Motorola T56CQ1 Users manual
APPLICANT: MOTOROLA, INC. FCC ID: IHDT56CQ1
INSTRUCTION MANUAL
A preliminary draft copy of the Users Manual follows:
Refer to exhibit 8A for specific rf exposure text for the user, and for the antenna installation guidelines.
EXHIBIT 8
OWNER’S GUIDE
PUTTING SAFETY, SECURITY AND
CONVENIENCE AT YOUR FINGERTIPS.
Pa ge i
Activating OnStar Services
Activa ting OnStar Serv i c e s
Your OnStar account needs to be activated before
OnStar can begin providing services. If this hasn’t
a l ready been done by your dealership, you can
easily do it yourself.
O n S t a r
With the vehicle running, press the OnStar button.
Wait until an Advisor answers, who will request the
i n f o rmation we need to get you started. This pro c e s s
will normally take between 10 and 15 minutes.
Personal Calling/Vi rtual Advisor
Check to see if Personal Calling has been
activated by pressing the black button with
the white dot. If the system says, “OnStar re a d y, ”
d e t e rmine your phone number by saying, “My
n u m b e r.“ If your system has n o t been activated, the
system will respond with “Personal Calling
U n a v a i l a b l e . “
If not active, you can request OnStar Personal
Calling and OnStar Vi rtual Advisor at the same time
you activate your OnStar account or at any future
time by pressing the OnStar button and re q u e s t i n g
these serv i c e s .
OnStar Responses In Fre n c h
OnStar can be programmed by your dealership to
respond in French and to understand French
commands. There may be a charge associated with
this pro g r a m m i n g .
Table of Contents
Activating OnStar Services i
OnStar Responses in French i
OnStar 3
The OnStar Call Center 3
Your Onboard OnStar Panel
(buttons and light) 4
Volume Control 5
Memo Recorder 6
Steering Wheel Controls 7
Contacting OnStar 10
Contacting OnStar for Services 10
Contacting OnStar Customer Care
or Billing/Financial 10
Personal Identification Number (PIN) 11
OnStar Subscription Plans 12
Safe & Sound Plan 12
Directions & Connections Plan 12
Luxury & Leisure Plan 12
OnStar Services 13
Automatic Notification of
Air Bag Deployment 13
Emergency Services 13
Roadside Assistance 13
Stolen Vehicle Location 14
AccidentAssist 14
Remote Door Unlock 14
Remote Diagnostics 15
OnStar MED-NET 15
Route Support 15
RideAssist 16
Information and Convenience Services 16
Online Concierge 16
Personal Concierge 16
Table of Contents
OnStar Personal Calling 17
Activating OnStar Personal Calling 18
Placing a Call 20
Receiving a Call 21
Ending a Call 21
Storing/Deleting Numbers in Memor y 22
Units (Minutes) – Verify or Add 24
Setting Voice or Tone Response 25
Security/Locking Your System 26
OnStar Virtual Advisor 27
Accessing Virtual Advisor 28
Information Sites 29
Financial Services 29
Weather 29
Traffic 30
Sports Scores 30
News Headlines 30
Email 31
Entertainment 31
MyOnStar 32
Voice Commands/Speech recognition 33
General Tips for Better Recognition 34
OnStar Information 41
OnStar
O n S t a r
Welcome to OnStar. This owner’s guide gives you
the information you need to get started using OnStar,
with descriptions of the current OnStar serv i c e s ,
including Personal Calling, Vi rtual Advisor and the
OnStar subscriber website.
Please keep this guide in your vehicle for easy
re f e rence. If you need information re g a rding
operation or features of OnStar, you’ll have it
readily at hand. Once you start using this guide,
you’ll see how easy it is to take advantage of the
s a f e t y, security and convenience of OnStar. For your
s a f e t y, please do not read this guide while you are
d r i v i n g .
OnStar is a system designed to provide you
with personal communication and information
s e rvices while you are in your vehicle by combining
technologies of cellular phones, a Global Positioning
System and the OnStar Call Center.
Page 3
The OnStar Call Center
The OnStar Call Center is the heart of your service –
s t a ffed 24 hours a day, 7 days a week with
knowledgeable OnStar Advisors. Even on weekends
and holidays, there is always someone ready to help.
When you contact OnStar, your Advisor can
pinpoint your vehicle’s location. This way, he or she
can provide you with a range of helpful services that
p rovide you with information and help to protect you
and your vehicle. Also, for some subscribers,
depending on their OnStar service plans, our
Advisors can access an extensive database to
assist you with directions, make re s e rvations and
other convenient services .
Pag e 4
OnStar
Your Onboard OnStar Panel
OnStar Services Button – P ress this blue button, and
you will be connected to an OnStar Advisor. You will
hear a chime, followed by the words, “Connecting
to OnStar.“ OnStar then generates a sequence of
“tones“ during the connection process. The pro c e s s
will normally take about 15 seconds. Your system is
equipped with backup connection re t ry capabilities.
