Motorola T56JM1 Users manual

User Guide

VE20 by Motorola®

www.sprint.com

3/12/08

Motorola, Inc. Consumer Advocacy Office 1307 East Algonquin Road Schaumburg, IL 60196

www.hellomoto.com Note: Do not ship your phone to the above address. If you need to return your phone for repairs, replacement, or warranty

service, please contact the Motorola Customer Support Center at: 1-800-331-6456 (United States)

1-888-390-6456 (TTY/TDD United States for hearing impaired) 1-800-461-4575 (Canada)

Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally, certain features may not be activated by your service provider, and/or the provider's network settings may limit the feature’s functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and other product specifications, as well as the information contained in this user's guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

Software Copyright Notice The Motorola products described in this manual may include copyrighted Motorola and third-party software stored in

semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third-party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted software. Accordingly, any copyrighted software contained in the Motorola products may not be modified, reverse-engineered, distributed, or reproduced in any manner to the ex tent allo wed by law. Furthermore, the purchase of the Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents, or patent applications of Motorola or any third-party software provider, except for the normal, nonexclusive, royalty-free license to use that arises by operation of law in the sale of a product.

Manual number: 6809529A67 Software Version: N/A

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Your Phone’s Menu . . . . . . . . . . . . . . . . . . . . . . . ii

Section 1: Getting Started. . . . . . . . . . . . . . . . . . 1

1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . 2

Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . 2

Activating Your Phone . . . . . . . . . . . . . . . . . . . . . . . 3

Setting Up Your Voicemail. . . . . . . . . . . . . . . . . . . . 4

Sprint Account Passwords . . . . . . . . . . . . . . . . . . . 4

Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Section 2: Your Phone . . . . . . . . . . . . . . . . . . . . . 7

2A. Phone Basics . . . . . . . . . . . . . . . . . . . . . . . . 8

Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Viewing the Display Screen . . . . . . . . . . . . . . . . . 10

Features of Your Phone . . . . . . . . . . . . . . . . . . . . . 12

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Turning Your Phone On and Off. . . . . . . . . . . . . . 14

Using Your Phone’s Battery and Charger. . . . . . 14

Navigating Through the Menus . . . . . . . . . . . . . . 18

Displaying Your Phone Number . . . . . . . . . . . . . 19

Making and Answering Calls. . . . . . . . . . . . . . . . 19

Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

2B. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Sound Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Location Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . 36

Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

TTY Use With Sprint Service . . . . . . . . . . . . . . . . 39

Phone Setup Options . . . . . . . . . . . . . . . . . . . . . . 40

2C. Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Accessing the Security Menu . . . . . . . . . . . . . . . 43

Using Your Phone’s Lock Feature . . . . . . . . . . . . 43

Using Special Numbers . . . . . . . . . . . . . . . . . . . . 45

Limiting the Use of Your Phone. . . . . . . . . . . . . . 45

Erasing Phone Content . . . . . . . . . . . . . . . . . . . . . 47

Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . 47

Security Features for Sprint Power Vision . . . . . 48

2D. Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Understanding Roaming . . . . . . . . . . . . . . . . . . . 50

Setting Your Phone’s Roam Mode . . . . . . . . . . . . 51

Alerting Yourself to Roaming . . . . . . . . . . . . . . . . 52

Using Call Guard. . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Data Roam Guard . . . . . . . . . . . . . . . . . . . 53

2E. History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Viewing Call History . . . . . . . . . . . . . . . . . . . . . . . 54

Call History Options . . . . . . . . . . . . . . . . . . . . 55

Making a Phone Call From Call History . . . . . . 55

Saving a Phone Number From Call History . . . 55 Prepending a Phone Number From

Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Erasing Call History. . . . . . . . . . . . . . . . . . . . . . . . 56

2F. Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

About Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Adding a New Contacts Entry. . . . . . . . . . . . . . . 58

Finding Contacts Entries . . . . . . . . . . . . . . . . . . . 58

Adding a Phone Number to a Contacts

Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Assigning Speed Dial Numbers . . . . . . . . . . . . . 60

Assigning a Ringer or Picture to an Entry. . . . . 60

Assigning an Email Address or Web

Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Assigning a Date. . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Working With Distribution Lists . . . . . . . . . . . . . . . 62

