Motorola SVG2500 User Manual 2
USER GUIDE
SVG2500
SURFboard® Wireless Voice Gateway
SAFETY AND REGULATORY INFORMATION
IMPORTANT SAFETY INSTRUCTIONS — when using your telephone equipment, basic safety
precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons,
including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this
device. Give particular attention to all safety precautions. Retain the instructions for future
reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions
as described in the user documentation that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and
caution symbols that are affixed to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as
vases, on the device.
• This device was qualified under test conditions that included the use of the supplied cables
between systems components. To ensure regulatory and safety compliance, use only the
provided power and interface cables and install them properly.
• Different types of cord sets may be used for connections to the main supply circuit. Use only
a main line cord that complies with all applicable device safety requirements of the country of
use.
• Installation of this device must be in accordance with national wiring codes and conform to
local regulations.
• Operate this device only from the type of power source indicated on the device’s marking
label. If you are not sure of the type of power supplied to your home, consult your dealer or
local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock.
Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire
insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords where they are attached to
plugs and convenience receptacles, and examine the point where they exit from the device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the
length of the power cord.
• Place device to allow for easy access when disconnecting the power cord of the device from
the AC wall outlet.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can
be fully inserted with no part of the blades exposed.
• Place this device on a stable surface.
• It is recommended that the customer install an AC surge protector in the AC outlet to which
this device is connected. This is to avoid damaging the device by local lightning strikes and
other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be
a remote risk of electric shock from lightning. For added protection, unplug the device from
the wall outlet and disconnect the cables to avoid damage to this device due to lightning and
power surges.
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• Do not cover the device, or block the airflow to the device with any other objects. Keep the
device away from excessive heat and humidity and keep the device free from vibration and
dust.
• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not
spray cleaners directly on the device or use forced air to remove dust.
• CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed
or CSA Certified Telecommunication Line Cord, or national equivalent.
• Disconnect TNV circuit connector(s) before disconnecting power.
• Disconnect TNV circuit connector before removing cover.
• Do not use this product near water; for example, near a bathtub, washbowl, kitchen sink or
laundry tub, in a wet basement, or near a swimming pool.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in
a fire. They may explode. Check with local codes for possible disposal instructions.
• Upon completion of any service or repairs to this device, ask the service technician to perform
safety checks to determine that the device is in safe operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the
installation and troubleshooting instructions. Refer all servicing to qualified service personnel.
SAVE THESE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s
attention to Section 820.93 of the National Electric Code, which provides guidelines for proper
grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding
system of the building, as close to the point of cable entry as practical.
ii
SAFETY REQUIREMENTS FOR THE SVG2500 LITHIUM-ION BATTERY
You must properly handle the SVG2500 lithium-ion rechargeable battery to ensure your safety.
Improper handling can cause leakage, heat, smoke, explosion, or fire resulting in damage to the
equipment or the user.
Use the SVG2500 battery only in the SVG2500 SURFboard Wireless Voice Gateway.
• CAUTION: Risk of explosion if battery is replaced by the incorrect type. Use only Motorola
approved batteries, Motorola part number 515757-001 and 538043-001. Dispose of used
batteries according to the instructions.
• Do not use the battery where static electricity is generated.
• Do not heat the battery or discard into a fire. Keep the battery away from high-temperature
locations.
• Properly discard the battery if it exhibits an abnormal condition, such as heat, odor, color, or a
change in shape. When discarding, place insulated tape over the battery terminals.
• The battery should be stored out of the reach of children.
• Do not store the battery close to metal objects.
• If the battery leaks fluid and you touch it, immediately wash your hands. If the fluid gets into
your eye, do not rub the eye. Rinse with water and immediately seek medical care. Left
untreated, the battery fluid could cause damage to the eye.
• Ensure that the battery does not receive any strong impacts, such as dropping or striking with
a hard object.
• At the end of battery life, the SVG2500 battery must be disposed of properly and may need to
be recycled. Contact your local recycling center for proper disposal methods.
• Do not expose the battery to ultrasonic energy.
• Do not disassemble, modify, or attempt to repair the battery.
• Before installation, the battery should not be subjected to temperatures below –10º C or
above +60º C (14º F to 140º F). After initial customer usage (initially charged above shipping
charge state), the battery should not be subjected to temperatures outside the operating
temperature range:
• Battery Pack External Exposure Operating Temperature Range:
Charging: 0.0° C to +45.0° C (0º F to 113º F)
Discharging: –10.0° C to +60.0° C (14º F to 140º F)
NOTE: A backup battery is not available for some models of the SVG2500.
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IMPORTANT VOIP SERVICE INFORMATION
When using this VoIP device, you CANNOT make any calls, including an emergency call, and E911
location services WILL NOT be available, under the following circumstances:
• Your broadband ISP connection goes down, is lost or otherwise fails.
