Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
www.hellomoto.com
Note: Do not ship your phone to the above address. If you need to return your phone for repairs, replacement, or warranty
service, please contact the Motorola Customer Support Center at:
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally,
certain features may not be activated by your service provider, and/or the provider's network settings may limit the feature’s
functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and
other product specifications, as well as the information contained in this user's guide are based upon the latest available
information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any
information or specifications without notice or obligation.
Software Copyright Notice
The Motorola products described in this manual may include copyrighted Motorola and third-party software stored in
semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third-party
software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce the
copyrighted software. Accordingly, any copyrighted software contained in the Motorola products may not be modified,
reverse-engineered, distributed, or reproduced in any manner to the ex tent allo wed by law. Furthermore, the purchase of the
Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the
copyrights, patents, or patent applications of Motorola or any third-party software provider, except for the normal, nonexclusive, royalty-free license to use that arises by operation of law in the sale of a product.
This User Guide introduces you to Sprint® service and all
the features of your new phone. It’s divided into four
sections:
⽧ Section 1: Getting Started
⽧ Section 2: Using Your Phone
⽧ Section 3: Sprint Service Features
⽧ Section 4: Safety and Warranty Information
Throughout this guide, you’ll find tips that highlight
special shortcuts and timely reminders to help you
make the most of your new phone and service. The
Table of Contents and Index will also help you quickly
locate specific information.
You’ll get the most out of your phone if you read each
section. However, if you’d like to get right to a specific
feature, simply locate that section in the Table of
Contents and go directly to that page. Follow the
instructions in that section, and you’ll be ready to use
your phone in no time.
User
Guide
Note
WARNING
Because of updates in phone software, this
printed guide may not be the most current
version for your phone. Visit
and log on to
the most recent version of the user guide.
Please refer to the Important Safety
Information
about information that will help you safely use
your phone. Failure to read and follow the
Important Safety Information in this phone
guide may result in serious bodily injury,
death, or property damage.
My Sprint Wireless to access
section on page 158 to learn
www.sprint.com
i
Your Phone’s Menu
The following table outlines your phone’s menu
structure. For more information about using your
phone’s menus, see “Navigating Through the Menus”
on page 18.
Web
Call History
1: Recent History
2: Missed Calls
3: Incoming Calls
4: Outgoing Calls
Navigation
On Demand
Missed Alerts
Entertainment Center
My Content
ii
1: Application Manager
2: Games
1: Get New2: My Content Manager
3: Themes
1: Get New2: My Content Manager
3: Sprint4: Moto
5: 2.5 Bottom6: Email
4: Ringers
1: Get New2: My Content Manager
5: Screen Savers
1: Get New2: My Content Manager
3: Screen Saver Preview
6: Applications
1: G e t N e w2 : M y Co n t e n t M a n a g e r
3: Sprint Movies4: ToneMaker
5: Where
7: IM & Email
1: Get New2: My Content Manager
3: Instant Messa ging
8: Call Tones
Messaging
1: Send Message
1: Text Message2: Picture Mail
3: Voice SMS4: Email
5: IM
1: Bluetooth Power 2: Rename Motorola Phone
3: Set Discoverable 4: Set Exchange Folder
5: Set Voice Priority
4: Messaging
1: Notification2: New Message
3: Text Messaging 4: Voice SMS
5: Picture Mail
5: Side KeyGuard
6: Text Entry
1: Auto Space2: Word Completion
7: Phon e I nf o
1: My Phone Number 2: Icon Glossary
3: Version4: Advanced
5: Update Software6: Update PRL
7: My Account
8: Accessibility
1: TTY2: Hearing Aid
3: Font Size4: Voice Services
5: Vibration Protection
9: Airplane Mode
1: Off2: On
3: On at Power Up
10: Browser
1: Bookmarks2: Edit Homepage
11: Call Setup
v
1: Auto Answer2: Abbreviated Dialing
3: Call Answer4: Contacts Match
5: Incoming Calls6: Auto Redial
12: Data Services
1: Data Services2: Net Guard
3: Update Profile
13: Headset Mode
1: Normal2: Discreet
14: Location
15: Restrict access
16: Roaming
1: Set Mode2: Call Guard
3: Data Roam Guard
17: Se cu ri ty
18: Wireless Backup
2: Tools
1: A larm
2: Bluetooth
1: Add New Devices2: Convert to Hands Free
3: Send files4: Send Contacts
5: Send Business Card 6: Print Pictures
7: Trusted Devices8: Bluetooth Power
3: Music Transfer
4: Calculator
5: Calendar
6: File Manager
1: Pictures2: Videos
3: Music4: Recordings
7: Notepad
8: World Clock
9: Update Phone
1: Update Firmware2: Update PRL
10: Voice Memo
11: Voice Recognition
12: Tip Calculator
13: Stop Watch
14: Currency Converter
15: Unit Converter
1: Area2: Energy
3: Force4: Length
5: Mass6: Power
7: Speed8: Temperature
9: Volume
vi
Section 1
Getting Started
Section 1A
Setting Up Service
⽧ Setting Up Your Phone (page 2)
⽧ Activating Your Phone (page 3)
⽧ Setting Up Your Voicemail (page 4)
⽧ Sprint Account Passwords (page 4)
⽧ Getting Help (page 5)
Setting up service on your new phone is quick and easy.
section walks you through the necessary steps to
unlock your phone, set up your voicemail, establish
passwords, and contact Sprint for assistance with your
Sprint service.
Setting Up Your Phone
1. Install the battery (if necessary):
䡲 Remove the battery door:
2Section 1A. Setting Up Service
This
● Press the release button and slide the door
toward the bottom of the phone.
● Lift the door off.
䡲 Insert the bottom of the battery into the battery
area:
● Insert the battery into the opening, making
sure the connectors align. Gently press down
to secure the battery.
䡲 Replace the battery door.
䡲 Slide the battery up to lock it into place.
2. Press O to turn the phone on.
䡲 Your phone will turn on, search for Sprint service,
and enter standby mode.
䡲 If your phone is not yet activated, or if it is locked,
see “Activating Your Phone” on the following
page for more information.
3. Make your first call.
䡲 Use your keypad to enter a phone number.
䡲 Press N.
Your phone’s battery should have enough charge for
Note
your phone to turn on and find a signal, set up your
voicemail, and make a call. You should fully charge
your battery as soon as possible. See “Charging the
Battery” on page 17 for details.
Activating Your Phone
Determining If Your Phone Is Already
Activated
䢇 If you purchased your phone at a Sprint Store, it is
probably activated and ready to use.
䢇 If you received your phone in the mail, it may activate
automatically when you first turn it on, or you may
need to perform a few simple activation steps.
Do not press O while the phone is being activated.
Tip
1. Press O to turn the phone on.
O cancels the activation process.
Pressing
䡲 If your phone activates automatically, you will see
a brief message and your phone will enter
standby mode. Proceed to step 4.
䡲 If you do not see an activation message, please
proceed to step 2.
2. Press M > Web. (There is no charge to use this
service during phone activation.)
3. Follow the onscreen prompts to update your profile
and activate your phone. A message is displayed
when the process is completed.
4. Your phone should power off and then back on. If
this does not occur, press and hold
the phone off and then press and hold
O to power
O to
power the phone back on.
5. To confirm your activation, make a phone call.
For assistance with phone activation, call Sprint
Customer Service at
1-800-SPRINT1 (1-800-777-4681)
from any other phone.
Section 1A. Setting Up Service3
Setting Up Service
When calling Sprint Customer Service, you will be
Tip
asked for information printed under the battery.
Power the phone off and remove the battery prior to
calling customer service.
Setting Up Your Voicemail
All unanswered calls to your phone are automatically
transferred to your voicemail, even if your phone is in
use or turned off. Therefore, Sprint recommends that
you set up your voicemail and personal greeting as
soon as your phone is activated.
To set up your voicemail:
1. From standby mode, press and hold 1.
2. Follow the system prompts to:
䡲 Create your passcode.
䡲 Record your name announcement.
䡲 Record your greeting.
䡲 Choose whether or not to activate One-Touch
Message Access (a feature that lets you access
messages simply by pressing and holding 1,
4Section 1A. Setting Up Service
bypassing the need for you to enter your
passcode).
Voicemail Passcode
Note
If you are concerned about unauthorized access to
your voicemail account, Sprint recommends that you
enable your voicemail passcode.
For more information about using your voicemail, see
“Using Voicemail” on page 114.
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to
your personal account information, your voicemail
account, and your data Sprint Power Vision
To ensure that no one else has access to your
information, you need to create passwords to protect
your privacy.
Account Username and Password
If you are the account owner, you create an account
username and password when you sign on to
www.sprint.com. (Click Need to register for access? to get
started.) If you are not the account owner (if someone
®
account.
else receives the bill for your Sprint service), you can
get a sub-account password at
www.sprint.com.
Voicemail Password
You’ll create your voicemail password (or passcode)
when you set up your voicemail. See “Setting Up Your
Voicemail” on page 4 for more information on your
voicemail password.
Sprint Power Vision Password
With your Sprint Power Vision phone, you may elect to
set up an optional Sprint Power Vision password to
control access and authorize Premium Service
purchases.
For additional information, or to change your
passwords, sign on to
Customer Service at
www.sprint.com or call Sprint
1-800-SPRINT1 (1-800-777-4681).
Getting Help
Managing Your Account
Online: www.sprint.com
䢇 Access your account information.
䢇 Check your minutes used (depending on your Sprint
service plan).
䢇 View and pay your bill.
䢇 Make your life easier by enrolling in Sprint online
billing and automatic payment.
䢇 Purchase accessories.
䢇 Shop for the latest phones.
䢇 View other Sprint service plans and options.
䢇 Learn more about Sprint Power Vision and other
great products like games, ringers, screen savers,
and more.
Section 1A. Setting Up Service5
Setting Up Service
From Your Sprint Phone
䢇 Press *4TALK to check minute usage and account
balance.
䢇 Press *3TALK to make a payment.
䢇 Press *2TALK to access a summary of your Sprint
service plan or get answers to other questions.
From Any Other Phone
䢇 Sprint Customer Service: 1-800-SPRINT1
(1-800-777-4681).
䢇 Business Customer Service: 1-800-927-2199.
6Section 1A. Setting Up Service
Sprint 411
Sprint 411 gives you access to a variety of services and
information, including residential, business, and
government listings; movie listings or showtimes;
driving directions, restaurant reservations, and major
local event information. You can get up to three pieces
of information per call, and the operator can
automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you
will be billed for airtime.
䊳 Press 411 TALK .
Sprint Operator Services
Sprint Operator Services provides assistance when you
place collect calls or when you place calls billed to a
local telephone calling card or third party.
䊳 Press 0 TALK.
For more information or to see the latest in products
and services, visit us online at
www.sprint.com.
Section 2
Your Phone
Section 2A
1. External Charge
Indicator
2. Camera Lens
3. Bluetooth Indicator
4.Camera
Key
5.External
Display
6.TouchSensitive
Buttons
7. Connector
8.Smart Key
9.Volume
Key
Phone Basics
⽧ Key Functions (page 9)
⽧ Viewing the Display Screen (page 10)
⽧ Features of Your Phone (page 12)
⽧ Accessories
⽧ Turning Your Phone On and Off (page 14)
⽧ Using Your Phone’s Battery and Charger (page 14)
⽧ Navigating Through the Menus (page 18)
⽧ Displaying Your Phone Number (page 19)
⽧ Making and Answering Calls (page 19)
⽧ Entering Text (page 26)
Your phone is packed with features that simplify your life and
expand your ability to stay connected to the people and
information that are important to you. This section will guide
you through the basic functions and calling features of
your phone.
8Section 2A. Phone Basics
Your Phone
Key Functions
1. External Charge Indicator indicates the battery is
charging (not visible when it is off).
2. Camera Lens lets you capture clear pictures and
videos.
3. Bluetooth Indicator indicates that Bluetooth is
powered on (not visible when it is off).
4. Camera Key allows you to activate the phone's built-
in camera.
5. External Display Screen provides all the information
you need to operate your phone, such as
incoming call notification, Contacts, date and time,
signal coverage, battery strength, and much more
when your phone is closed.
6. Touch-Sensitive Buttons appear on the external
display when your phone is closed. Pressing the
Touch-Sensitive Buttons lets you access phone
functions without opening the flip. The buttons that
appear change depending on how you are using
your phone. When your phone is in standby mode,
pressing these buttons lets you access Sprint TV,
the Sprint Music Store, or the camera. If you are
using Sprint TV or the Sprint Music Store,
additional Touch-Sensitive Buttons allow you to
play music and videos, pause, fast-forward, rewind,
go to next, repeat, change channels, and stop.
To prevent these Touch-Sensitive Buttons from
Tip
being pressed accidently, you can use your
phone’s KeyGuard feature to lock them. To
activate and deactivate the KeyGuard feature,
press and hold the
Key
. For more information on the KeyGuard
feature, see “KeyGuard” on page 44.
Smart Key and the Camera
7. Connector allows you to plug in a headset for
convenient, hands-free conversations, the battery
charger, and other optional accessories, such as a
USB cable.
8.
Smart Key anticipates the next action you are likely
to perform. For example, when you highlight a
menu item, you can press the
You can also use the
Smart Key to select it.
Smart Key to make and end
calls, navigate menus, or exit applications when
your phone is closed.
to see all it can do.
Experiment with your Smart Key
Section 2A. Phone Basics9
Phone Basics
9.
Volume Keys allow you to adjust the ringer volume
in standby mode (with the phone open) or adjust
the voice volume during a call. You can use the
Volume keys to scroll up or down the different
menu options. To mute the ringer during an
incoming call, press the volume key up or down.
10.Left Softkeyletsyou select actions and menu items
appearing on the bottom left of the display screen.
11.Right Softkey letsyou select actions and menuitems
appearing on the bottom right of the displayscreen.
12.BackKey deletes charactersfrom the display intext
entry mode. When in a menu, pressto the previous menu.
BACKto return
13.Power/End Key ends a call. Press and hold P for
two seconds to turn your phone on or off. While inthe main menu, it returnsthe phoneto standbymode and cancels your input. When you receivean incoming call, press and mute the ringer.
P to enter silent mode
14.Navigation Keysscroll through thephone’s menu
options and act as shortcut keys from standbymode.