Editing a Contacts Entry or Distribution List . . . . 62

Managing Your Contacts. . . . . . . . . . . . . . . . . . . . 63

Viewing Memory Status. . . . . . . . . . . . . . . . . . . . . 63

Dialing Sprint Services. . . . . . . . . . . . . . . . . . . . . . 63

Using Sprint Mobile Sync . . . . . . . . . . . . . . . . . . . 65

2G. Calendar and Tools . . . . . . . . . . . . . . . . . 66

Using Your Phone’s Calendar . . . . . . . . . . . . . . . 66

Using Your Phone’s Alarm Clock . . . . . . . . . . . . 68

Using Your Phone’s File Manager . . . . . . . . . . . . 69

Using the Calculator . . . . . . . . . . . . . . . . . . . 73

Using the Tip Calculator. . . . . . . . . . . . . . . . 73

Using the World Clock. . . . . . . . . . . . . . . . . . . . . . 73

Using the Stop Watch . . . . . . . . . . . . . . . . . . . . . . 75

Using the Currency Converter. . . . . . . . . . . 75

Using the Unit Converter . . . . . . . . . . . . . . . 76

Using the Notepad . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Voice Records . . . . . . . . . . . . . . . . . . 77

2H. Voice Services . . . . . . . . . . . . . . . . . . . . . . . 79

Using Automatic Speech Recognition (ASR) . . 79

Setting Up Voice Recognition. . . . . . . . . . . . . . . . 81

Working With Voice Recognition . . . . . . . . . . . . . 84

2I. microSD Card . . . . . . . . . . . . . . . . . . . . . . . 87

Using Your Phone’s microSD Card

and Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Working With the microSD Card . . . . . . . . . . . . . 91

2J. Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Taking Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Shooting Videos . . . . . . . . . . . . . . . . . . . . . . . 98

Shooting Your Videos . . . . . . . . . . . . . . . . . 100

Sending Pictures and Videos. . . . . . . . . . . 101

Using Sprint Picture Mail. . . . . . . . . . . . . . . 103

2K. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Turning Bluetooth On and Off. . . . . . . . . . . . . . . 107

Setting Up Bluetooth . . . . . . . . . . . . . . . . . . 108

Transferring Files Between Your Phone

and Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Bluetooth Profiles . . . . . . . . . . . . . . . . . . . . . 111

Section 3: Sprint Service. . . . . . . . . . . . . . . . . 113

3A. Sprint Service Features: The Basics . . 114

Using Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Using SMS Text Messaging . . . . . . . . . . . . . . . . 118

Using SMS Voice Messaging. . . . . . . . . . . . . . . 120

Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Responding to Call Waiting . . . . . . . . . . . . . . . . 122

Making a Three-Way Call. . . . . . . . . . . . . . . 123

Using Call Forwarding. . . . . . . . . . . . . . . . . . . . . 123

Updating Phone Software. . . . . . . . . . . . . . . . . . 124

3B. Sprint Power Vision . . . . . . . . . . . . . . . . . 125

Sprint Power Vision Applications. . . . . . . . . . . . 125

Getting Started With Sprint Power Vision. . . . . 126

Accessing Messaging. . . . . . . . . . . . . . . . . . . . . 130

Downloading Content . . . . . . . . . . . . . . . . . . . . . 133

Exploring the Web . . . . . . . . . . . . . . . . . . . . . . . . 135

On Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Phone as Modem. . . . . . . . . . . . . . . . . . . . . . . . . 140

Sprint Power Vision FAQs . . . . . . . . . . . . . . . . . . 142

3C. Entertainment: Sprint TV and

Sprint Music 143

Sprint TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

The Sprint Music Store . . . . . . . . . . . . . . . . . . . . 146

Sprint Music Manager. . . . . . . . . . . . . . . . . . . . . 151

Streaming Music . . . . . . . . . . . . . . . . . . . . . . . . . 152

3D. Sprint Voice Command . . . . . . . . . . . . . 153

Getting Started With Sprint Voice Command. 153

Creating Your Own Address Book. . . . . . . . . . 154

Making a Call With Sprint Voice Command. . 155

Accessing Information . . . . . . . . . . . . . . . . . . . . 155

Section 4: Safety and Warranty Information 157

4A. Important Safety Information . . . . . . . . 158

General Precautions . . . . . . . . . . . . . . . . . . . . . . 158

Safety and General Information . . . . . . . . . . . . 159

FCC Notice To Users . . . . . . . . . . . . . . . . . . . . . 164

Using Your Phone With a Hearing

Aid Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Specific Absorption Rate Data . . . . . . . . . . . . . 166

Information From the World Health

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Product Registration . . . . . . . . . . . . . . . . . . . . . . 168

Owner’s Record. . . . . . . . . . . . . . . . . . . . . . . . . . 169

User Guide Proprietary Notice. . . . . . . . . . . . . . 169

Export Law Assurances . . . . . . . . . . . . . . . . . . . 169

Wireless: The New Recyclable . . . . . . . . . . . . . 169

California Perchlorate Label . . . . . . . . . . . . . . . . . 170

Privacy and Data Security . . . . . . . . . . . . . . . . . . 170

Smart Practices While Driving . . . . . . . . . . . . . . 171

4B. Manufacturer’s Warranty . . . . . . . . . . . . . 173

Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . . 173

Service and Repairs. . . . . . . . . . . . . . . . . . . . . . . 178

Introduction

This User Guide introduces you to Sprint® service and all the features of your new phone. It’s divided into four sections:

⽧ Section 1: Getting Started

⽧ Section 2: Using Your Phone

⽧ Section 3: Sprint Service Features

⽧ Section 4: Safety and Warranty Information

Throughout this guide, you’ll find tips that highlight special shortcuts and timely reminders to help you make the most of your new phone and service. The Table of Contents and Index will also help you quickly locate specific information.