• You lose electrical power.
When using this VoIP device, you may be able to make an emergency call to an operator, but E911
location services may not be available under the following circumstances:
• You have changed the physical address of your VoIP device, and you did not update or
otherwise advise your VoIP service provider of this change.
• You are using a non-U.S. telephone number.
• There are delays in making your location information available in or through the local automatic
location information database.
Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services
through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect
liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or
related to the services provided through this equipment.
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential environment. This equipment generates uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the device off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance
could void the user’s authority to operate the equipment.
FCC RADIATION EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
To comply with the FCC RF exposure compliance requirements, the separation distance between the
antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8
inches).
This transmitter must not be co-located or operation in conjunction with any other antenna or
transmitter.
The availability of some specific channels and/or operational frequency bands are country dependent
and are firmware programmed at the factory to match the intended destinations. The firmware setting
is not accessible by the end user.
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INDUSTRY CANADA (IC) STATEMENT
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following
two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired
operation of the device.
This device has been designed to operate with the antennas listed below, and having a maximum gain
of 2 dB. Antennas not included in this list or having a gain greater than 2 dB are strictly prohibited for
use with this device. The required antenna impedance is 50 ohms.
Antenna(s): Motorola Part # 538707-001
To reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p) is not more than that permitted for
successful communications.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
IC RADIATION EXPOSURE STATEMENT
IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with a minimum distance
of 20 cm between the radiator and your body.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) radio
technology. The device is designed to be inter-operable with any other wireless DSSS product that
complies with:
• The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and
approved by the Institute of Electrical Electronics Engineers
• The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility
Alliance (WECA).
RESTRICTIONS ON THE USE OF WIRELESS DEVICES
In some situations or environments, the use of wireless devices may be restricted by the proprietor of
the building or responsible representatives of the organization. For example, using wireless equipment
in any environment where the risk of interference to other devices or services is perceived or identified
as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization
or environment, you are encouraged to ask for authorization to use the device prior to turning on the
equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized
modification of the devices included with this product, or the substitution or attachment of connecting
cables and equipment other than specified by the manufacturer. Correction of the interference caused
by such unauthorized modification, substitution, or attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of
government regulations that may arise from failing to comply with these guidelines.
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SECURITY WARNING: This device allows you to create a wireless network. Wireless network
connections may be accessible by unauthorized users. Please read the SVG2500 User Guide or visit
the Motorola website to learn how to protect your network.
INTERNATIONAL DECLARATION OF CONFORMITY
We,
Motorola, Inc.
101 Tournament Drive
Horsham, PA, U.S.A.
Declare under our sole responsibility that the
SVG2500 SURFboard Wireless Voice Gateway
To which the declaration relates is in conformity with the following standards:
EN 60950-1
EN 300 328
EN 301 489-1/-17
EN 61000-3-2
EN 61000-3-3
The following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 2004/108/EC
Low Voltage Directive 2006/95/EC
R&TTE Directive 1999/5/EC
Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC
Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive
2002/95/EC
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of the product with
residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some
countries or regions, such as the European Union, have set up systems to collect and
recycle electrical and electronic waste items. Contact your local authorities for
information about practices established for your region. Please visit
www.motorola.com/recycle for instructions on recycling.
vi
SOFTWARE LICENSE
SVG2500 SURFboard Wireless Voice Gateway
Motorola, Inc.
Connected Home Solutions Business (“Motorola”)
101 Tournament Drive, Horsham, PA 19044
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU
INSTALL, DOWNLOAD, OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE,
FIRMWARE, AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S
CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING THE CABLE DATA PRODUCT
AND/OR INSTALLING, DOWNLOADING, OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR
ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE
WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF
THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE
SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY,
“PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION, AND ANY OTHER MATERIALS
PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE
CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO
BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
The Software includes associated media, any printed materials, and any “on-line” or electronic
documentation, as well as any updates, revisions, bug fixes, or drivers obtained by you from Motorola
or your service provider. Software provided by 3rd parties may be subject to separate end-user license
agreements from the manufacturers of such Software.
The Software is never sold. Motorola licenses the Software to the original customer and to any
subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party
licensors retain the ownership of the Software.
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another
person, but only if the person agrees to accept all of the terms of this License. If you transfer the
Software, you must at the same time transfer the Product and all copies of the Software (if applicable)
to the same person or destroy any copies not transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in
whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer the Software, in whole or in part,
to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate
the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate,
decompile, disassemble, or reverse engineer the Software, including, but not limited to, modifying the
Software to make it operate on non-compatible hardware. (4) Remove, alter, or cause not to be
displayed any copyright notices or startup message contained in the Software programs or
documentation. (5) Export the Software or the Product components in violation of any United States
export laws.