10Section 2A. Phone Basics
15.Talk Keyallowsyou to place or receive calls, answer
Call Waiting, and use Three-WayCalling.
16.Menu/OK Key selects the highlighted choice when
navigating through a menu. From standby mode,pressing
S takes you to the main menu.
17.Speaker Key turns the speakerphone on or off
during a call. Presssto answer a call inspeakerphone mode.
Viewing the Display Screen
Your phone’s display screen provides a wealth of
information about your phone’s status and options. This
list identifies some of the symbols you’ll see on your
phone’s display screen:
To view a complete list of your phone’s icons and
Tip
descriptions, press S > Settings > Phone Info >
Icon Glossary.
indicates your current signal strength. (The
more lines you have, the stronger your signal.)
indicates your phone cannot find a signal.
indicates you are “roaming” off the Sprint
National Network.
indicates Bluetooth is active;
(steady)
(flashing) indicates phone is in discovery
mode.
indicates Bluetooth is connected.
indicates that the TTY option is on.
indicates speakerphone is on.
indicates voice recognition is active.
indicates your phone is set to ring for
incoming calls.
indicates that your ringer is turned off and the
vibrate option is not enabled.
indicates that the vibrate option is enabled.
indicates Silence All mode is set.
indicates an active 3G connection.
indicates that a secure data call is in progress.
indicates that a call is in progress.
indicates a data cable is connected to your
phone.
indicates you have multiple types of new
notifications.
indicates you have voicemail messages.
(Press and hold
box.)
indicates you have a new message (text
message, SMS Voice message, or Picture
Mail).
indicates the alarm clock or calendar
notification is set.
indicates a missed phone call.
indicates your phone’s location feature is off.
indicates your phone’s location feature is on.
to call your voicemail
1
Section 2A. Phone Basics11
Phone Basics
indicates Sprint Power Vision connection/
coverage (EVDO).
indicates Sprint Vision connection/coverage
(1XRTT/CDMA Packet Data Service).
indicates battery charge level (icon shown is
full).
indicates battery charge level is low.
indicates you are in Airplane mode.
Features of Your Phone
The VE20 is lightweight, easy to use, and reliable, and it
offers many features and service options. This list
previews some of those features and provides page
numbers where you can find out more:
䢇 CDual band (800/1900 digital MHz) allows you to
make and receive calls while on the Sprint National
Network and to roam on other networks where Sprint
has implemented roaming agreements.
12Section 2A. Phone Basics
䢇 The Sprint Music Store and Player let you purchase,
download, and listen to your favorite music on your
phone (page 146).
䢇 Two Touch-Sensitive Buttons on the external display
let you access and use the Sprint Music Store, Sprint
TV, and your phone's camera without opening the
phone (page 18).
䢇 SMS Text Messaging (page 118) and SMS Voice
Messaging () provide quick and convenient
messaging capabilities.
䢇 Sprint Voice Command lets you dial phone numbers
by saying a name or phone number (page 153).
䢇 Voice Records allows you to make recordings right
on your phone (page 77).
䢇 Voice-recognition software lets you place calls and
perform quick tasks just by using your voice
(page 79).
䢇 Contacts allows you to store up to 1000 entries, with
up to five phone numbers, an email address, and a
Web address per entry (page 57).
䢇 A Calendar and many other built-in tools help you
manage you busy lifestyle (page 66).
䢇 The Location feature works in connection with
location-based services (page 35).
䢇 Speed dial lets you dial phone numbers with fewer
key presses (page 25).
䢇 Data Roam Guard will alert you when you are
roaming and using your browser or other online
applications, giving you the option to continue using
those applications while in the roaming area
(page 53).
䢇 Bluetooth connectivity lets you pair your Bluetooth-
enabled phone to other Bluetooth devices, including
headsets and handsfree devices. You may also pair
with a personal computer or hand-held device for
dial-up networking, using your phone as a wireless
modem (page 107).
䢇 The built-in camera allows you to take full-color
digital pictures and videos, view your pictures and
videos using the phone’s display, and instantly share
them with family and friends using Sprint Picture Mail
service (page 92).
䢇 Sprint TV allows you to enjoy video clips and listen to
audio files with your phone (page 143).
Sprint Power Vision — Your phone and service
Note
provide access to the Sprint Power Vision enhanced
data services, including Sprint TVSM, the Sprint
Music StoreSM, fast Web access, downloadable
games, ringers, and applications, and more. For
complete information on the services available, see
the Experience Sprint Power Vision guide that came
with your phone.
Accessories
Your phone comes with a Lithium Ion (Li-Ion) battery,acharger,and a pre-installed microSD card and adapter.
Various accessories are available for use with yourVE20, including a higher capacity battery (with a largerbattery door), cases, vehicle power chargers, datacables, hands-free accessories, and more.
To order additional accessories, go tocall 1-888-242-4187, or stop by any Sprint Store. Forinformation on Sprint Store locations, go to
www.sprintstorelocator.com.
Section 2A. Phone Basics13
www.sprint.com,
Phone Basics
Turning Your Phone On and Off
Turning Your Phone On
䊳 Press and hold O for approximately two seconds.
Once your phone is on, it may display “Searching for
Service.” When your phone finds a signal, it
automatically enters standby mode – the phone’s idle
state. At this point, you are ready to begin making and
receiving calls.
If your phone is unable to find a signal after 15 minutes
of searching, a Power Save feature is automatically
activated. When a signal is found, your phone
automatically returns to standby mode.
In Power Save mode, your phone searches for a signal
periodically without your intervention. You can also
initiate a search for Sprint service by pressing any key
(when your phone is turned on).
The Power Save feature conserves your battery
Tip
power when you are in an area where there is no
signal.
14Section 2A. Phone Basics
Turning Your Phone Off
䊳 Press and hold O for two seconds until you see
the powering down animation on the display
screen.
Your screen remains blank while your phone is off
(unless the battery is charging).
Using Your Phone’s Battery
and Charger
WARNING
Sprint-approved or Motorola-approved batteries and
accessories can be found at Sprint Stores or through
Motorola; or call 1-866-343-1114 to order. They’re also
available at
Use only Sprint-approved or Motorolaapproved batteries and chargers with your
phone. The failure to use a Sprint-approved or
Motorola-approved battery and charger may
increase the risk that your phone will overheat,
catch fire, or explode, resulting in serious
bodily injury, death, or property damage.
www.sprint.com — click Accessories.
Battery Capacity
Your phone is equipped with a Lithium Ion (Li-Ion)
battery. It allows you to recharge your battery before it is
fully drained.
When the battery reaches 5% of its capacity, the battery
icon blinks. When there are just a few minutes of talk
time left, the phone sounds an alert and then powers
down.
Long backlight settings, searching for service, vibrate
Note
mode, browser use, and other variables may reduce
the battery’s talk and standby times.
batteries and chargers. The warranty does not cover
damage caused by non-Motorola batteries and/orchargers.
Caution
䢇 Battery usage by children should be supervised.
䢇 Important: Motorola mobile devices are designed to
Use of an unqualified battery or charger may present
a risk of fire, explosion, leakage, or other hazard.
Improper battery use, or use of a damaged battery,
may result in a fire, explosion, or other hazard.
work best with qualified batteries. If you see amessage on your display such as
Invalid Batteryor
Unable to Charge,take the following steps:
䡲 Removethe battery and inspect it toconfirm that
it bears a Motorola “Original Equipment”hologram;
䡲 If there is no hologram, thebattery is not a
qualified battery;
䡲 If there is a hologram, replace the battery and
retry chargingit;
䡲 If the message remains, contact a Motorola
Authorized Service Center.
䢇 New batteries or batteries stored for a long time may
take more time to charge.
䢇 Charging precautions: When charging your battery,
keep it near room temperature. Never expose
Section 2A. Phone Basics15
Phone Basics
batteries to temperatures below0°C (32°F) or above45°C (113°F) whencharging. Always take yourmobile device with you when you leave your vehicle.
䢇 When storing your battery, keep it in a cool, dry
place.
䢇 It is normal over time for battery life to decrease, and
for the battery to exhibitshorter runtime betweencharges or require more frequent or longer chargingtimes.
䢇 Avoid damage to batteryand mobile device. Do not
disassemble, open, crush, bend, deform, puncture,shred, or submerge the battery or mobile device.Avoid dropping the battery or mobile device,especially on a hard surface. If your battery or mobiledevice has been subjected to such damage, takeit to a Motorola Authorized Service Center beforeusing. Do
notattempt todry it with an appliance or
heat source, such as a hair dryer or microwave oven.
䢇 Usecare when handling a charged battery — particularly
when placing it inside a pocket, purse, or othercontainer with metal objects. Contact with metalobjects (e.g., jewelry, keys, beaded chains) couldcomplete an electrical circuit (short circuit), causing
16Section 2A. Phone Basics
the battery to become very hot, which could causedamage or injury.
䢇 Promptlydispose of used batteries in
accordance withlocal regulations. Contactyour local recycling centerfor proper batterydisposal.
WARNING
Never dispose of batteries in a fire because
they may explode.
Installing the Battery
1. Make sure the phone is powered off.
2. Insert the bottom of the battery into the battery
area:
䡲 Be sure the gold-colored areas on the battery are
touching the battery contacts on the phone.
Removing the Battery
1. Make sure the phone is powered off.
2. Press the TDC near the top of the battery:
䡲 Slide the battery door towards the bottom of the
phone. Lift the battery out
䡲 Once unlocked, the door should lift up easily.
䡲 Pull outward on the top of the battery to release
the battery.
3. Remove it from the phone.
WARNING
Do not handle a damaged or leaking Li-Ion
battery as you can be burned.
Charging the Battery
Your phone’s Li-Ion battery is rechargeable and should
be charged as soon as possible so you can begin
using your phone.
Keeping track of your battery’s charge is important. If
your battery level becomes too low, your phone
automatically turns off, and you will lose all the
information you were just working on. For a quick
check of your phone’s battery level, glance at the
battery charge indicator located in the upper-left corner
of your phone’s display screen. If the battery charge is
getting too low, the battery icon blinks and the phone
sounds a warning tone.
Always use a Sprint-approved or Motorola-approved
desktop charger, travel charger, or vehicle power
adapter to charge your battery.
Using the Phone Charger
1. Plug the charger into an electrical outlet.
2. Pull open the cover of the connector located on
the side of your phone.
3. Plug the other end of the charger into the
accessory connector.
Your display screen lets you know the battery is
charging. Both the battery icon and a text
message show the charging status. With the approved
Li-Ion battery, you can recharge the battery before it
completely runs down.
Section 2A. Phone Basics17
Phone Basics
You can also charge your battery using a Motorola-
Tip
approved USB cable and a computer that supports
charging through its USB port.
Navigating Through the Menus
The navigation keys on your phone allow you to scroll
through menus and options quickly and easily.
To navigate through a list-type menu, simply press your
navigation keys up or down. The scroll bar at the right
of the menu keeps track of your position in the menu at
all times. For a diagram of your phone’s menu, please
see “Your Phone’s Menu” on page ii.
Some features, such as Call History and Contacts,
allow you to access options by highlighting icons near
the top of the screen. To navigate through these
options, press your navigation keys left or right.
Selecting Menu Items
As you navigate through the menu, menu options are
highlighted. Select an item by highlighting it and
pressing S.
18Section 2A. Phone Basics
For example, to view your text messages:
1. Press S to access the main menu.
2. Select Messaging by highlighting it and
pressing
S.
3. Select Text Messaging by highlighting it and
pressing
S.
4. Select Inbox by highlighting it and pressing S.
For the purposes of this guide, the above steps
Note
condense into “Press S
Messaging > Inbox.
> Messaging > Text
”
Backing Up Within a Menu
To go to the previous menu:
䊳 Press BACK.
To return to standby mode:
䊳 Press O.
Touch-Sensitive Buttons
The Touch-Sensitive Buttons that appear along thebottom of your phone’s external display allow you to
access the following features from standby modewithout opening theflip:
Press and hold this Touch-Sensitive Button toaccess Sprint TV.
Press and hold this Touch-Sensitive Button toaccess the SprintMusic Store.
When you press and hold one of these Touch-SensitiveButtons, your phone vibrates before accessing theselected feature.
When you are using Sprint TV or the Sprint MusicStore, new Touch-Sensitive Buttons appear that allowyou to play, pause, fast-forward, rewind, skip, repeat,change channels, and stop.
Shortcuts and Favorites
In standby mode, your phone gives you ways to quicklyaccess features you use frequently:
䊳 Use the navigation keys to use shortcuts for up to
five features.
䊳 Press Favorites(left softkey) to access a list of
favorite features.
Help
Your phone contains anin-device help program tohelp you understand complicated or seldom usedfeatures. When youaccess a feature,appears as a menu item or softkey. Selectreadthe text for a quick overview of the feature. Formore information, refer to this guide.
Helpsometimes
Helpand
Displaying Your Phone Number
䊳 Press S > Settings > Phone Info > My Phone #. (Your
phone number and other information about your
phone and account will be displayed.)
Making and Answering Calls
Making Calls
Placing a call from your wireless phone is as easy as
making a call from any landline phone. Just enter the
number, and press
N.
Section 2A. Phone Basics19
Phone Basics
To make a call using your keypad:
1. Make sure your phone is on.
2. Enter a phone number from standby mode. (If you
make a mistake while dialing, press
one digit at a time. Press and hold
BACK
to erase
BACK to erase
the entire number.)
3. Press N. (To make a call when you are roaming
and Call Guard is enabled, see “Understanding
Roaming” on page 50.)
4. Press O when you are finished.
To redial your last outgoing call, press N twice.
Tip
When making calls off the Sprint National Network,
always dial using 11 digits (1 + area code + phone
number).
You can also place calls from your phone by using
Sprint Voice Command (page 155), speed dialing
numbers from your Contacts (page 25), and using your
Call History listings (page 54), and using Voice
Recognition (page 117).
20Section 2A. Phone Basics
Dialing Options
When you enter numbers in standby mode, pressing
Options (right softkey) displays a list of dialing options.
To select an option, highlight it, and press S. The
following options are available:
䢇 Save adds the phone number to your Contacts as a
new entry or to an existing entry. See “Saving a
Phone Number” on page 23.
䢇 Attach Number adds a telephone number from your
Contacts or Call History to the numbers you are
entering.