You’ll get the most out of your phone if you read each section. However, if you’d like to get right to a specific feature, simply locate that section in the Table of Contents and go directly to that page. Follow the instructions in that section, and you’ll be ready to use your phone in no time.

User Guide Note

WARNING

Because of updates in phone software, this printed guide may not be the most current version for your phone. Visit and log on to the most recent version of the user guide.

Please refer to the Important Safety

Information

about information that will help you safely use your phone. Failure to read and follow the Important Safety Information in this phone guide may result in serious bodily injury, death, or property damage.

My Sprint Wireless to access

section on page 158 to learn

www.sprint.com

Your Phone’s Menu

The following table outlines your phone’s menu structure. For more information about using your phone’s menus, see “Navigating Through the Menus” on page 18.

Web

Call History

1: Recent History

2: Missed Calls

3: Incoming Calls

4: Outgoing Calls

Navigation

On Demand

Missed Alerts

Entertainment Center

My Content

1: Application Manager

2: Games

1: Get New 2: My Content Manager

3: Themes

1: Get New 2: My Content Manager 3: Sprint 4: Moto 5: 2.5 Bottom 6: Email

4: Ringers

1: Get New 2: My Content Manager

5: Screen Savers

1: Get New 2: My Content Manager 3: Screen Saver Preview

6: Applications

1: G e t N e w 2 : M y Co n t e n t M a n a g e r 3: Sprint Movies 4: ToneMaker 5: Where

7: IM & Email

1: Get New 2: My Content Manager 3: Instant Messa ging

8: Call Tones

Messaging

1: Send Message

1: Text Message 2: Picture Mail 3: Voice SMS 4: Email 5: IM

2: Text Messaging

1: Inbox 2: Outbox 3: Sent Folder 4: Details Folder 5: Send Message

3: Picture Mail

1: Inbox 2: Sent Mail 3: Saved Mail 4: Pending Message 5: Send Message

4: Premium Content

5: Voice SMS

1: Inbox 2: Outbox 3: Send Message

6: Email

7: IM

8: Chat & Dating

9: Voicemail

10: Setti ngs

1: Notification

1: Msg and Icon 2: Icon Only

2: New Message

1: On 2: Off

3: Text Messaging

1: Delivery Receipt 2: Auto-Delete 3: Callback Number 4: Add Signature 5: Continue Drafts 6: Preset Messages

4: Voice SMS

1: Speaker Phone 2: Connect 3: From Name

5: Picture Mail

Store Front

Pictures

1: C amer a

Press the right softkey to view the following options:

1: Self Timer

iii

1: Off 2 : 5 Seconds 3: 10 Seconds 3: 15 Seconds

2: Fun Tools

1: Color Effect 2: Apply Fun Frame

3: Settings

1: Brightness 2: White Balance 3: Multiple Shots 4: Resolution 5: Quality 6: Sounds 7: Icons Display

2: Camcorder

Press the right softkey to view the following options:

1: Self Timer

1: Off 2 : 5 Seconds 3: 10 Seconds 3: 15 Seconds

2: Color Effect

3: Settings

1: Brightness 2: White Balance 3: Video Mode 4: Resolution 5: Cue Sound 6: Icon Displays

3: Picture Mail

1: Inbox 2: Sent Mail 3: Saved Mail 4: Pending Messages 5: Send Message

4: My Albums

1: In Phone 2: Memory Card 3: Online Albums

5: Print

6: Account Info

7: Settings

1: Auto-Save to... 2: Location 3: Status Bar

Contacts

1: N ew

1: Contact 2: Group

2: Options

Press the right softkey to view the following options:

1: Filter by

1: No Filter 2: By Contact 3: By Type

2: Select Multiple

3: Memory Status

4: Speed Dial

5: My Business Card

6: Services

1: Customer Solutions 2: Account Info. 3: Dir. Assistance 4: Sprint Operator 5: Voice Command 6: Voicemail 7: Community Info 8: Non Emergency 9: Traffic Info 10: Repair Service 11: TTY Relay Service 12: Call Before Dig 13: Emergency