The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft
navigation, or aircraft communications; or in design, construction, operation, or maintenance of any
nuclear facility. MOTOROLA AND ITS 3rd PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED
WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL
NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks,
and all other intellectual property rights subsisting in the foregoing, and all adaptations to and
modifications of the foregoing, shall at all times remain with Motorola and its 3rd party licensors.
vii
Motorola retains all rights not expressly licensed under this License. The Software, including any
images, graphics, photographs, animation, video, audio, music, and text incorporated therein, is owned
by Motorola or its 3rd party licensors and is protected by United States copyright laws and international
treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction,
distribution or preparation of derivative works of the Software, any portion of the Product or the
documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License
constitutes a waiver of Motorola’s rights under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the
Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL
TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.
Motorola is not responsible for any 3rd party software provided as a bundled application, or otherwise,
with the Software.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication, or
disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights
in Technical Data and Computer Software clause at 52.227-7013. The contractor/ manufacturer is
Motorola, Inc., Connected Home Solutions Business, 101 Tournament Drive, Horsham, PA 19044.
viii
WARRANTY INFORMATION
SVG2500 SURFboard Voice Modem
Motorola, Inc., Connected Home Solutions Business (“Motorola”)
What is my limited warranty? A limited warranty for this Product (including Software) is provided by
Motorola to your distributor, cable operator, or Internet service provider, as applicable. Please contact
your cable operator or Internet service provider (“Service Provider”) for details. Motorola does not
warrant that any Software will perform error-free or without bugs. Motorola’s warranty shall not apply:
(i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling,
improper transport, improper storage, improper use or application, improper installation, improper
testing, or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear
and tear under ordinary use, and do not affect the performance or use of the Product. Motorola’s
warranty applies only to a Product that is manufactured by Motorola and identified by Motorola-owned
trademarks, trade names, or product identification logos affixed to the Product. MOTOROLA DOES
NOT WARRANT THIS PRODUCT DIRECTLY TO YOU, THE END USER. EXCEPT AS DESCRIBED IN
THIS SECTION “WARRANTY INFORMATION,” THERE ARE NO WARRANTIES OR
REPRESENTATIONS OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY AGAINST INFRINGEMENT. MOTOROLA IS
NOT RESPONSIBLE FOR, AND PROVIDES “AS IS,” ANY SOFTWARE SUPPLIED BY 3RD PARTIES.
What additional provisions should I be aware of? Because it is impossible for Motorola to know the
purposes for which you acquired this Product or the uses to which you will put this Product, you
assume full responsibility for the selection of the Product for its installation and use. While every
reasonable effort has been made to insure that you will receive a Product that you can use and enjoy,
Motorola does not warrant that the functions of the Product will meet your requirements or that the
operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR
PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER
SOFTWARE OR HARDWARE.
How long does this Limited Warranty last? Contact your Service Provider for details.
What you must do to obtain warranty service. For Product customer service, technical support,
warranty claims, questions about your Internet service or connection, contact your Service Provider.
ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising
out of or in connection with this Product, whether made or suffered by you or another person and
whether based in contract or tort.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,
INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,
LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF
WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO CASE SHALL MOTOROLA’S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE
PRODUCT.
Motorola’s warranty is governed by the laws of the Commonwealth of Pennsylvania, excluding its
conflict of laws principles and excluding the provisions of the United Nations.
ix
© 2007 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or
by any means or used to make any derivative work (such as translation, transformation, or adaptation)
without written permission from Motorola, Inc.
MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office. SURFboard
is a registered trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola,
Inc. Microsoft, Windows, Windows NT, Windows Vista, Internet Explorer, DirectX, and Xbox LIVE are
registered trademarks of Microsoft Corporation; and Windows XP is a trademark of Microsoft
Corporation. Linux
®
is a registered trademark of Linus Torvalds in the U.S. and other countries. UNIX is
a registered trademark of the Open Group in the United States and other countries. Macintosh is a
registered trademark of Apple Computer, Inc. Adobe, Adobe Acrobat, and Adobe Acrobat Reader are
registered trademarks of Adobe Systems, Inc. The Wi-Fi CERTIFIED logo is a Certification Mark of the
Wireless Fidelity Alliance, Inc. and the Wi-Fi Protected Setup logo is a trademark of the Wireless
Fidelity Alliance, Inc. Wi-Fi and the Wi-Fi Alliance logo are registered marks of the Wi-Fi Alliance, Inc. All
other product or service names are property of their respective owners .No part of the contents of this
document may be reproduced or transmitted in any form or by any means without the written
permission of the publisher.
Motorola reserves the right to revise this publication and to make changes in content from time to time
without obligation on the part of Motorola to provide notification of such revision or change. Motorola
provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. Motorola may make
improvements or changes in the product(s) described in this manual at any time.