䢇 Hard Pause (p) sends the next set of numbers when
you press the left softkey.
䢇 2sec Pause (t) automatically sends the next set of
numbers after two seconds.
䢇 Hide My Number prevents the recipient from viewing
your number when they receive the call.
䢇 TTY allows you to set TTY options.
If you press
message to the number you just entered.
Send MSG (left softkey), you can send a
Answering Calls
1. Make sure your phone is on. (If your phone is off,
incoming calls go to voicemail.)
2. Press N to answer an incoming call.
— or —
Answer (left softkey).
Press
Depending on your phone’s settings, you may also
answer incoming calls by pressing any key or by
opening the phone when it is closed. See “Call Answer
Mode” on page 40 for more information.
Your phone notifies you of incoming calls in the
following ways:
䢇 The phone rings or vibrates.
䢇 The backlight illuminates.
䢇 The display screen shows an incoming call
notification. If the incoming call is from a number
stored in your Contacts, the entry’s name or number
appears.
Answering a Roam Call With Call Guard Enabled
Call Guard is an option that helps you manage your
roaming charges when making or receiving calls while
outside the Sprint National Network. Please see
“Roaming” on page 50 for more information about
roaming.
䊳 Select Answer to answer the call.
Ending a Call
䊳 Press O or close the phone.
Missed Call Notification
䢇 Missed phone calls are forwarded to voicemail.
When an incoming call is not answered, the Missed
Call log is displayed on your screen.
You can also view missed calls from Call History.
Tip
Press S
> Call History > Missed Calls. To view
details about a specific call, highlight the call and
then press S.
Section 2A. Phone Basics21
Phone Basics
Calling Emergency Numbers
You can place calls to 911 (dial 911 and press
N), even if your phone is locked or your account is
restricted.
When you place an emergency call, your phone
Note
automatically enters Emergency mode.
During an emergency call, press
to display your options. Select an option and press
䢇 Speaker On to activate speakerphone mode. (If you
are in speakerphone mode, the option is displayed
as
Speaker Off to deactivate.)
䢇 Unlock Phone to unlock your phone (appears only if
the phone is locked).
䢇 Close Menu to close the pop-up menu (appears only
if the phone is unlocked).
Press My Phone (left softkey) to display your phone
Tip
number during an emergency call.
To exit Emergency mode:
1. Press O to end a 911 call.
22Section 2A. Phone Basics
Options (right softkey)
2. Place a call to a non-emergency telephone
number or wait 5 minutes for emergency mode
to automatically expire.
When you are in Emergency mode, you can exit only
Note
from the options menu
Enhanced 911 (E911) Information
This phone features an embedded Global Positioning
System (GPS) chip necessary for utilizing E911
S.
emergency location services where available.
When you place an emergency 911 call, the GPS
feature of your phone seeks information to calculate
your approximate location. Depending on several
variables, including availability and access to satellite
signals, it may take up to 30 seconds or more to
determine and report your approximate location.
Important
Always report your location to the 911
operator when placing an emergency call.
Some designated emergency call takers,
known as Public Safety Answering Points
(PSAPs) may not be equipped to receive GPS
location information from your phone.
In-Call Options
Pressing Options (right softkey) during a call displays a
list of available in-call features. To select an option,
press the corresponding keypad number or select the
option and press
available through the Options menu:
䢇 Speaker on allows you to listen to incoming calls.
䢇 Contacts opens your phone’s address book.
䢇 3-Way Call lets you initiate a three-way call (page 121).
䢇 Record Recipient creates a Voice Record of the call.
䢇 Phone Info. opens your Phone Info menu
䢇 Send Text Message opens your Messaging menu.
䢇 Call History opens your Call History menu.
䢇 Use Bluetooth transfers the call to your Bluetooth
headset.
䢇 Tools opens your Tools menu.
䢇 TTY allows you to set TTY options.
䢇 HAC allows you to turn HAC on or off
During a call, the left softkey button functions as the
Mute button. Press it to mute the phone’s microphone
for privacy. Press it again to
S. The following options may be
Unmute the phone.
End-of-Call Options
After ending a call to a phone number that is not in
your Contacts, the phone number and the duration of
the call are displayed. Press
Options (right softkey) >
Save to add the number to your Contacts (page 23).
Press
Send Msg (left softkey) to send a text message,
picture mail, or voice SMS.
After ending a call to a phone number that is already in
your Contacts, the entry name and the duration of the
call are displayed. Press
your call history. Press
Call History (right softkey) to see
Send Msg (left softkey) to send a
text message, picture mail, or voice SMS.
The End-of-Call options are not displayed for calls
Note
identified as No ID or Restricted.
Saving a Phone Number
Your phone can store up to five phone numbers in
each Contacts entry. Your phone automatically sorts
the Contacts entries alphabetically. (For more
information, “Contacts” on page 57.)
Section 2A. Phone Basics23
Phone Basics
To save a number from standby mode:
1. Enter a phone number and then press Options
(right softkey)
> Save.
2. To save the number as a new Contacts entry,
select
As New Entry. Use the numeric keypad to
enter the new contact name, then press
softkey).
— or —
To Existing Entry. Scroll to the entry you want
Select
to save the number to, press
Save (left softkey).
S, and then press
Save (left
Dialing and Saving Phone Numbers
With Pauses
You can dial or save phone numbers with pauses for
use with automated systems, such as voicemail or
credit card billing numbers.
There are two types of pauses available on your phone:
䢇 Hard Pause sends the next set of numbers when you
press the left softkey button.
䢇 2-Second Pause automatically sends the next set of
numbers after two seconds.
24Section 2A. Phone Basics
You can have multiple pauses in a phone number
Note
and combine two-second and hard pauses.
To dial or save phone numbers with pauses:
1. Enter the phone number.
2. Press Options (right softkey) > Hard pause (t)
or 2-sec pause (P).
3. Enter additional numbers.
4. Press N.
– or –
Options (right softkey) and select Save to save
Press
the number in your Contacts.
When dialing a number with a hard pause, press Yes
Note
(left softkey) to send the next set of numbers.
Plus (+) Code Dialing
When placing international calls, you can use PlusCode Dialing to automatically enter the internationalaccess code for your location. From the United States,this number is usually 011.
To make a call using Plus Code Dialing:
1.Press and hold 0 until a“+” appears on your
display screen.
2.Dialthe country code and phone number you’re
calling and press international dialing is automatically dialed,followed by the country code and phone number.)
N. (The access code for
Using Abbreviated Dialing
You can set up your phone to make calls using just the
last four digits of the number. Your phone automatically
prepends the first five or six digits (for example, the
area code and prefix).
You must enable Abbreviated Dialing and define the
first digits before you can use this feature. To set up
Abbreviated Dialing, see “Calling Options” on page 40.
To make a call using only the last four digits of the number:
1. Enter the last four digits of a phone number.
2. Press N.
Dialing From the Contacts List
1. Press Contacts (right softkey).
2. Scroll to the phone number you want to call and
press
N.
— or —
To call another number from the entry, use the
navigation keys to scroll left and right until you
reach the phone number you wish to call and
N.
press
Using Speed Dialing
3. You can store up to 99 numbers in your phone’s
speed dial memory. With this feature, you can
speed dial entries using one key press for
locations 2-9 and two key presses for locations
10-99.
Section 2A. Phone Basics25
Phone Basics
You must enable speed dialing before you can use it.
Note
See “Calling Options” on page 64 for instructions.
Speed dialing is not available when you are roaming;
when you are roaming off the Sprint National
Network, you must always dial using 11 digits (1 +
area code + number).
To use One-Touch Dialing for speed dial locations 1–9:
䊳 Press and hold the appropriate key for
approximately two seconds. The display confirms
that the number has been dialed when it shows
“Calling...”.
For Speed Dial locations 10-99 (Two-Touch Dialing):
1. Press the first digit.
2. Press and hold the second digit for approximately
two seconds. The display screen confirms that the
number has been dialed when it shows
“Connecting...”.
26Section 2A. Phone Basics
Entering Text
Selecting a Character Input Mode
Your phone provides convenient ways to enter words,
letters, punctuation, and numbers whenever you are
prompted to enter text (for example, when adding a
Contacts entry or when using Sprint Picture Mail or
SMS Text Messaging).
1. When you display a screen where you can enter
text, press the right softkey to change the character
input mode.
2. Select one of the following options:
䡲 iTap English to enter text using a predictive text
entering system that reduces the keys that need
to be pressed while entering a word (page 27).
䡲 Multi-Tap to cycle through the alpha characters
associated with the numbers on the keypad
(page 28).
䡲 Numbers to enter numbers by pressing the
numbers on the keypad (page 29).
䡲 Symbols to enter symbols (page 29).
䡲 iTap Spanish to enter Spanish text using predictive
text like iTap English (page 36).
When entering text, press * (the SHIFT key) to change
Tip
letter capitalization (ABC > Abc > abc).
An additional option (Insert Preset Msg) is available
when using messaging. See “Managing Preset
Messages” on page 37.
Entering Characters Using
iTap English Text Input
iTap English Text Input lets you enter text into your
phone by pressing keys just once per letter.
iTap English Text Input analyzes the letters you enter
using an intuitive word database and creates a suitable
word. (The word may change as you type.)
To enter a word using iTap English Text Input:
1. Select the iTap English character input mode. (See
“Selecting a Character Input Mode” on page 26.)
2. Press the corresponding keys once per letter to
enter a word (for example, to enter the word “Bill,”
press
2455). (If you make a mistake, press
B to erase a single character. Press and hold B to
delete an entire entry.)
If the word you want is not displayed after you have
entered all the letters, press the navigation key
down to scroll through other word options. A pop-
up list appears with the word options.
3. To accept a word and insert a space, press #.
—or—
䡲 To accept a word completion (such as “Billion”
when you entered “Bill”), press the navigation key
right.
To turn word completion on or off, press S >
Tip
Settings/Tools > Settings > Text Entry> Word
Completion > On or Off.
You can set your phone to automatically add a space
after you accept a word completion by pressing S >
Settings > Text Entry > Auto Space > On.
Adding a Word to the iTAP Database
If a word you want to enter is not displayed as an
option when you are using iTap English Text Input, you
can add it to the database.
Section 2A. Phone Basics27
Phone Basics
To add a word to the iTap English Text Input database:
1. Select the Multi-Tap character input mode. (See
“Selecting a Character Input Mode” on page 26..)
䡲 Enter the word using multi-tap text entry. (See
“Entering Characters Using Multi-Tap Mode” on
page 28..) The word appears as an option the
next time you scroll through options during iTap
English Text Input.
To turn the dictionary on or off, press S > Settings
Tip
> Others > Text Input > Personal Dictionary > On or
Off.
To erase your personal dictionary and return to the
factory settings, press S > Settings > Security >
Reset Settings > Personal Dictionary.
Entering Characters Using Multi-Tap Mode
To enter characters by tapping the keypad:
1. Select the Multi-Tap mode. (See “Selecting a
Character Input Mode” on page 26..)
2. Press the corresponding keys repeatedly until the
desired letter appears. (For example, to enter the
28Section 2A. Phone Basics
word “Bill,” press
three times, and
make a mistake, press B to erase a single
character. Press and hold B to erase an entire
word.
By default, the first letter of an entry is capitalized
and the following letters are lowercased. After a
character is entered, the cursor automatically
advances to the next space after two seconds or
when you enter a character on a different key.
Characters scroll in the following order:
2 twice, 4 three times, 5
5 three times again). If you
1. , @ 1?!*#
2A B C 2
3D E F 3
4G H I 4
5J K L 5
6M N O 6
7P Q R S 7
8T U V 8
9W X Y Z 9
00 + (shift)
#[function]
*Space
Entering Numbers and Symbols
To enter numbers:
䊳 Select the Numbers mode and press the
appropriate key. (See “Selecting a Character Input
Mode” on page 26.)
To enter symbols:
䊳 Select the Symbols mode. (See“Selecting a
Character Input Mode” on page 26.) To enter a
symbol, press the appropriate key indicated on the
display screen.
Phone Basics
Section 2A. Phone Basics29
Section 2B
Sound Settings
Settings
⽧ Sound Settings (page 30)
⽧ Display Settings (page 33)
⽧ Location Settings (page 35)
⽧ Messaging Settings (page 36)
⽧ Airplane Mode (page 38)
⽧ TTY Use With Sprint Service (page 39)
⽧ Phone Setup Options (page 40)
Using the available menu options, you can customize your
phone to sound, look, and operate just the way you want it. This
section describes how you can change your phone’s
settings to best suit your needs. Take a few moments to
review these options and to adjust or add settings that
are right for you.
30Section 2B. Settings
Ringer Types
Ringer types help you identify incoming calls and
messages. You can assign ringer types to individual
Contacts entries, types of calls, types of messages, and
alerts.
䢇 Preprogrammed Ringers include a variety of standard
ringer types and familiar music.
䢇 Vibrating Ringer alerts you to calls or messages
without disturbing others.
䢇 Downloaded Ringers can be downloaded right to your
phone.
Selecting Ringer Types for Voice Calls
1. Press S >Settings/Tools > Settings > Sounds > Ringer
Type > Voice Calls.
2. Select Call with ID or Call without ID. (The list of
preprogrammed ringers will be displayed.)
3. Select In Phone, Memory Card, Assigned Media, or New
Voice Recording. (The list of available ringers is
displayed.)
4. Use your navigation keys to scroll through the
available ringers. (To hear a ringer, press the left
softkey “Listen.”)
5. Press Assign (left softkey).
Selecting Ringer Types for Messages
1. Press S> Settings/Tools > Settings > Sounds >
Ringer Type > Messages
2. Select Text Message, Voice S MS, Picture Mail, or
Voicemail. (The list of preprogrammed ringers will
be displayed.)
3. Select In Phone, Memory Card, Assigned Media, or New
Voice Recording. (The list of available ringers is
displayed.)
4. Use your navigation keys to scroll through the
available ringers. (To hear a ringer, press the left
softkey “Listen.”)
5. Press Assign (left softkey).
If you want to hear a unique ringer whenever you are
Tip
roaming, you can press S > Settings/Tools > Settings
> Sounds > Ringer Type > Roam Ringer and
choose Distinct. For information about roaming, see
2. Highlight Minute Beep, Out of Service, Connect, Call
Drop, or New Message and press S.