7: Sprint Mobile Sync

8: Hide Secret

Settings/Tools

1: S ett ing s

1: Display

1: Main Display 2: External Display 3: Assign Keys 4: Incoming Calls 5: Font Size 6: Language

2: Sounds

1: Volume 2: Ringer Type 3: Alerts 4: Key Tones 5: Voice Guide 6: Vibration Protection

3: Bluetooth

1: Bluetooth Power 2: Rename Motorola Phone 3: Set Discoverable 4: Set Exchange Folder 5: Set Voice Priority

4: Messaging

1: Notification 2: New Message 3: Text Messaging 4: Voice SMS 5: Picture Mail

5: Side KeyGuard

6: Text Entry

1: Auto Space 2: Word Completion

7: Phon e I nf o

1: My Phone Number 2: Icon Glossary 3: Version 4: Advanced 5: Update Software 6: Update PRL 7: My Account

8: Accessibility

1: TTY 2: Hearing Aid 3: Font Size 4: Voice Services 5: Vibration Protection

9: Airplane Mode

1: Off 2: On 3: On at Power Up

10: Browser

1: Bookmarks 2: Edit Homepage

11: Call Setup

1: Auto Answer 2: Abbreviated Dialing 3: Call Answer 4: Contacts Match 5: Incoming Calls 6: Auto Redial

12: Data Services

1: Data Services 2: Net Guard 3: Update Profile

13: Headset Mode

1: Normal 2: Discreet

14: Location

15: Restrict access

16: Roaming

1: Set Mode 2: Call Guard 3: Data Roam Guard

17: Se cu ri ty

18: Wireless Backup

2: Tools

1: A larm

2: Bluetooth

1: Add New Devices 2: Convert to Hands Free 3: Send files 4: Send Contacts 5: Send Business Card 6: Print Pictures 7: Trusted Devices 8: Bluetooth Power

3: Music Transfer

4: Calculator

5: Calendar

6: File Manager

1: Pictures 2: Videos 3: Music 4: Recordings

7: Notepad

8: World Clock

9: Update Phone

1: Update Firmware 2: Update PRL

10: Voice Memo

11: Voice Recognition

12: Tip Calculator

13: Stop Watch

14: Currency Converter

15: Unit Converter

1: Area 2: Energy 3: Force 4: Length 5: Mass 6: Power 7: Speed 8: Temperature 9: Volume

Section 1

Getting Started

Section 1A

Setting Up Service

⽧ Setting Up Your Phone (page 2)

⽧ Activating Your Phone (page 3)

⽧ Setting Up Your Voicemail (page 4)

⽧ Sprint Account Passwords (page 4)

⽧ Getting Help (page 5)

Setting up service on your new phone is quick and easy.

section walks you through the necessary steps to unlock your phone, set up your voicemail, establish passwords, and contact Sprint for assistance with your Sprint service.

Setting Up Your Phone

1. Install the battery (if necessary):

䡲 Remove the battery door:

2 Section 1A. Setting Up Service

This

● Press the release button and slide the door

toward the bottom of the phone.

● Lift the door off.

䡲 Insert the bottom of the battery into the battery

area:

● Insert the battery into the opening, making

sure the connectors align. Gently press down to secure the battery.

䡲 Replace the battery door. 䡲 Slide the battery up to lock it into place.

2. Press O to turn the phone on.

䡲 Your phone will turn on, search for Sprint service,

and enter standby mode.

䡲 If your phone is not yet activated, or if it is locked,

see “Activating Your Phone” on the following page for more information.

3. Make your first call.

䡲 Use your keypad to enter a phone number. 䡲 Press N.

Your phone’s battery should have enough charge for

Note

your phone to turn on and find a signal, set up your voicemail, and make a call. You should fully charge your battery as soon as possible. See “Charging the Battery” on page 17 for details.

Activating Your Phone

Determining If Your Phone Is Already Activated

䢇 If you purchased your phone at a Sprint Store, it is

probably activated and ready to use.

䢇 If you received your phone in the mail, it may activate

automatically when you first turn it on, or you may need to perform a few simple activation steps.

Do not press O while the phone is being activated.

Tip

1. Press O to turn the phone on.

O cancels the activation process.

Pressing

䡲 If your phone activates automatically, you will see

a brief message and your phone will enter standby mode. Proceed to step 4.

䡲 If you do not see an activation message, please

proceed to step 2.

2. Press M > Web. (There is no charge to use this

service during phone activation.)

3. Follow the onscreen prompts to update your profile

and activate your phone. A message is displayed when the process is completed.

4. Your phone should power off and then back on. If

this does not occur, press and hold the phone off and then press and hold

O to power

O to

power the phone back on.

5. To confirm your activation, make a phone call.

For assistance with phone activation, call Sprint Customer Service at

1-800-SPRINT1 (1-800-777-4681)

from any other phone.