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CONTENTS
1 Overview ................................................................................................................................................................1
Easy Setup.........................................................................................................................................................2
Network Connection Types.............................................................................................................................2
Powerful Features in a Single Unit................................................................................................................2
Sample Hybrid LAN...................................................................................................................................3
Optional Accessories...............................................................................................................................4
VoIP Telephone Service with Your SVG2500................................................................................................5
Telephone Features Supported by the SVG2500..................................................................................5
Cell Phone Pairing and the SVG2500 Wi-Fi Feature ............................................................................6
Top Panel...........................................................................................................................................................7
Rear Panel.........................................................................................................................................................9
Bottom Label on the SVG2500 ......................................................................................................................10
SVG2500 LAN Choices...................................................................................................................................10
Wireless LAN...........................................................................................................................................10
Wired Ethernet LAN................................................................................................................................12
USB Connection......................................................................................................................................14
Security............................................................................................................................................................15
Firewall .....................................................................................................................................................16
DMZ...........................................................................................................................................................16
Port Triggering.........................................................................................................................................16
Wireless Security....................................................................................................................................17
Port Forwarding ......................................................................................................................................17
Virtual Private Networks........................................................................................................................17
2 Installation ...........................................................................................................................................................18
Before You Begin............................................................................................................................................18
Precautions.....................................................................................................................................................19
Signing Up for Service...................................................................................................................................20
Computer System Requirements .................................................................................................................20
Installing the Battery .....................................................................................................................................21
Connecting the SVG2500 to the Cable System ..........................................................................................23
Cabling the LAN..............................................................................................................................................24
Installing USB Drivers ...................................................................................................................................24
Installing the Windows 2000 USB Driver.............................................................................................25
Installing the Windows XP USB Driver ...............................................................................................27
Installing the Windows Vista USB Driver............................................................................................29
Connecting a PC to the SVG2500 USB Port................................................................................................31
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CONTENTS
Obtaining an IP Address for an Ethernet Connection.............................................................................. 31
Windows 2000......................................................................................................................................... 32
Windows XP............................................................................................................................................ 33
Windows Vista........................................................................................................................................ 35
Linux ......................................................................................................................................................... 38
Macintosh or UNIX ................................................................................................................................ 39
Configuring TCP/IP ........................................................................................................................................ 39
Configuring TCP/IP in Windows 2000.................................................................................................. 40
Configuring TCP/IP in Windows XP..................................................................................................... 43
Configuring TCP/IP in Windows Vista................................................................................................. 45
Verifying the IP Address in Windows 2000 or Windows XP............................................................ 48
Verifying the IP Address in Windows Vista........................................................................................ 50
Installing the Telephone for VoIP................................................................................................................ 53
Wall Mounting Your SVG2500 ...................................................................................................................... 54
Wall Mounting Template ....................................................................................................................... 55
3 Basic Configuration........................................................................................................................................... 56
Starting the SVG2500 Configuration Manager (CMGR)........................................................................... 56
SVG2500 Menu Options Bar......................................................................................................................... 58
SVG2500 Submenu Options .................................................................................................................. 59
Changing the SVG2500 Default Password................................................................................................. 59
Restore Factory Defaults ...................................................................................................................... 59
Getting Help.................................................................................................................................................... 60
Gaming Configuration Guidelines ............................................................................................................... 61
Configuring the Firewall for Gaming.................................................................................................... 61
Configuring Port Triggers ...................................................................................................................... 61
Configuring a Gaming DMZ Host ......................................................................................................... 61
Exiting the SVG2500 Configuration Manager............................................................................................ 62
4 SVG2500 Status Pages ...................................................................................................................................... 63
Status Software Page................................................................................................................................... 63
Status Connection Page............................................................................................................................... 64
Status Security Page .................................................................................................................................... 65
Changing the SVG2500 Default Password.......................................................................................... 65
Status Diagnostics Page .............................................................................................................................. 66
Ping Utility ............................................................................................................................................... 66
Testing Network Connectivity with the SVG2500 .............................................................................. 66
Traceroute Utility.................................................................................................................................... 67
Status Event Log Page.................................................................................................................................. 68
5 SVG2500 Basic Pages ....................................................................................................................................... 69
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CONTENTS
Basic Setup Page...........................................................................................................................................69
Basic DHCP Page...........................................................................................................................................71