3. Select On or Off and press S.
Key Tone Length or Volume
You can set the lengthof the sound you hear wheneveryou press akey.
1.Press S> Settings/Tools > Settings > Sounds >
Keytones.
2.Select ToneLength, andthen selectShortor Long.
— or —
ToneVolume, andthen set volume.
Select
3.Press
Done (left softkey).
Silence All
There may be times when you need to silence your
phone entirely. The phone’s Silence All option allows
you to mute all sounds without turning your phone off.
To activate Silence All:
䊳 With the phone open, press and hold the volume
key down in standby mode. (The screen will
display “Silence All.”)
To deactivate Silence All:
䊳 With the phone open, press the volume key up
repeatedly to select a desired volume level.
Display Settings
Changing the Text Greeting
The text greeting can be up to 12 characters and is
displayed on your phone’s screen in standby mode.
You may choose to keep the phone’s default greeting,
or you may enter your own custom greeting.
1. Press S> Settings/Tools > Settings > Display >
Main Display > Home Screen > Greeting.
2. To change the greeting text, scroll to the greeting
and enter text using your keypad. (See “Entering
Text” on page 26..)
3. Press Save (left softkey).
If you don’t want to display a greeting banner, press
Tip
and hold B to remove the text and then press Save
(left softkey).
Setting Light Controls
You can determine whether, and for how long, to light
the screen backlight and turn on or off the keypad light
sensor and status light.
Backlight
The Backlight Control setting lets you select for how
long the display screen is backlit.
1. Press S> Settings/Tools > Settings > Display > Main
Display > Light Control > Backlight > Screen Backlight.
2. Select Always On, 10 s ec, 30 sec, or 50 sec, and Dim
Only, and press S.
Setting long backlight durations affects the life of the
Note
battery.
Section 2B. Settings33
Settings
Keypad Light Sensor
Your phone’s Keypad Light Sensor measures available
light and determines if the keypad backlight needs to
be turned on. If you turn Keypad Light Sensor on, the
keypad is lit only when it is needed. If you turn Keypad
Light Sensor off, the keypad stays lit whenever you are
using your phone.
1. Press S> Settings/Tools > Settings > Display > Main
Display > Light Control > Keypad Light Sensor.
2. Select On or Off.
3. Press S.
Changing the Phone’s Menu Style
Your phone allows you to choose how the menu
appears on your display screen.
1. With the menu displayed, press Options (right
softkey).
2. Select Grid Menu, List Menu, or Ta b Men u, and then
press
S.
䡲 Grid Menu shows the main menu as icons only.
34Section 2B. Settings
䡲 List Menu shows the main menu as a list of icons
and names.
䡲 Tab Menu shows just the selected menu, with the
remaining icons displayed as tabs.
Use the left and right navigation keys to find the
menu you want.
Changing the Clock Display
Choose whether you want your phone’s clock to be
displayed in analog mode or digital mode.
1. Press S> Settings/Tools > Settings > Display > Main
Display > Home Screen > Time and Date > Clock Type.
2. Select Analog Small, Analog Large, Analog enhanced,
Digital Small, Digital Large, or Digital Enhanced, then
press
S. (Select Time and Date > Time/Date Display >
Hide if you do not want to display the clock.)
Changing Other Display Settings
Your VE20 offers you many different ways to customize
your display screen.
1. Press S> Settings/Tools > Settings > Display > Main
Display.
2. Select the display option you want to change. (See
below for a list of options.)
3. Follow the prompts to make your choice.
4. Press S to save your settings.
ScreensaverAllows you to choose the image on
Light ControlControls aspects of how your phone’s
ThemesAllows you to choose the look of
Home
Screen
Some display settings, such as Screensaver, affect
Note
both the internal and external display screens
your standby screen.
display looks in standby mode.
screens throughout your phone
Allows you to choose your time and
date display, enter your greeting, and
set shortcuts.
Location Settings
Your phone is equipped with a Location feature for use
in connection with location-based services.
The Location feature allows the network to detect your
position. Turning Location off will hide your location
from everyone except 911.
Turning Location on allows the network to detect
Note
your position using GPS technology, making some
applications and services easier to use. Turning
Location off disables the GPS location function for all
purposes except 911, but does not hide your general
location based on the cell site serving your call. No
application or service may use your location without
your request or permission. GPS-enhanced 911 is
not available in all areas.
When the Location feature is on, your phone’s display
screen displays the icon. When Location is turned
off, the icon is displayed.
Messaging Settings
Staying connected to your friends and family has never
been easier. With your phone’s advanced messaging
capabilities, you can send and receive messages
without placing a voice call. (See “Using SMS Text
Messaging” on page 118, and “Using SMS Voice
Messaging” on page 120 for more information.)
Your phone’s messaging settings make text messaging
fast and easy by letting you decide how you would like
to be notified of new messages and what callback
number to include with your message. Your phone can
automatically add a custom signature to each
message. You can even create your own preset
messages.
Setting Message Alerts
When you receive a message, your phone notifies you
by displaying an icon on your display screen. You can
36Section 2B. Settings
also choose to be notified with a message notification
on your display screen.
1. Press S > Messaging
> Settings
.
2. Highlight the Notification field.
3. Select Msg and Icon or Icon only and press S.
Auto-Signing for Text Messages
You can create a custom, 20-character signature and
choose to have your phone automatically add it to the
end of every text message that you send.
1. Press S> Messaging
> Settings > Text Messaging
2. Highlight the Add Signature field.
3. To add your current signature to each text
message, select
— or —
To view or change your current signature, select
Change Signature. (If you select On, but there is no
current signature, you will be prompted to create
one.) In either case, enter the new signature you
want to use, and press
On.
Save (left softkey).
.
Automatically Adding a Callback Number
You can choose to have your phone automatically add,
to each text message, a number where you can be
reached. This can be your own phone number or
another number.
1. Press S > Messaging
> Settings > Text Messaging
.
2. Highlight the Callback Number field.
3. To have your phone number added to each text
message, select
My Phone Number.
— or —
To have your phone add a different number, select
Other, enter the new number, and press OK (left
softkey).
Managing Preset Messages
Your phone is programmed with 15 preset messages
to help make sending text messages faster and easier.
These messages, such as “Let’s get lunch” and “Meet
me at,” can be customized or deleted to suit your
needs. You can even add your own preset messages
to the list.
To edit or delete a preset message:
1. Press S
> Preset Messages
Messaging
>
Settings > Text Messaging
>
. (The list of preset messages is
displayed.)
2. To edit or delete a preset message, highlight it, and
press
Options (right softkey).
3. Select Edit, use your keypad to edit the selected
message, and press
Save (left softkey).
— or —
Select Multiple to select more than one
Select
message. — or —
Delete to erase the selected message.
Select
To add a new preset message:
1. Press S
> Preset Messages
Messaging
>
Settings > Text Messaging
>
.
2. Press Options (right softkey).
3. Select Create New.
4. Use your keypad to enter your message and press
Save (left softkey).
Section 2B. Settings37
Settings
SMS Voice Messages
You can customize the way you use SMS Voice
messages. You can set your SMS Voice messages to
always play in speakerphone mode. You can also set
your phone to add a name to each SMS Voice
message.
To set your SMS Voice messages to play in speakerphone:
1. Press S
2. Highlight Speaker Phone and then press S.
3. Select On.
To assign a name to your SMS Voice messages:
1. Press S
2. Highlight From Name and then press S.
3. Use your key pad to enter the name you want to
attach to your SMS Voice messages.
4. Press Save (left softkey).
38Section 2B. Settings
Messaging
>
Messaging
>
Settings
>
Settings
>
> Voice SMS
> Voice SMS
.
.
Airplane Mode
Airplane Mode allows you to use many of your phone’s
features, such as Games, Calendar, Voice Records,
etc., when you are in an airplane or in any other area
where making or receiving calls or data is prohibited.
When your phone is in Airplane Mode, it cannot send
or receive any calls or access online information.
To set your phone to Airplane Mode:
1. Press S > Settings
> More... >
2. Highlight On, Off, or On at Power Up, and then press
S.
While in Airplane Mode, your phone’s standby
screen displays and
Selecting On at Power Up enables Airplane Mode
Note
only the next time you power up. Afterwards, your
phone will power up normally.
Airplane Mode
No Service.
.
TTY Use With Sprint Service
A TTY (also known as a TDD or Text Telephone) is a
telecommunications device that allows people who are
deaf, hard of hearing, or who have speech or language
disabilities, to communicate by telephone.
Your phone is compatible with select TTY devices.
Please check with the manufacturer of your TTY device
to ensure that it supports digital wireless transmission.
Your phone and TTY device will connect via a special
cable that plugs into your phone's headset jack. If this
cable was not provided with your TTY device, contact
your TTY device manufacturer to purchase the
connector cable.
When establishing your Sprint service, please call
Sprint Customer Service via the state
Telecommunications Relay Service (TRS) by first
dialing 771N. Then provide the state TRS with this
number:
To turn TTY Mode on or off:
866-727-4889.
1. Press S > Settings > More > Accessibility >TTY.
2. Select Off, TTY, VCO, or HCO.
3. Read the disclaimer and then pressEnable(left
softkey). (If you select
Disable, press Disable (left
softkey) after reading the disclaimer.)
In TTY Mode, your phone displays the TTY access
Note
icon.
If TTY mode is enabled, the audio quality of non-TTY
devices connected to the headset jack may be
impaired.
WARNING
911 Emergency Calling
Sprint recommends that TTY users make
emergency calls by other means, including
Telecommunications Relay Services (TRS),
analog cellular, and landline communications.
Wireless TTY calls to 911 may be corrupted
when received by public safety answering
points (PSAPs), rendering some
communications unintelligible. The problem
encountered appears related to TTY
equipment or software used by PSAPs. This
matter has been brought to the attention of
the FCC, and the wireless industry and the
PSAP community are currently working to
resolve this.
Section 2B. Settings39
Settings
Phone Setup Options
Shortcuts
Your phone offers you the option of assigning shortcuts
to your favorite or often-used functions. Pressing the
navigation key up, down, left, or right in standby mode
launches your personally designated shortcuts.
1. Press S > Settings/Tools > Settings > Display >
Assign Keys.
2. Select the navigation key direction and press S.
3. Select the desired shortcut and press S
You can choose to show or hide the navigation keys
Tip
on your screen. Go to
Foregrounds > Navigation Key Display
Hide or Show.
If you choose to hide the shortcuts, you can still use
them by pressing the appropriate navigation key.
S > Settings > Display >
40Section 2B. Settings
.
and select
Call Answer Mode
You can determine how to answer incoming calls on
your phone.
1. Press S > Settings/Tools > Settings > More
> Call Setup > Call Answer.
2. To select an option, highlight it and press S
䡲 Open allows an incoming call to be answered by
opening the phone when it is closed.
䡲 Any Key allows an incoming call to be answered
by pressing any key.
䡲 [TALK] Key allows an incoming call to be answered
only by pressing
N.
.
Calling Options
You can set up your phone to make dialing numbers
quick and easy.
To set special options to make dialing easier:
1. Press S > Settings
2. Select the calling option you want to use.
(See below for a list of options.)
Others > Call Setup.
>
3. Follow the prompts to make your choice.
4. Press S to save your settings.
Auto AnswerAutomatically picks up incoming calls
Abbreviated
Dialing
Call AnswerAllows you to select [TALK] Key, Any Key,
Contacts
Match
Incoming
Calls
Auto RedialRedials a number if a call did not connect
when connected to an optional hands-free
car kit. (Auto-Answer picks up calls even if
you are not present.)
Allows you to dial numbers sharing the
same beginning digits by dialing only the
last four. Enter the first five or six digits (for
example, area code and prefix) you want to
prepend when using Abbreviated Dialing.
or Open to answer the phone.
as a result of network difficulties.
Display Language
You can choose to display your phone’s menus in
English or in Spanish.
1. Press S > Settings/Tools > Settings > Display>
Language.
2. Select English or Español and press S.
Voice Guide
You can enable your phone to read aloud the main
menu, your Settings submenu, your Contacts entries,
and the digits you are entering.
3. If you selected Custom in step 2, highlight the field
you wish to set and select
䡲 Main Menu — Your phone reads aloud items on the
main menu as you scroll through them.
䡲 Settings — Your phone reads aloud items on the
Settings submenus as you scroll through them.
On.
Section 2B. Settings41
Settings
䡲 Contacts — Your phone reads aloud the names of
your entries as you scroll through them.
䡲 Digits — Your phone reads back each digit after
you enter it.
42Section 2B. Settings
Section 2C
Accessing the Security Menu
Security
⽧ Accessing the Security Menu (page 43)
⽧ Using Your Phone’s Lock Feature (page 43)
⽧ Using Special Numbers (page 45)
⽧ Limiting Use of Your Phone
⽧ Erasing Phone Content (page 47)
⽧ Resetting Your Phone (page 47)
⽧ Security Features for Sprint Power Vision (page 48)
By using the security settings on your phone, you receive peace
of mind without sacrificing flexibility. This section will
familiarize you with your phone’s security settings. With
several options available, you can customize your
phone to meet your personal needs.
All of your phone’s security settings are available
through the Security menu. You must enter your lock
code to view the Security menu.
1. Press S > Settings/Tools > Settings
> More>
Security
2. Enter your lock code to display the Security menu.
If you can't recall your lock code, try using the last
Tip
four digits of your wireless phone number. If this
doesn't work, call Sprint Customer Service at
1-888-211-4727.
Using Your Phone’s Lock Feature
Locking Your Phone
When your phone is locked, you can only receive
incoming calls or make calls to 911, Sprint Customer
Service, or special numbers. (See “Using Special
Numbers” on page 45.)
1. Press S > Settings > Security
.
Section 2C. Security43
Security
.
2.
Enter your lock code to display the Security menu.
3. Select Lock Phone.
4. Highlight Lock Now and press S. (To set your
phone lock the next time it is turned on, select
Lock on Power Up
specified amount of time, select
After 15 minutes, or After 60 minutes.)
. To set your phone to lock after a
After 5 minutes,
Unlocking Your Phone
1. From standby mode, press Unlock (left softkey).
2. Enter your lock code.
Changing the Lock Code
1. Press S > Settings > Security.
2. Enter your lock code. (The Security menu is
displayed.)