Section 1A. Setting Up Service 3

Setting Up Service

When calling Sprint Customer Service, you will be

Tip

asked for information printed under the battery. Power the phone off and remove the battery prior to calling customer service.

Setting Up Your Voicemail

All unanswered calls to your phone are automatically transferred to your voicemail, even if your phone is in use or turned off. Therefore, Sprint recommends that you set up your voicemail and personal greeting as soon as your phone is activated.

To set up your voicemail:

1. From standby mode, press and hold 1.

2. Follow the system prompts to:

䡲 Create your passcode. 䡲 Record your name announcement. 䡲 Record your greeting. 䡲 Choose whether or not to activate One-Touch

Message Access (a feature that lets you access messages simply by pressing and holding 1,

4 Section 1A. Setting Up Service

bypassing the need for you to enter your passcode).

Voicemail Passcode

Note

If you are concerned about unauthorized access to your voicemail account, Sprint recommends that you enable your voicemail passcode.

For more information about using your voicemail, see “Using Voicemail” on page 114.

Sprint Account Passwords

As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data Sprint Power Vision To ensure that no one else has access to your information, you need to create passwords to protect your privacy.

Account Username and Password

If you are the account owner, you create an account username and password when you sign on to

www.sprint.com. (Click Need to register for access? to get

started.) If you are not the account owner (if someone

account.

else receives the bill for your Sprint service), you can get a sub-account password at

www.sprint.com.

Voicemail Password

You’ll create your voicemail password (or passcode) when you set up your voicemail. See “Setting Up Your Voicemail” on page 4 for more information on your voicemail password.

Sprint Power Vision Password

With your Sprint Power Vision phone, you may elect to set up an optional Sprint Power Vision password to control access and authorize Premium Service purchases.

For additional information, or to change your passwords, sign on to Customer Service at

www.sprint.com or call Sprint

1-800-SPRINT1 (1-800-777-4681).

Getting Help

Managing Your Account

Online: www.sprint.com

䢇 Access your account information. 䢇 Check your minutes used (depending on your Sprint

service plan).

䢇 View and pay your bill. 䢇 Make your life easier by enrolling in Sprint online

billing and automatic payment.

䢇 Purchase accessories. 䢇 Shop for the latest phones. 䢇 View other Sprint service plans and options. 䢇 Learn more about Sprint Power Vision and other

great products like games, ringers, screen savers, and more.

Section 1A. Setting Up Service 5

Setting Up Service

From Your Sprint Phone

䢇 Press *4TALK to check minute usage and account

balance.

䢇 Press *3TALK to make a payment. 䢇 Press *2TALK to access a summary of your Sprint

service plan or get answers to other questions.

From Any Other Phone

䢇 Sprint Customer Service: 1-800-SPRINT1

(1-800-777-4681).

䢇 Business Customer Service: 1-800-927-2199.

6 Section 1A. Setting Up Service

Sprint 411

Sprint 411 gives you access to a variety of services and information, including residential, business, and government listings; movie listings or showtimes; driving directions, restaurant reservations, and major local event information. You can get up to three pieces of information per call, and the operator can automatically connect your call at no additional charge.

There is a per-call charge to use Sprint 411, and you will be billed for airtime.

䊳 Press 411 TALK .

Sprint Operator Services

Sprint Operator Services provides assistance when you place collect calls or when you place calls billed to a local telephone calling card or third party.

䊳 Press 0 TALK.

For more information or to see the latest in products and services, visit us online at

www.sprint.com.

Section 2

Your Phone

Section 2A

1. External Charge Indicator

2. Camera Lens

3. Bluetooth Indicator

4.Camera Key

5.External Display

6.TouchSensitive Buttons

7. Connector

8.Smart Key

9.Volume Key

Phone Basics

⽧ Key Functions (page 9)

⽧ Viewing the Display Screen (page 10)

⽧ Features of Your Phone (page 12)

⽧ Accessories

⽧ Turning Your Phone On and Off (page 14)

⽧ Using Your Phone’s Battery and Charger (page 14)

⽧ Navigating Through the Menus (page 18)

⽧ Displaying Your Phone Number (page 19)

⽧ Making and Answering Calls (page 19)

⽧ Entering Text (page 26)

Your phone is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. This section will guide

you through the basic functions and calling features of your phone.

8 Section 2A. Phone Basics

Your Phone

Key Functions

1. External Charge Indicator indicates the battery is

charging (not visible when it is off).

2. Camera Lens lets you capture clear pictures and

videos.

3. Bluetooth Indicator indicates that Bluetooth is

powered on (not visible when it is off).

4. Camera Key allows you to activate the phone's built-

in camera.