Basic DDNS Page ..........................................................................................................................................72
Basic Backup Page........................................................................................................................................73
Restoring Your SVG2500 Configuration................................................................................................73
Backing Up Your SVG2500 Configuration ............................................................................................73
6 SVG2500 Advanced Pages................................................................................................................................74
Advanced Options Page................................................................................................................................74
Advanced IP Filtering Page ..........................................................................................................................76
Advanced MAC Filtering Page.....................................................................................................................77
Setting a MAC Address Filter................................................................................................................77
Advanced Port Filtering Page ......................................................................................................................78
Advanced Port Forwarding Page ................................................................................................................79
Advanced Port Triggers Page ......................................................................................................................80
Advanced DMZ Host Page ...........................................................................................................................81
Setting Up the DMZ Host.......................................................................................................................81
Advanced Routing Information Protocol Setup Page ..............................................................................82
7 SVG2500 Firewall Pages....................................................................................................................................84
Firewall Web Content Filter Page................................................................................................................85
Firewall Local Log Page ................................................................................................................................86
Firewall Remote Log Page ............................................................................................................................87
8 SVG2500 Parental Control Pages.....................................................................................................................88
Parental Control User Setup Page...............................................................................................................88
Parental Control Basic Setup Page.............................................................................................................90
Parental Control ToD Access Policy Page .................................................................................................91
Parental Control Event Log Page.................................................................................................................92
9 SVG2500 Wireless Pages ..................................................................................................................................93
Setting Up Your Wireless LAN......................................................................................................................93
Encrypting Wireless LAN Transmissions ...................................................................................................93
Wireless 802.11b/g Basic Page....................................................................................................................95
Wireless 802.11b/g Privacy Page ................................................................................................................97
Wireless 802.11b/g Access Control Page.................................................................................................100
Wireless 802.11b/g Advanced Page..........................................................................................................101
Wireless Bridging Page ..............................................................................................................................102
Wireless 802.11b/g Wi-Fi Multimedia Page .............................................................................................103
Wireless 802.11b/g Guest Network Page .................................................................................................105
Configuring the Wireless Clients ...............................................................................................................107
Configuring a Wireless Client for WPA .............................................................................................107
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CONTENTS
Configuring a Wireless Client for WEP............................................................................................. 108
Configuring a Wireless Client with the Network Name (SSID)..................................................... 108
10 SVG2500 VPN Pages...................................................................................................................................... 109
VPN Basic Page........................................................................................................................................... 109
VPN IPsec Page........................................................................................................................................... 110
VPN L2TP/PPTP Page ................................................................................................................................. 114
VPN Event Log Page ................................................................................................................................... 115
11 SVG2500 MTA Pages ..................................................................................................................................... 116
MTA Status Page......................................................................................................................................... 116
MTA DHCP Page.......................................................................................................................................... 116
MTA QoS Page............................................................................................................................................. 117
MTA Provisioning Page .............................................................................................................................. 118
MTA Event Log ............................................................................................................................................. 119
12 SVG2500 Battery Pages ................................................................................................................................ 120
Battery Controller Page.............................................................................................................................. 120
Battery UPS Page........................................................................................................................................ 121
Battery Interface Delay Page.................................................................................................................... 121
13 Troubleshooting.............................................................................................................................................. 122
Solutions ....................................................................................................................................................... 122
Front-Panel Lights and Error Conditions.................................................................................................. 123
Removing USB Drivers ............................................................................................................................... 123
Removing the USB Driver in Windows 2000 .................................................................................... 123
Removing the USB Driver in Windows XP ....................................................................................... 125
Removing the USB Driver in Windows Vista ................................................................................... 128
14 Contact Us....................................................................................................................................................... 131
15 Frequently Asked Questions ........................................................................................................................ 132
16 Specifications................................................................................................................................................. 134
17 Glossary........................................................................................................................................................... 137
xiv
1 OVERVIEW
Thank you for purchasing a Motorola SVG2500 SURFboard® Wireless Voice Gateway
for your home, home office, or small business/enterprise. Applications where the
Motorola SVG2500 is especially useful include:
• Households with multiple computers requiring a network connection and
Internet access
• Small businesses or home offices requiring fast, affordable, and secure Internet
access
• Households and home offices requiring more affordable telephone access with a
Voice-Over-Internet-Protocol (VoIP) connection through the Internet
• Internet gamers desiring easier setup for:
• Programs such as DirectX
• Sites such as MSN Games by Zone.com or Battle.net
• Video conferencing
®
7 or DirectX® 8
®
A home network enables you to share information between two or more computers.
You can connect your home network to the Internet through your cable TV system.
The SVG2500 is the central connection point between your computers and the
Internet. It directs (routes) information between the computers connected to your
home network. A built-in cable modem transmits information between your home
network and the Internet.
An SVG2500 offers the following standard features:
• Combines five separate products — a DOCSIS
802.11g wireless access point (with Wi-Fi
®
©
cable modem, IEEE
), Ethernet 10/100Base-T connections,
two VoIP Internet telephone connections, and firewall — into one compact unit
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1 OVERVIEW
• Enables you to create a custom network sharing a single broadband connection,
files, and peripherals, with or without wires
• Advanced firewall for enhanced network security for wired and wireless users
• Provides easy setup
For the most recent documentation, visit the Cable Modems and Gateways page on
the Motorola website:
http://broadband.motorola.com/consumers/support/default.asp.