3. Select Lock Code, and then enter and re-enter your
new lock code.
44Section 2C. Security
Calling in Lock Mode
You can place calls to 911 and to your special
numbers when in lock mode. (For information on
special numbers, see “Using Special Numbers” on
page 45.)
䊳 To call an emergency number, special number, or
Sprint Customer Service, enter the phone number
and press
S
.
KeyGuard
Your phone’s KeyGuard feature protects against
activating the side keys and the Touch-Sensitive
Buttons accidentally when your phone is closed. When
you turn on KeyGuard, your phone requires you to
press and hold the
you can start using your phone with the flip closed. You
can determine whether your phone activates KeyGuard
or not, and how long the phone waits after you last use
your phone before activating KeyGuard.
To enable or disable KeyGuard:
1. Press S > Settings/Tools > Settings > KeyGuard > Auto
KeyGuard.
Smart key and the Camera key before
2. Press S and then select Now, 10 s ec, 30 sec, 50 sec,
or
Off.
You can also activate the KeyGuard feature
immediately, pressing and holding the
the
Camera key.
Smart key and
Using Special Numbers
Special numbers are important numbers that you have
designated as being “always available.” You can call
and receive calls from special numbers even if your
phone is locked.
You can save up to three special numbers. These
numbers are stored separately from your Contacts
entries, and the same numbers may appear in both
your Contacts and your Special Numbers.
To add or replace a special number:
1. Press S > Settings > Security
2.
Enter your lock code. (The Security menu is
displayed.)
3. Select Special Numbers.
.
4. Select Special Number 1, Special Number 2, or Special
Number 3.
5. Enter the number and press Save (left softkey)
You cannot assign speed dial numbers to special
Note
numbers.
.
Limiting the Use of Your Phone
Limitinguse of your phone protects specific parts ofyour phone from unauthorized use. You determinewhat is off-limits toother users.
For example, you can set limitations before you loanyour phone to someone, then remove the limitationswhen you get your phone back.
You can limit access to Contacts, SprintPower VisionServices, and Pictures & Video. You can also restrictincomingand outgoing phone calls.
Limiting Access to Contacts
1.Press S> Settings > Security
.
Section 2C. Security45
Security
2.
Enteryour lock code. (The Security menu isdisplayed.)
3.SelectLimit Use>Contacts.
4.Choose one of thefollowing options and press S:
䡲 Unlockclearsall limitations.
䡲 Lock asksusers to enter your lock code whenever
they select
䡲 View Only letsusers view your Contacts, but asks
Contacts.
them to enter your lock code before they editthem.
Limiting Data Access
1.Press S> Settings > Security
2.Enter your lock code. (The Security menu is
displayed.)
3.SelectLimit Use>DataServices.
4.Choose one of thefollowing options and press S:
䡲 Unlockclearsall limitations.
䡲 Lock asksusers to enter your lock code whenever
they try to access any of your data.
46Section 2C. Security
.
Limiting Access to Pictures & Videos
1.Press S> Settings > Security
2.Enter your lock code. (The Security menu is
displayed.)
3.Select Limit Use> Pictures.
4.Choose one of the following options and press S:
䡲 Unlock clearsall limitations.
䡲 Lock asksusersto enter your lock code whenever
they select
Pictures.
.
Limiting Outgoing Calls
1.Press S> Settings > Security
2.Enter your lock code. (The Security menu is
displayed.)
3.Select Limit Use > Restrict Outgoing Calls.
4.Choose one of the following options and press S:
䡲 All stopsall outgoing calls.
䡲 None allowsall calls.
䡲 Except Contacts allows outgoing calls only to
Contacts entries.
.
Limiting IncomingCalls
1.Press S> Settings >Security
2.Enter your lock code. (The Security menu is
displayed.)
3.SelectLimit Use > Restrict Incoming Calls.
4.Choose one of the following options and press S:
䡲 All stopsall incoming calls.
䡲 None allowsall calls.
䡲 Except Contacts allowsincoming calls only to
Contacts entries.
.
Erasing Phone Content
You can use your phone’s Security menu to erase all
entries in your Contacts or all other personal data.
1. Press S> Settings > Security.
2. Enter your lock code. (The Security menu is
displayed.)
3. Select Manage Applications.
4. Choose one of the following options and press S:
䡲 Contacts
䡲 My Content
䡲 Voic e Recor ds
䡲 Pictures
䡲 Messages
5. If you are sure wish to erase all of your data in the
selected category, press
Yes (left softkey).
Resetting Your Phone
You can reset individual categories of phone settings
or reset the entire phone to its factory defaults.
1. Press S > Settings > Security.
2. Enter your lock code. (The Security menu is
displayed.)
3. Select Reset Settings
4. Choose one of the following options and press S:
䡲 Browser to erase all of your browsing history.
䡲 Favorites to erase all saved favorites.
.
Section 2C. Security47
Security
䡲 Personal Dictionary to erase all entries from your
personal dictionary.
䡲 Picture Mail to erase your Picture Mail “Send To”
list.
䡲 All Settings to erase all browser, favorites, personal
dictionary, and Picture Mail settings at once.
䡲 Phone Reset to erase all settings and all data
(contacts, content, voice records, pictures, video,
and messages) from the phone.
5. Read the disclaimer and press Yes (left softkey).
Security Features for
Sprint Power Vision
Enabling and Disabling Data Services
You can disable Sprint Power Vision services without
turning off your phone. Doing so prevents access to
Sprint Power Vision services, including Web and
messaging, and avoids any charges associated with
these services. However, you can still place or receive
phone calls, check voicemail, and use other voice
48Section 2C. Security
services. You can enable Sprint Power Vision services
again at any time.
To enable or disable Sprint Power Vision services:
䊳 Press S > Settings /Tools> Settings > More > Data
Services > Data Services > On or Off.
Net Guard
The Net Guard option prompts you each time you
connect to Sprint Power Vision. When you access the
browser, a screen is displayed with two choices:
䢇 Connect to Sprint Power Vision once. (You will be
prompted again the next time you sign in.)
䢇 Always Auto-Connect to Sprint Power Vision from now
on without being prompted.
You can change your Net Guard settings at any time.
To change your Net Guard settings:
䊳 Press S > Settings /Tools> Settings > More > Data
Services > Net Guard > On or Off.
Update Vision Profile
Your Vision Profile manages your user name and login
information and allows you to connect to Sprint Power
Vision services. It may be necessary to update your
profile to maintain peak efficiency.
To update your profile:
䊳 Press S > Settings /Tools> Settings> More > Data
Services > Data Services Profile.
Your phone will connect to the browser and update
your Vision Profile. When the update is finished, the
phone returns to standby mode.
Security
Section 2C. Security49
Section 2D
Understanding Roaming
Roaming
⽧ Understanding Roaming (page 50)
⽧ Setting Your Phone’s Roam Mode (page 51)
⽧ Alerting Yourself to Roaming (page 52)
⽧ Using Data Roam Guard (page 53)
Roaming is the ability to make or receive calls when you’re off
the Sprint National Network. Your new VE20 by Motorola
works anywhere on the Sprint National Network and
allows you to roam on other networks where we’ve
implemented roaming agreements with other carriers.
This section explains how roaming works as well as
special features that let you manage your roaming
experience.
50Section 2D. Roaming
Recognizing the Roaming Icon on the Display
Screen
Your phone’s display screen always lets you know
when you’re off the Sprint National Network. Any time
you are roaming, the phone displays the roaming icon
().
Remember, when you are using your phone off the
Tip
Sprint National Network, always dial numbers using
11 digits (1 + area code + number).
Unless your service plan includes roaming, you will
Note
pay a higher per-minute rate for roaming calls.
Roaming on Other Digital Networks
When you’re roaming on digital networks, your call
quality and security will be similar to the quality you
receive when making calls on the Sprint National
Network. However, you may not be able to access
certain features, such as the browser or Messaging.
If you’re on a call when you leave the Sprint National
Note
Network, your call is dropped. If your call is dropped
in an area where you think Sprint service is available,
turn your phone off and on again to reconnect to the
network.
Checking for Voicemail Messages While
Roaming
When you are roaming off the Sprint National Network,
you may not receive on-phone notification of new
voicemail messages. Callers can still leave messages,
but you will need to periodically check your voicemail
for new messages if you are in a roaming service area
for an extended period of time.
1. Dial 1 + area code + your phone number.
2. When you hear your voicemail greeting, press
3. Enter your passcode at the prompt and follow the
voice prompts.
*
Setting Your Phone’s Roam Mode
Your phone allows you to control your roaming
capabilities. By using the Roaming menu option, you
can determine which signals your phone accepts.
Set Mode
Choose from three different settings to control your
roaming experience.
To set your phone’s roam mode:
1. Press
> Set Mode.
2. To select an option, highlight it and press
䡲 Sprint Only allows you to access the Nationwide
.
䡲 Automatic seeks Sprint service. When Sprint
䡲 Roaming Only forces the phone to seek a roaming
> Settings/Tools > Settings > More> Roaming
S
Sprint PCS Network only and prevents roaming
on other networks.
service is unavailable, the phone searches for an
alternate system.
system. The previous setting (
Automatic) is restored the next time the phone is
turned on.
Sprint Only or
Section 2D. Roaming51
S
Roaming
.
Alerting Yourself to Roaming
Using Call Guard
Your phone has three ways of alerting you when you
are roaming off the Sprint National Network: the on
screen roaming icon, a special ringer you can set for
calls you receive when roaming, and Call Guard.
Using the Roam Ringer
The Roam Ringer feature allows you to set your phone
to use of a distinct ringer when you receive calls while
roaming off the Sprint National Network.
1. Press
Ringer.
2. Select an option and press S.
䡲 Distinct to assign a distinct ringer for incoming
䡲 Normal to use the default ringer for all incoming
52Section 2D. Roaming
> Settings > Sounds > Ringer Type > Roam
S
roaming calls.
calls.
Call Guard makes it easy to manage your roaming
charges by requiring an extra step before you can
place or answer a roaming call. (This additional step is
not required when you make or receive calls while on
the Sprint National Network.)
To turn Call Guard on or off:
1. Press
> Call Guard.
2. Select On or Off and press
Note
If the Call Guard feature is set to
extra steps to make and receive roaming calls.
To place roaming calls with Call Guard on:
> Settings/Tools > Settings > More> Roaming
S
.
S
Speed dialing is not available when you are roaming
with Call Guard enabled.
On, you need to take
1. From standby mode, dial 1 + area code + the
seven-digit number and press
displayed, informing you that you're making a
roam call.)
. (A message is
N
2. Press Yes (left softkey) to place the call.
To answer incoming roaming calls with Call Guard on:
1. Press
that roaming charges apply.)
. (A message is displayed, notifying you
N
2. Press Yes (left softkey) to answer the call.
Using Data Roam Guard
Data Roam Guard makes it easy to manage roaming
charges incurred when accessing the Web through
data services. Whenever you are outside the Sprint
National Network, Data Roam Guard alerts you to this
and asks you whether you want to continue using the
Web. (This additional step is not required when you
connect to the Web while on the network.)
To turn Data Roam Guard on or off:
1. Press
Roaming > Data Roam Guard.
䊳 Select Always Ask or Never Ask and press
> Settings/Tools > Settings > More >
S
S
.
Roaming
Section 2D. Roaming53
Section 2E
your phone is turned off, it does not appear in Call
History.
History
⽧ Viewing Call History (page 54)
⽧ Call History Options (page 55)
⽧ Erasing Call History (page 56)
History keeps track of incoming calls, outgoing calls, and
missed calls.
and making the most of your Call History.
Viewing Call History
Call History makes returning phone calls fast and easy.
It lists the numbers (or Contacts entries) of phone calls
you have made, received, or missed.
Call History lists are continually updated as new
numbers are added to the beginning of the list and the
oldest entries are removed from the bottom of the list.
Call History only records calls that occur while the
phone is turned on. If a phone call is received while
54Section 2E. History
This section guides you through accessing
If you return a phone call from the voicemail menu, it
Note
does not appear in your phone’s Outgoing Calls list.
.To view a Call History entry:
1. Press S > Call History.
2. Use your left and right navigation keys to select
Recent History, Outgoing Calls, Incoming Calls, or
Missed Calls. Your phone calls are displayed in
reverse chron ological order.
3. To view additional details about a call, highlight it
and then press
Each entry contains the phone number (if it is
available) and Contacts entry name (if the phone
number is in your Contacts). Duplicate calls (same
number and type of call) may only appear once on the
list.
S.
Call History Options
By highlighting a Call History entry and pressing
Options (right softkey), you can select from the following
options:
䢇 Save to save the number if it is not in your Contacts
or to edit an already existing Contacts entry. (See
“Saving a Phone Number From Call History” on
page 55.)
䢇 Delete to erase the call from Call History.
䢇 Delete All to erase the call from Call History.
䢇 Hide My Number to hide your Caller ID number on
your next call.
䢇 Prepend to add numbers to the beginning of the
selected number.
䢇 Select Multiple allows more than one Call History entry
to be selected. After you select the entries, choose
Options to erase the selected entries from Call History
or send a Text Message, Picture Mail or Voice SMS to
the selected entries.
With a Call History entry highlighted, you can also
select from the following two options:
䢇 Press Send MSG (left softkey) to send a message to
the number. This option takes you to the Send
Message screen where you have the option of
sending a text message, Picture Mail, or SMS Voice
message.
䢇 Press S to view the phone call details.
Making a Phone Call From Call
History
1. Press S> Call History
2. Use your left and right navigation keys to select
All Calls, Outgoing Calls, Incoming Calls, or Missed Calls.
3. Scroll to a Call History entry and press N
.
.
Saving a Phone Number From Call
History
Your phone can store up to 1000 numbers or
electronic addresses. Individual Contacts entries can
contain up to five separate phone numbers, an email
Section 2E. History55
History
address, and a Web address. (For more information,
see“About Contacts” on page 57.)
1. Select a Call History entry and press Options
(right softkey).
2. Select Save and press S.
3. Select AsNew Entry to create a new Contacts entry.
— or —
To Existing Entry
Select
you want to save the number to.
and then scroll to the entry
4. Press S.
5. Use the keypad to complete or edit the Contacts
entry and press
Save (left softkey).