5. External Display Screen provides all the information

you need to operate your phone, such as incoming call notification, Contacts, date and time, signal coverage, battery strength, and much more when your phone is closed.

6. Touch-Sensitive Buttons appear on the external

display when your phone is closed. Pressing the Touch-Sensitive Buttons lets you access phone functions without opening the flip. The buttons that appear change depending on how you are using your phone. When your phone is in standby mode, pressing these buttons lets you access Sprint TV, the Sprint Music Store, or the camera. If you are

using Sprint TV or the Sprint Music Store, additional Touch-Sensitive Buttons allow you to play music and videos, pause, fast-forward, rewind, go to next, repeat, change channels, and stop.

To prevent these Touch-Sensitive Buttons from

Tip

being pressed accidently, you can use your phone’s KeyGuard feature to lock them. To activate and deactivate the KeyGuard feature, press and hold the

Key

. For more information on the KeyGuard

feature, see “KeyGuard” on page 44.

Smart Key and the Camera

7. Connector allows you to plug in a headset for

convenient, hands-free conversations, the battery charger, and other optional accessories, such as a USB cable.

Smart Key anticipates the next action you are likely

to perform. For example, when you highlight a menu item, you can press the You can also use the

Smart Key to select it.

Smart Key to make and end

calls, navigate menus, or exit applications when your phone is closed.

to see all it can do.

Experiment with your Smart Key

Section 2A. Phone Basics 9

Phone Basics

Volume Keys allow you to adjust the ringer volume

in standby mode (with the phone open) or adjust the voice volume during a call. You can use the Volume keys to scroll up or down the different menu options. To mute the ringer during an incoming call, press the volume key up or down.

10. Left Softkey lets you select actions and menu items

appearing on the bottom left of the display screen.

11. Right Softkey lets you select actions and menu items

appearing on the bottom right of the display screen.

12. Back Ke y deletes characters from the display in text

entry mode. When in a menu, press to the previous menu.

BACK to return

13. Power/End Key ends a call. Press and hold P for

two seconds to turn your phone on or off. While in the main menu, it returns the phone to standby mode and cancels your input. When you receive an incoming call, press and mute the ringer.

P to enter silent mode

14 . Navigation Keys scroll through the phone’s menu

options and act as shortcut keys from standby mode.

10 Section 2A. Phone Basics

15. Ta lk Key allows you to place or receive calls, answer

Call Waiting, and use Three-Way Calling.

16. Menu/OK Key selects the highlighted choice when

navigating through a menu. From standby mode, pressing

S takes you to the main menu.

17. Speaker Key turns the speakerphone on or off

during a call. Press s to answer a call in speakerphone mode.

Viewing the Display Screen

Your phone’s display screen provides a wealth of information about your phone’s status and options. This list identifies some of the symbols you’ll see on your phone’s display screen:

To view a complete list of your phone’s icons and

Tip

descriptions, press S > Settings > Phone Info > Icon Glossary.

indicates your current signal strength. (The more lines you have, the stronger your signal.)

indicates your phone cannot find a signal.

indicates you are “roaming” off the Sprint National Network.

indicates Bluetooth is active;

(steady) (flashing) indicates phone is in discovery mode.

indicates Bluetooth is connected.

indicates that the TTY option is on.

indicates speakerphone is on.

indicates voice recognition is active.

indicates your phone is set to ring for incoming calls.

indicates that your ringer is turned off and the vibrate option is not enabled.

indicates that the vibrate option is enabled.

indicates Silence All mode is set.

indicates an active 3G connection.

indicates that a secure data call is in progress.

indicates that a call is in progress.

indicates a data cable is connected to your phone.

indicates you have multiple types of new notifications.

indicates you have voicemail messages. (Press and hold box.)

indicates you have a new message (text message, SMS Voice message, or Picture Mail).

indicates the alarm clock or calendar notification is set.

indicates a missed phone call.

indicates your phone’s location feature is off.

indicates your phone’s location feature is on.

to call your voicemail

Section 2A. Phone Basics 11

Phone Basics

indicates Sprint Power Vision connection/ coverage (EVDO).

indicates Sprint Vision connection/coverage (1XRTT/CDMA Packet Data Service).

indicates battery charge level (icon shown is full).

indicates battery charge level is low.

indicates you are in Airplane mode.

Features of Your Phone

The VE20 is lightweight, easy to use, and reliable, and it offers many features and service options. This list previews some of those features and provides page numbers where you can find out more:

䢇 CDual band (800/1900 digital MHz) allows you to

make and receive calls while on the Sprint National Network and to roam on other networks where Sprint has implemented roaming agreements.

12 Section 2A. Phone Basics

䢇 The Sprint Music Store and Player let you purchase,

download, and listen to your favorite music on your phone (page 146).