Easy Setup
It is much easier to configure a local area network (LAN) using an SVG2500 than
using traditional networking equipment:
• The Installation Assistant application on the SVG2500 Installation CD-ROM
enables easy connection to the cable network.
• For basic operation, most default settings require no modification.
• The SVG2500 Configuration Manager (CMGR) provides a graphical user interface
(GUI) for easy configuration of necessary wireless, Ethernet, router, DHCP, and
security settings. For information about using the SVG2500 Configuration Manager,
see
Section 3, Basic Configuration.
Network Connection Types
The SVG2500 provides different network connection types for your computers to
exchange data. The connection between your computers and the SVG2500 may be
with a wireless or a wired connection or a combination of the two. Your network can
use one or any combination of the following network connections:
• Ethernet local area network (LAN)
• Wireless LAN (
• Wi-Fi (Wireless Fidelity) connections to Wi-Fi enabled devices
• Universal Serial Bus (USB)
IEEE 802.11g that also supports IEEE 802.11b wireless clients)
Powerful Features in a Single Unit
An SVG2500 combines high-speed Internet access, networking, and computer
security for a home or small-office LAN. An SVG2500 provides:
• An integrated high-speed cable modem for continuous broadband access to the
Internet and other online services with much faster data transfer than traditional
dial-up or ISDN modems
• A single broadband connection for up to 245 computers to surf the web; all
computers on the LAN communicate as if they were connected to the same
physical network
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1 OVERVIEW
• An IEEE 802.11g wireless access point to enable laptop users to remain
• Voice-Over-Internet-Protocol (VoIP) telephone service with two telephone lines
• Increased reliability with a backup battery for your digital voice service for most
• A secure Wi-Fi broadband connection for Wi-Fi enabled devices on your network,
• A USB connection for a single PC
connected while moving around the home or small office or to connect desktop
computers without installing network wiring. Depending on distance, wireless
connection speeds can match that of Ethernet.
available for reliable voice service with your broadband Internet connection.
SVG2500 models.
such as your cellular telephone, laptops, printers, PDAs, and desktops.
• Four 10/100Base-T Ethernet uplink ports supporting half- or
connections and
• Routing for a wireless LAN (WLAN) or a wired Ethernet LAN; you can connect
more than four computers using hubs and/or switches
• A built-in DHCP server to easily configure a combined wired and/or wireless
Class C private LAN
• An advanced
denial-of-service attack prevention, and Network Address Translation (NAT)
• Virtual private network (VPN)
L2TP to securely connect remote computers over the Internet
Port Forwarding to configure ports to run applications having special network
•
requirements
Sample Hybrid LAN
The sample LAN illustrated on the next page contains the devices listed below, all
protected by the SVG2500 firewall. Clockwise from top-right, the devices are:
• Cellular telephone with a wireless Wi-Fi connection
• PDA, an Apple Macintosh
802.11g wireless LAN connection
full-duplex
auto-MDIX
firewall supporting stateful-inspection, intrusion detection, DMZ,
pass-through operation supporting IPSec, PPTP, or
®
computer, a desktop PC, and a laptop PC with a
• Two wired telephone connections with SVG2500 VoIP Internet telephone access
• Computer and printer on the Ethernet port through a network hub connection,
and a computer connected directly to an Ethernet port
• PC connection to the USB port
3
1 OVERVIEW
Figure 1-1 — Sample Hybrid LAN
Optional Accessories
All networks are composed of multiple devices. The SVG2500 works with any IEEE
802.11g, IEEE 802.11b compliant, or Wi-Fi certified client product.
4
1 OVERVIEW
VoIP Telephone Service with Your SVG2500
Your SVG2500 allows you to use the cable Internet connection for VoIP telephone
service with the same features as your traditional telephone service. You must
contact a VoIP service provider for this feature to work with the SVG2500.
You can connect up to two standard telephone lines using your SVG2500,
supporting:
• Local and long-distance calling
• Standard telephone features like call hold and mute, caller ID, speed dial, call
forwarding, call waiting, call return, three-way calling, and voice mail
• Telephone modem and fax support
Caution!
Use only a standard telephone. Digital phones used in many businesses that
connect to a PBX (private branch exchange) do not operate with the SVG2500.
Telephone Features Supported by the SVG2500
The SVG2500 VoIP function supports the telephone features listed below. Some
features listed may not be available on your telephone or supported by your Voice
Service Provider.
• Standard two-wire telephone connection for voice, fax, and telephone modem
operation. The connection to the telephone equipment is made with a standard
RJ-11 jack and plug.