Prepending a Phone Number From
Call History
If you need to make a call from Call History and you
happen to be outside your local area code, you can
add the appropriate prefix by prepending the number.
1. Select a Call History entry and press Options
(right softkey).
56Section 2E. History
2. Select Prepend
3. Enter the prefix and press S
— or —
Press
Options (right softkey) and then select Save to
save the amended number to your Contacts.
.
.
Erasing Call History
1. Press S > Call History
2. Use your left and right navigation keys to select the
call history you want to erase:
Calls, Incoming Calls, or Missed Calls.
3. Press Options (right softkey) > Delete All
4. If you are certain you want to erase the list, press
Yes (left softkey).
— or —
No (right softkey) to return to the previous
Press
menu.
.
All Calls, Outgoing
.
Section 2F
Contacts
⽧ About Contacts (page 57)
⽧ Finding Contacts Entries (page 58)
⽧ Adding a New Contacts Entry (page 58)
⽧ Managing Your Contacts (page 63)
⽧ Dialing Sprint Services (page 63)
Now that you know the basics that make it easier to stay in touch
with people and information, you’re ready to explore your
phone’s more advanced features.
how to use your phone’s Contacts and helps you make
the most of your time when you are trying to connect
with the important people in your life.
About Contacts
Your phone can store up to 1000 contacts. Each
contact can contain:
This section explains
䢇 Up to five telephone numbers, one email address,
and one Web address. Each contact must contain at
least one number or address.
䢇 A name — The name of the person or organization
whose contact information is stored in the entry. It is
not required; you can create and store Contacts
entries without a name.
䢇 A picture — You can assign a picture to display
whenever you receive a call from the Contacts entry.
䢇 A ringer — You can assign a ringer to each entry.
This is the sound your phone makes when you
receive a call from any of the phone numbers stored
in the entry.
䢇 A category — You can assign a category, such as
Family, Friends, or Work to a entry. You can then sort
your Contacts entries by category.
䢇 A memo — You can write a short note to yourself
regarding the entry.
䢇 Personal and business information — You can store a
birthday, job title, company name, and street address
with each entry.
䢇 A speed dial number — After you store a phone
number, you can assign a speed dial number to it.
Section 2F. Contacts57
Contacts
(See “Assigning Speed Dial Numbers” on page 60
to change an entry's default speed dial number.)
Adding a New Contacts Entry
1. Press S > Contacts
S.
2. Enter the Contacts name and press S.
3. To enter a phone number, highlight Number, enter
the number, and press
4. Assign Mobile,Home, Work, Pager, or Other to the
number and press
5. Press Done (left softkey).
If you want, you can add a picture, a special ringer,
additional phone numbers, an email or Web address,
and an important date. Scroll left or right to view what
other information you can assign to your Contacts
entry.
58Section 2F. Contacts
Add New > Contact and press
>
S.
S
.
Finding Contacts Entries
There are several ways to display your Contacts entries:
by name, by speed dial number, by Category and Type,
and by email address. Follow the steps outlined below
to find entries in your Contacts.
Finding Contacts by Name
1. Press S > Contacts > View All.
2. Scroll through the entries using your navigation
keys and highlight the one you want.
Once the entry is highlighted, you have a number of
options; here are the most popular:
䊳 To call, press N
䊳 To send a message, press Send MSG (left softkey),
then select the message type (
Mail, or Voice SMS) and follow the prompts.
䊳 To view the entry’s details, press S and then
press the navigation keys left or right.
.
Text Message, Picture
䊳 To edit the entry’s details, press Options (right
softkey), then Edit. See “Editing a Contacts Entry or
Distribution List” on page 62.
You can also find an entry by entering the name in
Tip
the keypad. Press Contacts (rignt softkey) and use
your keypad to enter the name.
.
Finding Speed Dial Numbers
1. Press S > Contacts
Dial.
2. Scroll to an entry using your navigation keys.
Speed dial numbers are displayed in numerical
order.
See also “Assigning Speed Dial Numbers” on page 60.
> Options (right softkey) > Speed
Filtering Entries
1. Press S > Contacts
2. Scroll to the By Contact or By Type you want to filter
by and press
alphabetical order for the Category or Type you
selected.
> Options (right softkey) > Filter By
S. Entries are listed in numeric or
Finding Email Addresses
1. Press S > Contacts
> Email and press S. Email addresses are
displayed in alphabetical order.
2. Scroll to the By Contact or By Type you want to filter
by and press
> Options (right softkey) > Filte
S.
Adding a Phone Number to a
Contacts Entry
To add a phone number to an entry:
1. Press S> Contacts.
2. Scroll through the entries using your navigation
keys, highlight the one you want, and press
3. Press Edit. (right softkey),
.
4. Scroll to an empty Number using your navigation
keys.
5. Enter the new phone number and press S.
6. Assign Mobile, Home, Work, Pa ger, or Other to the
number and press
S.
Section 2F. Contacts59
r by
Contacts
S.
7.
Press Done (left softkey).
Assigning Speed Dial Numbers
Once you have added a number to your Contacts, you
can assign a speed dial number to it. Your phone can
store 99 numbers in speed dial locations.
1. Press S > Contacts
2. Highlight the Contacts entry you want to assign the
speed dial number to and select
softkey)
> Settings.
3. Highlight an unassigned speed dial number and
press
Assign (right softkey).
4. Select Speed Dial.
5. Highlight the Speed Dial number you want to
assign the speed dial number to and select
(right softkey.)
6. Select your contact and press S.
60Section 2F. Contacts
.
>
Options (right
Assign
If you attempt to assign an already in-use speed dial
Note
number to a new phone number, a dialog appears
asking if you wish to replace the existing speed dial
number. Press OK (left softkey) to assign the location
to the new phone number and move the old number
to the next available speed dial number.
Assigning a Ringer or Picture to an
Entry
You can assign a ringer to a Contacts entry so you can
identify the caller by the ring. (See “Ringer Types” on
page 30..) When you assign a picture to an entry, your
phone displays it whenever you receive calls from that
number.
1. Display a Contacts entry. (See “Finding Contacts
Entries” on page 58.)
2. Press Edit (left softkey)
3. Use your navigation keys to scroll to the tab with
the
Assign Picture and Assign Ringer options.
.
4. Scroll down to Assign Picture or Assign Ringer and
press
S.
5. Select a source for the assigned file (for example,
In Phone, Assigned Media, or Tak e N ew P ict ur e).
6. Use your navigation keys to scroll through the
available files. To hear a ringer, press
softkey).
Listen (left
7. Highlight your desired picture or ringer and press
S.
8. Press Save (left softkey) to save the entry.
Assigning an Email Address or Web
Address
1. Display a Contacts entry. (See “Finding Contacts
Entries” on page 58.)
2. Press Edit (left softkey).
3. Use your navigation keys to scroll to the tab with
the
Email and Web Address options.
4. Scroll down to Email or Web Address.
5. Use your keypad to enter the email or Web
address you want to assign and press
䢇 Press Save (left softkey) to save the entry.
You can quickly visit the Web address associated
Tip
with a Contacts entry by displaying the entry,
highlighting the Web Address, and then pressing Go
(left softkey).
S
.
Assigning a Date
You can assign a date to a Contacts entry. This is an
easy way to remember birthdays.
1. Display a Contacts entry. (See “Finding Contacts
Entries” on page 58.)
2. Press Options (right softkey) > Edit.
3. Use your navigation keys to scroll to the tab with
the
Birthday option.
4. Highlight the date field, use your navigation keys or
keypad to set the date and then press
5. Press Done (left softkey) to save the entry.
Section 2F. Contacts61
S.
Contacts
Working With Distribution Lists
A Distribution List is a group of entries that you can
send messages to — including SMS Text Messages,
Picture Mail, and SMS Voice Messages. You can send
the message to all the members on the list at the same
time.
It’s a fast and easy way to keep everyone up to date.
To create a Distribution List:
1. Press S> Contacts > Add New > Group and press
S.
2. Enter the name of the list and press S.
3. Highlight Category and assign one to the list.
4. Highlight Add Members and press S.
5. Highlight each entry you want to include in the
Distribution List and press
A check mark appears next to each selected
member.
6. Press Done (left softkey) to save the membership.
To quickly send a message to the Distribution List,
Tip
S > Contacts > Filter by > Distribution List.
press
Highlight the Distribution List you want, press
Options (right softkey) > Send Message.
Editing a Contacts Entry or
Distribution List
1. Display a contacts entry or Distribution List.
2. Press Options (right softkey) > Edit .
3. Highlight the part of the entry you wish to edit and
press
S.
4. Add and/or edit the desired information.
5. Press Done (left softkey).
Managing Your Contacts
Organize your Contacts entries by assigning them to
Categories (Groups). Your phone has some already
defined — General, Family, Friends, and Work. You can
also create your own.
䊳 Press S> Contacts
.
by
To create your own custom Category:
1. Press S> Contacts
2. Press Options (right softkey)
3. Enter the name of the new Category.
4. Highlight Add Members and press S.
5. Highlight each entry you want to add to this
Category and press
checkmark appears next to each selected entry.
6. Press Done (right softkey) to save the membership.
7. To assign a special ringer to this Category,
highlight
Assign and press S.
Options (right softkey) > Filter
>
Manage Categories.
>
Add New
>
.
S after each selection. A
8. Use your navigation keys to scroll through the
available files. (To hear a ringer, press
softkey]
> Listen.)
Options [right
9. Press Assign (left softkey).
10. Press Save (left softkey) to save the Category.
Viewing Memory Status
䊳 Press S> Contacts > Memory Status.
Dialing Sprint Services
Organize your Contacts entries by assigning them to
Categories. Your phone has some already defined —
General, Family, Friends, and Work. You can also
create your own.
To view your Categories:
䊳 Press S> Contacts
To create your own custom Category:
1. Press S> Contacts
Add New > Group.
>
Manage Categories.
>
Section 2F. Contacts63
Contacts
2.
Press Add New (right softkey).
3. Enter the name of the new Category.
4. Highlight Add Members and press S.
5. Highlight each entry you want to add to this
Category and press
checkmark appears next to each selected entry.
S after each selection. A
6. Press Done (right softkey) to save the membership.
7. To assign a special ringer to this Category,
highlight
Assign and press S.
8. Use your navigation keys to scroll through the
available files. (To hear a ringer, press
softkey]
> Listen.)
Options [right
9. Press Assign (left softkey).
10. Press Save (left softkey) to save the Category.
11. Select Ye s and press S. Follow the onscreen
prompts to confirm your status.
12. When the Wireless Backup purchase screen is
displayed, select
subscription to Wireless Backup.
Buy and press S to purchase a
64Section 2F. Contacts
13. Within a few minutes, you will receive a text
message providing you with the Web address
(www.wirelessbackup.sprint.com
for your personal backup folder.
) and password
Backing Up Your Contacts
1. Press S > Contacts > Wireless Backup.
2. Select Backup Now and press S to back up all
your contacts from the phone's contacts list to your
folder on the Wireless Backup site. You will be
notified when the backup has been completed.
For more information about Wireless Backup, select
Tip
Learn More in step 2 above.
Accessing Wireless Backup on Your PC
1. From your personal computer, launch your Internet
browser and go to
www.wirelessbackup.sprint.com
2. Enter your wireless phone number (without
hyphens) in the
Sprint PCS Phone Number field.
3. Enter the wireless password you received via text
message into the
Wireless Backup Password field.
.
4. Click Sign on and follow the onscreen prompts.
Using Sprint Mobile Sync
All your contacts and groups can be added and edited
online using the Sprint Mobile Sync service. With Sprint
Mobile Sync you can:
䢇 Add and edit contacts and groups. Use your computer to
easily add, edit, and manage contacts and groups
and set up and manage Team DC groups.
䢇 Synchronize and back up your contacts. Save all the
contacts information from your phone in a secure
location and automatically synchronize new
information from the computer to the phone and
from the phone to the computer.
䢇 Transfer contacts to a new phone. When you activate a
new phone, your existing contacts information is sent
to the phone upon activation.
䢇 Erase contacts information from a lost device. If your phone
is lost or stolen, Sprint Mobile Sync can remotely
remove all the contacts information. You can then
send the information to your replacement phone.
䢇 Import and export contacts with online address books.
Import or export contacts information from or to your
Outlook or other compatible database.
To access Sprint Mobile Sync:
1. Sign on to your My Sprint page at www.sprint.com.
2. Click My Online Tools > Sprint Mobile Sync and then
select
My Contacts.
3. Follow the onscreen instructions to add, edit, and
manage all your contact information.
Section 2F. Contacts65
Contacts
Section 2G
and commitments. It takes productivity to a whole new
level.
Calendar and Tools
⽧ Using Your Phone’s Calendar (page 66)
⽧ Using Your Phone’s Alarm Clock (page 68)
⽧ Using Your Phone’s File Manager (page 69)
⽧ Using the Calculator (page 73)
⽧ Using the Tip Calculator (page 73)
⽧ Using the World Clock (page 73)
⽧ Using the Stop Watch (page 75)
⽧ Using the Currency Converter (page 75)
⽧ Using the Unit Converter (page 76)
⽧ Using the Notepad (page 76)
⽧ Using Voice Records (page 77)
Your phone is equipped with several personal information
management features that help you manage your busy lifestyle.
This section shows you how to use these features to
turn your phone into a time management planner that
helps you keep up with your appointments, schedules,
66Section 2G. Calendar and Tools
Using Your Phone’s Calendar
Adding an Event to the Calendar
Your Calendar helps organize your time and reminds
you of important events.
1. Press
2. Using your navigation keys, highlight the day to
which you would like to add an event.
Tip
3. Press Add New (left softkey)
4. Select Appointment, All Day Event, or Multi-Day Event.
5. Enter the event Subject and press
6. Enter the event Locat ion and press
> Tools > Calendar
S
To quickly go to a date, press Options (right softkey)
> Go to Date.
.
.
.
S
.
S
7. Depending upon which type of event you selected,
use your keypad to select the
End Date, or Start Time and End Time, and press
Date or Start Date and
S
8. Select an alarm time for the event by highlighting
the
Reminder field and pressing
䡲 Highlight None, On Time, 5 mins, 10 m ins , 15 mi ns,
30 mins, 1 hr, or 1 day and press
S
S
.
.
