Motorola SM56 User Manual

Motorola

SM56 Software Modems

Quick Start User's Guide

Contents

1 Introduction..................................................................................................................1

2 Preparing the Computer For Installation.....................................................................3

3 Installing The Modem Hardware.................................................................................3

4 Installing the Modem on Windows 98, Millennium, Windows 2000 and Windows XP
3

5 Verifying Correct Installation......................................................................................4

6 Troubleshooting...........................................................................................................5

7 Un-installing and Upgrading .......................................................................................8

8 Changing the Operating System ..................................................................................9

9 Improving Direct X Speakerphone Performance and Quality...................................10

10 Contact Information...............................................................................................11

Appendix A: SM56 Main Features...................................................................................11

SOFTWARE LICENSE AGREEMENT...........................................................................12

1 Introduction

Motorola's SM56 modems are available for use on PCI, and AC-Link (including CNR and MDC)
PC's. The SM56 modem is a feature-rich, V.90/V.92 modem at an attractive price. It supports all
fax and data fall back modes, and different driver installs include telephone answering machine
(TAM) operation and full speakerphone functionality. This document details ins tallation,
troubleshooting, and usage of the SM56 software modem.

The SM56 modems provide high-speed communications between your personal computer and a
remote location, such as an Internet Service Provider (ISP), so you can:

• Receive data at up to 56 Kbps in V.90/V.92 or K56Flex modes, for faster Internet access.

• Use your computer to send and receive faxes, at up to 14.4 Kbps

• Use your computer as a Video Phone to place and receive Video Phone calls.

• Use your computer as a telephone answering machine (Not available on Data/Fax modems).

• Use your computer as a speakerphone, to place and receive voice calls

(Data/Fax/Speakerphone modems only).

The SM56 modems supports the following Operating Systems based on the form factor

Product Type Operating Systems

PCI

Windows 98, Windows Millennium,
Windows 2000 and Windows XP

CNR and MDC (AC-Link)

Windows Millennium,Windows 2000
and Windows XP

Note: The modem cannot be used in pure DOS or on any other operating system. Note that
Windows 98, Windows Millennium, Windows 2000/XP require different modem drivers. The
driver for one OS will not work on the other OS. Make sure you have the correct drivers before
installing

Computer OEMs that bundle the SM56 modem can benefit from sizable cost reductions, hardware
reduction, and lower power consumption. End users benefit from quick, easy and affordable
software upgrades, which help them keep current with the latest communications technology.

Important: There are different SM56 modem categories, and each supports a different basic
feature-set, as follows:

Product Names Modem Types Features

Motorola SM56 modem

Motorola SM56 Voice
Modem

Motorola SM56

Data/Fax only • All data and fax modes

• No telephone answering
machine (TAM)

• No caller ID

• No distinctive ring

• No speakerphone

Data/Fax/TAM • All data and fax modes

• Telephone answering
machine (TAM)

• Caller ID

• Distinctive ring

• No speakerphone

Data/Fax/TAM/Speakerphone • All data and fax modes

Speakerphone Modem

• Telephone answering
machine (TAM)

• Caller ID

• Distinctive ring

• Full-duplex speakerphone

You can check which modem you have by selecting Start->Settings->Control Panel, and then
double click on the Modems icon. The modem name will appear in the Modem Properties window.

2 Preparing the Computer For Installation

To ensure problem-free installation ensure that an unused COM port is available. The SM56 install
program interrogates lower COM ports (below COM 5) and installs the modem on the first
available and unused port. Although the SM56 functions perfectly on any available COM port,
some communications applications may not be able to use the modem if it gets installed above
COM 4. Refer to the Troubleshooting section in this document for information on how to force the
modem onto a COM port below COM 5 after install is complete.

3 Installing The Modem Hardware

1. Power down the computer.

2. Locate the connector (AC-Link, CNR, PCI. Mini PCI, etc.) on the motherboard, and carefully
insert the SM56 modem board.

3. Connect the Wall jack on the modem board to an analog phone jack using an RJ-11 phone cable.

If your modem board also has a telephone handset jack, make sure to not plug the telephone
line into that jack. The jacks will be labeled with a little icon and/or text indicating which is
which.

4. Power ON the computer.
Important: When using the SM56 modem, or any modem for that matter, you should always

connect the modem line input to a direct analog telephone line. This will maximize modem
performance by avoiding any problems introduced by internal PBX systems, etc.

4 Installing the Modem on Windows 98, Millennium, Windows 2000 and Windows XP

(Note: The Install Wizard may vary slightly with different versions of the OS and different service
packs)

On starting Windows for the first time after installing the modem Plug and Play (PnP) detects the
new hardware and begins an in stall wizard for the modem. The modem is detected as a new PCI

Device or new PCI Communications Device. The wizard fist looks for the modem information
(INF) file, which is included on Motorola's distribution disk or CD-ROM. This file contains
information about the modem, including device type, device driver information, as well as the AT
command/response sets that it supports.

Browse to the SM56 modem files on the Motorola disk/CD-ROM. Windows will find the
information on the disk. On older versions of Windows 98 you may get an error message Cannot

Locate File...... If you do, simply re-point the install wizard to the Motorola disk/CD-ROM and it

will find the file the second time around.

Windows copies the necessary modem files to the computer and transpa rently runs the necessary
installation routines.

For D/F/TAM and D/F/TAM/Speakerphone modems, Windows finds a second device after the
modem has been installed. Windows notifies you that it has found a Serial Wave Device for the
modem and prompts for a Wave Device driver. Re-point to the Motorola disk/CD-ROM and click

OK. It finds the INF file and installs the appropriate drivers.
Note:

The SM56 also installs a modem Helper utility on the Windows System Tray (right side of the Task
Bar). This application includes real time modem status (dialing, negotiating, connect rate, etc.), in
addition to user selection for COM port, country and languageThere is also an audio test included,
which allows you to verify if your sound subsystem supports Direct X 3.0 (or later) -- needed to
hear call progress (dialing and negotiation). The SM56 installation auto-detects the country from
the OS and defaults to that.

5 Verifying Correct Installation

Verifying Modem Software Operation on Windows 98 and Windows 2000

1. Open the Windows Control Panel and double click the Modems icon.

2. Select the Diagnostics tab, and single click the COM port that the Motorola SM56 modem uses.

3. Click on the More Info button.
Within a few seconds a window will appear with the modem responses to various ATI commands

issued to it. If this happens, the modem software is properly installed and functioning correctly.

Verifying Modem Software Operation on Windows XP

1. Open the Windows Control Panel and double click the Phone and Modems Options icon.

2. Select the Modems tab ,and single click the COM port that the Motorola SM56 modem

uses

3. Click on the Properties button.

4. Select the Diagnostics tab.

5. Click the Query Modem button