䢇 Two Touch-Sensitive Buttons on the external display

let you access and use the Sprint Music Store, Sprint TV, and your phone's camera without opening the phone (page 18).

䢇 SMS Text Messaging (page 118) and SMS Voice

Messaging () provide quick and convenient messaging capabilities.

䢇 Sprint Voice Command lets you dial phone numbers

by saying a name or phone number (page 153).

䢇 Voice Records allows you to make recordings right

on your phone (page 77).

䢇 Voice-recognition software lets you place calls and

perform quick tasks just by using your voice (page 79).

䢇 Contacts allows you to store up to 1000 entries, with

up to five phone numbers, an email address, and a Web address per entry (page 57).

䢇 A Calendar and many other built-in tools help you

manage you busy lifestyle (page 66).

䢇 The Location feature works in connection with

location-based services (page 35).

䢇 Speed dial lets you dial phone numbers with fewer

key presses (page 25).

䢇 Data Roam Guard will alert you when you are

roaming and using your browser or other online applications, giving you the option to continue using those applications while in the roaming area (page 53).

䢇 Bluetooth connectivity lets you pair your Bluetooth-

enabled phone to other Bluetooth devices, including headsets and handsfree devices. You may also pair with a personal computer or hand-held device for dial-up networking, using your phone as a wireless modem (page 107).

䢇 The built-in camera allows you to take full-color

digital pictures and videos, view your pictures and videos using the phone’s display, and instantly share them with family and friends using Sprint Picture Mail service (page 92).

䢇 Sprint TV allows you to enjoy video clips and listen to

audio files with your phone (page 143).

Sprint Power Vision — Your phone and service

Note

provide access to the Sprint Power Vision enhanced data services, including Sprint TVSM, the Sprint Music StoreSM, fast Web access, downloadable games, ringers, and applications, and more. For complete information on the services available, see the Experience Sprint Power Vision guide that came with your phone.

Accessories

Your phone comes with a Lithium Ion (Li-Ion) battery, a charger, and a pre-installed microSD card and adapter.

Various accessories are available for use with your VE20, including a higher capacity battery (with a larger battery door), cases, vehicle power chargers, data cables, hands-free accessories, and more.

To order additional accessories, go to call 1-888-242-4187, or stop by any Sprint Store. For information on Sprint Store locations, go to

www.sprintstorelocator.com.

Section 2A. Phone Basics 13

www.sprint.com,

Phone Basics

Turning Your Phone On and Off

Turning Your Phone On

䊳 Press and hold O for approximately two seconds.

Once your phone is on, it may display “Searching for Service.” When your phone finds a signal, it automatically enters standby mode – the phone’s idle state. At this point, you are ready to begin making and receiving calls.

If your phone is unable to find a signal after 15 minutes of searching, a Power Save feature is automatically activated. When a signal is found, your phone automatically returns to standby mode.

In Power Save mode, your phone searches for a signal periodically without your intervention. You can also initiate a search for Sprint service by pressing any key (when your phone is turned on).

The Power Save feature conserves your battery

Tip

power when you are in an area where there is no signal.

14 Section 2A. Phone Basics

Turning Your Phone Off

䊳 Press and hold O for two seconds until you see

the powering down animation on the display screen.

Your screen remains blank while your phone is off (unless the battery is charging).

Using Your Phone’s Battery and Charger

WARNING

Sprint-approved or Motorola-approved batteries and accessories can be found at Sprint Stores or through Motorola; or call 1-866-343-1114 to order. They’re also available at

Use only Sprint-approved or Motorolaapproved batteries and chargers with your phone. The failure to use a Sprint-approved or Motorola-approved battery and charger may increase the risk that your phone will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage.

www.sprint.com — click Accessories.

Battery Capacity

Your phone is equipped with a Lithium Ion (Li-Ion) battery. It allows you to recharge your battery before it is fully drained.

When the battery reaches 5% of its capacity, the battery icon blinks. When there are just a few minutes of talk time left, the phone sounds an alert and then powers down.

Long backlight settings, searching for service, vibrate

Note

mode, browser use, and other variables may reduce the battery’s talk and standby times.

Watch your phone’s battery level indicator and

Tip

charge the battery before it runs out of power.

Battery Use and Battery Safety

䢇 Motorola recommends you always use Motorola-branded

batteries and chargers. The warranty does not cover

damage caused by non-Motorola batteries and/or chargers.