9. Press Save (left softkey) to save the event.
To change your default event ringer type, from the
Tip
standby screen, press S > Settings > Sounds >
Ringer Type > Calendar and select a ringer.
Event Alert Menu
When your phone is turned on and you have an event
alarm scheduled, your phone alerts you and displays
the event summary.
There are several ways your phone alerts you by
scheduled events:
䢇 • By playing the assigned ringer type.
䢇 • By illuminating the backlight.
To silence the alert, press
S
.
To view additional options, press the appropriate
softkey:
.
䢇 Dismiss (right softkey) clears the alert.
䢇 Snooze (left softkey) silences the alert and schedules
it to replay again in 5 minutes.
Viewing Events
1. Press
2. Using your navigation keys, highlight the day for
which you would like to view events and press
(If you have events scheduled for the selected day,
they are listed in chronological order.)
3. To display the details of an event listed in the
schedule, highlight it and press
> Settings/Tools >Tools > Calendar
S
S
.
Changing to Weekly View
1. Press
2. Press Options (right softkey) > Week View
> Settings/Tools > Tools > Calendar
S
.
Going to Today’s Date
1. Press
> Settings/Tools > Tools > Calendar
S
Section 2G. Calendar and Tools67
Calendar/Tools
.
.
S
.
.
2.
Press Options (right softkey) > Go to Date
.
3. Press OK (left softkey).
Erasing an Event
1. Press
2. Using your navigation keys, highlight the day for
the event and press
Tip
3. Highlight the event, press Options (right softkey)
> Delete.
4. Press Yes (left softkey) or No (right softkey)
> Settings/Tools > Tools > Calendar
S
.
S
In the calendar view, days with events scheduled are
marked with a yellow triangle.
Erasing All Events
1. Press
2. Press Options (right softkey) > Delete All
3. Press Yes (left softkey) or No (right softkey)
68Section 2G. Calendar and Tools
> Settings/Tools > Tools > Calendar.
S
.
Using Your Phone’s Alarm Clock
Your phone comes with a built-in alarm clock with
multiple alarm capabilities.
.
.
.
To use the alarm clock:
1. Press
2. Select Add New Alarm and press
3. Enter the alarm Name and press
> Settings/Tools > Tools
S
>
S
Alarm.
S
.
.
.
4. Select a time for the alarm by highlighting the Time
field and pressing
䡲 Using your keypad and/or navigation keys, set the
time for the alarm, and press
S
.
.
S
5. Select a ringer type for the alarm by highlighting
the
Ringer field and pressing
䡲 Select a location for the ringer file (for example, In
Phone, Memory Card, or Assigned Media).
䡲 Use your navigation keys to scroll through the
available files.
6. Press
or left softkey to assign the ringer.
S
S
.
7. Select a repeating status for the alarm by
highlighting the
䡲 Highlight Once, Daily, Mon - Fri, Weekends or Weekly,
and then press
Frequency field and pressing
.
S
S
8. Press Save (left softkey) to save the alarm.
To change your default alarm ringer type from the
Tip
standby screen press S > Settings > Sounds >
Ringer Type > Alarm and select a ringer.
Using Your Phone’s File Manager
Your phone comes with a file manager that enables
you to manage your pictures, videos, and sounds
saved in your phone and on the microSD card inserted
in your phone.
To access the file manager:
䊳 Press
The file manager then gives you these options to
choose from:
> Settings/Tools > Tools > File Manager
S
.
䢇 Pictures – This option allows you to manage your
pictures and videos stored either in the phone’s
.
memory or on your microSD card.
䢇 Sounds – This option allows you to manage your
sounds stored either in the phone’s memory or on
your microSD card.
䢇 Memory Card – This option allows you to view the
properties of the files and folders stored on your
microSD card, format an SD card, view the used and
available memory in the phone’s memory and on the
microSD card, and view the file manager Help
screen.
䢇 Memory Usage – This option shows the used and
available memory in the phone’s memory and on the
microSD card.
Using the Pictures Option
The Pictures option lets you manage the pictures and
video in your phone’s memory or on your microSD
card.
To manage your pictures and videos in your phone’s
memory:
1. Press
> Tools > File Manager > Pictures.
S
Section 2G. Calendar and Tools69
Calendar/Tools
2.
Select In Phone to access pictures and videos
stored in your phone’s memory.
3. Use your navigation keys to do any of the
following:
䡲 Select the desired picture or video. Press
(left softkey) to view the picture or video.
䡲 Select the desired picture or video.
(right softkey) to view the picture or view the video
options menu. The
Options menu includes the
following options:
● Manag e – This option lets you delete the file
you selected, copy it from the phone’s
memory to the microSD card, or move it from
the phone’s memory to the microSD card.
● Slide Show – This option displays all the
pictures saved to your phone’s memory in a
slide show.
● Play All Videos – This option plays all videos in
the phone’s memory.
● Filter By – This option lets you view all the
picture and video files in your phone’s
memory, view only the picture files, or view
only the video files.
70Section 2G. Calendar and Tools
Press
Expand
Options
To manage your pictures and videos on your microSD card:
1. Press
> Tools > File Manager > Pictures.
S
2. Select Memory Card to access pictures and videos
stored on your SD card.
3. Use your navigation keys to do any of the
following:
䡲 Select the desired picture or video. Press
Expand
(left softkey) to view the picture or the video.
䡲 Select the desired picture or video.
Press
Options
(right softkey) to view the picture or view the video
options menu. The
Options menu includes the
following options:
● Manage – This option lets you delete the file
you selected, copy it from the microSD card to
the phone’s memory, or move it from the
microSD card to the phone’s memory.
● Slide Show – This option displays all the
pictures saved to your memory card in a slide
show.
● Play All Videos– This option plays all videos on
the microSD card.
● Filter By – This option lets you view all the
picture and video files on the microSD card,
view only the picture files, or view only the
video files.
Using the Sounds Option
The Sounds option lets you manage the audio
files stored in your phone’s memory or on your
microSD card.
To manage your sounds in your phone’s memory:
1. Press
2. Select In Phone to access sounds stored in your
phone’s memory.
3. Use your navigation keys to do any of the
following:
䡲 Select the desired sound. Press
䡲 Select the desired sound.
> Tools > File Manager
S
Sounds.
>
Assign (left
softkey) to assign the selected sound to a phone
function.
Press
Options (right
softkey) to view the options menu. The
Options
menu includes the following options:
● Play All – This option allows you to listen to all
the sounds stored in your phone's memory.
● Filter By – This option lets you view all the
sound files in your phone’s memory, view only
the downloaded files, view only the preloaded
files, or view only the voice records.
● Manage – This option lets copy or move the file
you selected from the phone’s memory to the
microSD card.
To manage your sounds on your microSD card:
1. Press
> Tools > File Manager
S
Sounds.
>
2. Select Memory Card to access sounds stored on
your microSD card.
3. Use your navigation keys to do any of the
following:
䡲 Select the desired sound. Press
to assign the sound to any of the
softkey)
following:
Voicemail, Picture Mail, Text Message, Vo ice SMS ,
Calendar, or Alarm.
Ringer ID, Call with ID, Call without ID,
Assign (left
Section 2G. Calendar and Tools71
Calendar/Tools
䡲 Select the desired sound.
softkey) to view the options menu. The
Select
Options (right
Options
menu includes the following options:
● Play All – This option allows you to listen to all
the sounds stored in your microSD card.
● Filter By – This option lets you view all the
sound files in your microSD card, view only
the downloaded files, view only the preloaded
files, or view only the voice records.
● Manag e – This option lets you delete, copy, or
move the file you selected from microSD card
to the phone’s memory.
Using the Memory Card Option
The Memory Card option allows you to view the
properties of the files and folders stored on your
microSD card, view the used and available memory in
the phone’s memory and on the microSD card, view
the file manager Help screen, and format a microSD
card.
72Section 2G. Calendar and Tools
For information on formatting the microSD card, see
“Formatting the microSD Card” on page 91.
To view the properties of files and folders on your microSD
card:
1. Press
> Tools > File Manager
S
Memory Card.
>
2. Scroll to the file or folder you for which you want to
view properties. To view files within a folder, select
the folder.
3. Press
Properties (left softkey) to view details of the
file or folder.
To view memory usage:
1. Press
2.
Press Options (right softkey)
> Tools > File Manager > Memory Card.
S
> Memory Usage.
To view the file manager Help screen:
1. Press
2.
Press Options (right softkey)
> Tools > File Manager > Memory Card.
S
> Help.
Using the Calculator
Your phone comes with a built-in calculator.
1. Press
> Settings/Tools >Tools > Calculator
S
.
2. Enter numbers using your keypad.
䡲 Press the navigation keys to enter operators
(+ ÷ - ×) as indicated in the display.
䡲 Press
䡲 Press
䡲 Press Advanced (right softkey) for more advanced
calculator functions.
to enter a decimal.
#
to clear the current line.
*
3. Press = (left softkey) to compute.
Using the Tip Calculator
Your phone comes with a built-in tip calculator.
1. Press
2. Enter the bill amount (dollar amount) and press
S
3. Enter the bill amount (cent amount) and press
> Settings/Tools > Tools > Tip Calculator
S
.
4. The default number of people paying the bill is
one. To change it, press
number 1 and enter the number of people splitting
the bill.
5. Press
S
.
BACK to delete the
6. The default tip percentage is 15%. To change it,
press
BACK to delete the number 15 and enter the
tip percentage you want.
7. Press
S
.
8. Upon completion you will see the following:
䡲 Tip Amount – This is the calculated amount of
the tip.
䡲 Total to Pay – This is the calculated amount of the
total bill plus tip.
䡲 Total per Person – This is the calculated amount of
the total each person is responsible for paying.
Using the World Clock
.
Your phone comes with a built-in world clock to let you
view times around the world.
.
S
Section 2G. Calendar and Tools73
Calendar/Tools
Viewing Cities
To view the time in different cities around the world:
1. Press
2. Press FindCity (left softkey) to choose a city.
– or –
Press the navigation keys left or right to scroll
through different time zones.
3. When you see the city you want, press
Settings/Tools> Tools > World Clock
S
S
.
.
Adding Custom Cities
You can add a custom city to the World Clock to keep
track of its time more easily. You must know the city’s
approximate location on a world map for the time zone
and map location to be correct.
1. Press
2. Press the navigation keys left or right to scroll
through different time zones.
3. When the cross-hairs indicate the correct map
location, verify that the time zone indicated is
correct.
74Section 2G. Calendar and Tools
> Settings/Tools > Tools > World Clock
S
.
4. Press Options (right softkey) > Add to My Cities.
5. Supply a name for the city, then press OK
(left softkey).
6. Select a position in the list for the city and
press
S.
If you select a slot that is not empty, the new city
will remove the existing city from the list (if it is a
custom city, it will be erased entirely).
Using My Cities
The World Clock tool also permits you to create a My
Cities list, which can include cities in the phone’s builtin list or custom cities. The total number must not
exceed nine cities.
1. Press
2. Press Options (right softkey) > My Cities.
The name of each city and local time is displayed.
> Settings/Tools > Tools > World Clock
S
.
To add a city to your My Cities list:
All custom cities are automatically put on your My
Note
Cities list. Use this procedure only if you want to add
one of the phone’s built-in cities to your My Cities list.
1. Press
2. Press FindCity (left softkey) to choose a city.
– or –
Press the navigation keys left or right to scroll
around the map until the city you want is indicated.
3. Press Options (right softkey) > Add to My Cities.
4. Select a position in the list for the city and
press
If you select a slot that is not empty, the new city
will remove the existing city from the list (if it is a
custom city, it will be erased entirely).
> Settings/Tools > Tools > World Clock
S
S.
Using the Stop Watch
Your phone comes with a built-in stop watch.
1. Press
> Tools > Stop Watch
S
.
2. Press Options (right softkey) > Countdown, Lap
Summary, Setup, or Reset.
3. When you are ready to use the stop watch timer,
press
Start (left softkey).
.
4. To stop the timer, press Stop (left softkey).
Calendar/Tools
Using the Currency Converter
Your phone comes with a built-in currency converter
that lets you convert currency amounts if you know the
exchange rate.
1. Press
Converter
2. Enter the bill amount (dollar amount) and press
S
3. Enter the bill amount (cent amount) and press
4. Enter the exchange rate (dollar amount) and
press
5. Enter the exchange rate (cent amount) and
press
6. Upon completion you will see the following:
> Settings/Tools > Tools > Currency
S
.
.
.
S
.
S
Section 2G. Calendar and Tools75
S
.
䡲 Result 1 – Your currency converted to the new
currency.
䡲 Result 2 – The new currency converted to your
currency.
Using the Unit Converter
Your phone comes with a built-in unit converter that
lets you convert a wide variety of units of measure.
1. Press
2. Select the type of unit to be converted:
䡲 Area
䡲 Energy
䡲 Force
䡲 Lengt h
䡲 Mass
䡲 Power
䡲 Speed
䡲 Temperature
䡲 Volu me
3. Enter the value (whole number) and press
4. Enter the value (decimal number) and press
76Section 2G. Calendar and Tools
> Settings/ Tools > Tools > Unit Converter
S
S
S
5. Enter the convert from unit from the drop down
menu, and press
S
6. Enter the convert to unit from the drop down menu,
and press
S
.
7. Upon completion you will see the following:
䡲 Result – Your unit converted to the new unit.
Using the Notepad
.
Your phone comes with a built-in notepad.
1. Press
2. Select Add New Note and press
3. Enter the note title and press
4. Enter the note text.
5. Press Save (left softkey) to save the text.
.
.
> Settings/Tools > Tools > Notepad
S
.
.
.
S
.
S
Using Voice Records
You can record brief records to remind yourself of
important events, phone numbers, or grocery list items.
You can also record phone conversations.
Recording Voice Records
To create a new Voice Record:
1. Press
2. Press
3. To end the recording, press
If you want to review the recording, press
softkey).
To record a conversation during a phone call:
1. Make or answer the call.
2. Press Options (right softkey) > Record Recipient, and
press
3. Press
> Settings/Tools > Tools > Voice Memo.
S
and begin recording after the prompt.
S
.
S
Yes (left
.
S
.
S
To end the recording, press Done S.
You cannot store Voice Records on your microSD
Note
card.
