse logistics system
bins
with
be
accessory in a
giving the discarded
MOTOROLA MOBILITY LLC GLOBAL LIMITED
WARRANTY MOBILE PHONES
[es-CO, pt-BR, ja-JA, id-ID, PRC, TR]
Motorola Mobility LLC, or its subsidiaries, (“Motorola”) warrants to the original
consumer purchaser (“you”) that the Mobile Phone or Moto
accompanying this warranty, and any in-box accessories which
(the “Products”), will be free of substantial defects in material and
workmanship for the period noted in the Addendum (see end of section),
beginning from the date of original consumer purchase (“Warranty Period”)
provided that the Products are used for
Note for Moto Mods owners: This warranty covers only the Moto Insta-Share
Projector, Hasselblad True Zoom, Moto Power Pack, Moto
Mod
normal consumer purpose.
accompany it
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Style Shell Wilreless Charging, Moto TurboPower Pack, Moto 360 Camera,
and Moto Smart Speaker with Amazon Alexa, and Polaroid Insta-Share
Printer Moto Mods. Third-party Moto Mods are not covered by this warranty,
but may be covered by a separate warranty
Repairs made by Motorola or its authorized agent under this Limited Warranty
(“Warranty Service”) are covered for the balance of the original Warranty
Period, or for the period noted in the Addendum, whichever is longer. This
Limited Warranty covers only a purchase of new Products from Motorola or an
authorized reseller or authorized distributor of Motorola Products which are
accompanied in-box by this written Limited Warranty. This Limited Warranty is
personal to you and not transferable. No retailer or other third party is
authorized to make any representations on behalf of Motorola or to modify
this
Limited Warranty.
Additional warranty coverage for those Products that contain the
ShatterShield™ Display (not all products contain the ShatterShield™
display, see printed manual for details). The ShatterShield™ display
consists of the internal display panel and embedded lens, which are
warranted against shattering and cracking for four (4) years from the original
date of consumer purchase. Certain phones may include a protective lens,
screen protectors, or other similar external layers,
which are not covered by this additional warranty. All other limitations and
exclusions contained in this Limited Warranty (see “What is not
section), including scratches and other cosmetic damage,
or abuse, and normal wear and tear, apply to the
ShatterShield™ display.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR COUNTRY.
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION
LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF
DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS
CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO ALL
RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION
LAWS AND REGULATIONS. FOR A FULL UNDERSTANDING OF YOUR
RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY,
PROVINCE OR STATE.
What will we do if you make a claim under this
Warranty?
If you make a valid claim under this Limited Warranty, Motorola, or its
Authorized Service Provider will, at their discretion, either (1) repair the
Product using new, used, or reconditioned replacement parts; or
(2)
replace the Product with a new or ‘like new’ reconditioned Product that is
the same or similar to the warranted Product; or (3) refund the purchase price.
Repaired or replaced products will be returned to you
configuration, plus any applicable software
and/or compatibility with third party
that accompanies them.
components of the
updates, which may affect use
covered”
intentional damage
Limited
in their original factory
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applications (for which Motorola shall have no liability). Any refunded or
replaced Product shall become the property of Motorola. To obtain service
under this Limited Warranty, the claim should be made in the country where
the Product was intended for sale; otherwise repair services are limited to the
options available in the country where the
What is not covered?
This Limited Warranty does not cover the following unless they occurred
because of a defect in materials or workmanship:
(a)
Normal wear and tear due to the normal aging of the Product,
including parts that are expected to deteriorate over time, such as batteries,
lens liners, or protective coatings.
(b)
Cosmetic damage, including scratches, dents, and cracks to the
Products.
(c)
Damage caused by the use of non-Motorola branded or
approved products, accessories or software.
(d)
Damage caused beyond the reasonable control of Motorola, including
damage caused by (i) accident, abuse, misuse; (ii) operating a Product
outside its permitted or intended uses as defined in the Products’ User
Manual, Quick Start Guide, Online Tutorials, and other documentation
provided to you, including use of the Products for commercial purposes; (iii)
improper care and handling (e.g. subjecting the Product to temperatures
above the temperature for which the Product is approved), abuse or neglect
(e.g. broken or bent connectors, ports, or SIM/SD card slots); impact
damage (e.g. dropping the Product); (iv) contact with liquids, water, rain,
extreme humidity, unusually heavy perspiration,
sand, food, dirt or other similar substances (except for Products sold as
resistant to such substances), but
then only to the extent the damage was not caused by incorrectly securing
the phone’s protective elements (e.g. failing to properly close a seal), or
such protective elements are damaged or missing (e.g. a cracked back
cover), or subjecting a Product to conditions beyond its stated
specifications or limits (e.g. IPx7, 30 minutes in 1 meter of fresh water); or
(v) flood, fire, earthquake, tornado or other acts of God not within
Motorola’s reasonable control.
(e)
Unauthorized service. Defects or damage resulting from someone
other than Motorola or a Motorola authorized service center servicing,
testing, adjusting, installing, maintaining, altering, or tampering with the
Products.
(f)
Products that have been modified in any manner without the written
permission of Motorola, including Products (i) with serial numbers or other
manufacturer codes that have been removed, altered or obliterated; (ii) with
mismatched or duplicated serial numbers; (iii) with broken seals or other
evidence of tampering; or
(iv) which have been modified to alter functionality or capability, or
service is requested.
vapor or other moisture;
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show evidence of attempts to modify them.