Caution

䢇 Battery usage by children should be supervised. 䢇 Important: Motorola mobile devices are designed to

Use of an unqualified battery or charger may present a risk of fire, explosion, leakage, or other hazard. Improper battery use, or use of a damaged battery, may result in a fire, explosion, or other hazard.

work best with qualified batteries. If you see a message on your display such as

Invalid Battery or

Unable to Charge, take the following steps:

䡲 Remove the battery and inspect it to confirm that

it bears a Motorola “Original Equipment” hologram;

䡲 If there is no hologram, the battery is not a

qualified battery;

䡲 If there is a hologram, replace the battery and

retry charging it;

䡲 If the message remains, contact a Motorola

Authorized Service Center.

䢇 New batteries or batteries stored for a long time may

take more time to charge.

䢇 Charging precautions: When charging your battery,

keep it near room temperature. Never expose

Section 2A. Phone Basics 15

Phone Basics

batteries to temperatures below 0°C (32°F) or above 45°C (113°F) when charging. Always take your mobile device with you when you leave your vehicle.

䢇 When storing your battery, keep it in a cool, dry

place.

䢇 It is normal over time for battery life to decrease, and

for the battery to exhibit shorter runtime between charges or require more frequent or longer charging times.

䢇 Avoid damage to battery and mobile device. Do not

disassemble, open, crush, bend, deform, puncture, shred, or submerge the battery or mobile device. Avoid dropping the battery or mobile device, especially on a hard surface. If your battery or mobile device has been subjected to such damage, take it to a Motorola Authorized Service Center before using. Do

not attempt to dry it with an appliance or

heat source, such as a hair dryer or microwave oven.

䢇 Use care when handling a charged battery — particularly

when placing it inside a pocket, purse, or other container with metal objects. Contact with metal objects (e.g., jewelry, keys, beaded chains) could complete an electrical circuit (short circuit), causing

16 Section 2A. Phone Basics

the battery to become very hot, which could cause damage or injury.

䢇 Promptly dispose of used batteries in

accordance with local regulations. Contact your local recycling center for proper battery disposal.

WARNING

Never dispose of batteries in a fire because they may explode.

Installing the Battery

1. Make sure the phone is powered off.

2. Insert the bottom of the battery into the battery

area:

䡲 Be sure the gold-colored areas on the battery are

touching the battery contacts on the phone.

Removing the Battery

1. Make sure the phone is powered off.

2. Press the TDC near the top of the battery:

䡲 Slide the battery door towards the bottom of the

phone. Lift the battery out

䡲 Once unlocked, the door should lift up easily. 䡲 Pull outward on the top of the battery to release

the battery.

3. Remove it from the phone.

WARNING

Do not handle a damaged or leaking Li-Ion battery as you can be burned.

Charging the Battery

Your phone’s Li-Ion battery is rechargeable and should be charged as soon as possible so you can begin using your phone.

Keeping track of your battery’s charge is important. If your battery level becomes too low, your phone automatically turns off, and you will lose all the

information you were just working on. For a quick check of your phone’s battery level, glance at the battery charge indicator located in the upper-left corner of your phone’s display screen. If the battery charge is getting too low, the battery icon blinks and the phone sounds a warning tone.

Always use a Sprint-approved or Motorola-approved desktop charger, travel charger, or vehicle power adapter to charge your battery.

Using the Phone Charger

1. Plug the charger into an electrical outlet.

2. Pull open the cover of the connector located on

the side of your phone.

3. Plug the other end of the charger into the

accessory connector.

Your display screen lets you know the battery is charging. Both the battery icon and a text message show the charging status. With the approved Li-Ion battery, you can recharge the battery before it completely runs down.

Section 2A. Phone Basics 17

Phone Basics

You can also charge your battery using a Motorola-

Tip

approved USB cable and a computer that supports charging through its USB port.

Navigating Through the Menus

The navigation keys on your phone allow you to scroll through menus and options quickly and easily.

To navigate through a list-type menu, simply press your navigation keys up or down. The scroll bar at the right of the menu keeps track of your position in the menu at all times. For a diagram of your phone’s menu, please see “Your Phone’s Menu” on page ii.

Some features, such as Call History and Contacts, allow you to access options by highlighting icons near the top of the screen. To navigate through these options, press your navigation keys left or right.

Selecting Menu Items

As you navigate through the menu, menu options are highlighted. Select an item by highlighting it and pressing S.

18 Section 2A. Phone Basics

For example, to view your text messages:

1. Press S to access the main menu.

2. Select Messaging by highlighting it and

pressing

3. Select Text Messaging by highlighting it and

pressing

4. Select Inbox by highlighting it and pressing S.

For the purposes of this guide, the above steps

Note

condense into “Press S

Messaging > Inbox.

> Messaging > Text

”

Backing Up Within a Menu

To go to the previous menu:

䊳 Press BACK.

To return to standby mode:

䊳 Press O.

Touch-Sensitive Buttons

The Touch-Sensitive Buttons that appear along the bottom of your phone’s external display allow you to

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