Playing Voice Records
1. Press
2. Press View All (left softkey).
3. Use the navigation keys to scroll to a recording.
4. Press
Tip
> Settings/Tools > Tools > Voice Memo.
S
to play the Voice Record.
S
You can choose Play All (to play all the Voice
Records) or Select Multiple (to play a several Voice
Records consecutively).
Changing Voice Record Settings
1. Press
2. Press Settings (right softkey).
3. Scroll to Recording Length, and press
> Settings/Tools > Tools > Voice Memo.
S
.
S
Section 2G. Calendar and Tools77
Calendar/Tools
䡲 Select a maximum length of 10 Seconds,
30 Seconds, 1 Minute, 5 Minutes, or 30 Minutes, and
press
4. Scroll to 10 Second Tone and press
beeps every 10 seconds during your Voice
Record.
䡲 Select Enable or Disable and press
5. Scroll to Storage Location and press
䡲 Select In Phone or Memory Card and press
S
.
. This tone
S
.
S
.
S
S
Using Other Voice Record Options
You can also rename your Voice Records, use them as
ringers, or delete them.
1. Press
2. Press View All (left softkey) and press
3. Use the navigation keys to scroll to the recording
Properties, Settings or Send. Follow the prompts to
complete your task.
78Section 2G. Calendar and Tools
> Settings/Tools > Tools > Voice Memo.
S
S
.
.
Section 2H
Voice Services
⽧ Using Automatic Speech Recognition (ASR) (page 79)
⽧ Setting Up Voice Recognition (page 81)
⽧ Working With Voice Recognition (page 84)
Your phone’s voice-recognition software lets you place calls
and perform quick tasks using just your voice.
includes easy-to-follow instructions for using Voice
Recognition.
Using Automatic Speech
Recognition (ASR)
In addition to Sprint Voice Command (see page 153),
you can use a voice dial tag to automatically dial a
phone number in your Contacts. (A voice dial tag is a
command you record and use to place calls without
using the keypad.)
This section
Using Call <Name or #>
You dial phone numbers simply by saying “Call.” To
place calls to names stored in your Contacts, say
followed by the name and the type of number (
Work, Mobile, etc.). To make phone calls to numbers not
saved to your Contacts, simply say
valid phone number.
You can also say
the name or number.
“Call” by itself and be prompted for
“Call” followed by a
Calling Contacts Entries
1. Press and release the Smart Key. (Your phone
displays the
2. Say “Call” and then say the name and the type of
number. For example, say
phone dials the number stored for the entry “John,”
labeled “Mobile.”
If a name has only one number, or if you know the
name but are not sure which number to call, say
followed by the name only. For example, say
If the name is recognized and there is only one number
for the name, your phone immediately places the call. If
Say a command screen.)
“Call John Mobile.” The
Section 2H. Voice Services79
“Call”
Home,
“Call”
“Call John.”
Voice Services
there are multiple numbers stored in the entry, the
phone prompts you with a list of options.
If the name or number is not in Contacts, your phone
tells you it cannot find a match.
Calling Phone Numbers (Digit Dialing)
1. Press and release the Smart Key. (Your phone
displays the
Say a command screen.)
2. Say “Call” and then say a valid string of digits to be
dialed, for example, say
Speak naturally and clearly and remember to speak
one digit at a time—1-800 should be pronounced “One
Eight Zero Zero.”
“Call 555 555 5555.”
Using Send Voice SMS <Name or #>
Use Voice Recognition to access the SMS Voice
application, with the recipient already addressed.
1. Press and release the Smart Key. (Your phone
displays the
2. Say “Send Voice SMS” followed by the name (if the
recipient is saved to Contacts) or the number.
80Section 2H. Voice Services
Say a command screen.)
3. Record your SMS Voice message, attach a
signature, and then press
“Using SMS Voice Messaging” on page 120.)
Save (left softkey). (See
4. Press Send (left softkey).
If you are sending the SMS Voice message to a
recipient listed in Contacts, then you have the option of
mentioning the type of number. For example, say
Voice SMS John Mobile.”
䊳 If you say “Send Voice SMS” without specifying a
“Send
recipient or a number, your phone prompts
you for this information.
You cannot send SMS Voice messages to
Note
Distribution Lists using Voice Recognition.
Using Send Text <Name or #>
Use Voice Recognition to open Text Messaging to the
Create Message screen, with the recipient already
addressed.
To launch Text Messaging and address a message:
1. Press and release the Smart Key. (Your phone
displays the
Say a command screen.)
2. Say “Send Text” followed by the name (if the
recipient is saved to Contacts) or the number.
3. Use your keypad to enter the message and then
press
Send (left softkey). (See “Using SMS Text
Messaging” on page 118.)
If you do not specify the type of number and there are
multiple numbers for the name, Voice Recognition
chooses the mobile number by default.
If you say
“Send Text” without specifying a recipient or a
number, your phone prompts you for this information.
You cannot send SMS Text messages to Distribution
Note
Lists using Voice Recognition.
Using Send Picture <Name or #>
Use Voice Recognition to open Picture Mail to the
Create Message screen, with the recipient already
addressed.
To launch Picture Mail and address a message:
1. Press and release the Smart Key. (Your phone
displays the
Say a command screen.)
2. Say “Send Picture” followed by the name stored in
Contacts and, optionally, the type of number you
want to send it to. For example, say
John Smith Work.”
“Send Picture
3. Use your keypad to enter the message and then
press
Send (left softkey).
If you do not specify the type of number and there are
multiple numbers for the name, Voice Recognition
chooses the mobile number by default.
If you say
“Send Picture” without specifying a recipient or
a number, your phone prompts you for this information.
You cannot send Picture Mail to Distribution Lists
Note
using Voice Recognition.
See the Experience Sprint Power Vision guide that
came with your phone for information about
Picture Mail.
Setting Up Voice Recognition
You can customize your phone’s Voice Recognition
feature so that it works for you, the way you want it to.
Section 2H. Voice Services81
Voice Services
Using Choice Lists
Your phone offers Choice Lists whenever it is not
confident it has recognized a name or number
correctly. In these cases, it displays a Choice List and
prompts you with
the list. To confirm the choice, say
next choice, say
choice using your keypad.
To cancel the command, say
name or number again, say
You can determine whether Voice Recognition displays
a list of choices or automatically dials the first number
without displaying a Choice List.
To enable or disable Choice Lists:
1. Press and release the Smart Key. (Your phone
displays the
2. Press Settings (left softkey) > Choice Lists and
press
3. Select Automatic, Always On, or Always Off, and
press
82Section 2H. Voice Services
“Call?” followed by the first choice on
“Yes,” or to hear the
“No.” You can also select the correct
“Cancel,” or to say the
“Repeat.”
Say a command screen.)
S.
S.
Sensitivity
The Sensitivity setting controls how Voice Recognition
determines when a spoken word is a match. If you
frequently experience the message “Please Repeat” or
“No Match Found” adjust the sensitivity toward
Less. If the phone frequently recognizes a name you
didn’t say, adjust the sensitivity to
Reject More.
Reject
1. Press and release the Smart Key. (Your phone
displays the
Say a command screen.)
2. Press Settings (left softkey) > Sensitivity and press
S.
3. Using your navigation keys adjust the slider to the
desired level.
4. Press OK (left softkey).
Adapting Digit Dial
Some users with heavy accents or distinctive voices
find it difficult to use Digit Dialing.
The Adapt Digits feature allows Voice Recognition to
recognize the way specific persons say digits.
Adaptation involves recording several digit sequences
to teach Voice Recognition to recognize your voice.
The adaptation process takes about three minutes.
After using Adapt Digits, your phone will be customized
to your voice. Other people will not be able to use Digit
Dial on your phone unless they reset the phone to
factory defaults.
If your phone recognizes digits with an acceptable
Note
level of accuracy, you will find no additional benefit
from using Adapt Digits.
To adapt Digit Dial to your voice:
1. Press and release the Smart Key. (Your phone
displays the
Say a command screen.)
2. Press Settings (left softkey) > Digit Dialing and
press
S.
3. Select Adapt Digits and press S.
4. Follow the prompts to complete the adaptation.
Tips for adapting Digit Dial:
䢇 Adapt digits in a quiet place.
䢇 Make sure you wait for the beep before speaking.
䢇 Speak clearly, but say each digit sequence naturally.
If you make a mistake while recording a sequence of
digits, or if an unexpected noise spoils the recording,
you can say or select
No when the prompt asks if the
recording was OK. You will then be prompted to
rerecord the sequ enc e.
To reset Digit Dial to its factory settings, press and
Note
release the Smart Key and then press Settings (left
softkey). Select Digit Dialing > Reset Digits.
Customizing Audio Prompts
You can customize the way your phone reads prompts
to you. This allows you to quickly cycle through
prompts and commands that you are familiar with.
Only experienced users should turn off audio
Note
prompts altogether.
To turn audio prompts on or off:
1. Press and release the Smart Key. (Your phone
displays the
2. Select Settings> Sound.
Say a command screen.)
Section 2H. Voice Services83
Voice Services
3.
To turn on or off all the audio prompts, select
Prompts > On or Off.
— or —
To turn on or off the playback of digits spoken by
you, select
— or —
To turn on or off the playback of names spoken by
you, select
Digits > On or Off.
Names > On or Off.
4. Select OK (left softkey).
Adjusting Audio Prompt Speed and Volume
You can adjust how loud and how fast the phone
playbacks names you have spoken.
To adjust the speed or volume of name playback:
1. Press and release the Smart Key. (Your phone
displays the
2. Press Settings (left softkey) > Sound > Name Settings
> Speed or Volum e.
3. Using your navigation keys adjust the slider to the
desired level.
4. Press OK (left softkey).
84Section 2H. Voice Services
Say a command screen.)
Working With Voice Recognition
You can use Voice Recognition to easily perform tasks
with your phone. You can look up entries stored in your
Contacts, open applications or menus, and view or
hear status information.
Lookup <Name>
You can look and display any Contacts entry by saying
“Lookup” followed by the name.
To use Lookup <Name> to find a Contacts entry:
1. Press and release the Smart Key. (Your phone
displays the
Say
“Lookup” and then the name of the entry. (Your
phone displays the Contacts entry.)
Note
Say a command screen.)
If you say only “Lookup,” your phone asks for the
name and displays a Contacts entry list.
Using Go To <App>
You can open an application or access a menu by
saying “Go To” followed immediately by the name of
an application or a menu.
To open an application or menu using Voice Recognition:
1. Press and release the Smart Key. (Your phone
displays the
Say a command screen.)
2. Say “Go To.” (Your phone displays a list of
applications and menus and prompts you to
choose one.)
—or—
“Go To” and then the name of the application
Say
or menu.
You can “Go To” the following applications:
Note
Voicemail, Camera, Redial, and Received Calls.
Using Check <Item>
You can have the phone play back and display
information about its current state, including its phone
number, current signal strength, network coverage, and
battery level.
To see and hear status information:
1. Press and release the Smart Key. (Your phone
displays the
Say a command screen.)
2. Say “Check.” (Your phone displays a list of valid
status indicators and prompts you to choose one.)
—or—
“Check” and then the name of the item you
Say
want to check.
You can check the following:
䢇 Status — plays back and displays the following:
䡲 Battery
䡲 Signal strength
䡲 Network coverage
䡲 Master volume setting
䡲 Number of missed calls
䡲 Number of new voice mail messages
䡲 Current time and date
䡲 Number of new Voice SMS messages
Section 2H. Voice Services85
Voice Services
䢇 Voice Mail — plays back and displays how many new
voice mail messages you have.
䢇 Messages — plays back and displays how many new
voice mail messages, text messages, and picture
messages you have.
䢇 Missed Calls — plays back and displays how many
new missed calls you have.
䢇 Time — plays back and displays the current time
and date.
䢇 Battery — plays back and displays the current level
of battery charge.
䢇 Signal — plays back and displays current signal
strength.
䢇 Network — plays back and displays current network
coverage.
䢇 Volume — plays back and displays the current
master volume setting.
䢇 My phone # — plays back and displays your phone
number.
86Section 2H. Voice Services
Section 2I
microSD Card
⽧ Using Your Phone’s microSD Card and Adapter (page 87)
⽧ Working With the microSD Card (page 91)
TM
Your phone lets you use a microSD
expand the available memory space. This secure digital
card enables you to quickly and easily exchange
images, music, and voice data between SD-compatible
devices.
This section details the features and options of your
phone’s microSD functionality.
Using Your Phone’s microSD Card
and Adapter
Your phone comes bundled with a microSD (Secure
Digital) memory card and its adapter to expand the
phone’s available memory space.
card and an adapter to
You can purchase additional microSD cards with up to
8 GB in memory.
The microSD card allows you to easily store images,
videos, music, and voice data in your phone.
Inserting the microSD Card
Do not bend or scratch your memory card. Keep it
Note
away from static electricity, water, and dirt.
The microSD card and its adapter can be easily
damaged by improper operation. Please be careful
when inserting, removing, or handling them.
To insert the microSD card into your phone:
1. With your phone powered off, remove the back
cover and then remove the battery. (See
“Removing the Battery” on page 16.)
2. Gently slide the microSD card into the cardholder
as shown below. You should notice a faint click if it
engages properly in the spring-loaded holder.
The writing on the microSD card should face up.
Tip
Section 2I. microSD Card87
microSD Card
2. Gently slide out the microSD card from the
cardholder.
3. Replace the battery and the back cover.
DO NOT remove your memory card while your
Note
phone is using it or writing files on it. Doing so will
result in loss or damage of data.
3.
Replace the battery and the back cover.
Make sure your battery is fully charged before using
Note
the microSD card. Your data may become damaged
or unusable if the battery runs out while using the
microSD card.
Be sure to use only recommended microSD cards
(64MB—2GB). Using non-recommended microSD
cards could cause data loss and damage your
phone.
Removing the microSD Card
To remove the microSD card from your phone:
1. With your phone powered off, remove the back
cover and then remove the battery.
88Section 2I. microSD Card
Viewing the microSD Card Indicator
After you have inserted the microSD card, your phone
displays
Memory Card as a place to store your pictures
and videos.
To view the memory card associated with your microSD
card:
䊳 Press
displays the
Note
> Pictures > My Albums. Your phone
S
Memory Card option.
To view music files stored on you microSD card,
press S > Music and follow the prompts.
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