• Re-dial number
• Speed dial
• Call forwarding
• Call hold and mute
• Call return
• Call waiting
• Caller ID
• Caller ID block
• Three-way calling
• Voice mail
• Telephony Devices for the Disabled (TDD)
• On hook, off hook detection
• Operator barge-in
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1 OVERVIEW
• Standard call progress signals
• Dial-tone stutter
• Dial-tone busy
The SVG2500 does not provide support for pulse-dial equipment.
Cell Phone Pairing and the SVG2500 Wi-Fi Feature
This feature operates separately from the SVG2500 VoIP feature.
The Wi-Fi capability of your SVG2500 allows you to make Internet telephone calls
through the Internet with any Wi-Fi enabled cellular telephone. By pushing the
pairing button of the SVG2500 and enabling the pairing feature on your Wi-Fi enabled
cellular phone, the phone auto-connects to the Wi-Fi wireless network with WPA
security. This allows you to make telephone calls through your SVG2500 Internet
connection with your cellular telephone.
The Wi-Fi capability of the SVG2500 can also be used to allow other Wi-Fi enabled
devices to connect to the Internet.
The maximum range of Wi-Fi devices is 300 feet and the maximum transfer speed is
11 Mbps.
Note: Wi-Fi (Wireless Fidelity) is used to identify wireless products that have been
certified to conform to the IEEE 802.11b wireless networking specification.
6
1 OVERVIEW
Top Panel
The top panel contains indicator lights and a button for cell phone pairing. The display
remains dark until there is a connection or activity on an interface.
Key Light Flashing On
1
2
3
4
5
TEL2 Telephone is off hook; dialing or
conversation in progress
TEL1 Telephone is off hook; dialing or
conversation in progress
ONLINE Scanning for a network
connection.
US Scanning for a send (upstream)
channel connection
DS Scanning for a receive
(downstream) channel connection
7
Telephone is connected and on hook
Telephone is connected and on hook
Startup process is complete and the
SVG2500 is online
Upstream channel is connected
Downstream channel is connected
1 OVERVIEW
Key Light Flashing On
6
7
8
9
10
Power Green: AC provided by Utility
Power and battery is low.
Amber: Power provided by
battery only and battery is low.
Green/Amber: AC provided by
Utility Power and battery is bad.
Battery should be replaced when
this condition occurs.
NOTE: A backup battery is not
available for some models of the
SVG2500.
ENET1 Ethernet activity Ethernet activity on port 1:
ENET2 Ethernet activity Ethernet activity on port 2:
ENET3 Ethernet activity Ethernet activity on port 3:
ENET4 Ethernet activity Ethernet activity on port 4:
Green: AC provided by Utility
Power and battery is good.
Amber: Power provided by battery
only and battery is good.
OFF: No AC Utility Power and
discharged battery. Allow battery
to recharge when AC Utility Power
is restored.
Green for 100Base-T; Yellow for
10Base-T
Green for 100Base-T; Yellow for
10Base-T
Green for 100Base-T; Yellow for
10Base-T
Green for 100Base-T; Yellow for
10Base-T
11
12
Wireless Green: wireless data activity
Amber:
1. Long/short flash — mobile
pairing in progress. Solid ON after
mobile pairing is successful.
2. Constant ON/OFF flash — error
with mobile pairing. Turns green
after 5 minutes.
USB USB activity Lights green if there is a proper
Item Name Description
SVG2500 Pairing Button Allows you to configure a Wi-Fi phone to make calls
through the SVG2500 and the Internet with your cellular
phone. Press the pairing button on the SVG2500 and your
cellular phone to automatically connect your cellular phone
to the SVG2500 wireless network with WPA security.
Also, allows easy, secure mobile communication between
the SVG2500 and a myriad of mobile devices, such as
laptops, desktops with wireless ability, printers, etc.
Green: Wireless pairing
established between the SVG2500
and another Wi-Fi enabled device
on your network — cellular
telephone, PDA, laptop, etc.
Amber: Mobile pairing successful.
Turns green after 5 minutes.
USB connection
8
1 OVERVIEW
Rear Panel
The rear panel contains cabling connectors and the power receptacle.
Key Item Description
1
2
3
4
5
6
7
ANT 1
ANT 2
POWER Use the DC power plug from the SVG2500 DC power supply to connect
CABLE Use the cable connector to connect to the coaxial cable outlet.
REBOOT EMTA If you experience a problem, you can push this recessed button to restart
USB For Windows® only, use the USB port to connect a PC to the SVG2500.
ETHERNET
1 2 3 4
TEL 2
TEL1/2
Removable, adjustable antenna. If necessary, contact your Internet
Service provider about obtaining an optional Motorola wireless high gain
antenna to increase your wireless LAN performance and coverage.
to the AC power outlet.
the SVG2500 (for additional information, see Troubleshooting). To reset all
values to their defaults, hold down the button for more than five seconds.
