Motorola SURFBOARD SB5100 user Manual

Software License, Warranty, Safety, and Regulatory Information

Cable Data Products

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. THE APPARATUS MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQU IDS, SU CH AS V ASES, SHOULD BE PL ACED ON T HE APP ARAT US.

CAUTION: TO PREVENT ELECTRICAL SHOCK, IF THE UNIT IS PROVIDED WITH A POLARIZED PLUG, DO NOT CONNECT THE PLUG INTO AN EXTENSION CORD, RECEPT ACLE, OR OT HER OUTLET UNLESS THE P LUG CAN BE FU LLY INSERTED WITH NO P ART OF THE BLADES EXP OSED.

CAUTION: TO ENSURE REGU LATORY AND SAFET Y COMPLIANCE, USE ONLY THE PROVI DE D P OWE R AN D INTERFAC E C ABLES.

CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHE R T HAN THAT C ONT AINED I N T HE I NST ALLATI ON AND TROUBLES HOOTIN G INSTRU CTIONS. REFER ALL SERVICIN G TO QUALIFIED SERVICE PERSONNEL.

It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device i s connected. This is to avoid d amaging the equi pment by l ocal lightni ng st rikes and other electrical surges.

This product was qualified under test conditions that included the use of the supplied cable betwee n system compone nts. To be in compliance with regulations, the user must use this cable an d inst all it prope rly.

Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements of the country of use.

Installation of this product must be in accordance with national wiring codes.

To prevent overheating, do not block the ventilation holes on the sides of the unit or lay the unit on its side.

Wipe the unit with a cle an, dry cloth. Never use cleaning fluid or similar che micals. Do not spray cleane rs dire ctly on the unit or use for ced air to remove d ust.

Postpone cable modem installation until there is no risk of thunderstorm or lightning activit y in the area. Avoi d damaging the cable modem wit h stati c by touching the coaxial cable connector when it is attached to the earth grounded coaxial cable TV wall outlet. Always first touch the coaxial cable connector on the cable modem when you are dis conne cting or re-connecting you r USB or Ethe rnet cable from the cable modem or your PC.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class B digital devi ce, p ursua nt to P art 15 of the FC C Rules. These limits are designe d to provide reasonable protection against harmful interference when the equipment is operated in a resi denti al en vironment. This equi pment gene rates , uses, and can r adiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that i nterference will not occur in a particular installation. If this equipme nt does cause h armful interference to radio or television reception, which can be dete rmine d by turnin g the equipment off and on, the u ser is encouraged to t ry t o correct the interference by one of the following measures:

! Re-orient or relocate the receiving antenna.

! Increase the separation between the equipment and receiver.

! Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

! Consult the dealer or an experienced radio/T V technician for help.

Changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Canadian Compliance

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada.

FCC Declaration of Conformity

Accordi ng to 47CF R, Parts 2 and 15 for Class B Personal Computers and Perip heral s; and/or CPU B oards and P ower Supplies used with Cl ass B Personal C ompute rs, Motorola, Inc. Broadband PA 19044, 1-215-323-1000, declares under sole responsibility that the product identifies wit h 47CFR Part 2 and 15 of the FCC Ru les as a Class B digital device. Each product marketed is identical to the representative unit tested and found to be compliant with the standards. Records maintained continue to reflect the equipment being produced can be expecte d to be wit hin t he variation accepted, due to quantit y production and testin g on a stati stical basis as required by 47CFR 2.909. Oper ation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interfe rence that may cause un desired ope ration. The abo ve name d party is respo nsible for ens uring that the equipme nt complie s wit h the standards of 47CFR, Paragraph

15.101 to 1 5.109.

Communications Sector, 101 Tournament Drive, Horsham,

International Declaration of Conformity

We,

Motorola, Inc. Broadband Communications Sector 101 Tournament Drive Horsham, PA, U.S.A.

declare under ou r sole responsibility that the

SURFbo ard C able Modem SB510 0 series

to which the declaration relates is in conformity with one or more of the following standards:

EN5502 2 EN55024 EN6095 0 CISPR 22 CISPR 24 IEC 60950 3

The following provisions of the Directive(s) of the Council of the European Union:

EMC Dire ctive 89/336/EE C Low Voltage Directive 73/23/EEC Directive 93/68/EEC

Models Standards

SB5100, SB5120 FCC Part 15, ICES-003, UL/C-UL 60950 3

SB5100i, SB5100E EN55022, EN55024, EN60950, CISPR22,

This is a B class product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause interference. Install and use the equipment according to the instruction manual.

Edition

CISPR24, IEC 60950 3

Edition

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. © Motorola, Inc. 2003

506622-001 (International) MGBI 7/03

Software License, Warranty, Safety, and Regulatory Information

Cable Data Products

IMP ORTANT: PLEASE RE AD THIS SOFTWARE LICENSE ( “LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATI ON SOFTWARE, USB DRIVER SOFTWARE, FI RMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY US ING THE CAB LE D ATA PROD UCT AN D/ OR INST ALLIN G, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WI LL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.

IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR SERVICE PROVIDER.

The Software includes associated media, any printed materials, and any “on-line” or electronic documentati on. S oftware provided by t hird parties may be s ubject to separate end-user license agreements from the manufacturers of such Software. This License shall also appl y to any updates, bug fi xes, or newer versi ons of the soft ware provided by Motorola for use with this cable data product.