If you do not immediately connect to OnStar, DO
NOT DISCONNECT. A series of re t ry attempts will
be made automatically. If you wish to cancel your
call to the OnStar Center, simply press the OnStar
Communication button (black with a white dot). The
blue OnStar Services button is also used to contro l
the “memo re c o rd“ feature during a call with OnStar.
OnStar Emergency Button – In an emergency, press
this button to connect with an OnStar Advisor. Your
call will be given the highest priority, and you will
hear a chime followed by the words, “Connecting
to OnStar Emergency.“ The Advisor will attempt to
locate your vehicle, find out what kind of assistance
you require and contact a nearby emergency
s e rvices provider to dispatch ambulance, fire ,
police or other emergency services. Please use this
button only for true emergencies. If you press this
button by mistake, please stay on the line and tell
the Advisor that there is no emergency.
OnStar Communication Button – P ress this button at
the end of a call. You’ll hear the words, “OnStar
Request Ended.“ Also, press this button to answer a
call from the OnStar Center or cancel a call if one
of the other buttons is accidentally pressed. This
button is also used to access OnStar Personal
Calling and Vi rtual Advisor services, if those
s e rvices have been activated.
OnStar
System Status Light
Solid Green – Indicates the OnStar system in the
vehicle is powered ON and ready to make or
receive calls.
Blinking Gre e n – The light blinks green to indicate a
call is being connected or in progress. If you notice
this light blinking while you are not on a call, press
the OnStar Communication (white dot) button.
Red – This signals that your OnStar system may not
be functioning pro p e r l y. Press the OnStar button
to attempt to contact an OnStar Advisor. If the
connection is made, the Advisor will assist you in
making sure your OnStar system is operating
p ro p e r l y. If you cannot contact the OnStar Center,
please take your vehicle to the nearest GM
dealership for diagnosis and serv i c e .
Page 5
Volume Control
If your vehicle is equipped with steering wheel
c o n t rols, the volume of the incoming audio is
c o n t rolled with your steering wheel volume contro l .
In vehicles without steering wheel controls, and in
some other vehicles, you can control the volume
with the radio volume knob.
Pa ge 6
OnStar
Memo Recorder
Your OnStar system is equipped with a memo
re c o rder to store information given to you during a
call with an OnStar Advisor or the OnStar Vi rt u a l
A d v i s o r. You can play back the stored audio
i n f o rmation at a later time, when you are no longer
connected to OnStar.
Record only during a call with
OnStar Call Center or Virtual Advisor:
USER ACTION ONSTAR RESPONSE
1.
Press blue OnStar button System beeps
(starts recording)
Note that start of recording may be delayed up to
5 seconds to clear an existing memo. Recording starts
immediately after the last beep.
2.
Press blue OnStar System beeps again
button again (ends recording)
Playback (only when the OnStar system is not in a call):
USER ACTION O N S TAR RESPONSE
1.
Press white dot button "OnStar ready"
Say “Memo“ <playback from
2.
start of memo>
Stop Playback (partially through):
USER ACTION O N S TAR RESPONSE
1.
Press white dot button Returns control to
audio system
To Resume Playback:
USER ACTION O N S TAR RESPONSE
1.
Press white dot button “OnStar ready“
2.
Say “Memo“ “Play or resume“
3.
Say “Play“ Starts memo playback
from beginning
or
Say “Resume“ Starts memo playback
where it had been
previously stopped
OnStar
Steering Wheel Controls
Many OnStar functions can be activated or contro l l e d
with Steering Wheel Controls. Not all functions are
available on all vehicles.
Volume Control Buttons (Up and Down)
While you are using your OnStar system, the
Steering Wheel Volume Controls change the audio
volume of OnStar responses and the volume of the
person to whom you are talking.
Mute Button
On some vehicles, the mute button controls functions
just like the “Talk” button below. Press and hold
the MUTE steering wheel control for 3 seconds to
initiate OnStar Personal Calling.
Some vehicles re q u i re that the vehicle radio be
t u rned on before the mute button will control “Ta l k ”
button feature s .
Page 7
Talk Button
Using the Talk Button to make a call:
USER ACTION O N S TAR RESPONSE
1.
Press Talk button “OnStar ready“
2.
Say “Dial“ “Number, please“
3.
Say <Digit> (1,2,3, etc.) Responds with
digit or tone
4.
Say <next digit> Responds with
digit or tone
Continue in same manner until finished.
5.
Say “Dial“ “Dialing“
Pa ge 8
OnStar
Accessing Voicemail and sending number “tones”
to Automated Systems
The Voice-Activated Keypad f e a t u re of OnStar
Personal Calling allows access to most voicemail
systems. It also allows you to respond to number
requests from computer systems, such as “press 1 for
sales, press 2 for serv i c e . ”
Once you receive the request for a number while in
a call, press the “Talk” (or mute) button on the
steering wheel. Note that this feature only works
DURING a call.
USER ACTION O N S TAR RESPONSE
Connect call using
OnStar Personal Calling
1.
Press Talk button Mutes call,
“Number, please“
2.