Resetting may take 5 to 30 minutes because the SVG2500 must find and
lock on the appropriate communications channels.
You cannot connect a Macintosh or UNIX
USB port.
Use any Ethernet port to connect an Ethernet LAN cable with RJ-45
connectors to an Ethernet-equipped computer, hub, bridge, switch, or
Xbox or PlayStation
Use to connect a single telephone.
Use to connect a single or two-line telephone.
®
2 gaming console.
®
computer to the SVG2500
9
1 OVERVIEW
Bottom Label on the SVG2500
The label on the bottom of the SVG2500 contains the Media Access Control (MAC)
address, a unique, 48-bit value permanently saved in ROM at the factory to identify
each Ethernet network device. To receive data service, you will need to provide the
MAC address marked HFC MAC ID to your Internet Service provider.
SVG2500 LAN Choices
You can connect up to 245 client computers to the SVG2500 using a combination of:
• Wireless LAN
• Wired Ethernet LAN
• USB Connection
Each computer needs appropriate network
The clients on the Ethernet, wireless, or USB interfaces can share:
• Internet access with a single Internet Service provider account, subject to
Internet Service provider terms and conditions
• Files, printers, storage devices, multi-user software applications, games, and
video conferencing
Wireless and wired network connections use Windows networking to share files
and peripheral devices such as printers, CD-ROM drives, floppy disk drives, and
Iomega
Wireless LAN
Wireless communication occurs over radio waves rather than a wire. Like a cordless
telephone, a WLAN uses radio signals instead of wires to exchange data. A wireless
network eliminates the need for expensive and intrusive wiring to connect
computers throughout the home or office. Mobile users can remain connected to the
network even when carrying their laptop to different locations in the home or office.
Each computer on a WLAN requires a wireless adapter.
®
Zip Drives.
adapter hardware and driver software.
Laptop PCs — Use a wireless notebook adapter in the PCMCIA slot or a wireless
USB adapter.
Desktop PCs — Use a wireless PCI adapter, wireless USB adapter, or compatible
product in the PCI slot or USB port, respectively.
10
1 OVERVIEW
Figure 1-2 — Sample Wireless Network Connections
To set up the SVG2500 on a computer wired to the SVG2500 over Ethernet or USB,
perform the procedures in Section 9, SVG2500 Wireless Pages. Do not attempt to
configure the SVG2500 over a wireless connection.
Your maximum wireless operation distance depends on the type of materials
through which the signal must pass and the location of your antennas and clients
(stations). Motorola cannot guarantee wireless operation for all supported distances
in all environments.
An optional high-gain antenna can improve wireless performance. For information
about available optional antennas for your SVG2500, visit an electronics retail store.
11
1 OVERVIEW
Wired Ethernet LAN
You will need to install the Ethernet network interface card (NIC) and driver software
for each computer on the 10/100Base-T Ethernet LAN. Because the SVG2500
Ethernet port supports auto-MDIX, you can use straight-through or cross-over
cable to connect a hub, switch, or computer. Use category 5 cabling for all Ethernet
connections.
Figure 1-3 — Sample Ethernet to Computer Connection
The physical wiring arrangement has no connection to the logical network allocation
of IP addresses.
A wired Ethernet LAN with more than four computers requires one or more hubs,
switches, or routers. You can do the following:
• Connect a hub or switch to any Ethernet port on the SVG2500
• Use Ethernet hubs, switches, or routers to connect up to 245 computers to the
SVG2500
12
1 OVERVIEW
The following illustration is an example of an Ethernet LAN you can set up using the
SVG2500. Cable the LAN in an appropriate manner for the site. A complete
discussion of Ethernet cabling is beyond the scope of this document.
Figure 1-4 — Sample Ethernet Connection to Hubs or Switches
13
1 OVERVIEW
USB Connection
You can connect a single PC running Windows Vista
Windows
Connecting a PC to the SVG2500 USB Port.
Caution!
Figure 1-5 — Sample USB Connection
®
®
2000 to the SVG2500 USB V2.0 port. For cabling instructions, see
Before plugging in the USB cable, be sure the SVG2500 Installation CD-ROM is
inserted in the PC CD-ROM drive.
, Windows XP™, or
14
1 OVERVIEW
Security
The SVG2500 provides the following:
• A firewall to protect the SVG2500 LAN from undesired attacks over the Internet
• For wireless transmissions, data encryption and network access control
Network Address Translation (NAT) provides some security because the IP
addresses of SVG2500 LAN computers are not visible on the Internet.
This diagram does not necessarily correspond to the network cabling. A full
discussion of network security is beyond the scope of this document.
Figure 1-6 — SVG2500 Security Measures
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