The Software is never sold. Motorola licenses the Software to the original customer and to an y subse quent licensee for personal use only o n the te rms of this Li cense. Motorola and its 3

SOFTWARE LICENSE

You may:

USE the Software only in connection with the operation of the Product.

TRANSFER the Soft ware ( incl uding all c omponent pa rts and printed m ateri als) permane ntly to anothe r person, but onl y if the pe rson agrees to accept all of the terms of this License. I f you tran sfer t he Software, you must at t he sa me time tr ansfer the Product and all copies of the So ftware (if ap plicable) to the same person or dest roy any copies not transferred.

TERMINATE this License by destroying the origi nal and all copies of the Software (if applicable) in whatever form.

You may not: (1) Loan, dist ribute, rent, le ase, give, subli cense or ot her wise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other t han for pers onal use. ( 3) Copy, alte r, translate , de compile, disassemble or reverse engineer the Software, including but not limite d to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any cop yright notice s or st artup message cont aine d in the S oftware programs or documentation. (5) Export the Software or the Product components in violation of any U nited States ex port laws.

The Produ ct is not designed or intende d for use in on-li ne cont rol of air craft, air traffic, aircr aft navi gatio n or aircraft communi cations; or in design, const ruction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3 PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. Y OU REPRESENT AND WARRANT T HAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.

Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoi ng, and all adaptations to and modifi cations of the f oregoing shall at all ti mes remain with Motorola and its 3 expressly licensed under this License. The Software, including any images, graphics, photographs, animation, vi deo, audio, music and text incorporate d therein is o wned by Motorola or its 3 international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, an y porti on of the Product or the documentation is strictly pr ohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights unde r United St ates copyri ght l aw.

This License and you r rights re gardi ng any matter it add resse s are gove rned by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.

Motorola is not re spo nsible fo r any t hird p art y soft ware provided as a b undle d application, or ot herwise, with t he Software.

U.S. GOVERNMENT RESTRICTED RI GHTS

The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Govern ment is s ubject to rest ricti ons as set fort h in subdivision (c)(1)(ii) of The Right s in T echnical D ata and Com puter Soft ware clause

party licensors retain the owner ship of the Soft ware.

party licensors. Motorola retains all rights not

party licensor s and is protecte d by United States copyright laws and

at 52.227-7013. The contractor/manufacturer is Motorola, Inc., Broadband Communications Sector, 101 Tournament Drive, Horsham, PA 19044.

WARRANTY INFORMATION

Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from Motorola or from a Motorola authorized retail reseller, Motorol a does not warr ant this Product to you, the end-user. A limited warranty for thi s Pro duct (inclu ding So ftware) may have bee n provided to your c able ope rator or Inte rnet Se rvice Provider (“Se rvice P rovi der”) from whom you obtained the Prod uct. Ple ase contact your Se rvice Provider i f you e xperience problems wit h this Prod uct.

Retail Purchasers. If you purchased this Product di rectly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workm anship under normal use, and ( B) with respe ct to Software, (i) the media on which the Software is provided will be free from defects in material and workm anship under norm al use, and (ii) the Soft ware will pe rform subs tanti ally as described in its documentation. This Limited Warranty to you, the original end user custome r, continue s (A) for Soft ware and the media up on whi ch it is provided, for a period of ninety (90) days from the date of purchase from Motorola or an authorized Motorola re seller, and (B) for the Pr oduct (excl uding Soft ware ), for a period of two (2) years from the date of purchase from Motorola or from an authorized Motorola reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call your Service Provider’s toll-free phone number provided with this Product. Motorola’s sole and exclusive obli gati on under this Limited Warra nty for ret ail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty. All wa rrant y claims must be made within the ap plicable War ranty Pe riod.

General Information. The warranties described in this Section shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which res ult from normal we ar and tear under o rdinary use, and do not affect the performance or use of the Product. Motorola’s warranties apply only to a Product that is manufactured by Motorola and identified by Motorola owned trademark, trade name or product identification l ogos affixe d to the P roduct. Mot orola does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs. MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUP PLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION (“WARRANTY INFORMATION”), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO T HE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE.

What additional provisions should I be aware of? Because it is impossible for Motorola to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, Motorola does not warrant that the functions of the P roduct will meet your requirements or that the operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE F OR PROBLEMS OR DAMAGE CAUSED BY THE INT ERACTI ON OF T HE PR ODU CT WIT H ANY OTHE R S OFT WARE O R HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.

THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whethe r made or suffere d by you or another person and whether based in cont ract or tort.

IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INT ERRUPT ION , LOSS OF INF ORM ATI ON OR ANY OTHER PECUNI ARY LOSS), OR FROM ANY BRE AC H OF WA RRANTY, E VEN IF MOT OROL A HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA’S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.

These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles and excluding the provisions of the United Nations Conve ntion on Con tract s for t he Internation al Sale of Goods.

Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from Motorola or from a Motorola authorized retail reseller, please contact your Service Provider for technical support

Retail Purchasers Only. If you purchased this Product directly from Motorola or from a Motorola authorized retail reseller, please call the Service Provider telephone number provided with this Product for technical support and/or warranty service.