•
WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A
PRODUCT’S OPERATING SYSTEM SOFTWARE: ALTERING A
PRODUCT’S OPERATING SYSTEM, WHICH INCLUDES UNLOCKING
THE BOOTLOADER, ROOTING A DEVICE OR RUNNING ANY
OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS
ISSUED BY MOTOROLA AND ITS PARTNERS FOR YOUR SPECIFIC
DEVICE MAY PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE IT
TO BE UNSAFE AND/OR MALFUNCTION AND ANY DAMAGE THAT IS
CAUSED THEREFROM WILL, UNLESS OTHERWISE STATED BY
MOTOROLA, NOT BE COVERED BY THIS LIMITED WARRANTY.
•
IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF IT
CEASES TO COMPLY WITH THE GOVERNMENT
AUTHORIZATIONS THAT APPROVED ITS RELEASE.
THEREFORE, YOU MUST NOT MAKE CHANGES TO THE PRODUCT
AFFECTING ITS EMISSION, MODULATION, TRANSMISSION
CHARACTERISTICS, INCLUDING POWER LEVELS, OPERATING
FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE,
TRANSMISSION MODES AND THE INTENDED METHOD OF USE OF
THE PRODUCT.
(g)
Defects, damages, or the failure of the Product due to any third party
communication service or network you subscribe to or use with the
Product.
(h)
Software, either embedded in, downloaded to, or accompanied with the
Products.
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW,
SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
NONINFRINGEMENT, ALL WARRANTIES AGAINST HIDDEN OR
LATENT DEFECTS, AND MOTOROLA DOES NOT WARRANT THAT THE
OPERATION
OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS
LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK
IN COMBINATION WITH ANY HARDWARE OR SOFTWARE
APPLICATIONS OR THIRD PARTY SERVICES, BE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO,
LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR
APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS IN THE
PRODUCTS OR SOFTWARE WILL BE CORRECTED. WHERE
SUCH STATUTORY OR IMPLIED WARRANTIES
CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT
PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN
DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY
CONTAINED HEREIN AND THE REMEDIES OF REPAIR, REPLACEMENT,
OR REFUND AS DETERMINED
BY MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE
EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL OR
MOTOROLA
OR
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WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY
SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS,
INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE
ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE THE
SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF
THIS LIMITED WARRANTY.
•
TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA
SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER IN
CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING
NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE
OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE
OR PROFITS; LOSS OF BUSINESS;
OF OPPORTUNITY; LOSS
OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR
CORRUPTION OF INFORMATION, DATA, SOFTWARE OR
APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH
RECOVERING, PROGRAMMING, OR REPRODUCING ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED ON OR
USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE TO MAINTAIN
THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON
THE PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR
IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE
PRODUCTS OR SERVICES PROVIDED UNDER THIS LIMITED
WARRANTY. BY MAKING A CLAIM UNDER THIS LIMITED WARRANTY
YOU ACKNOWLEDGE THAT YOU UNDERSTAND THE ABOVE
DISCLAIMERS OF LIABILITY.
•
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE
LIMITATION OR EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR
LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR THE
LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL INJURIES
CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
THAT VARY FROM STATE OR JURISDICTION.
My Product needs service, what should I do?
valid proof of purchase, showing the date of purchase, you will need it to
obtain warranty coverage.
1.
Before attempting to diagnose or repair any Product, please
software, applications, and other data, including
games, which will be erased during the repair process and cannot be
reinstalled by Motorola and Motorola shall have no liability therefore.
2.
Review the online Motorola customer support website at www.
motorola.com for troubleshooting information.
BUSINESS INTERRUPTION; LOSS
Locate your
backup all
contacts, photos, music,
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3.
Country/Region
Warranty Period (Months)
Phone/Charger/Earphone/
Non-Removable Battery/
Removable Battery
Country X / X / X / X / X
If the Product is still not functioning properly after you have
troubleshooting instructions suggested on this website,
Motorola using the contact details provided on the
of www.motorola.com.
4.
If your Product is covered by this Limited Warranty, you may be
required to download, or otherwise obtain and accept software updates.
You are responsible for any third party data costs
obtaining the downloads.
Before we can provide any further support under this Limited Warranty
you must first comply with the warranty processes outlined above, and
any repair instructions provided by Motorola.
5.
If the software update does not fix the problem, you will receive
instructions on how and where to ship the Product for evaluation.
You must supply: (i) proof of purchase; (ii) a
written description of the problem; (iii) the name of your mobile network
service provider, if applicable; and (iv) your home and email address and
telephone number. Motorola reserves the right to charge you for the cost
of shipping the Product to and from the authorized service center.
6.
If the Product is not covered by this Limited Warranty (and you do
not have any other statutory rights in your place of
residence), Motorola will inform you of the availability, price, and other
conditions applicable to such out-of-warranty repair of the Product.
Addendum: Warranty periods by country
followed
please contact
customer support page
incurred when
Service & Repairs.
help. Go to www.motorola.com/support, where you can select from a number
of customer care options.
Copyright & Trademarks.
MOTO family of marks are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. All other
product or service names are the
© 2018 Motorola Mobility LLC. All rights reserved.
Number: TBD-A
Motorola Mobility LLC
222 W. Merchandise Mart Plaza Chicago,
IL 60654
If you have questions or need assistance, we’re here to
MOTOROLA, the stylized M logo, MOTO,
property of their respective owners.
Manual
and the
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www.motorola.com
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