Say <first digit> Repeats digit
or tone
3.
Say <second digit> Repeats digit
or tone
Continue until done.
4.
Say “Dial“ OnStar sends the
digits requested, then
returns to the call
Voicemail Example:
USER ACTION O N S TAR RESPONSE
1.
Press white dot button “OnStar ready“
2.
Say “Call“ “Nametag, please“
Say “Voicemail“
3.
(previously stored) Calling “voicemail“
Ring, “You have reached the voicemail for
(company). If you are a subscriber, press pound“
Press Talk Button “Number, please“
4.
5.
Say “Pound“ “Pound“
Say “Dial“ OnStar sends tone
6.
OnStar
“Mailbox number, please“
7.
Press Talk button “Number, please“
Say “Four“ “Four“
8.
Say “Six“ “Six“
Say “Zero“ “Zero“
Say “Eight“ “Eight“
Say “Dial“ OnStar sends tone
Voicemail response to 4608
Automated System Example:
USER ACTION O N S TAR RESPONSE
1.
Press white dot button “OnStar ready“
2.
Say “Call“ “Nametag, please“
3.
Say “Business“
(previously stored)
“To talk to engineering, press 1, to talk to sales,
press 2, to talk to customer care, press 3“
Press Talk button “Number, please“
4.
5.
Say “One“ “One“
6.
Say “Dial“ OnStar sends tone
System response to the number 1.
Page 9
• The OnStar Voice-Activated Keypad only
understands numbers, star and pound. It
does not understand stored nametags.
• You can erase the last number entered by
saying “Clear”.
End Button
Some vehicles are equipped with a steering wheel
“END” button. Disconnect from an OnStar Center call,
a personal call, or a connection with the OnStar Vi rt u a l
Advisor by pressing the steering wheel “END” contro l .
You can drop an incoming call without using any units
by pressing the steering wheel “ E N D ” c o n t rol. This
will drop the incoming personal call immediately.
The “ E N D ” functionality can be programmed into
some vehicles that have programmable steering
wheel controls.
Pa ge 1 0
OnStar
Contacting OnStar
Contacting OnStar for Services
P ress or
Talking to an OnStar Advisor is accomplished
with a single touch, and is thereafter hands free.
Simply press the blue OnStar button or the
Emergency button. A small microphone picks up
your voice and the OnStar Advisor talks to you
through your stereo speakers. In addition to using
the 3-button panel, there are two other ways to
connect to the OnStar Center.
To l l - F ree Call
To take advantage of your OnStar serv i c e s
from outside your vehicle (e.g., to use door unlock),
call OnStar toll free at 1•8 8 8•4•O N S TA R
( 1•8 8 8•4 6 6•7 8 2 7 ). Remember to have your
Personal Identification Number (PIN) handy.
Automatic Notification
A priority signal will be sent to the OnStar Center
with your exact location if your air bag deploys.
(Vehicle electrical system and cellular service must
be operable.)
Contacting OnStar Customer Care
or Billing/Financial
You can contact these OnStar departments by
calling 1•888•4•ONSTAR (1•888•466•7827).
Personal Identification Number (PIN)
Pa ge 1 1
Personal Identification
Number (PIN)
When you signed up with OnStar, you were asked
to provide a personal identification number (PIN).
You’ll need your PIN to access some of the OnStar
s e rvices. If, for example, you’re locked out of your
vehicle or it has been stolen, an Advisor will ask for
your PIN in order to provide assistance.
This PIN can also be used for access to the OnStar
subscriber website, and for access to the OnStar
Vi rtual Advisor. (See descriptions of these serv i c e s
later in this manual.)
Changing your OnStar PIN is easy. Call the OnStar
Center and provide the Advisor with your current
n u m b e r, and he or she will assist you in setting up a
new number. If you have forgotten your PIN, just call
the OnStar Center. For security reasons, we will send
your PIN to you in the mail.
In addition to your OnStar PIN, you have another
f o u r-digit PIN that is used to secure OnStar Personal
Calling and OnStar Vi rtual Advisor from unauthorized
use. (See page 26.)
Pa g e 1 2
OnStar Subscription Plans
OnStar Subscription Plans*
Safe & Sound Plan
Choose this plan for excellent protection, 24/7, 365
days a year. It includes valuable services, such as
Automatic Notification of Air Bag Deployment,
Remote Door Unlock
name just a few!
Directions & Connections Plan
This plan features all of the Safe & Sound Plan
s e rvices plus Route Support, RideAssist and
Information and Convenience Services.
**
and Online Concierge, to
Luxury & Leisure Plan
This plan includes all of the Directions & Connections
Plan features, plus fee-free OnStar MED-NET and the
l u x u ry of Personal Concierg e .
* One of these plans is normally included for a specific duration with each
vehicle at time of purchase. Check with your dealership or with your
OnStar Advisor to determine which plan is included with your vehicle.
Services within the plans are subject to change. Please check our website
at www.onstar.com for the services provided in each plan.
**Remote door unlock capabilities vary by vehicle.
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